David Backham Soliloquy Ltd

Size: px
Start display at page:

Download "David Backham Soliloquy Ltd"

Transcription

1 David Backham Soliloquy Ltd

2 Managing Complexity

3 Managing Complexity Compare two desktop solutions: Becoming One Alere: to Win 8.1 Windows XP Project Siena at Eversheds: Windows XP to Win 7 How to manage complexity? Different approaches. Discussion questions

4 Becoming One Alere Windows XP end of life forced change Business: Alere $3bn healthcare group, NY listed Had been on mergers & acquisitions spree over 5 years Global reach, 200 offices, 33 countries, 9 languages, 100 operating companies, 14,000 users IT support: 200+ make/model of PC, local helpdesks, disparate support, lack of control, service variable

5 Alere s Objectives Replace Windows XP (non-negotiable) Reduce Complexity Connect everyone in a single domain (alere.com) Consolidate helpdesks, establish global model for IT support (shared service) Standard equipment (5 make/models) Automate software distribution multiple ITSM tools (ServiceNow, CA ServiceDesk) Leverage global purchasing/licensing

6 Project 12 months $15m budget, 30 people based in Cranfield Technical team: Windows, Exchange, Office, SCCM Migration team: Planning the migration of 14,000 users and computers coordinating with business site reps Comms team: Communicating with users and stakeholders in 9 languages. Service Mgt: Establish global shared services in Atlanta, San Diego and Philippines.

7 Approach and Issues SCCM zero distribution points using Adaptiva Juriba automated data collection and business rules to facilitate User-led auto-migration (6 month window) Service Mgt: ITIL skills & maturity low in USA Closed UK helpdesk at start of project bad move but forced the issue Project highly dependent on business changes User-led migration - probably a flawed concept changed to site-by-site

8 Outcome Single global infrastructure for desktop (One Alere) Replaced Win XP Global purchasing? PCs (not yet refresh budget, asset transfer issues!) Software (Yes global EA with Microsoft) Global shared services new hires, new processes, consolidated toolset not yet in Philippines

9 Project Siena Windows XP end of life forced change Multinational law firm (LLP) 52 offices, 30 countries, major world cities 3,000 users (mainly UK) Outsourced IT support (Computacenter) Central helpdesk and IT support Mostly standard equipment

10 Eversheds Objectives Replace Windows XP Reduce complexity H/w agnostic build (Win Image) Automated software deployment Manage support for Lync with third party

11 Project Staged approach: small project team overseeing programme (ProgMgr, PA, ProjMgrs, Tech) 1.Win 7 build (solution) designed by third party 2.Accept into Service by outsourced IT support partner 3.Implementation project outsourced (work package) Sync with business changes (new support

12 Approach and Issues SCCM with distribution points Site by Site deployment (scheduling) Engineer-led migration (40 per night, run book, training) Spares (build or swap out) Service Mgt: Limited Win 7 skills, no Lync support Project dependent on business operations Limited deployment window (12 weeks) Change of support (new outsource contract)

13 Outcome Replaced Win XP Support now provided more effectively Win 7 support capability established Additional help from third party for Lync Will transition Lync support later

14 Summary Alere desktop solution reduced complexity but project approach was complex, costly, troubled. Lots of management issues in the group. Eversheds project was simplified by breaking out into phases and progressing. Complexity was in integration. Eversheds no one owning GPO decisions, desktop has unresolved management issues, different user

15 Summary Eversheds business culture (partners, treat them like gods dedicated engineering support) Alere tried to do project in-house and doing new things but couldn t make them work.

16 Discussion Was either of these a good or bad practice example? Vote which approach did you prefer? What might work in your organisation? Even the best planned project may be derailed by the business environment in which it operates. A good manager uses reflective practice and makes evidence-based decisions. (from my MBA studies).

17 Take away slide Some complexity might be unavoidable languages, countries, offices, businesses, tools, departments But if possible reduce complexity Use standardisation to lower TCO Run book, limited make/models, single Windows image Simplify projects using stages (PRINCE2) Transfer/mitigate risk outsource to specialist supplier

18 Follow-up Presentation given by: David Backham FSM MBCS itsmf Chairman Midlands and East Anglia region. Director of

Changing attitudes to ERP How cloud is disrupting traditional approaches to ERP deployment

Changing attitudes to ERP How cloud is disrupting traditional approaches to ERP deployment Changing attitudes to ERP How cloud is disrupting traditional approaches to ERP deployment Introduction Cloud is fast becoming a viable option for businesses looking to implement a new enterprise resource

More information

Your Infrastructure. Our Responsibility.

Your Infrastructure. Our Responsibility. Know Us The SRM group is four decades old multi-million dollar business house currently operational in 15 cities worldwide. SRM group has made its presence felt in education, training, Electronics, Technology,

More information

Eversheds enhances agility and competitive advantage with Computacenter managed service

Eversheds enhances agility and competitive advantage with Computacenter managed service Eversheds enhances agility and competitive advantage with Computacenter managed service Customer challenge Innovation, agility and cost control are all intrinsically linked to IT at Eversheds. To ensure

More information

VMware ThinApp Application Virtualization Made Simple

VMware ThinApp Application Virtualization Made Simple VMware ThinApp Application Virtualization Made Simple Rob Groenhuis Senior Systems Engineer VMware Netherlands BV 2009 VMware Inc. All rights reserved Agenda VMware s Vision Why Application Virtualization?

More information

CHArTECH BOOkS MANAgEMENT SErIES INTrODuCINg ITSM AND ITIL A guide TO IT SErvICE MANAgEMENT www.icaew.com/itfac

CHArTECH BOOkS MANAgEMENT SErIES INTrODuCINg ITSM AND ITIL A guide TO IT SErvICE MANAgEMENT www.icaew.com/itfac Chartech Books Management Series Introducing ITSM and ITIL A Guide to IT Service Management www.icaew.com/itfac Introducing ITSM and ITIL A Guide to IT Service Management by Colin Rudd This report is published

More information

Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB enquiries@bluefire-uk.com www.bluefire-uk.com

Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB enquiries@bluefire-uk.com www.bluefire-uk.com Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB enquiries@bluefire-uk.com www.bluefire-uk.com 1 1. Service Description Blue Fire is a Digital and IT Practice focused on supplying individuals and

More information

Mahler Consulting Problem Solved, Smart Solutions for your Business

Mahler Consulting Problem Solved, Smart Solutions for your Business Mahler Consulting Problem Solved, Smart Solutions for your Business Mahler Cloud Project Management Service Mahler Services Mahler Consulting Service Definition Document P a g e 0 Index Page Table of Contents

More information

Managing a Global Business

Managing a Global Business Managing a Global Business Whitepaper from Global Drivers of Change: There are several driving forces in the global business landscape that will continue to shape the future of these organisations: Technological

More information

End User Computing - Cloud Client Computing

End User Computing - Cloud Client Computing End User Computing - Cloud Client Computing Eduoard Lorrain, VMware David Angwin, Dell The Growing Complexity of Today Diverse Apps Data Everywhere Diverse Platform Diverse Devices Mobile Corporate Devices

More information

Company Overview & Profile

Company Overview & Profile Company Overview & Profile Introduction Intellium is a privately held, New Zealand owned, technology integration company. The Intellium team have experience in the design, deployment and the support of

More information

2012 Hays IT Salary Guide

2012 Hays IT Salary Guide 2012 Hays IT Salary Guide hays.ie Copyright Hays plc 2012. HAYS, the Corporate and Sector H devices, Recruiting experts worldwide, the HAYS Recruiting experts worldwide logo and Powering the World of Work

More information

INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES 2012 2013 Program Review

INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES 2012 2013 Program Review INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES 2012 2013 Program Description Technical Services is a service unit in Information Technology Services. The unit: 1. Acquires and distributes new computing

More information

Cloud Computing. What does it really mean for your business?

Cloud Computing. What does it really mean for your business? Cloud Computing What does it really mean for your business? Technology transforming business The IDC survey, conducted with 696 IT executives and CIOs said that 41 percent are either evaluating cloud solutions

More information

Capita Productivity Hub Combining secure private cloud with familiar Microsoft tools

Capita Productivity Hub Combining secure private cloud with familiar Microsoft tools IT Enterprise Services Capita Productivity Hub Combining secure private cloud with familiar Microsoft tools The freedom and agility which cloud unleashes directly impacts business performance. Cloud productivity

More information

Building trust in the cloud. Alastair McAulay PA Consulting Group

Building trust in the cloud. Alastair McAulay PA Consulting Group Building trust in the cloud overcoming the inhibitors Alastair McAulay PA Consulting Group PA Knowledge Limited 2011. 2 Introduction Introduction to Alastair McAulay 25 year s experience in the IT Services

More information

Mahler Consulting Problem Solved, Smart Solutions for your Business

Mahler Consulting Problem Solved, Smart Solutions for your Business Mahler Consulting Problem Solved, Smart Solutions for your Business Cloud Service Desk Management Service Mahler Services Mahler Consulting Service Definition Document P a g e 0 Index Page Table of Contents

More information

Mahler Consulting Problem Solved, Smart Solutions for your Business

Mahler Consulting Problem Solved, Smart Solutions for your Business Mahler Consulting Problem Solved, Smart Solutions for your Business Mahler Cloud Database Support & Migration Service Mahler Services Mahler Consulting Service Definition Document P a g e 0 Index Page

More information

Agenda Smal Business Mid-market 2

Agenda Smal Business Mid-market 2 Agenda Small Business Mid-market 2 IT Transformation Opportunity to Grow Your Business 4 IT Transformation 5 The Cloud OS 6 Windows Server 2012 Enables small businesses around the world, powers many of

More information

Philipp Fuchs. Profile. Manager EDUCATION. 2004 Information scientist in Service Management with Swiss diploma. 1985 Kantonsschule Rämibühl Zürich

Philipp Fuchs. Profile. Manager EDUCATION. 2004 Information scientist in Service Management with Swiss diploma. 1985 Kantonsschule Rämibühl Zürich Profile Philipp Fuchs Manager Email: philipp.fuchs@arcondis.com EDUCATION PROFESSIONAL TRAINING 2004 Information scientist in with Swiss diploma 1985 Kantonsschule Rämibühl Zürich 2014 Gallup StrengthsFinder

More information

TAP INTO THE FULL POTENTIAL OF MICROSOFT

TAP INTO THE FULL POTENTIAL OF MICROSOFT TAP INTO THE FULL POTENTIAL OF MICROSOFT ADDRESSING TODAY S COLLABORATION Goodbye desk, goodbye office. Hello hotel room, home study and coffee shop. New ways of working and greater mobility are pushing

More information

Transforming business through technology. Service Definition Document SharePoint. G-Cloud Framework SCS

Transforming business through technology. Service Definition Document SharePoint. G-Cloud Framework SCS Service Definition Document SharePoint G-Cloud Framework SCS 4 September 2015 Contents 1 Overview...2 1.1 Why Core?...2 2 Microsoft Office 365...3 2.1 Microsoft Office 365 SharePoint Online...3 2.2 Microsoft

More information

Software Licensing and Pricing Best Practices. Stewart Buchanan June 3, 2009 Gartner Webinar

Software Licensing and Pricing Best Practices. Stewart Buchanan June 3, 2009 Gartner Webinar Software Licensing and Pricing Best Practices Stewart Buchanan June 3, 2009 Gartner Webinar How to Participate Today Audio Announcement You have joined the audio muted using your computer s speaker system

More information

Roadmap for Cloud migration

Roadmap for Cloud migration Roadmap for Cloud migration James Threapleton Client Director, Housing & Public Sector Graham Curran Director, Strategic Consulting 2 nd July 2015 ABOUT GRAHAM 25+ years experience delivering transformational

More information

Performance from the Core

Performance from the Core Enterprise Performance from the Core CONTENTS 03 04 05 06 07 08 Becoming the ultimate service provider Unlocking IT and information Building Better Business Capturing Cloud Capability Delivering Dynamic

More information

Managing Change in Critical IT Infrastructure

Managing Change in Critical IT Infrastructure Managing Change in Critical IT Infrastructure David Cuthbertson Managing Director Square Mile Systems Ltd sarah.bradbury@squaremilesystems.com www.squaremilesystems.com Housekeeping Fire evacuation Toilets

More information

Project Management: Improving performance, reducing risk When will you think differently about project management?

Project Management: Improving performance, reducing risk When will you think differently about project management? www.pwc.com/jg Project Management: Improving performance, reducing risk When will you think differently about project management? Who are your presenters? David O Brien Senior Manager Lara Haskins Senior

More information

CMDB Federation. DMTF Standards for Federating CMDBs and other Management Data Repositories

CMDB Federation. DMTF Standards for Federating CMDBs and other Management Data Repositories CMDB Federation DMTF Standards for Federating CMDBs and other Management Data Repositories Synopsis Many organizations base IT management on a configuration management system consisting of a configuration

More information

Enterprise Desktop Solutions: VMware View 4.5

Enterprise Desktop Solutions: VMware View 4.5 C H E A T S H E E T Enterprise Desktop Solutions: What is VMware View? VMware View 4.5 is the leading desktop virtualization solution, built for delivering desktops as a managed service from the platform

More information

video communications the foundation for enterprise mobility + + + + + +

video communications the foundation for enterprise mobility + + + + + + v R video communications the foundation for enterprise mobility executive summary Video at the heart of mobility In order to meet the advanced requirements of an enterprise, mobility must be taken to the

More information

Service Design and the Service

Service Design and the Service Service Design and the Service Catalogue (A practical approach case study) itsmf Hungary - Budapest March 2010 Colin Rudd CITP, FISM, FBCS, FIITT, CEng ITIL V3 Lead Author Former Director of itsmf International

More information

Software Asset Management. The challenge

Software Asset Management. The challenge Software Asset Management The challenge The Challenge Incidents of software audits are on the rise: Gartner survey of 228 procurement and ITAM professionals in September 2011, 65% indicated at least one

More information

Service Orchestration

Service Orchestration June 2015 Service Orchestration Infos and Use Cases Falko Dautel Robert Thullner Agenda + Overview + Use Cases & Demos VM Provisioning with ServiceNow Employee Onboarding + Summary + Questions & Answers

More information

Software Asset Management (SAM) and ITIL Service Management - together driving efficiency

Software Asset Management (SAM) and ITIL Service Management - together driving efficiency Software Asset Management (SAM) and ITIL Service Management - together driving efficiency Ian Preskett MIET C.Eng. MBCS CITP Software Asset Management Consultant ian.preskett@ipassociatesltd.co.uk Agenda

More information

Different approaches and models for sustainability Beej Kaczmarczyk, Learning Curve Group, and Alasdair Redmond, CIO, City of Liverpool College

Different approaches and models for sustainability Beej Kaczmarczyk, Learning Curve Group, and Alasdair Redmond, CIO, City of Liverpool College Achieving back office and business support service efficiencies Different approaches and models for sustainability Beej Kaczmarczyk, Learning Curve Group, and Alasdair Redmond, CIO, City of Liverpool College

More information

Kevin Holland Public Sector Service Management Consultant @ITILspecialist. All copyrights acknowledged

Kevin Holland Public Sector Service Management Consultant @ITILspecialist. All copyrights acknowledged Kevin Holland Public Sector Service Management Consultant @ITILspecialist All copyrights acknowledged My credentials 9.5 years as a Service Management Specialist for the in house Service Integrator of

More information

White Paper Modern HR Case Management

White Paper Modern HR Case Management White Paper Modern HR Case Management How IT Can Step Up to Better Support HR Service Delivery White Paper Modern HR Case Management IT can help transform HR service provisioning and management capabilities

More information

itsmf USA Problem Management Special Interest Group

itsmf USA Problem Management Special Interest Group itsmf USA Problem Management Special Interest Group Problem Management Metrics Moderator John Clipp Speaker Ted Gaughan Speaker David Ferguson Vice President PMO/SMO Director President / CEO Problem Management

More information

Professional Services & Solutions PORTFOLIO

Professional Services & Solutions PORTFOLIO Professional Services & Solutions PORTFOLIO Company History Automated Systems Company (ASC) was established in March 1989 in response to the very high demands of the local travel agencies, which were

More information

IT Services. Capita Private Cloud. Cloud potential unleashed

IT Services. Capita Private Cloud. Cloud potential unleashed IT Services Capita Private Cloud Cloud potential unleashed Cloud computing at its best Cloud is fast becoming an integral part of every IT strategy. It reduces cost and complexity, whilst bringing freedom,

More information

7 Practical insights for IT Asset Management

7 Practical insights for IT Asset Management 7 Practical insights for IT Asset Management Tauneel McKay Director Swiss Reinsurance Company Ltd Subbarao Chaganty Principal Consultant Infosys Ltd RELATE MANAGE.. Context KNOW. Consolidate the IT Asset

More information

Software Asset Management: Risk and Reward. March 2015

Software Asset Management: Risk and Reward. March 2015 Software Asset Management: Risk and Reward March 2015 Agenda What Are the Risks Direct Risks Indirect Risks Future Risks How to Assess the Risks Maturity Frameworks Compliance Assessments Mitigating the

More information

Remote Infrastructure Support Services & Managed IT Services

Remote Infrastructure Support Services & Managed IT Services Remote Infrastructure Support Services & Managed IT Services Remote Desktop Services are designed to optimize the customers IT resource utilization and provide a standardized end-user environment. The

More information

itsmf USA Problem Management Community of Interest

itsmf USA Problem Management Community of Interest itsmf USA Problem Management Community of Interest How to Assess and Improve Your Problem Management Process Moderator John Clipp Speaker Ted Gaughan Problem Management SIG President ITSM Practice Lead

More information

Choosing the right solution for your Corporate Email

Choosing the right solution for your Corporate Email Choosing the right solution for your Corporate Email Corporate email Private Cloud Public Cloud Traditional Choosing the right solution for your Corporate Email One of the core IT applications for all

More information

How to use Service Level Management To save money

How to use Service Level Management To save money How to use Service Level Management To save money Massimo Cristini itsmf Hungary Conference 2005 Background The Project The Results Return on Investment 1 Need for Service Level Management Increasing trend

More information

How Cisco IT Reduced Costs Through PC Asset Management

How Cisco IT Reduced Costs Through PC Asset Management How Cisco IT Reduced Costs Through PC Asset Management Centralized network-based PC management program keeps employee desktops current and reduces costs. Cisco IT Case Study / IT Services Expense Management

More information

Asset & Configuration Management (CMDB) Workshop. Don Page Marval Group www.marval.co.uk

Asset & Configuration Management (CMDB) Workshop. Don Page Marval Group www.marval.co.uk Asset & Configuration Management (CMDB) Workshop Don Page Marval Group www.marval.co.uk Who is Don - Credentials Co-author of ITIL (worldwide best practice in ITSM) Co-author of BS15000 (British Standard

More information

Service Value is the End Game Advanced Facilities Performance Management (Part 2 of 2)

Service Value is the End Game Advanced Facilities Performance Management (Part 2 of 2) Service Value is the End Game Advanced Facilities Performance Management (Part 2 of 2) Alan Green is a Performance Manager within Property at one of the UK leading financial institutions Graeme Chalmers,

More information

01 EXECUTIVE SUMMARY ASSET AND FACILITIES MANAGEMENT SOLUTION OVERVIEW. www.concerto.co.uk support@concerto.co.uk 0844 8589171

01 EXECUTIVE SUMMARY ASSET AND FACILITIES MANAGEMENT SOLUTION OVERVIEW. www.concerto.co.uk support@concerto.co.uk 0844 8589171 ASSET AND FACILITIES integrated software solutions 01 EXECUTIVE SUMMARY SOLUTION OVERVIEW Concerto provides a secure, web based, property asset management suite of software incorporating comprehensive

More information

Virtual Client Solution: Desktop Virtualization

Virtual Client Solution: Desktop Virtualization IBM System x and BladeCenter Virtual Client Solution: Desktop Virtualization Powered by and VMware View June 29, 2010 Agenda 1 2 3 4 5 6 Virtual client solution overview Addressing companies pain points

More information

Windows 7 Upgrade Risk Mitigation Planning: Ensuring Windows 7 Upgrade Success

Windows 7 Upgrade Risk Mitigation Planning: Ensuring Windows 7 Upgrade Success November 2010 Windows 7 Upgrade Risk Mitigation Planning: Ensuring Windows 7 Upgrade Success By: Robert Schaper, Laplink Software Enterprise Solutions Contents Introduction 2 Risk and Cost 2 Upgrade Strategies

More information

Understanding the Performance Management Process

Understanding the Performance Management Process Understanding the Performance Management Process Monitoring Market Monitoring tools account for more then 50% of market Most organizations have not matured their monitoring environment Missing Process

More information

dare to Simplify ITSM EasyVistaTM ITSM, Asset Lifecycle & OSM Transform your IT Operations with BIG thinking

dare to Simplify ITSM EasyVistaTM ITSM, Asset Lifecycle & OSM Transform your IT Operations with BIG thinking dare to Simplify ITSM EasyVistaTM ITSM, Asset Lifecycle & OSM Transform your IT Operations with BIG thinking IT is no longer exclusively in the basement and knowledge workers are no longer tied to a desk

More information

Public Cloud and Managed Communications Services: Right Time, Right Place?

Public Cloud and Managed Communications Services: Right Time, Right Place? : Right Time, Right Place? Market Advisory Report Ashok Kumar Director, Custom Research December, 2013 Current Analysis (www.currentanalysis.com) Washington, D.C. Paris, France Phone: +1 703 404 9200;

More information

7 Steps to Windows 7 Migration Best Practices. Anthony Wainman - Presales Technical Consultant Jay Lakhani Sales Director Codework Inc.

7 Steps to Windows 7 Migration Best Practices. Anthony Wainman - Presales Technical Consultant Jay Lakhani Sales Director Codework Inc. 7 Steps to Windows 7 Migration Best Practices Anthony Wainman - Presales Technical Consultant Jay Lakhani Sales Director Codework Inc. 613-368-4300 Agenda Why Use Symantec for Migration? Ease of Use Other

More information

AVANTGARD Private Cloud and Managed Services

AVANTGARD Private Cloud and Managed Services AVANTGARD Private Cloud and Managed Services AVANTGARD PRIVATE CLOUD AND MANAGED SERVICES SunGard meets its customers diverse set of requirements by not only bringing to market scalable, flexible, and

More information

Growing your business through small business opportunities. frank.spuls@didactive.com v-fspuls@microsoft.com

Growing your business through small business opportunities. frank.spuls@didactive.com v-fspuls@microsoft.com Growing your business through small business opportunities frank.spuls@didactive.com v-fspuls@microsoft.com Agenda 2 The customer Customers marketplace The changing workplace 5' Trend: remote workers The

More information

Enabling the vision of the Modern Datacenter. System Center 2012 SP2 Azure

Enabling the vision of the Modern Datacenter. System Center 2012 SP2 Azure Enabling the vision of the Modern Datacenter System Center 2012 SP2 Azure Outline Feedback Issues Trends System Center & Azure Roadmap Business Challenges Influence Your IT Solutions Server Sprawl Dedicating

More information

Compliance series Guide to meeting requirements of USGCB

Compliance series Guide to meeting requirements of USGCB Compliance series Guide to meeting requirements of USGCB avecto.com Contents Introduction to USGCB 2 > From FDCC to USGCB 3 > USGCB settings and standard user accounts 3 > Application compatibility 4 >

More information

Budapest October 2011 Colin Rudd

Budapest October 2011 Colin Rudd ITIL 2011 Budapest October 2011 Colin Rudd FSM, FBCS, CITP, CEng, FIITT Service Management consultant, mentor and coach ITIL Author IT Enterprise Management Service Ltd. colin.rudd@itemsltd.co.uk Director

More information

Role Profile SUPPORT DESK ANAYLST TIER 2

Role Profile SUPPORT DESK ANAYLST TIER 2 Role Profile SUPPORT DESK ANAYLST TIER 2 COMPANY OVERVIEW Informa is one of the world s leading knowledge providers. We create and deliver highly specialised information through publishing, events, training,

More information

Server-Hosted Virtual Desktop Infrastructure (VDI)

Server-Hosted Virtual Desktop Infrastructure (VDI) White Paper Server-Hosted Virtual Desktop Infrastructure (VDI) The Future of Desktop Computing 2007 Virtual Iron Software, Inc. -1- April 14, 2007 Introduction With the widespread adoption of personal

More information

Key Risks IT Channel Partners Must Manage To Succeed In Business

Key Risks IT Channel Partners Must Manage To Succeed In Business Key Risks IT Channel Partners Must Manage To Succeed In Business Change Creates Opportunities If an Information Technology (IT) solution provider doesn t manage a few key technology trends effectively,

More information

Why Choose Desktop as a Service (DaaS)? A TCO Study

Why Choose Desktop as a Service (DaaS)? A TCO Study Why Choose Desktop as a Service (DaaS)? A TCO Study by Warning: reading and acting on the advice in this document could save you 25% of your current desktop service delivery costs Introduction Physical

More information

Change, Configuration and Release Management Techniques for Data Centers

Change, Configuration and Release Management Techniques for Data Centers Change, Configuration and Release Management Techniques for Data Centers Robert Cowham & David Cuthbertson Services Director Managing Director Square Mile Systems 1 Square Mile Systems Who We Are UK based

More information

n2grate Open Positions March 2015

n2grate Open Positions March 2015 n2grate Open Positions March 2015 Table of Contents 1. CMS Centers for Medicare & Medicaid Services Roles... 1 1.1 Role 012 Computer System Analysts II...1 1.1.1 Location: Dallas, Texas... 1 1.3 Role 013

More information

G Cloud LOT 2 - PLATFORM AS A SERVICE XMA ENTERPRISE SCHOOL SOLUTION XMA VIRTUAL CAMPUS SECURE HYBRID SOLUTION

G Cloud LOT 2 - PLATFORM AS A SERVICE XMA ENTERPRISE SCHOOL SOLUTION XMA VIRTUAL CAMPUS SECURE HYBRID SOLUTION Cloud computing has brought about a step change in the economics and sustainability of Information and Communication Technology (ICT). Government is committed to the adoption of cloud computing and delivering

More information

Legal sector challenges

Legal sector challenges Legal sector challenges Customer Testimonial V1.02-1115 Technology solutions helping firms address Legal Sector Challenges Almost a third of law firms in the UK think that it is very likely that they will

More information

OCSL delivers application migration project on time and under budget at major HP client

OCSL delivers application migration project on time and under budget at major HP client OCSL case study: HP Enterprise Services Infrastructure Technology Outsourcing OCSL delivers application migration project on time and under budget at major HP client OCSL came to the table via HP Technology

More information

Unified Communications. The Technologies, Features & Benefits

Unified Communications. The Technologies, Features & Benefits Unified Communications The Technologies, Features & Benefits Unified Communications 2 Table of Contents Executive Summary 2 Introduction 3 What s Trending? 4 Workforce Mobility 4 Desktop Virtualisation

More information

The fastest Cloud upgrade for Windows desktops

The fastest Cloud upgrade for Windows desktops The fastest Cloud upgrade for Windows desktops Key Benefits 1. 2. 3. Speed Elastic Desktop is the fastest Cloud desktop available for Windows business applications. Load applications instantly and search

More information

Leaders in Windows Privilege Management. Least Privilege = Least Risk = Least Cost

Leaders in Windows Privilege Management. Least Privilege = Least Risk = Least Cost Leaders in Windows Privilege Management Least Privilege = Least Risk = Least Cost Presented by: Joe L Italien, Tom Moore Agenda Introductions/desktop environment overview What is Windows privilege management?

More information

The 2014 Enterprise Application Market in Higher Education IT Service Desk Management Systems

The 2014 Enterprise Application Market in Higher Education IT Service Desk Management Systems The 2014 Enterprise Application Market in Higher Education IT Service Desk Management Systems Web Content Management Systems Contents What You Need to Know 3 Market Share 5 Market Shift: 2011 14 6 Management

More information

ITSM SAAF MODEL IMPLEMENTING ITSM FOR BUSINESS. Strategic Resources international 777, WASHINGTON RD, PARLIN, NJ

ITSM SAAF MODEL IMPLEMENTING ITSM FOR BUSINESS. Strategic Resources international 777, WASHINGTON RD, PARLIN, NJ ITSM SAAF MODEL IMPLEMENTING ITSM FOR BUSINESS Strategic Resources international 777, WASHINGTON RD, PARLIN, NJ The headache of IT has always been the infrastructure, with IT spending so much time focusing

More information

HERTSMERE BOROUGH COUNCIL REPORT TO EXECUTIVE

HERTSMERE BOROUGH COUNCIL REPORT TO EXECUTIVE HERTSMERE BOROUGH COUNCIL REPORT TO EXECUTIVE Item no: 7.2 Document Reference No: EX/11/45 Date of Meeting / Decision: 20 July 2011 This is not a key decision call-in on the grounds of urgency Urgency:

More information

IT Enterprise Services

IT Enterprise Services IT Enterprise Services Commercial sector Empowering business with technology Transforming business for the future Get ready to do great things Revenue growth and cost reduction is key in commerce. While

More information

MANAGING THE SOFTWARE PUBLISHER AUDIT PROCESS

MANAGING THE SOFTWARE PUBLISHER AUDIT PROCESS MANAGING THE SOFTWARE PUBLISHER AUDIT PROCESS 3 THE USE OF BUSINESS SOFTWARE AND SPORTS ARE DEFINITELY QUITE SIMILAR; IF YOU WANT TO PLAY (USE THE SOFTWARE), YOU HAVE TO ACCEPT THE RULES. THIS INCLUDES

More information

Reduced 30% of IT infrastructure & operations costs by automating infrastructure monitoring for a global wireless distributor

Reduced 30% of IT infrastructure & operations costs by automating infrastructure monitoring for a global wireless distributor Reduced 30% of IT infrastructure & operations costs by automating infrastructure monitoring for a global wireless distributor Our Customer One of the world's largest distributors of mobile phones, supporting

More information

Dedicated Hosted Exchange 2013

Dedicated Hosted Exchange 2013 About inty Dedicated Exchange Server 2013 The inty Dedicated Exchange 2013 Solution is a fully managed implementation with the following features: High-availability and built to Microsoft s reference architecture

More information

ITC: 06.03.12. The University of Edinburgh. Information Technology Committee

ITC: 06.03.12. The University of Edinburgh. Information Technology Committee Brief description of the paper The University of Edinburgh Information Technology ommittee 6 March 2012 University Telephone System Replacement This paper is a copy of a paper to the Estates ommittee meeting

More information

The Flexibility of Managed Services. Jonathan Sharp Sales & Marketing Director, Britannic Technologies

The Flexibility of Managed Services. Jonathan Sharp Sales & Marketing Director, Britannic Technologies The Flexibility of Managed Services Jonathan Sharp Sales & Marketing Director, Britannic Technologies The Perfect Storm Market Realities Evolving Technology Telephony, Networks & IT Financial Pressures

More information

Are you being served? How can Security as a Service serve you? WHITE PAPER. Commissioned by SecureData Conducted by Vanson Bourne Published July 2013

Are you being served? How can Security as a Service serve you? WHITE PAPER. Commissioned by SecureData Conducted by Vanson Bourne Published July 2013 Are you being served? How can Security as a Service serve you? Commissioned by Conducted by Vanson Bourne Published July 2013 Part 1. Executive summary Businesses are starting to implement cloud technologies

More information

Hva vil du med Service management i din organisasjon?

Hva vil du med Service management i din organisasjon? Hva vil du med Service management i din organisasjon? Syscom, Oslo - 3. november 2015 Karsten Grinderslev STEPS AHEAD AGENDA Current situation The Service Management Strategy Maturity Strategy scope &

More information

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4

More information

Oxford City Council ICT Strategy 2015 2018

Oxford City Council ICT Strategy 2015 2018 Oxford City Council ICT Strategy 2015 2018 1 Contents 2 Overview... 2 3 OCC Business Drivers... 2 4 ICT Principles... 3 4.1 Business Requirements... 3 4.2 Information Management... 3 4.3 Applications...

More information

Desktop Virtualisation

Desktop Virtualisation Shaping the future of end user services Desktop Virtualisation Seize opportunities before others see them Remember the not-too-distant past?» Traditional thin client systems struggled to gain wide acceptance,

More information

www.theitjobboard.co.uk T: 020 7307 6300 The IT Job Board Salary Survey 2009

www.theitjobboard.co.uk T: 020 7307 6300 The IT Job Board Salary Survey 2009 www.theitjobboard.co.uk T: 020 7307 6300 The IT Job Board Salary Survey 2009 Salary Survey 2009 The IT Job Board s 2009 salary survey has been created to assist IT professionals and hiring managers to

More information

Exhibit 16.1-4a Non Applications Services Labor Categories

Exhibit 16.1-4a Non Applications Services Labor Categories Exhibit 16.1-4a Non Applications Services Labor Categories PAGE 1 1. Infrastructure System Administrator Description: The Infrastructure Systems Administrator s role is to: (1) deliver support to internal

More information

Learning Services Schedule

Learning Services Schedule Ireland s Most Comprehensive Training Schedule July 2012 - December 2012 SureSkills - Enabling Performance Learning Services Schedule Dublin 01 240 2222 Email: info@sureskills.com www.sureskills.com vmware

More information

Desktop Virtualization

Desktop Virtualization Desktop Virtualization VMware View for the Post PC Era Bart Van de Putte, I.R.I.S. ICT OUR END USER COMPUTING VISION Cloud Computing is changing the Way We Collaborate and Work ACCESS: U.S. Employees Survey

More information

Our Outsourcing Projects

Our Outsourcing Projects Our Outsourcing Projects Rigel Networks End-to-End IT Services Company CASE 1: Client Scenario One of our clients from jewelry industry is a leading provider of innovative and functional website and online

More information

CASE STUDY: Land Registry SECTOR: Government Land Registry win itsmf Service Management Team of the Year Award

CASE STUDY: Land Registry SECTOR: Government Land Registry win itsmf Service Management Team of the Year Award CASE STUDY: Land Registry SECTOR: Government Land Registry win itsmf Service Management Team of the Year Award MSM integrated IT Service Management software solutions have been adopted by organisations

More information

Manufacturer Reduces Tech Worries, Boosts Productivity by Upgrading Software

Manufacturer Reduces Tech Worries, Boosts Productivity by Upgrading Software Standard Customer Solution Case Study Manufacturer Reduces Tech Worries, Boosts Productivity by Upgrading Software Overview Country or Region: United States Industry: Manufacturing Customer Profile Firetrace

More information

TOGETHER WE CAN DO MORE

TOGETHER WE CAN DO MORE B3System S.A. is a leading provider of IT system and service management solutions ensuring optimized IT infrastructure performance, availability and security within businesses. The company has been operating

More information

The Oracle Approach To ITSM Introducing The Customer Success Index

The Oracle Approach To ITSM Introducing The Customer Success Index The Oracle Approach To ITSM Introducing The Customer Success Index Barry Goodwin Vice President Global Customer Management Agenda Agenda Introduction To Oracle The Oracle Customer

More information

software license management is becoming an important issue for hosting resellers and Microsoft solution providers.

software license management is becoming an important issue for hosting resellers and Microsoft solution providers. Crayon becomes a preferred partner for the distribution of Microsoft Cloud Technology Things to remember... Crayon, consultant and world leader in software asset management for businesses, holds the highest

More information

The Power to Take Control of Software Assets

The Power to Take Control of Software Assets The Software Asset Management Specialists 781-569-0410 www.aid.com The Power to Take Control of Software Assets The Benefits of SAM: Building the case for Conducting a SAM Assessment and Implementing a

More information

What Is ITIL? Why Should I Care?

What Is ITIL? Why Should I Care? What Is ITIL? Why Should I Care? David Moskowitz Productivity Solutions, Inc. Slide 1 Agenda Reality Check What is ITIL? What does it do? What does it mean? Why should I care? Questions Slide 2 Reality

More information

Support & Field Services

Support & Field Services Support & Field Services The Right Engineer, In the Right Place, With the Right Skills, At the Right Time, With the Right Parts 2 At, we work with a wide range of customers across the UK delivering flexible

More information

The service catalogue and service design

The service catalogue and service design The service catalogue and service design (A practical approach case study) Belgrade June 2011 Colin Rudd CITP, FISM, FBCS, FIITT, CEng SM Consultant ITIL V3 Lead Author Vice Chair of itsmf UK Former Director

More information