1 Rick Scott, Governor Charles T. Corley, Secretary James M. (Jim) Croteau PhD. Interim State Ombudsman PANHANDLE LONG-TERM CARE OMBUDSMAN COUNCIL OPEN SESSION MINUTES October 16, 2013 Department of Environmental protection 3800 Commonwealth Blvd., Carr Building, Room 170 Tallahassee, Florida PROPOSED Council Members Present Barbara Brandt Patricia Born, Joanne Crain Claudette Shari Erwin Cromartie David Ferguson Annie Flowers Gary Franck Sherlon Morden Linda Putnam Allen Richardson Stephen Rollin, Diane Starke Mary Walker Pat Barrett David Pargman, Iain Brown, Ann Wakefield Council Members Absent Laura Errington Robert Greenberg, O.D. Nicole Norman Staff Members Present Franko Galoso, Media Coordinator Dr. James M. Croteau, Interim State Ombudsman Janice Harvey, District Ombudsman Manager (DOM) York Shuler, Deputy State Ombudsman for Operations Guests Sharon Johnson, Department of Elder Affairs Deborah Audu, Department of Elder Affairs Debbie Register, Department of Elder Affairs Patricia McIntire, Agency for Health Care Administration (AHCA) Melissa Kist, Resident Council President, Gloria Mobley Adult Family Care Home Cindy Brooks, Staff, Gloria Mobley Adult Family Care Home Gloria Mobley, Owner, Gloria Mobley Adult Family Care Home Christina Masters, Resident Council President, Emerald Shores Health & Rehabilitation Arthur Brown, Resident, Emerald Shores Health & Rehabilitation James Whitfield, Resident, Emerald Shores Health & Rehabilitation Nell Tully, Activities Director, Emerald Shores Health & Rehabilitation Joseph Cordue, Medical Supply Staff, Emerald Shores Health & Rehabilitation Cornelia Washington, Resident Council President, Centre Pointe Health & Rehab Center Tedora Devore, Staff, Centre Pointe Health & Rehab Center
2 Page 2 of 5 Ms. Rodriquez, Resident Council President, Madison Health & Rehabilitation Center George West, Resident, Madison Health & Rehabilitation Center James Thompson, Resident, Madison Health & Rehabilitation Center Sharon Lee Dawkins, Activities Director, Madison Health & Rehabilitation Center Louis Dawkins, Registered Nurse, Madison Health & Rehabilitation Center Alberta Neely, Resident Council President, Brynwood Center Estella Warren, Resident, Brynwood Center Robert Lewis, Resident, Brynwood Center Everlyn Mount, Staff, Brynwood Center Montorria Herring, Resident, Brynwood Center Geneva Johnson, Resident Council President, Riverchase Care Center Ethel Brock, Resident, Riverchase Care Center Zealine Youmans, Resident, Riverchase Care Center Rebecca Whitfield, Resident, Riverchase Care Center Deloris Reynolds, Activity Director, Riverchase Care Center Rosalyn Ray, Staff, Riverchase Care Center Attaway Holloman, Staff, Riverchase Care Center Tiffany Williams, Staff, Riverchase Care Center Sylvester Dawson, Resident Council President, Miracle Hill Nursing & Rehabilitation Center Roy Reed, Resident, Miracle Hill Nursing & Rehabilitation Center Reginald Brown, Resident, Miracle Hill Nursing & Rehabilitation Center Claudia Young, Resident, Miracle Hill Nursing & Rehabilitation Center Tommy Daymond, Activity Director, Miracle Hill Nursing & Rehabilitation Center Annie P. Smith, Assistant Activity Director, Miracle Hill Nursing & Rehabilitation Center Mary Jenkins, Staff, Miracle Hill Nursing & Rehabilitation Center Maude Leland, Staff, Miracle Hill Nursing & Rehabilitation Center Nancy Hall, Administrator, Miracle Hill Nursing & Rehabilitation Center Mr. Kennedy, Staff, Miracle Hill Nursing & Rehabilitation Center Willie Peacock, Administrator, Florida Assisted Living Hill & Chateau Germay Cargile, Resident, Florida Assisted Living Hill & Chateau Jeffrey Flores, Resident Council President, Florida Assisted Living Hill & Chateau Mario Stewart, Resident, Florida Assisted Living Hill & Chateau Timesha Jackson, Staff, Florida Assisted Living Hill & Chateau Denise Jefferson, Activity Director, Heritage Health Care Center OPENING STATEMENT Dr. Patricia Born, Council Chair Open session was called order at 9:45 a.m. Welcome was extended to all present. APPROVAL OF MINUTES Motion: Allen Richardson moved to accept the Panhandle Council meeting minutes of September 18, 2013 as distributed. Annie Flowers seconded the motion and it carried. DISTRICT-WIDE RESIDENT COUNCIL SESSION Residents and staff from long-term care facilities participated in a special session to talk about abuse and residents rights in observance of National Residents Rights month.
3 Page 3 of 5 DISTRICT COUNCIL CHAIR REPORT Dr. Patricia Born, Council Chair Ombudsmen were reminded that no assessments, visitations, or complaint investigations are to be discussed in the open session. Informed the council that training will be held immediately after the closed session meeting. Thanked everyone with helping with the resident council session. Informed ombudsmen that she is available to consult with them. Requested ombudsmen assist the council with recruiting ombudsmen. Thanked Mr. Franck for completing the assessment assignments for the new reporting year. Also, thanked him for chairing in her absence. Congratulated Linda Putnam on receiving the Volunteer Florida Champion of Service Award on October 10, 2013, at the Florida Cabinet. The November 20 th meeting will be held by conference call. A potluck luncheon will be held at the December 18 meeting. A sign-up sheet will be distributed at a later date. STATE COUNCIL REPRESENTATIVE REPORT Dr. James Croteau, Interim State Ombudsman State Updates Informed the council that Volunteer Florida gives an award each month to a deserving volunteer. Secretary Chuck Corley presented the Governor s proclamation to Miracle Hill Nursing & Rehabilitation Center on Tuesday, October 15. Thanked the council for serving and informed them that the central office wants to help support ombudsmen with their advocacy work. Reviewed his reorganization plans for the. Dr. Croteau recently met with Dr. David Pargman, State Council Chairperson, to review the state council committee structure and how they can best serve in an advisory capacity. Monies such as grants and donations are being researched for the program. The program is reviewing a tier system to take advantage of the expertise and skills of ombudsmen. The department has re-advertised the vacant State Ombudsman position. Ombudsmen were encouraged to submit their ideas, concerns, and recommendations on the program s forms that are currently being used. Dr. Croteau will be meeting with several organizations October 17 to talk about the ombudsman program and what they want from the program. State Issues/Concerns Local Updates DISTRICT OMBUDSMAN MANAGER REPORT Janice Harvey Reminders Ms. Harvey expressed her appreciation to all ombudsmen for their work throughout the year and their help with the resident council meeting. Reminded ombudsman to submit their travel and activity forms monthly.
4 Page 4 of 5 Informed the council that we will continue with the quarterly visits to 25% of the Panhandle facilities. Thanked the council for completing 100% of their annual administrative assessments for this reporting year. Handouts on encryption in Outlook, nursing home transition and money follows the resident were provided. Membership 21 ombudsmen on the council. 16 certified ombudsmen. 5 not certified. Sherl Morden recently certified for complaints. Mary Walker, a full time student, is certified. Dr. Croteau stated he is working on securing interns from the university systems for the program and state office staff will be certified. Meetings Attended a statewide Long-Term Care Ombudsman staff meeting via conference call on October 14. Attended the North Region staff meeting on October 14 via conference call. Training 4 ombudsmen are in need of field training to become certified. One ombudsman is a transferee and was fast tracked in another district. Blank training logs and a list of videos in the office were provided to ombudsmen. Reminded ombudsman to review on-line continuing education training. Recognition Thanked Sherl Morden for her recruitment efforts in Panama City. Thanked Gary Franck for chairing the council s meetings for the past months. Encouraged ombudsmen to nominate their counterparts for Ombudsman of the Month. Quality Assurance AGENCY REPRESENTATIVE REPORTS DISTRICT COUNCIL WORKGROUP REPORTS Legislative Report Publicity/Recruitment Report Mr. Franck will attend a health fair in Crawfordville on October 21. Sherl Morden has agreed to continue to recruit in Panama City. Ms. Morden informed the council that she has attended resident and family councils to talk about the program. One person requested an application, but it has not been received at the local office. She attended a proclamation presentation with Mayor Clifford of Panama City.
5 Page 5 of 5 Chester Sims is hosting a Residents Rights event on October 22 and has invited local longterm care facilities to attend. Ms. Morden will be in attendance. Annie Flowers represented the program at a Department of Financial Services Operation SAFE. OLD BUSINESS/NEW BUSINESS ANNOUNCEMENTS PUBLIC COMMENTS ADJOURNMENT Motion: Dr. Stephen Rollin moved to adjourn the Panhandle Open Session Council meeting at 12:15 p.m. Annie Flowers seconded the motion and it carried.
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