Our Point of View. Protiviti 2

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Our Point of View. Protiviti 2"

Transcription

1 Measuring the Right Metrics and Leveraging Risk and Perfrmance Indicatrs t Enhance the End-t-End Transactin Mnitring Prgram Issue Escalating regulatry pressures arund anti-mney laundering (AML) regulatins are driving a paradigm shift in hw rganizatins use technlgy t supprt their risk management and assurance activities. Optimizatin f transactin mnitring (TM) systems and supprting prcesses has been a ht tpic ver the last few years, and cntinues t be the fcus f regulatrs and financial institutins tday. A questin many institutins ask is Hw d we knw whether ur TM systems and/r prcesses are ptimized r nt? The answer is, by creating and analyzing system-generated reprts in rder t btain key metrics abut the system, which management can use as indicatrs f peratinal effectiveness, data quality and system perfrmance. By using these system-generated metrics, key stakehlders can gain visibility int any bttlenecks in the alerts review prcess, uncver data quality issues and take steps t address areas that may need immediate attentin. Metrics and metrics reprting nt nly measure the prgress and success f the TM prgram but prvide the fundatin fr an ptimizatin f the system. By using relevant management infrmatin (MI) reprts and fcusing n areas f underperfrmance, management can put measures in place t address inefficiencies befre they have a detrimental effect n the prcess and the rganizatin. Challenges and Opprtunities Financial institutins face multiple challenges with respect t btaining and leveraging the right metrics frm their TM systems. Based n ur experience, the fllwing situatins are typical: Nt knwing what t measure. Often, institutins dn t knw exactly what metrics they need t measure. This typically is a result f nt understanding which metrics are used t indicate an ineffective system. T ensure that the right metrics are being utilized, a well-defined AML gvernance framewrk must be established, alng with clearly articulated metrics that can be used t supprt the business and meet regulatry requirements. Nt understanding the data requirements. Mre typically, institutins struggle with identifying and surcing useful, cnsumable data. Incnsistent, duplicate r ut-f-date data will result in pr quality f infrmatin frm the measurements. Smetimes, the prblem is peratinal nt knwing hw t btain the data n which t perfrm measurements. T ensure that the right data is used t perfrm measurements, institutins shuld a) perfrm an analysis t determine the crrect data parameters t feed int a metric; b) ensure the defined data is suitable, i.e., available, cmplete and accurate; c) determine hw ften the data is refreshed; and d) understand the vlume f data required. Having disparate infrmatin management systems. We ften see institutins with databases that are fed infrmatin frm multiple TM systems, delivering incnsistent utput frm system t

2 system. These incnsistencies typically stem frm infrmatin systems having different business requirements; frm business rules nt being applied cnsistently t all infrmatin management systems; r frm a lack f understanding f the data structure, resulting in misinterpretatin f the surced data. Mre ften than nt, rganizatins struggle t identify the rt cause f disparate reprting n the same metrics when data is surced frm different repsitries. These rganizatins need t ensure that dcuments supprting the design f existing architecture, particularly business requirement dcuments, are clear, available and nt written at a level that is t high r difficult t cmprehend. Lack f a feedback lp between TM and case management systems. We als see a number f instances where institutins are unable t get the entire end-t-end picture because the MI reprts generated frm the TM system are nt linked t the end results prvided by the case management systems. This als creates issues with feeding vital infrmatin frm cases resulting in suspicius activity reprts and suspicius transactin reprts (SARs r STRs) back t the TM system s alert review and tuning prcesses. An apprpriate gvernance structure will help identify and extract the crrect data fr the TM system and link case results back t the system, clsing the lp. Managing cmpeting requirements. Anther typical prblem within rganizatins is the inability t manage multiple stakehlders and deal with a large number f diverse business requirements. Numerus requests fr similar reprts can clg the system as it attempts t run multiple queries frm the same data. Often, the verlad stems frm a lack f crdinatin and/r clarity when requesting infrmatin. Fr example, the infrmatin requirements that are passed t analytics teams fr the same type f reprt can differ based n wh is requesting the reprt (e.g., middle management vs. executive management). This can lead t analysts spending much f their time prducing multiple MI reprts instead f leveraging the infrmatin frm these reprts t prvide better infrmatin fr the business. Lack f clarity arund brader rganizatinal gals. TM initiatives driven by upper management may nt always trickle dwn t middle management. Likewise, initiatives driven by middle management may nt always align with the verarching enterprise strategy, resulting in disparate and ptentially cnflicting strategic initiatives mving frward, cmplicating perating mdels and wasting effrt. Once these challenges are vercme, hwever, institutins can gain a number f pprtunities t leverage the right metrics t understand and enhance their TM prgrams: Detectin lgic effectiveness and alert vlumes. Armed with the right measurements and infrmatin, management will be able t identify underperfrming detectin mdels and scenaris (e.g., n alerts r t many alerts generated) r changes in alerts stemming frm a shift in business requirements, which culd highlight the need fr tuning f the TM system. Data accuracy. MI reprt results that are well utside f management s expectatins may alert management t data r technical issues and prmpt the institutins t address them. Identificatin f emerging risks. Reprts that are accurate and based n the right metrics may prvide insight int new gegraphic areas r transactin types that are psing increased risk t the institutin. Staff perfrmance and cmpetency level. By reviewing MI reprt results, management will be able t gauge better the efficiency and prductivity f emplyees and may be able t ascertain whether prcesses need enhancement r whether additinal training shuld be prvided t the staff charged with reviewing the alerts. Our Pint f View Obtaining the right metrics can prvide institutins with infrmatin abut a number f key risk and perfrmance indicatrs (KRIs and KPIs) used t gain insight int the effectiveness f the deplyed TM system. These indicatrs can als help rganizatins in a number f ther ways. Fr example, KRIs can help track an rganizatin s risk appetite and als can help identify ptential emerging risks (i.e., Prtiviti 2

3 regulatry changes, industry standardizatin) and drive apprpriate risk mitigatin activities. KPIs can help rganizatins analyze histrical data and allw fr pattern recgnitin and frecasting which can be utilized in the areas f alert management and capacity planning. Figure 1. Definitin f KRIs and KPIs in the TM prcess KRIs KPIs Definitin: Metrics used by rganizatins t prvide an early signal f increasing risk expsures in varius areas f the enterprise. Definitin: Metrics that prvide a high-level verview f an rganizatin s perfrmance and/r the perfrmance f its perating units with a fcus n histrical perfrmance. Examples: Alert handling; investigatin and vlume f alerts generated; intrductin f new regulatins and industry benchmarks. Examples: Reprts highlighting mnthly, quarterly and year-t-date number f alerts prcessed; trends in alert backlgs and submitted SARs. KPIs and KRIs can and shuld be leveraged t uncver and address areas f inefficiencies in the end-tend TM prcess. Belw are examples f indicatrs pinting t an ineffective TM system r prcess: Indicatrs f Operatinal Issues Substantial backlgs and late alert clsures/ SAR filings Sudden spikes r significant decreases in alert vlumes frm ne mnth t the next Frequently late SAR filings affecting the submissin deadline High r lw cnversin rates (t many r t few) f alerts cnverted t SARs Indicatrs f TM System Ineffectiveness Certain transactin types never seem t generate alerts. Many high-risk custmers never seem t generate alerts. Number f manual referrals exceeds referrals frm system-generated alerts. The system generates a high percentage f recurring alerts n the same custmers, even thugh thse custmers were previusly investigated and deemed nt suspicius as activity is cnsistent with the nature f their business/accunt. T get t these crrect metrics, we recmmend institutins take the fllwing steps with regard t data, gvernance and reprting: Data Cnsideratins Review data sets t verify the accuracy, cmpleteness and availability f apprpriate data elements (parameters) feeding int reprts. Review histrical recrds assciated with a repsitry/data surce t determine if any filters are impacting the data quality. Fr example, fr data surces that are nt supprted by gd dcumentatin, perfrm testing and rt cause analysis t identify filters, transfrmatin rules, etc. Prtiviti 3

4 Establish data lineage t ensure that the apprpriate data is being extracted fr metric calculatins and all data transfrmatin rules are identified and assessed. Create a data mart t aggregate data frm disparate systems and have ne system f recrd fr generating reprts. Tightly integrate the TM and case management systems t leverage business intelligence develped at the investigatin level. Metrics and Gvernance Cnsideratins Develp effective metrics using the crrect parameters. Ask yurself if what is being measured is in fact what is required by the business t answer questins abut risk expsure r perfrmance. Frm a gvernance perspective, clearly define a prcess t help recrd the metrics being prduced as part f the alert management prcess (e.g., false psitive alerts, suspected SARs, actual SARs generated, alert vlumes, etc.). Manage business user expectatins and align/ratinalize business requirements where pssible thrugh wrking sessins. Establish drivers fr business requirements and determine if the same slutin shuld be applied t meet similar sets f requirements. Centrally manage initiatives and review against enterprise strategies and gals t ensure alignment. This will minimize duplicated effrt, identify pprtunities fr synergies between prjects/initiatives and effectively leverage the right resurces acrss the rganizatin. Establish gvernance cmmittees t review prject prgress and identify instances f deviatins frm initial prpsals/bjectives in rder t reassess effectively the value derived. Reprting Cnsideratins Establish a user interface that references the data mart frm which users (e.g., the business) can generate pre-established reprts. Allw users t create ad hc reprts frm the user interface. Ad hc reprts call t a refreshed data set at the mment the user creates the reprt. This enables users t get reprts with the mst up-t-date data, as well as view nly the data they want t view, saving users time. Cmbining the use f metrics, data analytics, AML technlgy and suspicius activity mnitring can help managers and stakehlders at financial institutins t: Prvide infrmatin n risks affecting the rganizatin Use better infrmatin in real time t ensure cmpliance with current lcal regulatins Becme aware f whether current business practices meet regulatry requirements and are aligned with rganizatinal risk strategy View crss-business and jurisdictinal transactins fr easy identificatin f trends and exceptins Determine if existing TM systems and prcesses require enhancement using peratinal and system indicatrs Re-estimate targets fr each metric and assess the peratinal impact f the alerts n time, cst and resurces Prvide data fr applying techniques such as scenari analysis, black-bx testing, data quality reviews, etc. Identify the rt cause(s) f an ineffective prgram Develp targeted slutins based n rt cause analysis cmpleted Refine the TM apprach, technlgy, methdlgy and templates based n key bservatins, trends and identificatin f high-risk indicatrs Prtiviti 4

5 Hw We Help Cmpanies Succeed Our AML prfessinals and ur team f mdeling experts, including Ph.D.-level prfessinals with deep quantitative skills, help institutins implement and maintain a sund and rbust threshld-setting and tuning methdlgy. We have experience with a number f AML transactin mnitring systems n varius platfrms, including but nt limited t Actimize, Detica NetReveal AML (Nrkm), Mantas and SAS AML, Fiserv, as well as a number f hmegrwn systems. Our AML transactin mnitring technlgy services include: Develping and executing a sund and efficient scenari-setting and tuning methdlgy and apprach Perfrming any r all f the fllwing tasks by acting as an independent team: AML red flag gap analysis Data validatin Scenari lgic validatin Threshld values validatin Perfrming custmer segmentatin Recmmending imprvements t scenaris/threshlds Example: Using Key Metrics t Enhance Management Infrmatin Reprting A large glbal bank sught ur assistance t enhance AML MI reprts in rder t identify imprvement pprtunities in its end-t-end transactin mnitring systems and supprting prcesses. Our integrated team f AML and Business Intelligence experts perfrmed a data quality review, identified key metrics and develped dashbards, which successfully helped ur client in enhancing its MI reprting prcess. Our wrk helped the client achieve the fllwing:. Enhanced usefulness and reliability f data. We generated reprts n data quality and cmpleteness, which allwed the institutin t identify areas f increased risk (where data was incmplete) and re-priritize remediatin effrts t fix the data issues and increase its mnitring cverage. Operating effectiveness and increasingly mature TM prcesses. We created custmized reprts that prvided middle management with real-time infrmatin n alert clearing prductivity. These reprts prmpted the institutin t find a different methd fr managing the alerts, which resulted in reduced headcunt and csts. Management infrmatin gvernance framewrk. The gvernance framewrk we implemented allwed the institutin t set in place prcedures t review and update MI reprts n an nging basis t ensure accuracy and timeliness, creating a sustainable reprting envirnment. Imprved reprting t regulatrs. The accurate and timely MI reprts n the end-t-end TM prcess enabled senir management t substantiate its discussins with regulatrs by using the MI reprts t supprt its messages. Prtiviti 5

6 Abut Prtiviti Prtiviti ( is a glbal cnsulting firm that helps cmpanies slve prblems in finance, technlgy, peratins, gvernance, risk and internal audit, and has served mre than 40 percent f FORTUNE 1000 and FORTUNE Glbal 500 cmpanies. Prtiviti and its independently wned Member Firms serve clients thrugh a netwrk f mre than 70 lcatins in ver 20 cuntries. The firm als wrks with smaller, grwing cmpanies, including thse lking t g public, as well as with gvernment agencies. Prtiviti is a whlly wned subsidiary f Rbert Half (NYSE: RHI). Funded in 1948, Rbert Half is a member f the S&P 500 index. Cntacts Carl Beaumier Bernadine Reese Jhn Atkinsn Carl Hatfield Luis Caneln Chetan Shah Prtiviti Inc. An Equal Opprtunity Emplyer M/F/D/V. Prtiviti is nt licensed r registered as a public accunting firm and des nt issue pinins n financial statements r ffer attestatin services.

FINANCIAL SERVICES FLASH REPORT

FINANCIAL SERVICES FLASH REPORT FINANCIAL SERVICES FLASH REPORT Draft Regulatry Cmpliance Management Guideline Released by the Office f the Superintendent f Financial Institutins May 5, 2014 On April 30, 2014, the Office f the Superintendent

More information

PROTIVITI FLASH REPORT

PROTIVITI FLASH REPORT PROTIVITI FLASH REPORT The PCI Security Standards Cuncil Releases PCI DSS Versin 3.2 May 9, 2016 On April 28, 2016, the PCI Security Standards Cuncil (PCI SSC) released PCI Data Security Standard (PCI

More information

Validating Real-Time Sanctions Screening Systems: Critical Considerations

Validating Real-Time Sanctions Screening Systems: Critical Considerations Validating Real-Time Sanctins Screening Systems: Critical Cnsideratins Issue The majrity f financial institutins tday rely n third-party screening systems t perfrm sanctins screening. Banking rganizatins

More information

Job Profile Data & Reporting Analyst (Grant Fund)

Job Profile Data & Reporting Analyst (Grant Fund) Jb Prfile Data & Reprting Analyst (Grant Fund) Directrate Lcatin Reprts t Hurs Finance Slihull Finance Directr Nminally 37 hurs but peratinally available at all times t meet Cmpany requirements Cntract

More information

Internal Audit Charter and operating standards

Internal Audit Charter and operating standards Internal Audit Charter and perating standards 2 1 verview This dcument sets ut the basis fr internal audit: (i) the Internal Audit charter, which establishes the framewrk fr Internal Audit; and (ii) hw

More information

Systems Load Testing Appendix

Systems Load Testing Appendix Systems Lad Testing Appendix 1 Overview As usage f the Blackbard Academic Suite grws and its availability requirements increase, many custmers lk t understand the capability f its infrastructure. As part

More information

Appendix H. Annual Risk Assessment and Audit Plan 2013/14

Appendix H. Annual Risk Assessment and Audit Plan 2013/14 Annual Risk Assessment and Audit Plan 2013/14 Internal Audit Department September 25, 2013 Table f Cntents Intrductin.. 3 Risk Assessment Prcess... 4 Page 2 Intrductin Each year, the Internal Audit Department

More information

Change Management Process

Change Management Process Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses

More information

CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT

CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT Plicy Number: 2.20 1. Authrity Lcal Gvernment Act 2009 Lcal Gvernment Regulatin 2012 AS/NZS ISO 31000-2009 Risk Management Principles

More information

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd.

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd. Cmmittee: Date(s): Infrmatin Systems Sub Cmmittee 11 th March 2015 Subject: Agilisys Managed Service Financial Reprt Reprt f: Chamberlain Summary Public Fr Infrmatin This reprt prvides Members with an

More information

MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016

MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 The Manitba Securities Cmmissin (the Cmmissin) is a divisin f the Manitba Financial Services Agency (MFSA). The ther divisin is the Financial Institutins

More information

CMS Eligibility Requirements Checklist for MSSP ACO Participation

CMS Eligibility Requirements Checklist for MSSP ACO Participation ATTACHMENT 1 CMS Eligibility Requirements Checklist fr MSSP ACO Participatin 1. General Eligibility Requirements ACO participants wrk tgether t manage and crdinate care fr Medicare fee-fr-service beneficiaries.

More information

Professional Leaders/Specialists

Professional Leaders/Specialists Psitin Prfile Psitin Lcatin Reprting t Jb family Band BI/Infrmatin Manager Wellingtn Prfessinal Leaders/Specialists Band I Date February 2013 1. POSITION PURPOSE The purpse f this psitin is t: Lead and

More information

Solution. Industry. Challenges. Client Case Study. Legacy Systems too Costly to Maintain. Supply Chain Advantage. Delivered.

Solution. Industry. Challenges. Client Case Study. Legacy Systems too Costly to Maintain. Supply Chain Advantage. Delivered. Supply Chain Advantage. Delivered. Client Case Study MEBC Supprts the Federal Aviatin Administratin Manage Prject Risk during Majr ERP Implementatin thrugh Independent Verificatin and Validatin (IV&V)

More information

Process Improvement Center of Excellence Service Proposal Recommendation. Operational Oversight Committee Report Submission

Process Improvement Center of Excellence Service Proposal Recommendation. Operational Oversight Committee Report Submission Prcess Imprvement Center f Excellence Service Prpsal Recmmendatin Operatinal Oversight Cmmittee Reprt Submissin INTRODUCTION This Prpsal prvides initial infrmatin regarding a pssible additin t a service.

More information

EJttilb Health. The University of Texas Medical Branch Audit Services. Audit Report. Epic In-Basket Management Audit. Engagement Number 2015-008

EJttilb Health. The University of Texas Medical Branch Audit Services. Audit Report. Epic In-Basket Management Audit. Engagement Number 2015-008 ',. -... : t'f" ' EJttilb Health The University f Texas Medical Branch Audit Reprt Audit Engagement Number 2015-008 July 2015 nie University f Texas Medical Branch 301 University Bulevard, Suite 4.100

More information

Google Adwords Pay Per Click Checklist

Google Adwords Pay Per Click Checklist Ggle Adwrds Pay Per Click Checklist This checklist summarizes all the different things that need t be setup t prperly ptimize Ggle Adwrds t get the best results. This includes items that are required fr

More information

INTERNATIONAL STANDARD ON AUDITING 265 COMMUNICATING DEFICIENCIES IN INTERNAL CONTROL TO THOSE CHARGED WITH GOVERNANCE AND MANAGEMENT CONTENTS

INTERNATIONAL STANDARD ON AUDITING 265 COMMUNICATING DEFICIENCIES IN INTERNAL CONTROL TO THOSE CHARGED WITH GOVERNANCE AND MANAGEMENT CONTENTS INTERNATIONAL STANDARD ON AUDITING 265 COMMUNICATING DEFICIENCIES IN INTERNAL CONTROL TO THOSE CHARGED WITH GOVERNANCE AND MANAGEMENT (Effective fr audits f financial statements fr perids beginning n r

More information

Mobile Telecom Expense Management

Mobile Telecom Expense Management Mbile Telecm Expense Management Quick Start Mbile Telecm Expense Management Intrductin The BT Mbile Telecm Expense Management Quick Start Service is part BT Managed Mbility Expenses* BT s suite f telecm

More information

ITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days

ITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days ITIL Service Offerings & Agreement (SOA) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management

More information

IN-HOUSE OR OUTSOURCED BILLING

IN-HOUSE OR OUTSOURCED BILLING IN-HOUSE OR OUTSOURCED BILLING Medical billing is ne f the mst cmplicated aspects f running a medical practice. With thusands f pssible cdes fr diagnses and prcedures, and multiple payers, the ability

More information

The actions discussed below in this Appendix assume that the firm has already taken three foundation steps:

The actions discussed below in this Appendix assume that the firm has already taken three foundation steps: MAKING YOUR MARK 6.1 Gd Practice This sectin presents an example f gd practice fr firms executing plans t enter the resurces sectr supply chain fr the first time, r fr thse firms already in the supply

More information

March 1, 2012. VIA E-mail to fcs-scf@fin.gc.ca

March 1, 2012. VIA E-mail to fcs-scf@fin.gc.ca March 1, 2012 VIA E-mail t fcs-scf@fin.gc.ca Ms. Leah Andersn Directr, Financial Sectr Divisin Department f Finance L Esplanade Laurier 20 th Flr, East Twer 140 O Cnnr Street Ottawa, ON K1A 0G5 Dear Ms.

More information

Request for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply

Request for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply Sectin 1 General Infrmatin RFR Number: (Reference BPO Number) Functinal Area (Enter One Only) F50B3400026 7 Infrmatin System Security Labr Categry A single supprt resurce may be engaged fr a perid nt t

More information

TESTING TIMES: HOLISTIC ENVIRONMENT MANAGEMENT IN AN AGILE WORLD

TESTING TIMES: HOLISTIC ENVIRONMENT MANAGEMENT IN AN AGILE WORLD www.wipr.cm TESTING TIMES: HOLISTIC ENVIRONMENT MANAGEMENT IN AN AGILE WORLD Peri Narasimha, Slutin Architect Table f Cntents 03... Abstract 03... Mapping the Strategy 04... Service Integratin Creating

More information

Career opportunity [Agile Coach]

Career opportunity [Agile Coach] Career pprtunity [Agile Cach] Page 1 Page 2 1 Abut Wlters Kluwer Financial Services Whether cmplying with regulatry requirements r managing financial transactins, addressing a single key risk, r wrking

More information

ENTERPRISE RISK MANAGEMENT ENTERPRISE RISK MANAGEMENT POLICY

ENTERPRISE RISK MANAGEMENT ENTERPRISE RISK MANAGEMENT POLICY ENTERPRISE RISK MANAGEMENT POLICY Plicy N. 10014 Review Date Octber 1, 2014 Effective Date March 1, 2014 Crss- Respnsibility Vice President, Reference Administratin Apprver Executive Cuncil 1. 1. Plicy

More information

NC3A SOA Techwatch Day Call for Presentations

NC3A SOA Techwatch Day Call for Presentations NC3A SOA Techwatch Day Call fr Presentatins 1 February 2012 Hsted at NATO C3 Agency, The Hague, The Netherlands By NC3A Chief Technlgy Office (CTO) David Burtn Chief Technlgy fficer Versin 1, 1 December

More information

SEC FLASH REPORT. June 28, 2011

SEC FLASH REPORT. June 28, 2011 SEC FLASH REPORT The Securities and Exchange Cmmissin Issues Prpsal t Strengthen Audits and Reprting f Brker-Dealers t Prtect Custmer Assets and Requests Cmments June 28, 2011 On June 15, 2011, the U.S.

More information

Data Abstraction Best Practices with Cisco Data Virtualization

Data Abstraction Best Practices with Cisco Data Virtualization White Paper Data Abstractin Best Practices with Cisc Data Virtualizatin Executive Summary Enterprises are seeking ways t imprve their verall prfitability, cut csts, and reduce risk by prviding better access

More information

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative

More information

How to Reduce Project Lead Times Through Improved Scheduling

How to Reduce Project Lead Times Through Improved Scheduling Hw t Reduce Prject Lead Times Thrugh Imprved Scheduling PROBABILISTIC SCHEDULING & BUFFER MANAGEMENT Cnventinal Prject Scheduling ften results in plans that cannt be executed and t many surprises. In many

More information

2008 BA Insurance Systems Pty Ltd

2008 BA Insurance Systems Pty Ltd 2008 BA Insurance Systems Pty Ltd BAIS have been delivering insurance systems since 1993. Over the last 15 years, technlgy has mved at breakneck speed. BAIS has flurished in this here tday, gne tmrrw sftware

More information

Health and Safety Training and Supervision

Health and Safety Training and Supervision Intrductin: Health and Safety Training and Supervisin University f Nttingham is cmmitted t maintaining and develping standards f excellence in all aspects f its business. T that end, the University aspires

More information

Getting Started Guide

Getting Started Guide AnswerDash Resurces http://answerdash.cm Cntextual help fr sales and supprt Getting Started Guide AnswerDash is cmmitted t helping yu achieve yur larger business gals. The utlined pre-launch cnsideratins

More information

Business Intelligence represents a fundamental shift in the purpose, objective and use of information

Business Intelligence represents a fundamental shift in the purpose, objective and use of information Overview f BI and rle f DW in BI Business Intelligence & Why is it ppular? Business Intelligence Steps Business Intelligence Cycle Example Scenaris State f Business Intelligence Business Intelligence Tls

More information

QAD Operations BI Metrics Demonstration Guide. May 2015 BI 3.11

QAD Operations BI Metrics Demonstration Guide. May 2015 BI 3.11 QAD Operatins BI Metrics Demnstratin Guide May 2015 BI 3.11 Overview This demnstratin fcuses n ne aspect f QAD Operatins Business Intelligence Metrics and shws hw this functinality supprts the visin f

More information

Seattle Police Department

Seattle Police Department Seattle Plice Department Prpsed develpment f a Business Intelligence System December 2013 Versin: FINAL Executive Summary Executive Summary 1. Intrductin The United States and the City f Seattle have entered

More information

ISO Management Systems. Guidance on understanding the benefits of an ISO Management System

ISO Management Systems. Guidance on understanding the benefits of an ISO Management System ISO Management Systems Guidance n understanding the benefits f an ISO Management System Welcme & Intrductins 4031 University Drive, 206, Fairfax, VA 22030 3 Grant Square, 243, Hinsdale, IL 60521 www.radiancmpliance.cm

More information

Re- Defining Physician Credentialing Software A New Approach

Re- Defining Physician Credentialing Software A New Approach Sftware A New Apprach The upcming reimbursement shift frm fee fr service t fee fr quality has generated an increased fcus n ppulatin health management. In rder t ensure a sufficient clinical delivery base,

More information

SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM

SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM Audit Manual Sectin J SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM Ref. Plicy and Practice Requirements IIA Standards and Other references J 1 Plicy: The Head f Internal Audit shall develp and maintain

More information

Delivering Business Value Through IT Cost Transparency Using IT CMF

Delivering Business Value Through IT Cost Transparency Using IT CMF Office f the CIO Delivering Business Value Thrugh IT Cst Transparency Using IT CMF Sharad Jshi Vice President, IT Business Management March 24 th, 2015 Abut the Depsitry Trust and Clearing Crpratin (DTCC)

More information

Information Technology Services. University of Maine System. Version 0.07. December 20, 2012

Information Technology Services. University of Maine System. Version 0.07. December 20, 2012 IT PROJECT MANAGEMENT OFFICE (PMO) CHARTER Infrmatin Technlgy Services University f Maine System Versin 0.07 December 20, 2012 Prepared by: Rbin Sherman Authrized by: [1] Table f Cntents EXECUTIVE SUMMARY...

More information

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012 Research Reprt Abstract: The Emerging Intersectin Between Big Data and Security Analytics By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm Nvember 2012 2012 by The Enterprise Strategy Grup, Inc.

More information

HEALTH INFORMATION EXCHANGE GRANTS CRITERIA

HEALTH INFORMATION EXCHANGE GRANTS CRITERIA 1 HEALTH INFORMATION EXCHANGE GRANTS CRITERIA INTRODUCTION On August, 20 th, the federal Office f the Natinal Crdinatr fr Health Infrmatin Technlgy (ONC) released an pprtunity fr states t apply fr between

More information

FINANCIAL SERVICES FLASH REPORT

FINANCIAL SERVICES FLASH REPORT FINANCIAL SERVICES FLASH REPORT Interagency Guidance n Hme Equity Lines f Credit Nearing Their End-f-Draw Perids August 12, 2014 On July 1, 2014, the federal regulatry agencies fr financial institutins

More information

White Paper. Calculating ROI for GPS Tracking. Jack Duncan ERP Integration. 2912 NW 156th Street Edmond, OK 73013 405.749.1105

White Paper. Calculating ROI for GPS Tracking. Jack Duncan ERP Integration. 2912 NW 156th Street Edmond, OK 73013 405.749.1105 White Paper Calculating ROI fr GPS Tracking Jack Duncan ERP Integratin 2912 NW 156th Street Edmnd, OK 73013 405.749.1105 Hw can we plt the prjected ROI fr a GPS System? Successful implementatin f a GPS

More information

TOWARDS OF AN INFORMATION SERVICE TO EDUCATIONAL LEADERSHIPS: BUSINESS INTELLIGENCE AS ANALYTICAL ENGINE OF SERVICE

TOWARDS OF AN INFORMATION SERVICE TO EDUCATIONAL LEADERSHIPS: BUSINESS INTELLIGENCE AS ANALYTICAL ENGINE OF SERVICE TOWARDS OF AN INFORMATION SERVICE TO EDUCATIONAL LEADERSHIPS: BUSINESS INTELLIGENCE AS ANALYTICAL ENGINE OF SERVICE A N D R E I A F E R R E I R A, A N T Ó N I O C A S T R O, D E L F I N A S Á S O A R E

More information

Gravesham Borough Council

Gravesham Borough Council Classificatin: Part 1 Public Key Decisin: Please specify - N Gravesham Brugh Cuncil Reprt t: Perfrmance and Administratin Cmmittee Date: 12 Nvember 2015 Reprting fficer: Subject: Crprate Perfrmance Manager

More information

Oakland Unified School District Impact Assessment Performance Management in Action

Oakland Unified School District Impact Assessment Performance Management in Action Oakland Unified Schl District Impact Assessment Perfrmance Management in Actin The perfrmance management system that has been built in this district prvides the systems that supprt ur cmmitment t scial

More information

Data Warehouse Scope Recommendations

Data Warehouse Scope Recommendations Rensselaer Data Warehuse Prject http://www.rpi.edu/datawarehuse Financial Analysis Scpe and Data Audits This dcument describes the scpe f the Financial Analysis data mart scheduled fr delivery in July

More information

CDC UNIFIED PROCESS PRACTICES GUIDE

CDC UNIFIED PROCESS PRACTICES GUIDE Dcument Purpse The purpse f this dcument is t prvide guidance n the practice f Business Case and t describe the practice verview, requirements, best practices, activities, and key terms related t these

More information

CTF-ENDORSED NF CLINICS: PRINCIPLES OF OPERATION

CTF-ENDORSED NF CLINICS: PRINCIPLES OF OPERATION Pilt Guidelines 2006 CTF-ENDORSED NF CLINICS: PRINCIPLES OF OPERATION Backgrund Children s Tumr Fundatin supprts research directed tward finding treatments fr neurfibrmatsis (NF) as well as effrts fcused

More information

Sample Role Description Immunization Information System (IIS) Testing Analyst

Sample Role Description Immunization Information System (IIS) Testing Analyst Sample Rle Descriptin Immunizatin Infrmatin System (IIS) Testing Analyst Nte: This rle descriptin is meant t ffer sample language and a cmprehensive list f ptential desired respnsibilities with crrespnding

More information

Project Startup Report Presented to the IT Committee June 26, 2012

Project Startup Report Presented to the IT Committee June 26, 2012 Prject Name: SOS File 2.0 Agency: Secretary f State Business Unit/Prgram Area: Secretary f State Prject Spnsr: Al Jaeger Prject Manager: Beverly Maitland Prject Startup Reprt Presented t the IT Cmmittee

More information

Conversations of Performance Management

Conversations of Performance Management Cnversatins f Perfrmance Management Perfrmance Management at Ohi State The Secnd Cnversatin ~ Develpment 2011 The Ohi State University Office f Human Resurces Cntents Intrductin Welcme t Develping Emplyees...

More information

Succession Planning & Leadership Development: Your Utility s Bridge to the Future

Succession Planning & Leadership Development: Your Utility s Bridge to the Future Successin Planning & Leadership Develpment: Yur Utility s Bridge t the Future Richard L. Gerstberger, P.E. TAP Resurce Develpment Grup, Inc. 4625 West 32 nd Ave Denver, CO 80212 ABSTRACT A few years ag,

More information

Atom Insight Business Solution Bundles www.atominsight.com

Atom Insight Business Solution Bundles www.atominsight.com Atm Insight Business Slutin Bundles V1.1 Feb 2011 CONTENTS Figures... 2 Abstract... 3 Capability stages... 4 Capability levels... 6 Imprving capabilities walking befre yu run... 7 Shrt term targeted slutins...

More information

Build the cloud OpenStack Installation & Configuration Integration with existing tools and processes Cloud Migration

Build the cloud OpenStack Installation & Configuration Integration with existing tools and processes Cloud Migration Slutin Brief OpenStack Services OVERVIEW OnX understands clud adptin challenges f glbal enterprise cmpanies and helps Enterprises adpt OpenStack slutins thrugh targeted services. We ffer vertical industry

More information

Service Management - Framework 2013

Service Management - Framework 2013 Service - Framewrk 2013 Getting Started Right with Service System Netwrk Firewall Sftware Service App With the right framewrk, enterprises f almst any size small t large can implement effective functinal

More information

Aim The aim of a communication plan states the overall goal of the communication effort.

Aim The aim of a communication plan states the overall goal of the communication effort. Develping a Cmmunicatin Plan- Aim Aim The aim f a cmmunicatin plan states the verall gal f the cmmunicatin effrt. Determining the Aim Ask yurself r yur team what the verall gal f the cmmunicatin plan is.

More information

Risk Management Policy AGL Energy Limited

Risk Management Policy AGL Energy Limited Risk Management Plicy AGL Energy Limited AUGUST 2014 Table f Cntents 1. Abut this Dcument... 2 2. Plicy Statement... 2 3. Purpse... 2 4. AGL Risk Cntext... 3 5. Scpe... 3 6. Objectives... 3 7. Accuntabilities...

More information

How To Measure Call Quality On Your Service Desk

How To Measure Call Quality On Your Service Desk Hw T Measure Call Quality On Yur Service Desk - 1 - Declaratin We believe the infrmatin in this dcument t be accurate, relevant and truthful based n ur experience and the infrmatin prvided t us t date.

More information

WEB APPLICATION SECURITY TESTING

WEB APPLICATION SECURITY TESTING WEB APPLICATION SECURITY TESTING Cpyright 2012 ps_testware 1/7 Intrductin Nwadays every rganizatin faces the threat f attacks n web applicatins. Research shws that mre than half f all data breaches are

More information

Security Services. Service Description Version 1.00. Effective Date: 07/01/2012. Purpose. Overview

Security Services. Service Description Version 1.00. Effective Date: 07/01/2012. Purpose. Overview Security Services Service Descriptin Versin 1.00 Effective Date: 07/01/2012 Purpse This Enterprise Service Descriptin is applicable t Security Services ffered by the MN.IT Services and described in the

More information

Corporate Standards for data quality and the collation of data for external presentation

Corporate Standards for data quality and the collation of data for external presentation The University f Kent Crprate Standards fr data quality and the cllatin f data fr external presentatin This paper intrduces a set f standards with the aim f safeguarding the University s psitin in published

More information

ITIL Release Control & Validation (RCV) Certification Program - 5 Days

ITIL Release Control & Validation (RCV) Certification Program - 5 Days ITIL Release Cntrl & Validatin (RCV) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management

More information

HIPAA 5010 Implementation FAQs for Health Care Professionals

HIPAA 5010 Implementation FAQs for Health Care Professionals HIPAA 5010 Implementatin FAQs fr Health Care Prfessinals Updated September 27, 2012 Key Messages In January 2009, the Department f Health and Human Services published the final rule cntaining the requirements

More information

Delaware Performance Appraisal System

Delaware Performance Appraisal System Delaware Perfrmance Appraisal System Building greater skills and knwledge fr educatrs DPAS-II Guide fr Administratrs (District Administratrs) Supervisr Rubric fr Evaluating District Administratrs Updated

More information

The Importance of Market Research

The Importance of Market Research The Imprtance f Market Research 1. What is market research? Successful businesses have extensive knwledge f their custmers and their cmpetitrs. Market research is the prcess f gathering infrmatin which

More information

Phi Kappa Sigma International Fraternity Insurance Billing Methodology

Phi Kappa Sigma International Fraternity Insurance Billing Methodology Phi Kappa Sigma Internatinal Fraternity Insurance Billing Methdlgy The Phi Kappa Sigma Internatinal Fraternity Executive Bard implres each chapter t thrughly review the attached methdlgy and plan nw t

More information

GUIDELINE INFORMATION MANAGEMENT (IM) PROGRAM PLAN

GUIDELINE INFORMATION MANAGEMENT (IM) PROGRAM PLAN Gvernment f Newfundland and Labradr Office f the Chief Infrmatin Officer Infrmatin Management Branch GUIDELINE INFORMATION MANAGEMENT (IM) PROGRAM PLAN Guideline (Definitin): OCIO Guidelines derive frm

More information

Business Plan 2014-15

Business Plan 2014-15 Cmmissin fr Lcal Administratin in England Business Plan 2014-15 All Business Plan activity is linked t ur fur Strategic Objectives LGO Business Plan 2014-2015 v web 3 Page 1 descriptin 1. Prvide a cmplaints

More information

Online Learning Portal best practices guide

Online Learning Portal best practices guide Online Learning Prtal Best Practices Guide best practices guide This dcument prvides Micrsft Sftware Assurance Benefit Administratrs with best practices fr implementing e-learning thrugh the Micrsft Online

More information

Getting Started Guide

Getting Started Guide Getting Started Guide AnswerDash is cmmitted t helping yu achieve yur larger business gals. The utlined pre-launch cnsideratins are key t setting up yur implementatin s yu can make pwerful imprvements

More information

The Ohio Board of Regents Credit When It s Due process identifies students who

The Ohio Board of Regents Credit When It s Due process identifies students who Credit When It s Due/ Reverse Transfer FAQ fr students Ohi is participating in a natinal grant initiative, Credit When It s Due, designed t implement reverse-transfer, which is a prcess t award assciate

More information

UC4 AUTOMATED VIRTUALIZATION Intelligent Service Automation for Physical and Virtual Environments

UC4 AUTOMATED VIRTUALIZATION Intelligent Service Automation for Physical and Virtual Environments Fr mre infrmatin abut UC4 prducts please visit www.uc4.cm. UC4 AUTOMATED VIRTUALIZATION Intelligent Service Autmatin fr Physical and Virtual Envirnments Intrductin This whitepaper describes hw the UC4

More information

Dec. 2012. Transportation Management System. An Alternative Traffic Solution for the Logistics Professionals

Dec. 2012. Transportation Management System. An Alternative Traffic Solution for the Logistics Professionals Dec. 2012 Transprtatin Management System An Alternative Traffic Slutin fr the Lgistics Prfessinals What is a TMS-Lite system? What are the features and capabilities f a TMS-Lite system? Why chse a TMS-Lite

More information

Predictive Analytics

Predictive Analytics Predictive Analytics Tm Millnig Chief Executive Officer, Prfility Inc. Rma, 23 settembre 2015 Predictive Analytics The Glbal Challenge Prfility Leverage s interrai Assessments Patient Specifics Predictive

More information

ITIL V3 Planning, Protection and Optimization (PPO) Certification Program - 5 Days

ITIL V3 Planning, Protection and Optimization (PPO) Certification Program - 5 Days ITIL V3 Planning, Prtectin and Optimizatin (PPO) Certificatin Prgram - 5 Days Prgram Overview The ITIL Intermediate Qualificatin: Planning, Prtectin and Optimizatin (PPO) Certificate is a free-standing

More information

Equal Pay Audit 2014 Summary

Equal Pay Audit 2014 Summary Equal Pay Audit 2014 Summary Abut the dcument The fllwing summary is an abridged versin f Ofcm s equal pay audit 2014. In the full versin f the reprt we set ut ur key findings, cmment n any issues arising

More information

ELECTRICITY FRC IN WA KEY MESSAGES

ELECTRICITY FRC IN WA KEY MESSAGES ELECTRICITY FRC IN WA KEY MESSAGES REMC has analysed the likely benefits, csts, and issues assciated with implementing electricity full retail cntestability ( FRC ) in WA. This analysis is intended t assist

More information

White Paper on Business Process Outsourcing in Automotive Industry

White Paper on Business Process Outsourcing in Automotive Industry White Paper n Business Prcess Outsurcing in Autmtive Industry Intrductin As autmtive industry is stepping int a market landscape which is favrable t it, there is untapped market ptential which is critically

More information

A Walk on the Human Performance Side Part I

A Walk on the Human Performance Side Part I A Walk n the Human Perfrmance Side Part I Perfrmance Architects have a license t snp. We are in the business f supprting ur client rganizatins in their quest fr results that meet r exceed gals. We accmplish

More information

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013 Versin: Mdified By: Date: Apprved By: Date: 1.0 Michael Hawkins Octber 29, 2013 Dan Bwden Nvember 2013 Rule 4-004J Payment Card Industry (PCI) Patch Management (prpsed) 01.1 Purpse The purpse f the Patch

More information

QATrax Test Environment Management. Mission Statement

QATrax Test Environment Management. Mission Statement QATrax Test Envirnment Management Missin Statement What We D With increased glbalizatin, accelerated prduct delivery requirements, and increased testing demands, TraxStar has develped an innvative ffering

More information

FY 2014 Senior Level (SL) and Scientific or Professional (ST) Performance Appraisal System Opening Guidance

FY 2014 Senior Level (SL) and Scientific or Professional (ST) Performance Appraisal System Opening Guidance Office f Executive Resurces Office f the Chief Human Capital Officer U.S. Department f Energy FY 2014 Senir Level (SL) and Scientific r Prfessinal (ST) Perfrmance Appraisal System Opening Guidance Table

More information

CARRIER COORDINATION TEAM. 2015 Plan for Operations Committee

CARRIER COORDINATION TEAM. 2015 Plan for Operations Committee CARRIER COORDINATION TEAM 2015 Plan fr Operatins Cmmittee Overview The CCT supprts the technical and transactinal interfaces fr ur carrier business partners In 2015, we plan t transitin respnsibilities

More information

JOB DESCRIPTION. Job Title: Business Intelligence Developer. Job Holder: Date: April 2016

JOB DESCRIPTION. Job Title: Business Intelligence Developer. Job Holder: Date: April 2016 JOB DESCRIPTION Jb Title: Business Intelligence Develper Jb Hlder: Date: April 2016 Business Intelligence Develper Versin 001 March 2016 Overview f rle Sciety and Grup rle: This rle is fr a Business Intelligence

More information

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future The Imprtance Advanced Data Cllectin System Maintenance Cntents

More information

Mobile Workforce. Improving Productivity, Improving Profitability

Mobile Workforce. Improving Productivity, Improving Profitability Mbile Wrkfrce Imprving Prductivity, Imprving Prfitability White Paper The Business Challenge Between increasing peratinal cst, staff turnver, budget cnstraints and pressure t deliver prducts and services

More information

Vulnerability Management:

Vulnerability Management: Vulnerability Management: Creating a Prcess fr Results Kyle Snavely Veris Grup, LLC Summary Organizatins increasingly rely n vulnerability scanning t identify risks and fllw up with remediatin f thse risks.

More information

POLICY 1390 Information Technology Continuity of Business Planning Issued: June 4, 2009 Revised: June 12, 2014

POLICY 1390 Information Technology Continuity of Business Planning Issued: June 4, 2009 Revised: June 12, 2014 State f Michigan POLICY 1390 Infrmatin Technlgy Cntinuity f Business Planning Issued: June 4, 2009 Revised: June 12, 2014 SUBJECT: APPLICATION: PURPOSE: CONTACT AGENCY: Plicy fr Infrmatin Technlgy (IT)

More information

Basics of Supply Chain Management

Basics of Supply Chain Management The Champlain Valley APICS Chapter is a premier prfessinal assciatin fr supply chain and peratins management and wrking tgether with the APICS rganizatin the leading prvider f research, educatin and certificatin

More information

IT Help Desk Service Level Expectations Revised: 01/09/2012

IT Help Desk Service Level Expectations Revised: 01/09/2012 IT Help Desk Service Level Expectatins Revised: 01/09/2012 Overview The IT Help Desk team cnsists f six (6) full time emplyees and fifteen (15) part time student emplyees. This team prvides supprt fr 25,000+

More information

Standardization or Harmonization? You need Both

Standardization or Harmonization? You need Both Standardizatin r? Yu need Bth Albrecht Richen and Ansgar Steinhrst Recently the CFO f a majr cnsumer electrnics cmpany stated, We dn t need standardizatin f ur wrldwide prcesses, we need harmnizatin. Is

More information

ready. aiim. learn. 2-day BPM Specialist Training Class - Learn global best practices for improving business processes

ready. aiim. learn. 2-day BPM Specialist Training Class - Learn global best practices for improving business processes 2-day BPM Specialist Training Class - Learn glbal best practices fr imprving business prcesses Intrductin The Business Prcess Management (BPM) Certificate Prgram is designed frm glbal best practices amng

More information

Project Management Fact Sheet:

Project Management Fact Sheet: Prject Fact Sheet: Managing Small Prjects Versin: 1.2, Nvember 2008 DISCLAIMER This material has been prepared fr use by Tasmanian Gvernment agencies and Instrumentalities. It fllws that this material

More information

POLISH STANDARDS ON HEALTH AND SAFETY AS A TOOL FOR IMPLEMENTING REQUIREMENTS OF THE EUROPEAN DIRECTIVES INTO THE PRACTICE OF ENTERPRISES

POLISH STANDARDS ON HEALTH AND SAFETY AS A TOOL FOR IMPLEMENTING REQUIREMENTS OF THE EUROPEAN DIRECTIVES INTO THE PRACTICE OF ENTERPRISES POLISH STANDARDS ON HEALTH AND SAFETY AS A TOOL FOR IMPLEMENTING REQUIREMENTS OF THE EUROPEAN DIRECTIVES INTO THE PRACTICE OF ENTERPRISES M. PĘCIŁŁO Central Institute fr Labur Prtectin ul. Czerniakwska

More information