AddOn Managed Services The New Simplicity

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1 AddOn Managed Services The New Simplicity

2 Planning and Consulting Innovation Management Change Management Operational Readiness Monitoring Troubleshooting Recovery Network Management Server Management Client Management Data Center Control Desk Service Desk Support Center User Helpdesk Application Management SAP Basis Management Personnel Support Services Operation Maintenance Upgrade Management Update Management Patch Management Housekeeping 2

3 AddOn Managed Services Simply Better As an IT manager, you face elaborate and complex situations every day. You manage your daily business in such a way as to ensure smooth and optimal operation. You make plans for the future direction of your IT or define future technological changes. You have an IT strategy with the corresponding programs, projects and tasks. Together with you we develop solutions which support you in your daily tasks and we collaborate closely on operation, maintenance, optimization and development. Our service concepts combine maximum efficiency with standardized IT services, customer-focused services and tailor-made solutions on site. AddOn Managed Services Professional Solutions AddOn Managed Services are not limited to one product. We provide cross- platform services encompassing multiple technologies. We take into consideration existing dependencies and interactions within your IT infrastructure. What Makes Our Services Stand Out: Services provided exclusively by our own employees in Germany and Switzerland High operational readiness through monitoring and proactive system optimization Quick recovery of systems, applications and data Increased security through software updates and deployment Optimal system operation through data center services Improved cost-effectiveness thanks to professional help-desk solutions Initiation, documentation and execution of changes Cross-platform services Cost-effective and economical processes 3

4 Operational Readiness Increase Efficiency, Availability and Performance Of Your IT Safeguard the permanent, high availability of your IT infrastructure. We monitor your systems continuously, assess risks, and detect possible system errors at an early stage and eliminate them proactively. Our customers want to be sure of the all-round security of their IT systems. That s why we monitor your systems regularly from different perspectives 365 days a year, 24 hours a day. We develop and implement processes which quickly restore operational readiness in the event of an incident. Monitoring Monitoring of your IT systems Identification of vulnerabilities, early elimination of risks Troubleshooting Implementation of organizational and technical processes to resolve detected incidents in your IT Recovery Resolution of structural problems and fastest possible restoration of operational readiness 4

5 IT Maintenance Improved Security and Efficiency With Up-To-Date Systems You are responsible for a complex IT Infrastructure. Your goal is to maintain a safe and stable system landscape. One of the prerequisites for achieving this is having your systems and solutions up to date all the time. AddOn Managed Services identifies your installed software and the current version levels. In this way, you can be sure that you are always at the level recommended by the manufacturer. Our Housekeeping Service sees to it that your systems are always well maintained and in good working order. Upgrade Management Risk minimization during release changes thanks to our expert consulting and support Update Management Well-maintained systems thanks to monitoring and installation of updates Patch Management Systems kept safe by timely and expert installation of patches, hot fixes and service packs. Housekeeping Best practice processes that will ensure that your IT Landscape is always well maintained and in good working order. 5

6 IT Operation The Right Solutions For Daily Business or Standard Operation You expect professional handling of all processes and tasks relating to your daily IT business. Your challenge is dealing with increasingly limited personnel resources, combined with an increasing work load. Network Management Monitoring the performance and availability of your physical and virtual infrastructure Service Desk Quick access to expert knowledge using a centralized communication platform Application Operation Stress-free use of applications (e.g. Exchange) thanks to professional administration and operation AddOn Managed Services optimizes the operation of your IT environment by utilizing support processes as well as qualified and experienced specialists. Together, we analyze your current situation and go on Server Management Perfect operation of your data center by experienced administrators Support Center Reliable, fast, cross-platform solutions for administration-related problems SAP Basis Management High availability and safe systems thanks to professional management of your SAP systems to determine which IT processes AddOn should handle for you. We offer proven and economical service modules. Client Management Customized service concepts for smooth operation of your desktops, notebooks, thin clients and printers etc. User Helpdesk Professional user support for questions relating to office or operating system Personnel Support Services Support of your IT team when personnel is needed to cover for absences due to illness, maternity leave or vacation Data Center Control Desk Customer-oriented and flexible cloud solution for data center services 6

7 Change Management You Drive The Changes In Your IT IT strategy undergoes constant evolution. To be able to continue further development and implementation of your IT strategy in a professional manner, AddOn partners you in the change management process. We develop and manage each stage of this process for you. We record, document, plan and monitor the change processes in your IT infrastructure and application landscape to ensure that the planned changes are executed efficiently and affordably, while keeping risks to a minimum. Planning and Consulting Optimal support for controlled, efficient, and low-risk adaptation of your IT infrastructure Innovation Management Development, design and improvement of your innovation processes using standardized methods and processes 7

8 It has to be Managed Services from AddOn Because AddOn gives you: systems, databases, virtualization, Individual support provided by our applications) representatives Highly qualified, certified and experienced specialists Services provided exclusively by our own employees in Germany and Switzerland Contact us to discuss your requirements, Solutions and processes tailor-made to and together we will develop customized, your specifications and needs future-proof solutions for you. Timely service Support 365 days a year, 24 hours a mehr erfolg in Projekten day Consulting in a Box. Reduced administrative expenses Aus den besten Lösungen zahlreicher Projekte entwickelt AddOn außergewöhnliche Pakete: Consulting in a Box. Hinter Consulting in a Box stehen Up-to-date know-how in leading-edge technologies klar definierte Beratungsleistungen zu eindeutigen Aufgabenstellungen. Cross-platform know-how (operating Consulting in a Box steht für die strukturierte Vorgehensweise erfahrener Berater, eine eingehende Analyse, eine professionelle Dokumentation, die Präsentation der Ergebnisse, eine offene Diskussion über die besten Lösungen und konkrete Handlungsempfehlungen. Profitieren Sie durch: Best-Practice-Lösungen INFRASTRUCTURE VIRTUALIZATION DESKTOP VIRTUALIZATION BUSINESS CONTINUITY VIRTUALIZATION OF BUSINESS CRITICAL APLLICATION konkrete Handlungsempfehlungen Consulting zum attraktiven Festpreis keine weitreichenden Verpflichtungen kurzfristig abrufbare Consulting-Leistungen kurze Dauer Weitere Consulting in a Box -Angebote zu SAP, Virtualisierung, Microsoft und Linux finden Sie unter Switzerland AddOn SCHweiz (Schweiz) AG addon Regensdorf/Zurich (Schweiz) ag Phone +41 Regensdorf/Zürich (44) Telefon +41 (44) Germany AddOn deutschland Systemhaus GmbH addon Boeblingen Systemhaus GmbH Phone +49 Böblingen (70 31) Telefon +49 (70 31) Cologne Phone +49 Hamburg (2 21) Telefon (40) Walldorf Phone +49 Köln (62 27) Telefon +49 (2 21) Munich Phone +49 München (89) Telefon +49 (89) Walldorf Telefon +49 (62 27) Online Online

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