Out.source ( out,sors )

Size: px
Start display at page:

Download "Out.source ( out,sors )"

Transcription

1

2 Out.source ( out,sors ) Verb (trans-) Obtain (goods or services) from an outside supplier, especially in place of an internal source: outsourcing (as n) can dramatically lower total costs. Our front cover shows a Monarch butterfly (Danaus plexippus). The name was first used in 1874 by Samuel H Scudder because: it is one of the largest of our butterflies and rules a vast domain. Featuring a wingspan of up to 10cm and beyond, Monarchs are especially noted for their lengthy annual migrations. In North America they make massive southward movements starting in August until the first frosts appear. A northward migration occurs in the following spring. The Monarch is the only butterfly that migrates both north and south as the birds do and, like them, migrating is a means of exploiting a wider and more diverse territory. Intriguingly, no single individual will ever make the entire round trip. Maybe they outsource their knowledge to others? Monarchs have another great strategy to help them survive and thrive: the preferred food of the caterpillar is milkweed. This plant makes the Monarch very distasteful to predators.

3 Our fast changing world has led to an evergrowing interest in outsourcing: an interest driven, at least in part, by the growing realisation that forming close working partnerships with relevant specialists can facilitate business growth and development. The whole process of outsourcing, as we define it at Qcom, is certainly so much more than a means of getting rid of a problematic or non-core aspect of your business. In fact, we assert that a well chosen, well-managed outsourced relationship is an increasingly tried and tested means of helping organisations to improve profitability and scale. As an outsourcing specialist (with a long track record of being a trusted partner) Qcom is currently delivering multi-technology functions and services to a widespread of clients. Our combined experience is that it makes sound business sense for both parties. Specifically, we have expertise in extending outsourcing into the realm of after-sales on specialist technologies for original equipment manufacturers (OEMs), and their sales channels. Already we are supporting a range of technology embracing Auto-ID and handheld scanners, telephony, mobile technology, IT equipment and much more besides. Hopefully this brochure will encourage you to consider migrating your business to Outsourcing. We d certainly welcome the opportunity to talk to you in more detail. Best wishes Neil Anderson

4 Building Better Businesses An outsourced relationship is a powerful business tool that has the ability to deliver immediate benefits to you and can help you: Improve service delivery Free up capital Manage more for less Sell more units Manage business development and expansion

5 But the process of building a better business must also take account of external pressures such as changes to the economic landscape and more exacting customer expectations. So, for example, the advent of mobile technology means news, information and customer feedback traverses the globe faster than ever before. To take advantage of this fact, businesses must be agile and highly responsive. This opening up of global markets is also feeding a growing requirement for more personalised service models. Whether this is fixing mobile technology on the move, (rather than returning it to the workshop) or providing a same day response to a call about servicing, customer demands are growing. The reality is that business strategies need to account for these changes. They need to be open to sector trends and the expectations prevalent within the environment they operate. They need to be responsive and flexible and this requirement is likely to bring a greater collaboration between companies. All this suggests that outsourcing will be far more, not less, common going forward: joint ventures and partnerships offering companies size and scope as well as a more agile business model. As Martyn Hart, the National Outsourcing Association s (NOA) Chairman has noted, organisations are currently outsourcing in a bid to seize growth opportunities and re-skill with minimal risk.

6 Q.com Noun Leading supplier of outsourced technical support and solutions across a wide range of technical equipment whether industry standard or new generation. Why Outsource? Outsourcing can be defined as the sub-contracting out of a business function to an external provider. Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and the responsibilities of specific business functions or processes to a third party. Virtually every function can be effectively outsourced even (and sometimes especially) customer-facing and business-critical activities. Outsourcing operational functions allows companies to scale operations up or down as needed to respond to changing market conditions without affecting service levels.

7 Outsourcing can help your business to: 1. Save Money Good outsourcing relieves businesses of variable costs (such as labour, vehicle running costs and spare parts) and releases capital and resources tied up in stock, tools and vehicles. For organisations that are entering new markets, an outsourcer can relieve the initial cost and cash flow implications of fulfilling maintenance, repairs etc. 2. Focus Resources Outsourcing routine or day-to-day activities to specialist operators will release valuable technical resources for high-end development work. A company can direct capital at its core business and free management time to concentrate on running and growing the business. For many years, we have been able to deliver these benefits consistently to our clients through close, proactive and mutually beneficial relationships. 3. Enhance Customer Service An outsourcer can absorb peaks and troughs on demand without impacting on service levels. It will deliver enhanced service through manufacturerauthorised and accredited provision. Risks and responsibilities for delivering the service are transferred to the outsourcer, who will be 100% focused on meeting a client s needs.

8 A technical outsourcer, like Qcom, is a specialist operator supporting original equipment manufacturers (OEMs), resellers, and distributors across their service offering. Technical Outsourcing A technical outsourcer can be engaged at any point in a technology product s life-cycle providing both pre-sales support (including installation and staff training) and post-sales support through warranty packages, maintenance services, and advice around issues such as customer care. The service needs to complement your needs, and most commonly this is either a need to enhance your existing in-house service, or provide a complete outsourced solution. Qcom s services include specialist workshop facilities, a pool of highly trained engineers, project leaders, professional services consultants, and helpdesk staff.

9 The following diagram gives an insight into the best application of technical outsourced services during the life cycle of a product: Emergence Growth Consolidation Mature Help with entry into new markets (e.g. overseas) or emerging technology (e.g. RFiD/biometrics). Outsource to get specialist skills. Maintaining service levels as volumes increase is critical to any business. The options are to develop an inhouse team, or outsource to give flexibility and scalability. At this point in a business/ product life cycle, service can be a key differentiator. Quality service is therefore imperative; either a business outsources it to get best in class or it s an additional fixed cost. Restructuring and cash flow can be a key here. Outsourcing service functions can release cash tied-up in fixed assets e.g. engineers, vehicles, tools etc. Outsoucing also offers a flexible approach to ongoing buisness management. An outsource partner can help you break into new markets to replace maturing ones. Sales Product/Business Life Cycle Time

10 Where all or part of a service operation is transferred to an outsourced supplier, it is usually done to allow the client to concentrate on their core business, and/or to allow them to improve upon the service they can offer customers. Frequently there will be financial benefits too. Making Outsourcing It s not uncommon to have several services outsourced by a company. But choosing the right partner(s) and managing these relationships correctly is crucial to ensuring a successful collaboration. work Key principles to achieving success include: The outsourcing arrangement should be viewed as a long-term relationship; Choosing the right supplier and agreeing a customised solution that delivers against your technological, business and financial objectives; Assigning responsibility to individuals within both partners to ensure clear ownership and accountability for a project; Agreeing appropriate performance indicators to measure results regularly; Putting in place adequate internal communication processes to manage any concerns e.g. around the transfer of jobs under TUPE. Our highly experienced project management team can work with you to help ensure a smooth transition and successful management of an outsourced relationship, right from the start.

11 Qcom is a pan-geographic, quality-assured partner, working across the UK and Europe for technology manufacturers, distributors and resellers. We have a long track record of delivering multitechnology outsourced technical functions and services. We understand, for example, the difficulties that manufacturers and distributors face in providing after-sales support in areas such as warranty provision or moving into new markets. And we know how important it is for distributors and resellers to get the equipment sale, and maximise profit margins. Our services range from technical support and all associated logistics, to consultancy around customer liaison and project management. Customers can select from one or more of our services to create bespoke, flexible programmes of support to suit their needs. Our teams operate as if they are your staff, delivering service to the highest accredited standards, providing full customer feedback and even tracking sales leads from customer visits. And your reputation is protected by our commitment to quality service is our business and we live or die by our last service call. Why Qcom? By choosing Qcom, you can also be confident we are: Specialists we focus 100% on technical support and service, not product sales; Cost-effective delivering cost savings to our customers through our significant economies of scale; Non-competitive we don t work direct to the end-user, meaning your customer stays as your customer; and Confidential we can deliver our services as an inseparable part of your own team..

12 Qcom Delivers Technical Outsourcing Support for Sciamed Qcom Appointed Technical Outsource Partner for Zebra across UK and Ireland Sciamed, a leading provider of barcoding and Auto ID equipment to the NHS, appointed Qcom to manage its customer after-sales support. The range of services provided by Qcom includes commissioning and installing equipment, on site and workshop repairs, training and RF site surveys across the UK and Ireland. The deal enables Sciamed to provide a faster service and help extend its reach across a growing national customer footprint. By transferring its after-sales support to a third party, the company is also seeking to reduce fixed costs in order to ensure it can offer a highly competitive rate to customers, even in uncertain economic conditions. Case Studies Providing excellent customer service is pivotal in our business. As we continue to expand our service offerings across UK, Ireland, and Europe, it is important that we continue to offer excellent service standards to our existing and new customers throughout the lifecycle of a product. Qcom has definitely proven themselves as an established outsourcing provider in technical and customer service and we are very happy that we are expanding our partnership with Qcom. Paul Vogt, Services Director for Zebra across EMEA. Qcom was appointed by Zebra Technologies, the world s leading provider of bar code and speciality labelling printing solutions, as its partner for customer service across EMEA and for phone support and field service for the UK and Ireland. This deal provides Zebra with a full outsource service with field engineering, technical services, call centre, and workshop services delivered by Qcom. Customers are offered a range of benefits including fixed price repairs and Qcom s full suite of technical services, such as help with product demonstrations, installations, configurations, and user-training under the Application Engineering programme. The stated aim is to help Zebra increase both revenues and unit sales and, most importantly, improve the experience of Zebra customers.

13 Qcom Roll Out Software Programme - Retailer delighted Qcom Delivers Service and Support for Pidion in EMEA Qcom has recently been appointed as the official technical support and service partner for a South Midlands based software development and mobile solution company. Prior to a new three-year appointment, Qcom completed a raft of successful projects including a roll-out programme for a major national retail chain. New stock control software needed to be loaded onto new hardware, including PCs and hand-held terminals, and then installed into 125 retail stores across the country; a process which was both project managed and delivered by the Qcom team. The process involved loading up the software onto the new hardware in the workshop, and, after configuring and testing, it was sent across to every store where it was installed by Qcom s nationwide network of engineers. Meanwhile, the stores old hardware was collected by Qcom and either disposed of in-line with WEEE guidelines, or refurbished and recycled back into the field. Korean-based IT manufacturer, Bluebird a leading global provider of mobile computing devices, appointed Qcom as its approved repair centre for its Pidion brand products in Europe, the Middle East and Africa (EMEA region). The deal covers Pidion s range of scanning and non-scanning PDAs, integrated with the latest technologies, including HSDPA, RFID, GPS and Windows Mobile 6.0, to meet growing demands for convergence terminals. High quality after-sales support is a key element to help drive sales in EMEA, and this agreement offers both a local service solution for customers and a rapid, relatively low-cost, solution for Pidion. Overall, the project involved three different project teams and five different services - a challenge that was intensified by a tight ten-week timeframe. The technical director of the software development company said: This was a particularly well managed, well-delivered project and thanks to Qcom our retail client is delighted.

14 Our approach is one of continuous formulation/ recommendation, implementation, engagement, and review. Our Approach Our consulting and project management teams will work with you at every step of the way to scope out and deliver a service programme to best suit your needs. We are always flexible in our approach but our relationship with clients is typically regarded as far more than simply a supplier providing white-labelled services. Formulation Review your objectives to achieving a better business. Create scoping document outlining recommended business changes to achieve outcome We almost invariably collaborate with clients, for example, when they are pitching for new business, or helping to formulate strategy around areas such as customer service. For us, borderless collaboration, sharing strategies, results, and future direction, is crucial to any long term and committed outsourcing relationship. Review Evaluate and enhance positive feedback to drive deeper and closer relationship Implementation Implement transaction transfer process Engagement Actively seek feedback from customers on how the process is being received Qcom is non-competing and has the bandwidth to support us. The team is professional, and offers both a great service and flexible approach. Paul Westmoreland, managing director of PsionTeklogix

15 Next Steps Please do visit or contact us directly and ask for Neil Anderson. Sales & Accounts Tel: +44 (0) Service Tel: +44 (0) Fax: +44 (0) If anything that we ve said in this brochure has connected with you in any way we d like to talk to you. An outsourced relationship really can help you to widen the horizons of your business. Maybe, like the Monarch butterfly it s time for you to go on migration in order to survive and thrive and conquer new territory. Qcom Outsourcing Ltd 3 Hampton Park, Wassage Way, Hampton Lovett Industrial Estate, Droitwich. WR9 0NX United Kingdom Registered Office: as above Company Reg No: Registered in England Vat No:

16

Everything you need for your mobile enterprise

Everything you need for your mobile enterprise Everything you need for your mobile enterprise A complete software, hardware and managed service solution for mobile workers Spirit Data Capture Limited is an enterprise mobility company. We have an in-depth

More information

integrated solutions Providing data capture solutions and support to the Enterprise

integrated solutions Providing data capture solutions and support to the Enterprise integrated solutions Providing data capture solutions and support to the Enterprise Providing true cradle to grave Auto-ID Barcode label printing solutions solutions to address the requirements of today

More information

GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY.

GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY. GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY. fueled by challenge. powering success. sm 1,500 dealer programs in 27 markets Parts wholesale has the potential to significantly contribute

More information

Sales success through optimised processes from branch to head office. Retail Software Solutions

Sales success through optimised processes from branch to head office. Retail Software Solutions Sales success through optimised processes from branch to head office Retail Software Solutions Introduction Finely fitted targeted expertise from the global partner for retail success MICROS-Retail, the

More information

Professional and Managed Services

Professional and Managed Services SUPPORT SERVICES Professional and Managed Services Exclusive Networks offers an extensive professional and managed services portfolio, which enables our business partners to successfully expand their product

More information

Vodafone Global Supplier Management

Vodafone Global Supplier Management Vodafone Global Supplier Management Vodafone Global Enterprise One global communications supplier for streamlined processes, reduced costs and fully centralised management. Vodafone Power to you 78% of

More information

Proof of Concept service. Professional and Managed Services. Installation services. First Looks

Proof of Concept service. Professional and Managed Services. Installation services. First Looks SUPPORT SERVICES Professional and Managed Services Exclusive Networks offers an extensive professional and managed services portfolio, which enables our business partners to successfully expand their product

More information

Everyone needs a little help sometimes

Everyone needs a little help sometimes MARKET BUSINESS SALES MARKETING TRAINING ACCESS DEVELOPMENT Everyone needs a little help sometimes Helping to deliver results Visea offer consultancy, project management and interim management solutions

More information

#HowToGrow YOUR BUSINESS WITH CLOUD TELEPHONY

#HowToGrow YOUR BUSINESS WITH CLOUD TELEPHONY #HowToGrow YOUR BUSINESS WITH CLOUD TELEPHONY Introduction Growing sales and improving efficiencies are the top priorities for more than half of the UK s Small and Medium sized Enterprises. Firms using

More information

Time better spent. Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business

Time better spent. Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business Time better spent Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business Welcome to What would it mean to your organisation if your people were able

More information

R EDEFINING CUS T OM E R CONTACT CIRRUSPHERE ENABLING YOU TO BE PART OF THE CLOUD-BASED CONTACT CENTRE OPPORTUNITY

R EDEFINING CUS T OM E R CONTACT CIRRUSPHERE ENABLING YOU TO BE PART OF THE CLOUD-BASED CONTACT CENTRE OPPORTUNITY R EDEFINING CUS T OM E R CONTACT CIRRUSPHERE ENABLING YOU TO BE PART OF THE CLOUD-BASED CONTACT CENTRE OPPORTUNITY Market Opportunity According to Contact Babel in December 2011 there were 650,000 contact

More information

Transforming. Source & Deploy Solutions from Computacenter

Transforming. Source & Deploy Solutions from Computacenter Transforming the IT Supply Chain Source & Deploy Solutions from Computacenter CONTENTS 03 04-05 06-07 08-09 10 Effecting change Standard practice EXPERIENCE CERTAINTY Centres of excellence Reaping the

More information

Meeting the challenge

Meeting the challenge Meeting the challenge Working with you to ensure your IT infrastructure delivers Infrastructure Management Services Overview Real solutions to tough challenges Infrastructure Management Services Overview

More information

Business Process Outsourcing Driving efficiency and growth. essential for banking

Business Process Outsourcing Driving efficiency and growth. essential for banking essential for banking Business Process Outsourcing Driving efficiency and growth Avaloq enables banks and wealth managers to: Achieve operational excellence while differentiating on products and services

More information

Time for change in facilities management. Interserve, Sheffield Hallam and i-fm facilities management research 2013

Time for change in facilities management. Interserve, Sheffield Hallam and i-fm facilities management research 2013 Time for change in facilities management Interserve, Sheffield Hallam and i-fm facilities management research CONTENTS 01 02 03 04 About the facilities deal Outsourcing objectives The role of your brand

More information

A Guide to Efficient MRO Procurement & Management White Paper

A Guide to Efficient MRO Procurement & Management White Paper A Guide to Efficient MRO Procurement & Management White Paper Brammer 117554 WhitePaper_V5_SP.indd 1 19/04/2010 15:19 Executive summary The purchasing of spares for the daily maintenance, repair and overhaul

More information

Independent Software Vendor (ISV) Program

Independent Software Vendor (ISV) Program Accelerating Your Success Independent Software Vendor (ISV) Program Partner with Avnet and deliver fully-optimised, pre-integrated solutions to your end-clients. Quickly. Easily. Globally. www.avnet.com/ts/ie

More information

MICROSOFT DYNAMICS NAV

MICROSOFT DYNAMICS NAV MICROSOFT DYNAMICS NAV In2grate Business Solutions extends the power of the Microsoft Dynamics NAV platform to create the right solution for your business. We specialise in working with companies to improve

More information

Data Center Lifecycle Services Services to Accelerate Profitable Growth in Today s Top Markets

Data Center Lifecycle Services Services to Accelerate Profitable Growth in Today s Top Markets Data Center Lifecycle Services Services to Accelerate Profitable Growth in Today s Top Markets Today s market and industry trends are rapidly impacting the way companies approach their data center strategies.

More information

Customer centric transformation for next generation customer service CUSTOMER CENTRICITY

Customer centric transformation for next generation customer service CUSTOMER CENTRICITY Social Mobile Data CUSTOMER CENTRICITY Cyber security Cloud Customer centric transformation for next generation customer service Solutions and services for improving customer focus and satisfaction across

More information

Asset Management. Enabling effective estates strategies >

Asset Management. Enabling effective estates strategies > Asset Management Enabling effective estates strategies Enabling effective estates strategies In these challenging times, we help our clients deliver strategies that contribute to the overall performance

More information

Cloud Computing. What does it really mean for your business?

Cloud Computing. What does it really mean for your business? Cloud Computing What does it really mean for your business? Technology transforming business The IDC survey, conducted with 696 IT executives and CIOs said that 41 percent are either evaluating cloud solutions

More information

Celebrus Apex Programme

Celebrus Apex Programme Celebrus Apex Programme Introduction This document outlines the benefits of becoming a Celebrus Apex Partner, explains how the programme is structured and how to become a part of it. Why become a Celebrus

More information

Automotive CRM Shared Service Centres: Enabling Customer Dialogue

Automotive CRM Shared Service Centres: Enabling Customer Dialogue Automotive the way we see it Automotive CRM Shared Service Centres: Enabling Customer Dialogue A Smart Approach to Fast, Efficient and High Quality CRM Execution Under the guiding principle of profitable

More information

Market entry strategy and distribution channels

Market entry strategy and distribution channels Market entry strategy and distribution channels Market entry strategies To select the most effective route to market you ll need a clear understanding of your target market and the needs and preferences

More information

Managing a Global Business

Managing a Global Business Managing a Global Business Whitepaper from Global Drivers of Change: There are several driving forces in the global business landscape that will continue to shape the future of these organisations: Technological

More information

Mining & Construction Transforming your fleet performance

Mining & Construction Transforming your fleet performance Mining & Construction Transforming your fleet performance Giving you greater focus on your business Today s difficult economy challenges organisations within the mining and construction sector to deliver

More information

financial services achieving agility and efficiency in challenging conditions

financial services achieving agility and efficiency in challenging conditions financial services achieving agility and efficiency in challenging conditions a tightening regulatory environment, more demanding consumers, legacy technology platforms and a changing competitive landscape

More information

Lead the Retail Revolution.

Lead the Retail Revolution. Lead the Retail Revolution. The retail industry is at the center of a dramatic shift in the way consumers shop and interact with their retailers. After hundreds of years of customers going to the store,

More information

START YOUR OWN WASTE MANAGEMENT CONSULTANCY

START YOUR OWN WASTE MANAGEMENT CONSULTANCY START YOUR OWN WASTE MANAGEMENT CONSULTANCY FRANCHISE Environmental Champions ACM Environmental PLC is established as one of the UK s leading waste management and environmental consultancies. It provides

More information

systems A total solution for Direct Mail & Plastic Card Services

systems A total solution for Direct Mail & Plastic Card Services PSC systems A total solution for Direct Mail & Plastic Card Services At PSC Systems we use the latest technology and communication facilities to provide an efficient and cost-effective service to our clients.

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

EMC Velocity 2 Partner Program. Accelerate your profitability

EMC Velocity 2 Partner Program. Accelerate your profitability EMC Velocity 2 Partner Program Accelerate your profitability The EMC Velocity 2 Partner Program has allowed our organisation to demonstrate our value against other solution providers. For example, our

More information

SERVICE OPTIONS FOR MOBILE DATA COLLECTION DEVICES AND HANDHELD SCANNERS.

SERVICE OPTIONS FOR MOBILE DATA COLLECTION DEVICES AND HANDHELD SCANNERS. SERVICE OPTIONS FOR MOBILE DATA COLLECTION DEVICES AND HANDHELD SCANNERS. PRECISION IN EVERY DETAIL. Mobile Data Collection Devices and Handheld Scanners are our passion and our area of expertise. Over

More information

trust When you choose an accountant, you need someone you can trust. This trust does not come from a job title - it needs to be earned.

trust When you choose an accountant, you need someone you can trust. This trust does not come from a job title - it needs to be earned. about us trust When you choose an accountant, you need someone you can trust. This trust does not come from a job title - it needs to be earned. At Duncan & Toplis we understand this and our clients trust

More information

Bond Street Capital London

Bond Street Capital London Bond Street Capital London Management and Solutions for International Expansion WHO we ARE Bond Street Capital London is an alternative professional services firm, specifically formulated to capitalise

More information

Helping our clients win in the changing world of work:

Helping our clients win in the changing world of work: Helping our clients win in the changing world of work: Recruitment Process: Why Outsource? A Manpower Insights Paper The future of RPO looks strong despite or perhaps aided by the current global recession.

More information

Partnering with. all about Growth

Partnering with. all about Growth Partnering with Alcatel-Lucent Enterprise all about Growth Alcatel-Lucent, a powerful brand your Enterprise customers trust Alcatel-Lucent is a world leader in communications and networking solutions for

More information

www.casece.com kwanchit.netprapa@cnhind.com Tel. +66 2645 8147 CNH INDUSTRIAL SERVICE LTD. 173 South Sathorn Asia Center 23rd floor, Bangkok,

www.casece.com kwanchit.netprapa@cnhind.com Tel. +66 2645 8147 CNH INDUSTRIAL SERVICE LTD. 173 South Sathorn Asia Center 23rd floor, Bangkok, www.casece.com kwanchit.netprapa@cnhind.com Tel. +66 2645 8147 CNH INDUSTRIAL SERVICE LTD. 173 South Sathorn Asia Center 23rd floor, Bangkok, Thailand A DEALERSHIP OPPORTUNITY WITH A LEADING COMPANY AWAITS

More information

Time Management Systems: Helping you to make an informed choice

Time Management Systems: Helping you to make an informed choice www.mitrefinch.co.uk Time Management Systems: Helping you to make an informed choice United Kingdom Registered Office: Mitrefinch Ltd Mitrefinch House Green Lane York YO30 5YY Head Office:01904 693115

More information

Outsourcing IT support services in the Irish channel. special report

Outsourcing IT support services in the Irish channel. special report Outsourcing IT support services in the Irish channel special report Support you can trust As businesses rely more and more on the availability and performance of their IT infrastructure it is critical

More information

THE POWER BEHIND THE BRANDS

THE POWER BEHIND THE BRANDS THE POWER BEHIND THE BRANDS Covering all types of home appliances THE FIRST CHOICE FOR HOME APPLIANCE AFTER SALES SERVICE & DISTRIBUTION OUR PRIORITY To deliver quality service that exceeds expectations

More information

Retail Industry Case Study

Retail Industry Case Study Retail Industry Case Study Realex Payments Support Party Delight s Successful European Expansion THE OVERVIEW Party Delights is the UK s leading supplier of themed party and celebration accessories. The

More information

Morris Lubricants Franchise Dealership Programme

Morris Lubricants Franchise Dealership Programme Morris Lubricants Franchise Dealership Programme Tradition in Excellence... Welcome to Morris Lubricants... With a proud heritage dating back to 1869, we are one of the largest privately-owned manufacturers

More information

Connecting your business

Connecting your business mobiles Connecting your business fixed voice & data digital & IT autovoice managed services adsi energy About us Founded in 2002, ADSI are dedicated to reducing business costs by offering high-quality

More information

SERVICE OVERVIEW SERVICES CATALOGUE

SERVICE OVERVIEW SERVICES CATALOGUE SERVICE OVERVIEW SERVICES CATALOGUE February 2010 With a proven track record of 600 modernization projects to date, harness Micro Focus outstanding record and experience of delivering enterprise application

More information

BUILDING THE CASE FOR CLOUD: HOW BUSINESS FUNCTIONS IN UK MANUFACTURERS ARE DRIVING PUBLIC CLOUD ADOPTION

BUILDING THE CASE FOR CLOUD: HOW BUSINESS FUNCTIONS IN UK MANUFACTURERS ARE DRIVING PUBLIC CLOUD ADOPTION BUILDING THE CASE FOR CLOUD: HOW BUSINESS FUNCTIONS IN UK MANUFACTURERS ARE DRIVING PUBLIC CLOUD ADOPTION Industry Report Contents 2 4 6 Executive Summary Context for the Sector Key Findings 3 5 9 About

More information

Financial Planning Growing a better future

Financial Planning Growing a better future To make an appointment with a Financial Planner: Go to hsbc.com.au/financialplanning Visit in branch Call 1300 308 008 All testimonials listed in this brochure are sourced from Sue, an HSBC financial planning

More information

Innovative Responsive & Genuine. The Fujitsu Repair Centre

Innovative Responsive & Genuine. The Fujitsu Repair Centre Innovative Responsive & Genuine The Fujitsu Repair Centre Contents Introducing the Fujitsu Repair Centre 3 Telset/PBX and CPE Solutions 4 IT Hardware and Peripheral Solutions 6 EPoS Solutions 8 Bespoke

More information

How are companies currently changing their facilities management delivery model...?

How are companies currently changing their facilities management delivery model...? Interserve and Sheffield Hallam University market research 2012 Page 2 www.commercial.interserve.com How are companies currently changing their facilities management delivery model...? we have a strategy

More information

+44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com

+44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com ENTERPRISE CLOUD COMMUNICATIONS: AN INTRODUCTORY OVERVIEW +44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com Table of Contents Why choose us?... 2 How do we help?... 2 Product as a Service...

More information

Wireless Device Management: Controlling The Wireless Enterprise And Reducing Total Cost of Ownership

Wireless Device Management: Controlling The Wireless Enterprise And Reducing Total Cost of Ownership Wireless Device Management: Controlling The Wireless Enterprise And Reducing Total Cost of Ownership Today s Wireless Environment The technology platform of today s enterprise has a rapidly growing component:

More information

BUYER S GUIDE. flexible service delivery. Top 5 reasons for adopting SAP Managed Services. Remixing SLA s! Managing the post merger IT landscape

BUYER S GUIDE. flexible service delivery. Top 5 reasons for adopting SAP Managed Services. Remixing SLA s! Managing the post merger IT landscape BUYER S GUIDE IT Managed Services Buyer s Guide for SAP customers May 2012 flexible service delivery Moving to the beat of IT innovation with SAP Managed Services to control costs and harmonise IT landscapes.

More information

How to evaluate and select the best accounting software for your business

How to evaluate and select the best accounting software for your business How to evaluate and select the best accounting software for your business Find out more about the questions to ask and the benefits of selecting the right software. Introduction Business and accounting

More information

Join the UK and Ireland s Leading Supplier of Microsoft Dynamics

Join the UK and Ireland s Leading Supplier of Microsoft Dynamics Join the UK and Ireland s Leading Supplier of Microsoft Dynamics Offices Oxford Dublin Holland Manchester Hook About K3 K3 is a leading global software provider for the Retail, Manufacturing and Distribution

More information

10 steps to the Cloud for SMBs Introduction to Cloud computing. www.fasthosts.co.uk. Ask the Experts. Making Business Work Better Online

10 steps to the Cloud for SMBs Introduction to Cloud computing. www.fasthosts.co.uk. Ask the Experts. Making Business Work Better Online 10 steps to the Cloud for SMBs Introduction to Cloud computing This paper is designed to explain, in plain English, the real reasons behind how your business can benefit from Cloud computing, and help

More information

At Eganknight we re the essential link between business and people. EganKnight Culture

At Eganknight we re the essential link between business and people. EganKnight Culture At Eganknight we re the essential link between business and people We build extraordinary partnerships, working faster, smarter and harder because when it comes to providing transforming solutions in recruitment,

More information

Building relationships with web design clients using web hosting

Building relationships with web design clients using web hosting Building relationships with web design clients using web hosting A study into the use of web hosting to develop lasting relationships with clients & generate recurring revenue. www.heartinternet.co.uk

More information

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

COMPUTACENTER AND SYMANTEC TOGETHER: PROTECTING AND EMPOWERING DATA

COMPUTACENTER AND SYMANTEC TOGETHER: PROTECTING AND EMPOWERING DATA COMPUTACENTER AND SYMANTEC TOGETHER: PROTECTING AND EMPOWERING DATA COMPUTACENTER AND SYMANTEC TOGETHER SECURITY STORAGE BUSINESS CONTINUITY INFRASTRUCTURE MANAGEMENT Simplify and strengthen information

More information

Information Services Strategy 2011-2013

Information Services Strategy 2011-2013 Information Services Strategy Issue 1 1 Introduction The States of Jersey public sector is facing significant pressure for efficiencies and savings. This has created the context to take a fresh look at

More information

The DC Experience EXPERIENCE

The DC Experience EXPERIENCE The DC Experience At the core of the DC Experience, you'll find advanced and emerging vendor technology that's delivered and backed by an unparalleled channel services model. DC EXPERIENCE The DC Experience

More information

Reducing cost and increasing efficiency through expert information management

Reducing cost and increasing efficiency through expert information management Reducing cost and increasing efficiency through expert information management How TSO and Williams Lea can help you to achieve your efficiency targets June 2009 www.tso.co.uk www.williamslea.com TSO is

More information

aircraft spare part and inventory management...

aircraft spare part and inventory management... aircraft spare part and inventory management......engines, avionics and rotable parts supply Inventory management to keep your aircraft in Global Fleet Management offer fast access to the parts you need

More information

Mothercare Case Study

Mothercare Case Study Mothercare Case Study We don t need to train our agents to know that, only where to find that...i don t think it s anything we can imagine taking away from the business Sharon Millard Customer Contact

More information

SolutionsPath TM. Strengthen your ability to deliver solution-led propositions into high-growth technology areas and vertical markets

SolutionsPath TM. Strengthen your ability to deliver solution-led propositions into high-growth technology areas and vertical markets Accelerating Your Success SolutionsPath TM Strengthen your ability to deliver solution-led propositions into high-growth technology areas and vertical markets SOLUTIONS Page 2 SolutionsPath TM Introduction

More information

At the Heart of Connected Manufacturing

At the Heart of Connected Manufacturing www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of

More information

Expert Software Development & Consultancy

Expert Software Development & Consultancy Expert Software Development & Consultancy Wheatley delivers powerful, intuitive scheduling, appointment booking, routing & data co-ordination solutions We understand our markets and our customers Wheatley

More information

Digital Strategy. Digital Strategy. 2015 CGI IT UK Ltd. Digital Innovation. Enablement Services

Digital Strategy. Digital Strategy. 2015 CGI IT UK Ltd. Digital Innovation. Enablement Services Digital Strategy Digital Strategy Digital Innovation Enablement Services 2015 CGI IT UK Ltd. Contents Digital strategy overview Business drivers Anatomy of a solution Digital strategy in practice Delivery

More information

Managed Print Services. Managing all your document needs. www.asl-group.co.uk

Managed Print Services. Managing all your document needs. www.asl-group.co.uk Managed Print Services Managing all your document needs www.asl-group.co.uk Quality service and solutions ASL is one of the largest independent print solutions suppliers in the UK About ASL I have found

More information

Making Contact Centres Efficient. Meet the needs of your customers and your business

Making Contact Centres Efficient. Meet the needs of your customers and your business Making Contact Centres Efficient Meet the needs of your customers and your business Customers are different these days Customers today are far more demanding than five years ago. They expect you to be

More information

At the Heart of Digital-Ready Business

At the Heart of Digital-Ready Business At the Heart of Digital-Ready Business Leading the Digital Change: A CIO Perspective A Mega Trend at the Helm of Innovation and Superior Customer Experience Abstract As growing digitization and evolving

More information

EFFECTIVE VENDOR MANAGEMENT: REAPING LONG-TERM BENEFITS FROM YOUR VENDOR RELATIONSHIPS

EFFECTIVE VENDOR MANAGEMENT: REAPING LONG-TERM BENEFITS FROM YOUR VENDOR RELATIONSHIPS EFFECTIVE VENDOR MANAGEMENT: REAPING LONG-TERM BENEFITS FROM YOUR VENDOR RELATIONSHIPS TERRA FIRMA, AUGUST 2013 Leading organisations have understood for some time that active vendor management, as opposed

More information

Business Intelligence

Business Intelligence S2 Connecting Customers Business Intelligence Microsoft and the Microsoft logo are registered trademarks and/or trademarks of the Microsoft Corporation in the US and/or other countries. 2001 Microsoft

More information

Service and Support Portfolio. Best-in-class services and support. for a smooth-running business and increased productivity

Service and Support Portfolio. Best-in-class services and support. for a smooth-running business and increased productivity Service and Support Portfolio Best-in-class services and support for a smooth-running business and increased productivity Service portfolio Superior support and services your ingredients for highest productivity

More information

Support across the value chain. Expertise for Offshore Renewables Projects. rpsgroup.com/downstream

Support across the value chain. Expertise for Offshore Renewables Projects. rpsgroup.com/downstream Downstream Consultancy Support across the value chain Expertise for Offshore Renewables Projects rpsgroup.com/downstream 2 Downstream Consultancy RPS Energy a global energy consultancy n RPS Energy is

More information

Performance from the Core

Performance from the Core Enterprise Performance from the Core CONTENTS 03 04 05 06 07 08 Becoming the ultimate service provider Unlocking IT and information Building Better Business Capturing Cloud Capability Delivering Dynamic

More information

International Payment and Risk Management Solutions business.westernunion.co.uk

International Payment and Risk Management Solutions business.westernunion.co.uk Moving Business Forward International Payment and Risk Management Solutions business.westernunion.co.uk Moving your business forward with a trusted leader We enable companies of all sizes to send and receive

More information

Outsourcing. What is it and what are the options? LODESTAR

Outsourcing. What is it and what are the options? LODESTAR Outsourcing What is it and what are the options? LODESTAR Executive summary Since it first emerged as an option in the mid eighties, outsourcing has been one of the most hotly debated issues in IT. These

More information

Business Partner Brochure. Become a Business Partner and share the Maximizer success!

Business Partner Brochure. Become a Business Partner and share the Maximizer success! Business Partner Brochure Become a Business Partner and share the Maximizer success! Through Maximizer CRM, the team is able to target end users at the relevant time, increasing sales revenue and driving

More information

Deploy New Technologies Quickly with Cisco Managed Services for Service Providers

Deploy New Technologies Quickly with Cisco Managed Services for Service Providers Solution Overview Deploy New Technologies Quickly with Cisco Managed Services for Service Providers CUSTOMER BENEFITS Cisco Managed Services Deliver a Wide Range of Customer Benefits Up to 50% ROI within

More information

E-retailing Project. E-retailing - An Exciting Opportunity for the Logistics Sector

E-retailing Project. E-retailing - An Exciting Opportunity for the Logistics Sector E-retailing Project E-retailing - An Exciting Opportunity for the Logistics Sector May 2012 Goodman E retailing Research Report About Transport Intelligence Headquartered in the UK, Ti is one of the world

More information

Masternaut Live. The power to drive change: vehicle tracking technology and services built around your business goals

Masternaut Live. The power to drive change: vehicle tracking technology and services built around your business goals Masternaut Live The power to drive change: vehicle tracking technology and services built around your business goals For a company of our size, it was less the concern of making a bad investment by choosing

More information

ALIGNING ECONOMIC SUBSTANCE AND TAX ESTAR: ECONOMIC SUBSTANCE TAX REVIEW

ALIGNING ECONOMIC SUBSTANCE AND TAX ESTAR: ECONOMIC SUBSTANCE TAX REVIEW ALIGNING ECONOMIC SUBSTANCE AND TAX ESTAR: ECONOMIC SUBSTANCE TAX REVIEW estar: economic substance review 01 ALIGNING ECONOMIC SUBSTANCE AND TAX ECONOMIC SUBSTANCE IS VITALLY IMPORTANT FOR TAX - IT IS

More information

900 FTE RECRUITING OVER. How Capita used insight to deliver the most successful Black Friday for a major retail customer.

900 FTE RECRUITING OVER. How Capita used insight to deliver the most successful Black Friday for a major retail customer. How Capita used insight to deliver the most successful Black Friday for a major retail customer Case Study RECRUITING OVER 900 FTE within a 12 week period 2 Capita Retail Case Study ACCREDITED TRAINING

More information

Become digital savvy because your customers are

Become digital savvy because your customers are Become digital savvy because your customers are IN THIS GUIDE 04 Making the most of our digital world 06 Digital Solutions 08 10 14 A perfect Combination 02 A digital strategy to reclaim your customers

More information

Automatic Scanning The checkout has evolved

Automatic Scanning The checkout has evolved Automatic Scanning The checkout has evolved » Checking out is so much easier, I ve never experienced anything like this before! The line moves fast and everything is scanned so quickly, that I m through

More information

a QuIck guide to technology & communications InsIght n TIO FOr a clearer A Ic understanding OF corporate risk comm gy & OLO Techn

a QuIck guide to technology & communications InsIght n TIO FOr a clearer A Ic understanding OF corporate risk comm gy & OLO Techn A QUICK GUIDE TO TECHNOLOGY & COMMUNICATIONS INSIGHT FOR A CLEARER UNDERSTANDING OF CORPORATE RISK THE VALUE OF Technology & Communications insight Industry Insight Key RISKS As an established provider

More information

Cloud Computing. By the end of 2013, more than 75% of UK businesses will be using at least one type of cloud service. (Source: Cloud Industry Forum)

Cloud Computing. By the end of 2013, more than 75% of UK businesses will be using at least one type of cloud service. (Source: Cloud Industry Forum) Cloud Computing What if you could access all the computing power you need without actually owning it? That is the promise of cloud computing a new approach to IT for businesses large and small alike. Cloud

More information

RECORDS MANAGEMENT RECORDS MANAGEMENT SERVICES. Cost-Effective, Legally Defensible Records Management

RECORDS MANAGEMENT RECORDS MANAGEMENT SERVICES. Cost-Effective, Legally Defensible Records Management RECORDS MANAGEMENT RECORDS MANAGEMENT SERVICES Cost-Effective, Legally Defensible Records Management Does This Sound Familiar? A data breach could send our share price tumbling. I need to minimise our

More information

Desktop Virtualisation

Desktop Virtualisation Shaping the future of end user services Desktop Virtualisation Seize opportunities before others see them Remember the not-too-distant past?» Traditional thin client systems struggled to gain wide acceptance,

More information

Software & Computer Services

Software & Computer Services Core activities: Software development: system software contract/bespoke turnkey solutions Systems integration Systems analysis and design Software architecture and design Project Management Infrastructure

More information

Managed Services. New Vibrations. Contents. Key Articles

Managed Services. New Vibrations. Contents. Key Articles Managed Services New Vibrations New Vibrations is a global staffing and services company dedicated to the Telecommunications, IT and Rail sectors. Founded in Portugal in early 2005, New Vibrations quickly

More information

Aerospace & Defence Acceleration Programme & Technology. ADAPT...to secure market opportunities

Aerospace & Defence Acceleration Programme & Technology. ADAPT...to secure market opportunities Aerospace & Defence Acceleration Programme & Technology ADAPT...to secure market opportunities AeroDNA supports ambitious companies to establish world class aerospace infrastructure in established & emerging

More information

Do slow applications affect call centre performance?

Do slow applications affect call centre performance? Do slow applications affect call centre performance? A white paper examining the impact of slow applications on call centre quality and productivity Summary To be successful in today s competitive markets

More information

SIS DISTRIBUTION. Satellite Information Services Limited 2016. Distribution

SIS DISTRIBUTION. Satellite Information Services Limited 2016. Distribution SIS DISTRIBUTION Distribution Distribution Contents About SIS We are an industry leading supplier, delivering live horse and greyhound racing pictures, data and online products to the betting and gaming

More information

Recruitment Process: Why Outsource?

Recruitment Process: Why Outsource? Recruitment Process: Why Outsource? Open House November 2010 Think differently about work. John Loukas Manpower Business Solutions Director 2 RPO - Agenda RPO Overview - Definition RPO as a Talent Acquisition

More information

DISCRETE MANUFACTURING

DISCRETE MANUFACTURING DISCRETE MANUFACTURING 1 Our research and development strategy: to be the most innovative IT solutions integrator Prodware s software development strategy is centred around the leading ERP platform, Microsoft

More information

Owner managed businesses: Bringing your corporate and personal goals to life

Owner managed businesses: Bringing your corporate and personal goals to life Owner managed businesses: Bringing your corporate and personal goals to life Owner managed businesses PRECISE. PROVEN. PERFORMANCE. Bringing your corporate and personal goals to life Dynamic. Ambitious.

More information