HSM300: Introduction to Human Services

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1 HSM300: Introduction to Human Services Credit Hours: 3 Contact Hours: This is a 3-credit course, offered in accelerated format. This means that 16 weeks of material is covered in 8 weeks. The exact number of hours per week that you can expect to spend on each course will vary based upon the weekly coursework, as well as your study style and preferences. You should plan to spend hours per week in each course reading material, interacting on the discussion boards, writing papers, completing projects, and doing research. Course Description and Outcomes Course Description: This course provides students with an overview of the human service field including major theoretical models of human service delivery and the roles and responsibilities of human service workers. Students will explore human service occupations, professional organizations, and community resources as well as ethical and legal issues. Course Overview: HSM300 provides a broad overview of the human services field, examining key polices implemented by the U.S. government over the last 100 years and highlighting the role played by recent political movements to shape the programs and services that are available to assist human services clientele. Central to an understanding of the human services field is a review of theories that aid human services workers in the provision of assistance and shape the development of various models of human service delivery. The course also examines non-profit organizations and the role played by charities and other agencies that serve the needs of human services clients. Ethical guidelines that impact the field as we know it will also be reviewed. Finally, the course examines how technological advances have shaped, and continue to shape, the field as we know it. HSM300 is an excellent introduction to the human services field as a whole and is recommended for those currently employed or seeking future work in the human services field. Course Learning Outcomes: 1. Identify and analyze the contributions to human services made by sociology, psychology, and anthropology. 2. Describe the impact of managed care on human service delivery and the human services professional. 3. Identify different types of diversity and describe the challenges presented by diversity issues in human services. 4. Describe the medical model and the public health model of human service delivery and explain why it is important for human serviced professionals to understand and use both models. 5. Apply Maslow s hierarchy of needs to client problems common in human services.

2 6. Compose a written statement of philosophy of helping that reflects commonly accepted human service values. 7. Describe and apply three strategies to counter resistance or reluctance. 8. Identify ways that the helper can continue to develop professionally, while avoiding encapsulation and burnout. 9. Summarize the influence of law, diversity, and technology on codes of ethics. Participation & Attendance Prompt and consistent attendance in your online courses is essential for your success at CSU-Global Campus. Failure to verify your attendance within the first 7 days of this course may result in your withdrawal. If for some reason you would like to drop a course, please contact your advisor. Online classes have deadlines, assignments, and participation requirements just like on-campus classes. Budget your time carefully and keep an open line of communication with your instructor. If you are having technical problems, problems with your assignments, or other problems that are impeding your progress, let your instructor know as soon as possible. Course Materials Textbook Information is located in the CSU-Global Booklist on the Student Portal. Course Schedule Due Dates The Academic Week at CSU-Global begins on Monday and ends the following Sunday. Discussion Boards: The original post must be completed by Thursday at 11:59 p.m. MT and Peer Responses posted by Sunday 11:59 p.m. MT. Late posts may not be awarded points. Mastery Exercises: Students may access and retake mastery exercises through the last day of class until they achieve the scores they desire. Critical Thinking Activities: Assignments are due Sunday at 11:59 p.m. MT. Week # Readings Assignments 1 Chapters 1 & 2 in Introduction to Human Services Discussion (25 points) Chapter 3 in Introduction to Human Services Discussion (25 points) 2 Critical Thinking (150 points) Portfolio: Topic Description (0 points) 3 Chapter 4 in Introduction to Human Services Discussion (25 points)

3 Mastery (10 points) Chapter 5 in Introduction to Human Services Discussion (25 points) Mastery (20 points) Critical Thinking (100 points) Chapter 6 in Introduction to Human Services Discussion (25 points) Portfolio: Outline, References (0 points) Chapter 7 in Introduction to Human Services Discussion (25 points) Critical Thinking (100 points) Chapter 8 in Introduction to Human Services Discussion (25 points) Chapter 9 in Introduction to Human Services Discussion (25 points) Mastery (20 points) Portfolio (350 points) Assignment Details This course includes the following assignments/projects: Module 2 Critical Thinking: Services for Special Populations (150 points) Conduct Internet research regarding services in your geographic area for the following two groups: LGBT youth and the homeless. For each of these groups, write a summary and analysis of the services you find (approximately half devoted to each group). If your local community does not have services for these groups, expand your search to the nearest mid-size to major city and look for services there. Be sure to address the following items when summarizing and analyzing the results of your research: 1. Identify the service organizations you find by name and include the full website information. 2. Describe the types of services that each service organization provides to assist members from each group. 3. Explain which of Maslow s needs is addressed by each of the service organizations and describe how each need is met. 4. Evaluate whether or not adequate services for these groups are provided in your area. If not, assess the shortcomings. 5. Describe how services could be enhanced to better meet the needs of each group. 6. Describe how each service organization is funded. Discuss and cite the course textbook and at least one additional credible source to support your analysis and positions. The CSU-Global Library is a good place to find this credible source. Your paper should be 3-4 pages in length with document and citation formatting per CSU-Global guidelines for APA Style. Portfolio Milestone: Portfolio Topic Description Submit a brief, one-paragraph description of your Portfolio Project topic.

4 Module 4 Module 5 Though you will not receive immediate points for this deliverable, it is a part of your Portfolio Project requirements and points will be deducted from your final project grade if the deliverable is not completed and submitted as assigned. Look for valuable instructor feedback when you get it back. See the Portfolio Project grading rubric on the Course Information page for details. Critical Thinking: Impact of Involuntary Services (100 points) Jane is a mental health counselor working with adults who have been arrested for domestic battery. She works in a program funded by a non-profit organization whose mission is to prevent domestic violence by teaching anger management skills. Isaiah, a 24-year old male, has been referred to her for anger management counseling after he was arrested for punching his girlfriend during an argument the previous week. According to the arrest report, Isaiah didn t think it was wrong to punch his girlfriend because, in his words, She made me mad. This is Isaiah s first arrest. He has been required by the State Attorney to attend eight weeks of counseling in exchange for deferring, and ultimately not filing, criminal charges. Isaiah is restrained from returning to the home of his girlfriend and he is currently sleeping on the sofa of a friend. Isaiah must leave his friend s home and find another place to stay in two weeks. Additionally, he missed two days of work following his arrest and subsequent incarceration and faces suspension from work and loss of pay for one week due to his unexcused absence. If Isaiah is charged with a criminal offense, he will lose his job. Isaiah has never had any counseling and was raised by his mother, who taught him that counseling was for crazy people. Write an essay that addresses the following items: 1. Describe Isaiah s physical, emotional and monetary needs. 2. Identify three challenges Jane will face while working with Isaiah. 3. What can Isaiah plausibly expect from Jane and the system? 4. Evaluate the likely successes and shortcomings of the services provided. 5. Describe the criteria you use to evaluate successful service delivery. 6. Describe one model or theory (i.e., Maslow s needs theory, situational, or developmental) that could help Jane offer support for Isaiah s problems and explain how Jane might apply the theoretical concept. Discuss and cite the course textbook and at least one additional credible source to support your analysis and positions. The CSU-Global Library is a good place to find this credible source. Your paper should be 3-4 pages in length with document and citation formatting per CSU-Global guidelines for APA Style. Portfolio Milestone: Outline and Reference List (0 points) By 11:59 p.m. MT on Sunday of this week, submit an outline of your Portfolio Project and a reference list. Your reference list must contain at least three references (you may add additional references as you continue to develop your paper the final version of your Portfolio Project requires four sources, at least two of which are scholarly). The CSU-Global Library is a good place to find these scholarly references. This outline will serve as an organizational plan to help you draft your paper. An outline breaks down the parts of your thesis in a clear, hierarchical manner that reveals the overall structure and substance of your paper. Follow the basic outline format shown below. Your outline should include at least three Main Topics and at least one Important Subtopic per Main Topic. Try to list as many Details and Sub-details as you can. Title of Outline

5 Module 6 Module 8 I. Main topic a. Important subtopic b. Important subtopic 1. Detail a. Sub detail b. Sub detail c. Sub detail 2. Detail 3. Detail a. Sub detail b. Sub detail II. Main Topic a. Important subtopic b. Important subtopic 1. Detail 2. Detail References You may add more main topics, details and sub-details as you continue to develop your paper over the coming weeks. Though you will not receive immediate points for this deliverable, it is a part of your Portfolio Project requirements and points will be deducted from your final project grade if the deliverable is not completed and submitted as assigned. Look for valuable instructor feedback when you get it back. Human Services Solutions for PTSD (100 Points) Military personnel who have experienced extreme physical and/or emotional trauma and the threat of injury or death, or who have witnessed the suffering associated with combat, often return to their home countries with various degrees of anxiety and/or mood disorders related to the trauma they have endured. Prepare a paper describing human services solutions to address post-traumatic stress disorders (PTSD) among military personnel. Be sure your paper addresses the following items: 1. Define PTSD. 2. Describe the components of treatment that are most essential to the management of PTSD symptoms. 3. Describe how reluctance or resistance might come into play when dealing with military personnel who are trauma survivors. 4. Describe medical and non-medical interventions that are useful for survivors of trauma such as PTSD. 5. Describe how helping professionals involved with trauma survivors can avoid burnout or vicarioustraumatization. Discuss and cite the course textbook and at least one additional credible source to support your analysis and positions. The CSU-Global Library is a good place to find this credible source. Your paper should be 2-3 pages in length with document and citation formatting per CSU-Global guidelines for APA Style. Portfolio Project: Human Services Position: Field Research and Report (350 Points)

6 Conduct field research on a position (provide job title) within the human services sector in your geographic area. As part of your research, interview someone who holds the position currently or who works for a human services organization where the position exists. Write a paper about the position that addresses the following key items: 1. In what agency, company, and (if applicable) department does this position exist? 2. What is the position title? 3. What types of salaries and benefits are available to a person holding the position? 4. What are the essential functions of this position? 5. What types of ethical considerations arise on a regular basis for persons holding this position and on what bases are they addressed? 6. Would a person holding the position be likely to encounter client resistance or reluctance? If so, how is resistance addressed? 7. What types of diverse clientele does a person holding the position commonly encounter? 8. Does the position require continuing education and/or training? If so, what does this consist of? 9. How might one holding the position avoid burnout or compassion fatigue? 10. What types of technologies are used regularly to facilitate the position s success and what types of demands and challenges do technology and the requirement of technical competence make on a person holding the position? Make sure your paper includes a summary and analysis of research materials that are relevant to the assignment, e.g., scholarly journals, professional articles, legal documents, government documents, legal decisions, media clips, software, measurement instruments Web sites, personal communication, etc. This paper must include an introductory paragraph with a succinct thesis statement and a concluding paragraph that summarizes your major themes and restates your thesis in an expanded manner. Discuss and cite the course textbook and at least four additional credible sources to support your analysis and positions. At least two of these sources should be from professional/scholarly journals, which you can find in the CSU-Global Library. Your paper should be 8-10 pages in length with document and citation formatting per CSU- Global guidelines for APA Style. Incremental Deliverables: Though you will not receive immediate points for these deliverables, they are a part of your Portfolio Project requirements and points will be deducted from your final project grade if the deliverable is not completed and submitted as assigned. Look for valuable instructor feedback when you get each deliverable back. Due 11:59 p.m. MT Sunday of Week 2: Portfolio Topic Description For details, see the Module 2 Portfolio Milestone assignment above and on the Module 2 Assignments page. Due 11:59 p.m. MT Sunday of Week 5: Outline and Reference List Course Policies For details, see the Module 5 Portfolio Milestone assignment above and on the Module 5 Assignments page. Course Grading 20% Discussion Participation Grading Scale and Policies A

7 10% Mastery Exercises 35% Critical Thinking Activities 35% Final Portfolio Paper A B B B C C D F 59.9 or below In-Classroom Policies For information on late work and Incomplete grade policies, please refer to our In-Classroom Student Policies and Guidelines or the Academic Catalog for comprehensive documentation of CSU-Global institutional policies. Academic Integrity Students must assume responsibility for maintaining honesty in all work submitted for credit and in any other work designated by the instructor of the course. Academic dishonesty includes cheating, fabrication, facilitating academic dishonesty, plagiarism, reusing /re-purposing your own work (see CSU-Global Guide to Writing and APA Requirements for percentage of repurposed work that can be used in an assignment), unauthorized possession of academic materials, and unauthorized collaboration. The CSU-Global Library provides information on how students can avoid plagiarism by understanding what it is and how to use the Library and Internet resources. Citing Sources with APA Style All students are expected to follow the CSU-Global Guide to Writing and APA Requirements when citing in APA (based on the APA Style Manual, 6th edition) for all assignments. For details on CSU-Global APA style, please review the APA resources within the CSU-Global Library under the APA Guide & Resources link. A link to this document should also be provided within most assignment descriptions on your course s Assignments page. Netiquette Respect the diversity of opinions among the instructor and classmates and engage with them in a courteous, respectful, and professional manner. All posts and classroom communication must be conducted in accordance with the student code of conduct. Think before you push the Send button. Did you say just what you meant? How will the person on the other end read the words? Maintain an environment free of harassment, stalking, threats, abuse, insults or humiliation toward the instructor and classmates. This includes, but is not limited to, demeaning written or oral comments of an ethnic, religious, age, disability, sexist (or sexual orientation), or racist nature; and the unwanted sexual advances or intimidations by , or on discussion boards and other postings within or connected to the online classroom. If you have concerns about something that has been said, please let your instructor know.

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