Predictive Analytics and Proactive Service. Dr. Detlef Nauck Research & Innovation, BT

Size: px
Start display at page:

Download "Predictive Analytics and Proactive Service. Dr. Detlef Nauck Research & Innovation, BT"

Transcription

1 Predictive Analytics and Proactive Service Dr. Detlef Nauck Research & Innovation, BT

2 Big Data Improving Data Plumbing

3 Operational Data Stove Pipe Challenge

4 Analytics No Silver Bullet

5 Autonomics Self-aware Processes

6 Decision Support Prediction is not enough

7 Objective Improving business decisions by revolutionising the way we analyse and make use of data

8 Big Data Benefits store and process at scale with commodity hardware store once process many times data agility schema flexibility complement existing data infrastructure Data economics More value per byte stored Lower the barriers to innovation 8

9 Autonomic Systems Increased responsiveness Selfconfiguring Selfhealing Business resiliency Selfoptimising Selfprotecting Operational Efficiency Secure information and resources

10 Motivation for Data Analytics Something has gone wrong and you want to fix it Gain insight. data mining process mining survey analysis react

11 Aperture Process Mining in BT Web-based Automatically discovers real process from workflow data Helps process optimisation teams Visualisation of process flows and statistical information Used across BT Important tool for transformational journey

12 Business Process Mining

13 Visual Analytics - SATURN

14 Predictive Analytics Pre-empt problems Optimise decisions Forecast to plan. data analysis process mining survey analysis churn/complaints early life failure demand react anticipate

15 Predicting Customer Behaviour Interactive models of customer behaviour Data from customer service processes and customer feedback Identification of Drivers What If Scenarios Target Setting Used in-house: Churn prevention, complaint prevention

16 Predict Early Life Failures Will a phone line that was switched off for an extended period fail in the first 28 days after being restarted? Predictive information changes the line start process in Openreach. X% 0.5X% Implementation Evaluation

17 Fault Model Simulations Weather Impact Generate multiple rainfall scenarios (full analysis uses 1000 scenarios), and use fault model to generate multiple plausible fault rate scenarios rainfall scenarios - weekly rain (mm) fault rate scenarios (faults per 1000 lines per year) Apr-12 Jul-12 Oct-12 Jan-13 Apr Apr-12 Jul-12 Oct-12 Jan-13 Apr-13

18 Forecasting Operational What If Scenarios volumes backlogs task times Policies people numbers cycle times history + forecasts validate against historic + provide forecasts

19 Predictive Dashboards 2012 Highly Commend

20 Pro-active Discovery You only find what you are looking for data analysis process mining survey analysis react churn early life failure demand anticipate analyst drives

21 Pro-active Discovery I don t know what I am looking for but I will know when I see it Machine makes suggestions Discovery machine guides data analysis process mining survey analysis react churn early life failure demand anticipate analyst drives

22 IDEAL Automatically Detecting Changing Patterns

23 Autonomic Business Processes Detect Act Diagnose Autonomic Operations: Act automatically in anticipation of events

24 Autonomic Network Management Rule mining to predict failures or degradation Key: Stages involved in prediction process Stages that implement predictions in real-time Stages that update historical data

25 USE CASES Network Autonomics EFFECT Link failures Link failures Router metrics QoS degradation Social TV Proactive provisioning Service flows unaffected by network failures Customer experience unaffected during high network load Customers receive content seamlessly Cross-layer correlation Router metrics Session admission Guaranteed QoS on admitted services Service metrics Multicast routing Dynamic capacity management

26 Open Innovation what to expect We are running a large open innovation programme with universities and customers around the globe Innovation centres in China and UAE Innovation scouting in Silicon Valley Some Highlights from MIT: Data Tamer data curation Data Wrangler data cleaning and transformation (http://vis.stanford.edu/wrangler/) MapD: massively parallel database platform (http://worldmap.harvard.edu/tweetmap/).

27 Data Wrangler (http://vis.stanford.edu/wrangler/)

28 Data Wrangler (http://vis.stanford.edu/wrangler/)

29 Data Wrangler (http://vis.stanford.edu/wrangler/)

30 Data Wrangler (http://vis.stanford.edu/wrangler/)

31 MapD (http://worldmap.harvard.edu/tweetmap/).

32 MapD (http://worldmap.harvard.edu/tweetmap/).

33 MapD (http://worldmap.harvard.edu/tweetmap/).

34 MapD (http://worldmap.harvard.edu/tweetmap/).

35

eircom gains deep insights into customer experience

eircom gains deep insights into customer experience eircom gains deep insights into customer experience Reducing churn and improving customer experience with predictive analytics from IBM and Presidion Smart is... Using predictive analytics to identify

More information

Demonstration of SAP Predictive Analysis 1.0, consumption from SAP BI clients and best practices

Demonstration of SAP Predictive Analysis 1.0, consumption from SAP BI clients and best practices September 10-13, 2012 Orlando, Florida Demonstration of SAP Predictive Analysis 1.0, consumption from SAP BI clients and best practices Vishwanath Belur, Product Manager, SAP Predictive Analysis Learning

More information

Social Business Analytics

Social Business Analytics IBM Software Business Analytics Social Analytics Social Business Analytics Gaining business value from social media 2 Social Business Analytics Contents 2 Overview 3 Analytics as a competitive advantage

More information

CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty

CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty CRM Best Practice Webinar Next generation CRM for enhanced customer journeys: from leads to loyalty Featured guest speaker Leslie Ament SVP Research and Principal Analyst at Hypatia Research Group and

More information

2015 Analyst and Advisor Summit. Advanced Data Analytics Dr. Rod Fontecilla Vice President, Application Services, Chief Data Scientist

2015 Analyst and Advisor Summit. Advanced Data Analytics Dr. Rod Fontecilla Vice President, Application Services, Chief Data Scientist 2015 Analyst and Advisor Summit Advanced Data Analytics Dr. Rod Fontecilla Vice President, Application Services, Chief Data Scientist Agenda Key Facts Offerings and Capabilities Case Studies When to Engage

More information

Advanced Analytics. The Way Forward for Businesses. Dr. Sujatha R Upadhyaya

Advanced Analytics. The Way Forward for Businesses. Dr. Sujatha R Upadhyaya Advanced Analytics The Way Forward for Businesses Dr. Sujatha R Upadhyaya Nov 2009 Advanced Analytics Adding Value to Every Business In this tough and competitive market, businesses are fighting to gain

More information

Craig McWilliams Craig Burrell. Bringing Smarter, Safer Transport to NZ

Craig McWilliams Craig Burrell. Bringing Smarter, Safer Transport to NZ Craig McWilliams Craig Burrell Bringing Smarter, Safer Transport to NZ World Class Transport. Smarter, Stronger, Safer. Bringing Smarter Safer Transport to NZ Craig Burrell Infrastructure Advisory Director

More information

TEXT ANALYTICS INTEGRATION

TEXT ANALYTICS INTEGRATION TEXT ANALYTICS INTEGRATION A TELECOMMUNICATIONS BEST PRACTICES CASE STUDY VISION COMMON ANALYTICAL ENVIRONMENT Structured Unstructured Analytical Mining Text Discovery Text Categorization Text Sentiment

More information

Predicting & Preventing Banking Customer Churn by Unlocking Big Data

Predicting & Preventing Banking Customer Churn by Unlocking Big Data Predicting & Preventing Banking Customer Churn by Unlocking Big Data Making Sense of Big Data http://www.ngdata.com Predicting & Preventing Banking Customer Churn by Unlocking Big Data 1 Predicting & Preventing

More information

Evolv Technology & Support Delivers Platform Updates & Customer Support Insights

Evolv Technology & Support Delivers Platform Updates & Customer Support Insights Ahead of the Change, Ahead of the Curve Evolv Technology & Support Delivers Platform Updates & Customer Support Insights Craig Lovell VP of Product Development Sandrine Moreau VP of Customer Support Agenda

More information

Predicting & Preventing Banking Customer Churn by Unlocking Big Data

Predicting & Preventing Banking Customer Churn by Unlocking Big Data Predicting & Preventing Banking Customer Churn by Unlocking Big Data Customer Churn: A Key Performance Indicator for Banks In 2012, 50% of customers, globally, either changed their banks or were planning

More information

VIEWPOINT. High Performance Analytics. Industry Context and Trends

VIEWPOINT. High Performance Analytics. Industry Context and Trends VIEWPOINT High Performance Analytics Industry Context and Trends In the digital age of social media and connected devices, enterprises have a plethora of data that they can mine, to discover hidden correlations

More information

Building Energy Management: Using Data as a Tool

Building Energy Management: Using Data as a Tool Building Energy Management: Using Data as a Tool Issue Brief Melissa Donnelly Program Analyst, Institute for Building Efficiency, Johnson Controls October 2012 1 http://www.energystar. gov/index.cfm?c=comm_

More information

Evolution of OpenCache: an OpenSource Virtual Content Distribution Network (vcdn) Platform

Evolution of OpenCache: an OpenSource Virtual Content Distribution Network (vcdn) Platform Evolution of OpenCache: an OpenSource Virtual Content Distribution Network (vcdn) Platform Daniel King d.king@lancaster.ac.uk Matthew Broadbent m.broadbent@lancaster.ac.uk David Hutchison d.hutchison@lancaster.ac.uk

More information

IBM Cognos BI Overview IBM Corporation

IBM Cognos BI Overview IBM Corporation IBM Cognos Overview 2012 IBM Corporation Overview of Cognos SW Products Cognos is a suite of products to create, Intelligence and Financial (FPM) Solutions IBM Cognos 10.1 All Intelligence capabilities,

More information

Text Analytics Beginner s Guide. Extracting Meaning from Unstructured Data

Text Analytics Beginner s Guide. Extracting Meaning from Unstructured Data Text Analytics Beginner s Guide Extracting Meaning from Unstructured Data Contents Text Analytics 3 Use Cases 7 Terms 9 Trends 14 Scenario 15 Resources 24 2 2013 Angoss Software Corporation. All rights

More information

Predictive analytics with System z

Predictive analytics with System z Predictive analytics with System z Faster, broader, more cost effective access to critical insights Highlights Optimizes high-velocity decisions that can consistently generate real business results Integrates

More information

IBM Cognos Insight. Independently explore, visualize, model and share insights without IT assistance. Highlights. IBM Software Business Analytics

IBM Cognos Insight. Independently explore, visualize, model and share insights without IT assistance. Highlights. IBM Software Business Analytics Independently explore, visualize, model and share insights without IT assistance Highlights Explore, analyze, visualize and share your insights independently, without relying on IT for assistance. Work

More information

Monitoring within an Autonomic Network: A. Framework

Monitoring within an Autonomic Network: A. Framework Monitoring within an Autonomic Network: A GANA based Network Monitoring i Framework Anastasios Zafeiropoulos, Athanassios Liakopoulos, Alan Davy, Ranganai Chaparadza tzafeir@grnet.gr Greek Research and

More information

HDP Hadoop From concept to deployment.

HDP Hadoop From concept to deployment. HDP Hadoop From concept to deployment. Ankur Gupta Senior Solutions Engineer Rackspace: Page 41 27 th Jan 2015 Where are you in your Hadoop Journey? A. Researching our options B. Currently evaluating some

More information

Solution Overview. Customer Experience Management Solution

Solution Overview. Customer Experience Management Solution Solution Overview Customer Experience Management Solution NetTrax delivers detailed statistics and failure information directly from subscribers handsets which allows an operator to monitor the true customer

More information

Are You Big Data Ready?

Are You Big Data Ready? ACS 2015 Annual Canberra Conference Are You Big Data Ready? Vladimir Videnovic Business Solutions Director Oracle Big Data and Analytics Introduction Introduction What is Big Data? If you can't explain

More information

Analytics for cross-channel campaigns

Analytics for cross-channel campaigns Analytics for cross-channel campaigns Contents Introduction Introduction 3 Personalizing the interactions 4 What are the different types of analytics? 5 Measurement and insight 5 Segmentation 6 analytics

More information

Big Data better business benefits

Big Data better business benefits Big Data better business benefits Paul Edwards, HouseMark 2 December 2014 What I ll cover.. Explain what big data is Uses for Big Data and the potential for social housing What Big Data means for HouseMark

More information

CREATING CUSTOMER INSIGHT

CREATING CUSTOMER INSIGHT CREATING CUSTOMER INSIGHT Organisations have discovered that the merging of their market research department with their database marketing team has not necessarily led to a stream of insights that revolutionise

More information

IBM Software Hadoop in the cloud

IBM Software Hadoop in the cloud IBM Software Hadoop in the cloud Leverage big data analytics easily and cost-effectively with IBM InfoSphere 1 2 3 4 5 Introduction Cloud and analytics: The new growth engine Enhancing Hadoop in the cloud

More information

Virtual Desktop Infrastructure Optimization with SysTrack Monitoring Tools and Login VSI Testing Tools

Virtual Desktop Infrastructure Optimization with SysTrack Monitoring Tools and Login VSI Testing Tools A Software White Paper December 2013 Virtual Desktop Infrastructure Optimization with SysTrack Monitoring Tools and Login VSI Testing Tools A Joint White Paper from Login VSI and Software 2 Virtual Desktop

More information

BUSINESSOBJECTS PREDICTIVE WORKBENCH XI 3.0

BUSINESSOBJECTS PREDICTIVE WORKBENCH XI 3.0 PRODUCTS BUSINESSOBJECTS PREDICTIVE WORKBENCH XI 3.0 Transform Your Future with Insight Today Key Features As part of the BusinessObjects XI platform, BusinessObjects Predictive Workbench: Provides robust

More information

The IBM Cognos family

The IBM Cognos family IBM Software Business Analytics Cognos software The IBM Cognos family Analytics in the hands of everyone who needs it The IBM Cognos family Overview Business intelligence (BI) and business analytics have

More information

Integrated Stress Testing

Integrated Stress Testing Risk & Compliance the way we see it Integrated Stress Testing A Practical Approach Contents 1 Introduction 3 2 Stress Testing Framework 4 3 Data Management 6 3.1 Data Quality 6 4 Governance 7 4.1 Scenarios,

More information

High Performance Computing and Big Data: The coming wave.

High Performance Computing and Big Data: The coming wave. High Performance Computing and Big Data: The coming wave. 1 In science and engineering, in order to compete, you must compute Today, the toughest challenges, and greatest opportunities, require computation

More information

Predictive Analytics for IT Giving Organizations an Edge in a Rapidly Changing World

Predictive Analytics for IT Giving Organizations an Edge in a Rapidly Changing World Predictive Analytics for IT Giving Organizations an Edge in a Rapidly Changing World EXECUTIVE SUMMARY By Dan Kusnetzky, Distinguished Analyst Organizations find themselves facing a complex mix of applications

More information

GO BEYOND DATA Real-time Analytics for Application Performance Management

GO BEYOND DATA Real-time Analytics for Application Performance Management GO BEYOND DATA Real-time Analytics for Application Performance Management Yury Oleynik Data Analyst Modern applications Agenda Monitoring challenges INSTANA apploach Instana, Inc. Proprietary and Confidential

More information

Probes and Big Data: Opportunities and Challenges

Probes and Big Data: Opportunities and Challenges Probes and Big Data: Opportunities and Challenges Fiona Calvert, Director Information Services and Mapping, Department of Transport Planning and Local Infrastructure New data sources, probes and big data

More information

I. TODAY S UTILITY INFRASTRUCTURE vs. FUTURE USE CASES...1 II. MARKET & PLATFORM REQUIREMENTS...2

I. TODAY S UTILITY INFRASTRUCTURE vs. FUTURE USE CASES...1 II. MARKET & PLATFORM REQUIREMENTS...2 www.vitria.com TABLE OF CONTENTS I. TODAY S UTILITY INFRASTRUCTURE vs. FUTURE USE CASES...1 II. MARKET & PLATFORM REQUIREMENTS...2 III. COMPLEMENTING UTILITY IT ARCHITECTURES WITH THE VITRIA PLATFORM FOR

More information

Integrating a Big Data Platform into Government:

Integrating a Big Data Platform into Government: Integrating a Big Data Platform into Government: Drive Better Decisions for Policy and Program Outcomes John Haddad, Senior Director Product Marketing, Informatica Digital Government Institute s Government

More information

The metrics that matter

The metrics that matter WHITE PAPER The metrics that matter How actionable analytics can transform field service management performance. www. Introduction The top strategic action for two-thirds of service organisations is to

More information

Lync Network Readiness Assessment 20335B; 3 days, Instructor-led

Lync Network Readiness Assessment 20335B; 3 days, Instructor-led Lync Network Readiness Assessment 20335B; 3 days, Instructor-led Course Description This is a 3-day instructor Led Training (ILT) Course that targets the needs of professionals with data networking experience

More information

OneSight Voice Quality Assurance

OneSight Voice Quality Assurance OneSight Voice Quality Assurance Benefits Proactively determine voice quality issues as well as other service impacting issues before users complain Comprehensively monitor communications systems with

More information

Customer centric transformation for next generation customer service CUSTOMER CENTRICITY

Customer centric transformation for next generation customer service CUSTOMER CENTRICITY Social Mobile Data CUSTOMER CENTRICITY Cyber security Cloud Customer centric transformation for next generation customer service Solutions and services for improving customer focus and satisfaction across

More information

SIMPLIFYING BIG DATA Real- &me, interac&ve data analy&cs pla4orm for Hadoop NFLABS

SIMPLIFYING BIG DATA Real- &me, interac&ve data analy&cs pla4orm for Hadoop NFLABS SIMPLIFYING BIG DATA Real- &me, interac&ve data analy&cs pla4orm for Hadoop NFLABS Did you know? Founded in 2011, NFLabs is an enterprise software c o m p a n y w o r k i n g o n developing solutions to

More information

ANALYTICS BUILT FOR INTERNET OF THINGS

ANALYTICS BUILT FOR INTERNET OF THINGS ANALYTICS BUILT FOR INTERNET OF THINGS Big Data Reporting is Out, Actionable Insights are In In recent years, it has become clear that data in itself has little relevance, it is the analysis of it that

More information

Intelligent Business Operations and Big Data. 2014 Software AG. All rights reserved.

Intelligent Business Operations and Big Data. 2014 Software AG. All rights reserved. Intelligent Business Operations and Big Data 1 What is Big Data? Big data is a popular term used to acknowledge the exponential growth, availability and use of information in the data-rich landscape of

More information

White Paper. How Streaming Data Analytics Enables Real-Time Decisions

White Paper. How Streaming Data Analytics Enables Real-Time Decisions White Paper How Streaming Data Analytics Enables Real-Time Decisions Contents Introduction... 1 What Is Streaming Analytics?... 1 How Does SAS Event Stream Processing Work?... 2 Overview...2 Event Stream

More information

Better Together with Microsoft Dynamics CRM

Better Together with Microsoft Dynamics CRM Better Together with Microsoft Dynamics CRM Enhance the power and effectiveness of Microsoft Dynamics CRM business software with Microsoft products and technologies that work even better, together. Microsoft

More information

Lead Provider Framework Draft Scope. NHS England / 13/12/13 Gateway Ref: 00897

Lead Provider Framework Draft Scope. NHS England / 13/12/13 Gateway Ref: 00897 Lead Provider Framework Draft Scope NHS England / 13/12/13 Gateway Ref: 00897 1 Introduction The commissioning support lead provider framework is being developed in response to requests from CCGs for a

More information

Autonomic IoT Systems Realizing Self-* Properties in IoT Systems

Autonomic IoT Systems Realizing Self-* Properties in IoT Systems Autonomic IoT Systems Realizing Self-* Properties in IoT Systems Noor Bajunaid nbajunai@masonlive.gmu.edu CS 788 Fall 2015 1 IoT and CPS The internet of things is known as giving any object the ability

More information

MES and Industrial Internet

MES and Industrial Internet October 7, 2014 MES and Industrial Internet Jan Snoeij Board Member, MESA International Principal Consultant, CGI Do you know MESA? Agenda Introduction Internet of Things Big Data Smart Factory or Smart

More information

Online analytics survey

Online analytics survey Online analytics survey SCREENERS Qa. Can I confirm that your business has a website? Yes 1 No 2 Any companies responding as No were screened out from the survey Qb. Can I confirm that you are in a position

More information

Minder Network Performance Monitoring

Minder Network Performance Monitoring Minder Network Performance Monitoring Monitor everything about your Network performance Discover, visualize and monitor your complete IT Infrastructure in less than an hour. Mindarray s Minder is a powerful

More information

4 Steps to Surviving Big Data

4 Steps to Surviving Big Data 4 Steps to Surviving Big Data As big data projects slam network performance, network managers must be ready for the challenges they bring. There s No Doubt that Big Data is a Big Deal to Companies Today

More information

Trends in Production Management Software for the CPG Industries

Trends in Production Management Software for the CPG Industries AUGUST 16, 2012 Trends in Production Management Software for the CPG Industries By John Blanchard Keywords Consumer Packaged Goods, CPG, Production Management, Production Management Software Overview ARC

More information

Innovation Session BIG DATA. HP EMEA Software Performance Tour 2014

Innovation Session BIG DATA. HP EMEA Software Performance Tour 2014 HP EMEA Software Performance Tour 2014 Innovation Session BIG DATA Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Unlocking

More information

Establishing a business performance management ecosystem.

Establishing a business performance management ecosystem. IBM business performance management solutions White paper Establishing a business performance management ecosystem. IBM Software Group March 2004 Page 2 Contents 2 Executive summary 3 Business performance

More information

Big Data and New Paradigms in Information Management. Vladimir Videnovic Institute for Information Management

Big Data and New Paradigms in Information Management. Vladimir Videnovic Institute for Information Management Big Data and New Paradigms in Information Management Vladimir Videnovic Institute for Information Management 2 "I am certainly not an advocate for frequent and untried changes laws and institutions must

More information

Threat intelligence visibility the way forward. Mike Adler, Senior Product Manager Assure Threat Intelligence

Threat intelligence visibility the way forward. Mike Adler, Senior Product Manager Assure Threat Intelligence Threat intelligence visibility the way forward Mike Adler, Senior Product Manager Assure Threat Intelligence The modern challenge Today, organisations worldwide need to protect themselves against a growing

More information

Business Analytics. Gaining the Advantage

Business Analytics. Gaining the Advantage Business Analytics Gaining the Advantage Clients Collective Intelligence is one of 100 partners Nationally Surfacing Previously Siloed Data Allow Users Direct Access to Data Streamline Business Practices

More information

Managed Services Technology Stack

Managed Services Technology Stack Managed Services Technology Stack By George Humphrey, Senior Director, Research, Managed Services, TSIA TECHNOLOGY INSIGHT 1 MANAGED SERVICES TSIA-TI-14-031 December 15, 2014 The Managed Services Technology

More information

Leveraging SDN and NFV in the WAN

Leveraging SDN and NFV in the WAN Leveraging SDN and NFV in the WAN Introduction Software Defined Networking (SDN) and Network Functions Virtualization (NFV) are two of the key components of the overall movement towards software defined

More information

Redefining Infrastructure Management for Today s Application Economy

Redefining Infrastructure Management for Today s Application Economy WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity

More information

Solution Overview. Optimizing Customer Care Processes Using Operational Intelligence

Solution Overview. Optimizing Customer Care Processes Using Operational Intelligence Solution Overview > Optimizing Customer Care Processes Using Operational Intelligence 1 Table of Contents 1 Executive Overview 2 Establishing Visibility Into Customer Care Processes 3 Insightful Analysis

More information

Splunk for VMware Virtualization. Marco Bizzantino marco.bizzantino@kiratech.it Vmug - 05/10/2011

Splunk for VMware Virtualization. Marco Bizzantino marco.bizzantino@kiratech.it Vmug - 05/10/2011 Splunk for VMware Virtualization Marco Bizzantino marco.bizzantino@kiratech.it Vmug - 05/10/2011 Collect, index, organize, correlate to gain visibility to all IT data Using Splunk you can identify problems,

More information

The Convergence of Data and Analytics in the Corporate World

The Convergence of Data and Analytics in the Corporate World The Convergence of Data and Analytics in the Corporate World Is it possible to draw parallels between commercial experience and tax applications? Jack Noonan President & Chief Executive Officer SPSS Inc.

More information

Lync Network Readiness Assessment

Lync Network Readiness Assessment 3 Riverchase Office Plaza Hoover, Alabama 35244 Phone: 205.989.4944 Fax: 855.317.2187 E-Mail: rwhitney@discoveritt.com Web: www.discoveritt.com Course 20335B: Lync Network Readiness Assessment 3 Days About

More information

CLOUD OPERATIONS CENTER

CLOUD OPERATIONS CENTER www.wipro.com CLOUD OPERATIONS CENTER TRANSFORMING TO A SEAMLESS HYBRID CLOUD EXPERIENCE DO BUSINESS BETTER Whether you use traditional data centers, virtualized environments, on/off-prem private clouds,

More information

Empowering the Masses with Analytics

Empowering the Masses with Analytics Empowering the Masses with Analytics THE GAP FOR BUSINESS USERS For a discussion of bridging the gap from the perspective of a business user, read Three Ways to Use Data Science. Ask the average business

More information

International Journal of Advanced Engineering Research and Applications (IJAERA) ISSN: 2454-2377 Vol. 1, Issue 6, October 2015. Big Data and Hadoop

International Journal of Advanced Engineering Research and Applications (IJAERA) ISSN: 2454-2377 Vol. 1, Issue 6, October 2015. Big Data and Hadoop ISSN: 2454-2377, October 2015 Big Data and Hadoop Simmi Bagga 1 Satinder Kaur 2 1 Assistant Professor, Sant Hira Dass Kanya MahaVidyalaya, Kala Sanghian, Distt Kpt. INDIA E-mail: simmibagga12@gmail.com

More information

Annual Analyst Briefing

Annual Analyst Briefing Annual Analyst Briefing BT Wholesale 15 December 2011 Legal disclaimer: Information is accurate at the time of issue but is subject to change. Applicable BT standard terms and conditions apply. Plans are

More information

Customer Experience Management

Customer Experience Management Customer Experience Management Best Practices for Voice of the Customer (VoC) Programmes Jörg Höhner Senior Vice President Global Head of Automotive SPA Future Thinking The Evolution of Customer Satisfaction

More information

Perform: Monitor to Assure a Great User Experience

Perform: Monitor to Assure a Great User Experience Whitepaper Perform: Monitor to Assure a Great User Experience Introduction IP-based network infrastructures provide many benefits. They open the door to creating a Unified Communications (UC) environment

More information

BETTER BUSINESS FORESIGHT THROUGH SHARPER TECHNOLOGICAL INSIGHT.

BETTER BUSINESS FORESIGHT THROUGH SHARPER TECHNOLOGICAL INSIGHT. www.wipro.com BETTER BUSINESS FORESIGHT THROUGH SHARPER TECHNOLOGICAL INSIGHT. FixOmatic DO BUSINESS BETTER AUTOMATION: THE KEY TO SERVICE INNOVATION Automation has now become one of the top priorities

More information

Implement a unified approach to service quality management.

Implement a unified approach to service quality management. Service quality management solutions To support your business objectives Implement a unified approach to service quality management. Highlights Deliver high-quality software applications that meet functional

More information

Network Health Framework: A Proactive Approach

Network Health Framework: A Proactive Approach Network Health Framework: A Proactive Approach Cisco Services Solution Improves Network Health with Preemptive Practices: Analyses, Action Plans, and Remediation. Abstract Service Providers (SPs) today

More information

BIG DATA What it is and how to use?

BIG DATA What it is and how to use? BIG DATA What it is and how to use? Lauri Ilison, PhD Data Scientist 21.11.2014 Big Data definition? There is no clear definition for BIG DATA BIG DATA is more of a concept than precise term 1 21.11.14

More information

Big Data / FDAAWARE. Rafi Maslaton President, cresults the maker of Smart-QC/QA/QD & FDAAWARE 30-SEP-2015

Big Data / FDAAWARE. Rafi Maslaton President, cresults the maker of Smart-QC/QA/QD & FDAAWARE 30-SEP-2015 Big Data / FDAAWARE Rafi Maslaton President, cresults the maker of Smart-QC/QA/QD & FDAAWARE 30-SEP-2015 1 Agenda BIG DATA What is Big Data? Characteristics of Big Data Where it is being used? FDAAWARE

More information

Build Your Managed Services Business with ScienceLogic

Build Your Managed Services Business with ScienceLogic White Paper Build Your Managed Services Business with ScienceLogic Sharpen Your Competitive Edge with Revenue-Driving Services 1 As a managed service provider (MSP), you realize that both the opportunities

More information

SDN and NFV in the WAN

SDN and NFV in the WAN WHITE PAPER Hybrid Networking SDN and NFV in the WAN HOW THESE POWERFUL TECHNOLOGIES ARE DRIVING ENTERPRISE INNOVATION rev. 110615 Table of Contents Introduction 3 Software Defined Networking 3 Network

More information

IBM Software IBM Business Process Management Suite. Increase business agility with the IBM Business Process Management Suite

IBM Software IBM Business Process Management Suite. Increase business agility with the IBM Business Process Management Suite IBM Software IBM Business Process Management Suite Increase business agility with the IBM Business Process Management Suite 2 Increase business agility with the IBM Business Process Management Suite We

More information

IBM WebSphere Business Monitor, Version 6.1

IBM WebSphere Business Monitor, Version 6.1 Providing real-time visibility into business performance IBM, Version 6.1 Highlights Enables business users to view Integrates with IBM s BPM near real-time data on Web 2.0 portfolio and non-ibm dashboards

More information

SAP Cloud for Analytics

SAP Cloud for Analytics SAP Cloud for Analytics All Analytics. All Users. One Product. Carl Harris, ANZ Analytics Director November, 2015 Massive amounts of data lead to new opportunities... Transactions Conversations Machines

More information

Talousjohto muutosagenttina ja informaatiotulvan tulkkina

Talousjohto muutosagenttina ja informaatiotulvan tulkkina Juha Teljo Business Intelligence Solution Executive Talousjohto muutosagenttina ja informaatiotulvan tulkkina Business Analytics software Finance needs to improve its effectiveness in order to deliver

More information

Service Suite for Communications Mobile workforce management solutions

Service Suite for Communications Mobile workforce management solutions Service Suite for Communications Mobile workforce management solutions No other mobile workforce management provider knows the communications industry like ABB. That s why ABB has become one of the leading

More information

Big Picture Mutuality

Big Picture Mutuality Big Picture Mutuality Chaired by Alan Goddard, Cornish Mutual Daniel Tischer, Centre for Mutual and Employee-Owned Business, Oxford Steve Barry, ICMIF Roy Jubraj, Accenture TECHNOLOGY AND INSURANCE A NATURAL

More information

PROCESSING & MANAGEMENT OF INBOUND TRANSACTIONAL CONTENT

PROCESSING & MANAGEMENT OF INBOUND TRANSACTIONAL CONTENT PROCESSING & MANAGEMENT OF INBOUND TRANSACTIONAL CONTENT IN THE GLOBAL ENTERPRISE A BancTec White Paper SUMMARY Reducing the cost of processing transactions, while meeting clients expectations, protecting

More information

Customer Experience Management Platform. ClearView

Customer Experience Management Platform. ClearView Customer Experience Management Platform ClearView What does a CEM platform have to do with brand loyalty? It is not enough to merely 'listen' to customers. Without an integrated and thoughtful approach

More information

A Leadership Perspectives White Paper

A Leadership Perspectives White Paper A Leadership Perspectives White Paper Technology-led Customer Experience Enhancement Recommended approaches for CIO/CTO leadership Executive Summary The mantra of customer-centric business has some major

More information

A Guide Through the BPM Maze

A Guide Through the BPM Maze A Guide Through the BPM Maze WHAT TO LOOK FOR IN A COMPLETE BPM SOLUTION With multiple vendors, evolving standards, and ever-changing requirements, it becomes difficult to recognize what meets your BPM

More information

SAP Predictive Analysis: Strategy, Value Proposition

SAP Predictive Analysis: Strategy, Value Proposition September 10-13, 2012 Orlando, Florida SAP Predictive Analysis: Strategy, Value Proposition Thomas B Kuruvilla, Solution Management, SAP Business Intelligence Scott Leaver, Solution Management, SAP Business

More information

IBM 2010 校 园 蓝 色 加 油 站 之. 商 业 流 程 分 析 与 优 化 - Business Process Management and Optimization. Please input BU name. Hua Cheng chenghua@cn.ibm.

IBM 2010 校 园 蓝 色 加 油 站 之. 商 业 流 程 分 析 与 优 化 - Business Process Management and Optimization. Please input BU name. Hua Cheng chenghua@cn.ibm. Please input BU name IBM 2010 校 园 蓝 色 加 油 站 之 商 业 流 程 分 析 与 优 化 - Business Process Management and Optimization Hua Cheng chenghua@cn.ibm.com Agenda Why BPM What is BPM What is BAM How BAM helps optimization

More information

TO BETTER ANALYTICS. A Front Office Guide. A whitepaper by. Deeper Insight. Better Decisions. Portfolio Credit Risk

TO BETTER ANALYTICS. A Front Office Guide. A whitepaper by. Deeper Insight. Better Decisions. Portfolio Credit Risk Product Tier 1 Product Tier 2 Industry Tier 1 Industry Tier 2 Counterparty 476,892 mn Derivatives Industrials Materials Financing Issuer Risk Consumer Healthcare Product Tier 1 Product Tier 2 Counterparty

More information

HP Systems Insight Manager and HP OpenView

HP Systems Insight Manager and HP OpenView HP Systems Insight Manager and HP OpenView Working Better Together to Deliver End-to-End Management, from Hardware Infrastructure to Business Service Availability Executive Summary... 2 Challenges of Managing

More information

Predictive Maintenance for Effective Asset Management

Predictive Maintenance for Effective Asset Management Predictive Maintenance for Effective Asset Management Jarlath Quinn Analytics Consultant Rachel Clinton Business Development www.sv-europe.com FAQs Is this session being recorded? Yes Can I get a copy

More information

ProjectWare Dashboard. Rapid Process Automation

ProjectWare Dashboard. Rapid Process Automation ProjectWare Dashboard Rapid Process Automation * Patent Pending Contents Introduction Selecting Application Creating programs, projects, tasks Tracking status with dashboards Updating documents, issues,

More information

Voice. listen, understand and respond. enherent. wish, choice, or opinion. openly or formally expressed. May 2010. - Merriam Webster. www.enherent.

Voice. listen, understand and respond. enherent. wish, choice, or opinion. openly or formally expressed. May 2010. - Merriam Webster. www.enherent. Voice wish, choice, or opinion openly or formally expressed - Merriam Webster listen, understand and respond May 2010 2010 Corp. All rights reserved. www..com Overwhelming Dialog Consumers are leading

More information

Bruhati Technologies. About us. ISO 9001:2008 certified. Technology fit for Business

Bruhati Technologies. About us. ISO 9001:2008 certified. Technology fit for Business Bruhati Technologies ISO 9001:2008 certified Technology fit for Business About us 1 Strong, agile and adaptive Leadership Geared up technologies for and fast moving long lasting With sound understanding

More information

Intelligent Government From Data to Decision. Robert Lindsley robert.lindsley@oracle.com Oracle, Public Sector Technology Group

Intelligent Government From Data to Decision. Robert Lindsley robert.lindsley@oracle.com Oracle, Public Sector Technology Group Intelligent Government From Data to Decision Robert Lindsley robert.lindsley@oracle.com Oracle, Public Sector Technology Group Safe Harbor Statement The following is intended to outline our general product

More information

Agile Manufacturing for ALUMINIUM SMELTERS

Agile Manufacturing for ALUMINIUM SMELTERS Agile Manufacturing for ALUMINIUM SMELTERS White Paper This White Paper describes how Advanced Information Management and Planning & Scheduling solutions for Aluminium Smelters can transform production

More information

ComEd Improves Reliability and Efficiency with a Single Network for Multiple Smart Grid Services

ComEd Improves Reliability and Efficiency with a Single Network for Multiple Smart Grid Services : ComEd ComEd Improves Reliability and Efficiency with a Single Network for Multiple Smart Grid Services BACKGROUND Commonwealth Edison (ComEd), a unit of Chicago-based Exelon Corporation, provides electrical

More information

Metrics that Matter Security Risk Analytics

Metrics that Matter Security Risk Analytics Metrics that Matter Security Risk Analytics Rich Skinner, CISSP Director Security Risk Analytics & Big Data Brinqa rskinner@brinqa.com April 1 st, 2014. Agenda Challenges in Enterprise Security, Risk

More information