contents 03 Message from the CEO Outsourcing IT: an idea comes of age Outsourcing Strategies Cost, impact, and control

Size: px
Start display at page:

Download "contents 03 Message from the CEO Outsourcing IT: an idea comes of age Outsourcing Strategies Cost, impact, and control"

Transcription

1

2 contents The dynamic community of highly skilled, independent experts and external service providers that ebb and flow with the resource needs of rapid enterprise initiatives. They thrive on challenge, understand business technology and are ready to work. Message from the CEO Outsourcing IT: an idea comes of age 04 About the Survey Where we get our numbers 05 Key Findings Takeaways and highlights Outsourcing Strategies Cost, impact, and control 08 IT Outsourcing Trends How IT delivers value as a service 10 State of IT Outsourcing Budgets Current and future spending through 2013 Outsourcing by IT Function Application Services Application Development Web/Mobile Development Application Maintenance Application Hosting Infrastructure Services Data Center Operations Database Administration Network Operations Disaster Recovery Help Desk IT Security 23 Bluewolf Services

3 your workforce has changed... how do you configure your team? outsourcing it an idea comes of age message from the ceo IT outsourcing is evolving into a strategic tool that reflects today s rapidly changing business and technology landscape. Once a tourniquet to cut costs, it has matured and become a business imperative. Michael Kirven, Co-Founder, Bluewolf Technology is changing the game again in many industries, and the companies that adapt and manage their technology and talent best will have the competitive edge. CIOs dealing with cloud, big data, social enterprise, and mobile face big challenges they can t find top talent fast enough. Whether they are leading the pack or fighting to keep up with the leaders, companies who don t modernize both their technology and how they access talent face the possibility of extinction. With a national talent shortage, a competitive tech job market, and rapidly changing business models and cycles, IT decisionmakers are turning toward outsourcing for new reasons. Its use will continue to grow as CIOs increase emphasis on customer service, employee engagement, and the overall role people play, alongside technology, in driving innovation. By engaging an Elastic Workforce instead of taking on new overhead CIOs are empowered with access to the right resources at the right time, and can dedicate the proper skills to the task at hand. As an IT leader, the State of IT outsourcing report will help you look at what is happening in the market, how team structures are evolving and how you can leverage your IT outsourcing budgets to access talent and get the most business impact. 2 The State of IT Outsourcing The Elastic Workforce 3

4 about the survey Talent comes from everywhere: inside your walls, outside contractors and external partners. As organizations continue to adopt technologies that can be scaled to demand and iterated upon to meet real-time business challenges, Bluewolf s State of IT Outsourcing Report reveals a greater reliance on outsourced elastic talent with specialized skills that can readily flex in response to ever-changing market demands. The Survey Bluewolf commissioned a survey to learn about the current state of IT outsourcing. The survey aims to address the following fundamental question: How are CIOs, Directors, and Managers shifting the way they leverage external providers to deliver capabilities to their business? Respondents Our survey includes the insight of over 200 IT decision-makers from companies at the SMB to Enterprise level. The report is enhanced by intelligence from thousands of contract IT placements Bluewolf has made, from May 2011 to May 2012, as well as over 4,000 cloud-based technology implementations. Methodology The survey focused on two key metrics: 1. The frequency of IT services being outsourced for application and infrastructure services. 2. The sourcing models utilized to outsource IT services, such as managed service providers, consulting firms, staff augmentation, providers, etc. survey the key findings top drivers for it outsourcing in 2012 Productivity & profitability Flexibility to turn resources on & off Access to experts & hard-to-find talent An average of $0.48 of every outsourcing dollar is spent on Application Services. MANAGED SERVICES is the #1 outsourcing strategy for Disaster Recovery, IT Security and Web/eCommerce services. In the next... 32% will increase IT outsourcing investments. 48% will hire more contractors, rather than full-time staff. of data center operations are managed in the cloud. cloud technologies Salesforce Eloqua Amazon Web Services 4 The State of IT Outsourcing Sources: Bluewolf IT Outsourcing Benchmark Survey, May Bluewolf Technology Outlook The Elastic Workforce 5

5 outsourcing strategies impact, cost, & control When making decisions about sourcing talent for projects, initiatives, and, IT leaders must not only think about what to outsource, but HOW to outsource. Consider the overall cost to the organization, the measurable impact the sourcing model will bring the business and the ability to control/customize the solution provided. If you just need a few experts to execute within your ecosystem use staff augmentation. Need a whole team with a proven methodology? Consider a best of breed consulting or managed service partner. cost business impact 6 The State of IT Outsourcing High Medium-High Medium Low ability to control/customize resources Managed Services Consulting Firms Staff Augmentation Staff Augmentation Gain access to a full range of highly skilled local experts on demand. Using this sourcing model, companies can add contractors to increase their output in pace with demand. This is the least expensive and most flexible approach to outsourcing that allows you to add expertise to your team without increasing overall headcount. With this set-up, organizations maintain control of all resources. Consulting Firms Need to transform, how do you get started? Sometimes the best solution for companies is to outsource entire projects to consulting firms with proven methodologies. In this set-up the consulting firm becomes a partner to the company and has all the necessary competencies to complete the project. Not all consulting firms are created equal: make sure your partner has domain experience and deep business process and technology expertise. Free up internal resources or outsource ongoing innovation all at a predictable monthly cost. In this outsourcing model companies engage with partners on a clearly defined set of IT services. Most managed service providers bill an upfront set-up fee and an ongoing flat or near-fixed monthly fee, which benefits their clients by providing them with predictable IT costs and a fair amount of control. An emerging delivery model for outsourcing may lie in the clouds. Cloud as a delivery model which can be implemented in weeks, modified on the fly, and abandoned just as quickly is gaining momentum. Businesses are leveraging the cloud to outsource applications (Salesforce, Google Apps, Eloqua), data storage, and even the management of entire data centers to third-party providers. Access a highly skilled low-cost global workforce. Decades ago, companies began relocating IT infrastructures from the US to India, China and Eastern Europe. The business model seemed simple. Take advantage of the best and the brightest in developing nations for a fraction of the cost. As the outsourcing market matured, mixed results have CIOs re-evaluating the IT services and functions they choose to outsource this way. Partial outsourcing Turn over a specific IT operation, rather than the entire IT function. Instead of outsourcing an entire IT function, organizations that prefer to retain a certain level of expertise in-house can identify skill gaps that can be easily separated into smaller processes. These parts of projects are outsourced, and the chosen partner has direct responsibilities and obligations to the company. The Elastic Workforce 7

6 application services IT outsourcing trends infrastructure services how it delivers value as a service application services infrastructure services Applications enable companies and their workforces to be efficient, responsive, and to deliver consistent value to their customers. As the needs of your business change, your applications must scale and be customized. There is no question that without a sound, secure, and responsive infrastructure, a company s ability to operate would be significantly hindered. Infrastructure requires 24/7/365 connectivity and close to zero margin for error. Outsource Application Services 73% of our survey s respondents currently outsource application services at least partially, and 30% are planning to outsource more in the next. Within our own practice, 40% of our technology staffing placements fall into application services. Implementations of hosted applications such as Salesforce, Eloqua, Google Apps, as well as Amazon Web Services (AWS) for web hosting has grown rapidly year-on-year. IT Infrastructure Services are outsourced by 62% of our survey s respondents, with 37% indicating they will increase outsourcing or sustain investment in the next. Additionally, 33% of Bluewolf s technology staffing placements fall into Infrastructure Services. Outsource Infrastructure Services 8 The State of IT Outsourcing Sources: Bluewolf IT Outsourcing Benchmark Survey, May 2012 The Elastic Workforce 9

7 state of IT outsourcing budgets Current and Future Spending through 2013 Budgets for application and infrastructure outsourcing are on the rise. Curious to know how your peers are spending their IT outsourcing dollars? At a glance, the rate at which organizations outsource application services is somewhat similar across business size. However, for infrastructure services, SMBs outsource more frequently in order to take advantage of the economies of scale that outsourcing provides. How does your outsourcing strategy measure up? How much of your IT outsourcing budget is allocated towards Application and Infrastructure Services? How much of your annual IT budget is allocated for outsourcing? nearly half of cios said... application Services An average of $0.48 of every outsourcing dollar is spent on Application Services. infrastructure Services An average of $0.35 of every outsourcing dollar is spent on Infrastructure Services. 4 51% 49% 50% 26% 28% SMB: Under 300 employees Midmarket: Under 5,000 employees Enterprise: 5,000+ employees Application Services Infrastructure Services How is this expected to change over the next? INCREASE DECREASE NO CHANGE NOT SURE How is the use of IT contractors expected to change over the next? INCREASE DECREASE NO CHANGE NOT SURE 10 The State of IT Outsourcing Sources: Bluewolf IT Outsourcing Benchmark Survey, May 2012 The Elastic Workforce 11

8 Outsourcing shares by IT function application services it infrastructure services Application Development 46% Application development is the most frequently outsourced IT function both in scope and variety of sourcing strategies used. Some projects are best executed by a team of contractors while others require a specialized consulting firm or managed service partner. As applications become more process-centric, the development community needs to have skill-sets around specific business processes as well as industry expertise. 26% Application Maintenance 28% Application Hosting 12 The State of IT Outsourcing 46% Application Development 39% Web Development Share of Application Development 12% Help Desk 15% IT Security 17% Database Administration 16% Network Operations 23% Data Center Operations 17% Disaster Recovery Bluewolf IT Resourcing Bluewolf Beyond: Salesforce, Eloqua, Marketo Staff Augmentation Consulting Firms Sources: Bluewolf IT Outsourcing Benchmark Survey, May Bluewolf Technology Outlook Bluewolf IT Salary Guide The Elastic Workforce 13 30% Software Developer (All languages) Salesforce Developer QA Analyst 40% 36% 16% 16% 26%

9 Share of Application Development web & mobile development The explosion of web and mobile technologies remade entire industries. As organizations continue to integrate 39% web and mobile strategies into their marketing and ecommerce efforts, CEOs and CIOs are re-evaluating the best ways to manage demand. Some choose to keep web and mobile development within IT and leverage an elastic workforce mix, others reorganize these functions under marketing or sales because of revenue potential. Application hosting 28% Traditionally, businesses have built and run the infrastructure to support on-premise applications. Much of the total cost for owning and operating this infrastructure is now shifting to managed-service and cloud-based providers. We foresee that application-hosting outsourcing will only increase as more organizations lean on cloud-based providers and more service providers integrate cloud into their offerings. Staff Augmentation 16% 27% Consulting Firms 18% Staff Augmentation 7% 35% Consulting Firms 7% 22% 26% Mobile Developer (Android, iphone) Front End Developer UI/UX Designer 16% 10% Salesforce Consultants Eloqua Consultants Software Developers (All languages) 26% 9% Bluewolf IT Resourcing Bluewolf Consulting: Mobile development Bluewolf Beyond: Amazon Web Services 14 The State of IT Outsourcing The Elastic Workforce 15

10 Application maintenance 26% Application maintenance especially with native, industry-specific and legacy applications can take up a significant chunk of your IT budget. With the ubiquity of cloud applications and the total cost of ownership for software decreasing, we expect application maintenance outsourcing to decrease over time. With this, IT leaders will be freed up to focus on ongoing innovation with their existing applications and new development projects. Data Center Operations 23% Demand for storing and analyzing data combined with the increased amount of unstructured data captured by the enterprise is causing data center operations to grow in size, complexity, and scope. Outsourced solutions such as co-location and virtualized environments and rural area sourcing can be a cost-effective and scalable approach to larger data center, while increasing resiliency and recoverability. Staff Augmentation 13% 26% Consulting Firms 19% Staff Augmentation 7% 22% Consulting Firms 7% 15% 22% 15% Software Developer (All languages) Salesforce Admin Systems Analyst 15% 9% Data Warehouse Architect Data Warehouse Developer Data Warehouse QA 16% Bluewolf IT Resourcing Bluewolf Beyond: Salesforce, Eloqua, Marketo Bluewolf IT Resourcing Bluewolf Beyond: Remote DBA 16 The State of IT Outsourcing The Elastic Workforce 17

11 Database Administration Businesses are beginning to see the critical value in big data utilizing real-time analytics to bring new streams of revenue-creating insights to their business. With tons of data to sift through, both structured and unstructured, organizations have the opportunity to identify and prioritize the strategic data sets that must be managed by highly skilled database experts (internal or external) and those that require less expertise. 17% Network Operations 16% Patience for slow connections is extremely thin these days, with productivity so closely tied to network speed and access, poor service can seriously hamper your efforts and possibly cost your organization hundreds if not thousands of dollars. Over the past year we ve seen an uptick in staff augmentation and partial outsourcing of network operations specifically for network maintenance and network administration. 1 Staff Augmentation 8% Consulting Firms 6% Staff Augmentation 7% 21% Consulting Firms 6% 6% 6% Sr. Database Administrator Data Architect Data Modeler 9% Network Administrator Network Engineer Network Security Engineer 9% Bluewolf Beyond: Remote DBA Bluewolf IT Resourcing Bluewolf IT Resourcing Bluewolf Beyond: System Administration 18 The State of IT Outsourcing The Elastic Workforce 19

12 Disaster Recovery While many DBAs currently have DR and database mirroring experience, they are often focused on more essential ROI projects. Because of this, many companies are outsourcing DR to best-of-breed managed service providers. In 2012, expect to see more companies leveraging cloud computing as a way to offset the need to put in place and carry the cost of a disaster recovery infrastructure for critical applications. 16% Help Desk 12% Application interfaces are being designed with a deeper commitment to user experience. Concurrently, end users have become more tech savvy and know how to troubleshoot problems. While the help desk function could be an easy target for outsourcing because the function is highly user- and client-facing and the cost is relatively low it is not feeling the same market pressure as other IT functions. 17% Staff Augmentation 6% Consulting Firms Staff Augmentation 7% 7% Consulting Firms 2% 16% 2% 9% Storage Admin SR Database Administrator Data Modeler 9% Help Desk (all levels) System Admin (all levels) Hardware Technician 6% 2% Bluewolf IT Resourcing Bluewolf Beyond: Remote DBA Bluewolf IT Resourcing Bluewolf Beyond: System Administration 20 The State of IT Outsourcing The Elastic Workforce 21

13 it security IT Security so critical to the business is often one of the last functions to be considered for outsourcing. The combination of IT security s complexity (firewalls, patches, and analytics involved) and the rise of outsourcing partners specializing in 24/7 data and network security has led some CIOs to consider outsourcing to augment their existing team. 7% 15% People + Technology = Game on! Staff Augmentation 7% 15% Network Security Admin Security QA Security Analyst Consulting Firms 7% 7% 7% bluewolf solutions Technology works best in the hands of experts. While technology is the enabler, it s the skilled talent that drives innovation and brings value to business. For over a decade, Bluewolf has helped companies scale their technology, workforce, skills, and resources to suit the specific needs of your project or business challenge. bluewolf IT Resourcing Tech Staffing Bluewolf provides staff augmentation to companies with immediate needs for deep expertise in specific technologies and software development processes. We cut placement times in half, delivering the resumes of the top three candidates within 24 hours. We can staff any project, for any technology position contract, contract-to-hire, or permanent placement. bluewolf public training In today s competitive business environment, it is essential that a company remain agile and iterative. Bluewolf has built the strongest training and change management organization in the industry. User adoption is a key success metric for technology implementations, and Bluewolf can help prepare your employees by providing them with a foundation for professional development. Bluewolf Beyond Managed Services Bluewolf Beyond is focused on post-implementation consulting, matching ongoing technology innovation to the pace of your business. With access to Beyond s in-house team of cloud application, marketing automation, adoption, and database management experts, you stay ahead of change and extract the maximum value from your technology. bluewolf Consulting Bluewolf is your guide to Agile Business Transformation. We partner with clients to sync business and IT to achieve new levels of business performance with SaaS and cloud computing technologies. Our agile consulting solutions include: Business Process & Strategy, Cloud Implementation, Customer Lifecycle Consulting (Demand Gen, Sales, Service), Change Management, and Technology Adoption. Bluewolf IT Resourcing Bluewolf Beyond: System Administration 22 The State of IT Outsourcing The Elastic Workforce 23

14 Get to know Bluewolf bluewolf is a global consultancy Consulting + Technology Staffing + Managed Services + Training We make enterprises agile and unite IT and business under one mission Innovation. As a global agile consultancy, Bluewolf provides consulting services across the customer life cycle, technology staffing, managed services, and training. Trusted by businesses across diverse industries, Bluewolf is translating today s unique business environment into opportunity for. Using Bluewolf, businesses are able to do more faster and deliver results that benefit the customer, the workforce, and the bottom line. who chooses us NBC Universal Avon Products GlaxoSmithKline Comcast Zynga Compuware NYSE Euronext Giorgio Armani Scholastic Corporation Olgilvy & Mather NYU Medical Center Gates Corporation Stanley Black & Decker Citizens Bank TE Connectivity National Financial Partners engage with us locations For Cloud Apps, Marketing Automation, Adoption, Database Management Any position, new contracts 40 hours or more Check out our courses: bluewolf.com/training New York San Francisco Washington, D.C. Philadelphia Long Island Boston Chicago United Kingdom

15 CONTACT US bluewolf.com WOLF

2014-2015. IT Salary Guide. National. An Inside Look at IT Salaries. mondo.com 1

2014-2015. IT Salary Guide. National. An Inside Look at IT Salaries. mondo.com 1 2014-2015 IT Salary Guide An Inside Look at IT Salaries National mondo.com 1 THE ELASTIC WORKFORCE Accelerating technology innovation CIOs and CMOs dealing with the ever-changing landscape of cloud, big

More information

An inside look at IT salaries 1.866.455.WOLF BLUEWOLF.COM

An inside look at IT salaries 1.866.455.WOLF BLUEWOLF.COM An inside look at IT salaries 1.866.455.WOLF BLUEWOLF.COM 2012 share of tech jobs we filled this year + salaries software development $103,000 security $111,000 IT technicians $68,000 5 % 5 % 5 % 23 %

More information

Connectivity in the Enterprise: The Rise of Cloud and Its Integration Challenges

Connectivity in the Enterprise: The Rise of Cloud and Its Integration Challenges 2015 Industry Report Connectivity in the Enterprise: The Rise of Cloud and Its Integration Challenges By Scribe Software Conducted in conjunction with Spiceworks TABLE OF CONTENTS 3 Introduction 4 Executive

More information

Remote Infrastructure Management Emergence of the Cloud-based Helpdesk

Remote Infrastructure Management Emergence of the Cloud-based Helpdesk Remote Infrastructure Management Emergence of the Cloud-based Helpdesk A leadership perspectives white paper Recommended next steps for business and industry executives Issue 11 in a series Executive Summary

More information

2013-2014. IT Salary Guide. An Inside Look at IT Salaries. National. Mondo.com

2013-2014. IT Salary Guide. An Inside Look at IT Salaries. National. Mondo.com -2014 IT Salary Guide An Inside Look at IT Salaries National Mondo.com The New Era of IT Our findings over the past year predict an optimistic future for IT jobs in -2014. However, the boom in IT jobs

More information

FireScope + ServiceNow: CMDB Integration Use Cases

FireScope + ServiceNow: CMDB Integration Use Cases FireScope + ServiceNow: CMDB Integration Use Cases While virtualization, cloud technologies and automation have slashed the time it takes to plan and implement new IT services, enterprises are still struggling

More information

ABS Information Systems Inc. 307 Lesmill Rd, Toronto, Ontario, Canada, M3B 2V1 Phone: 416-449-4141 Email: sales@absinfosys.com

ABS Information Systems Inc. 307 Lesmill Rd, Toronto, Ontario, Canada, M3B 2V1 Phone: 416-449-4141 Email: sales@absinfosys.com How can small and midsize businesses that are relentlessly challenged by technology complexity and rapid technology obsolescence utilize a private cloud solution to thrive? Introduction 1 Growing with

More information

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing

More information

2014-2015. Digital Marketing Salary Guide. National. An Inside Look at Digital Marketing Salaries. Mondo.com

2014-2015. Digital Marketing Salary Guide. National. An Inside Look at Digital Marketing Salaries. Mondo.com 2014-2015 Digital Marketing Salary Guide An Inside Look at Digital Marketing Salaries National Mondo.com A DIGITAL ERA How technology is shaping the future of marketing With hundreds of different ways

More information

Elastic Private Clouds

Elastic Private Clouds White Paper Elastic Private Clouds Agile, Efficient and Under Your Control 1 Introduction Most businesses want to spend less time and money building and managing IT infrastructure to focus resources on

More information

INTRODUCING TALEO 10. Solutions Built for the Talent Age. Powering the New Age of Talent

INTRODUCING TALEO 10. Solutions Built for the Talent Age. Powering the New Age of Talent TALEO10 TA LEO.COM Solutions Built for the Talent Age Business value is no longer defined by tangible assets. It s powered by people and ideas. Competitive advantage comes from superior talent driving

More information

Outsourced Infrastructure Management

Outsourced Infrastructure Management MindLance, Inc., established in 1999, is a leading provider of consulting, outsourcing and staffing services to Fortune 1000 and middle-market clients. A workforce of nearly 400 professionals are constantly

More information

Evaluating SaaS and Cloud Solutions:

Evaluating SaaS and Cloud Solutions: Written in collaboration with SaaS Marketing Strategy Advisors Evaluating SaaS and Cloud Solutions: Effective Solution Overview Organizations of all sizes and across all industries have been rapidly adopting

More information

Company Overview. Enterprise Cloud Solutions

Company Overview. Enterprise Cloud Solutions 2016 Company Overview Enterprise Cloud Solutions ENTERPRISE CLOUD SOLUTIONS Unitas Global utilizes leading cloud technologies to optimize enterprise IT environments. By designing, deploying, and managing

More information

Cloud Computing in Banking

Cloud Computing in Banking Financial Services the way we see it Cloud Computing in Banking What banks need to know when considering a move to the cloud Contents 1 Overview 3 2 Why Cloud Computing for Banks? 4 2.1 Cost Savings and

More information

QUICK FACTS. Replicating Canada-based Database Support at a New Facility in the U.S. TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Replicating Canada-based Database Support at a New Facility in the U.S. TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Energy Services, Managed Services Offering/ Network Infrastructure Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Oil and natural gas Revenue: Approximately $5.2

More information

IT Workforce snapshot

IT Workforce snapshot 2013 IT Workforce snapshot TEKsystems IT Workforce Snapshot is designed to provide a high-level view of trends impacting IT spending, IT employment, workforce supply and demand, compensation and geographical

More information

A2: If the above list did not provide enough detail, please describe, in your own words, your enterprise s primary industry.

A2: If the above list did not provide enough detail, please describe, in your own words, your enterprise s primary industry. MeasureIT Survey Questions (Complete Budget and Staffing) NOTE: Budget questions only - sections A, B, C, G Staffing questions only - sections A, D, E, F, G, H Section A: Primary Demographic Information

More information

Accenture cloud application migration services

Accenture cloud application migration services Accenture cloud application migration services A smarter way to get to the cloud Cloud computing can help make your apps extraordinarily agile and scalable. You know this. Your competitors know this. And

More information

What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered

What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered Over the last decade, cloud backup, recovery and restore (BURR) options have emerged

More information

Address key business priorities with a strategic approach to outsourcing

Address key business priorities with a strategic approach to outsourcing Address key business priorities with a strategic approach to outsourcing This paper explores what your company can do, starting today, to win in its markets with smart outsourcing. Points of consideration

More information

5 questions every customer asks about CA Services?

5 questions every customer asks about CA Services? Product or Service what are headline here 5 questions every customer asks about CA Services? agility made possible question 1 why should we use CA Services? answer Meet the CA Services experts on LinkedIn

More information

Sonata Managed Application Lifecycle Services

Sonata Managed Application Lifecycle Services Sonata Managed Application Lifecycle Services Leveraging IT to Deliver Growth-Centric Business Transformation Make IT an Enabler of Your Business with the Right Partner In today s complex and ever-changing

More information

Our Company and Ethical Focus

Our Company and Ethical Focus Our Company and Ethical Focus We are software development outsourcing company focusing on IT consulting and offshore programming services with team having years of experience in mobile and web application

More information

ATS. The. The Staffing Agency s Guide to Buying an Applicant Tracking System

ATS. The. The Staffing Agency s Guide to Buying an Applicant Tracking System ATS The Advantage: The Staffing Agency s Guide to Buying an Applicant Tracking System 87 % of North American recruiting professionals agree that using ATS/CRM technology is important to the success of

More information

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Is Your Organization Facing Any of These Challenges? Cost pressures; need to do more with the

More information

What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility

What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility Your Guide to Cost, Security, and Flexibility What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility 10 common questions answered Over the last decade, cloud backup, recovery

More information

DEMYSTIFYING THE CLOUD

DEMYSTIFYING THE CLOUD DEMYSTIFYING THE CLOUD GETTING THE MOST OUT OF OFFICE 365 & WINDOWS AZURE Pete Lee Michael Lee Aaron Saposnik Rachael Narel Agenda SWC Introduction Cloud Definition & Market Overview Solutions and Demos

More information

The Risks Of Do It Yourself Disaster Recovery

The Risks Of Do It Yourself Disaster Recovery A Custom Technology Adoption Profile Commissioned by IBM The Risks Of Do It Yourself Disaster Recovery Firms Bringing Disaster Recovery Back In-House Face Significant Challenges In Resources, Funding,

More information

Technology Enablement

Technology Enablement SOLUTION OVERVIEW 1 ABOUT TECHMILEAGE Founded in 2008 / Tempe, Arizona Over 100 engagements Full range of business & technology services Software Development, Big Data, Cloud/AWS, BI, Advanced Analytics

More information

Cloud Backup And Disaster Recovery Meets Next-Generation Database Demands Public Cloud Can Lower Cost, Improve SLAs And Deliver On- Demand Scale

Cloud Backup And Disaster Recovery Meets Next-Generation Database Demands Public Cloud Can Lower Cost, Improve SLAs And Deliver On- Demand Scale A Forrester Consulting Thought Leadership Paper Commissioned By Microsoft March 2014 Cloud Backup And Disaster Recovery Meets Next-Generation Database Demands Public Cloud Can Lower Cost, Improve SLAs

More information

Considerations in Using Managed IT Services. Executive Guide #12 IT Services: Use In-House Staff or Outsource?

Considerations in Using Managed IT Services. Executive Guide #12 IT Services: Use In-House Staff or Outsource? NATIONAL ASSOCIATION OF ELECTRICAL DISTRIBUTORS Executive Guide #12 IT Services: Use In-House Staff or Outsource? Considerations in Using Managed IT Services Developed by the NAED Strategic Technology

More information

RightScale mycloud with Eucalyptus

RightScale mycloud with Eucalyptus Swiftly Deploy Private and Hybrid Clouds with a Single Pane of Glass View into Cloud Infrastructure Enable Fast, Easy, and Robust Cloud Computing with RightScale and Eucalyptus Overview As organizations

More information

Innovation through Outsourcing

Innovation through Outsourcing Innovation through Outsourcing Timothy Gehrig timothy.gehrig@cedarcrestone.com David Moore david.moore@cedarcrestone.com Agenda Expectations CedarCrestone Introduction Market Direction Outsourcing Solutions

More information

S T R A T E G I C P A R T N E R S H I P D A T A, N E T O W R K S P E O P L E, P R O C E S S, T E C H N O L O G Y, Europe

S T R A T E G I C P A R T N E R S H I P D A T A, N E T O W R K S P E O P L E, P R O C E S S, T E C H N O L O G Y, Europe S T R A T E G I C P A R T N E R S H I P WHERE INNOVATION BEGINS Web-enabled, transparent, optimized business processes, extensive data analytics, continuously innovated business solution for the P&C /

More information

Turn Your Business Vision into Reality with Microsoft Dynamics GP

Turn Your Business Vision into Reality with Microsoft Dynamics GP Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With Microsoft Dynamics GP, you can turn that vision into reality with a solution

More information

Finding the right cloud solutions for your organization

Finding the right cloud solutions for your organization Finding the right cloud solutions for your organization Business white paper If you manage technology today, you know the story: everything is mobile, connected, interactive, immediate, and fluid. Expectations

More information

Big Data at Cloud Scale

Big Data at Cloud Scale Big Data at Cloud Scale Pushing the limits of flexible & powerful analytics Copyright 2015 Pentaho Corporation. Redistribution permitted. All trademarks are the property of their respective owners. For

More information

India USA South Africa

India USA South Africa ISO 9001:2008 & ISO/IEC 27001:2005 Certified Company Brick On Brick BOB Tech Solutions Pvt. Ltd. 3/4, 1st Floor, Maruti Towers, Hosur Road, Madiwala, Bangalore 560068 Tel - + 91 80-4001 6000 www.bobtechsolutions.com

More information

Whitepaper. Written by Info-Tech Research Group MOBILITY IN THE CLOUD

Whitepaper. Written by Info-Tech Research Group MOBILITY IN THE CLOUD Whitepaper Written by Info-Tech Research Group MOBILITY IN THE CLOUD Contents Introduction to Mobile Device Management... 3 The Challenge for SMBs... 3 MDM Adoption Rates, Benefits and Functionality...

More information

Building Successful Enterprise SaaS Apps for the Cloud

Building Successful Enterprise SaaS Apps for the Cloud A for Software Developers How to Develop Powerful, On-Demand Software Solutions In An Increasingly Competitive & Mobile Marketplace An Independent analysis published on behalf of SoftServe. Executive Summary

More information

Relocating Windows Server 2003 Workloads

Relocating Windows Server 2003 Workloads Relocating Windows Server 2003 Workloads An Opportunity to Optimize From Complex Change to an Opportunity to Optimize There is much you need to know before you upgrade to a new server platform, and time

More information

Beyond Spreadsheets. How Cloud Computing for HR Saves Time & Reduces Costs. January 11, 2012

Beyond Spreadsheets. How Cloud Computing for HR Saves Time & Reduces Costs. January 11, 2012 Beyond Spreadsheets How Cloud Computing for HR Saves Time & Reduces Costs January 11, 2012 Introductions Carl Kutsmode Partner at talentrise Talent Management and Recruiting Solutions Consulting firm Help

More information

12090c 12090c. Is Cloud the way forward for Manufacturing Industries?

12090c 12090c. Is Cloud the way forward for Manufacturing Industries? 12090c 12090c Is Cloud the way forward for Manufacturing Industries? Table of Contents Introduction Challenges in the Manufacturing Industry So how can these Critical Business Imperatives be addressed

More information

Successful Outsourcing of Data Warehouse Support

Successful Outsourcing of Data Warehouse Support Experience the commitment viewpoint Successful Outsourcing of Data Warehouse Support Focus IT management on the big picture, improve business value and reduce the cost of data Data warehouses can help

More information

Rootstock Software White Paper How Cloud Computing is Changing the Manufacturing ERP Landscape

Rootstock Software White Paper How Cloud Computing is Changing the Manufacturing ERP Landscape Rootstock Software White Paper How Cloud Computing is Changing the Manufacturing ERP Landscape By Pat Garrehy Executive Summary The introduction and success of cloud computing in recent years has dramatically

More information

THE CLOUD: PROGRESS AND POTENTIAL

THE CLOUD: PROGRESS AND POTENTIAL THE CLOUD: PROGRESS AND POTENTIAL The cloud has made a tremendous amount of progress in a relatively short time on the technological landscape. Cloud solutions faced doubts soon after their introduction,

More information

THE FASTEST, EASIEST WAY TO INTEGRATE ORACLE SYSTEMS WITH SALESFORCE Real-Time Integration, Not Data Duplication

THE FASTEST, EASIEST WAY TO INTEGRATE ORACLE SYSTEMS WITH SALESFORCE Real-Time Integration, Not Data Duplication THE FASTEST, EASIEST WAY TO INTEGRATE ORACLE SYSTEMS WITH SALESFORCE Real-Time Integration, Not Data Duplication Salesforce may be called the Customer Success Platform, but success with this CRM is highly

More information

Ironside Group Rational Solutions

Ironside Group Rational Solutions Ironside Group Rational Solutions IBM Cloud Orchestrator Accelerate the pace of your business innovation Richard Thomas IBM Cloud Management Platforms thomas1@us.ibm.com IBM Cloud Orchestrator Business

More information

Database-As-A-Service Saves Money, Improves IT Productivity, And Speeds Application Development

Database-As-A-Service Saves Money, Improves IT Productivity, And Speeds Application Development A Forrester Consulting Thought Leadership Paper Commissioned By VMware Database-As-A-Service Saves Money, Improves IT Productivity, And Speeds Application Development October 2012 Table Of Contents Executive

More information

New World of Customer Expectations

New World of Customer Expectations New World of Customer Expectations The Agile Enterprise The Agile Enterprise Jerry Gregoire, the CIO of Dell Computers, said it best Customer Service is the next competitive battleground. We have entered

More information

The Cloud as a Platform

The Cloud as a Platform The Cloud as a Platform A Guide for Small and Midsize Business As the cloud evolves from basic online software tools to a full platform for business, it can provide ways for your business to do more, grow

More information

AirWatch by VMware Enables Secure, Flexible SMB BYOD Mobile Device Deployments for Legal Firm Dowling Aaron Inc.

AirWatch by VMware Enables Secure, Flexible SMB BYOD Mobile Device Deployments for Legal Firm Dowling Aaron Inc. Buyer Case Study AirWatch by VMware Enables Secure, Flexible SMB BYOD Mobile Device Deployments for Legal Firm Dowling Aaron Inc. Christopher Chute IDC OPINION This IDC Buyer Case Study is based on a conversation

More information

CONSULTING SERVICES Managed IT services

CONSULTING SERVICES Managed IT services CONSULTING SERVICES Managed IT services CONSULTING SERVICES Organizations around the globe face an array of critical issues in today s business environment. Economic conditions are requiring significant

More information

Building The Business Case For Launching an App Store

Building The Business Case For Launching an App Store Building The Business Case For Launching an App Store Why Telcos and ISPs are perfectly positioned to become the SaaS channel for their SMB customers This paper is intended to help ISPs and Telcos realize

More information

An Epicor White Paper. Moving Beyond QuickBooks to Support Manufacturing Growth with Cloud-Based ERP

An Epicor White Paper. Moving Beyond QuickBooks to Support Manufacturing Growth with Cloud-Based ERP An Epicor White Paper Moving Beyond QuickBooks to Support Manufacturing Growth with Cloud-Based ERP July 2013 I. INTRODUCTION If today s small and mid-sized manufacturer is to sustain growth and thrive

More information

What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered

What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered Over the last decade, cloud backup, recovery and restore (BURR) options have emerged

More information

Leave IT to the Experts

Leave IT to the Experts EXECUTIVE BRIEF: Leave IT to the Experts When should your organization consider outsourcing its IT support? With the growing reliance on big data and IT, selecting the right IT partner is mission critical.

More information

Elastic Cloud Infrastructure:

Elastic Cloud Infrastructure: WHITE PAPER Elastic Cloud Infrastructure: Agile, Efficient and Under Your Control - 1 - INTRODUCTION Most businesses want to spend less time and money building and managing infrastructure to focus resources

More information

Myth #1: Cloud is such a vague concept, it s impossible to know where to start.

Myth #1: Cloud is such a vague concept, it s impossible to know where to start. Any time a new technology gains rapid acceptance in the market, the hype can be overwhelming. Vendors tout technical bells and whistles. Industry publications spew numbers and reports. Analysts predict

More information

Digital Customer Experience

Digital Customer Experience Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are

More information

A Nemertes Research Conference The New Technology Game Changers: Big Data, Cloud, and SDN

A Nemertes Research Conference The New Technology Game Changers: Big Data, Cloud, and SDN A Nemertes Research Conference The New Technology Game Changers: Big Data, Cloud, and SDN John Burke Principal Research Analyst & CIO Nemertes Research John.burke@nemertes.com July 29, 2014 About Nemertes

More information

Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage

Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage 2012 Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage GreeneStep OnCloud ERP enables SMBs to take advantage of an agile business automation and processes integration system

More information

Integrating your On-Premise Applications with Cloud Applications

<Insert Picture Here> Integrating your On-Premise Applications with Cloud Applications Integrating your On-Premise Applications with Cloud Applications Agenda Hybrid IT Infrastructure An Emerging Trend A New Set of Challenges The Five Keys to Overcoming the Challenges

More information

NTT i 3 Cloud Services Orchestration Platform

NTT i 3 Cloud Services Orchestration Platform NTT i 3 Cloud Services Orchestration Platform Enabling the Digital Business 2 Our Point of View Cloud computing is a business imperative, not just a technology trend IaaS, PaaS and SaaS are becoming mainstream,

More information

How a Hybrid Cloud Strategy Can Empower Your IT Department

How a Hybrid Cloud Strategy Can Empower Your IT Department How a Hybrid Cloud Strategy Can Empower Your IT Department A step-by-step guide for developing and implementing a flexible cloud solution 1 / 11 IT service delivery, particularly in the cloud, has evolved

More information

What you need to know about cloud backup: your guide to cost, security and flexibility.

What you need to know about cloud backup: your guide to cost, security and flexibility. What you need to know about cloud backup: your guide to cost, security and flexibility. Over the last decade, cloud backup, recovery and restore (BURR) options have emerged as a secure, cost-effective

More information

True Stories of Customer Service ROI: The real-world benefits of Zendesk

True Stories of Customer Service ROI: The real-world benefits of Zendesk True Stories of Customer Service ROI: The real-world benefits of Zendesk Introduction Any manager whose business thrives when customers are happy immediately understands the value of excellent customer

More information

Maximize potential with services Efficient managed reconciliation service

Maximize potential with services Efficient managed reconciliation service RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial

More information

Inside the Cloud: Your Key Questions Answered

Inside the Cloud: Your Key Questions Answered Inside the Cloud: Your Key Questions Answered Introduction As we discussed in our previous white paper, your peers are turning to the cloud to help them meet challenges such as: Reduced budget and staff

More information

Software vendors evolution in the new industry paradigm

Software vendors evolution in the new industry paradigm Software vendors evolution in the new industry paradigm Future of independent software vendors www.wipro.com Rajesh Gupta Rajesh Gupta Practice head- ISV vertical Practice head- ISV vertical Manufacturing

More information

Not All Cloud Solutions Are Created Equal: Extracting Value From Wireless Cloud Management

Not All Cloud Solutions Are Created Equal: Extracting Value From Wireless Cloud Management A Custom Technology Adoption Profile Commissioned By Aruba Networks March 2014 Not All Cloud Solutions Are Created Equal: Extracting Value From Wireless Cloud Management 1 Introduction With the rise of

More information

EXECUTIVE INSIGHT. The Unique Challenges of Professional Services for Small and Medium Sized Businesses

EXECUTIVE INSIGHT. The Unique Challenges of Professional Services for Small and Medium Sized Businesses EXECUTIVE INSIGHT The Unique Challenges of Professional Services for Small and Medium Sized Businesses Effective SMB Automation Requires a New Breed of Professional Services Automation Technology June

More information

Achieve Economic Synergies by Managing Your Human Capital In The Cloud

Achieve Economic Synergies by Managing Your Human Capital In The Cloud Achieve Economic Synergies by Managing Your Human Capital In The Cloud By Orblogic, March 12, 2014 KEY POINTS TO CONSIDER C LOUD S OLUTIONS A RE P RACTICAL AND E ASY TO I MPLEMENT Time to market and rapid

More information

Agile Cloud-Enabled Services (ACES)

Agile Cloud-Enabled Services (ACES) Experience the commitment WHITE PAPER The future of public sector ERP: Agile Cloud-Enabled Services (ACES) The landscape for public sector enterprise resource planning (ERP) system deployments is changing

More information

How software as a service is revolutionizing automated new business and underwriting systems

How software as a service is revolutionizing automated new business and underwriting systems How software as a service is revolutionizing automated new business and underwriting systems Life insurance and annuity carriers today face intensified pressures to reduce costs and improve efficiencies

More information

THE QUEST FOR A CLOUD INTEGRATION STRATEGY

THE QUEST FOR A CLOUD INTEGRATION STRATEGY THE QUEST FOR A CLOUD INTEGRATION STRATEGY ENTERPRISE INTEGRATION Historically, enterprise-wide integration and its countless business benefits have only been available to large companies due to the high

More information

To Build or To Buy? The Question for Every Marketplace Lender

To Build or To Buy? The Question for Every Marketplace Lender To Build or To Buy? The Question for Every Marketplace Lender Darpan Saini, Co-Founder & CTO, Cloud Lending Solutions CLOUD LENDING SOLUTIONS Lending Innovation starts here Contents Introduction How Does

More information

The Business Case For Private Cloud Services

The Business Case For Private Cloud Services Velocity Technology Solutions / May 015 This Private Cloud Services guide will: Define a common vocabulary around Private Cloud Service Providers Describe how Private Cloud Services can reduce the total

More information

Hosting JDE EnterpriseOne in the Cloud Hear how one company went to the cloud

Hosting JDE EnterpriseOne in the Cloud Hear how one company went to the cloud Hosting JDE EnterpriseOne in the Cloud Hear how one company went to the cloud October 2015 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T Agenda Organizational

More information

INNOTAS EBOOK The Transformational CIO

INNOTAS EBOOK The Transformational CIO INNOTAS EBOOK The Transformational CIO The Change Agent That Drives Business Strategy Table of Contents Introduction.... 3 Shifting the Focus to Strategic IT Projects.... 4 Adding Value Through IT Operations....

More information

Constant Contact. Responsyssys. VerticalResponse. Bronto. Satisfaction

Constant Contact. Responsyssys. VerticalResponse. Bronto. Satisfaction Contenders Leaders sys Scale Campaign aign Monitor Niche High Performers Satisfaction Email Marketing Products Products shown on the Grid for Email Marketing have received a minimum of 10 reviews/ratings

More information

A Whitepaper for Corporate Decision-Makers

A Whitepaper for Corporate Decision-Makers Whitepaper 2014 A Whitepaper for Corporate Decision-Makers Five Essential Factors for Selecting the Right Hosted Application Management Provider Making the Right Choice to Ensure Scalable & Reliable Application

More information

Overview & Highlights- Maximizer CRM Live

Overview & Highlights- Maximizer CRM Live Overview & Highlights- Maximizer CRM Live In today s world, businesses need a tool that helps flourish client relationships. Maximizer CRM Live is that tool for our firm. Maximizer CRM Live saves money,

More information

Turn Your Business Vision into Reality with Microsoft Dynamics GP

Turn Your Business Vision into Reality with Microsoft Dynamics GP Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.

More information

Just FoodERP Whitepaper Series: BUYING VERSUS BUILDING SOFTWARE: A guide for food businesses that are experiencing growth

Just FoodERP Whitepaper Series: BUYING VERSUS BUILDING SOFTWARE: A guide for food businesses that are experiencing growth Just FoodERP Whitepaper Series: BUYING VERSUS BUILDING SOFTWARE: A guide for food businesses that are experiencing growth When making choices on whether to build or buy software tools, food companies must

More information

2014/15. Technology. Specialists in technology recruitment www.michaelpage.com.au

2014/15. Technology. Specialists in technology recruitment www.michaelpage.com.au 2014/15 Technology Specialists in technology recruitment www.michaelpage.com.au KEY FINDINGS the CIO role and focus Almost half of all CIOs surveyed for the 2014/15 CIO Viewpoint report directly into the

More information

CLOUD AUTOMATION. How Cloud Automation Can Help You Scale Your IT Services

CLOUD AUTOMATION. How Cloud Automation Can Help You Scale Your IT Services CLOUD AUTOMATION How Cloud Automation Can Help You Scale Your IT Services TABLE OF CONTENTS Introduction 03 Business Benefits 07 Administrator Benefits 11 Technical Considerations 14 Conclusion 17 2 INTRODUCTION

More information

QUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Manufacturing, Data Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Video and computer entertainment Global Revenue: $77.58 billion Employees: More than 162,000

More information

Why Cloud BI? The 10 Substantial Benefits of Software-as-a-Service Business Intelligence

Why Cloud BI? The 10 Substantial Benefits of Software-as-a-Service Business Intelligence The 10 Substantial Benefits of Software-as-a-Service Business Intelligence Executive Summary Smart businesses are pursuing every available opportunity to maximize performance and minimize costs. Business

More information

Unlocking potential with SAP S/4HANA

Unlocking potential with SAP S/4HANA Unlocking potential with SAP S/4HANA 2 Unlocking potential with SAP S/4HANA For businesses looking to take advantage of an always-on, digitally-connected and Big Data-driven world, Accenture has developed

More information

Cloud Economics: A Financial Analysis of Information Management IT Delivery Models

Cloud Economics: A Financial Analysis of Information Management IT Delivery Models WHITE PAPER Cloud Economics: A Financial Analysis of Information Management IT Delivery Models Sponsored by: Viewpointe LLC Michael Versace October 2013 Randy Perry IDC OPINION Executive Summary Cost optimization

More information

Performance from the Core

Performance from the Core Enterprise Performance from the Core CONTENTS 03 04 05 06 07 08 Becoming the ultimate service provider Unlocking IT and information Building Better Business Capturing Cloud Capability Delivering Dynamic

More information

Using Predictive Analytics To Drive Workforce Optimization. New Insights From Big Data Analysis Uncover Key Drivers of Workforce Profitability

Using Predictive Analytics To Drive Workforce Optimization. New Insights From Big Data Analysis Uncover Key Drivers of Workforce Profitability Using Predictive Analytics To Drive Workforce Optimization New Insights From Big Data Analysis Uncover Key Drivers of Workforce Profitability Using Predictive Analytics To Drive Workforce Optimization

More information

Turn Your Business Vision into Reality with Microsoft Dynamics SL

Turn Your Business Vision into Reality with Microsoft Dynamics SL Turn Your Business Vision into Reality with Microsoft Dynamics SL You have worked hard to build a vision for your business. With Microsoft Dynamics SL, you can turn that vision into reality with a solution

More information

AdvancedHosting SM Solutions from SunGard Availability Services

AdvancedHosting SM Solutions from SunGard Availability Services AdvancedHosting SM Solutions from SunGard Availability Services A SINGLE POINT OF CONTACT A COMPLETE MANAGED SERVICES SOLUTION Higher levels of availability Continuous investment in people, technology

More information

Infor Human Capital Management Talent DNA that drives your business

Infor Human Capital Management Talent DNA that drives your business Infor Human Capital Management Talent DNA that drives your business 1 Infor Human Capital Management Align your talent DNA and business strategy to achieve real success Accelerate your business with a

More information

THE 10 Ways that Digital Marketing + Big Data =

THE 10 Ways that Digital Marketing + Big Data = 1 Ways that Digital Marketing + Big Data = Sales Productivity The best global companies are transforming the way they market and sell. Here s how! Evolves into Digital TOP 10 about us MarketBridge is a

More information

SOLUTION WHITE PAPER. 6 Advantages of a Cloud-Based IT Service Desk By Jeff Moloughney, Principal Solution Marketing Manager, BMC Software

SOLUTION WHITE PAPER. 6 Advantages of a Cloud-Based IT Service Desk By Jeff Moloughney, Principal Solution Marketing Manager, BMC Software SOLUTION WHITE PAPER 6 Advantages of a Cloud-Based IT Service Desk By Jeff Moloughney, Principal Solution Marketing Manager, BMC Software INTRODUCTION More than ever, information technology has become

More information