Supported Equipment Manual. for the 7400 and 9500 Computers Manufactured by Hand Held Products

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1 Supported Equipment Manual for the 7400 and 9500 Computers Manufactured by Hand Held Products

2 Copyright by Connect, Inc. All rights reserved. This document may not be reproduced in full or in part, in any form, without prior written permission of Connect Inc., 1701 Quincy Avenue, Suites 5 & 6, Naperville, IL Connect, Inc. makes no representation or warranties with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Further, Connect, Inc. reserves the right to revise this publication and to make changes to it from time to time without obligation to notify any person or organization of such revision or changes. Trademarks PowerNet OpenAir, OpenAir Linux, OpenAir Windows, OpenAir 400, PowerNet TwinClient, and PowerNet AirLinc are trademarks of Connect, Inc. Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged. Production This manual was written, edited, and produced by: Connect, Inc Quincy Avenue, Suites 5 & 6 Naperville, IL Printed in the U.S.A. Please let us know about any errors in this document at:

3 Chapter 1 Introduction Descriptions Pictures Setup Requirements Accessories Bios Release Notes Chapter 2 Terminal Setup Downloading from the WEB Running Setup from a Download File Installation Running the Manager Quick Start Configuring the Manager Configuring the Terminal for Download Power, Radio, and Signal Icons Standard Setup Setup Using Twin Client Manager Terminal Setup Using Twin Client Menus Authorizing PowerNet Software Management Airloader Auto-Configuration Mobile Device Manager (MDM) Features Sending Configuration Files to the 7400/9500 Terminal Sending Program Files to the 7400/9500 Terminal Chapter 3 Keypad Configuration Dolphin key Terminal Keypad Figures Keypad Table Dolphin key Terminal Keypad Figures Keypad Table Dolphin key Terminal Keypad Figures Keypad Table Supported Equipment Manual January, 2006 iii

4 Dolphin key Terminal Keypad Figures Keypad Table Dolphin key Terminal Keypad Figures Keypad Table Dolphin key Terminal Keypad Figures Keypad Table Chapter 4 Error Message Resolution Guide iv Supported Equipment Manual January, 2006

5 Chapter 1 Introduction Descriptions 7400 The Dolphin 7400 s case houses a 206MHz RISC processor and Windows CE TM operating system that is programmable with standard programming tools, like Microsoft Windows CE TM embedded Visual Tools, which includes embedded Visual C/C++ and embedded Visual Basic. The Dolphin 7400 computer is known for its ergonomic shape, lightweight, and singlehanded data collection features. It is designed to withstand repeated five-foot drops onto concrete, and resists extreme temperatures, humidity levels, and dust conditions The Dolphin 9500 mobile computer is equipped with all the features needed for mobile applications, including the Intel X-Scale processor and the Pocket PC, Windows Mobile, or Windows Mobile 2 nd Edition operating system platform, lithium-ion battery technology, and WLAN, WWAN and/or WPAN support. This wireless mobile computer has a lightweight and ergonomic design, a large ¼ VGA display, and multiple keyboard options. The Dolphin 9500 is constructed to withstand harsh environments and rough treatment. For more information, visit Supported Equipment Manual January,

6 Introduction Pictures Supported Equipment Manual January, 2006

7 Setup Requirements Setup Requirements Accessories Installation of PowerNet Twin Client requires, at a minimum, the following: A Pentium-class processor 32 MB of RAM 10 MB of free hard disk space available for the 7400: Microsoft Windows Pocket PC or Windows CE for the 9500: Microsoft Windows Pocket PC or Windows Mobile The following accessories are available to use with the Dolphin terminals: Dolphin HomeBase TM: Dolphin terminal charging and communication station, includes power adapter Dolphin Quad Battery Charger: Charges four batteries in under three hours and conditions in under eight hours Dolphin HomeBase TM Power Adapter: Replacement power adapter for Dolphin HomeBase TM Use only power adapters approved for use with Hand Held Products. Failure to do so may result in improper operation or damage to the unit. NiMH Battery Pack: Nickel Metal Hydride (NiMH) 2700mAh rechargeable battery for the Dolphin RS-232 Serial Cable: Allows the Dolphin to connect to other computer systems for file transfer or to connect the Dolphin terminal using the terminal s serial RS-232 interface Bios Version of BIOS The version of BIOS on a 7400 terminal is 3.0. There is no BIOS on a 9500 terminal. Finding the Version of BIOS The version of BIOS will appear on a 7400 terminal screen when the terminal is rebooted. For rebooting instructions, see Cold Booting the Terminal in the Configuring the Terminal for Download section. Supported Equipment Manual January,

8 Introduction Release Notes 10/26/ 2004 The following describes how to disable the native scanner support built into TwinClient for the Hand Held Products CE terminals. The most common use of this would be to allow you to use the Hand Held Products "Scan Wedge" instead of the scanner support built into TwinClient. Note: Using this method will cause the following scan features not to work in TwinClient: Scanner Send Key Scanner Decoder Control Scan Data Editing Scan Data Mapping Scanner Striping Scanner Length Check Scanner Truncation Scan Spanning Scan Ahead Scanner Binary 128 option The reason this happens is that data from the Scan Wedge is "inserted" into the keyboard buffer. To TwinClient this "scanned" data looks like keyed data and it will not execute any of the scan features. The attached DLL at is a special version of the Scan DLL for the Hand Held Products terminals that does not open or use the Scan API in any way. If you "replace" this DLL, with the one that is shipped, it will all ow you to modify any version of TwinClient for Hand Held Products CE devices. To do this you will need to remove the standard scan DLL from the terminal and modify TwinClient to use this modified DLL instead. 1. If the terminal is already loaded, please remove the file on the terminal titled: "H740Scan.dll". You can use the "explore" option of Active Sync to do this. Please check and delete all occurrences of this file on the terminal. Normally there will be two; one in RAM and one in flash. 2. On the Twin Client Manager PC, find and edit the file named rffiles.txt. You will normally find this file in: C:\PowerNet\TwinClient\Terminal\rfilese.txt Using a text editor, search this file for; H740Scan.dll and comment out the line by putting a # in front of it and adding the GenericScan.dll right below it. # H740Scan.dll GenericScan.dll 1-4 Supported Equipment Manual January, 2006

9 Release Notes 3. Do a program load and test by hitting the Scan Trigger. If you did this right, the scan trigger WILL NOT turn on the scan beam Release solves a problem on 95xx's where the default printer may not be COM1. The printer on the 95xx's has been changed from Default to Com1. Supported Equipment Manual January,

10 Introduction This page is intentionally blank. 1-6 Supported Equipment Manual January, 2006

11 Chapter 2 Terminal Setup Downloading from the WEB The PowerNet Twin Client software package can be downloaded from the Connect web site at Click on Partner Services and then click on Software Downloads. Select the file named PowerNet Twin Client for Hand Held Products. Running Setup from a Download File The downloaded file is a compressed archive. After extraction using a utility such as WinZip or PKWARE, folders are created on the hard disk as shown in the following figure. Click on the Disk1 folder to view the files as shown in the following figure. Click on the Setup application and proceed to the following section entitled Installation for further instructions. Supported Equipment Manual January,

12 Terminal Setup Installation The InstallShield wizard runs and presents the following screen. Click on Next to begin the installation process. To change the default Destination Location, click on Browse and select a location. Then click on Next. 2-2 Supported Equipment Manual January, 2006

13 Terminal Setup The default folder is PowerNet. This default may be changed either by selecting an existing program group or by typing in a new name at the prompt. Then click on Next. Wh en the installation is complete, reboot the system to initialize the Twin Client software. a. To reboot the system immediately, click on Finish. b. To reboot later, click on the option to restart the computer later, and click on Finish. Supported Equipment Manual January,

14 Terminal Setup Running the Manager The PowerNet Twin Client Manager is the utility that manages the terminal software and configurations. Select Start, Programs, PowerNet, and Twin Client Manager. The PowerNet Twin Client Manager screen appears as shown in the following figure. This is the administrator's main screen, and all functions are accessed from its menu bar, toolbar, and tabs. Menu Bar The menu bar provides access to the functions used to configure the terminals and manage their software. Toolbar Found under the menu bar, the toolbar provides shortcuts to major features. The toolbar can be turned on or off by changing the Toolbar parameter found on the View menu. The shortcuts available from the toolbar are as follows: Create a new terminal configuration. Open an existing terminal configuration. Save the current terminal configuration. Download the configuration to the terminal. Download software to the terminal. Configure terminals automatically over the wireless network. View the PowerNet Twin Client Manager version. The PowerNet Twin Client Manager is now successfully installed and ready for use. The next section provides detailed instructions for quickly configuring the terminal and starting a Telnet session. 2-4 Supported Equipment Manual January, 2006

15 Terminal Setup Quick Start This section describes how to prepare the Twin Client Manager and the Hand Held Products terminal for a Telnet session with the host. Following an initial serial download, the terminal software and configuration are managed automatically over the wireless network. Note: Hand Held Products terminals are normally delivered with Hand Held Products files pre-installed. However, if the terminal does not have those files installed, refer to instructions at the end of the Software Management section before proceeding. Configuring the Manager The first step is to configure the Twin Client Manager to meet site-specific requirements, and then prepare it for the automatic management of the terminal software and IP addresses. This simple procedure will require only a few minutes to complete. Setting the Emulation Click on Start, Programs, PowerNet, and Twin Client Manager. Select the Settings menu as shown below. Click on Emulation, select the desired emulation, and click on OK. Supported Equipment Manual January,

16 Terminal Setup Setting the Servers The Servers are the Telnet host systems the terminals will access. To set these addresses from the Settings menu, click on Servers and then click on Add. Enter the name of each server, its IP address and IP port (normally 23 for Telnet servers), and emulation type. Then click on OK. Repeat this step for each Telnet server the terminals are required to access. If an error is made in the name, IP address, IP port number, or terminal emulation type, click on the line that is in error and then click on the Edit button to make the corrections. Use the Load button if you want to load an.svr file. Use the Save As button if you want to save your file as an.svr file. Setting Terminal Operations Select Terminal Operation from under Settings in Twin Client Manager. 2-6 Supported Equipment Manual January, 2006

17 Terminal Setup The option of Run Airloader on terminal can be selected. The Windows CE options of Run application at startup and Hide task bar can be selected. Also, there is a CE option Use GUI menus and screens that makes the terminal program act more "Windows-like". The Code page setting determines the Windows font code page that will be used on the terminal. The default is zero, which means th at the terminal will use the standard Unicode code page. This option is necessary to turn on character sets for foreign languages. For more information on code pages, see the document entitled Code Pages at Enable aggressive linear decoding and Linear search range have to do with optimizing how the imager reads barcodes. Check the box in front of the linear decoding option to enable it and use the search range scroll box to make a selection from 1 to 6. Enabling centering beam during imaging means that when the imager is on, a darker red "line" appears in the middle of the scanning area to help in positioning the barcode. Check the box in front of this option to enable it. The Timeout for laser aiming beam option applies only to terminals with long-range laser scanners, not imagers. When the user first pulls the trigger, the scanner emits a bright dot, which is used to aim the scanner at a barcode that is far away. This timeout is how long the dot stays on before the scanning beam appears. Enter in the box the number of seconds after which the laser aiming beam will time out. Click on OK after entering information. Supported Equipment Manual January,

18 Terminal Setup Setting Terminal Model and COM Port To select a specific Hand Held Products terminal model, radio type, or COM port assignment, click on the Options menu as shown. To maintain compatibility with existing Hand Held Products Telnet client keyboard layouts, a specific terminal model must be selected from the Terminal Model window. Saving the Configuration Click on File and Save As. Enter a name for this configuration. For the purposes of this example, the name is vt Supported Equipment Manual January, 2006

19 Terminal Setup Setting Airloader Auto-Configuration The configuration download and IP address assignment for each terminal will take place automatically by setting the Airloader Auto-Configuration options. Click on the Airloader option in the Tools menu. Note: If the Airloader Auto-Configuration window does not display the options, click on the Advanced<< button. If multiple network adapters are installed on the PC, ensure that the desired network adapter is selected. The adapter selection can be changed by clicking on the Change button. Supported Equipment Manual January,

20 Terminal Setup This powerful software management tool is described in detail in Airloader Auto- Configuration. For now, it is sufficient simply to use it for assignment of the initial terminal configu ration and IP address, both of which can be easily changed later. Ensure that all of the check boxes are checked as shown above. To assign terminal IP addresses automaticall y over the wireless network, check all of the boxes as shown above. Then click on the Addresses button and enter the desired range in the From and To boxes as shown in the following figure. After setting the address range, click on OK to return to the Airloader Auto-Configuration screen and then click on the box next to Terminal/Group Manager Supported Equipment Manual January, 2006

21 Terminal Setup The display expands to show the default terminal group. Next, click on the New Group icon and use the Browse button to select the configuration file saved earlier. Check the Active box, and the system is now configured to automatically download IP addresses, software, and configuration files to the terminals. Click on the box in the upper right corner to return to the main menu. Note: The software does not need to be authorized now. It can be authorized later, after a Telnet session has been established. The procedure is described in the section entitled Authorizing PowerNet. Supported Equipment Manual January,

22 Terminal Setup Configuring the Terminal for Download The 7400 and 9500 terminals are configured for download using ActiveSync, as described in the Sending Configuration Files to the 7400/9500 Terminal section. The following is the cold boot sequence that each requires. Cold Booting the Terminal Following Power OFF, press the ESC and CTRL keys for several seconds, then release. Troubleshooting Error Indication No AirLoad Manager Found Manager not Active Possible Cause AirLoad Manager not active, or not installed on the LAN segment Previously identified AirLoad Manager is no longer found. Corrective Action Ensure that PC with Twin Client Manager is on same segment and that PC is operating. If PC is not on same segment, enter address of PC in response to the terminal prompt. Same as above. After taking the corrective action, the terminal must be cold booted. A successful wireless connection and download is shown by the Twin Client main menu below. Twin Client , Connect, Inc. Keypress To Continue Note: The date of 2006 is updated on the terminal at the time of a new release. The terminal is now ready to establish a Telnet session with the host system. Power, Radio, and Signal Icons The following icons are found at the lower left corner of the Windows-based* terminal screen. T he power status icons indicate a wall outlet power source ( ) or the remaining battery power level (low =, moderate =, high = ). The radio association icons indicate if terminal is connected to the radio (darker icon = connected, lighter icon = not connected). The link reception icons indicate signal strength (low =, moderate =, high = ). To utilize these icons, select Settings, and then Terminal Operation. Click in the Use GUI menus and screens check box, and click on OK. Then select Terminal, and Send Configuration Files to Terminal. * for Pocket PC 2003 and later, and Windows CE 4.2 and later 2-12 Supported Equipment Manual January, 2006

23 Terminal Setup Standard Setup The default terminal setup is sufficient for most installations. However, to meet sitespecific requirements, it may be necessary to customize terminal operation. The standard setup options simplify this process and can be modified by the following methods: Using the Twin Client Manager. Using the Twin Client terminal menu system. This section describes how to use the Twin Client Manager and the terminal menu systems to set up the terminal. Also described are the methods for authorizing the terminal software. Setup Using Twin Client Manager The Twin Client Manager provides a Standard Settings tab for automatic setup of the terminals. Choose Standard under the View menu. The options within this tab vary according to the emulation selected, each of which is described below. VT and HP Settings Select the VT and HP emulation setup by clicking on the Settings menu and then the Emulation menu, as shown below. Then click on the VT100, VT220, or HP700 selection, as shown below. Click on OK after the selection is made, and return to the main Twin Client Manager menu. The standard settings tab will now reflect the settings for VT/HP emulation. Supported Equipment Manual January,

24 Terminal Setup Quadrant Mode This scrolling list option defines the rules by which the terminal display is positioned in the larger host display. As defined by Twin Client, quadrants are fixed position "windows" in the host display, and the terminal display is located on whatever quadrant contains the current cursor position. Font Off disables quadrant processing and Twin Client simply centers the current host input field in the terminal display. On enables quadrant processing. However, input fields that cross quadrant boundaries result in a shift to the left in order to locate as much of the current input field on the terminal display. Soft always positions on a quadrant boundary regardless of input field boundaries. Viewing keys are enabled. Hard is the same as Soft except the viewing keys are disabled. Lock locks the terminal display origin (upper left corner) to fixed row and column (x,y) coordinates in the host display. The coordinates are zero-based. The Font Size scroll box allows you to choose the font size and the Bold Font check box enables (checked) or disables (unchecked) the display of characters in bold font Supported Equipment Manual January, 2006

25 Terminal Setup Key Click This check box enables (checked) or disables (unchecked) audible key clicks from the terminal, provided that the manufacturer supports the control of terminal key click sound. The default value is on (checked). Printer Type This scrolling list selects the attached printer type. The default value is none, indicating that no printer is attached Settings Select the 5250 emulation setup by clicking on the Settings menu and then the Emulation menu, as shown below. Then click on the 5250 selection, as shown below. Click on OK after the selection is made, and return to the main Twin Client Manager menu. The standard settings tab will now reflect the settings for 5250 emulation. Supported Equipment Manual January,

26 Terminal Setup Quadrant Mode This scrolling list option defines the rules by which the terminal display is positioned in the larger host display. As defined by Twin Client, quadrants are fixed position "windows" in the host display, and the terminal display is located on whatever quadrant contains the current cursor position. Off disables quadrant processing and Twin Client simply centers the current host input field in the terminal display. On enables quadrant processing. However, input fields that cross quadrant boundaries result in a shift to the left in order to locate as much of the current input field on the terminal display. Soft always positions on a quadrant boundary regardless of input field boundaries. Viewing keys are enabled. Hard is the same as Soft except the viewing keys are disabled. Lock locks the terminal display origin (upper left corner) to fixed row and column (x,y) coordinates in the host display. The coordinates are zero-based. Font The Font Size scroll box allows you to choose the font size and the Bold Font check box enables (checked) or disables (unchecked) the display of characters in bold font Supported Equipment Manual January, 2006

27 Terminal Setup Key Click This check box enables (checked) or disables (unchecked) audible key clicks from the terminal, provided that the manufacturer supports the control of terminal key click sound. The default value is on (checked). Printer Type This scrolling list selects the attached printer type. The default value is none, indicating that no printer is attached Settings Select the 3270 emulation setup by clicking on the Settings menu and then the Emulation menu, as shown below. Then click on the 3270 selection, as shown below. Click on OK after the selection is made, and return to the main Twin Client Manager menu. The standard settings tab will now reflect the settings for 3270 emulation. Supported Equipment Manual January,

28 Terminal Setup Quadrant Mode This scrolling list option defines the rules by which the terminal display is positioned in the larger host display. As defined by Twin Client, quadrants are fixed position "windows" in the host display, and the terminal display is located on whatever quadrant contains the current cursor position. Off disables quadrant processing and Twin Client simply centers the current host input field in the terminal display. On enables quadrant processing. However, input fields that cross quadrant boundaries result in a shift to the left in order to locate as much of the current input field on the terminal display. Soft always positions on a quadrant boundary regardless of input field boundaries. Viewing keys are enabled. Hard is the same as Soft except the viewing keys are disabled. Lock locks the terminal display origin (upper left corner) to fixed row and column (x,y) coordinates in the host display. The coordinates are zero-based. Font The Font Size scroll box allows you to choose the font size and the Bold Font check box enables (checked) or disables (unchecked) the display of characters in bold font Supported Equipment Manual January, 2006

29 Terminal Setup Key Click This check box enables (checked) or disables (unchecked) audible key clicks from the terminal, provided that the manufacturer supports the control of terminal key click sound. The default value is on (checked). Printer Type This scrolling list selects the attached printer type. The default value is none, indicating that no printer is attached. Terminal Setup Using Twin Client Menus The Twin Client terminal software provides an internal menu system for configuring parameters on the terminal and switching between Server and Telnet modes. To access this menu system, press uppercase C at the startup screen shown below. Twin Client , Connect, Inc. Keypress to Continue For the 7400 terminal, the following menu appears: Edit Menu Options Edit Mobile Unit IP Edit Server/Host IPs Edit Radio Option Edit License Key Run Site Survey Switch Client Modes Run Client Emulator Exit to OS For the 9500 terminal: In thick (Telnet) mode, the following menu appears: Edit Server/Host IPs Edit License Key Switch Client Modes Run Client Emulator Exit to OS In thin (Server) mode, the following menu appears: Edit Server/Host IPs Run Site Survey Switch Client Modes Run Client Emulator Exit to OS Supported Equipment Manual January,

30 Terminal Setup Use the Up-Arrow and Down-Arrow keys to navigate the menu, and press Enter to select the highlighted option. Each menu option is described below. Edit Mobile Unit IP The IP list contains the terminal IP address, the Subnet Mask and the Router IP address. Enter the appropriate address and select <F3> to save and/or <F7> to Quit. IP SN RT <F3> Save <F7> Quit Edit Server/Host IPs If the host IP address(es) were not pre-configured as described in the Setting the Servers section of Configuring the Manager, or if you wish to change those settings using the terminal menus, select this option and enter up to four Host IP addresses as required. Host 0 IP Port 23 <F3> Save <F7> Quit Press <F3> to save the configurations. Edit Radio Option This function acts as a password to join the radio network. Terminals associating with an Access Point must supply a matching value, determined by their configurations, or their association requests will be ignored. ID tsunami <F3> Save <F7> Quit Edit License Key The client software can be authorized automatically, as described in the next section, Authorizing PowerNet. This menu option permits authorization of each terminal manually. Select this option to obtain the terminal's Identification Code, which is used to obtain the Authorization code from the Connect web site, as described in the next section. The 12-digit value displayed at the top of the terminal screen is the Identification Code for the terminal Supported Equipment Manual January, 2006

31 Terminal Setup 00A0F826E614 Authorization not authorized <F3> Save <F7> Quit Type the authorization code into the field as it appears on the web site. Punctuation characters, such as the hyphen (-), are required. Press <F3> to save the authorization code. Run Site Survey This option (a feature of Spectrum 1) is applicable to Release 5.0 and may be obsolete for your terminal. Switch Client Modes The PowerNet Twin Client normally operates in Telnet mode, which provides direct connection to Telnet hosts. It can also operate in Server mode, through a PowerNet OpenAir server. Select this menu option to switch between Server and Telnet modes of operation. Note that the host socket address for the PowerNet OpenAir servers is 1800, which must also be changed in the Edit Server/Host IPs menu described above. Run Client Emulator After all desired changes have been made, select this option to return to the Twin Client main menu. Then press any key to establish the Telnet session and begin emulation. Authorizing PowerNet Each PowerNet Twin Client will run for 30 minutes at a time without authorization. Uninterrupted operation for a production environment is the result of authorizing the software. The Twin Client Manager can automatically authorize the terminal over the wireless network if the following requirements are met: A PC running Twin Client Manager is connected to the wire LAN segment with at least one access point within range of the terminal. The System ID of the PC on which Twin Client Manager is installed has been used to obtain a site license Authorization code from the Connect web site. To obtain the System ID of the Twin Client Manager, click on the Authorization option in the Tools menu, as shown below. Supported Equipment Manual January,

32 Terminal Setup The Authorization window is displayed as shown below. Your System ID appears in the first box of the screen. Go to Click on Partner Services. Click on the Generate Authorization icon at the top of the page. Follow the directions on the web site Supported Equipment Manual January, 2006

33 Terminal Setup Authorized Terminals The number of terminals authorized, the number of terminals in use, and the number of terminals remaining is provided in the Authorized Terminals box on the lower left side of the screen. Click on the Details button to number the options in the screen below in the order of your priority. Note: The terminal may or may not be able to utilize the Formatter feature depending on its authorization codes. Click on an option and move it using the Up and Down buttons. Click on OK when finished. The Manual Authorization button is an alternate method of obtaining an authorization code for a terminal. This method does not utilize Airloader, as does the other method. Click on this button, manually enter your mac address in the screen that appears, and click on OK. This enables you to generate individual authorization codes. Supported Equipment Manual January,

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