Unlock your digital marketing potential with Deloitte Digital and Adobe
|
|
- Sophie Fitzgerald
- 8 years ago
- Views:
Transcription
1 Unlock your digital marketing potential with Deloitte Digital and Adobe 1
2 2
3 Deloitte Digital and Adobe: Overcoming Digital Stress: Marketing Success in a Digital World Marketing is undergoing a transformation. Digital communication over web, mobile, and social channels is changing customer behaviors and buying patterns, requiring companies to engage in new ways. Adding more digital channels and one-way communication are not enough. It s not about digital marketing; it s about marketing in a digital world. Every audience expects new forms of interaction: Consumers expect experiences to reach them across channels, with content relevant to their time, place, and preferred platform. Employees expect flexibility, value-added content, tools to understand customer issues, and user experiences that help them stay productive. Corporations expect interactions aligned with their own sales and marketing initiatives, and efficient, transparent sources of information. 3
4 To reach the highly personalized, yet elusive segment of one within each of these communities, today s marketers should equip themselves with predictive decision-making based on smart analytic insights, compelling content, and powerful, adaptable technologies. Companies that evolve to meet audience demands across channels and touch points to provide timely, relevant insights for their marketing and sales organizations, are the ones who position themselves to successfully tap into the full potential of marketing in the new digital world. Today s CMOs need new tools to help them guide customer relationships, integrate seamless delivery across channels, and improve efficiencies to attract and maintain brand loyalists who grow revenue and are an advocate to their networks. 4
5 Trends in Digital Marketing Rise of consumer power and digital omnivores Decreasing effectiveness of traditional media Shift of customer research from to earned media Increasing complexity of digital technologies and platforms Convergence of digital and traditional detail Rising value of information and analytics Shifting business models (cloud, x-as-a-service, etc.) Customer demand for cohesive brand experiences 5
6 Forward thinking CMOs deploy these digital marketing capabilities to answer such critical business questions as: How can we map marketing to our strategic objectives, demonstrate its value, and attribute across channels? How can we integrate social, mobile, and web with traditional media to engage consumers consistently, regardless of channel? How can we aggregate data from all customer touch points for a complete set of accurate analysis to understand behavior across all channels? How can we integrate customer data and real-time decision engines with campaign management platforms to deliver highly targeted experiences in real-time? How should our marketing organizations change to drive new strategies at global scale while lowering operational costs? 6
7 CMO Objectives The Deloitte Digital and Adobe Alliance is uniquely positioned to help today s CMOs meet these and other challenges head-on. Better understand customer Drive explicit and significant revenue Create consistent experiences Become agile, accelerate time-to-market Use data to drive value Optimize marketing technology Increase marketing ROI Achieve personal relationships with customers 7
8 What we do Offerings Digital Strategy Digital Marketing Customer Engagement Solutions Enterprise Digital Engagement Digital Agency Capabilities Digital Marketing and Content Mobile and Responsive Web Oracle Customer Salesforce.com Value and Digital Strategy ecommerce and Portals SAP Customer Design Cloud ERP and Integration 8
9 Together, we collaborate from insight to impact Deloitte Digital and Adobe provide dynamic digital marketing solutions designed to drive sales and build loyalty with every interaction. Deloitte Digital s specialization in digital, design, technology implementation, and operations, paired with the demonstrated capabilities and technology innovations of Adobe Marketing Cloud, transform marketing for our clients. Together, we see digital marketing in a larger context, recognizing the interdependence of capabilities and the need to have every one working in concert, from strategy to platforms to implementation. We work with CMOs, CIOs, and digital executives to profile their current state across these dimensions, identify opportunities, address gaps, and deliver value. For more than ten years, we have built a unique, close relationship designed to provide innovative solutions for our clients. From opportunity identification through strategy and implementation to operation, we know how to work together our combined strength rests on shared experience and deep trust. As of November 2014, Deloitte Digital is the first Adobe Alliance to become globally certified in Adobe Experience Manager (AEM). 9
10 Global Presence 18 Studios Americas Seattle San Francisco Denver Washington DC Toronto Chicago New York Mexico City Sao Paolo Studio Hub Hub and studio Europe Amsterdam Belfast Brussels London Milan Munich Paris Zurich Africa Johannesburg Stellenbosch Australia Perth Adelaide Melbourne Sydney Brisbane Asia Tokyo Mumbai 15 Countries Global headcount 800+ US headcount 900+ US India headcount Deloitte 150+ Countries 41,000+ APAC 71,000+ EMEA 89,000+ Americas 202,000+ Global headcount 10
11 Deloitte Digital: transforming the digital journey Deloitte Digital powers the way our clients engage with their audiences at every point of the digital journey in a way that no other agency or consultancy can. As both an agency and a consultancy, we are creating a new model for a new age. Deloitte Digital combines leading digital and creative capabilities with the deep industry knowledge and experience Deloitte is known for. Our clients can bring us their biggest challenges, fully confident in our ability to bring their new business vision to life. Our network of global studios offers the capacity to serve any client across the geographies it serves. A leader in helping clients solve their most complex business challenges, we have helped many of the world s leading brands accomplish their digital marketing and business transformations a record that leading analysts confirm with their highest accolades: 11
12 Our Recognized Industry Accolades Deloitte Digital / Customer and Deloitte Consulting Worldwide Deloitte named a global leader in CRM Services based on capabilities by Gartner Source: Gartner, Magic Quadrant for CRM Service Providers, Worldwide, Patrick J. Sullivan, Ed Thompson, 18 September, 2013 Deloitte named a challenger in Global Digital Marketing Agency Services based on capabilities by Gartner Source: Gartner, Magic Quadrant for Global Digital Marketing Agencies, 2013, Richard Fouts, Adam Sarner, Andrew Frank, Martin Kihn, 5 December, 2013 Deloitte ranked #1 globally in Consulting based on revenue and market share by Kennedy and Gartner Source: Kennedy Consulting Research & Advisory; Global Consulting Market Index 2013; Kennedy Consulting Research & Advisory estimates 2014 Kennedy Information, LLC. Reproduced under license Source: Gartner, Market Share Analysis: Consulting Services Worldwide, 2013, Jacqueline Heng, Dean Blackmore, Julie Short, May 8, 2014 Deloitte named a global leader in Digital Strategy Consulting based on capabilities by Kennedy Source: Kennedy Consulting Research & Advisory; Digital Strategy Consulting; Kennedy Consulting Research & Advisory estimate 2013 Kennedy Information, LLC. Reproduced under license Deloitte named the global leader in Mobility IT Strategy Strategy Consulting based on capabilities by Kennedy Source: Kennedy Consulting Research & Advisory; IT Strategy Consulting: Mobile Technologies; Kennedy Consulting Research & Advisory estimates 2013 Kennedy Information, LLC. Reproduced under license Deloitte named a worldwide leader in Business Consulting Services based on capability and strategy by IDC Source: IDC MarketScape: Worldwide Business Consulting Services 2014 Vendor Assessment by Cushing Anderson, February 2014, IDC #
13 Commerce Platforms Leaders in Digital Strategy Kennedy Ranking, 2013 Global Leader: Implementation Ecosystem Market IDC MarketSpace, 2013 Excellence Awards Oracle, Global Applications Partner of the Year Oracle, 2012 Global Industry Partner of the Year Oracle, 2013 Top Service Partner: Strategic Industries SAP, 2013 Partner Impact Award: Business Analytics SAP, 2013 Hybris Global Partner Award: Newcomer of the Year Hybris, 2012 Mobile Innovation Award: PocketSales App Salesforce.com, 2014 #1 Service Cloud Partner Salesforce.com, 2013 #1 Global Certifications Salesforce.com, 2013 Salesforce.com Innovation Award AXA,
14 Digital Engagement Solutions Built on the Adobe Marketing Cloud MarketMix is Deloitte s answer to the CMO digital transformation agenda a suite of demonstrated tools to overcome digital distress using Adobe Marketing Cloud technologies, reinforced by the strategy, creative, process, technology and operations experience clients need to market effectively in a digital world. Clients can deploy MarketMix on-premise, in a private/public cloud, or as part of Adobe Managed Services. CMOs can finally take control of their technology destiny and avoid lock-in with proprietary agency platforms. 14
15 MarketMix includes: Reusable assets, tested methodologies, packaged integrations, and industry-specific governance and process models all built on Adobe Marketing Cloud and backed by Deloitte Digital s deep industry experience, business acumen, and operational excellence. Specialized content and workflows are available for industries and segments. Libraries of ready-to-go solution components including specialized user interfaces, and pre-built integrations with e-commerce solutions (hybris, Oracle Commerce), ERP (SAP, Oracle), and CRM (Salesforce) Fully-developed demonstrations illustrating experience-driven commerce (Stitched) and highengagement brand sites (wavewander) Personalization and targeting capabilities to create a segment of one, including a fully built Data Workbench solution using Audience Manager and Adobe Analytics 15
16 Industry Solutions: Financial Services Financial services firms deploy technology for compliance and efficiency. MarketMix helps them extend it for customer acquisition and retention. Consumer & Industrial Products (B2B) Consumer experiences and network-oriented processes are driving a laggard industry to catch up to meet expectations for B2B customers. MarketMix blends the complexity of B2B with compelling user experiences to rival the best of B2C. Technology Technology firms can t just react to change they need to make it happen. MarketMix helps them monitor customers to anticipate opportunities. Government Deliver engaging, easy-to-use citizen services with pre-built integration to legacy systems, such as SharePoint, to deliver cost-effective, yet compelling content underpinned by near real-time content publishing. Consumer & Industrial Products (B2C) Successful consumer products build strong, lasting bonds with customers. MarketMix mobilizes the content, channels, and talent to make that happen. Consumer and Industrial Products (Automotive) Consumers no longer want to go to the dealership alone; they expect to research everything online beforehand. MarketMix helps brands target, reach, and convert them. Media and Entertainment Digitization is reshaping media, shifting power to consumers. MarketMix helps companies restore the balance and make digital work for them. 16
17 SIMPLICITY integrated capabilities SPEED faster time to market POWER advanced engagement tools AGILITY flexible, easy-to-use authoring COHESION consistent brand experience FREEDOM managed service and operation 17
18 18
19 Contacts For more information, please visit or contact one of the following team members: Deloitte Digital: Barbara Venneman Principal, Global Adobe Alliance Leader and Digital Marketing Offering Leader Deloitte Digital Deloitte Consulting LLP Steven Bailey Senior Manager, MarketMix Offering Lead Deloitte Digital Deloitte Consulting LLP Adobe: Dan Erbland Global Alliance Leader Adobe Systems Incorporated Steven Berkovich Director, US Adobe Alliance Leader and Deloitte Digital Marketing Leader, Consumer Products and Retail Deloitte Digital Deloitte Consulting LLP Dennis Startsev Principal, Digital Marketing Leader for High Tech Sector Deloitte Digital Deloitte Consulting LLP Michael Delahousaye Senior Manager, Business Development Manager Deloitte Digital Deloitte Consulting LLP Michelle Young Manager, Adobe Alliance Marketing Lead Deloitte Digital Deloitte Consulting LLP 19
20 This publication contains general information only, and none of the member firms of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collective, the Deloitte Network ) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that may affect your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication. As used in this document, Deloitte means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright 2015 Deloitte Development LLC. All rights reserved. Member of Deloitte Touche Tohmatsu Limited 20
Unlock your digital marketing potential
Unlock your digital marketing potential 1 Our digital marketing alliance. 2 Deloitte & Adobe: better together Our roots run deep. We have a proven history of collaborating for client advantage. Our decade-long
More informationMARKETMIX FOR MEDIA. Taking your business over-the-top to deliver personalized and engaging direct-to-consumer experiences.
MARKETMIX FOR MEDIA Taking your business over-the-top to deliver personalized and engaging direct-to-consumer experiences for Media Solution Benefits Fast Cost Effective Scalable MARKETMIX FOR MEDIA MarketMix
More informationBeyond CRM: a new era for Customer Engagement SAP hybris - Customer Engagement & Commerce
Beyond CRM: a new era for Customer Engagement SAP hybris - Customer Engagement & Commerce Enrico Manzi VP Business Development CEC EMEA Lisbon, November 4 th 2015 Agenda Our World Addressing the change
More informationIDC MarketScape: Worldwide Business Consulting Strategy for Digital Operations 2015 Vendor Assessment
IDC MarketScape IDC MarketScape: Worldwide Business Consulting Strategy for Digital Operations 2015 Vendor Assessment Michael Versace Cushing Anderson THIS IDC MARKETSCAPE EXCERPT FEATURES KPMG IDC MARKETSCAPE
More informationDeloitte and IBM Smarter teaming for clients
2012 2013 Deloitte and IBM Smarter teaming for clients The Deloitte & IBM Alliance Smarter Together Bringing value to clients Deloitte s IBM Credentials Recognized by IBM as a Premier Business Partner
More informationOptimize Business Productivity Evolve Your Business with the Cloud. Slide 1
Optimize Business Productivity Evolve Your Business with the Cloud Slide 1 Agenda A changing landscape for sales and customer service Top business challenges for achieving sales and service excellence
More informationDigital marketing and the mind of the CMO. AS adoption of digital media and devices. SIGNALS for strategists
SIGNALS for strategists Digital marketing and the mind of the CMO AS adoption of digital media and devices surges, companies are investing billions of dollars in digital marketing. The rising importance
More informationCUSTOMERS ARE HARDER TO ENGAGE THAN EVER.
Customer Engagement & Commerce: un cliente, diversi percorsi, infinite possibilità Ivano Fossati, Director Business Development EMEA CoE CUSTOMER ENGAGEMENT CUSTOMER ENGAGEMENT CUSTOMERS ARE HARDER TO
More informationAgenda Overview for Marketing Management, 2015
G00270720 Agenda Overview for Marketing Management, 2015 Published: 18 December 2014 Analyst(s): Richard Fouts Increased participation in strategic business decisions and an evolving organization put new
More informationDeloitte and Salesforce.com Bringing cloud computing to the banking industry. Cover head Cover head insightful
Deloitte and Salesforce.com Bringing cloud computing to the banking industry Cover head Cover head insightful Retail banking operations are recovering from one of the biggest shocks in industry history.
More informationIntegrated Marketing Management Aprimo Marketing Studio On Demand
Integrated Marketing Management Aprimo Marketing Studio On Demand The cloud-based platform that adds new efficiency and effectiveness to all aspects of your marketing. A robust suite of marketing operations
More informationDeloitte and SuccessFactors Workforce Analytics & Planning for Federal Government
Deloitte and SuccessFactors Workforce Analytics & Planning for Federal Government Introduction Introduction In today s Federal market, the effectiveness of human capital management directly impacts agencies
More informationCloud Accelerate THINK IT, BUILD IT. Retail of the future: Engaging your customer
Cloud Accelerate THINK IT, BUILD IT Retail of the future: Engaging your customer Improving competitiveness and agility for retailers Industry drivers Proliferation of choice requires ever increasing sophistication
More informationDeliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions
Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the
More informationSolutions overview. Inspiring talent management. Solutions insight. Inspiring talent management
Solutions overview Inspiring talent management Solutions insight Inspiring talent management Inspiring talent management Intuitive technology that people love to use Lumesse is the only global company
More informationThe B2B customer community Part of Deloitte s Colingo proposition. Deloitte Digital Copyright 2014 Deloitte Digital LLC. All rights reserved.
The B2B customer community Part of Deloitte s Colingo proposition Deloitte Digital Copyright 2014 Deloitte Digital LLC. All rights reserved. Contents 1. About Deloitte Digital 2. About Hub 3. Technical
More informationIBM Cloud :Infrastructure-as-a-Service
IBM :Infrastructure-as-a-Service July 30 th, 2014 www.ibm.com/investor Forward Looking Statements and Non-GAAP Information Certain comments made in this presentation may be characterized as forward looking
More informationYour fully managed marketing cloud to deliver digital customer experiences at speed
Digital Marketing Managed Services Your fully managed marketing cloud to deliver digital customer experiences at speed Executive Summary Your customers want more personalized experiences with more relevant
More informationAgenda Overview for Digital Commerce, 2015
G00270685 Agenda Overview for Digital Commerce, 2015 Published: 18 December 2014 Analyst(s): Jennifer Polk Marketing is making a greater impact on, and taking more responsibility for, digital commerce.
More informationTalend Global Leader in OSS Data Management
Talend Global Leader in OSS Data Management Cédric Carbone CTO ccarbone(at)talend.com 2010 Scilab-OW2 Programing Context 2010-09-21 Talend 2010 1 Corporate Overview Leading provider of open source data
More informationRecognize the Importance of Digital Marketing
Recognize the Importance of Digital Marketing Laura McLellan, Lead Author Laura McLellan, Laura McLellan serves CMOs and other marketing executives, sharing how digital strategies are being integrated
More informationThis way for more value from your Oracle investment
This way for more value from your Oracle investment More everything. Everybody s looking for more. More customers. More value. More ways to win. More everything. That takes moving faster, thinking smarter,
More information4How Marketing Leaders Can Take Control of Data for Better
Steps to Achieve Better Marketing Results 4How Marketing Leaders Can Take Control of Data for Better Marketing Performance and Customer Interactions As a marketing leader, you rely heavily on data to inform
More informationAgenda Overview for Multichannel Marketing, 2013
G00245870 Agenda Overview for Multichannel Marketing, 2013 Published: 3 January 2013 Analyst(s): Jennifer S. Beck, Adam Sarner Consumers are in the driver's seat, with high expectations for multichannel
More informationThe Rising Opportunity for CMO-CIO Collaboration in the Pharmaceutical Industry
Accenture Life Sciences Rethink Reshape Restructure for better patient outcomes The Rising Opportunity for CMO-CIO Collaboration in the Pharmaceutical Industry Demographics Life Sciences Pharma/Biotech:
More informationConsumer products analytics The three-minute guide
Consumer products analytics The three-minute guide Consumer products analytics The three-minute guide 1 Why it matters now Category captains are no longer enough. Retailers are looking for insight captains.
More informationModernizing ERP for B2B E-Commerce Success. The Challenges with Legacy ERP/E-Commerce Platforms and How to Solve Them
Modernizing ERP for B2B E-Commerce Success The Challenges with Legacy ERP/E-Commerce Platforms and How to Solve Them The Challenges with Legacy ERP/E-Commerce Platforms and How to Solve Them During the
More informationOwning the Talent Pipeline: How Unified Platforms are Helping Companies Acquire, Retain and Manage Talent
Owning the Talent Pipeline: How Unified Platforms are Helping Companies Acquire, Retain and Manage Talent Josh Bersin and Katherine Jones Bersin by Deloitte Deloitte Consulting LLP 1 Agenda The Big Picture
More informationThe insurance industry is in a state of disruption The cloud as a solution
The insurance industry is in a state of disruption The cloud as a solution Patrick Callewaert Partner Salesforce Practice Lead EMEA Deloitte Patrick De Vylder Director Salesforce Practice Lead Belgium
More informationAccenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance
Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Is Your Organization Facing Any of These Challenges? Cost pressures; need to do more with the
More informationHow to leverage SAP HANA for fast ROI and business advantage 5 STEPS. to success. with SAP HANA. Unleashing the value of HANA
How to leverage SAP HANA for fast ROI and business advantage 5 STEPS to success with SAP HANA Unleashing the value of HANA 5 steps to success with SAP HANA How to leverage SAP HANA for fast ROI and business
More informationAccenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud
Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on the
More informationIndian E-Retail Congress 2013
The Retail Track The Omni Channel Retail Supply Chain Indian E-Retail Congress 2013 Subhendu Roy Principal Consumer Industries and Retail Practice 15 February, 2013 Disclaimer This document is exclusively
More informationHow CPG manufacturers and retailers can collaborate to create offers that will make a difference. Implications of the Winning with Digital Study
Implications of the Winning with Digital Study How CPG manufacturers and retailers can collaborate to create offers that will make a difference 1 To shed light on retailers shift from traditional to digital
More informationHow To Use Data To Drive Digital Marketing
G00270683 Agenda Overview for Data-Driven Marketing, 2015 Published: 29 December 2014 Analyst(s): Martin Kihn Gartner's 2015 research will help you seize the growth opportunities that data-driven marketing
More informationWWW.WIPRO.COM BUILDING A DIGITAL FUTURE FOR WIPRO CONSUMER GOODS. Digital Transformation
WWW.WIPRO.COM BUILDING A DIGITAL FUTURE FOR CONSUMER GOODS Digital Transformation WIPRO CONSUMER GOODS DO BUSINESS BETTER CONSUMERS WANT MORE OF EVERYTHING: OPTIONS, INFORMATION, INTERACTION, ENGAGEMENT
More informationAgenda Overview for Multichannel Marketing, 2015
G00271717 Agenda Overview for Multichannel Marketing, 2015 Published: 19 December 2014 Analyst(s): Adam Sarner, Jennifer S. Beck Multichannel marketing is where content and context meet and where brand
More informationThe CRM Solution You'll Do Flips For Saves Time and Money and Increases Speed to Value
The CRM Solution You'll Do Flips For Saves Time and Money and Increases Speed to Value Implement and run only the processes you need today address your top CRM issues with a solution tailored to your specific
More informationEnterprise contact center A strategic opportunity for health care providers
Enterprise contact center A strategic opportunity for health care providers What s at stake? A new customer interaction model can lead to an increase in revenue and market share for health care providers
More informationThe future Cloud. Peter H. Moser, Jr. Manager, Portfolio Architects & Account CTOs
The future Cloud Computing? Peter H. Moser, Jr. Manager, Portfolio Architects & Account CTOs 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without
More informationTHE 7 STEPS TO A SUCCESSFUL CRM IMPLEMENTATION DEPLOYING CRM IN THE NEW ERA OF CONNECTED CUSTOMERS
THE NEW ERA OF ABOUT THE AUTHOR Paul Rogers is the Head of Customer Experience and CRM within HCL s Applications Division. Based in London, Paul is responsible for leading HCL s CRM consulting and technology
More informationThe Kentico EMS. value. Gain more leads, create compelling content, and optimize your marketing with Kentico EMS. Easy to use for creating
Gain more leads, create compelling content, and optimize your marketing with Kentico EMS. Built on a scalable enterprise platform as part of Kentico CMS 7 Easy to use for creating online campaigns, forms,
More informationMolnet öppnar nya möjligheter för kostnadseffektiv IT
Molnet öppnar nya möjligheter för kostnadseffektiv IT March 3 Magnus Arildsson, Cloud Leader, IBM Nordic 2015 IBM Corporation Market Shifts are creating a new era of IT Data is becoming the world s new
More informationTHE CUSTOMER EXPERIENCE
THE CUSTOMER EXPERIENCE PRIORITY ONE FOR CMOs IN ASSOCIATION WITH: CONTENTS Foreword...2 Introduction...3 Customer experience is the #1 priority for marketing executives... 4 Driving Growth Strategy...7
More informationHow To Turn Data Into Insights
Turning Data into Insights Information Management with Deloitte and Informatica A strategic approach to gaining insights from your data Deloitte enterprise application strategy and implementation services
More informationThe Data Center of the Future: Creating New Jobs in Europe
The Data Center of the Future: Creating New Jobs in Europe New data centers will create hundreds of thousands of new jobs for Europe by 2020. But there is work to be done to capture this opportunity fully.
More informationhybris Solution Brief Hybris Marketing Market to an Audience of One
hybris Solution Brief Hybris Marketing Market to an Audience of One People are intuitive. A shop owner can meet a customer and immediately pick up on explicit and implicit cues that signal intent: What
More informationORACLE TALEO: COMPLETE CLOUD TALENT MANAGEMENT SOLUTION. Cyril Kayem HCM Principal Sales Consultant Oracle Middle-East & Africa Operations
ORACLE TALEO: COMPLETE CLOUD TALENT MANAGEMENT SOLUTION Cyril Kayem HCM Principal Sales Consultant Oracle Middle-East & Africa Operations Why Should You Care? Oracle Acquires The #1 HCM Recruiting Cloud
More informationBuild Your Brand and Increase Revenue Through Digital Channels
SAP Brief Adobe Experience Manager from SAP Adobe Target from SAP Adobe Analytics from SAP Objectives Build Your Brand and Increase Revenue Through Digital Channels Engage customers with personalized content
More informationCapitalizing on Disruption with IBM Commerce
Deepak Advani, General Manager Capitalizing on Disruption with IBM Commerce 2 MARKET GROWING AT 12% 3 IBM source data is based on analysis done by the IBM Market Intelligence Department. IBM Market Intelligence
More informationEfficiency, alignment, and insight: Using technology to drive manufacturing improvements
Efficiency, alignment, and insight: Using technology to drive manufacturing improvements 1 Regardless of specialty or size, manufacturing companies share common goals: grow business, control costs, and
More informationThe new perspective of Customer Engagement. Wim Verschoore SAP Forum, Brussels, 9 th Sept 2015
The new perspective of Customer Engagement Wim Verschoore SAP Forum, Brussels, 9 th Sept 2015 CUSTOMER ENGAGEMENT WHY DOES IT MATTER? 2015 SAP SE or an SAP affiliate company. All rights reserved. SAP Forum
More informationHow to Choose the Best Web Content Management System for Customer Experience Management:
white paper How to Choose the Best Web Content Management System for Customer Experience Management: A Guide for Both Marketers and Developers Table of Contents Choosing a Web CMS is about more than Content
More informationDigital Marketing Budgets Increase, Reflecting Focus on Customer Experience
G00255396 Digital Marketing Budgets Increase, Reflecting Focus on Customer Experience Published: 9 January 2014 Analyst(s): Laura McLellan Gartner's Digital Marketing Spending Survey shows that digital
More informationWhat We Are Announcing
What We Are Announcing GXS and Inovis announced on that we intend to merge our businesses The terms of the transaction are not disclosed publicly because both companies are privately held Industry transforming
More informationIBM Global Business Services Microsoft Dynamics CRM solutions from IBM
IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and
More informationWWW.WIPRO.COM. LEAP AHEAD FROM INSIGHT TO FORESIGHT Consumer & Retail Insights
WWW.WIPRO.COM LEAP AHEAD FROM INSIGHT TO FORESIGHT Consumer & Retail Insights WIPRO CONSUMER GOODS DO BUSINESS BETTER PROVIDING MARKETERS WITH THE BEST-IN-CLASS PLATFORM TO DEPLOY DIGITAL MARKETING CAPABILITIES
More informationFebruary 16th, 2012 Prague. Smarter Commerce. Robert Mahr. Leader Smarter Commerce CEE & RCIS
February 16th, 2012 Prague Smarter Commerce Robert Mahr Leader Smarter Commerce CEE & RCIS Complex Fuzzy Interlocked Powerful! The Smarter Consumer is more instrumented Instrumented 36% more consumers
More information> Cognizant Analytics for Banking & Financial Services Firms
> Cognizant for Banking & Financial Services Firms Actionable insights help banks and financial services firms in digital transformation Challenges facing the industry Economic turmoil, demanding customers,
More informationHP CLOUD SYSTEM. The most complete, integrated platform for building and managing clouds featuring Intel technologies.
HP CLOUD SYSTEM The most complete, integrated platform for building and managing clouds featuring Intel technologies Presenter Title 2010 2011 Hewlett-Packard Development Company, L.P. The information
More information2015 Global Shared Services Survey Executive summary. Deloitte Consulting LLP February 2015
2015 Global Shared Services Survey Executive summary Deloitte Consulting LLP February 2015 Contents Survey overview Survey overview Survey overview Since 1999, Deloitte has conducted a biennial survey
More informationMULTICHANNEL MARKETING
REPORT Report Multichannel Marketing MULTICHANNEL MARKETING A Study Highlighting Current Approaches and Investment, Opportunities and Key Challenges 1 2 Introduction 4 Key findings 6 Conclusion 19 3 INTRODUCTION
More informationCapgemini NetSuite Business Cloud.
Cloud Orchestration: NetSuite Services the way we do it Capgemini NetSuite Business Cloud. Simply. Business Cloud Your Business. The Cloud. Business Cloud. For the world of business today, change is the
More informationWIPRO S MEDICAL DEVICES FRAMEWORK
WIPRO S MEDICAL DEVICES FRAMEWORK JUMP-START AND ACCELERATE YOUR CRM TRANSFORMATION DO BUSINESS BETTER INDUSTRY LANDSCAPE The medical technology industry is trending towards commoditization of products
More informationThe changing face of technology buyers
The changing face of technology buyers As executives beyond IT buy more technology and influence IT s purchasing decisions, technology companies need to learn how to sell to these new buyers. By Mark Brinda
More informationOracle Buys MICROS Systems Adds Innovative Hospitality and Retail Technology Vendor to Expand Oracle into More Industries
Oracle Buys MICROS Systems Adds Innovative Hospitality and Retail Technology Vendor to Expand Oracle into More Industries September 8, 2014 Copyright 2014 Oracle and/or its affiliates. All rights reserved.
More informationDelivering information-driven excellence
Delivering information-driven excellence UNLOCKING THE BENEFITS OF Multi-domain Master Data Management In a highly competitive, global economy where data is now a core enabler, industry leaders are increasingly
More informationTop 10 reasons to move to the cloud
Checklist: Top 10 reasons to move to the cloud WHITE PAPER Checklist: Top 10 reasons to move to the cloud There are many reasons to move to the cloud, including rapid deployment, reduced support, improved
More informationSAP Best Practices for SAP S/4HANA Scope 1511 Cloud Marketing Edition Business Priority view. last update: 2015-11-11
SAP Best Practices for SAP S/4HANA Scope 1511 Cloud Marketing Edition Business Priority view last update: 2015-11-11 SAP Best Practices for Cloud Marketing edition 2015 Value Proposition The SAP Best Practices
More informationA Rimini Street White Paper. Mobility Solutions for ERP
A White Paper About, Inc. is the global leader in providing independent enterprise software support services. The company has redefined enterprise support services since 2005 with an innovative, award-winning
More informationREDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH
REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH Partner of choice for CX Cloud The customer is being rediscovered giving rise to the need for a defined and actionable enterprise customer experience strategy
More informationDelivering Business Insight, Agility and Value through Business Process Automation. Microsoft Corporation
Delivering Business Insight, Agility and Value through Business Process Automation Microsoft Corporation How Do Enterprises Work Today? Customer Contoso Customer Internet Logistics HR System XML Bank ERP
More informationAccenture and Salesforce.com. Delivering enterprise cloud solutions that help accelerate business value and enable high performance
Accenture and Salesforce.com Delivering enterprise cloud solutions that help accelerate business value and enable high performance 1 Businesses and governments around the world are increasingly adopting
More informationHP Enterprise Services
HP Enterprise Services It s All About Customer Satisfaction HP Enterprise Services Speaker s name / Day/ Month, 2012 Simone Ragnolini 19 Feb, 2013 Copyright 2013 Hewlett-Packard Development Company, L.P.
More informationClick to Chat for Transit Customer Service
Click to Chat for Transit Customer Service Powering Great Customer Service Experiences Brian Webb, Sr. Account Executive Ralph Menzano, Executive Principal, Transportation Industry Solutions March 20,
More information2013 SIIA Strategic and Financial Conference New York, NY
Since 1987 The Coming Shift in Digital Marketing: Always On CRM 2013 SIIA Strategic and Financial Conference New York, NY www.jegi.com June 21, 13, 2013 2012 Discussion Agenda M&A Heating Up in Marketing
More informationecommerce & Digital: Margin Management
ecommerce & Digital: Margin Management 1 RACKSPACE HOSTING 5,500+ RACKERS 205,000+ CUSTOMERS 100,000+ SERVERS GLOBAL FOOTPRINT 120+ COUNTRIES 9 WORLDWIDE DATA CENTERS PORTFOLIO OF HOSTED SOLUTIONS Dedicated
More informationIntroduction. External Document 2015 Infosys Limited
Digital Building deeper consumer relationships through experience contextualization and personalization, analytics for insights-driven action, and digital program execution for superior ROI. Introduction
More informationTransforming Business Processes with Agile Integrated Platforms
Transforming Business Processes with Agile Integrated Platforms SPRING 2015 Sponsored by SAP Technology Business Research, Inc. Technology changes, but the needs of business do not. Integration is essential
More informationWhat's a Digital Marketing Platform? What Isn't?
G00252512 What's a Digital Marketing Platform? What Isn't? Published: 26 June 2013 Analyst(s): Jake Sorofman, Andrew Frank, Bill Gassman, Adam Sarner, Mike McGuire The rise of digital marketing has amplified
More informationTECHNOLOGY VALUE MATRIX 2H2015 - CRM
R E S E A R C H N O T E D O C U M E N T P 1 4 9 S E P T E M B E R 2 0 1 5 TECHNOLOGY VALUE MATRIX 2H2015 - CRM A N A L Y S T S Rebecca Wettemann, Fernando Cruz T H E B O T T O M L I N E Customer relationship
More information01/ 02/ 03/ 04/ 05/ Beyond borders Deloitte Discovery April 23 rd 2015 Cyprus 1 Going beyond borders to move our clients ahead Deloitte Discovery Services - Deloitte Legal 2 The Deloitte
More informationand digitally relevant Ideation Funnelling Agile Development Factory Product Launch digital speed
Digisourcing 3 Each offer is a practical package of expertise, technology, market insights and creativity. Its specific purpose is to address directly and measurably a key current or emerging issue faced
More informationCustomer effectiveness
www.pwc.com/sap Customer effectiveness PwC SAP Consulting Services Advance your ability to win, keep and deepen relationships with your customers. Are your customers satisfied? How do you know? Five leading
More information5 Reasons CIOs are Adopting Cloud Computing in 2009 Application Development that s 5 Times Faster at 1/2 the Cost
5 Reasons CIOs are Adopting Cloud Computing in 2009 Application Development that s 5 Times Faster at 1/2 the Cost Contents Introduction... 2 Why Choose Cloud Computing?... 2 1. Delivers Faster Time to
More information7 things to ask when upgrading your ERP solution
Industrial Manufacturing 7 things to ask when upgrading your ERP solution The capabilities gap between older versions of ERP designs and current designs can create a problem that many organizations are
More informationPatient Relationship Management
Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information
More informationACS-1803 Introduction to Information Systems. Enterprise Information Systems. Lecture Outline 6
ACS-1803 Introduction to Information Systems Instructor: David Tenjo Enterprise Information Systems Lecture Outline 6 1 Learning Objectives 1. Explain how organizations support business activities by using
More informationHow To Create A Customer Experience For Retail
Webtrends for Retail Revolutionize Your Customers End-To-End Experiences Across Digital Channels solution brief JAN 2013 2013 Webtrends, Inc. www.webtrends.com. Webtrends for Retail Revolutionize Your
More informationAccenture Life Sciences Cloud for Commercial Services
Accenture Life Sciences Rethink Reshape Restructure...for better patient outcomes Accenture Life Sciences Cloud for Commercial Services Powered by Salesforce.com A unique set of cloud-based capabilities
More informationDigital Strategy. How to create a successful business strategy for the digital world.
Digital Strategy How to create a successful business strategy for the digital world. Digital Strategy Overview Every business today needs a digital strategy. Products and services need to be digitally
More informationIBM SoftLayer Cloud - fleksibel infrastruktur i skyen - perfekt til hybrid cloud
IBM SoftLayer Cloud - fleksibel infrastruktur i skyen - perfekt til hybrid cloud Kim Mortensen Marts 2015 2014 IBM Corporation The emergence of social, mobile, analytics and cloud are fundamentally changing
More informationAPPLICATIONS MODERNIZATION WHITE PAPER DECEMBER 2013 JOURNEY TO THE APPLICATIONS FUTURE
APPLICATIONS MODERNIZATION WHITE PAPER DECEMBER 2013 JOURNEY TO THE APPLICATIONS FUTURE JOURNEY TO THE APPLICATIONS FUTURE CIOs need to embark on a journey to rationalize, modernize and transform their
More informationThe heart of your business*
Advisory services Technology The heart of your business* Advance your ability to win, keep and deepen relationships with your customers Customer Effectiveness *connectedthinking Are your customers satisfied?
More informationData Driven Marketing
Data Driven Marketing B2B MARKETING AUTOMATION BENCHMARKS FIND. NURTURE. CONVERT. The most challenging obstacles to B2B Marketing Automation success and how marketers will overcome them in the year ahead.
More informationhybris Solution Brief HYBRIS MARKETING Market to an Audience of One
hybris Solution Brief HYBRIS MARKETING Market to an Audience of One People are intuitive. A shop owner can meet a customer and immediately observe both explicit and implicit cues that signal that person
More informationOracle to Acquire MICROS
Oracle to Acquire MICROS Adds Innovative Hospitality and Retail Technology Vendor to Expand Oracle into More Industries June 23, 2014 Additional Information and Where to Find It > This document does not
More informationReduce Risk and Increase Speed Using Gartner's Guide for Salesforce.com Implementation Partners
G00255286 Reduce Risk and Increase Speed Using Gartner's Guide for Salesforce.com Implementation Partners Published: 21 August 2013 Analyst(s): Frances Karamouzis, Patrick J. Sullivan The adoption of salesforce.com
More informationCompany presentation SHARES - CENKOS Innovators & Investors FORUM 29 January 2013. globoplc.com
Company presentation SHARES - CENKOS Innovators & Investors FORUM 29 January 2013 2 Introduction GLOBO is an international leader and technology innovator in the mobile consumer and enterprise application
More informationUi Using Customer Engagement as a key differentiator
Ui Using Customer Engagement as a key differentiator Stefania Filippone Sr. Director, Digital Marketing,Avanade Thomas Aebeløe International Sales Manager, Sitecore Int. Copyright 2012 Avanade Inc. All
More information