Nimsoft Monitor. NetApp FlexPod Monitoring Best Practices Key Alarms and Threshold Settings

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1 Nimsoft Monitor NetApp FlexPod Monitoring Best Practices Key Alarms and Threshold Settings July 2012

2 Contents Introduction CDM Probe Cisco Monitor Probe Cisco UCS Probe Chassis Blade Server Switch/Fabric Interconnect Interface Traffic Probe Processes Probe Cisco_nxos Probe Cisco Nexus 1000v Cisco Nexus 2000 Series Cisco Nexus 5000/7000 series SQL Server VMware Probe Guest VMs ESX Hosts About Nimsoft

3 Introduction Converged infrastructure stacks like FlexPod for VMware represent a new standard in the delivery of IT services a complete data center in a box. FlexPod is a pre-integrated, pre-tested, and best-of-breed set of IT solutions that accelerate private cloud implementation, reduce total cost of ownership (TCO), and increase business agility. Nimsoft Monitor for FlexPod is the first solution to offer comprehensive, integrated monitoring coverage of all elements of the FlexPod platform. Nimsoft Monitor for FlexPod tracks all the physical, virtual, and application elements of FlexPod cloud environments. Further, it provides sophisticated monitoring while streamlining administration offering automated discovery, configuration, and monitoring. As a result, Nimsoft Monitor enables you to get the monitoring insights you need to quickly respond to outages, and even prevent them from happening in the first place. With these unified monitoring capabilities, Nimsoft Monitor enables enterprises and service providers to take full advantage of their FlexPod investments. This document defines the best practices for monitoring FlexPod platforms with Nimsoft Moniitor, outlining how to set up key alarms and establish appropriate baseline thresholds. It is not intended to provide a complete list of all the elements the solution can monitor and collect. This document is organized by the major components that exist within a FlexPod platform and includes monitoring information for both hardware and software. Nimsoft Monitor for FlexPod includes the following probes: CDM (CPU, Disk, Memory) Probe (cdm) Cisco Monitor Probe (cisco_monitor) Cisco Unified Computing System (UCS) Probe (cisco_ucs) NetApp Storage (netapp) Interface Traffic Probe (interface_traffic) Processes Probe (processes) Cisco NX-OS Probe (cisco_nxos) and other SNMP Probes (snmptoolkit, snmpget) SQL Server Probe (sql_server) VMware Probe (vmware) 3

4 1 CDM Probe The CDM (CPU, disk, and memory) probe is designed to monitor these three critical system resources on the servers that host the Nimsoft hubs. Name Condition Threshold Severity Description CPU Usage > 75% Warning Total CPU above error threshold CPU Usage > 90% Major Total CPU above error threshold ProcQueueLength > 4 Warning The number of processes waiting to run Memory Usage > 50% Warning Memory percent usage Memory Usage > 90% Major Memory percent usage Paging Activity > 150 Warning Amount of paging that is occurring Paging Activity > 400 Major Amount of paging that is occurring Disk Usage < 10% Major Percent of disk that's used 2 Cisco Monitor Probe The Nimsoft Cisco Monitor probe performs SNMP GET queries to defined Cisco SNMP devices, transforming the query result into alarms and/or quality of service for SLA purposes. The probe supports SNMPv1, SNMPv2c, and SNMPv3. The probe includes a set of predefined SNMP OID variables available on most Cisco devices, such as CPU and memory usage, state of temperatures, fans, power supply, and voltages. Name Condition Threshold Severity Description CPU Last 1 Min >= 90% Minor The overall CPU busy percentage in the last 1 minute period CPU Last 5 Min >= 90% Minor The overall CPU busy percentage in the last 5 minute period Fan State!= Normal Minor The current fan state Memory Percent Free < 10% Major The overall available memory percentage in the memory pool 4

5 Name Condition Threshold Severity Description Power Supply State!= Normal Minor The current power supply state Temperature State!= Normal Minor The current temperature state 3 Cisco UCS Probe This probe is a remote monitoring probe for Cisco UCS chassis 51xx series server blades system. Monitoring availability metrics in terms of server blades present and their status and environmental metrics in terms of temperature, power, current of various parts of the UCS system. 3.1 Chassis Name Condition Threshold Severity Scope Administrative State <> Acknowledged Critical Chassis ConfigState <> OK Critical Chassis Operability <> Operable Critical Chassis, Chassis Slots, PSU and Fan Overall Status <> Operable Critical Chassis, Chassis Slot and Chassis Fan Module Power <> OK Critical Chassis Thermal <> OK Critical Chassis 3.2 Blade Server Name Condition Threshold Severity Scope Administrative State <> Enabled Critical Blade Ethernet Adapters Operability <> Operable Critical Blade, Host FC level and Host Ethernet Administrative State <> In-Service Critical Blade Overall Status <> OK Critical Blade 5

6 Name Condition Threshold Severity Scope PowerState <> On Critical Blade Presense <> Equipped Critical Blade 3.3 Switch/Fabric Interconnect Name Condition Threshold Severity Scope Administrative State <> enabled Critical Switch Ethernet ports Link Failures > 0 Critical Switch FC Ports Err Stats Operability <> operable Critical Switch, Switch Fan, PSU and Eth Port s Overall Status <> Up Critical Switch FC Port. Signal Losses > 0 Critical Switch FC Ports Err Stats State <> online Critical Switch Slots Sync Losses > 0 Critical Switch FC Ports Err Stats 6

7 4 NetApp Storage This remote monitoring probe monitors NetApp storage systems, providing extensive availability and performance metrics. 4.1 Cluster Failover Interconnect Status value 2 or 3 Cluster Interconnect is degraded or failed Major Partner Status!= 2 Cluster Partner is Down Critical Status!= 2 Cluster is not in a working state Major 4.2 System Statistics Cache Age <1 Read Cache is Exhausted Error CPU Utilization >90% High CPU Utilization Error 4.3 Auto Support Failed Sends Growing Number Unable to Send Autosupport Message Error 4.4 Hardware Failed Fan >0 Fan Failed Major Failed Power Supply Count >0 Power Supply Failed Major 7

8 NVRAM Battery Status between 3 & 9 Inclusive NVRam Battery has an error Error Over Temperature Alarm =2 System is Over Temperature Major 4.5 Disks Number of Failed Disks > 0 A Disk has Failed Major Number of Spare Disks < 1 Spare disks have been depleted Major Disks Reconstructing Count > 0 A Raid group is reconstructing Error 4.6 Enclosures No of Enclosures Value goes down A disk shelf has been removed form the system Major Number of Modules Failed > 0 A shelf module as failed Major Number of Power supplies Failed > 0 A shelf power supply has failed Major Number of Fans Failed > 0 A Shelf fan has failed Major 4.7 Ethernet Interfaces Interface In Errors > 0 The interface is generating errors Error Interface Out Errors > 0 The interface is generating errors Error Operational Status > 1 The status of an Ethernet interface has changed Warning 8

9 4.8 Aggregates status!= online An aggregate has changed status to "offline" Critical Percent of Inodes Used >= 90% The number if Inodes used has reached a critical state Critical Percent of Files Used >= 90% The number if Files used has reached a critical state Critical Percent of Snapshot Space used Percent of File System Space Used Percent of Snapshot Space used Percent of File System Space Used >= 80% The aggregate utilisation is high and should be expanded >= 80% The aggregate utilisation is high and should be expanded >= 90% The aggregate has less that 10% of free space as has reached critical state >= 90% The aggregate has less that 10% of free space as has reached critical state Error Error Critical Critical 4.9 Volumes status!= online An Volume has changed status to "offline" Critical Percent of Inodes Used >= 90% The number if Inodes used has reached a critical state Critical Percent of Files Used >= 90% The number if Files used has reached a critical state Critical Percent of Snapshot Space used Percent of File System Space Used Percent of Snapshot Space used >= 80% The volume should be expanded to maintain its utilisation at a health state >= 80% The volume should be expanded to maintain its utilisation at a health state >= 90% The volume has less that 10% of free space as has reached critical state Error Error Critical 9

10 Percent of File System Space Used >= 90% The volume has less that 10% of free space as has reached critical state Critical 4.10 LUNs LUN Error Count >0 The LUN is generating errors Error LUN Online =1 The LUN has gone offline Error 4.11 vfilers Vfiler State!= running The Vfiler has been stopped Warning 4.12 SnapMirror -> SnapMirror Summary Total Source Failures growing number SnapMirror source transfers are failing Error Total Destination Failures growing number SnapMirror destination transfers are failing Error 4.13 NDMP Backup Failures > 0 NDMP Backups have experienced a failure Error 10

11 5 Interface Traffic Probe The Interface traffic monitor extracts and monitors network traffic on SNMP agents using standard MIB-II queries. The interface traffic probe will query the SNMP agent on the defined host for interface traffic data using a combination of SNMP Get requests. The probe is capable of monitoring one or more interfaces for traffic congestion and "dead" interfaces. Name Condition Threshold Severity Description Bandwidth % Used > 40% Minor The bandwidth utilization of the interface Bandwidth % Used > 80% Critical The bandwidth utilization of the interface Error Packets > 10 Packets Major The number of packets containing errors Discarded Packets > 10 Packets Major The number of packets being discarded Operational State = Up Critical The current operational state of the interface Administrative State = Up Critical The current admin state of the interface 6 Processes Probe The Processes probe can monitor the state of applications and generate alerts or takes action if an application has stopped, started, or generated an error. This probe can be used to monitor the health-state of the Nimsoft Monitoring architecture or other management software used to manage FlexPod platforms. All the processes you see in the table below are examples of such important management and monitoring software processes. Process Monitored Alarms When Description cdm.exe Instances running <> 1 Nimsoft Monitoring cisco_monitor.exe Instances running <> 1 Nimsoft Monitoring cisco_ucs.exe Instances running <> 1 Nimsoft Monitoring interface_traffic.exe Instances running <> 1 Nimsoft Monitoring java.exe (Clariion Probe) java.exe (VmWare Probe) Instances running <> 1 Instances running <> 1 Nimsoft Monitoring Nimsoft Monitoring 11

12 Process Monitored Alarms When Description snmpget.exe Instances running <> 1 Nimsoft Monitoring sqlserver_monitor.exe Instances running <> 1 Nimsoft Monitoring vpxd.exe Instances running <> 1 VMware vcenter sqlservr.exe Instances running <> 1 Microsoft SQL Server for vcenter vmwareupdatemgr.exe Instances running <> 1 VMware Update Manager java.exe Instances running <> 1 VMware Web Services DFM Instances running <> 1 Netapp DFM process Ontapi Instances running <> 1 Ontapi process 7 Cisco_nxos Probe Nimsoft Monitor primarily uses Cisco_nxos probe and also Interface_traffic, Cisco_monitor and SNMPtoolkit probes in order to pull information from physical and virtual network devices in the FlexPod environment. The support for Cisco Nexus and MDS devices is available in the Cisco_Nxos probe. 7.1 Cisco Nexus 1000v Name Condition Threshold Severity Description Nexus Module Operation Status - cefcmoduleopersta tus VSM Up TIme - cefcmoduleuptime!= 2 Critical This object shows the module's operational state. <= 0 Critical This object provides the up time for the module since it was last re-initialized 12

13 7.2 Cisco Nexus 2000 Series Name Condition Threshold Severity Description Nexus Device Current - cefcfrucurrent Nexus Module Operation Status - cefcmoduleopersta tus Nexus Power Status - cefcfrupoweroper Status NVRam Total Capacity - ceextnvramsize NVRAM Used - ceextnvramused System Memory - ceextprocessorram VSM Up TIme - cefcmoduleuptime >= 510 Warning Current supplied by the FRU (positive values) or current required to operate the FRU (negative values)!= 2 Critical This object shows the module's operational state.!= 2 Critical The operational status of the power supply > 0 Information Total number of bytes of NVRAM in the entity!= 0 Information Total number of used bytes of NVRAM in the entity <= 1024 Information Total number of bytes of RAM available on the processor = 0 Critical This object provides the up time for the module since it was last re-initialized 7.3 Cisco Nexus 5000/7000 series Name Condition Threshold Severity Description CPU Utilization >= 90 Critical Memory Utilization >= 90 Critical Nexus Add on FC/GE Module Operation Status - cefcmoduleopersta tus!= 2 Critical This object shows the module's operational state 13

14 Name Condition Threshold Severity Description Nexus Add on FC/GE Module Power Status - cefcfrupoweroper Status Nexus Fan Module - Fan Status - cefcfantrayoperst atus Nexus Module Fast Ethernet Interface Status Nexus Module Operation Status - cefcmoduleopersta tus Nexus Power Status - cefcfrupoweroper Status!= 2 Critical This object shows the module's power operational state!= 2 Major Nexus Fan Module. The operational state of the fan or fan tray. Unknown (1) - unknown.up (2) - powered on.down (3) - powered down.warning (4) - partial failure, needs replacement asap.!= 1 Major Nexus Fast Ethernet Interface status - The current operational state of the interface. The current operational state of the interface. The status codes are testing (3), down(2), up(1), dormant(5), notpresent(6).!= 2 Critical This object shows the module's operational state!= 2 Critical The operational status of the power supply 14

15 8 SQL Server The SQL Server probe will run SQL statements to extract pertinent information about SQL Server. This probe can run on a separate machine from the SQL Server and provides monitoring of vcenter databases. Name Condition Threshold Severity Description Check DB Alive!= 1 Major Monitors connectivity to the database instance DB Size >= KB Information Monitors space size (in Kb) for each database, log and data files together Deadlocks >= 0.01 Major Monitors the number of deadlocks per second Filegroup Free Space <= 10% Major Monitors free space in filegroups Free Space <= 10% Major Monitors free space in the database Full Scans >= 0.1 Information Monitors the number of full scans (table or index) per second Lock Timeouts >= 0.01 Major Monitor the number of locktimeouts per second Lock Waits >= 0.1 Information Monitor the number of Lock Waits per second Locked Users >= 1 Information Monitors the number of users suspended by locks Locks Used >= 80% Major Monitors % of lock and lock owner blocks used Log File Growths > 2 Information Monitors the number of times in interval the transaction log for the database has been expanded Logfile Size >= 100MB Major Monitors log file size Logfile Usage <= 90% Major Monitors the amount of free space in transaction log in % Server CPU >= 80% Information Monitors % of CPU usage by the SQL Server instance State!= 0 Major Monitors database state 15

16 Name Condition Threshold Severity Description Total Memory >= 15000KB Information Monitors total amount of dynamic server memory in KB Transactions >= 0.5 Information Monitors the number of transactions per second 9 VMware Probe The VMware probe collects and stores performance and availability data and fault information from the monitored virtual resources like VMs and corresponding ESX hosts managed by VMware Vsphere4.x VirtualCenter or by connecting to ESX servers directly. 9.1 Guest VMs Name Condition Threshold Severity Description CPU Used (% of available) Disk Free in % of Capacity Disk Free in % of Capacity > 90% Major Total CPU usage < 10 Major Guest disk free in % of capacity. < 20 Minor Guest disk free in % of capacity. Event > 2 Major Determines what types of errors VMware sends. 3=error events, 2=warning, 1=informational, 0= errors related to users GuestState!= 1 Major Operation mode of guest operating system (unknown=-1 notrunning=0 running=1 shuttingdown=2 resetting=3 standby=4). HeartbeatStatus > 1 Major The guest heartbeat (gray=0 green=1 yellow=2 red=3) Memory Active (% of Memory) > 90 Major Amount of memory that is actively used, as estimated by VMkernel based on recently touched memory pages 16

17 Name Condition Threshold Severity Description Memory Active (% of Memory) > 75 Minor Amount of memory that is actively used, as estimated by VMkernel based on recently touched memory pages PowerState!= 1 Major The current power state of the Virtual Machine (suspended=-1 poweroff=0 poweron=1) Status > 2 Major The overall alarm status of the host as determined by VMware (gray = unknown (0) green = functioning as expected (1) yellow = possible degradation (2) red = physical element is failing (3) 9.2 ESX Hosts Name Condition Threshold Severity Description CPU Status > 1 Major Status of the CPU packages (Gray=0 Green=1 Yellow=2 Red=3) CPU Reserved Capacity (% of mhz*numcpucpor es) > 90 Major Total CPU capacity reserved by virtual machines CPU Status > 1 Major Status of the CPU packages (Gray=0 Green=1 Yellow=2 Red=3) CPU Usage (Average/Rate) CPU Usage in MHz (% of mhz*numcpucore s) CPU Used (% of Available) > 90 Major CPU usage as a percentage during the interval > 90 Major CPU usage, as measured in megahertz, during the interval > 90 Critical Total CPU usage 17

18 Name Condition Threshold Severity Description CPU Used (% of Available) Memory Consumed (% of Memory Size) Memory Overhead (% of Memory Size) > 75 Minor Total CPU usage > 90 Major Amount of memory consumed by a virtual machine, host or cluster > 90 Major Amount of machine memory allocated to a virtual machine beyond its reserved amount Memory State > 1 Major One of four threshold levels representing the percentage of free memory on the host. The counter value determines swapping and ballooning behavior for memory reclamation. Memory Status > 1 Major Status of physical memory (Gray=0 Green=1 Yellow=2 Red=3) Memory Swap Used Memory Swap Used > 90% Major Amount of memory that is used by swap > 75% Minor Amount of memory that is used by swap Memory Swap In > 90 Major Amount swapped-in to memory Memory Swap Out > 90 Major Amount of memory swapped out to disk Memory Swap Used > 90 Major Amount of memory that is used by swap Memory Usage > 90 Major Memory usage as percentage of total configured or available memory Memory Used by vmkernel > 90 Major Amount of machine memory used by VMkernel for core functionality, such as device drivers and other internal uses 18

19 Name Condition Threshold Severity Description Status!= 1 Major The overall alarm status of the host as determined by VMware (gray = unknown (0) green = functioning as expected (1) yellow = possible degradation (2) red = physical element is failing (3) 19

20 About Nimsoft Nimsoft is a global leader in IT Management-as-a-Service. The company s lightweight ITMaaS solutions make it easy for enterprises and service providers to implement comprehensive, adaptable monitoring and service desk capabilities essential for managing today s dynamic computing environments. Learn more at North America Headquarters U.S. toll free: SLA MGMT ( ) Web: United Kingdom +44 (0) Norway & Northern Europe Germany +49 (0) Australia +61 (0) Brazil Mexico City +52 (55) Singapore New Delhi +(91 11) Mumbai +(91 22) Copyright 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y Nimsoft is a trademark or registered of CA. All other trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. 20

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