On-center repairs for Devices and Electronic Boards On-site Maintenance and Help Desk Technical Logistic, Special Projects and Consultancy

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2 General Info Established in 1981 as indipendent Third Party Manteiner (TPM), in 1994 was the first Italian company of his category to get ISO 9001 Quality Accreditation, nowdays updated to UNI EN ISO 9001:2008 (19 years of continous accreditation) Objectives Supply professional Maintenance, Technical Support, Repair Services on high tecnology Electronic Systems in the ICT and Industrial markets: On-center repairs for Devices and Electronic Boards On-site Maintenance and Help Desk Technical Logistic, Special Projects and Consultancy Geographic area National and Pan European coverage Dimension 38 direct employees so divided: 24 Repair Centre Engineers 4 Field Engineers 5 Sales/Administration 5 Quality ad Logistic National Network of 8+26 Services Partner for total of engineers Pan European Network in 8 different Coutries for total engineers

3 Territory Organisation National Territory Organisation Even having his own technical authonomy, the Network, allowing the National coverage, is realised by a certain number of selected Service Partner who cooperate across the territory, on demand of the Head Quarter seating in Milano. The Network is extendeable or compresseable depending on the needs that periodically are arising,realising an extreeme flexible organisation. Pan European Territory Organisation Since long time ago Assist Italia is partner of International Organisations who operates across the whole European Territory. The major of these is Euroserv who groups a company network belonging to 8 different european countries, in order to promote and support activities for European and International Customers. Assist Italia is the Euroserv reference partner for the Italian territory.

4 Mile Stones ( ) 1981 Company foundation and organisation of his first nucleous of Service, proposing himself as the first italian TPM company to offer service on DIGITAL EQUIPMENT CORPOTATION (DEC) products 1982 Creation of the still active Centre for Multivendor Electronic Repairs 1983 Introduction of the first ATE equipment for the repair of Electronic devices and subassemblies 1985 Open to the external market for the development of programs dedicated to ATE equipments 1986 Multivendor concept introduction into the Field Service activity 1987 International consolidation of the company presence in DEC area becoming an EDDA Member 1989 Aquiring the Quality Accreditation in order to be authorised to operate in Military/NATO environments 1991 Aquiring of a Company branch Service and consiquent open of height new direct branch offices across Italy th Company Foundation Anniversary and simultaneous assumption of the EDDA Presidency 1992 The Milan Chamber of Commerce (CCIAA) assigns the prize for the best Technical Application Project dedicated to the Electronic Repairs 1993 Know how Aquisition and Development for the repair of Telecommunication Systems 1993 Subscription, as unique Italian representative company, at the Pan European Association Euroserv 1994 First Indipendent Italian TPM to get the ISO 9001 Quality Accreditation 1996 Creation of large scale Personalised On Site Services, for Italian PC manufacturers

5 Mile Stones ( ) 1997 Territory coverage empowerment by a flexible chain of more than 70 Service Partners 1998 Establishment of a technical group specialized in LAN and WAN Network activity 1999 Introduction of large format Scanner and Plotter Service Support th Company foundation Anniversary 2001 Introduction of the Outsourcing and Advanced Technical Logistic Services as repair activity support 2003 Begin investments for the creation of the repair activity in benefit of Optical Fiber transmission devices 2004 Repair centre reorganisation for SMA devices repair activity, in Copper and Optical Fiber technology 2004 Repairs development and empowerment for Mobile Railways Devices and Systems 2005 Repairs development and empowerment for Ground Signaling Railways Devices and Systems th Company foundation Anniversary 2006 Acquisition of a Third Company Branch activity for the integration of MicroICT devices for the low end market 2006 Milan Chamber of Commerce assign a Certificate, with Gold Medal company Award Milano Produttiva for 25 years of continous activity and Fair Professional Company behavior 2007 Empowerment of the repair centre for the Industrial Market and development of new testing technologies by new ATE generation 2008 Investments for the repairs of Dynamic Transmission Devices for Remote Controls and Remote Diagnosys

6 Mile Stones ( ) 2009 Development of Repair capabilities for Public Telephone Exchanges and installation, at our Repair Centre, of two complete Analogic and Digital Exchanges for Diagnose and Test purposes 2010 Test plant structure empowerment for the Repair and Test of new technology Optical Fiber Equipments th Company foundation Anniversary 2012 Introducing of new Radio Links repair capabilities Empowerment of the national Service Partners Network for On Site Services

7 Activity Sectors ICT NETWORKING TELECOMMUNICATION AND TELEPHONY INDUSTRIAL TRASPORTS SIGNALING

8 Customers Manufacturers Distributors Large end users End user Pubblic Administration Services

9 Activity areas On-Center Activity Repairs and Test of electronic devices such as: ICT devices, Voice Transmission devices, Data Transmission devices, Industrial and Control devices. On-Site Activity Special Projects ATE SW Develop.t Hardware and Software Installation and Maintenance Services at Customer s site. Outsourcing Services Integrated Technical Logistic for ICT devices Total Costs Ownership (TCO) analysis of ICT processes Market Researches and Consultancy activities Telemarketing and Special Projects Software development for Automatic Test Equipments (ATE) Reverse Engineering of any Electronic device.

10 On-Center Activities (general view) Repairs of Industrial Electronic Units and Sub- Asseblies Repairs of ICT Boards, Units and Sub-Assy Production, inspection, test and installation of Boards & Assy Software Development for Automatic Test Equipments (ATE) Industrial Projects Development by the use of PLC (Prototypes, production, inspection, test and installation)

11 On-Center Activities (details) Capacity to repair any electronic part, unit, equipment, sub-assy, regardless the used technology (DIL, SMD, BGA, PQFP, MULTILAYER) and the applications where these parts are used (Information Communication Technologies, Telecommunication, Networking, Voice, Data, Industrial Applications, Security, Remote Controls and Commands, Anti Shop Lifting, Rail Transport, Automotive etc.) Repairs done without Electronic Schematics or Diagrams, just the help of Automatic Test Equipments (ATE) and self developed Repair Procedures Repairs are carried out according the most restrictive anti static guide lines and conditions. Continous Tracing of any part is active from the beginning up to the end of repair process. Quality Control is done according the most recents UNI EN ISO 9001: 2008 normes Repair Costs are Copressed because of the huge experience accumulated within 30 years of continuous specialised activity in the different application areas Stocking and handling Cost Reduction realised by the short repair turn over, also. Standard or Custom repair statistics are available at any time

12 On-Center Activity (devices/units/equipments type) TELECOMMUNICATIONS TELEFONY & ENERGY Voice: ABX and PABX Power supplies, Converters, Ups VoIP equipments Geographical Network Devices BTS (Base Transceiver Station) Radio Links Equipments COPPER & OPTICAL FIBER NETWORKING DEVICES Router Multiplex Hub Switch Bridge Modem Data Link INDUSTRIAL ELECTRONIC Remote Control & Command Systems and Boards Data Acquisition Process Controls Security Devices, Alarms, Anti shop lifting Transport and Signaling Industrial Lift, Park meters ICT & OFFICE AUTOMATION Mainframes, Mini Server PC Notebook Printers Ink Jet, Bubble, Laser, Needle, Thermal, Wax Fax and Multifunctions Monitor s CRT, LCD, Plasma PERSONALISED PROJECTS Logistic for Service Outsourcing ATE Programs development Reverse Engineering OPTICAL ARCHIVE & IMAGE TREATMENT Juke Box & Storages Optical Drives Magnetic/Optical Drives CD-Rom Drives Scanner Plotter

13 On-Site Activity Call Center Help Desk On Site Service, Maintenance Warranty management IMAC - Install, Move, Add, Change LAN, WAN, CLOUD Network Project and Installation Taylored Activities /Services, on demand

14 LAN - WAN CLOUD Networks Turn-key projects and solutions Analysis and Projects Installations and Configurations Cabling Final Test Consultancy Hardware & Software supply (on demand) Maintenance & Management Maintenance with On-Call Service extended 24/7/365 Static & Dynamic Analysis of Company Networks Remote Monitoring of Company Networks Cabling Certification and Test Add-ons, Reconfigurations, Optimisations Help Desk

15 Integrated Technical Logistic National collection point of defective parts Third Parties Spare Parts Management & Stocking Territorial Retail Delivery of Spare Parts Repair of defective parts for Swap activity Warranty material management and direct Vendor interface Specialistic technical Support for Third Party external organisations Taylored Statistic Production available

16 Main Reference Customers Assist Italia Srl Aprile 2013 Any brand is the property of own company

17 Alcune immagini di Assist Italia A.T.E. Systems ADM Data Transport Devices Radio Links Devices Public Telephone Exchange Ericsson AXE RED Mux Devices

18 Alcune immagini di Assist Italia

19 Revenues Invoicing per year (M ) Invoicing per activity Workshop repairs activities 79,56% 80,61% 81,94% 77,12% On site activities 12,31% 10,61% 12,42% 17,49% Special projects 2,18% 2,53% 0,44% 2,83% Sales 3,49% 3,63% 4,17% 1,12% Integrated technical logistic 2,46% 2,62% 1,02% 1,44%

20 Workforce/Activity Volumes Direct Workforce per year Repairs/Interventions per year

21 Repair type volumes 2009 Type of repair QTY 2010 % QTY 2011 % QTY 640 4,15% ,84% ,37% 3,22% 635 4,12% ,11% ,26% 295 1,95% 270 1,75% ,32% ,23% 4,75% 555 3,60% ,46% ,32% ,81% Networking ,76% ,25% Optical Fiber Knots ,66% ,25% 473 2,73% 437 2,54% ,34% ,17% 350 2,02% 327 1,90% Energy ,47% ,91% Printers ,23% ,72% Industrial/Transport ,90% ,46% Total % 5,72% 18,88% Monitors QTY 17,20% ICT % 2653 Telephony Remote control ,64%

22 Revenues 2010/2012 (progressive) JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC

23 Abbiamo lavorato per: loghi Clienti - Sito AI: bozza struttura Contatti n cassettini magazzino - Telefoni - Personale - Trovare componente più acquistato - Laboratorio - mappa Chi siamo - Magazzino - Time line - https://www.youtube.c om/user/inputgroupital y Home page - Contatti - Chi siamo - Settori attività - Servizi - I nostri numeri - Pagine Youtube - Staff - Storia - Certificazioni, qualità - Case histories - PDF scaricabili. Settori attività.. - Introduzione sui principali settore di lavoro - Elenco settori (vedi PPT) - Servizi - Consulenza - Logistica I nostri numeri - Outsourcing - Vedi PPT - Cruscotto dinamico - Gallery Preparare 12 "storie" da pubblicare mese x mese Brochure aziendale, PDF tematici Introduzione Telecomunicazioni testo Trasporti testo Loghi e link (?)

24 Revenues 2010/2012 (monthly) JAN FEB MAR APR MAY JUN JUL MONTH AUG SEPT OCT NOV DEC

25 Main Reference Customers Assist Italia Srl Aprile 2013 Any brand is the property of own company

26 Via Asiago Milano Tel Fax

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