APeJ Enterprise Mobility Conference Survey Results

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1 APeJ Enterprise Mobility Conference Survey Results Akmal Ab Wahab Market Analyst Telecommunications IDC Malaysia * Proprietary to IDC, distribution requires prior approval from IDC

2 Survey Scope Scope: Organization views on enterprise mobility, mobile platform, BYOD trend Survey conduct on Feb Mar 2013 CIO and ICT decision maker conference participants across APeJ with total respondents of112 IDC Visit us at IDC.com and follow us on 2

3 Q. My company's enterprise mobility strategy is best characterized as: 5 45% 4 35% 3 25% 2 15% 1 5% Engaging - some apps integrate w/ mobile devices (tablet/smartphone) Emerging - and internet access through a mobile phone Comprehensive active in nature, incorporates mobility into multiple facets & operation What strategy? IDC Visit us at IDC.com and follow us on 3

4 Q. My company's preferred device platform for business is: 5 45% 4 35% 3 25% 2 15% 1 5% ios Android Microsoft Blackberry Other IDC Visit us at IDC.com and follow us on 4

5 Q. Is BYOD important for your organization to consider? 45% 4 35% 3 25% 2 15% 1 5% Yes - definitely within the next 12 months Yes - perhaps but not for the next 12 months No - not within the next 12 months Already implementing No - not at all - it's just hype IDC Visit us at IDC.com and follow us on 5

6 Q. If the answer is YES/Implementing BYOD, what is the primary driver behind this? 5 45% 4 35% 3 25% 2 15% 1 5% Employee productivity Reacting to employees bringing their own devices to work Cost reduction Employee retention and satisfaction IDC Visit us at IDC.com and follow us on 6

7 Q. Does your organization have / develop its own mobile applications for the business? 3 25% 2 15% 1 5% Yes - developed Yes - developed in-house by third party No plans No, however No, however will do within 12 will do within 12 months by third months inhouse party IDC Visit us at IDC.com and follow us on 7

8 Q. Is Near Field Communication (NFC) important for your organization to consider? 4 35% 3 25% 2 15% 1 5% No - not within the next 12 months Yes - perhaps but not for the next 12 months No - not at all - it's just hype Yes - definitely within the next 12 months Already implementing IDC Visit us at IDC.com and follow us on 8

9 Q. Please rank the following mobile device OSs in terms of their relative perceived security (1 = most security, 7 = least security) ios Blackberry 10 Blackberry 7 or lower Windows Mobile 8 Generic Android Windows Mobile 7 or lower Symbian IDC Visit us at IDC.com and follow us on 9

10 Q. Top 3 aspects of Android mobile device security that are important?(1 = most important, 7 = least important) VPN tunneling Security incorporated within the physical device hardware? Mobile device management (MDM) Ability to provide secure remote access across multiple devices Number of IT security policies supported Government agency certification IDC Visit us at IDC.com and follow us on 10

11 Q. Is security the main consideration or area of concern in implementing enterprise mobility in your organization? 19% No Yes 81% IDC Visit us at IDC.com and follow us on 11

12 Q. Which aspect of security would be your main areas of concern? (You may select more than one option) IDC Visit us at IDC.com and follow us on 12

13 Q. Is Mobile Payment technology important for your organization to consider? 35% 3 25% 2 15% 1 5% No - not within the next 12 months Yes - perhaps but not for the next 12 months No - not at all - it's just hype Yes - definitely within the next 12 months Already implementing IDC Visit us at IDC.com and follow us on 13

14 Q. Which of the following mobile solutions have you deployed or plan to deploy in 2013? IDC Visit us at IDC.com and follow us on 14

15 Q. Who is your preferred strategic partner for Enterprise Mobility? Systems integrator Mobile operator Mobile Device Management Vendor No one we do it all ourselves Global/regional service provider (e.g. AT&T, NTT) Other mobility vendor IDC Visit us at IDC.com and follow us on 15

16 End User Analysis Mobility Requirements in 2013 What Mobile Requirements does your organization have over the next 16 months (end 2013)? ApeJ 1. Security 2. MDM 3. Mobile App Mgmt 4. Strategy 5. Virtualization 6. Telecom Exp Mgmt 7. Enterprise App Store Malaysia 1. Security 2. MDM 3. Telecom Exp Mgmt 4. Mobile App Mgmt 5. Strategy 6. Enterprise App Store 7. Virtualization Source: IDC APeJ 2012 UC Survey Results, October 2012, n=

17 End User Analysis Mobility Requirements in 2013 What Mobile Requirements does your organization have over the next 16 months (end 2013)? 10 APeJ Avg Malaysia Mobile Device Mgmt Mobile Strategy Mobile App Development Security Mgmt Telecom Expense Mgmt Virtualization Enterprise App Store Source: IDC APeJ 2012 UC Survey Results, October 2012, n=

18 End User Analysis Mobility s Impact on Business Process What Business Processes do you think can be most positively impacted by Mobility? APEJ 1. CRM 2. Supply Chain Mgmt 3. ERP 4. Marketing 5. HR 6. Sales 7. R&D 8. Contact Center Malaysia 1. Sales 2. CRM 3. Marketing 4. HR 5. R&D 6. Supply Chain Mgmt 7. ERP 8. Contact Center Source: IDC APeJ 2012 UC Survey Results, October 2012, n=

19 End User Analysis Mobility s Impact on Business Process What Business Processes do you think can be most positively impacted by Mobility? 10 8 APeJ Avg Malaysia Customer Relationship Mgmt Contact Center Supply Chain Mgmt Enterprise Resource Planning Human Resources Marketing Sales R&D Source: IDC APeJ 2012 UC Survey Results, October 2012, n=1965 IDC Visit us at IDC.com and follow us on 19

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