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1 home insurance Policy summary 24 hour claim notification line

2 home insurance A tailored approach Our exclusive insurance product offers you the opportunity to tailor a Buildings and/or Contents policy to meet your individual needs. Our panel of insurers subscribe to one generic policy and compete to provide you with the most competitive quote. Look at the benefits Dedicated team To ensure you receive a prompt and efficient service at all times, staff in our UK-based Claims Centre are on hand to offer you support and information. 24 Hour Claims Helpline: Straightforward claims registration - our specialist claims staff will provide you with the initial advice required to help you make your claim, without the need to complete a claim form. They will then keep you up to date throughout the claims handling process. The policy also automatically provides free 24 hour domestic emergency and legal advice helpline services. Simple to arrange cover There is no complicated proposal form to complete. Our staff will discuss your insurance needs and will be happy to help you tailor the level of cover that you need. Your Melton Mowbray Home Insurance policy is valid for a 12 month period from the inception date (as shown in your schedule). Optional extras You can also purchase: Accidental Damage cover to Buildings and/or Contents. Valuables and Personal Belongings cover away from the home. (Anywhere in the UK and Worldwide for up to 60 days during any one period of insurance.) Pedal Cycle cover away from the home. Legal Expenses protection. Domestic Emergency cover. Protected No Claims Discount. Easy payment scheme We offer a Direct Debit facility that allows you to pay your annual premium in 12 monthly payments at no extra charge. The automated sign up procedure enables you to provide your banking details over the phone without the need to complete a Direct Debit mandate. Alternatively you may wish to pay your annual premium in full by credit/debit card, by cheque (made payable to Heath Lambert Insurance Services) or by postal order. 2

3 What is covered? Buildings Provides cover for the actual structure of your home including its outbuildings, greenhouses, garages, drives, paths, patios, terraces, tennis courts, swimming pools, walls and fixed fuel tanks. Contents Provides cover for your household goods and appliances, clothing and personal effects, unlimited frozen food, personal money and credit cards up to 500 (whilst in your home). Limits of cover Some important facts about your Buildings and Contents insurance are summarised below. This summary does not describe all the terms and conditions of your policy. Once cover has incepted, a policy document will be forwarded to you together with your schedule, please take time to read these papers to make sure you understand the cover it provides. In the interim period, a full copy of the Melton Mowbray Home Insurance wording is available upon request. Your Buildings sum insured will reflect the Rebuilding costs up to a maximum limit of 500,000 (unless otherwise stated in your schedule). Your Contents sum insured will be based on replacement as new, up to a maximum limit of 50,000 (unless otherwise stated in your schedule). Valuables within Contents (gold, silver, gold and silver plated articles, jewellery and furs) up to 7,000 in total with a single item limit of 2,500 within the home. Higher levels of cover can be purchased. Insurers The selling and administering of Melton Mowbray Home Insurance is undertaken by Melton Mowbray Building Society and Heath Lambert Insurance Services (HLIS), which is a trading name of Heath Lambert Limited (HLL). The home insurance policy is underwritten from a panel of insurers. Details of the insurer applicable to this insurance are stated within your policy schedule. The Legal Expenses policy is arranged by HLIS, underwritten by Inter Partner Assistance SA and administered by Arc Legal Assistance Ltd. The Domestic Emergency policy is arranged by HLIS, underwritten by Great Lakes Reinsurance (UK) PLC and administered by Aria Assistance, a trading name of Aria Insurance Services Limited. Melton Mowbray Building Society, all panel insurers and Great Lakes Reinsurance (UK) PLC are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Inter Partner Assistance (IPA) is a branch of Inter Partner Assistance SA (IPA SA) based in Belgium. IPA SA is authorised by l Autorité des Services et Marchés Financiers in Belgium (its regulatory body) and regulated by the Financial Conduct Authority here in the UK. Heath Lambert Limited, Aria Insurance Services Limited and Arc Legal Assistance are authorised and regulated by the Financial Conduct Authority. You can check this on the Financial Services Register by visiting the Financial Conduct Authority s website or by contacting the Financial Conduct Authority on

4 Buildings Contents Valuables & Personal Belongings AWAY FROM THE HOME Fire, smoke, lightning, explosion or earthquake Storm or flood Escape of water or oil Theft or attempted theft Impact by aircraft or vehicles Riot, violent disorder, strike, labour disturbance, civil commotion or malicious acts Subsidence, landslip or heave Damage caused by falling trees, telegraph poles, aerials etc. Breakage of glass and sanitary fixtures Legal liabilities to others arising from your ownership or occupation of your home (Up to 2,000,000) (Up to 2,000,000) Accidental damage to pipes and underground cables Temporary accommodation costs Loss of metered water The cost of replacing and fitting locks (Up to 12,500) (Up to 12,500) (Up to 750) (Up to 750) (Up to 500) (Up to 500) Pedal cycles Within the home (Up to 500 per pedal cycle) Accidental damage to TV and audio equipment Fatal injury to the insured person(s) Frozen food (Up to 5,000) (Unlimited) Mobile phones Withiin the home (Up to 250 per claim) Money and credit cards (Up to 500 in total) (Up to 500 in total) 4

5 SECTION OF COVER Buildings (Section 1 of Policy Wording) Contents (Section 2 of Policy Wording) Valuables and Personal Belongings (only available when Contents cover is purchased)(section 3 of Policy Wording) General MAIN EXCLUSIONS and COVER LIMITATIONS We will not pay for any storm or flood damage to fences, gates and hedges. Cover in respect of subsidence, landslip and heave includes neither any damage caused by coastal or river erosion nor any damage which happens whilst the buildings are undergoing any structural repairs, alterations or extensions. See also the sections headed General and Policy excesses. We will not pay for more than 1,000 in respect of the theft of Contents from any domestic outbuilding or garage. A deduction for wear and tear will be made in respect of the total loss or destruction of clothes, camping equipment or household linen. We will not pay more than 7,000 in respect of any items of gold, silver, gold and silver plated articles, jewellery or furs, and more than 2,500 for any one item. See also the sections headed General and Policy excesses. We will not pay more than 1,500 for any one item (unless it has been separately specified). We will also not pay more than 500 for theft of items from an unattended motor vehicle. See also the sections headed General and Policy excesses. We will not pay for: any loss or damage which you cause deliberately, any loss or damage resulting from wear and tear, any loss or damage caused to your Buildings or Contents by the escape of water, theft, impact or accidental damage if your property is unoccupied or unfurnished for more than 60 consecutive days, the cost of repairing or replacing any undamaged part of the Buildings or Contents which is part of a pair, set or suite and damage caused by domestic pets. Policy excesses and protected no claims discounts Standard policy excess - you will be responsible for the first 100 of each and every loss for claims made under each Section of the policy unless otherwise stated in the schedule. Escape of water excess - you will be responsible for the first 250 of each and every loss for escape of water perils made under each Section of the policy unless otherwise stated in the schedule. Subsidence, landslip and heave - you will be responsible for the first 1,000 unless otherwise stated in the schedule. Voluntary excess - in return for a discount, you may wish to increase the standard policy excess from 100 to 200 or 350. Excess buy back - in return for an additional premium, you may wish to reduce the standard policy excess to 50. Protected no claims discount - this optional protection is only available if you have been claims-free for at least five years and are eligible for the maximum No Claims Discount. You can make up to one claim in one year and up to two claims in three years and still keep your maximum no claims discount. 5

6 Suitability of cover Cover under Melton Mowbray Home Insurance will be tailored to the specific Buildings and/ or Contents requirements that you have declared during the quotation process and within the supporting statement of fact. In return for payment of the premium, we agree to insure you subject to the terms and conditions contained in or endorsed on the Melton Mowbray Home Insurance policy. Melton Mowbray Home Insurance meets the demands and needs of a householder who wishes to have financial protection against loss or damage to their property, and/or the Contents contained within. These include (but are not restricted to) Fire, Flood, Storm, Theft, Escape of Water, Subsidence, Landslip and Heave and Legal Liability. If you require cover for accidental damage to your property, or if you need cover for Valuables and Personal Belongings outside the home, you should make sure that this is included within the Melton Mowbray Home Insurance quotation and schedule. This policy is not suitable for someone who wants a maintenance contract for repairs arising from normal wear and tear or ageing of the property or its Contents.This booklet, the statement of fact, schedule and any endorsements form a legally binding contract of insurance between you and us based upon the information you provided at the time you requested a quotation and should be read as if they are one document. The contract does not give or intend to give rights to anyone else. No-one else has the right to enforce any part of this contract. Insurers may cancel the insurance in accordance with the policy s cancellation conditions, or offer renewal at amended terms, without obtaining further permission. Adequacy of cover To ensure that adequate protection is maintained you will need to periodically review the level of cover and sums insured stated in the schedule and policy wording. Data protection Act 1998 We are registered under the Data Protection Act 1998, ensuring all personal data is held and processed in accordance with the Act. Your personal data will be used for the purpose of quoting and providing the insurance contract you require. We may need to disclose this data to insurers and third party service providers for the purpose of fulfilling our contractual obligations. If we transfer your information to a service provider or agent in another country we will make sure that the service provider or agent agrees to apply the same level of protection as we are required to apply to information held in the United Kingdom and to use your information only for the purpose of providing the service to us. Cooling-off period You have the right to cancel this insurance back to the date of inception without giving any reason, providing your instruction to cancel is submitted to Customer Services within 14 days of either: receiving the policy documentation, or the start of the insurance, whichever is the later.

7 In this event please return the documents to Melton Mowbray Home Insurance, St Mark s Court, North Street, Horsham, West Sussex, RH12 1RZ, or telephone , and we will refund your premium in full. The refund is subject to no incidents having occurred, which could give rise to a claim. Cancellation period Once the 14 day cooling-off period has expired you may cancel this insurance at any time by contacting Customer Services. On policies where the annual premium has been paid in full (providing no incidents have occurred which could give rise to a claim) a refund of premium will be calculated from receipt of this notice on a pro rata basis. Where the premium is paid by monthly payments the cancellation will take effect from the end of the period for which you have paid and therefore no refund will be due. The Insurers or the Society, as authorised agents, may cancel this insurance by giving you 14 days notice in writing, which we will send to the address shown in the schedule. A refund of premium will be made for the unexpired period of insurance. What to do if you have a complaint Our aim is to ensure that all aspects of your insurance are dealt with promptly, efficiently and fairly. However, if you wish to make a complaint relating to Melton Mowbray Home Insurance, contact: Managing Director, Heath Lambert Insurance Services, St Mark s Court, North Street, Horsham, West Sussex, RH12 1RZ Or contact our Customer Services team on: Tel no: For details of the full complaints procedure, please refer to your current policy schedule. Please quote your policy number and/or mortgage account (where applicable) and/or claims reference number in all correspondence to enable us to deal with your complaint as quickly as possible. The Law that is applicable to this insurance Under European Law, you and the Insurer are, by mutual agreement, free to choose the law applicable to this contract. Unless specifically agreed to the contrary, this insurance will be subject to English Law. Notice The information supplied by you to us may be held on computer and passed to other insurers for underwriting and claims purposes. Please refer to the policy wording for full details. 7

8 Lines open Monday to Friday 9am-8pm, Saturday 9am-12pm (Excluding Bank Holidays). Contact your service provider for details of charges, as call costs may vary. To maintain a quality service, calls made may be monitored and recorded. For further details, call into your local branch, visit us at or call our Customer Service Centre on Melton Mowbray Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under firm reference number Melton Mowbray Building Society. Registered Office: Leicester Road, Melton Mowbray, Leicestershire, LE13 0DB MELHINSPS/01/2013/V1

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