1 A White Paper by Exact Software Remote Operations and Outsource Management: Maintaining Visibility and Accountability Exact Software Ext. 2650
2 Executive Overview Remote Operations/ Outsource Management ( ROM ) is when an organization outsources corporate services and/or production to either 3rd party companies or internal facilities. In order to support continued corporate growth objectives, many companies have implemented or considered cost-cutting initiatives through the reallocation of labor or services. Specifically, this shift resides in the outsourcing of specialized services to external companies or the relocation of such in-house operations as manufacturing, accounting, healthcare administration, software development or customer-services to remote office locations. The execution of such a business model is known as Remote Operations/Outsource Management. By definition, Remote Operations/Outsource Management ( ROM ) is when an organization outsources corporate services and/or production to either 3rd party companies or internal facilities. These remote operations are located away from direct corporate oversight, and in many cases, thousands of miles and several time zones away from the rest of the operations. The reason is straightforward: lower labor costs and/or a superior abundance of raw materials. However, in order to fully realize the total fiscal benefits of ROM, these efforts must be managed with the proper tools and technology that can facilitate visibility into all projects and business transactions without compromising the original financial and quality goals. By taking advantage of communications and information technology coupled with low-cost, high quality intelligence via business management tools, organizations can effectively achieve further reduction in overall expenses while avoiding hidden and sometimes significant costs. Technology tools that have traditionally been used for ROM have been employed to make the remote operations function seamlessly with the corporation s overall business processes. However, unforeseen overhead costs become apparent as these tools do not succeed in alleviating the communication, control and management problems that arise from ROM. Without having to jeopardize any of the original fiscal and quality goals of ROM undertakings, organizations, if well-equipped and prepared, can fully address these ROM issues. By emphasizing the management of the relationship of remote operations through streamlining the complexities involved with multiple offices, vendors, suppliers and projects, companies can further reduce costs for unseen problems, resulting in even greater cost-savings and profit. This paper discusses the evolution, methods and resulting problems that emanate from Remote Operations Management as well as a conclusive answer to those issues Exact Holding North America, Inc. All Rights Reserved.
3 Although still in its youth, the ROM market, according to the US Department of Commerce, has already grown in value of exports to over $130 billion for The Evolution of Remote Operations/Outsource Management Organization and industry growth stem from a combination of innate business factors including greater demand, increased competition and modernization of technologies and services. But, for every step towards corporate expansion, there is an increase in business complexities and, coupled with profit margin expectations, companies are forced to continuously reevaluate cost-cutting measures. In the late 1960s, the larger electronic and semiconductor companies realized through feasibility studies that rising labor costs, affected by increasing salaries, competition for specialized work and turnover rates, could be relieved through a reallocation of their workforce. Positive factors such as favorable American tax laws and the potential of new consumers internationally made remote operations a reality. Although ROM was typically practiced in the manufacturing arena via offshore operations throughout the next two decades, the early 1990s brought yet again a significant expenditure re-evaluation by the Fortune 1000 companies. It was found that in addition to remote manufacturing operations, the practice of outsourcing corporate business processes could result in further cost reductions. As back-office operations were found to not be limited to a specific vertical market, and with the advent of the Internet and Voice-over IP, the outsourcing trend continued to permeate through to various industries such as healthcare, financial services, retail and IT. ROM then became part of mainstream business operational planning, and the types of specialized services that a corporation could administer by ROM also became more diversified to include more front-office and business process services such as customer-interfacing, legal work and human resources. General Electric, an initiator in back-office outsourcing, found that their operational expenses were further reduced by outsourcing such business processes as knowledge services, IT help desks and accounting. By extending remote management to specialized services, GE proved that skilled and quality labor did not have to reside in-house or even domestically in the United States. Although still in its youth, the ROM market, according to the US Department of Commerce, has already grown in value of exports to over $130 billion for Industry analysts such as Meta Group and IDC, respectively, predict a continuous growth in offshore outsourcing of 20% annually over the next few years, with the overall IT-enabled services marketing accounting for revenues of up to $1.2 trillion by Industry speculation is that ROM will be a significant growth sector for at least the next ten years Exact Holding North America, Inc. All Rights Reserved.
4 Goals of Remote Operations/Outsource Management Now a strategic business initiative for most corporations, the advantages of implementing various types of ROM initiatives by an organization, whether it be offshore manufacturing, remote operations, business process outsourcing or remote outsourcing continue to be consistent, and include at least a few of the following: Obtain goods or services at a significantly lower cost, due to cheaper labor and lower overheads Availability of raw materials or goods at a lower price Minimal set up and maintenance of additional infrastructures Looser government regulations, lower tax liabilities Dedicated local support for a general region via a captive skill center Accessibility to regulated, highly skilled service providers that can provide tailored solutions to business process requirements More indirect advantages include: Abundance and availability of experienced outsourcing suppliers worldwide Continued expansion into newer markets for both market gain and even cheaper labor Multiple time-zones that speed operational output to 24/7 Flexibility in resource management to better direct growth By incorporating ROM projects, enterprises are finding that multiple services and operations can be manageable for a network of remote offices and/or outsource vendors. The question now remaining is that given an implemented cost-cutting strategy, how can these initiatives be improved? A Closer Look at Remote Operations/Outsource Management The most prosperous implementations of ROM, where reductions in expenditures meet expectations, are by businesses that in turn, examined their own business processes and determined which facets of the organization were best suited for outsourcing; which areas could save costs in labor but also improve efficiency that would add value to their business. Companies succeeding with ROM endeavors have a clear definition of goals including improved production time to market, lower production costs, greater customer retention and timelier support response time. As well, specific roles and responsibilities are assigned and processes encompassing relationship management, communications, transition phases and decision-making are discerned Exact Holding North America, Inc. All Rights Reserved.
5 When an ROM initiative has been undertaken, and the location, vendor, delivery model, exit strategies and relationship parameters have been determined, a phased approach to implementation has proven to be the most successful. Business processes requiring the least corporate interaction (data entry, document reviews, quality assurance, Web hosting) are executed in the initial stages and are followed by more value-added processes such as accounts collection or help desk. While the business processes that are to be remotely managed or outsourced by an organization are determined, specific management requirements must be taken into account. In order to fully recognize the benefits of ROM, companies must recognize what areas require supervision and administration, and utilize the proper practices and tools to manage remote operations or outsourcing. Critical management areas that any ROM initiative must include: Knowledge Management: Access to documents and knowledge-based information is a critical requirement for any company or resource involved in ROM. The captured context and content of ROM processes that can be made available in a shared environment remove costly obstacles of information searches or lack of communication. Infrastructure Management: The vast amount of logistics associated with an ROM implementation require a complex organization of resources, documents and communications. Relationship Management: Geographic, cultural and skill set differences necessitate a means to properly gauge, train and maintain the liaison between vendor and company. Resource Management: Redeployment of roles and responsibilities of resources, including training. Performance Management: All organizational processes, their associated projects and corresponding resources require accountability with quantitative performance measurements that can determine the ongoing feasibility aspects of ROM in addition to the early detection of problems. As advancements have been made in the types of services and processes outsourced, the complexities associated with the planning, management and maintenance become more challenging, adversely affecting risk mitigation and in turn, lowering the opportunity for fiscal gains Exact Holding North America, Inc. All Rights Reserved.
6 While the overall financial aspects of ROM prove to provide cost savings, Exact Software believes that the evident fissure between actual cost savings and potential cost savings, combined with the uncovered costs of ROM, warrant further reduction analysis. Financial Benefits of ROM Industry averages note that labor rates can range anywhere from 40 to 80 percent lower for outsource servicing, depending upon the country. Although these rates appear to indicate substantial savings, the industry averages of actual cost savings hover around half of labor savings and for larger companies, closer to 20 percent overall due to implementation costs. Direct expenses contributing to overall ROM costs must include training, exchange rate fluctuations, travel, transition, infrastructure, communications and knowledge development. According to neoit, a provider of offshore outsourcing advisory and management, organizations should incorporate expenditures between 4 and 8 percent annually of the value of the ROM program. Although an industry average savings of 20 to 40 percent for ROM is substantial, the divergence between actual labor rate savings and actual cost savings is significant. In addition, industry analysts estimate that more than 50 percent of basic ROM initiatives fail to achieve the full potential of cost saving and performance targets as outlined in contracts. While the overall financial aspects of ROM prove to provide cost savings, Exact Software believes that the evident fissure between actual cost savings and potential cost savings, combined with the uncovered costs of ROM, warrant further reduction analysis. Challenges Facing ROM Implementations As with any strategic undertaking, particularly in its early stages within an industry, challenges will exist. In the case of ROM, there are by default impediments that are well-known by ROM consultants, vendors and implementers, such as cultural and geopolicital differences, resistance from the corporate workforce, physical communications and financial/legal due-diligences. In addition, remote or offshore operations and business process outsourcing have common and unique problems when put into practice that are fundamental, but can be hidden, and are therefore unidentified at implementation. Such issues include instability of coordination, quantitative measurements, management qualification, process standardizations and knowledge transfer. Although many of the familiar concerns with ROM can be alleviated through preparation via business analysis, consultants, RFQs and due-diligence, many organizations have faltered with their ROM strategies. Without identifying and acting on the necessary processes that affect and are affected by ROM, a project can result in increased costs that cannot be allayed late in a ROM implementation Exact Holding North America, Inc. All Rights Reserved.
7 Exact believes that corporations can achieve greater cost-savings and possibly ease the prospects of malfunction as long as the appropriate methodologies, practices, tools and technologies are used to recognize and manage the operational, tactical and strategic relationships with ROM. An example of recently-known defeats with ROM projects are those with Dell Computer and Conseco Insurance. Both companies, which outsourced support and call centers respectively in order to underprice competitors, ended up retreating offshore operations, with Dell reducing workforce and Conseco selling off its offshore unit entirely. Both operational failures stemmed from a common problem: employing standalone operations too quickly while lacking strong procedures, performance records, and project and workforce management. Exact believes that corporations can achieve greater cost-savings and possibly ease the prospects of malfunction as long as the appropriate methodologies, practices, tools and technologies are used to recognize and manage the operational, tactical and strategic relationships with ROM. An abundance of tools and technologies currently exist that can address individual business components of ROM. The ubiquitous best-of-breed solution sets, which claim high market share of a particular functionality, can manage specific aspects of outsourcing management: Collaboration Tools: Typically Web-based workplace environments that allow individuals and teams to work together for idea sharing and problem-solving for their development and delivery of products and services. Project/Event Management Software: Execution applications which track tasks as they are organized by project, and address the full project lifecycle from planning through completion. Content/Document Management: Captures, manages and stores scanned documents and images that can be accessed through online portals or applications and delivered through various types of media. Dashboard Technologies/Portals: Their intrinsic purpose is to aggregate, organize and display real-time business information and performance gauges from many different sources into one place, through a portal. Dashboard sites have drilldown capabilities to the documents representing that information. Asset Management: Products that identify, track, and prioritize mission-critical corporate assets required for business and resource planning and deployment. Help-Desk Tools: Provides the application resources in order to control product and service support issues through call tracking and self-service. Customer Relationship Management (CRM): Sales and marketing management tools that track leads, manage client accounts, forecast revenue, report on sales and marketing effectiveness, perform lead capture, and manage marketing communication programs Exact Holding North America, Inc. All Rights Reserved.
8 Each of these technologies, which are clear in focus for their specific business and function objectives, rely on data and intelligence from disparate sources. The specialized and sometimes indirect management challenges faced with ROM projects cannot be alleviated with component technologies that as a whole, are not associated and do not address the standardization of processes that accompany the complexity of the ROM model. Employing a Successful ROM Technology Companies cannot underestimate the importance of structuring and defining processes in order for a ROM initiative to achieve its full potential results. The initial positive effects (cost savings, improved specialization) typically bring financial gain however, the secondary and indirect negative effects that occur (weakening or loss of coordination, management and control) need to be compensated without affecting the preliminary results for a greater Return On Investment. Implementing an offshore or outsourcing strategy is for many companies, one of the first occasions that their business processes be structured and accountable. Exact deems that the missing element to alleviating such mismanagement is a direct line of communication that encompasses and actively incorporates all elements of the business a business management solution that can consolidate all processes and components. Those discrete facets need to include financial, project, knowledge and document information, as well as all internal and external resources: employees, customers, consultants, vendors, and suppliers. An example of such a broad based approach to critical business process management would be software development and product rollout. A true business management solution would enable both linear and closed-loop approaches to entail: Separate secure portal logins for developers, consultants, outsourced developers, QA, marketing and customers, for access when needed during the development process, all via the Internet. One shared environment containing content knowledge such as consultant contracts, project specifications, marketing collateral, source code, vendor payments, etc. Project management that reflects and associates all workflow, deadlines, budgets and resources. Workflow accountability and visibility for project deadlines, training certifications, bug reports and budget planning that move processes forward. Resource planning for absences, off-site assignments, consultant hours, headcounts, self-service capabilities and payroll Exact Holding North America, Inc. All Rights Reserved.
9 Embedded approval processes for document creation, budget requests, resource allocations, etc. The above procedures, by default, need to be contained within a business management solution that can satisfy, associate and move forward the necessary processes, but which also contain triggers for accountability and bottlenecks. Business Process Portal Model An integral and underlying component of a business management solution is that it be contained in a single, shared, Customers Financial Assets Remote Functional Offices collaborative portal environment in order for communication to be direct, immediate and inclusive. The entire Partners Documents Corporate HQ Projects Outsource Vendors operations of an organization Sales/CRM must be contained within such a business management solution so that all business processes and logistics are accounted for. Contractors Sales Offices Summary Remote Operations/Outsource Management has evolved from reallocating manufacturing workforces overseas to include the outsourcing of most business services. The problem that came with ROM expansion was that while more corporate services could be accomplished by outsource vendors, new complexities of business processes appeared. The symptoms of these new problems were not obvious; not being able to identify issues or predict bottlenecks meant a result in higher mismanagement costs as well as lost opportunities for further cost reductions with ROM Exact Holding North America, Inc. All Rights Reserved.
10 Through greater centralization of critical business information, companies can put themselves in an improved position to have a better trained staff and foster more immediate and seamless communication throughout the organization, ultimately maximizing ROM s potential financial savings. Exact believes that remote offices or outsource vendors do not need to be a separate entity where technology or process is concerned rather, a natural extension of the core business that seamlessly integrates with the overall organization. Component technologies that try to address the areas affected by ROM such as project management, asset management, human resource or document/content management will not provide a broad view of the organization; only a business management solution that covers all business processes can address the complexities surrounding ROM. A single business management solution requires ONE centralized place for all business data as well as ONE secure portal access by many, including employees, vendors, suppliers and customers. By having all aspects of the business and all participants, (not just management) share information, greater efficiencies, more fluid decisionmaking and reduced operational costs will evolve through centralized knowledge management. By associating and incorporating all business processes from all departments, offices and resources, remote operations can be on an equal footing with the rest of the organization. Through greater centralization of critical business information, companies can put themselves in an improved position to have a better trained staff and foster more immediate and seamless communication throughout the organization, ultimately maximizing ROM s potential financial savings. About Exact Software At Exact Software, we believe in Business Unified being a leading provider of solutions that connect the people, processes and knowledge essential to an efficient, competitive business. Exact s integrated solutions encompass executive control, accounting, manufacturing, distribution, online commerce, CRM, HRM, document management, Web portals, workflow and more, empowering collaboration among employees, suppliers, and customers with real-time access to central Web-based corporate information and exchange. Exact Software s solutions provide greater visibility across the organization, maximizing control, productivity and efficiency for the entire value chain. Exact Software is a division of Exact Holding N.V. (Amsterdam: EXAH.AS), located in Delft, the Netherlands, and has its North American headquarters in Andover, MA. For more information, please visit: Exact Software and Synergy are trademarks or registered trademarks of Exact Holding N.V. and/or its subsidiaries in the U.S. and/or other countries Exact Software, Inc., MAS1568, 6/08 9 Exact Software Ext. 2650
A White Paper by Exact Software Multi-dimensional Project Management: Maintaining Control in a Complex Environment Business Unified A White Paper by Exact Software Executive Overview By definition, corporations
Build Connections Enabling a business in manufacturing Building High-Value Connections with Partners and Suppliers Build Connections Is your supply chain responsive, adaptive, agile, and efficient? How
The Outlook for Wholesale Distribution in 2012 A Survey of Key Business Objectives and Challenges Among Mid-Market Wholesale Distribution Companies Executive Summary During the last quarter of 2011, NetSuite
I F Y O U H A V E A S M A L L O R M I D S I Z E M A N U F A C T U R I N G B U S I N E S S Y O U A R E V E R Y S P E C I A L. Choose an ERP partner that knows exactly how special, and that knows Microsoft
I D C V E N D O R S P O T L I G H T Making the Business Case for HR Investments During Economic Crisis March 2009 Adapted from Putting Performance at the Hub of the Talent Universe by Lisa Rowan, IDC #214468
A Knowledge-Driven Consulting White Paper 2009 Corporation Six Key Trends Changing Supply Chain Management Today Choosing the optimal strategy for your business Contents Demand Planning.........................................
Turn Your Business Vision into Reality with Microsoft Dynamics NAV You have worked hard to build a vision for your business. With Microsoft Dynamics NAV, you can turn that vision into reality with a solution
FusionBanking Trade Innovation Software overview Operational excellence in trade finance Trade automation to transform service To ensure continued success in Asia and to support our domestic clients more
Professional Services Enterprise Solutions for IT Software Services and Development Companies The business processes within IT consultancies that provide services on a project basis to their clients are
ADP STREAMLINE SM Enabling Agile, Efficient and Reliable Global HCM Through Integrated Payroll HR. Payroll. Benefits. Complex legal and tax mazes, cultural differences and labor laws - the complexity of
White Paper Business Networks: The Next Wave of Innovation Sponsored by: Ariba Michael Fauscette November 2014 In This White Paper The business network is forming a new framework for productivity and value
Professional Services Enterprise Solutions for Engineering Consultancy Firms The business processes within consultancies that provide multi-disciplinary engineering and technical services to their clients
Services : How Integrated PSA, CRM and Financials Can Transform Your Services Business Line art source artwork: Services : How Integrated PSA, CRM and Financials Can Transform Your Services Business Services
A Survey of Key Business Objectives and Challenges among Mid-Market Manufacturing Companies Table of Contents Executive Summary..................................................... 3 Methodology...........................................................
ENTERPRISE MANAGEMENT AND SUPPORT IN THE INDUSTRIAL MACHINERY AND COMPONENTS INDUSTRY The Industrial Machinery and Components Industry Manufacturers in the industrial machinery and components (IM&C) industry
IBM Sales and Distribution Chemicals and Petroleum White Paper Tapping the benefits of business analytics and optimization A rich source of intelligence for the chemicals and petroleum industries 2 Tapping
Three Reasons to Integrate ERP and HCM White Paper Table of Contents Three Reasons to Integrate ERP and HCM 3 1. Unified Data Wins 3 Releasing the Power of Unified Data 3 2. Employee-Driven Workflows Matter
RoadWorks Civil Infrastructure WaterWorks Contract Services Site Preparation Building Construction Track and Rails Works Concrete Works General contracting Civil Engineering & Construction for Microsoft
Industrial Manufacturing 7 things to ask when upgrading your ERP solution The capabilities gap between older versions of ERP designs and current designs can create a problem that many organizations are
INFORMATION CONNECTED Business Solutions for the Industrial Manufacturing World Primavera Project Portfolio Management Solutions from Oracle Streamline, Automate, and Accelerate the Manufacturing Process
white paper Business Intelligence Increase success using business intelligence solutions Business intelligence (BI) is playing an increasingly important role in helping large insurance carriers and insurers
JENZABAR EX Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX A Proven Solution for Higher Education Jenzabar EX is a comprehensive, fully-scalable administrative platform designed specifically
White Paper March 2009 Government performance management Set goals, drive accountability and improve outcomes 2 Contents 3 Business problems Why performance management? 4 Business drivers 6 The solution
Turn Your Business Vision into Reality with Microsoft Dynamics NAV You have worked hard to build a vision for your business. With Microsoft Dynamics NAV, you can turn that vision into reality with a solution
Infor ERP FACTS statement of direction TABLE OF CONTENTS: PAGE Introduction...3 Solution Overview...5 Solution Direction...6 Solution Enhancements...7 Extended Business Value...8 Customer Support and Maintenance
SOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE Make the right decisions through every stage of the merchandise life cycle Deliver profitable returns and rewarding customer experiences Challenges Critical
INFORMATION CONNECTED Business Solutions for the Utilities Industry Primavera Project Portfolio Management Solutions Achieve Operational Excellence with Robust Project Portfolio Management Solutions The
Business Value Guide SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE INTRODUCTION What if it were possible to tightly link sales, marketing, supply chain, manufacturing and finance, so that
Professional Services Enterprise Solutions for Consulting Companies The business processes within consultancies that provide knowledge-intensive services on a project basis to their customers are supported
ORACLE HUMAN RESOURCES ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Oracle Human Resources Analytics intelligence dashboards provide strategic workforce performance information. Determine key factors
CRM The Critical Cog in Today s Business Strategy An Eagle Creek Software Services White Paper, 2012 While CRM has become a well known, overused acronym, it still remains a truly under leveraged concept.
Total cost of ownership analysis: supermarket alarm monitoring September 2011 Contents Preface... 2 Executive summary... 2 Alarm monitoring centers... 3 Value and cost of ownership... 3 Food loss prevention...
1- GOVERNMENTAL SECTOR DEPARTMENT With the introduction of many new ERP companies in the region, the specialization in vertical sectors is becoming a necessity. With our experience in automating government
RIGHTNOW CLOUD SERVICE SERVE YOUR CUSTOMERS ANYWHERE MULTI-CHANNEL SERVICE See what our customers have achieved with the Oracle Service Solution. 03 Introduction Serve Your Customers Anywhere - Multi-Channel
Managing Today s Professional Services Organization How to Improve Efficiency and Increase Profits As today's global economy mandates higher levels of management and corporate efficiencies, the diverse
Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information
Offshore Insights White Paper www.neoit.com November 2003 Issue 14 RESEARCH SUMMARY: Challenges with Offshore Business Process Outsourcing By neoit More than half of the world's top 500 companies outsource
Improve Field Performance at A Lower Operating Cost with Oracle Utilities Mobile Workforce Management Oracle Utilities Mobile Workforce Management provides fully integrated, realtime, best-of-breed planning,
IBM business performance management solutions White paper Establishing a business performance management ecosystem. IBM Software Group March 2004 Page 2 Contents 2 Executive summary 3 Business performance
About ERP Software Whitepaper Many people have heard the term ERP used in a conversation but don t fully understand what it means. This whitepaper will provide information about the processes and advantages
Running an Agile and Dynamic Business Business Solutions Delivered by Microsoft Services Conducting Business in Today s Global Market When market conditions change and present new opportunities, not every
ORACLE FUSION HUMAN CAPITAL MANAGEMENT STRATEGIC GLOBAL HUMAN CAPITAL MANAGEMENT KEY FEATURES Support for multiple work relationships that employees or contingent workers may have with multiple legal employers,
release 240 Exact Synergy Enterprise CRM Implementation Manual EXACT SYNERGY ENTERPRISE CRM IMPLEMENTATION MANUAL The information provided in this manual is intended for internal use by or within the organization
Business Achieve a next-generation business strategy in the cloud Whether you re providing services or moving inventory in your home-town, across the country or around the world with Infor CloudSuite Business,
Service Lifecycle Management Solutions Complete Visibility & Control of Your Service Supply Chain The service landscape is shifting. Customer demands continue to increase. It is no longer enough to just
DATASOFT Foreign Exchange and Global Payments Core Application Suite FxOffice is a fully integrated end-to-end software platform Datasoft is an international software engineering firm delivering innovative
Version 2.0 - October 2014 NetVision Solution Datasheet NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management According to analyst firm Berg Insight, the installed base
US ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS Whitepaper Eagle Creek Software Services March 2015 Introduction CRM services are shifting from a focus on point solution
Building Relationships by Leveraging your Supply Chain An Oracle White Paper December 2001 Building Relationships by Leveraging your Supply Chain EXECUTIVE OVERVIEW This white paper illustrates why a fusion
INFORMATION SIMPLIFIED Business Solutions for the Aerospace and Defense Industry Primavera Project Portfolio Management Applications Remaining Competitive and Compliant in the Aerospace and Defense Industry
SAP Functions in Detail SAP Business Suite SAP Commercial Project Management Making Every Project Business a Best-Run Business Table of Contents 3 Quick Facts 4 Facilitating Optimal Project Delivery for
White Paper Mobile Device and Application Trends Are Mobile Applications Moving to the Cloud? Sponsored by: Cisco Denise Lund April 2014 IDC OPINION The use of mobile devices across job levels and functions
Turn Your Business Vision into Reality with Microsoft Dynamics SL You have worked hard to build a vision for your business. With Microsoft Dynamics SL, you can turn that vision into reality with a solution
Procurement General Session: Empowering Modern Procurement Business Driven. Technology Powered. Marco Rossi SCM Product Development Director - EMEA Safe Harbor Statement The following is intended to outline
White Paper MAXIMIZING VALUE FROM SAP WITH SUPPLY CHAIN COLLABORATION IN A SOFTWARE-AS-A-SERVICE MODEL An E2open White Paper 2 2 4 6 Contents Executive Overview Issues and Challenges Resolution Plan for
IBM Global Process Services Next-generation business process outsourcing for Natural Resources 2 IBM Global Process Services Australia s mining, petroleum, and LNG companies across the Natural Resources
M A R K E T S P O T L I G H T T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things May 2015 Adapted from Perspective: The Internet of Things Gains Momentum in Manufacturing in 2015,
HEAT Service Management Platform White Paper Table of Contents HEAT Service Management Platform... 3 Introduction... 3 HEAT Solution Difference... 3 HEAT Service Management Benefits... 4 Platform Design
Solution Overview SAP CUSTOMER RELATIONSHIP MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT AS A BUSINESS STRATEGY IS CHANGING 2 With SAP CRM, we optimized our sales resources, reduced administrative costs,
2008 Microsoft Corporation. All rights reserved. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, Excel, Microsoft Dynamics,
BUSINESS INTELLIGENCE Bogdan Mohor Dumitrita 1 Abstract A Business Intelligence (BI)-driven approach can be very effective in implementing business transformation programs within an enterprise framework.
Systems Analysis and Design in a Changing World, sixth edition A-1 Online Chapter A The Role of the Systems Analyst Table of Contents Chapter Overview Learning Objectives Why read this chapter? This chapter
Customer Service Analytics: A New Strategy for Customer-centric Enterprises A Verint Systems White Paper Table of Contents The Quest for Affordable, Superior Customer Service.....................................
Collaboration solutions for midsized businesses Buyer s guide Increase productivity by improving collaboration across and beyond your business. Give employees access to the information, people and resources
Change is Good By K. Yates The past 10 to 15 years have seen a shift in how executives view IT/telecom infrastructure. In the 1990s, executives managed IT/telecom to reduce its cost; in the early to mid-2000s,
Outsourcing: Building Successful Strategies Neil Roberts New Business Initiatives Ed McMahon USD Clearing Outsourcing: Building Successful Strategies Neil Roberts New Business Initiatives Ed McMahon USD
Power Trading and Retail System empowering smarter trading across the energy value chain Smart energy. Powering progress In today s turbulent and increasingly complex energy markets, Atos Worldgrid PTRS
Enterprise Software overview Take control of lending credit risk Market leading credit management, origination and workflow tools for commercial lending Before Misys FusionBanking Credit Management Enterprise,
iet ITSM Enables Enhanced Service Management iet ITSM Enables Enhanced Service Management Need for IT Service Management The focus within the vast majority of large and medium-size companies has shifted
SAP for Mining Solutions An Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth 2013 SAP AG or an SAP affi iate company. All rights reserved.
VALUE PROPOSITION FOR SERVICE PROVIDERS Helping Service Providers accelerate adoption of the cloud Partnership with Service Providers Enabling Your Cloud Services in Complex Environments Today s challenge
Conflicts Between ERP Systems and Shared Services Can Inhibit Return on Investment The proliferation of ERP systems may not be a problem for individual business units, but it can represent a significant
Sage CRM Solutions freedom of choice CRM The Way You Want It. Sage CRM Solutions Freedom Picture all of your customers in a single room. It s a big room. You look left. You look right. You see row upon
I N D U S T R Y INTELLIGENCE AND HOMELAND DEFENSE INSIGHT INTELLIGENCE AND HOMELAND DEFENSE CHALLENGES The Intelligence Community (IC) needs the right information, in real time, to make critical decisions.
Rootstock Software White Paper How Cloud Computing is Changing the Manufacturing ERP Landscape By Pat Garrehy Executive Summary The introduction and success of cloud computing in recent years has dramatically
Best-In-Class HR, Benefits, and Payroll Solutions for the Public Sector trusted efficient responsive best practices The ADP Advantage Best practices are critical when you are challenged to do more with
Sage MAS 90 and 200 Extended Enterprise Suite S An End-to-End Approach to Business Software At Sage, we ve been supporting businesses like yours with world-class business software for well over a quarter
Uncover the Secrets to Gaining a Competitive Edge: How Workforce Management Drives Productivity and Quality Service Sponsored by: Conducted by: On behalf of: Background Businesses today are facing many
Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented
THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE SAP Executive Insight It s no secret that implementing HR shared services can help organizations generate significant
Introduction People drive business results; amplify their impact and you can achieve greater success. At Microsoft, we believe that when people are equipped with the right tools, they can surmount even
Your consent to our cookies if you continue to use this website.