Brink s Chooses Data Center Provider to Consolidate Global IT Infrastructure

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1 CASE STUDY Brink s Chooses Data Center Provider Seeks Secure, Reliable and Scalable Data Center Solution to Support Future Growth

2 The Company Famous for its fleet of armored trucks, Brink s is the world s leading provider of armored transportation services, with over 1,000 facilities in 100 countries. Brink s clients include banks and other financial institutions, government organizations, and retail and commercial businesses. Brink s provides the most secure service available for transporting large quantities of cash and other high-value items, says Earl Barnes, Vice-President of Global Infrastructure at Brink s. In addition to armored transportation, we offer cash processing, vaulting, reconciliation services, ATM replenishment, deposit collection, and maintenance. We also offer CompuSafe, our smart safe solution, which allows customers to store and process money in a computerized safe at their business location. The Challenge Until recently, Brink s primary IT infrastructure for its North American operations was housed at the company s North American headquarters in Coppell, Texas. However, as Brink s data processing and innovation requirements increased, the company realized it needed a more secure and more robust data center environment, with room and power to expand its IT capacity. Our primary IT footprint provides and Internet access for about 200 branch offices in the U.S., and parts of Canada and South America, says Barnes. It hosts all of Brink s principal applications, including our cash processing and financial platforms, applications that monitor ATMs for replenishment, and applications that monitor CompuSafe units. It also hosts applications for Brink s Global Services, our affiliate that handles transportation of diamonds, precious metals, and other non-cash valuables. Our clients depend on us to keep their financial data safe and available, so they need to know our IT infrastructure will always be operational and secure. This is an important part of preserving our reputation as the most trustworthy financial transactions company in the world. We needed a highly reliable data center with sufficient space and power to enable us to quickly grow and expand our services when needed, plus access to multiple network providers and physical security that mitigates any intrusion risk. And we needed more than one of these facilities, because we also needed a home for our disaster recovery operations. CyrusOne Enterprise Data Centers CyrusOne.com 2

3 The Solution Brink s chose CyrusOne s data center facility in Dallas, Texas, as the new location for its primary North American IT footprint. The Dallas facility is located only 10 miles from Brink s Coppell offices, making it easy for Brink s representatives to visit and perform IT infrastructure tests, or conduct tours for Brink s clients. We had an aggressive timeline of three months to accomplish the move. CyrusOne was able to quickly put together a service agreement to accommodate us. They also worked with our vendors to quickly get the space and power ready for us in the data center so we could move in our servers and applications, stated Barnes. Benefits Redundant Power and Cooling CyrusOne s Dallas and Phoenix facilities both offer 100% uptime Service Level Agreements, and provide multiple levels of power and cooling redundancy. Each facility has a dual-feed Uninterruptible Power Supply (UPS), delivered in two individual circuits, plus on-site power sub-stations and backup generators. CyrusOne s data centers have the redundant power and cooling to keep Brink s IT footprint operational, no matter what happens, says Barnes. We re very impressed with their facilities, and the backups they have in place. We ve also established a disaster recovery center in CyrusOne s data center in Phoenix, Arizona. We built out a new IT footprint in Phoenix and copied our applications and data over from our Dallas footprint. Because CyrusOne was able to have this facility ready for us, we were able to drastically cut the time it would take us to bring our new disaster recovery system online. CyrusOne Enterprise Data Centers CyrusOne.com 3

4 Outstanding Customer Support One of the most impressive things about CyrusOne is their customer support, says Barnes. We did our IT migration from Coppell to Dallas over six weekends. As we approached the weekend of our IT operations changeover, it was clear we were going to run out of power. CyrusOne s onsite technicians worked over several nights to get us the power we needed in time for the changeover. They recognized our need, and brought in the resources to make it happen on time. Security In terms of physical security, both the Dallas and Phoenix facilities are located inside reinforced concrete structures protected by perimeter fences, steel-lined walls, and bullet resistant glass. Both have 24/7 onsite security, and exterior/interior video surveillance. When we conduct tours of our IT infrastructures, Barnes explains, our clients have to sign in at the data center entrance, receive a biometric access keycard, go through security, and are escorted by authorized personnel. Our clients are always very impressed with the security standards we enforce for accessing our IT environment. They can see that CyrusOne s facilities provide a very high level of security. The Phoenix facility is very impressive. On the data center floor, our IT footprint is housed inside a steel-wall module with a biometric access door, instead of a cage environment. This prevents unauthorized people from looking in at our servers, and helps us limit access to our infrastructure to authorized Brink s employees and vendors. Connectivity In the near future, Brink s plans to consolidate IT operations for its nine branch offices in South America into a new IT footprint deployed across five data centers. Once those facilities are online, Brink s will connect them to their disaster recovery center in CyrusOne s Phoenix, Arizona facility. As we move to a global IT environment, CyrusOne s carrier neutral connectivity will be a key component in connecting our IT footprints throughout North and South America with our backup center in Phoenix, says Barnes. Also, CyrusOne has connected our IT footprints in Phoenix and Dallas, using a dedicated site-to-site network circuit that runs between the two data centers over two separate 1 GB connections. This makes it easy for us to move data between those footprints, and to keep our systems in sync. A Partner for Success Using CyrusOne s services enables us to tell our customers that we have done our best to ensure our IT infrastructure will remain up and running, and their data will be safe, secure, and available. We can also give new customers a look at the strength and security of our IT footprints by taking them on tours of CyrusOne s data centers. In the future, as we move towards a serviceoriented environment which includes new Cloud and IaaS solutions, we will continue to work with CyrusOne to improve the operations and security of our IT infrastructure. We needed a highly reliable data center with sufficient space and power to enable us to quickly grow and expand our services when needed, plus access to multiple network providers and physical security that mitigates any intrusion risk. And we needed more than one of these facilities, because we also needed a home for our disaster recovery operations. Earl Barnes, Vice-President of Global Infrastructure at Brink s CyrusOne Enterprise Data Centers CyrusOne.com 4

5 About CyrusOne CyrusOne (NASDAQ: CONE) specializes in highly reliable enterprise-class, carrier-neutral data center properties. The company provides mission-critical data center facilities that protect and ensure the continued operation of IT infrastructure for hundreds of customers, including many of the Fortune CyrusOne s data center offerings provide the flexibility, reliability and security that enterprise customers require, which are delivered through a tailored, customer service-focused platform designed to foster long-term relationships. CyrusOne s National Internet Exchange (IX) provides robust connectivity options that help drive revenue, reduce expenses and improve service quality for the enterprise. CyrusOne is committed to full transparency in communication, management and service delivery throughout its worldwide footprint of enterprise data centers. Learn more at CyrusOne.com. Scott Brueggeman Chief Marketing Officer With more than 20 years of combined experience in data center, telecom, and internet marketing, Scott oversees global marketing strategy for CyrusOne. His initiatives have earned CyrusOne notable marketing honors, including the BMA Gold Tower Award, Gold Stevie Award, and B2B Marketing Campaign of the Year by the Business Marketing Association. Scott Brueggeman on Google+ Scott Brueggeman on Twitter Scott Brueggeman on LinkedIn Scott Brueggeman on CyrusOne Blog CS CyrusOne, LLC CyrusOne Enterprise Data Centers CyrusOne.com 5

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