Outsource the Management of Your Ariba Applications Using Ariba's Shared Service Team

Size: px
Start display at page:

Download "Outsource the Management of Your Ariba Applications Using Ariba's Shared Service Team"

Transcription

1 Outsource the Management of Your Ariba Applications Using Ariba's Shared Service Team Randy Domke, Director, Ariba Consulting Ariba, Inc. All rights reserved.

2 Agenda Customer Application Support Levels Ariba Application Management Overview Benefits Questions Ariba, Inc. All rights reserved.

3 Support Levels Support Level Role Level 5 Engineering Level 4 Technical Support Services Level 3 Technical App Mgmt Level 2 Functional App Mgmt Level 1 Helpdesk Level 4 and 5 support is provided by Ariba to all customers paying annual maintenance fees Ariba, Inc. All rights reserved.

4 L1 Helpdesk Responsibilities Front line support for end users Resolve business process and basic how to questions Utilize help, documented procedures and training Password resets, referrals to other helpdesks Process routine MTP requests and prepare/validate complex MTP requests for Level Ariba, Inc. All rights reserved.

5 L2 Functional App Mgmt Responsibilities Complex How To Questions Detailed knowledge of environment and business processes Respond to application alerts Resolve data issues, utilizing inspector when necessary Perform UI based administration functions and file uploads Monitor scheduled tasks and integration events Basic configuration changes Process complex MTP requests Ariba, Inc. All rights reserved.

6 L3 Technical App Mgmt Responsibilities Knowledge of environment configuration and all customized code Detailed knowledge of back end processes Change application parameters Troubleshoot technical issues Troubleshoot integration event and scheduled task failures Apply patches and fixes Fix custom code (java, AML, rules, etc.) Manage production migrations Application upgrades Ongoing enhancements Ariba, Inc. All rights reserved.

7 L4 Technical Support Services Responsibilities Troubleshoot core product technical issues for all Ariba applications Identify core product defects Liaison to Ariba Engineering Level 4/5 support is provided by Ariba to all customers paying annual maintenance fees Ariba, Inc. All rights reserved.

8 Level 5 Engineering Responsibilities Identify root cause for core product defects Manage core product defects and enhancement requests Deliver hot fixes Deliver service packs Deliver new application releases Level 4/5 support is provided by Ariba to all customers paying annual maintenance fees Ariba, Inc. All rights reserved.

9 Support Level Summary Level 4/5 core product support is provided to all customers paying annual maintenance fees Ariba consulting provides a 90 warranty for all delivered enhancements/customizations The customer is responsible for L1/L2/L3 support functions once the system is live The Ariba Application Management Services team can optionally be used to provide a short or long term level 2/3 support solution based on customer needs Ariba, Inc. All rights reserved.

10 Ariba Application Management Ariba Application Management is a service offering performing the key tasks necessary for the ongoing maintenance and operations of a client s Ariba solution This offering also provides for the seamless integration with the customer and Ariba teams involved with technical support, upgrades and future implementation work Ariba Application Management Service Definition Ariba, Inc. All rights reserved.

11 Ariba Application Management Ariba, Inc. All rights reserved.

12 Ariba Application Management Team Integration Ariba, Inc. All rights reserved.

13 Ariba Application Management App mgmt is available for all customers, regardless of hosting location: Ariba Ops, USi, BTF. App mgmt includes all L2/L3 services covered earlier in this presentation. Familiar with all customer configuration and enhancements Advanced functional and technical support Monitor scheduled tasks and integration events Perform configuration changes Support custom code Manage all code migrations and configuration changes with the hosting provider (or customer operations team) Coordinate service pack upgrades Ariba, Inc. All rights reserved.

14 Ariba Application Management Resources and Locations Sunnyvale California Atlanta Georgia Kosice Slovakia Bangalore India Ariba, Inc. All rights reserved.

15 Resource Requirement Drivers L2/L3 Factors What master data is managed directly in the UI? How frequently are changes required? Users/Groups/Roles/Permissions New users, terminated employees, role changes, etc. Suppliers Accounting codes, commodity codes, etc. Analysis loads from external systems What is the frequency of module specific configuration and administration functions? ACM Templates ACP Category Definition Files ACW Clause Library ACW/ACC Contracts SPM Surveys and Scorecards Ariba, Inc. All rights reserved.

16 Resource Requirement Drivers L2/L3 Factors What integration and other scheduled processes exist in the system? How frequently do these processes run? How closely must this integration be monitored? What is the process for identifying and resolving integration errors? Custom Code How many areas of the application have been customized? Complexity level of customizations? How thorough was the testing? System Roll-Out Activities, Timeline Is the system being implemented in phases? By module? By region? By spend category? Will there be increased admin activity during this roll-out? Ariba, Inc. All rights reserved.

17 Ariba Application Management Benefits A predictable TCO for Ariba application support. Qualified support resources to ensure system stability, especially in complex environments with frequent change. Manage SP upgrade process to keep software current. Knowledge of existing configuration and customizations for quick resolution of issues. Robust change control and code management process for managing changes across environments. Ability to effectively manage daily support activities for existing environment while preparing for the future deployment of additional modules, enhancements or countries Ariba, Inc. All rights reserved.

18 Ariba Application Management Benefits Supplement Customers resources and product experience to effectively manage their Ariba environment. Ariba functional/technical expertise always available No retention issues. Single Point of Contact for Issue Resolution Hosting Provider or In-House Data Center Consulting/Services Teams Technical Support Services Ariba, Inc. All rights reserved.

19 Ariba Application Management Benefits Formalized and accessible support structure for resolving customization defects after the implementation. Direct access to customer environments for recreating issues and troubleshooting allows for efficient issue resolution with limited customer involvement. The app mgmt team has access to numerous Ariba internal resources to assist with customer issues Ariba, Inc. All rights reserved.

20 Questions? Ariba, Inc. All rights reserved.

21 Ariba, Inc. All rights reserved.

Cloud & Datacenter Monitoring with System Center Operations Manager

Cloud & Datacenter Monitoring with System Center Operations Manager Page 1 of 5 Overview This course equips students with the skills they require to deploy and configure System Center 2012 R2 Operations. Using hands-on labs, students learn the following: How to architect

More information

Outsourcing BI Maintenance Services Version 3.0 January 2006. With SourceCode Inc.

Outsourcing BI Maintenance Services Version 3.0 January 2006. With SourceCode Inc. Outsourcing BI Maintenance Services With Inc. An Overview Outsourcing BI Maintenance Services Version 3.0 January 2006 With Inc. Version 3.0 May 2006 2006 by, Inc. 1 Table of Contents 1 INTRODUCTION...

More information

Attachment E. RFP Requirements: Mandatory Requirements: Vendor must respond with Yes or No. A No response will render the vendor nonresponsive.

Attachment E. RFP Requirements: Mandatory Requirements: Vendor must respond with Yes or No. A No response will render the vendor nonresponsive. Attachment E RFP Requirements: Mandatory Requirements: Vendor must respond with Yes or No. A No response will render the vendor nonresponsive. Questions Support for Information Security 1. The Supplier

More information

Application Management Services (AMS)

Application Management Services (AMS) Contents 1. AMS : An Overview 2. AMS : Models 3. Delivery Organization 4. Processes & Tools 5. Transition Methodology 6. Pricing Application Management Services (AMS) Enterprise Application Services Capability

More information

The remedies set forth in this SLA are your sole and exclusive remedies for any failure of the service.

The remedies set forth in this SLA are your sole and exclusive remedies for any failure of the service. (SLA) The remedies set forth in this SLA are your sole and exclusive remedies for any failure of the service. Network Internal Network The internal network includes cables, switches, routers, and firewalls

More information

Best Practices from Oracle Managed Services for Maintenance and Support of Oracle Solutions

<Insert Picture Here> Best Practices from Oracle Managed Services for Maintenance and Support of Oracle Solutions Best Practices from Oracle Managed Services for Maintenance and Support of Oracle Solutions dr.ir. Wouter Schmidt Solution Architect Sigrun Bichlmeier Business Development Manager

More information

INFORMATION SYSTEMS ANALYST III

INFORMATION SYSTEMS ANALYST III INFORMATION SYSTEMS ANALYST I INFORMATION SYSTEMS ANALYST II INFORMATION SYSTEMS ANALYST III Class specifications are intended to present a descriptive list of the range of duties performed by employees

More information

MOC 10964C: Cloud and Datacenter Monitoring with System Center Operations Manager

MOC 10964C: Cloud and Datacenter Monitoring with System Center Operations Manager MOC 10964C: Cloud and Datacenter Monitoring with System Center Operations Manager Course Overview This course provides students with the knowledge and skills to deploy and configure System Center 2012

More information

How Accenture is taking SAP NetWeaver Identity Management to the next level. Kristian Lehment, SAP AG Matthew Pecorelli, Accenture

How Accenture is taking SAP NetWeaver Identity Management to the next level. Kristian Lehment, SAP AG Matthew Pecorelli, Accenture How Accenture is taking SAP NetWeaver Identity Management to the next level Kristian Lehment, SAP AG Matthew Pecorelli, Accenture In This Session You will receive an overview of the functionality that

More information

SAP Managed Services SAP MANAGED SERVICES. Maximizing Performance and Value, Minimizing Risk and Cost

SAP Managed Services SAP MANAGED SERVICES. Maximizing Performance and Value, Minimizing Risk and Cost SAP Managed Services SAP MANAGED SERVICES Maximizing Performance and Value, Minimizing Risk and Cost WE RE FOCUSED ON YOUR GOALS Increase productivity with fewer resources. Optimize IT systems while cutting

More information

Microsoft Windows Intune: Cloud-based solution

Microsoft Windows Intune: Cloud-based solution Microsoft Windows Intune: Cloud-based solution So what exactly is Windows Intune? Windows Intune simplifies and helps businesses manage and secure PCs using Windows cloud services and Windows 7. Windows

More information

SAP Master Data Governance

SAP Master Data Governance SAP Master Data Governance Operations Guide for Utopia EAM Solutions for MDG CUSTOMER Document Version: 710 V2.0 14-AUG-2015 Table of Contents Document History... 3 Getting Started... 4 Monitoring of Utopia

More information

Managing and Maintaining Windows Server 2008 Servers

Managing and Maintaining Windows Server 2008 Servers Managing and Maintaining Windows Server 2008 Servers Course Number: 6430A Length: 5 Day(s) Certification Exam There are no exams associated with this course. Course Overview This five day instructor led

More information

Module: Sharepoint Administrator

Module: Sharepoint Administrator Module: Sharepoint Administrator Mode: Classroom Duration: 40 hours This course teaches IT Professionals to design and deploy Microsoft SharePoint 2010. Course Outline: Module 1: Designing a Logical Architecture

More information

CA Support Policy and Terms

CA Support Policy and Terms 1. Overview CA Support for CA software consists of operational assistance and technical support provided by CA, in its reasonable judgment, during the term of CA Support procured by you. CA will supply

More information

Secure, Centralized, Simple

Secure, Centralized, Simple Whitepaper Secure, Centralized, Simple Multi-platform Enterprise Mobility Management 2 Controlling it all from one place BlackBerry Enterprise Service 10 (BES10) is a unified, multi-platform, device, application,

More information

IT & Asset Management Training Workshops

IT & Asset Management Training Workshops IT & Asset Management Training Workshops Contents Workshop Objectives... 3 &... 3 Workshop Timeframes... 3 Workshop 1: Altiris Fundamentals... 4 Workshop 2: Asset Management... 5 Workshop 3: Contract Management...

More information

Service Offering: Outsourced IdM Administrator Service

Service Offering: Outsourced IdM Administrator Service Service Offering: Outsourced IdM Administrator Service 2014 Hitachi ID Systems, Inc. All rights reserved. Contents 1 Introduction 1 2 The Outsourced IdM Administrator Service 2 2.1 Hitachi ID Systems and

More information

Enabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management

Enabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management Enabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management Andy Oppenheim Enterprise Management, Product Management Mervyn Lally

More information

HP Data Replication Solution Service for 3PAR Virtual Copy

HP Data Replication Solution Service for 3PAR Virtual Copy HP Data Replication Solution Service for 3PAR Virtual Copy HP Care Pack Services Technical data HP Data Replication Solution Service for 3PAR Virtual Copy provides implementation of the HP 3PAR Storage

More information

10964C: Cloud & Datacenter Monitoring with System Center Operations Manager

10964C: Cloud & Datacenter Monitoring with System Center Operations Manager 10964C: Cloud & Datacenter Monitoring with System Center Course Details Course Code: Duration: Notes: 10964C 5 days Elements of this syllabus are subject to change. About this course This course equips

More information

Oracle Advanced Customer Support Services

<Insert Picture Here> Oracle Advanced Customer Support Services Oracle Advanced Customer Support Services Janez Bostner About Oracle Advanced Customer Support Services Mission Critical Support Services Oracle Global Support Services Advanced Customer

More information

HP Software-as-a-Service (SaaS) operations overview. Customer handbook

HP Software-as-a-Service (SaaS) operations overview. Customer handbook HP Software-as-a-Service (SaaS) operations overview Customer handbook Table of contents Supported software............................................... 3 Knowledge base and forum........................................

More information

State Agency Reduces Time to Set Up New Users by 85 to 90 Percent

State Agency Reduces Time to Set Up New Users by 85 to 90 Percent Microsoft System Center Customer Solution Case Study State Agency Reduces Time to Set Up New Users by 85 to 90 Percent Overview Country or Region: United States Industry: Government Customer Profile Headquartered

More information

Fixed Scope Offering for Implementation of Taleo

Fixed Scope Offering for Implementation of Taleo Fixed Scope Offering for Implementation of Taleo Mindtree limited 2015 All third party identities used within this presentation are copyrighted properties of the respective companies. Viewers and users

More information

Software-as-a-Service (SaaS) SaaS Release and Upgrade Policy for CA Technologies. Revision date: November 3, 2014

Software-as-a-Service (SaaS) SaaS Release and Upgrade Policy for CA Technologies. Revision date: November 3, 2014 Software-as-a-Service (SaaS) SaaS Release and Upgrade Policy for CA Technologies Revision date: November 3, 2014 Contents SaaS Release & Upgrade Policy Overview... 3 SaaS Release & Upgrade Policy... 3

More information

Information Technology Services

Information Technology Services Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,

More information

Supplemental IT Solutions: More Reliable Networks Are Our Business

Supplemental IT Solutions: More Reliable Networks Are Our Business Supplemental IT Solutions Logo Supplemental IT Solutions: More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888

More information

Optimize Your Automation System and Engineering Investment

Optimize Your Automation System and Engineering Investment Optimize Your Automation System and Engineering Investment Gain access to high-quality support, hardware and software maintenance, and lifecycle services Your investment in Schneider Electric is about

More information

Support and Service Management Service Description

Support and Service Management Service Description Support and Service Management Service Description Business Productivity Online Suite - Standard Microsoft Exchange Online Standard Microsoft SharePoint Online Standard Microsoft Office Communications

More information

POSITION DESCRIPTION. Role Purpose. Key Challenges

POSITION DESCRIPTION. Role Purpose. Key Challenges POSITION DESCRIPTION Position Title Position Number Reports to Manager, Web Solutions Development Functional Auth HRM Auth Region Sydney Date Date Function ITSC Signature Signature Role Purpose To implement

More information

IT Support for London

IT Support for London IT Support for London London Systems IT Support Your Helpdesk What s included; We are your IT Department, we are at the end of a phone to listen and work with you to resolve the situation no matter where

More information

Mastering Institutional Biospecimen Management

Mastering Institutional Biospecimen Management Mastering Institutional Biospecimen Management Background: Background: Ms. Meliones is a management consultant who recently implemented an institutionally sponsored, enterprise-wide research biobanking

More information

Cloud & Datacenter Monitoring with System Center Operations Manager

Cloud & Datacenter Monitoring with System Center Operations Manager CÔNG TY CỔ PHẦN TRƯỜNG CNTT TÂN ĐỨC TAN DUC INFORMATION TECHNOLOGY SCHOOL JSC LEARN MORE WITH LESS! Course 10964B: Length: Cloud & Datacenter Monitoring with System Center Operations Manager Audience:

More information

Best Stories of Infosys Salesforce Implementation

Best Stories of Infosys Salesforce Implementation Best Stories of Infosys Salesforce Implementation Sales Cloud implementation with CloudSense CPQ and Order Management System, for a leading European cable company Seamlessly integrated Force.com with CloudSense,

More information

Planning and Administering Windows Server 2008 Servers

Planning and Administering Windows Server 2008 Servers Planning and Administering Windows Server 2008 Servers MOC6430 About this Course Elements of this syllabus are subject to change. This five-day instructor-led course provides students with the knowledge

More information

"Service Lifecycle Management strategies for CIOs"

Service Lifecycle Management strategies for CIOs "Service Lifecycle strategies for CIOs" Ralf Hart, Sales Manager CEE Europe FrontRange Solutions 10th December 2008 Agenda FrontRange Solutions The challenges the IT community faces What is the solution?

More information

Magento Enterprise Edition Customer Support Guide

Magento Enterprise Edition Customer Support Guide Magento Enterprise Edition Customer Support Guide April 2015 Thank you for using Magento Enterprise Edition Customer support is a vital part of the total Magento Enterprise Edition customer experience.

More information

ITIL Roles Descriptions

ITIL Roles Descriptions ITIL Roles s Role Process Liaison Incident Analyst Operations Assurance Analyst Infrastructure Solution Architect Problem Manager Problem Owner Change Manager Change Owner CAB Member Release Analyst Test

More information

Request for Proposal for Application Development and Maintenance Services for XML Store platforms

Request for Proposal for Application Development and Maintenance Services for XML Store platforms Request for Proposal for Application Development and Maintenance s for ML Store platforms Annex 4: Application Development & Maintenance Requirements Description TABLE OF CONTENTS Page 1 1.0 s Overview...

More information

At the Heart of Connected Manufacturing

At the Heart of Connected Manufacturing www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of

More information

Power Company Improves Customer Service, Decreases TCO with Microsoft SAP Solution

Power Company Improves Customer Service, Decreases TCO with Microsoft SAP Solution Microsoft Server Product Portfolio Customer Solution Case Study Power Company Improves Customer Service, Decreases TCO with Microsoft SAP Solution Overview Country or Region: China Industry: Utilities

More information

Empowering the Enterprise Through Unified Communications & Managed Services Solutions

Empowering the Enterprise Through Unified Communications & Managed Services Solutions Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can

More information

5.0. Cherwell Software. Service Management. Cherwell Software. www.cherwell.com. 2014 Cherwell Software, LLC All Rights Reserved

5.0. Cherwell Software. Service Management. Cherwell Software. www.cherwell.com. 2014 Cherwell Software, LLC All Rights Reserved Cherwell Software 5.0 Service Management Cherwell Software Cherwell Software: Our Story Founded: 2004. Deep ITSM industry experience Customers: 1200+ Globally (more than 2M supported end users) Ownership:

More information

Project Transition Plan

Project Transition Plan Put your logo here Put your organization name here Project Transition Plan Template Rev. 1.2 November, 2011 Project Transition Plan Project Name: Prepared by: Date (MM/DD/YYYY): Version History (insert

More information

Peace of Mind, Where and When You Need It

Peace of Mind, Where and When You Need It Global Services Peace of Mind, Where and When You Need It RAD s Service Assured Access (SAA) and Service Assured Networking (SAN) solutions are all about enabling service providers and network operators

More information

FACTS SHEET: IBM FileNet Practice

FACTS SHEET: IBM FileNet Practice FACTS SHEET: IBM FileNet Practice Monarch InfoTech Services, Pvt. Ltd. Changing the way information drives your Business Company Overview Monarch InfoTech Services, Pvt. Ltd. (MITS ) was founded in the

More information

Colorado Department of Health Care Policy and Financing

Colorado Department of Health Care Policy and Financing Colorado Department of Health Care Policy and Financing Solicitation #: HCPFRFPCW14BIDM Business Intelligence and Data Management Services (BIDM) Appendix B BIDM Project Phases Tables The guidelines for

More information

SharePoint Administrator

SharePoint Administrator SharePoint Administrator Location: [Asia & Pacific] [Malaysia] [Petaling Jaya] Category: Information Technology Job Type: Fixed term, Full-time PURPOSE OF POSITION: SharePoint Administrators are responsible

More information

Off-the-Shelf Software: A Broader Picture By Bryan Chojnowski, Reglera Director of Quality

Off-the-Shelf Software: A Broader Picture By Bryan Chojnowski, Reglera Director of Quality Off-the-Shelf Software: A Broader Picture By Bryan Chojnowski, Reglera Director of Quality In the past decade, there has been a sea change in the business software domain. Many companies are no longer

More information

Driving Insurance Profitable Growth Using CRM On Demand. Oracle Capital Markets Solutions Footprint

Driving Insurance Profitable Growth Using CRM On Demand. Oracle Capital Markets Solutions Footprint Driving Insurance Profitable Growth Using CRM On Demand Oracle Capital Markets Solutions Footprint Safe Harbor Statement The following is intended to outline our general product direction. It is intended

More information

Organizations remain under intense pressure to reduce costs To reduce costs we must increase efficiency in resource allocation

Organizations remain under intense pressure to reduce costs To reduce costs we must increase efficiency in resource allocation Total Cost of Ownership: What is it Really? August 11, 2003 The Challenge How do I optimize my IT investments? Organizations remain under intense pressure to reduce costs To reduce costs we must increase

More information

Accruent Customer Support Policy

Accruent Customer Support Policy Accruent Customer Support Policy» Policies & Procedures Governing Accruent Maintenance & Support Offerings June 2014 Accruent, LLC 10801-2 N. MoPac Expressway, Suite 400, Austin, TX 78759 www.accruent.com

More information

Configuring and Managing Microsoft System Center Essentials 2010

Configuring and Managing Microsoft System Center Essentials 2010 Configuring and Managing Microsoft System Center Essentials 2010 50373: Configuring and Managing Microsoft System Center Essentials 2010 (2 Days) About this Course This two-day instructor-led course provides

More information

Table Of Contents. - Microsoft Windows - WINDOWS XP - IMPLEMENTING & SUPPORTING MICROSOFT WINDOWS XP PROFESSIONAL...10

Table Of Contents. - Microsoft Windows - WINDOWS XP - IMPLEMENTING & SUPPORTING MICROSOFT WINDOWS XP PROFESSIONAL...10 Table Of Contents - - WINDOWS SERVER 2003 MAINTAINING AND MANAGING ENVIRONMENT...1 WINDOWS SERVER 2003 IMPLEMENTING, MANAGING & MAINTAINING...6 WINDOWS XP - IMPLEMENTING & SUPPORTING MICROSOFT WINDOWS

More information

IT Service Management in SAP Solution Manager, Value Beyond IT. Nathan Williams Enowa

IT Service Management in SAP Solution Manager, Value Beyond IT. Nathan Williams Enowa IT Service Management in SAP Solution Manager, Value Beyond IT Nathan Williams Enowa LEARNING POINTS Learn how SAP Solution Manager provides the infrastructure to deliver IT Service Management across the

More information

Software as a Service Architecture Overview

Software as a Service Architecture Overview Software as a Service Architecture Overview Table of Contents... 3 Client Requirements... 4 SaaS Certifications... 4 Availability and Fail Over... 4 PeopleFluent. All other brand and product names are

More information

About this Course This 5 day ILT course teaches IT Professionals to design and deploy Microsoft SharePoint 2010.

About this Course This 5 day ILT course teaches IT Professionals to design and deploy Microsoft SharePoint 2010. Course 10231B: Designing a Microsoft SharePoint 2010 Infrastructure OVERVIEW About this Course This 5 day ILT course teaches IT Professionals to design and deploy Microsoft SharePoint 2010. Audience Profile

More information

Basware R&D: Tutustu ja vaikuta Laskuautomaatio

Basware R&D: Tutustu ja vaikuta Laskuautomaatio Basware R&D: Tutustu ja vaikuta Laskuautomaatio Minna Snirvi, VP Product Management Basware Experience User Forum Collaborate. Innovate. Succeed. Australia Denmark Finland France Germany Netherlands Norway

More information

MOC 10964 CLOUD & DATACENTER MONITORING WITH SYSTEM CENTER OPERATIONS MANAGER

MOC 10964 CLOUD & DATACENTER MONITORING WITH SYSTEM CENTER OPERATIONS MANAGER ONE STEP AHEAD. MOC 10964 CLOUD & DATACENTER MONITORING WITH SYSTEM CENTER OPERATIONS MANAGER Length: 5 Days Level: 300 Technology: Microsoft System Center 2012 Delivery Method: Instructor-led (classroom)

More information

iapps Consulting DWC LLC Fixed Scope Offering (FSO) For Taleo Recruit and On-Boarding Drive Transformation Create Value

iapps Consulting DWC LLC Fixed Scope Offering (FSO) For Taleo Recruit and On-Boarding Drive Transformation Create Value iapps Consulting DWC LLC Fixed Scope Offering (FSO) For Taleo Recruit and On-Boarding Drive Transformation Create Value 18-05-2015 1 About Us We are a technology and business consulting firm, focused on

More information

Request for Proposals (RFP) Managed Services, Help Desk and Engineering Support for Safer Foundation www.saferfoundation.org

Request for Proposals (RFP) Managed Services, Help Desk and Engineering Support for Safer Foundation www.saferfoundation.org Request for Proposals (RFP) Managed Services, Help Desk and Engineering Support for Safer Foundation www.saferfoundation.org IMPORTANT NOTICE All proposal question and inquiries must be sent by email to

More information

HOW TO GET MORE OUT OF ORACLE AGILE PLM

HOW TO GET MORE OUT OF ORACLE AGILE PLM HOW TO GET MORE OUT OF ORACLE AGILE PLM Presented by Domain Systems, Inc. Or email todd.saiki@domainsi.com WHO IS DOMAIN SYSTEMS? Most Experienced Longest Standing Agile Only Focus End to End Implementation

More information

Accelerating the Transition to Hybrid Cloud with Oracle Managed Cloud Integration Service

Accelerating the Transition to Hybrid Cloud with Oracle Managed Cloud Integration Service Accelerating the Transition to Hybrid Cloud with Oracle Managed Cloud Integration Service How to Connect Applications More Quickly and with Less Risk O R A C L E W H I T E P A P E R O C T O B E R 2 0 1

More information

Remote Infrastructure Support Services & Managed IT Services

Remote Infrastructure Support Services & Managed IT Services Remote Infrastructure Support Services & Managed IT Services Remote Desktop Services are designed to optimize the customers IT resource utilization and provide a standardized end-user environment. The

More information

Oracle RAC Services Appendix

Oracle RAC Services Appendix 1 Overview Oracle RAC Services Appendix As usage of the Blackboard Academic Suite grows and the system reaches a mission critical level, customers must evaluate the overall effectiveness, stability and

More information

March 6, 2013 Muscat, Oman

March 6, 2013 Muscat, Oman March 6, 2013 Muscat, Oman Business Agility with Cloud Solutions Deniz Kilyar Director, SAP Line of Business & Mobility Solutions 11 Lines of Business The SAP product strategy embraces the Cloud Cloud

More information

Virtualizing Enterprise Desktops and Apps

Virtualizing Enterprise Desktops and Apps Course 20694B: Virtualizing Enterprise Desktops and Apps Page 1 of 6 Virtualizing Enterprise Desktops and Apps Course 20694B: 4 days; Instructor-Led Introduction This four-day, hands-on training course

More information

AP Automation Solution Roadmap

AP Automation Solution Roadmap AP Automation Solution Roadmap Jyrki Rajala, Product Management Basware Experience User Forum Collaborate. Innovate. Succeed. Australia Denmark Finland France Germany Netherlands Norway Sweden United Kingdom

More information

Global Roll Out of Supplier Relationship Management UsingAgile Methodology. Naveen Rajan GyanSys Inc. Naveen.rajan@gyansys.com

Global Roll Out of Supplier Relationship Management UsingAgile Methodology. Naveen Rajan GyanSys Inc. Naveen.rajan@gyansys.com Global Roll Out of Supplier Relationship Management UsingAgile Methodology Naveen Rajan GyanSys Inc Naveen.rajan@gyansys.com Who are we? 10 years of Growth with Stability 75+ Customers Globally Solution

More information

Core Banking Transformation using Oracle FLEXCUBE

Core Banking Transformation using Oracle FLEXCUBE in collaboration with Core Banking Transformation using Oracle FLEXCUBE Unlocking the power of FLEXCUBE with Capgemini Moving towards a packaged system transformation program Capgemini is an Oracle Diamond

More information

Global Services. Your Network s Edge

Global Services. Your Network s Edge Global Services Your Network s Edge Peace of Mind, Where and When You Need It RAD s Service Assured Access (SAA) and Service Assured Networking (SAN) solutions are all about enabling service providers

More information

System Center Configuration Manager Overview

System Center Configuration Manager Overview System Center Configuration Manager Overview This document provides some background information on the Microsoft Systems Center Configuration Manager (SCCM) system, which has been selected for use as an

More information

VAR Services & Support Offerings

VAR Services & Support Offerings Interlink Communication Systems and Network Dynamics, Inc. VAR Services & Offerings Interlink Communication Systems, and Network Dynamics, Inc. Professional Services &... 3 Services Coverage.......................................................

More information

Introduction. Our Services

Introduction. Our Services Introduction RCMT IT Solutions is a global provider of Custom Software, Infrastructure Technology and Managed Solutions. Offering extensive consulting expertise and professional mastery of the latest technologies,

More information

For each requirement, the Bidder should indicate which level of support pertains to the requirement by entering 1, 2, or 3 in the appropriate box.

For each requirement, the Bidder should indicate which level of support pertains to the requirement by entering 1, 2, or 3 in the appropriate box. Annex Functional Requirements for: The integrated reconciliation system of Back-Office and Cash Accounts operations: Instructions: The Required or Desired column represents whether a feature is a business

More information

Your Infrastructure. Our Responsibility.

Your Infrastructure. Our Responsibility. Know Us The SRM group is four decades old multi-million dollar business house currently operational in 15 cities worldwide. SRM group has made its presence felt in education, training, Electronics, Technology,

More information

2007 Follow-Up Report on the Audit of Information Technology January 2005

2007 Follow-Up Report on the Audit of Information Technology January 2005 2007 Follow-Up Report on the Audit of Information Technology January 2005 Natural Sciences & Engineering Research Council of Canada & Social Sciences & Humanities Research Council of Canada October 2007

More information

*Applies to eligible hardware and software. Contact your Cisco Certified Partner for details.

*Applies to eligible hardware and software. Contact your Cisco Certified Partner for details. Q & A Smart Care Service Q. What is Cisco Smart Care Service? A. Cisco Smart Care Service is a smart, collaborative networkwide service that enables your partner to deliver proactive network monitoring,

More information

My Oracle Support and MetaLink 3: PSFT and JDE Customers

My Oracle Support and MetaLink 3: PSFT and JDE Customers My Oracle Support and MetaLink 3: PSFT and JDE Customers Tom Wright Customer Support Manager Global Customer Advocacy tom.wright@oracle.com Oracle Support Agenda 1. Why it is Changing

More information

Moving beyond Virtualization as you make your Cloud journey. David Angradi

Moving beyond Virtualization as you make your Cloud journey. David Angradi Moving beyond Virtualization as you make your Cloud journey David Angradi Today, there is a six (6) week SLA for VM provisioning it s easy to provision a VM, the other elements change storage, network

More information

Overview Application Incident Management. David Birkenbach ALM Solution Management August 2011

Overview Application Incident Management. David Birkenbach ALM Solution Management August 2011 Overview Application Incident David Birkenbach ALM Solution August 2011 How the New SAP Solution Manager Supports Business & IT SAP Solution Manager 7.1 provides: Better coverage of the complete customer

More information

Server Virtualization Cloud Partner Training Series

Server Virtualization Cloud Partner Training Series Server Virtualization Cloud Partner Training Series August 2015 Agenda What is it? Benefits Industry Landscape Evolve is Different How we can help you $ucceed Who is a fit? Who is a challenge? Key Questions

More information

Standard Success Program

Standard Success Program Support Services Apptio Customer Support is dedicated to providing customers with responsive, high-quality assistance to your inquiries regarding your use of the Apptio Subscription Services. Our support

More information

Hillstone Customer Service Overview

Hillstone Customer Service Overview Hillstone Customer Service Overview www.hillstonenet.com TWNO: SW-KB-UNI-EN-V1.7-Y15M11 Service and Support Hillstone Customer Service Overview The Hillstone Service and Support is designed to help our

More information

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver White Paper: BEST PRACTICES The Modern Service Desk: Contents Introduction............................................................................................

More information

FortiCompanion to Technical Support

FortiCompanion to Technical Support FortiCompanion to Technical Support Consistent service and the reliability of your security infrastructure are critical to the business success of your organization. To address these requirements the FortiCare

More information

WHITE PAPER. Ready, Set, Go Upgrade to ERP Cloud Release 10

WHITE PAPER. Ready, Set, Go Upgrade to ERP Cloud Release 10 WHITE PAPER Ready, Set, Go Upgrade to ERP Cloud Release 10 INTRODUCTION It s time to upgrade our ERP. For many, those words often trigger thoughts of projects past where countless hours are spent bringing

More information

Building Your EDI Modernization Roadmap

Building Your EDI Modernization Roadmap Simplify and Accelerate e-business Integration Building Your EDI Modernization Roadmap Background EDI Modernization Drivers Lost revenue due to missing capabilities or poor scorecard ratings High error

More information

OMU350 Operations Manager 9.x on UNIX/Linux Advanced Administration

OMU350 Operations Manager 9.x on UNIX/Linux Advanced Administration OMU350 Operations Manager 9.x on UNIX/Linux Advanced Administration Instructor-Led Training For versions 9.0, 9.01, & 9.10 OVERVIEW This 5-day instructor-led course focuses on advanced administration topics

More information

Course Syllabus. Planning and Administering Windows Server 2008 Servers. Key Data. Audience. At Course Completion. Prerequisites. Recommended Courses

Course Syllabus. Planning and Administering Windows Server 2008 Servers. Key Data. Audience. At Course Completion. Prerequisites. Recommended Courses Course Syllabus Planning and Administering Windows Server 2008 Servers This five-day instructor-led course provides students with the knowledge and skills to implement, monitor, and maintain Windows Server

More information

Magento Enterprise Edition Technical Support Guide

Magento Enterprise Edition Technical Support Guide Magento Enterprise Edition Technical Support Guide AUGUST 2013 Thank you for using Magento Enterprise Edition. Technical support is a vital part of the total Magento Enterprise Edition customer experience.

More information

The remedies set forth within this SLA are your sole and exclusive remedies for any failure of the service.

The remedies set forth within this SLA are your sole and exclusive remedies for any failure of the service. The remedies set forth within this SLA are your sole and exclusive remedies for any failure of the service. NETWORK INTERNAL NETWORK The internal network includes cables, switches, routers, and firewalls

More information

Managing and Maintaining Windows Server 2008 Servers (6430) Course length: 5 days

Managing and Maintaining Windows Server 2008 Servers (6430) Course length: 5 days Managing and Maintaining Windows Server 2008 Servers (6430) Course length: 5 days Course Summary: This five-day instructor-led course provides students with the knowledge and skills to implement, monitor,

More information

FortiCare Services Brochure

FortiCare Services Brochure www.fortinet.com FortiCare Services Brochure FortiCare Services Customer satisfaction and service: Fortinet's #1 priority FORTICARE PROFESSIONAL SERVICES P R O F E S S I O N A L FORTICARE PREMIUM SERVICES

More information

MySabre with Sabre VPN

MySabre with Sabre VPN MySabre with Sabre VPN MIGRATION / INSTALLATION GUIDE T a b l e o f C o n t e n t s Table of Contents... ii Introduction... 3 Before Installing... 3 New MySabre User Installation... 4 Appendix A ActiveX

More information