EFTPOS merchant user guide for NAB Integrated

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "EFTPOS merchant user guide for NAB Integrated"

Transcription

1 EFTPOS merchant user guide for NAB Integrated Contact the Merchant Service Centre on hours a day, 7 days a week or visit nab.com.au/eftpos Hearing impaired people with telephone typewriters can contact us on National Australia Bank Limited ABN A0111

2 Before you start Before you begin the installation of your NAB Integrated terminal, you should ensure you have the following: A NAB Integrated EFTPOS terminal. A Telstra SIM pre-installed in the terminal. A paper roll loaded in the terminal (this must be performed even if you re not intending using the terminal printer). A P66/P67 modem if you are using a dial-up service. Your POS hardware and software pre-installed. A serial (RS232) to USB adaptor if your POS does not have a COM port available for use or if you want to use a USB port to connect the terminal. If you are using an Argent Line, then you will require a POS-AME (also known as an Argent Terminal ID or Tran$end ID) supplied by Telstra. You will need to configure your Argent line with host addressing template (also known as Application Code) of NABINT. If you are using IP gateway, you will need a User ID and password. A NAB Contactless reader if you wish to accept contactless payments. Note: Your POS must start the sale using the DoTransaction method because contactless cards will not be read using the Query Card API. If any of the above is missing or you have any questions, please contact our Merchant Services Centre for assistance. About your NAB Integrated Terminal Savings Key Scroll Key Credit Key EFTPOS merchant user guide for NAB Integrated This User Guide is for the use of merchants who have signed the Merchant Agreement General Terms and Conditions (601-58A). Please make yourself fully aware of the capabilities and limitations of the solution, and do not hesitate to contact the Merchant Service Centre if you have any questions. For assistance: Merchant Service Centre hours a day, 7 days a week Before contacting the Merchant Service Centre in regard to any error message, please note all the error information as well as your merchant and terminal numbers so the problem can be correctly reported. NAB Integrated Helpdesk hours a day, 7 days a week For technical support, please select Option 1 for Technical Issues and then Option 2 for NAB Integrated. This helpdesk is part of our Merchant Service Centre and is provided by Keycorp Services on behalf of NAB to assist you with your technical support needs for the terminal and PC-EFTPOS software. Merchant Details Please insert your details here for quick reference. EB Merchant No. Terminal No. Store No. Function Key Cheque Key Paper Feed Key Information Key Important notice: The use of the information contained in this document by you is solely at your risk. NAB is not responsible or liable for any loss or damage you suffer in connection with the installation or attempted installation of NAB Integrated. NAB makes no representations or warranties about the suitability, reliability or accuracy of the information contained in this document. Cancel Key Clear Key Enter Key Chip Card Reader Magnetic Stripe Reader

3 Contents Page EFTPOS merchant user guide for NAB Integrated 3 Introduction 5 Using NAB Integrated with a POS 5 Europay MasterCard Visa (EMV) 6 Pen or PIN for credit card transactions 6 Features overview for NAB Integrated EFTPOS 7 Bank terminology 8 Installation of NAB Integrated EFTPOS 9 Installation overview 10 Hardware installation 11 Connectivity Options 12 PC-EFTPOS software installation 16 Operating your NAB Integrated Terminal 20 Processing a Purchase transaction 21 Approved without a signature 22 Declined response 22 Approved with a signature 23 Settlement, shift totals and duplicate receipts 24 NAB Contactless Reader 25 Processing a contactless transaction 26 Messages on your NAB Contactless Reader 27 China UnionPay UnionPay 28 UnionPay credit cards 30 UnionPay debit cards 31 Refund UnionPay 32 Manual backup procedure 34 Fallback procedure 35 Your requirements to ensure transactions are valid 35 Support and Troubleshooting Information 36 Function key menus 40 System time outs 41 Host generated response codes 42 Terminal generated response codes 45 Argent Error Codes 52 Who to contact for help 55 Lost or stolen cards 56 Your details 57 Introduction NAB Integrated EFTPOS integrates with your Point of Sale (POS) solution to process credit, debit and charge card transactions. When the card payment option is selected, the POS integration software, provided by PC-EFTPOS, will interact with the NAB Integrated EFTPOS terminal to process the transaction. The outcome of the transaction is then automatically updated in your POS solution, making it easy for you to reconcile the payments and shorten payment processing time. Using NAB Integrated with a POS NAB Integrated EFTPOS is designed to work with your PC-EFTPOS certified POS system. The POS system sends the total amount to the NAB Integrated terminal to finalise the payment. The solution can be configured to work with different types of communications depending on your environment. You can also choose to have all transaction receipts printed directly from your POS system or have the terminal print out the transaction receipt. (See page 19 Using the Internal Printer.) If you wish to make any amendments to your merchant facility, please contact our Merchant Service Centre on Transaction queries In the event of a transaction query, please ensure that you have the original receipt and all transaction details available before calling the Merchant Service Centre. 4 5

4 Europay MasterCard Visa (EMV) Features overview for NAB Integrated EFTPOS A chip card is a card containing a microchip, loaded with information about the card. Linked to the card is a PIN which may be required in some transactions depending on how it has been activated by the bank that issues the card. The difficulty in reproducing the chip and the security of the PIN will make the production of counterfeit cards much more difficult for counterfeiters. EFTPOS Functionality Purchase Cash out Refund Surcharging # Chip cards used in a chip-capable terminal are inserted rather than swiped and remain in the terminal throughout the transaction. The chip can only be read by terminals with chip capability. There will be a transition period before all terminals in the market are chip-capable and during this time chip cards will also be issued with a magnetic strip. The following scenarios may occur: MOTO processing Pre-Authorisation and completion Tipping Training mode* Balance enquiry Electronic fallback A chip card is inserted into a non EMV compliant terminal, the merchant will be prompted to swipe card. A card with only a magnetic strip is inserted into a chip-capable terminal, the merchant will be prompted to swipe the card. A chip card is swiped in an EMV compliant terminal, the merchant will be prompted to insert card. EMV processing Stationery Order POS Accepting Visa paywave and MasterCard PayPass transactions Scheme support Visa MasterCard American Express Diners PEN or PIN JCB China Union Pay Discover PEN or PIN, a financial services industry initiative, can make payments in person faster and easier when using a credit or debit card. Settlement Options Settlement Pre-Settlement Customers with PIN-enabled cards now have the choice of either verifying their transactions with a signature (as usual) or entering their PIN into the terminal. All they need to do is swipe or insert their card into the terminal, press the credit button, enter their PIN and press the OK/ENTER button. Q: What happens if a customer forgets their PIN? Last settlement Sub-Totals Summary totals Shift totals Optional Peripherals P67 Dial-up modem Contactless Reader A: Ask them to sign for the transaction. Use the normal procedure of pressing the credit button, then the OK/ENTER button if the transaction is approved, ask the customer to sign the receipt. Q: If a customer returns goods for a refund, does the customer need to enter their PIN? Software maintenance Remote software upgrade via internal GPRS Software upgrade via USB Connectivity Option IP (Internet protocol) Dial-up Modem A: Refunds do not require the customer to use their PIN. You should follow your normal procedure. 6 GPRS Argent # Surcharging is only available if your POS software supports this feature. * This is available via GenPOS which can be obtained from PC-EFTPOS. This upgrade will be performed by a NAB technician. 7

5 Bank terminology Argent A dedicated communication line that you can establish with Telstra to deliver transactions to NAB. Contactless New way for cardholders to pay as opposed to the more traditional dipping or swiping of their cards into EFTPOS terminals. Cardholders can tap their Visa paywave or MasterCard PayPass contactless card on the reader. The card sends the data securely and wirelessly to the reader and no signature or PIN is required for low-value transactions. G P R S This is a packet-based wireless communication service that provides fast data rates and continuous connection through the Telstra mobile network. Installation of NAB Integrated EFTPOS I P Acronym for Internet protocol. This is a communications method which allows merchants to send transactions over a broadband internet connection to a gateway maintained by PC-EFTPOS. Merchant ID This number uniquely identifies each merchant and consists of 8 digits and is also referred to by NAB as the EB number. PC-EFTPOS The third party provider who provides the POS integration software and manages the communications gateway between the merchant and NAB. P O S Point of Sale POS AME This number is unique to each Argent leased line. This number is often called a Tran$end ID, a Telstra ID, or an Argent Terminal ID. The number can be anywhere from 6 to 10 digits in length. SAF Store and Forward. This is a temporary storage repository for transactions that have been approved offline. These transactions will be delivered for finalisation once the terminal is able to go online. Terminal ID This is the number that uniquely identifies each EFTPOS terminal and consists of 6 digits. It starts with a B and the letters are always in upper case (e.g. BA1001). 8

6 Installation overview Your NAB Integrated EFTPOS solution requires three components to work: Your POS system; NAB Integrated terminal; and PC-EFTPOS software. Installation of these three components will require an understanding of your operating environment and IT expertise to set it up correctly. This part of the guide aims to provide you with the information essential for you to install the terminal and the PC-EFTPOS software yourself. At NAB we highly recommend you contact us at our Merchant Service Centre at , select Option 1 for Technical Support, and then Option 2 for NAB Integrated to go through the details of the installation before you start the tasks. This phone-based assistance is free of charge and will ensure your NAB Integrated solution is set up in the correct and most optimal way. Doing so will minimise any support issues you might have later once you start using NAB Integrated EFTPOS. If you need onsite assistance from NAB to install the terminals and PC-EFTPOS software for you, please contact your NAB banker or the Merchant Service Centre for more details. If you require assistance with the installation of your POS software or hardware please contact your POS vendor. You should install your POS software first before attempting to install the terminal and the PC-EFTPOS software. Hardware installation EFTPOS terminal Supplied equipment with terminal NAB Integrated Terminal Power pack and cord POS connector cable (RS232 cable) RS232 to USB adaptor cable (optional) GPRS SIM Paper Roll Installation steps 1. Power the terminal. Connect the power pack and cord then plug into a power point. 2. Connect the power cable to the power socket on the connector shown below. 3. Connect the RS232 cable (supplied) to the COM port on the back of the PC (normally COM 1). If you are using the USB adaptor; connect the USB socket to a free USB port on the back of the PC and connect both ends of the RS232 and the USB adaptor cable together as shown in Figure 2. Note: You may need to install the USB driver file supplied if it is not installed in your PC. 4. Connect the other end of the RS232 cable to the RS232 connector located next to the power cable as shown in Figure 1. Figure 1 Figure 2 5. We strongly recommend you use terminal stands to help protect your terminals against tampering or incidental damage. Please refer to our Stationery Brochure for more details or contact our Merchant Service Centre. 6. Please refer to the section Connectivity Options on how you should set up NAB Integrated to work with the communication options suitable for your operating environment.

7 Connectivity Options Connect using IP Our IP Gateway, maintained by PC-EFTPOS, can be used if: your server has a permanent Internet connection that you organised via your service provider; and any additional POS connects to NAB via the server or your main POS over your LAN connection. Note: The POS will use TCP port 2005 to talk to the server and your server connection uses TCP port 443 to connect to NAB. Your router with firewall enabled or any firewall device must be configured to allow communications on these ports where needed. If there is sufficient coverage, your POS can use the built-in GPRS modem of the terminal as the fallback communications method. If there is insufficient GPRS coverage, you can use a P67 dial up modem available for purchase via PC-EFTPOS. Depending on the configuration of your environment you can choose to have your individual POS connect to NAB via your Internet connection and the IP Gateway, or use a server centralised in your Head Office for the IP connection. The following two diagrams show the two different configuration options. Single Lane Connect using GPRS GPRS connectivity can be used if: your POS uses the built-in GPRS modem of the terminal as the only communication method to NAB; and each individual terminal has sufficient GPRS coverage by Telstra. Note: With this option there is no fallback communications method available. If you choose to use this option, you do not need to install any additional hardware for the communications as the terminal comes with built-in GPRS modem. You should check the display of each terminal to confirm the number of bars available and determine if there is sufficient and stable GPRS signal. Connect using Argent ARGENT connection can be used if: your server has a connection to NAB via Telstra Argent network; and any additional POS connect to the bank via the server/main POS over the store s LAN. If there is sufficient coverage, your POS can use the built-in GPRS modem of the terminal as the fallback communications method. If there is insufficient GPRS coverage, you can use a P67 dial up modem available for purchase via PC-EFTPOS. An Argent installation is normally defined as an AABP 9600bps system. Telstra will supply the Argent Terminal Adaptor (ATA) to be used in the installation. The connection from the ATA to the PC is via a standard 25-pin to 9-pin RS232 modem cable. This is generally not supplied by Telstra and will need to be purchased separately. See the back-plate of the ATA for correct connection of RS232 cable. You will need your POSAME or Argent Terminal ID when installing the Telstra ATA. This is supplied by Telstra. Multiple Lane Please refer to the information below to set up your Argent connection correctly: Host addressing template (or Application Code) NABINT Argent POS AME (or Tran$end ID) supplied by Telstra Terminal Code AB96 Host provider National Australia Bank Required equipment Argent ATA from Telstra Installation of ISDN service from Telstra Standard RS232 modem cable

8 Installation steps 1. Connect the Argent ATA to the ISDN service. 2. Connect the RS232 modem cable from the COM port on the POS to the V24 port on the Argent ATA. 3. The ATA should go to a steady dot after a short while. This indicates that the ISDN is connected. Argent Enhanced Terminal Adaptor Back-plate Installation steps 1. Connect the power supply into a power point and the P67 Modem power connector. 2. Connect the phone cable to the Line connector on the P67 and to the phone line wall socket. 3. Connect the PC Connector cable to the PC COM port and to the RS232 connector on the P67 modem. Note: The P67 does not come with a USB adaptor. If your PC does not have a COM port you will need to contact Merchant Service Centre to obtain a USB to Serial cable. Plug the USB to Serial cable in to a USB port on your PC and install the drivers that come with it. Then attach the P67 modem to the serial end of that cable. Connect using Dial-up modem RS232 cable connects to here Dial-up connection can be used if you do not have another communication option but a dial-line is available. With this option, your server will use a P67 modem available for purchase from PC-EFTPOS. The server will connect to NAB via a dial up or PSTN line. You will only need one modem for each store as your POS will share this connection. Any additional POS will connect to NAB via the server or main POS over the store s LAN. The modem requires a USB or serial port on the server. The P67 is an alternative to the P66 modem. This modem is built on the NPT710 hardware and utilises a purpose built EFTPOS modem to connect to NAB. Generally only one modem is required per store and this modem can be shared across a number of EFTPOS terminals within a network. Required equipment P67 modem Power supply and power cord PC connector cable (DB9 to RJ45) Dial-up phone cable and connector 4 5

9 PC-EFTPOS software installation For your NAB Integrated solution to work, you need to install the PC-EFTPOS software. If you already have PC-EFTPOS software installed prior please ensure that it is Version or higher otherwise please contact our Merchant Service Centre at , select Option 1 for Technical Support, and then Option 2 for NAB Integrated for further assistance. Alternately you can refer to the PC-EFTPOS website to download the latest EFT Client and Server installation wizard and guide. Once you have installed the PC-EFTPOS software, please also refer to the following sections around the most commonly used screens of the PC-EFTPOS software for your reference. Bank logon EFTPOS Control Panel Press the [Ctrl Panel...] button on the Client Settings page (above) to activate the control panel. Logon: Performs a logon to the NAB host. Reprint: Reprints last receipt. Diagnostics: Provides reports on software configuration and version software. (See page 40 Diagnostics Menu.) 1. Double click on the EFT Client icon. 2. Click on the [Ctrl Panel...] button. 3. Click on the [Logon] button from the [Eftpos (F2)] tab. If the logon step is successful the terminal is ready to use. EFT-Client Settings COM Port: Where the terminal is plugged into. Printer: NPT means using the internal printer of the terminal to print and Blank will mean that the POS printer is used. Host Interface: It is the IP address of the EFTSRV which is normally on this machine. NPT indicates to use the internal GPRS modem. Tracing: This is enabled by default and records information on the hard-drive to help us track down any issues. 6 7

10 Configuring the terminal to use the Internal GPRS Modem as the primary communications method Open the EFT Client. To configure the POS to use the Internal Printer on the terminal Open the EFT Client. Change Host Interface Address to NPT and then click on Apply. Change Printer to NPT and then click on Apply. 8

11 Processing a Purchase transaction A purchase is the most common transaction performed where the POS collects the transaction information and passes it to PC-EFTPOS via the standard PC-EFTPOS interface. For contactless transactions please refer to Page 26 Processing a contactless transaction. Note: PC-EFTPOS supports many types of POS and each of them has a different user interface to initiate a card payment. Operating your NAB Integrated Terminal Terminal display POS display Action Integrated Ready On the POS interface: Refer to POS instructions to initiate a Purchase transaction. The transaction request includes the purchase amount. PURCHASE INSERT/SWIPE CARD Customer inserts or swipes card on the terminal. PURCHASE SELECT ACCOUNT TYPE Customer selects the account type from the options available on the terminal. PURCH $0.00 KEY PIN OR OK Customer is prompted to press the [ENTER] key to sign or enter a PIN on the terminal. **** PROCESSING PLEASE WAIT There is a slight wait time where the terminal sends the request to NAB and receives the response message. REMOVE CARD Advise customer to remove their chip card from the terminal. Note: This step is only applicable for chip card transactions.

12 Approved without a signature If a transaction is approved without a signature required (eg. a correct PIN was entered), the following screens apply: Terminal display POS display Action The transaction has been approved, a receipt is printed and the dialogue box shown. The dialogue box automatically closes after 5 seconds, or alternatively if the [OK] button is pressed it will close immediately. Approved with a signature If a signature is required to complete the transaction, the following screens will apply: Terminal display POS display Action The operator checks the customer s signature and selects [YES] on the POS to verify the signature matches. Integrated Ready The terminal returns to the idle state. If the signature does not match, the operator selects [NO] on the POS. The terminal produces a declined receipt, and displays this dialogue box before reversing the transaction. Declined response If a transaction is declined, please refer to the following screens: The transaction has been approved, a receipt is printed and the dialogue box shown. The dialogue box automatically closes after 5 seconds, or alternatively if the [OK] button is pressed it shall close immediately. Terminal display POS display Action <RESPONSE TEXT> <RESPONSE TEXT> PRINTING, PLEASE WAIT Integrated Ready <RESPONSE TEXT> <RESPONSE TEXT> [OK] The transaction has been declined. For the full listing of error messages see page 44 Response Codes. A receipt is printed and the dialogue box shown. The dialogue box automatically closes after 5 seconds, or alternatively if the [OK] button is pressed it shall close immediately. The terminal returns to the idle state. Integrated Ready The terminal returns to the idle state. Note Compare the signature on the card with the signature on the receipt. Where possible, you should insert/swipe the card through the terminal rather than key entering the card information to reduce your exposure to fraudulent transactions. Key entry is allowed only on Credit Cards. When the card number is key entered, the expiry date of the card must be entered.

13 Settlements, Shift totals, and duplicate receipts Manual Settlement 1. Double click on the EFT Client icon. 2. Click on the [Ctrl Panel...] button. 3. Click on the [Settle] button from the [Settlement (F3)] tab to perform a manual settlement. Note you can only perform one settlement within every 24 hour period. NAB will automatically perform a settlement for you at 9:30pm AEST if you have not performed a settlement within the last 48 hours. If you require automatic or periodic settlement, please contact your POS or our Merchant Service Centre for more details. Other settlement functions: pre-settlement and last settlement 1. Double click on the EFT Client icon. 2. Click on the [Ctrl Panel...] button. 3. Click on the [Pre-Settle] or [Last Settlement] buttons from the [Settlement (F3)] tab or contact your POS provider for details on how to perform the above settlement functions. Shift totals 1. Double click on the EFT Client icon. 2. Click on the [Ctrl Panel...] button. 3. Click on the [Shift totals] button from the [Settlement (F3)] tab. Duplicate receipt 1. Double click on the EFT Client icon. 2. Click on the [Ctrl Panel...] button. NAB Contactless Reader NAB Contactless Reader allows your customers to make purchases conveniently by tapping their contactless cards on the reader. Transactions under $100 are usually authorised quicker without the need for a PIN or signature. The information is transferred securely and wirelessly to the reader. More importantly, both you and your customers are protected against unauthorised contactless payments. If you have a NAB Contactless Reader please refer to the information below on how to process those transactions. If you would like to know how NAB Contactless Reader can help you process payments faster and securely, please contact your NAB banker or our Merchant Service Centre. Recommended location of your NAB Contactless Reader We recommend you place your NAB Contactless Reader in a location where customers can easily reach it and it s close to your NAB Integrated terminal. Recommended placement of Contactless signage and promotional items To make sure your customers are aware of this payment option, we recommend you place all relevant signage or promotional items on your countertop ideally in a position that s visible to customers. This will encourage them to pay using their contactless cards. Contactless cards accepted by your NAB Contactless Reader Your NAB Contactless Reader will accept contactless cards branded as Visa paywave or MasterCard PayPass. These contactless card types can be identified by the logos illustrated below: Visa paywave MasterCard PayPass 3. Click on the [Reprint] button from the [EFTPOS (F2)] tab. Functions available with your NAB Contactless Reader Your NAB Contactless Reader will only process purchase transactions for contactless cards. To process unsupported transactions, for example, refunds you must either swipe or insert the card to process the transaction. 4 5

14 Processing a contactless transaction The four easy steps below show you how to process a contactless transaction: What to do if you can t process a contactless transaction Step 1 Initiate a Purchase transaction on your POS. The transaction request includes the purchase amount. NAB EFTPOS TERMINAL Integrated Ready Step 2 When prompted, your customer should tap their contactless card on the NAB Contactless Reader. You ll hear a beep and the four green lights on the reader will be illuminated, indicating the card has been read successfully. POS Display NAB Contactless Reader If a contactless transaction cannot be processed by the reader or terminal, you must either swipe or insert the card to process a transaction through your EFTPOS terminal. Understanding and troubleshooting messages with your NAB Contactless Reader Throughout the transaction process, the reader may display instructional or error messages for you or the customer. Please check the messages section for when a contactless transaction is being processed. If the reader display is turned off, please: verify the reader is plugged into the terminal; verify the terminal has been turned on; verify you are not experiencing a general power outage; or contact the Merchant Service Centre for further assistance. Messages on your NAB Contactless Reader TAP CARD $1.00 Message displayed Definition Ready The reader is idle and not processing any ransactions Step 3 Follow the on-screen instructions on the EFTPOS terminal/pos display and/ or Contactless Reader to complete the transaction. Step 4 Customer receipts are optional for contactless transactions under $100 unless the customer specifically asks for one. Customer Copy Processing, please wait Remove card Transaction approved OR Transaction declined Tap card A payment is being processed A contactless card was read but hasn t been removed from the reader This is the result of the transaction The card needs to be held or tapped on the reader POS Display Verifying signature Please verify the signature Present only one card More than one contactless card has been resented Please use other card Chip card blocked Chip read error The card cannot be read The chip card has been blocked. Please request your customer to contact their bank The chip cannot be read successfully 6 NAB Contactless Reader TRANSACTION APPROVED Contactless Reader error, call helpdesk No matching application The reader may be faulty, please contact the helpdesk The contactless card cannot be recognised. Please use an alternative card or revert to the swipe or insert method on the terminal 7

15 China UnionPay UnionPay China UnionPay (UnionPay) is a card scheme that originated in Mainland China and also operates throughout parts of Asia. UnionPay issues both debit & credit cards which can be accepted at selected merchants across Australia. Processing UnionPay transactions All UnionPay cards must be swiped through the terminal card reader to initiate the transaction. Key entry or paper transactions are not permitted. Processing refunds on UnionPay cards differs slightly to the normal process. Step by step details on how to process refunds on a UnionPay card can be found on pages UnionPay Verification Method Processing UnionPay refunds UnionPay refunds require the Auth ID, RRN and purchase date from the original purchase to be entered Multiple refunds can be done against a purchase on a UnionPay card; however the total amount refunded must not exceed the original purchase amount UnionPay refunds can be matched for up to 30 days The refund must be returned to the same account that the original purchase was sourced If the refund cannot be matched with the original purchase and is within the 30 days then the merchant must not provide a refund in any other form e.g. paper transaction The card holder must dispute the transaction upon returning to mainland China Debit card Credit card PIN & Signature are mandatory PIN & Signature are mandatory If a PIN is not entered the transaction will be declined. Authorisation All UnionPay transactions are authorised online by UnionPay. Fallback & manual transactions There are no floor limits (ie. zero floor limit), as UnionPay does not permit Fallback or manual transactions. Functionality The functionality that will be available on EFTPOS terminals for UnionPay transactions will be Purchases and Refunds. 8

16 UnionPay credit cards Below are examples of UnionPay credit cards. These are indicative as there are many different UnionPay card designs available. UnionPay debit cards Below are examples of UnionPay debit cards. These are indicative as there are many different UnionPay card designs available. Details on the front of UnionPay credit cards Details on the front of UnionPay debit cards Issuer s logo Issuer s name in Chinese and English Issuer s logo Issuer s name in Chinese and English Embossed cardholder s name Embossed card number UnionPay logo The name of the debit card Valid, issue or expiry date Card number UnionPay logo Details on the back of UnionPay credit cards Details on the back of UnionPay debit cards Magnetic stripe Magnetic stripe Issuer s statement and service hotline (optional) Cardholder signature panel Issuer s statement and service hotline (optional) Cardholder signature panel

17 Refund UnionPay Refunds using UnionPay cards are slightly different to other cards. The receipt from the original purchase is required to perform a refund on a UnionPay card, the required details are highlighted on the example to the right. These are the transaction date (day and month), RRN (retrieval reference number) and authorisation ID (AUTH ID). Terminal display Screen display Action REFUND The operator must now enter the day and month of the original purchase transaction, this can also be retrieved from the original receipt Terminal display Screen display Action Integrated Ready On the POS interface: Select the [Transaction] tab. Select the Txn Type as Refund. Enter the Refund amount into the Amt Purchase field. Select the [Transaction] button. AUTH DATE PROCESSING PLEASE WAIT Note. The day and month must both be 2 digits so enter them exactly as they appear on the receipt including any leading zero. E.g. if the original transaction was on the 6th of January enter The terminal will verify that the original transaction was performed. REFUND INSERT/SWIPE CARD Customer inserts or swipes card. REFUND $14.00 KEY PIN Customer is prompted to enter a pin on the terminal. **** REFUND SELECT ACCOUNT TYPE Customer selects the account type from the options available on the terminal. CHECK SIGNATURE SIGNATURE VERIFIED? Check that the customer s signature matches the one on the card. For UnionPay cards this must be done even though the PIN was entered. REFUND ENTER AUTH # The operator must now enter the AUTH ID from the original purchase receipt. See the example receipt at the start of this section for the location of this data. TRANSACTION APPROVED PRINTING, PLEASE WAIT The refund is approved. REFUND The operator must now enter the RRN from the original purchase receipt. ENTER RRN See the example receipt at the start of this section for the location of this data.

18 Manual backup procedure Manual backup procedures involve the use of the manual imprinter and vouchers. This procedure should only be used in the following circumstances: a card is swiped or a card is keyed (if function selected) and the terminal does not respond with the message AMOUNT $_. displayed when the message DECLINED ISSUER NOT AVAILABLE is displayed. This is because the terminal cannot contact the issuer of the card for authorisation at this time when you are prompted by your terminal (i.e. process on paper) when the refund transaction amount exceeds either your transaction or terminal limit Do not use manual backup procedure for any of the following situations: DECLINED (EXCEPTION: ISSUER NOT AVAILABLE) FAULTY CARD INVALID CARD EXPIRED CARD CARD NUMBER ERROR RETAIN CARD If you have any doubt on whether you should use the manual backup procedure, please call the Merchant Service Centre. However, for many of these messages, the Merchant Service Centre cannot assist any further as the details of specific cardholders cannot be revealed. For example, if a transaction is declined due to lack of funds, this will not be advised to you. Authorisation of above floor limit manual transaction Where a manual transaction amount exceeds your floor limit, you must obtain telephone authorisation from the appropriate Authorisation Centre. Your floor limits are listed on the inside cover of your Merchant Operating Guide for point of sale merchants. Fallback procedure In the event of the terminal being unable to communicate with NAB, it will default to a fallback situation. Amounts above your floor limit require an authorisation number to be obtained from the appropriate authorisation centre and entered when requested into the terminal. For authorisations call Credit Cards Debit Cards Your requirements to ensure transactions are valid 1. For all manual transactions: a) Always try the transactions through the terminal first. b) Check the card is being used after its valid-from date and before its valid-to date. c) Ensure that the card imprint is legible and complete. d) Obtain authorisation for above floor limit transactions. e) Ensure the cardholder s name matches the cardholder s photo identification. 2. For any signature based transaction verify the cardholder s signature matches the signature on the card. If the signature does not match, or you are suspicious of the sale, contact the appropriate authorisation centre. 3. Ensure the accuracy of any card information keyed into the terminal. 4. Retain your electronic transaction receipts and manual transaction vouchers for a period of not less than eighteen months. If any of these conditions are not met, it is possible that the transaction may be invalid and the merchant account debited for the value of the disputed transaction. For Authorisation call Credit Cards please have your store number ready before calling. Debit Cards please have your merchant number ready before calling. 4 5

19 Installation Problems Terminal offline The most common reason for this error message is that the terminal is not connected to the PC correctly. Please: Support and Troubleshooting Information Check the power to the terminal. The terminal should be showing something on its display screen; Check the terminal is connected to the COM port on the PC; Check that the PC-EFTPOS Client Settings are configured to use the correct COM port, usually COM1; or Check that the RS232 cable is plugged into modem correctly. No response from bank to logon Check the terminal and merchant ID from the logon receipt Verify that the terminal ID being used is set up at NAB If the TID is correct, check the EFTSRV settings to ensure the message is being sent to NAB. No more paper If you get this error message on the screen of your terminal. The terminal must have a paper roll inserted to operate. Please insert a paper roll to correct this problem. Terminal online, but getting ADVICE message during logon or transaction The terminal may have a stuck message, which NAB is unable to process. To clear this stuck message: Open up the PC-EFTPOS client (either by double clicking on the icon in the taskbar, or pressing function on the terminal) Press the Ctrl Panel button Once in the Control Panel, press the Diagnostics button on the EFTPOS (F2) tab This will present a series of options on the POS Press NO until you reach the one that says PRINT/CLR SAF QUEUE Answer YES to this question This option will delete any reversals or advices and print out a receipt of all the transactions that were deleted The transactions printed on this receipt need to be reported to the Merchant Service Centre otherwise there will be some missing or extra transactions in the account. 6 7

20 EFT Client Offline This error means that one of the following has occurred: The most common cause of this error on a correctly installed machine is that there is more than one application running that uses our EFTPOS system. Examples are the POS system and our test POS system. There can only be one POS running. Shutdown any other applications that may also use EFTPOS; or The EFT client is not running (or installed). Check if the client icon is on the task bar near the clock. (Warning Not all POS systems shows the task bar). Start client by rebooting POS. Cannot manually enter card number If the terminal won t accept a manual card transaction, check to see if the key entry option is enabled by performing the following steps: 1. Open the PC-EFTPOS client 2. Click on the Ctrl Panel button and then click on the Diagnostics button 3. Select NO when asked Print Merchant List 4. Select YES when asked Print Configuration 5. Select NO to the remaining questions 6. Check the print out for key entry it should be set to 1. If it is set to 0, you will need to contact the Merchant Service Centre on and ask to them to Enable key entry. Certain cards won t process If the EFTPOS system only fails on Refunds, Cash-Out, American Express or Diners cards they may be disabled on the NAB host. Check with the Merchant Service Centre to see if they are enabled on your terminal profile. Hardware Problems Hardware error troubleshooting Try to access one of the supported functions by pressing the function key If the terminal goes into maintenance functions the terminal hardware is working If the terminal will not respond, it is probably broken Check power & cables If possible try another terminal on this power point If there is still no activity on the terminal screen the terminal is probably broken. 8 Terminal issues that may require a replacement With NAB Integrated, once you log a terminal on, you cannot change Terminal IDs (if you swap lanes) without a terminal swap Card reader fails card reading on all cards Terminal has been dropped and the display is smashed Missing keys on keypad Non-responsive keys on keypad. Re-power the terminal and try keys again before replacing If the terminal display contains the text APPLI NOT OK, then the terminal has lost its software. Contact the Merchant Service Centre to replace the terminal If the terminal response code 63 or 96 after an RSA logon, the terminal has lost its keys. Contact the Merchant Service Centre to replace the terminal. Communication Problems Argent Line An Argent line needs to be configured to run the AABP Protocol at 9600bps. Ensure that Telstra installs this type of line. Telstra will provide an Argent Terminal Adaptor (ATA) and an ISDN line. Argent Terminal Adaptor Connection to the PC The Argent ATA must be connected to the PC Via a 25-pin (V.24 port on ATA) to 9-pin (COM port on PC) standard RS-232 modem cable (available from any PC or Electronics Store) This connection will fail if. The cable is incorrect, you CAN NOT use a null-modem cable (type 1), and you must use a standard RS232 modem cable The incorrect COM port is configured for the Argent line in EFT server (lines tab). If the Argent ATA display is a steady dot, then the Argent ATA is configured for AABP and is ready to be connected to the PC running the EFTSRV software.

21 Function key menus To access the function menus, press the key on the terminal when the terminal is in its IDLE mode. The following function menus are available: Function Number (Admin Password) Description Software download (Internal GPRS only) Show EFT-Client on POS Show EFTSRV on POS Show EMS-client on POS Administrative Menu Accessed via pressing the key Option Description 1 User Setting 2 Display Functions 3 Version Info System time outs The terminal will support the following time outs for its PC-EFTPOS client and Network interface: Terminal time out Event 3 seconds PC-EFTPOS Client ACK to terminal request 3 seconds PC-EFTPOS Client ACK to send Host message request 10 seconds PC-EFTPOS Client response to display request 10 seconds PC-EFTPOS Client response to print request 45 seconds Host response to Financial Transaction requests 45 seconds Host response to administration requests 45 seconds Host response to Reversals and SAF uploads 60 seconds Customer response to Card entry prompt 30 seconds Customer response to Account prompt 60 seconds Customer response to PIN entry prompt 180 seconds PC-EFTPOS Client response to insert slip request 360 seconds PC-EFTPOS Client response to verify signature request Reboot terminal Option + [Clear] Description Press and hold for 2 seconds to reboot Diagnostics Menu Accessed via EFT Client Option Description 1 Print Merchant List 2 Print Configuration 3 Print Statistics Print and Clear SAF 4 (Caution: SAF will be cleared) 5 Print Offline Decline 4 4

22 Host generated response codes The following section describes the response codes returned from the NAB host. For assistance with the following codes, contact Merchant Service Centre. Code Terminal Display Explanation Action To Be Taken TRANSACTION APPROVED SEE CARD ISSUER The transaction has been approved and the customer should be allowed to leave with the merchandise and any cash out requested. The cardholder s bank has not allowed the transaction and requires the cardholder to contact them. None. Seek another form of tender. Code Terminal Display Explanation Action To Be Taken EXPIRED CARD PIN INCORRECT This card has expired. The cardholder must contact their card issuer. The customer has entered an incorrect PIN number. They should attempt to enter it again. Seek another form of tender. If necessary, remind the customer to enter the PIN again and press the [ENTER] key. 04 CALL AUTH CENTER The cardholder s bank has not allowed the transaction. Seek another form of tender. 60 CALL HELP DESK The cardholder s bank has not allowed the transaction. Try another card or call help desk. 08 APPROVED WITH SIGNATURE The transaction has been approved, subject to the customer s signature matching that on the back of their card. A signature slip will need to be inserted in the slip printer. None. 61 OVER CARD LIMIT The cardholder has already exceeded the daily withdrawal limit for this card. Seek another form of tender. 12 INVALID TRANS The type of transaction requested is not allowed for this terminal or this card. Seek another form of tender. 75 EXCEED PIN TRIES The cardholder has exceeded the number of allowable PIN tries. Seek another form of tender. 31 SEE CARD ISSUER The cardholder s bank has not allowed the transaction and requires the cardholder to contact them. Seek another form of tender. 91 ISSUER NOT AVAIL The cardholder s bank is unable to be contacted to authorise the transaction. None, terminal shall attempt EFB. 39 NO CREDIT ACCT This card does not have a credit account linked to it. The cardholder needs to try another account or contact their card issuer. Ask customer to select another account. 93 ALREADY SETTLED The terminal has already settled within the settlement window. None. 51 SEE CARD ISSUER Insufficient funds cardholder should contact their bank. Seek another form of tender. 94 DUPLICATE TRANS The NAB host has already seen the transaction. Do not retry the transaction. 52 NO CHEQUE ACCT This card does not have a cheque account linked to it. The cardholder needs to try another account or contact their card issuer. Ask customer to select another account. 96 SYSTEM ERROR The system has malfunctioned and requires the transaction to be retried. Retry EFT tender, Verify network status and terminal s initialisation status on the host. 53 NO SAVING ACCT This card does not have a savings account linked to it. The cardholder needs to try another account or contact their card issuer. Ask customer to select another account. 98 TRAN CANCELLED SYSTEM ERROR The Bank has detected a Message Authentication error on the message from the terminal. Logon terminal Retry EFT tender. 4 4

23 Terminal generated response codes The following section describes the response codes generated by the terminal. Code Terminal Display Explanation Action To Be Taken Code Terminal Display Explanation Action To Be Taken NH CALL HELP DESK The terminal is not known to the transaction host Contact NAB help desk M0 MSG FORMAT ERROR The response received from NAB had a format error. wnote: SYSTEM ERROR XX where XX is the Response Code. Other Response Codes not shown above decline the transaction and display the error message TRAN CANCELLED, SYSTEM ERROR XX on the terminal display. M1 M2 STAN MISMATCH TERM ID MISMATCH The Terminal has detected a STAN error and is unable to complete the transaction. The Terminal ID contained in the request message did not match the Terminal ID contained in the response received from NAB. P0 COMMS ERROR The buffer used to receive messages from the EFT-Client is full, preventing other messages being received. P1 COMMS ERROR Transmission failed from the terminal to EFT-Client. P2 COMMS ERROR Response timeout occurred on messages between the terminal and EFT-Client. P3 COMMS ERROR No ACK received on the low level protocol messages between the terminal and EFT- Client. P4 COMMS ERROR Protocol error occurred on messages between the terminal and EFT-Client. P5 SYSTEM ERROR Invalid response received by the terminal from the EFT-Client. P6 COMMS ERROR Receiving failed by the terminal from the EFT-Client. P7 COMMS ERROR Communication connection timeout occurred to the EFT-Server

24 Code Terminal Display Explanation Action To Be Taken Code Terminal Display Explanation Action To Be Taken PF PR PRINT FAILED TRAN CANCELLED INVALID REQUEST The receipt failed to print. An invalid request received by the POS. Check POS printer. Merchant has selected a POS option that is not supported by the terminal. Retry transaction with correct selection. S5 S6 SYSTEM ERROR SYSTEM ERROR Internal terminal error Internal terminal error If problem persists, contact NAB help desk to perform memory reset. If problem persists, contact NAB help desk to perform memory reset. Q1 FAULTY CHIP CARD Card read error Q2 CHIP CARD BLOCKED Card blocked by cardholder s bank Seek another form of tender. S7 SP SYSTEM ERROR SYSTEM ERROR Internal terminal error PPID mismatch If problem persists, contact NAB help desk to perform memory reset. Error with security, contact NAB help desk to swap terminal. S0 SYSTEM ERROR An error has occurred in the CPAT download If problem persists, contact NAB help desk. SQ SYSTEM ERROR Error with security schemes Error with security, contact NAB help desk to swap terminal. S1 SYSTEM ERROR Internal terminal error If problem persists, contact NAB help desk to perform memory reset. T0 APPROVED Used in a status request, indicates the terminal is in a ready state. None. S2 S3 S4 SYSTEM ERROR SYSTEM ERROR SYSTEM ERROR Internal terminal error Internal terminal error Internal terminal error If problem persists, contact NAB help desk to perform memory reset. If problem persists, contact NAB help desk to perform memory reset. If problem persists, contact NAB help desk to perform memory reset. T1 T2 T3 T7 NO DUPLICATE NO LAST TXN INVALID ACCOUNT NO CASH ALLOWED No duplicate receipt is available in the terminal. No last transaction is available in the terminal. An invalid account was selected. No cash out is allowed for the transaction attempted. None. None. Select valid account. Remove cash out component in transaction request

25 Code Terminal Display Explanation Action To Be Taken Code Terminal Display Explanation Action To Be Taken TA CARD INVALID Card not allowed for merchant. Use another card. TY CARD INVALID Card group is configured to be rejected for this merchant. Use another card. TB CARD INVALID Card not allowed for merchant. Use another card. TZ CARD INVALID The card used has been rejected by the terminal CPAT. Use another card. TC INVALID CARD NO LUHN check failed. Retry entering card number. XA HEADER ERROR The terminal has detected a header error on the incoming host message. TD CARD EXPIRED Card expired. Use another card. XD NO MANUAL ENTRY No manual entry is allowed on the terminal. Contact NAB Help desk if manual entry required. TE REFUNDS DISABLED Refunds are disabled on the terminal. Contact NAB help desk. XE TXN NOT SUPPORTED The card used can not support transaction type due to AGC restriction. Use another card. TF INIT REQUIRED Terminal initialisation required. Perform Initialisation. If problem persists, contact NAB help desk. XF TXN NOT SUPPORTED Pre-Authorisations not supported for acquirer. Attempt another transaction type. TI OPERATOR TIMEOUT Operator Timeout occurred while the terminal was awaiting input. None. XG TXN NOT SUPPORTED A request has been received by the POS that is not supported by the terminal. Attempt another transaction type. TL SIGNATURE ERROR The operator has pressed the [NO] key in response to a SIGNATURE REQD prompt. None. X2 MAC ERROR The terminal has detected a MAC error Logon terminal Retry EFT tender. TM TU TV CANCELLED SAF PENDING REVERSAL PENDING The operator has cancelled the transaction when a PIN or Account retry prompt is being displayed to the customer. The terminal has a SAF stored, the terminal and merchant ID can not be changed until they are cleared. The terminal has a reversal stored, the terminal and merchant ID can not be changed until it is cleared. None. Clear SAF before retrying configuration. Clear Reversal before retrying configuration. X8 CNP ERROR XX XX A CNLP error occurred. The XX XX is the error code returned. If error is (Bank is not available) - Retry EFT Logon periodically. Verify the communication parameters. Verify the network status (See section Tran$end initiated errors). TX 48 CARD INVALID The card used was not found within the terminal CPAT. Use another card. X0 NO RESPONSE No response was received via the host to a terminal request. If problem persists check communications settings and NAB host status. If problem persists, contact NAB help desk. 4

CBA - Extensive Response Code Report. 00 -Transaction Approved Approved or completed successfully. Who to Contact. The transaction was approved

CBA - Extensive Response Code Report. 00 -Transaction Approved Approved or completed successfully. Who to Contact. The transaction was approved CBA - Extensive Response Code Report 00 -Transaction Approved Approved or completed successfully The transaction was approved 01 -Contact the Bank Declined by Card Issuer for unspecified reason Card holder

More information

NAB EFTPOS User Guide. for Countertop & Mobile Terminals

NAB EFTPOS User Guide. for Countertop & Mobile Terminals NAB EFTPOS User Guide for Countertop & Mobile Terminals About your NAB EFTPOS Terminal NAB EFTPOS Mobile NAB EFTPOS Countertoptop Table of Contents Getting to know your NAB EFTPOS VeriFone terminal...5

More information

NAB - Extensive Response Code Report. 00 -Approved Approved, completed successfully. Who to Contact. The transaction was approved.

NAB - Extensive Response Code Report. 00 -Approved Approved, completed successfully. Who to Contact. The transaction was approved. NAB - Extensive Response Code Report 00 -Approved Approved, completed successfully The transaction was approved 01 -Declined See Card Issuer Declined refer card holder to issuer 04 -Declined Call Auth

More information

EFTPOS. Quick Reference Guide for NAB Integrated

EFTPOS. Quick Reference Guide for NAB Integrated EFTPOS Quick Reference Guide for NAB Integrated Before you start Before you begin the installation of your NAB Integrated terminal, you should ensure you have the following: A NAB Integrated EFTPOS terminal

More information

PC-EFTPOS i3070 Merchant Operating Guide

PC-EFTPOS i3070 Merchant Operating Guide PC-EFTPOS i3070 Merchant Operating Guide Phone Numbers THE FOLLOWING HELP DESKS AND AUTHORISATION CENTRES ARE AVAILABLE TO YOU 24 HOURS A DAY, 7 DAYS A WEEK. Bank of Melbourne Electronic Banking Service

More information

Quick Merchant Operator Guide IPP350

Quick Merchant Operator Guide IPP350 Quick Merchant Operator Guide IPP350 IPP350 Terminal Features USB PORT Location INTEGRATED CONTACTLESS reader MAGNETIC STRIP reader Yellow OPTION buttons ALPHANUMERIC keys MENU button Red CANCEL button

More information

ANZ - Extensive Response Code Report. 00 -Approved Approved. The transaction completed successfully. Who to Contact. The transaction was approved

ANZ - Extensive Response Code Report. 00 -Approved Approved. The transaction completed successfully. Who to Contact. The transaction was approved ANZ - Extensive Response Code Report 00 -Approved Approved. The transaction completed successfully The transaction was approved 01 -Card Read Error There has been an error with the card. Refer to card

More information

PC-EFTPOS Reference Guide

PC-EFTPOS Reference Guide PC-EFTPOS Reference Guide Vx810 Version 2.05 Sept 2013 Page 1 20-Sep-13 Table of Contents PC-EFTPOS Contact Details... 2 Introduction... 2 Using PC-EFTPOS with a POS... 3 BWA Merchant Services Specific

More information

Integrated EFTPOS User Guide

Integrated EFTPOS User Guide business Integrated EFTPOS User Guide www.bendigobank.com.au Table of contents Keypad layout....3 Debit card purchase...4 Credit and charge card purchase...5 Processing a tip (restaurants only)...6 Pre-authorisation

More information

PC-EFTPOS Installation Guide. EFT Client. Release 5.0 April 09

PC-EFTPOS Installation Guide. EFT Client. Release 5.0 April 09 PC-EFTPOS Installation Guide EFT Client Release 5.0 April 09 Revision Record Version Date Author Document Revisions Preparation 0.01 June 00 Craig Godden Craig Godden Document Creation 1.00 May 01 Craig

More information

Verifone User Guide. VX 820 VX 680.

Verifone User Guide. VX 820 VX 680. Verifone User Guide. VX 820 VX 680. Table of contents. Terminal layout 3 Purchase transactions 4 Purchase transactions Restaurants only. 5 Pre-authorisation 7 Processing a void transaction 8 Processing

More information

Integrated POS Quick Reference Guide (VX820)

Integrated POS Quick Reference Guide (VX820) Integrated POS Quick Reference Guide (VX820) Contents Contact details...4 System Timeouts...5 PC EFTPOS generated response codes...6 Terminal Response Messages...14 Troubleshooting...15 Terminal Care

More information

Quick Merchant Operator Guide Emmy

Quick Merchant Operator Guide Emmy Quick Merchant Operator Guide Emmy 1. Emmy Terminal Features ❶ ❶ Magnetic Strip Reader ❿ Bluetooth is not connected ❷ Integrated Contactless Reader ❷ ❿ Bluetooth is connected and ready ❸ Battery Indicator

More information

PC-EFTPOS i5100 Merchant Operating Guide

PC-EFTPOS i5100 Merchant Operating Guide PC-EFTPOS i5100 Merchant Operating Guide PHONE NUMBERS. THE FOLLOWING HELP DESK S AND AUTHORISATION CENTRE S ARE AVAILABLE TO YOU 24 HOURS A DAY, 7 DAYS A WEEK. ST.GEORGE ELECTRONIC BANKING SERVICE CENTRE

More information

2 Scroll button 8 Power button

2 Scroll button 8 Power button PAX User Guide. 1 Table of contents. Keypad layout 3 Debit card purchase 4 Credit and charge card purchase 5 Processing a purchase when tipping is enabled 6 Processing a purchase with cash out when tipping

More information

EFTPOS Professional Hypercom Mobile User Guide.

EFTPOS Professional Hypercom Mobile User Guide. EFTPOS Professional Hypercom Mobile User Guide. Phone Numbers Westpac Merchant Business Solutions Help Desk Service, Sales and Support Terminal Difficulties Stationery Orders Manual Credit Card Authorisations

More information

EFTPOS 1. User guide

EFTPOS 1. User guide EFTPOS 1 User guide Contact Details Westpac Merchant Helpdesk Service, Sales and Support Terminal Difficulties Stationary Orders Cardholder Behaving Suspiciously Note: If one of our operators asks you

More information

Leo (for any device) User Guide. 1. Important information to protect your business

Leo (for any device) User Guide. 1. Important information to protect your business User Guide 1. Important information to protect your business The following steps should be followed at all times to protect you and your customers from fraud. You must ensure that the software application

More information

Mobile PayWay. User guide

Mobile PayWay. User guide Mobile PayWay User guide The following help desks and authorisation centres are available to you 24 hours a day, 7 days a week. St.George Electronic Banking Service Centre Service and Sales Support Help

More information

Mobile PayWay User guide

Mobile PayWay User guide Mobile PayWay User guide Phone numbers Westpac Merchant Business Solutions Help Desk Service, Sales and Support Card reader difficulties Westpac Key Auth Service Cardholder Behaving Suspiciously Note:

More information

EFTPOS 1i Terminal User Guide. Learn how to use your new terminal with this easy-to-follow guide.

EFTPOS 1i Terminal User Guide. Learn how to use your new terminal with this easy-to-follow guide. EFTPOS 1i Terminal User Guide Learn how to use your new terminal with this easy-to-follow guide. Get in touch Merchant Help Desk Service, Sales and Support Terminal Difficulties Stationery Orders 1300

More information

Contactless Card Reader Merchant Operating Guide. PC-EFTPOS i5100 Terminal

Contactless Card Reader Merchant Operating Guide. PC-EFTPOS i5100 Terminal Contactless Card Reader Merchant Operating Guide PC-EFTPOS i5100 Terminal Phone Numbers The following Help Desk s and authorisation centre s are available to you 24 hours a day, 7 days a week. Bank of

More information

Quick IWL255 Merchant Operator Guide

Quick IWL255 Merchant Operator Guide Quick IWL255 Merchant Operator Guide Easy loading printer IWL255 Terminal Features Integrated contactless reader USB connector Magnetic card reader Navigation keys Smart card reader Key Functions Power

More information

EFTPOS Merchant Facilities Quick Reference Guide

EFTPOS Merchant Facilities Quick Reference Guide EFTPOS Merchant Facilities Quick Reference Guide How to Use this Guide This handy Quick Reference Guide has been designed to give you step-by-step, easy-to-follow instructions on how to correctly use your

More information

A complete guide to your EFTPOS Terminal.

A complete guide to your EFTPOS Terminal. A complete guide to your EFTPOS Terminal. EFTPOS Terminal User Guide. Phone Numbers Westpac Merchant Business Solutions Help Desk Service, Sales and Support Terminal Difficulties Stationery Orders Manual

More information

EFTPOS PLUS & EFTPOS MOBILE

EFTPOS PLUS & EFTPOS MOBILE INGENICO 5110 & 7910 TERMINAL SUPPLEMENTARY TERMINAL OPERATOR GUIDE v2.59 PLUS & MOBILE EPEMV2.59.0408 Commonwealth Bank of Australia ABN 48 123 123 124 Contents IMPORTANT NOTES...2 MOBILE USING THE TERMINAL...3

More information

How to connect your D210 using Bluetooth. How to connect your D210 using GPRS (SIM Card)

How to connect your D210 using Bluetooth. How to connect your D210 using GPRS (SIM Card) D210 En User Guide Content 3 Introduction 3 Scope 3 Related Documentation 4 Internet Connectivity 4 Using D210 with Mobile Phone 5 Using D210 with wireless (Wi-Fi) router 6 Using D210 with GPRS (requires

More information

Contactless Card Reader Merchant Operating Guide

Contactless Card Reader Merchant Operating Guide Contactless Card Reader Merchant Operating Guide Hypercom Terminals Phone Numbers. The following Help Desk s and Authorisation Centre s are available to you 24 hours a day, 7 days a week. BankSA Electronic

More information

EFTPOS Merchant Facilities Quick Reference Guide (VX520/VX680)

EFTPOS Merchant Facilities Quick Reference Guide (VX520/VX680) EFTPOS Merchant Facilities Quick Reference Guide (VX520/VX680) How to Use this Guide This handy Quick Reference Guide has been designed to give you step-by-step, easy-to-follow instructions on how to correctly

More information

Hotline 0800 068 5949

Hotline 0800 068 5949 Optimum M4240 Quick reference guide Description of functions Thermal printer paper compartment Hotline 0800 068 5949 Loading unit (masked) Direct selection function keys Direct selection function keys

More information

Merchant Operating Guide EFTPOS

Merchant Operating Guide EFTPOS Merchant Operating Guide EFTPOS 5 June 2009 PHONE NUMBERS Merchant Help Desk Service and Support Terminal Difficulties KeyAuth - Manual Card Authorisations (Visa and MasterCard) 1800 068 427 1300 302 226

More information

EFTPOS Merchant Facilities Quick Reference Guide (T4220/M4230)

EFTPOS Merchant Facilities Quick Reference Guide (T4220/M4230) EFTPOS Merchant Facilities Quick Reference Guide (T4220/M4230) How to Use this Guide This handy Quick Reference Guide has been designed to give you step-by-step, easy-to-follow instructions on how to correctly

More information

PC-EFTPOS / BWA Merchant Services. Installation Guide. (Verifone Vx810)

PC-EFTPOS / BWA Merchant Services. Installation Guide. (Verifone Vx810) PC-EFTPOS / BWA Merchant Services Installation Guide (Verifone Vx810) Release 1.04 Revision Record Version Date Author Document Revisions Preparation 1.00 July 2011 Harrisson Ghys Richard Bolt Document

More information

DPS POS Integration Certification Request and Test Scripts

DPS POS Integration Certification Request and Test Scripts DPS POS Integration Certification Request and Test Scripts 1 DOCUMENT HISTORY Version Author Date 3.0.0 David Merry 01/2012 3.0.1 Grant Shannon 01/2012 3.0.2 David Merry 01/2012 3.0.3 James Rees 06/2013

More information

Quick Guide to New Functionality (Revised June 2009)

Quick Guide to New Functionality (Revised June 2009) RSPOS 6.00 Credit Card Processing Quick Guide to New Functionality (Revised June 2009) What s New in 6.00.00? Release 6.00 includes functionality to process Credit Card transactions. After installing the

More information

Moneris HiSpeed 6200 OPERATING MANUAL For Credit, Chip and Debit Card Processing

Moneris HiSpeed 6200 OPERATING MANUAL For Credit, Chip and Debit Card Processing Moneris HiSpeed 6200 OPERATING MANUAL For Credit, Chip and Debit Card Processing Software Version: 3.17 Documentation Version: 1.05a Documentation Date: October 31, 2005 Copyright Moneris Solutions, 2005.

More information

AIB Merchant Services AIB Merchant Services Quick Reference Guide Ingenico

AIB Merchant Services AIB Merchant Services Quick Reference Guide Ingenico AIB Merchant Services AIB Merchant Services Quick Reference Guide Ingenico AIB Merchant Services AIBMS Quick Reference Guide This quick reference guide has been designed to answer the most common queries

More information

Merchant Operating Guide

Merchant Operating Guide Merchant Trading Name: Merchant Identification Number: Terminal Identification Number: PB 1 Merchant Operating Guide ANZ POS PLUS INTEGRATED EFTPOS SOLUTIONS Contents 1. Welcome 4 1.1 Merchant Agreement

More information

Merchant Operating Guide

Merchant Operating Guide PB 1 Merchant Operating Guide ANZ FastPay MOBILE PAYMENT SOLUTION Contents 1. Welcome 4 1.1 Merchant Agreement 4 1.2 Contact Details 4 1.3 How to get started 4 1.4 Authorisation 4 1.4.1 Authorisation Declined

More information

VX-670 Series APACS 40 User Guide

VX-670 Series APACS 40 User Guide VX-670 Series APACS 40 User Guide 2006 VeriFone. All rights reserved. VeriFone, the VeriFone logo, Vx are either trademarks or registered trademarks of VeriFone. No part of the contents of this document

More information

Quick Reference Guide

Quick Reference Guide First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Merchant Services Making card transaction faster. Quick Reference Guide Gemalto

More information

ANZ Merchant Business Solutions MERCHANT OPERATING GUIDE

ANZ Merchant Business Solutions MERCHANT OPERATING GUIDE ANZ Merchant Business Solutions MERCHANT OPERATING GUIDE Contents Getting Started Welcome to ANZ 2 How to Contact Us 2 Your Key Responsibilities 3 Which Cards Should you Accept? 4 Security Checks to Validate

More information

POS User Guide MagIC 3 X-Series

POS User Guide MagIC 3 X-Series POS User Guide MagIC 3 X-Series Table of Contents I. Overview 2 2. Transaction Menu 3 2.1 PURCHASE 3 2.2 REVERSAL 3 2.3 AUTHORIZATION 5 2.4 ADVICE 9 2.5 11 2.6 CASH ADVANCE 13 2.7 RECONCILIATION 15 2.8

More information

PC-EFTPOS IP Communications Gateway Installation Guide. EFT Client & EFT Server

PC-EFTPOS IP Communications Gateway Installation Guide. EFT Client & EFT Server PC-EFTPOS IP Communications Gateway Installation Guide EFT Client & EFT Server Release 1.08 March 2011 Revision Record Version Date Author Document Revisions Preparation 1.00 July 08 Richard Bolt Richard

More information

Using Your Terminal. Moneris Vx810 Duet

Using Your Terminal. Moneris Vx810 Duet Using Your Terminal Moneris Vx810 Duet Need help? Call 1-866-319-7450 Record your Moneris merchant number here: 2 Contents Moneris Vx810 Duet... 2 Optional devices............................... 4 Card

More information

How to connect your D200 using Bluetooth. How to connect your D200 using GPRS (SIM Card)

How to connect your D200 using Bluetooth. How to connect your D200 using GPRS (SIM Card) D200 En User Guide Content 3 Introduction 3 Scope 3 Related Documentation 4 Internet Connectivity 4 Using D200 with Mobile Phone 5 Using D200 with wireless (Wi-Fi) router 6 Using D200 with GPRS (requires

More information

PC-EFTPOS Communication Options

PC-EFTPOS Communication Options PC-EFTPOS Communication Options V1.02 Abstract This document describes all of the communication options that are available for the PC-EFTPOS product. CONTENTS INTRODUCTION... 1 Summary of Features:...1

More information

Credit & Debit Application

Credit & Debit Application USER MANUAL ALL TERMINAL PRODUCTS Credit & Debit Application Magic Models: C5, X5, X8, M3, M8 V Series Models: V5, V8, V9, V8 Plus, V9 Plus 1 Dejavoo Systems Instruction Manual V429.12 Instruction Manual

More information

FUTURE PROOF TERMINAL QUICK REFERENCE GUIDE. Review this Quick Reference Guide to. learn how to run a sale, settle your batch

FUTURE PROOF TERMINAL QUICK REFERENCE GUIDE. Review this Quick Reference Guide to. learn how to run a sale, settle your batch QUICK REFERENCE GUIDE FUTURE PROOF TERMINAL Review this Quick Reference Guide to learn how to run a sale, settle your batch and troubleshoot terminal responses. INDUSTRY Retail and Restaurant APPLICATION

More information

FREQUENTLY ASKED QUESTIONS - CHARGEBACKS

FREQUENTLY ASKED QUESTIONS - CHARGEBACKS FREQUENTLY ASKED QUESTIONS - CHARGEBACKS # Questions Answer 1 What is a Chargeback? A Chargeback is the term used by Banks for debiting a merchant s bank account due to successful return of a transaction

More information

Merchant Operating Guide. ANZ POS Plus 2 SIMPLE AND RELIABLE PAYMENT SOLUTIONS

Merchant Operating Guide. ANZ POS Plus 2 SIMPLE AND RELIABLE PAYMENT SOLUTIONS 1 Merchant Operating Guide ANZ POS Plus 2 SIMPLE AND RELIABLE PAYMENT SOLUTIONS Contents 2 1. Welcome 4 1.1 Merchant Agreement 4 1.2 Important Contact Details 4 1.3 Authorisation 4 1.4 Floor Limit 5 1.5

More information

Pocket Verifier Smartphone Edition Release Version 1 User Guide and Tutorial for Windows Mobile 5 Smartphone Motorola Q Samsung i320

Pocket Verifier Smartphone Edition Release Version 1 User Guide and Tutorial for Windows Mobile 5 Smartphone Motorola Q Samsung i320 Pocket Verifier Smartphone Edition Release Version 1 User Guide and Tutorial for Windows Mobile 5 Smartphone Motorola Q Samsung i320 Copyright 2006, Advanced Merchant Solutions Inc. All rights reserved.

More information

EFT930 Mobile GPRS Terminal. Quick Reference Guide

EFT930 Mobile GPRS Terminal. Quick Reference Guide EFT930 Mobile GPRS Terminal Quick Reference Guide 0 123 Send Mobile GPRS Terminal INDEX PAGE Glossary of Terms 2 Getting Started 3 Terminal Layout 4 Till Rolls 5 Changing Your Passwords 6 Taking Card Payments

More information

Mobile credit & debit card acceptance for your iphone

Mobile credit & debit card acceptance for your iphone Mobile credit & debit card acceptance for your iphone Datecs Bluepad50 PIN pad Contents Content. Page. User Information...... 1. CardEase Mobile - Introduction......... 2. Basic requirements........3.

More information

Using Your Terminal for UnionPay Cards (05/15)

Using Your Terminal for UnionPay Cards (05/15) Using Your Terminal for UnionPay Cards (05/15) Contents IMPORTANT: READ FIRST... 2 UnionPay overview... 3 How to identify UnionPay cards... 4 Card entry and card verification methods... 5 Processing UnionPay

More information

Contents Section 1: Quick Reference Guide 5

Contents Section 1: Quick Reference Guide 5 Merchant Agreement Contents Section 1: Quick Reference Guide 5 1. Introduction 6 2. Processing transactions 6 What is an authorisation? 7 Authorisation is not a guarantee of payment 7 Cardholder identification

More information

Moneris ict250 OPERATING MANUAL

Moneris ict250 OPERATING MANUAL Moneris ict250 OPERATING MANUAL Software Version 2.31 Documentation Date: July 15, 2013 MONERIS, MONERIS & Design, MONERIS SOLUTIONS & Design, and MERCHANT DIRECT are registered trade-marks of Moneris

More information

MySagePay. User Manual. Page 1 of 48

MySagePay. User Manual. Page 1 of 48 MySagePay User Manual Page 1 of 48 Contents About this guide... 4 Getting started... 5 Online help... 5 Accessing MySagePay... 5 Supported browsers... 5 The Administrator account... 5 Creating user accounts...

More information

Merchant Operating Guide. ANZ POS Turbo Plus INTEGRATED EFTPOS SOLUTIONS

Merchant Operating Guide. ANZ POS Turbo Plus INTEGRATED EFTPOS SOLUTIONS 1 Merchant Operating Guide ANZ POS Turbo Plus INTEGRATED EFTPOS SOLUTIONS Contents 2 1. Welcome 4 1.1 Merchant Agreement 4 1.2 Important Contact Details 4 1.3 Authorisation 4 1.4 Floor Limits 5 1.5 Change

More information

Contents Section 1: Quick Reference Guide 5. Section 2: Merchant Agreement General Terms and Conditions 23

Contents Section 1: Quick Reference Guide 5. Section 2: Merchant Agreement General Terms and Conditions 23 Merchant Agreement Contents Section 1: Quick Reference Guide 5 1. Introduction 6 2. Processing transactions 6 What is an authorisation? 7 Authorisation is not a guarantee of payment 7 Cardholder identification

More information

Quick Reference Guide. ict200 Series

Quick Reference Guide. ict200 Series Quick Reference Guide ict200 Series Hotkey Support Pressing one of the numeric keys (0-9) from the Idle Screen will take the user directly to certain pre-assigned transactions or tasks. Should any of those

More information

How to use your terminal

How to use your terminal ict/iwl Terminal How to use your terminal The basics Chip and PIN cards Insert the card with the chip facing up and towards the terminal. If the card has been inserted the wrong way or there is a problem

More information

Shell Card Merchant Operating Guide ANZ SHELL POS Turbo TM 2

Shell Card Merchant Operating Guide ANZ SHELL POS Turbo TM 2 Shell Acquiring Shell Card Merchant Operating Guide ANZ SHELL POS Turbo TM 2 Shell Helpdesk: 13 16 18 (For Shell Card queries) Release date: July 2013 Contents 1. Overview of Features... 3 1.1 Major Features...

More information

Mobile credit & debit card acceptance for your Smart Phone or Tablet. MobilePAY Shuttle

Mobile credit & debit card acceptance for your Smart Phone or Tablet. MobilePAY Shuttle Mobile credit & debit card acceptance for your Smart Phone or Tablet MobilePAY Shuttle User Information Record your Merchant Account and other useful information here. From time to time, you may need quick

More information

Clark Brands Payment Methods Manual. First Data Locations

Clark Brands Payment Methods Manual. First Data Locations Clark Brands Payment Methods Manual First Data Locations Table of Contents Introduction... 3 Valid Card Types... 3 Authorization Numbers, Merchant ID Numbers and Request for Copy Fax Numbers... 4 Other

More information

hicaps terminal user guide

hicaps terminal user guide hicaps terminal user guide 1 This page has been left blank intentionally. contact phone numbers for HICAPS/EFTPOS HICAPS Help Desk 1300 650 852 your merchant details Merchant No. For Authorisations: Credit

More information

User Guide: Apple devices

User Guide: Apple devices 1 User Guide: Apple devices Your details You may need these details from time to time. So it can be handy to have them here. But if you do record them, make sure you keep this guide somewhere safe. Your

More information

Merchant Operating Guide

Merchant Operating Guide Merchant Operating Guide multipos Turbo and mulitpos Mobile Terminals Australia s Merchant Specialist Merchant Trading Name: Merchant Identification Number: Terminal Identification Number: Contents 1.

More information

hicaps terminal user guide

hicaps terminal user guide hicaps terminal user guide contact phone numbers for HICAPS/EFTPOS HICAPS Help Desk 1300 650 852 your merchant details Merchant No. Manual Merchant No. For Authorisations: Credit Card (Credit) Account

More information

MERCHANT FACILITY. Operating Guide. VX520 Countertop

MERCHANT FACILITY. Operating Guide. VX520 Countertop MERCHANT FACILITY Operating Guide VX520 Countertop January 2015 Your Merchant Support VX520 Contact Guide The Merchant Helpdesk is available 24 hours, 7 days a week, Australian Eastern Standard Time (AEST).

More information

CREDIT CARD FRAUD PROTECTION. how to protect your business and your customers

CREDIT CARD FRAUD PROTECTION. how to protect your business and your customers CREDIT CARD FRAUD PROTECTION how to protect your business and your customers INTRODUCTION It is an unfortunate fact that many businesses will encounter a customer who presents a credit card or a credit

More information

Troubleshooting Sprint Mobile Broadband USB Modem by Novatel Wireless TM (Ovation TM U727)

Troubleshooting Sprint Mobile Broadband USB Modem by Novatel Wireless TM (Ovation TM U727) Troubleshooting Sprint Mobile Broadband USB Modem by Novatel Wireless TM (Ovation TM U727) If you are unable to resolve your issue using the Troubleshooting steps below, please contact Sprint Customer

More information

Hotline 0800 068 5949

Hotline 0800 068 5949 Optimum M4230 Quick reference guide Description of functions Thermal printer paper compartment Hotline 0800 068 5949 Direct selection function keys Direct selection function keys Battery charge status

More information

Frequently asked questions - Visa paywave

Frequently asked questions - Visa paywave Frequently asked questions - Visa paywave What is Visa paywave? Visa paywave is a new contactless method of payment - the latest evolution in Visa payments. It is a simple, secure and quick payment method

More information

Terminal Guide. Ingenico ICT220, ICT250, IWL220 & IWL250 Retail & Restaurant POS

Terminal Guide. Ingenico ICT220, ICT250, IWL220 & IWL250 Retail & Restaurant POS Terminal Guide Ingenico ICT220, ICT250, IWL220 & IWL250 Retail & Restaurant POS This Quick Reference Guide will guide you through understanding your terminal s functionality, for both countertop and wireless

More information

Moneris iwl255 Long-Range Mobile OPERATING MANUAL

Moneris iwl255 Long-Range Mobile OPERATING MANUAL Moneris iwl255 Long-Range Mobile OPERATING MANUAL Software Version 1.21 Documentation Date: August 13, 2012 Moneris and the Moneris Solutions design are registered trademarks of Moneris Solutions Corporation.

More information

Credit & Debit Application

Credit & Debit Application USER MANUAL ALL TERMINAL PRODUCTS Credit & Debit Application Magic Models: C5, X5, X8, M3, M8 V Series Models: V5, V8, V9, V8 Plus, V9 Plus 1 Dejavoo Systems Instruction Manual V429.12 Instruction Manual

More information

PAYMENT EXPRESS EFTPOS GETTING STARTED GUIDE. Version 0.1

PAYMENT EXPRESS EFTPOS GETTING STARTED GUIDE. Version 0.1 PAYMENT EXPRESS EFTPOS GETTING STARTED GUIDE Version 0.1 CONTENTS Direct Payment Solutions... 1 What s Required... 2 Components... 2 Verifone SC5000... 2 Ingenico i3070... 3 Ingenico ipp320/ipp350... 3

More information

Dolphin's Automatic Credit Card Authorisation and Fund Transfer - Servebase

Dolphin's Automatic Credit Card Authorisation and Fund Transfer - Servebase Dolphin Dynamics Dolphin's Automatic Credit Card Authorisation and Fund Transfer - Servebase Copyright 2009 Dolphin Dynamics Ltd. The information contained herein is the property of Dolphin Dynamics Ltd.

More information

The easy way to accept EFTPOS, Visa and MasterCard payments on the spot. Mobile Users... 2. Charging your PayClip. 2. Downloading the PayClip app.

The easy way to accept EFTPOS, Visa and MasterCard payments on the spot. Mobile Users... 2. Charging your PayClip. 2. Downloading the PayClip app. PayClip User Guide The easy way to accept EFTPOS, Visa and MasterCard payments on the spot. Contents Getting started made easy 2 Information for Merchants....................................................2

More information

VERIFONE VX QUICK REFERENCE GUIDE. Review this Quick Reference Guide to. learn how to run a sale, settle your batch

VERIFONE VX QUICK REFERENCE GUIDE. Review this Quick Reference Guide to. learn how to run a sale, settle your batch QUICK REFERENCE GUIDE VERIFONE VX Review this Quick Reference Guide to learn how to run a sale, settle your batch and troubleshoot terminal responses. INDUSTRY Retail and Restaurant APPLICATION Chase Paymentech

More information

VinNOW-TSYS Integration Setup

VinNOW-TSYS Integration Setup VinNOW-TSYS Integration Setup Once your account is established with TSYS, and installation appoint should have been arranged. If not, contact your sales representative as these steps should be done for

More information

Commonwealth Bank. CommBank. Payment app User Guide. Including Split Bill app. Version 2.0

Commonwealth Bank. CommBank. Payment app User Guide. Including Split Bill app. Version 2.0 Commonwealth Bank CommBank Payment app User Guide Including Split Bill app Version 2.0 Updated Wednesday, 11 March 2015 2 Contents 1. Getting started... 4 Getting to know the Payment app... 4 2. Customising

More information

Internet Payment Gateway

Internet Payment Gateway Internet Payment Gateway Merchant Administration Console Merchant Services TABLE OF CONTENTS Introduction to the Merchant Administration Console... 5 Console Overview... 5 Login Conditions... 5 Merchant

More information

FOR A BARRIER-FREE PAYMENT PROCESSING SOLUTION

FOR A BARRIER-FREE PAYMENT PROCESSING SOLUTION FOR A BARRIER-FREE PAYMENT PROCESSING SOLUTION MAKE THE SWITCH TO MONEXgroup ecommerce I Mobile I Wireless I Integrated I Countertop Solutions IN-STORE ON-THE-GO ONLINE Accept secure debit and credit card

More information

What Merchants Need to Know About EMV

What Merchants Need to Know About EMV Effective November 1, 2014 1. What is EMV? EMV is the global standard for card present payment processing technology and it s coming to the U.S. EMV uses an embedded chip in the card that holds all the

More information

Sync Guide. Sync Overview. Before the Event. During the Event. After the Event. Greater Giving Event Software

Sync Guide. Sync Overview. Before the Event. During the Event. After the Event. Greater Giving Event Software Sync Guide Sync Overview Timeline Equipment Terms + This guide will instruct you on how to transfer data between Greater Giving Event Software and Auctionpay Master terminal Before, During and After your

More information

Version 15.3 (October 2009)

Version 15.3 (October 2009) Copyright 2008-2010 Software Technology, Inc. 1621 Cushman Drive Lincoln, NE 68512 (402) 423-1440 www.tabs3.com Portions copyright Microsoft Corporation Tabs3, PracticeMaster, and the pinwheel symbol (

More information

Retail epay User Manual

Retail epay User Manual Retail epay User Manual USAEPAY RETAIL EPAY CHARGE Whether you are a Windows, Mac OS or Linux/Unix user, USA epay's epay Charge Retail Software is your number one solution for processing retail sales using

More information

CRM4M Accounting Set Up and Miscellaneous Accounting Guide Rev. 10/17/2008 rb

CRM4M Accounting Set Up and Miscellaneous Accounting Guide Rev. 10/17/2008 rb CRM4M Accounting Set Up and Miscellaneous Accounting Guide Rev. 10/17/2008 rb Topic Page Chart of Accounts 3 Creating a Batch Manually 8 Closing a Batch Manually 11 Cancellation Fees 17 Check Refunds 19

More information

THE QUICK GUIDE FOR NEDBANK MERCHANTS

THE QUICK GUIDE FOR NEDBANK MERCHANTS THE QUICK GUIDE FOR NEDBANK MERCHANTS Handy phone numbers Merchant helpdesk 0860 114 966 Visa/MasterCard authorisation 0860 321 222 American Express authorisation 0860 321 555 Diners Club authorisation

More information

CHARGE Anywhere. Mobile POS. User s Guide

CHARGE Anywhere. Mobile POS. User s Guide CHARGE Anywhere Palm Treo Mobile POS User s Guide 1 PURPOSE... 4 2 SCOPE... 4 3 DEFINITIONS... 4 3.1 Quick Sale... 4 3.2 Sale... 4 3.3 Auth Only... 4 3.4 Force... 4 3.5 Void... 4 3.6 Retry... 4 3.7 Return...

More information

PayWithIt for Android Devices User Guide Version 1.0.0

PayWithIt for Android Devices User Guide Version 1.0.0 PayWithIt for Android Devices User Guide Table of Contents About PayWithIt... 1 Installing PayWithIt... 1 Logging on to PayWithIt... 2 Logging Off from PayWithIt... 2 Configuring PayWithIt Settings...

More information

Card Sales & Refunds Quick Guide VeriFone Vx520

Card Sales & Refunds Quick Guide VeriFone Vx520 Card s & Refunds Quick Guide VeriFone Vx520 1. Chip & PIN s 2. Contactless (Where active) 3. Card Not Present (CNP) s 4. Refund Process 5. Receipts For full details, also refer to your main Vx520 User

More information

FrontDesk Installation And Configuration

FrontDesk Installation And Configuration Chapter 2 FrontDesk Installation And Configuration FrontDesk v4.1.25 FrontDesk Software Install Online Software Activation Installing State Related Databases Setting up a Workstation Internet Transfer

More information

PayClip User Guide. Getting started made easy. Get to know your PayClip device. Charging your PayClip device. Information for Merchants.

PayClip User Guide. Getting started made easy. Get to know your PayClip device. Charging your PayClip device. Information for Merchants. TM PayClip User Guide The easy way to accept Visa and MasterCard credit and debit card payments on the spot. Getting started made easy This User Guide gives you all the information you need on how to use

More information

Customer Payment Solutions. Vermont Systems Inc.

Customer Payment Solutions. Vermont Systems Inc. Customer Payment Solutions Vermont Systems Inc. Customer Payment Solutions (CPS) Allows you to process credit card/debit card transactions with the VeriFone MX830 PinPad, using the Vermont Systems, Inc.

More information

Redwood Merchant Services. Merchant Processing Terminology

Redwood Merchant Services. Merchant Processing Terminology ACH - Automated Clearing House for member banks to process electronic payments or withdrawals. (Credits or debits to a bank account) through the Federal Reserve Bank. Acquiring Bank - Licensed Visa/MasterCard

More information

Huawei E169 & E220 Status Lights

Huawei E169 & E220 Status Lights Huawei E169 & E220 Status Lights 3G Wireless Troubleshooting Connection Issues 1. Have you correctly inserted the SIM card into the USB Modem? Please ensure the SIM card is correctly inserted. The gold

More information

USING THE MODEL IQ 1000 INTELLICLOCK

USING THE MODEL IQ 1000 INTELLICLOCK USING THE MODEL IQ 1000 INTELLICLOCK The IQ 1000 is an advanced model of time clock with many features and benefits designed to offer you a wide range of options in how you collect your time and attendance

More information