Web Content Management
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1 Web Content Management Lars Onasch Sr. Director Web Site Management June 2012 Rev Copyright Open Text Corporation. All rights reserved.
2 Das Internet wird kein Massenmedium, weil es in seiner Seele keines ist." ("Die Welt", )
3 Editorial Content Video Documents Images Slide 3
4 Video Editorial Content Images Slide 4
5 1. Markets are conversations In both internetworked markets and... among intranetworked employees, people are speaking to each other in a powerful new way ( Cluetrain Manifesto", 1999) 5
6 Social Content Slide 6
7 Mobile Content Slide 7
8 Y 2000 Y 2005 Y 2010 History of Web Content Management Awareness First Hype Allows everybody changing the web Organisations go to Web WCM becomes commodity Many organisations use WCM for their public and internal web offering WCM with much more focus on management and delivery Right content to the right people Copyright Open Text Corporation. All rights reserved. Slide 8
9 The Human Factor Editors evolve to real Content Managers Central role of a Content Manager Compose content delivery on different devices Use different content sources Editorial work still necessary Supported by automatic mechanism Creativity makes the difference Slide 9
10 WCM Owns the Content Graphic by Real Story Group, 2011 Copyright Open Text Corporation. All rights reserved. Slide 10
11 Intelligent Content Creation is the Key To reach the goal of a better Customer Experience you need to better prepare the content An Editor needs to be supported by Meta data (keywords) Automatic classification Abstract (summary) Related documents & assets Related editorial content Related user generated content (Social Media) Slide 11
12 We are drowning in information but starved for knowledge John Naisbitt American Trend Researcher (1980) Slide 12
13 Customer Experience Web Site Management Delivery Server Content from different sources delivered to the right poeple/target group at the right time in the right format on the right device/channel Slide 13
14 Situational Intelligence of Content Delivery The next step will be (on our mind) Content Delivery related to a specific situation For instance (and possible today) based on a user s profile, the actual location (GPS data), and the date/time Based on application data (of a resource planning system) products on a public faced web page will be shown Slide 14
15 Web Content Management Any type of web server OT WSM Delivery Server Public Faced Websites SAP Portal Manager MS SharePoint Web Parts Portals OT WSM Delivery Server Intra- and Extranets OT Wave App Development Mobile Devices OT Social Communities Any type of Social Media app Social Media OT Customer Communication Management Print OT Content Server OT edocs MS SharePoint Document Management Document Management II OT Media Manager OT MM on Demand OT Video Services Canto Cumulus Asset Management OT Social Communities Social Media JSR 168/286 Support CMIS Interface Web Services Applications Slide 15
16 Assumptions Top Trends Social Media Mobility (Sites, Apps, and Services) Editor becomes a Content (Channel) Manager Needs to be better supported Increase of delivery channels Increase of content sources Slide 16
17 Web Site Management Roadmap 17
18 Roadmap Calendar Year Delivered Q Q Q Q Q Q Q H Future WSM 11 (Swan) WSM 11.0 SP1 Greyhound Future Releases Management Server with.net4 Technology Semantic Navigation Integration (Facetted Search) Enhanced UX (Editor) Social Communities (Management Server Components, Lifecycle Management) Extended Multi-Language Management Enhanced Website Search (Common Search) Delivery Server in the Cloud Content Server 10 DM Interface (Enterprise Library) Enhanced Media Management Interface SharePoint 2010 DM Interface Open DM API Website Search in the Cloud (OT Semantic Navigation) Social Communities Integration 8.1 Content Analysis (Suggested Metadata, Sentiment Analysis, Generated Summaries) Search Engine Optimization (Metadata Enrichment, Friendly Filenames) Staging of Content Delivery Enhanced Asset Management (Folder, CMIS, Usability) Localization & external Translations for Multi- Language Environments Web Compliance Management (WCAG 2.0) Extended Mobile Device Support and Applications (wecomm Integration) Extended Semantic Navigation Web Analytics (OTWSA Integration) Targeting Management of Content Snippets Metadata Management Web Archiving Unified User Management and IAM ECM Suite Advances Semantic Navigation for Website Search ECM Suite Advances Content Server Int. via ELS Media Management 7.1 Int. Social Communities 8.1 ECM Suite Advances Content Analysis in the editorial environment Legend: Delivered In Progress Proposed Roadmap Expiry Date: Jul 1,
19 Platform Roadmap Note: Some integrations may have exceptions Calendar Year Delivered Q Q Q Q Q Q Q H Future WSM 11 (Swan) Greyhound Future Releases Operating Systems (64bit) Windows Server 2008, 2008R2 DS: Suse 11, RedHat 6, Solaris 10 Database Systems MSSQL 2008, 2008R2 Oracle 10, 11 DS: MySQL 5.5, DB2 9.5 Java, Application Server DS: Java 6, Tomcat 6,7, JBoss 6 MS: IIS 7, 7.5 Web Browsers IE7, IE8, IE9 Firefox 7, 8 Safari 5.x Virtual Environments VMWare ESX 4.0, 4.1 Microsoft Hyper-V (2008R2) Operating Systems (64bit) Windows Server 2008, 2008R2, 8 DS: Suse 11, RedHat 6, Solaris 10 Database Systems MSSQL 2008, 2008R2, 2012 Oracle 10, 11 DS: MySQL 5.5, DB2 9.5 Java, Application Server DS: Java 6,7, Tomcat 6,7, JBoss 6 MS: IIS 7, 7.5 Web Browsers IE7, IE8, IE9, IE10 Firefox 10+ Safari 5.x Virtual Environments VMWare ESX 4.1 Microsoft Hyper-V (2008R2) Operating Systems (64bit) Windows Server 2008, 2008R2, 8 DS: Suse 12, RedHat 6, Solaris 11 Database Systems MSSQL 2008, 2008R2, 2012, Azure Oracle 11, 12 DS: MySQL 6 Java, Application Server DS: Java 7, Tomcat 7, JBoss 6 MS: IIS 8.x Web Browsers IE9, IE10 Firefox Safari 5.x Chrome Virtual Environments VMWare ESX 5.x Microsoft Hyper-V (2008R2) Virtual Box Legend: Delivered In Progress Proposed Roadmap Expiry Date: Jul 1,
20 Thank You
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