Managed Services. About Tech Mahindra. Americas Europe. Middle-East. India. Singapore. Africa. Australia.

Size: px
Start display at page:

Download "Managed Services. About Tech Mahindra. Americas Europe. Middle-East. India. Singapore. Africa. Australia. www.techmahindra.com"

Transcription

1 For more information on Tech Mahindra s Managed Services, please contact: Americas Europe Middle-East India Africa Singapore Australia About Tech Mahindra Tech Mahindra is a global systems integrator and business transformation consulting firm focused on the communications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. For over two decades, Tech Mahindra has been the chosen transformation partner for wireline, wireless and broadband operators around the world. Tech Mahindra's capabilities span across Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility, Security Consulting, Testing, and other areas. Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Managed Services, Remote Infrastructure Management and BPO. Over 33,500 professionals service clients across the telecom eco-system, from a global network of development centers and sales offices across Americas, Europe, Middle-east, Africa and Asia-Pacific. With annual revenues in excess of US$ 976 million, Tech Mahindra is the largest telecom-focused solutions provider and 5th largest software exporter from India. Managed Services Copyright 2010 Tech Mahindra All rights reserved.

2 Why Managed Services? The telecommunications industry is intimately connected to the global economy. It has traditionally been both a major driver of economic growth and a beneficiary of that growth. The industry could not escape the heat of the current global recession and saw as struggling years for achieving much of the planned revenue growth. Falling Average Revenue Per User (ARPU), budget pressures at both the consumer and enterprise level, causing downgrading of services, delay in adopting higher bandwidth services or reduction of services, and new entrants have made companies look for innovative solutions to optimize costs. In the current economic environment, it has become a necessity to revaluate budgetary priorities; focus on resource and cost optimization; and give attention to core competencies for survival and success. The Managed Services model has emerged as a saviour in this climate. The model provides the best of both worlds: enabling a faster time to market and a predictable service delivery, while linking IT services cost to revenue generation. It incorporates technology transformation to ensure that the business objectives are fulfilled. How can Managed Services Help? Enhancing agility to respond to changing market dynamics Releasing organization bandwidth to focus on core functions Outcome based commercial structures focused on solving business problems Catalyst for technology & platform transformation leveraging the R&D capability of manage services partner Management of SLAs linked to business objectives Overcoming challenges with Managed Services The key business objectives for a Telecom Service Provider is to not only enhance customer experience and improve revenue generating streams, but to do so with maximum business flexibility and at an optimal cost structure. We at Tech Mahindra, understand these business objectives of our customers. Tech Mahindra with its core focus on the telecom domain generates more than 85% of its business from telecom operators worldwide. The company has evolved over the years as Revenue Enabler not just a Technology Provider. Having cumulative experience of over 40,000 person years in the industry, Tech Mahindra is well recognized as agile IT Partner for stable and predictable operations, with deep knowledge of VAS and High Growth Markets for an E2E Ownership and Delivery. As a trusted partner for strategic IT outsourcing and managed services, Tech Mahindra ensures IT alignment with business objectives of clients through its service partnerships, customer centric approach and operations experience instilled with the industry best practices. As the outsourcing industry matures, Tech Mahindra's services portfolio expands to resolve client's critical strategic concerns and not just the bottom line pressures. Our offerings are built on experience of servicing global telecom giants and technology partnerships with world's best solution providers. At Tech Mahindra, we believe that Businesses must develop a blueprint for transforming IT from a technical orientation to business service orientation. Our customer-centric approach enables us to provide the right solutions to new customers and continue providing focused solutions to existing customers thereby creating more long-term value.we strive to reduce the cost and complexity of IT infrastructure while enhancing flexibility and productivity; and go beyond cost reduction by re-investing savings for higher performance and innovation. Our Approach to Managed services transformation is five fold: Organize Industrialize Optimize Align with Business Continuous Improvements Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped our customers reduce operating costs and generate new revenue streams.

3 Cost Take Out Offerings Applications Management and Operations At Tech Mahindra, the business benefits CRM Systems Enterprise. Apps from outsourcing end-to-end or specific applications management and operations Customer service portals ERP Applications extend beyond the higher profitability Customer creation and order Financials, inherent in lower costs. Both incumbent handling Logistics and greenfield operators have reaped the Dealer and partner management HRM benefits of our telecom business acumen, commitment for value creation and Revenue Assurance and Fraud capability in implementing industry best management Supply Chain practices for service delivery like ITIL. Tech BI / Data warehousing Number Portability Mahindra follows a robust and proven Data mining service delivery framework to ensure Loyalty management smooth execution of processes facilitating MIS reporting OSS Applications achievement of business objectives. Fulfillment Analytics BSS Applications Service Configuration and Office Automation Apps Billing/Mediation systems Activation VAS Applications Product/ Tariff configuration, Service Provisioning Service Delivery Platforms Rating and Bill / Invoice generation Service Assurance Service Creation and Provisioning CDR Rejection Analysis Fault/Trouble ticket management Content management Interconnect & Interparty Customer Impact analysis Service Testing settlements Operations Support VAS portfolio Management Work-flow Management SMSC/ MMSC/USSD Management Inventory Management WAP Gateway Management Platform Management Services At Tech Mahindra, we clearly understand Security Management function includes: Tech Mahindra assumes responsibility of how important it is to have a stable and scalable IT infrastructure. Our IT Managed Security Services with Data Centre Operations and Support to Infrastructure Management functions can Monitoring, Administration and ensure client s computing equipment and protect your IT investments through a Support for the logical and physical their environment are operating at their professional approach to IT Infrastructure security measures for application designed performance levels. Data Center Management. As an end to end Managed systems and associated data Management includes: Services Provider, Tech Mahindra takes on networks 24x7 Operations Monitoring the primary responsibility for managing all Identity and Access Capacity Management the applications (BSS/OSS & SDP) platforms Network Security that exist as part of service roll out. Platform SLA & Management Reporting Management Services includes: DRM Storage & Backup Services includes: Servers & Mainframes Management IT Network Management function includes: includes Monitoring & Management of IT Monitoring Services Reporting & Administration network with: Restore Systems and Storage Architecture Device Monitoring Failure Investigation WAN and LAN End-User Services includes: Performance Management L1 L2 Service Desk N/W Design and Engineering Messaging Desktop/Laptop roll-out Portfolio of Services Tech Mahindra offers full spectrum of Managed Services to Incumbents & new entrants. Our offerings cuts across Business Processes, Application, Infrastructure and Network, bringing in the expertise that spans across all aspects of the Telecom business including Fulfillment, Assurance, Customer Care, Billing, Network, Data Center & Support functions along with a choice of Pricing and Operations model. Keeping in mind your specific needs, we have designed our portfolio with Cost Take Out Offerings, Revenue Management Offerings & Offerings for New Businesses.

4 Revenue Management Offerings Billing Service Bureau Being able to offer voice & data services, prepaid/ postpaid models & convergent offerings requires sophisticated, convergent billing systems that support next-generation services. We offer outsourced billing services wherein we take on the responsibility of managing your entire billing process. With implementation of industry best practices, secure IT infrastructure & judicious mix of off-shore & on-site delivery models, the Bureau can reduce your billing operations costs substantially without sacrificing service levels. We absorb your information technology (IT) capital costs & keep your infrastructure current by incorporating the latest technology & spreading the overhead among many client carriers. More Control with Pay as you Go model Enhanced Competitive Edge by enabling implementation of innovating rate plans, discounts, payments & revenue treatment Web Portal for Business users & Partners MIS & Reporting with Comprehensive Revenue & Traffic Reports Helpdesk Support includes Trouble Ticketing & 1st Level Support Our Billing Service Bureau brings the same operational efficiencies & benefits Interconnect Billing Service Bureau to small & medium sized carriers as it According to global estimates, telecom Value Proposition provides to our large client carriers. The operators lose 3-4% interconnect Operational Efficiencies start-up carrier can go live in a shorter revenue every year. For a mid-size tier 2 time frame than acquiring & Scalable operations operator, this could mean revenue loss implementing their own billing system. of as high as 20 million! An established carrier can quickly launch a new service or technology & begin Under billing, wrong CDR reconciliation, billing & revenue collection almost inter-partner settlement disputes, immediately. Gradually seamless inconsistent calculation practices used by transition can be made to our Service various operators & interconnect fraud are Bureau without service disruptions to some of the reasons for this revenue loss. customers or interruptions in the revenue Tech Mahindra Interconnect Billing Service stream. Bureau offers Outsourced Interconnect Regulatory Compliance Billing Services where we take on Value Proposition complete responsibility of managing your Interconnect Billing Process. Our Service Bureau is well equipped with best-of- breed solution to cater to Converged and Next Generation Billing scenarios. We deploy quick and efficient dispute settlement and efficient interconnect Flexibility in billing services with combination of subscription, duration, distance, volume, quantity, content value & quality of service Demand-based Scalability based No Incremental Investment due to growth in CDRs Improved Report Generation Leverage business process management experience and provide on-going process improvements Reduced Interconnect disputes Reduction in outstanding dispute duration Business Benefits On time and Accurate Invoices Reduced delay in invoicing on number of Subscribers, volume contract management processes. This not Minimized revenue leakage by of usage transactions and the only helps plug revenue leakages, it also avoiding delay & wrong complexity of tariffing for these enables you to prevent possible leakages configurations transactions in multi-party settlement scenarios. Flexible & quick adaptation to Speed to Market with ready to use Handled by a team of Interconnect Billing change (market and regulatory) billing platform, ensuring quick experts, our Service Bureau ensures Web Portal for Client interaction ( implementation of new product smooth operations of your outsourced Incident Logging, Reports & launches, new packaging schemes interconnect division. We ensure proactive Queries) for a rapid response to the market Reconciliation with other Operators & to competitors through:

5 New Business Offerings Consulting and Program Management MVNE Services Business Continuity Management & For over 20 years, Tech Mahindra has Managed Services offers aspiring MVNOs Disaster Recovery been partner to several Telecom and Greenfield operators a complete turn- Today companies are exposed to multiple companies in their transformation key solution which includes: threats such as power disruptions, cyber journey. We have harvested integrated attacks, accidents, environmental Operations Functions suite of leading-edge business as well as disasters and sabotage. Tech Mahindra technology assets to help Telecom clients Cross Functional Support/ PMO helps clients conduct business as usual get answers to complex problems that Application Operations while meeting all regulatory obligations emanate from fast changing Business, through its Business Continuity Technology and Regulatory environments Data Center Operations Management framework. Our such as Mergers & Acquisitions and IPs Application development experienced team of certified everywhere. professionals in BCM (CBCP, BS25999 LA, Integration support BCCE) implement DRII, BCI & BS25999 Tech Mahindra has a dedicated pool of MIS derived methodology providing Industry Consultants and Subject Matter Experts Best Practices. The services offered are: with vast experience in following areas: Helpdesk IT & Network Transformation Assessment Services Optional Components Business Case Development Disaster Readiness Assessment Customer Analytics/ Business Network and Enterprise Intelligence Business Impact Analysis Infrastructure Consulting Value-Add Applications (e-top, SMS) Risk Assessment Supply Chain and IT Spend Infrastructure Build & Procurement Design and Development Management IP Solutions as a Service Data Center/ Rack Space Strategy Consulting Security Consulting Links with Redundancy Process and Plan Development Revenue Management Services Servers, SAN, Firewalls and Routers Implementation Remote Operations Tools (Citrix) Implementation support and User Application Software Licenses Training Testing Infrastructure Build & Procurement Data Center/ Rack Space Links with Redundancy Servers, SAN, Firewalls and Routers Remote Operations Tools (Citrix) Application Software Licenses Optional Components Customer Analytics/ Business Intelligence Value-Add Applications (e-top, etc.) MVNO Sample Solution Stack Operations Functions Cross Functional Support/ PMO Application Operations Data Center Operations Application development Integration support MIS Helpdesk Drills/Tests support Maintenance Update plan periodically Test response and recovery measurement Deliverables: Benefits: Risk and Business Impact Report Documented Business Continuity and Disaster Recovery Plans Implementation Report Training presentation Test Review Report Periodic Review Reports Assurance to stakeholders about continuity of operations in an event of a disaster BIA enables process resilience which results in expenditure reductions Structured, scalable and effective response systems to address business interruptions

6 Strategic Tac t ical Tech Mahindra uses worldwide standards for ensuring consistent quality of its deliverables across countries and business units. These standards are gathered in the SEDEO Methodology, a global Managed Service delivery methodology for strategizing, evaluating, designing, executing and operating complex programmes using the five phases in SEDEO. SEDEO focuses on providing long-term competitive advantage to our clients as a basis for a long-term relationship with them. Success Story Execute Operate Methodology for Managed Services Robust and Proven Governance Model Tech Mahindra believes that good governance leads to effective value creation of IT functions. At Tech Mahindra, we have a well structured IT Governance Model which facilitates effective coordination and communication between executive management, line of business, and the project management office and delivery teams. The strategic, tactical and operational Governance practice adopted at Tech Mahindra is described in the adjacent figure. D es gn i Strategize Evaluate Steering Committee Client CIO/CTO Client Program Manager Client Quarterly Review Program Health-Check Dispute Resolution Strategic Direction New Investments Monthly Conference Business Metrics Review Key Risk/ Issues Capacity Review Audit Compliances Weekly Conference Steering Committee VP-Managed Services Tech Mahindra Program Manager 3 (Hutchison), is a new entrant in 2G/3G mobile market in Indonesia and through our Strategic Outsourcing engagement it took less than 6 months from Concept to Launch mobile services in highly competitive market. Working with 10+ Partners and 20+ different components, Tech Mahindra enabled the first ever New Architecture Deployment for converged Real-Time Billing & Customer care system with 100% Real-time Billing for both prepaid and postpaid services. Tech Mahindra designed the architecture based on leading COTS products in BSS domain providing a best of breed solution. Tech Mahindra is responsible for maintenance and support for complete BCCS environment including Change Management, Application Support L1, L2 and L3, Hardware and Network Support, Database Management, Version testing and Release Management, IT Asset Management as well as ongoing Vendor Management. Tech Mahindra acts as client's IT arm and Strategic Partner for all delivery, operations and IT requirements within the organization. All the day to day operations are handled by Tech Mahindra, leaving the client's executives to focus on their core business. The success of this turnkey implementation of BSS with exclusive ownership for the Build, Operations, Maintenance and Support can be estimated by the fact that 3 acquired 4 Million subscribers in very short timeframe. Operational Client Project Heads Project Status Report Issue Register & Resolution Daily Reviews As- Required IT Support Issues Tech Mahindra Delivery Manager Tech Mahindra Advantage Proven Capability to Take-on Large Strategic Outsourcing Contracts Tech Mahindra has won and executed some of the largest outsourcing contracts ever awarded to an Indian IT company Greenfield Expertise Nine Greenfield implementations under aggressive timelines executed in last couple of years Three Greenfield implementations underway Existing Customer Engagements Catering to 5 out of top 10 Fortune 500 Telecom Operators Serving over 150 Million subscribers Operate and manage more than 50,000 servers, 80,000 Network elements and 200 mainframes Handle more than 160,000 IT support calls every month Processing over a Billion billing records every day One of the largest Billing Bureau in Asia handling 120 million CDRs per day Multiple transformation engagements with operators such as BT, Telecom New Zealand, Telecom Fiji to name a few Best Practices Multiple levels of contact across both organizations to deepen the relationship & enable constructive collaboration system integration competence Operations experience instilled with the industry best practices needed for managing and running a Telecom Carrier's IT systems, Data Centre and networks Improving long term performance for our clients with performance measures based on productivity, quality and achievement of business objectives Best practices that can be customized to our clients requirements Proven expertise and experience in providing platform consolidation and technology transformation with a rich library of world- class solution frameworks and Ability to efficiently manage financial, operational, technological and regulatory risks for customers with proactively proposed stringent service levels Real-Life Transformation Experience Launch Management Capabilities Proven Operations Expertise Top 10 Global Outsourcing Companies in the World (IAOP Global Outsourcing 100, 2009) Award for Brand Leadership (IT Sector) Innovation in Recruitment, Ranked 1st in Telecom Software Category from India, V&D 100 (Voice & Data 2009) Excellence Award for Marketing in IT, 2007 IT People Awards for Excellence in IT. MSC Malaysia Status granted by Mdec Malaysia (2007) 5th Largest IT Company in India, NASSCOM 2009 Surveyt Ranked 11th Largest TOMS vendor by Market Share: Telecoms Operations Management Systems Worldwide, May 2009 Category Best Billing Solution Vertical Growth Leadership in Telecom (Asia ICT Awards 2007)

Sonata Managed Application Lifecycle Services

Sonata Managed Application Lifecycle Services Sonata Managed Application Lifecycle Services Leveraging IT to Deliver Growth-Centric Business Transformation Make IT an Enabler of Your Business with the Right Partner In today s complex and ever-changing

More information

Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers

Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers White paper Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers Service management solutions enable service providers to manage service

More information

Solutions for Telecommunications. Bring a new vision to life

Solutions for Telecommunications. Bring a new vision to life Solutions for Telecommunications Bring a new vision to life COMPREHENSIVE BSS/OSS SUITES PRE-CONFIGURED SOLUTIONS MANAGED SERVICES INNOVATION-DRIVEN COMPANY Introduction 2 Comarch has been developing BSS/OSS

More information

At the Heart of Connected Manufacturing

At the Heart of Connected Manufacturing www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of

More information

Delivering Managed Services Using Next Generation Branch Architectures

Delivering Managed Services Using Next Generation Branch Architectures Delivering Managed Services Using Next Generation Branch Architectures By: Lee Doyle, Principal Analyst at Doyle Research Sponsored by Versa Networks Executive Summary Network architectures for the WAN

More information

Managed Services Billing Platform For MVNOs

Managed Services Billing Platform For MVNOs Managed Platform For MVNOs Search for local partners (MVNEs) One Business Avenue / One Address for Business Development About One Business Avenue One Address for Business Development A business consulting

More information

TRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS

TRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS TRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS CONTENTS EXECUTIVE SUMMARY 1 KEY DRIVERS FOR OUTSOURCING 1 OUTSOURCING AS A STRATEGY: KEY BENEFITS

More information

Simply deliver IT to increase Revenue improve Productivity and cut Cost

Simply deliver IT to increase Revenue improve Productivity and cut Cost Established by a group of IT Professionals and experts in multi industries, Rakati Systems (PT Rakati Sistem Indonesia) is run to provide excellent IT Services. Rakati deliver Information Technology Solutions

More information

Maximize potential with services Efficient managed reconciliation service

Maximize potential with services Efficient managed reconciliation service RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial

More information

Solace s Solutions for Communications Services Providers

Solace s Solutions for Communications Services Providers Solace s Solutions for Communications Services Providers Providers of communications services are facing new competitive pressures to increase the rate of innovation around both enterprise and consumer

More information

IBM and Comverse BSS/OSS Solution

IBM and Comverse BSS/OSS Solution IBM Telecommunications IBM and Comverse BSS/OSS Solution Based on Comverse ONE Billing and Active Customer Management Today s consumers live an always on lifestyle, driving the need for operators to reach

More information

Reaping the Full Benefits of a Hybrid Network

Reaping the Full Benefits of a Hybrid Network Singtel Business Product Factsheet Managed Hybrid Network Reaping the Full Benefits of a Hybrid Network Singtel Managed Hybrid Network is an innovative offering that extends the enterprise s network coverage

More information

HP Agile and Innovative Solutions for Service Providers. Teaming with Microsoft for next-generation solutions. HP Services

HP Agile and Innovative Solutions for Service Providers. Teaming with Microsoft for next-generation solutions. HP Services HP Agile and Innovative Solutions for Service Providers Teaming with Microsoft for next-generation solutions HP Services Meeting the demands of a challenging market In competitive business environments,

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

Enhance Enterprise Applications with Oracle EBS

Enhance Enterprise Applications with Oracle EBS Enhance Enterprise Applications with Oracle EBS The Backbone of a Business Enterprise applications play a critical role in businesses across industries in today s competitive world. Enterprise applications

More information

Innovation through Outsourcing

Innovation through Outsourcing Innovation through Outsourcing Timothy Gehrig timothy.gehrig@cedarcrestone.com David Moore david.moore@cedarcrestone.com Agenda Expectations CedarCrestone Introduction Market Direction Outsourcing Solutions

More information

"Service Lifecycle Management strategies for CIOs"

Service Lifecycle Management strategies for CIOs "Service Lifecycle strategies for CIOs" Ralf Hart, Sales Manager CEE Europe FrontRange Solutions 10th December 2008 Agenda FrontRange Solutions The challenges the IT community faces What is the solution?

More information

Cisco Network Optimization Service

Cisco Network Optimization Service Service Data Sheet Cisco Network Optimization Service Optimize your network for borderless business evolution and innovation using Cisco expertise and leading practices. New Expanded Smart Analytics Offerings

More information

END-TO-END BANKING SOLUTIONS

END-TO-END BANKING SOLUTIONS END-TO-END BANKING SOLUTIONS AND SERVICES PARTNERING WITH THAKRAL ONE BI AND ANALYTICS MOVING FROM BIG DATA TO REAL DATA Increased pressures from regulatory compliance, rapid global economic changes, and

More information

Network Outsourcing - Choice or Destiny? Andreas Herzog April 2008

Network Outsourcing - Choice or Destiny? Andreas Herzog April 2008 - Choice or Destiny? Andreas Herzog April 2008 All Rights Reserved Alcatel-Lucent 2007 Sure it is your choice, but there are real good reasons to go for it 2 Poland April 2008 Development of Managed Services

More information

Cloud vision and capabilities

Cloud vision and capabilities Nov 7, 2012 Cloud vision and capabilities - N-Cloud framework - Introduction Marv Mouchawar President, Cloud Services NTT DATA Inc Kazuhiro Gomi President & CEO NTT America Steve Nola CEO, Cloud Solutions

More information

Cloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality.

Cloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality. itouch Vision Cloud Call Centre This document gives an overview of the cloud call Centre and discusses the different features and functionality. For further information, about implementation and pricing

More information

Cisco Data Center Optimization Services

Cisco Data Center Optimization Services Cisco Data Center Optimization Services Evolve your data center solutions to support business growth, deliver nextgeneration services, and maintain competitive advantage with Cisco Data Center Optimization

More information

Technology. Accenture Infrastructure Outsourcing Services

Technology. Accenture Infrastructure Outsourcing Services Technology Accenture Infrastructure Outsourcing Services 2 Accenture Infrastructure Outsourcing Services enable organizations to create a more cost-effective and responsive IT infrastructure one that not

More information

2007 Magnus.net All rights reserved. Next Generation Enterprise Network Architecture

2007 Magnus.net All rights reserved. Next Generation Enterprise Network Architecture 2007 Magnus.net All rights reserved. Next Generation Enterprise Network Architecture Global Enterprise Business undergone major transformations Global enterprise is no longer Fortune 500 company Commoditization

More information

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs > > Summary In an increasingly saturated and competitive market, telecom operators face huge challenges

More information

ABOUT ENETEL SOLUTIONS

ABOUT ENETEL SOLUTIONS ABOUT ENETEL SOLUTIONS Enetel Solutions is a software development and system integration company which operates within Roaming Solutions group of companies. Our focus on one side is in Telco, Financial

More information

Life and annuity SoLutionS ReaCH for new HeiGHtS in PeRfoRManCe and flexibility

Life and annuity SoLutionS ReaCH for new HeiGHtS in PeRfoRManCe and flexibility Life and Annuity Solutions REACH FOR NEW HEIGHTS IN PERFORMANCE AND FLEXIBILITY INCREASE YOUR agility in the market SET A WINNING STRATEGY WITH CSC S LIFE AND ANNUITY SOLUTIONS CSC has helped Life & Annuity

More information

Unified Charging and Billing Solution. Unified Next Generation of Charging Systems in Mobile Networks

Unified Charging and Billing Solution. Unified Next Generation of Charging Systems in Mobile Networks Unified Charging and Solution. Unified Next Generation of Charging Systems in Mobile Networks Daniel Donhefner Nokia Siemens Networks Business Support Systems Research and Development 1 Motivation and

More information

Managed Services. Business Intelligence Solutions

Managed Services. Business Intelligence Solutions Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services

More information

SUSTAINING COMPETITIVE DIFFERENTIATION

SUSTAINING COMPETITIVE DIFFERENTIATION SUSTAINING COMPETITIVE DIFFERENTIATION Maintaining a competitive edge in customer experience requires proactive vigilance and the ability to take quick, effective, and unified action E M C P e r s pec

More information

Outsourcing BI Maintenance Services Version 3.0 January 2006. With SourceCode Inc.

Outsourcing BI Maintenance Services Version 3.0 January 2006. With SourceCode Inc. Outsourcing BI Maintenance Services With Inc. An Overview Outsourcing BI Maintenance Services Version 3.0 January 2006 With Inc. Version 3.0 May 2006 2006 by, Inc. 1 Table of Contents 1 INTRODUCTION...

More information

INDIA TELECOM ANALYST BRIEFING NEW DELHI 10 DECEMBER

INDIA TELECOM ANALYST BRIEFING NEW DELHI 10 DECEMBER INDIA TELECOM ANALYST BRIEFING NEW DELHI 10 DECEMBER SAFE HARBOUR THIS PRESENTATION MAY CONTAIN FORWARD LOOKING STATEMENTS. SUCH STATEMENTS ARE BASED ON OUR CURRENT EXPECTATIONS AND ARE SUBJECT TO CERTAIN

More information

Company Overview. Enterprise Cloud Solutions

Company Overview. Enterprise Cloud Solutions 2016 Company Overview Enterprise Cloud Solutions ENTERPRISE CLOUD SOLUTIONS Unitas Global utilizes leading cloud technologies to optimize enterprise IT environments. By designing, deploying, and managing

More information

Outsourced Infrastructure Management

Outsourced Infrastructure Management MindLance, Inc., established in 1999, is a leading provider of consulting, outsourcing and staffing services to Fortune 1000 and middle-market clients. A workforce of nearly 400 professionals are constantly

More information

<Insert Picture Here> Oracle and MetaSolv Acquisition Announcement Delivering a leading end-to-end packaged software solution addressing the key business processes of the Communications Industry General

More information

Cisco Security Services

Cisco Security Services Cisco Security Services Cisco Security Services help you defend your business from evolving security threats, enhance the efficiency of your internal staff and processes, and increase the return on your

More information

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

CONSULTING SERVICES Managed IT services

CONSULTING SERVICES Managed IT services CONSULTING SERVICES Managed IT services CONSULTING SERVICES Organizations around the globe face an array of critical issues in today s business environment. Economic conditions are requiring significant

More information

Automating Business Processes of Telecom Service Providers Using BPM and Web Services for NGOSS

Automating Business Processes of Telecom Service Providers Using BPM and Web Services for NGOSS Automating Business Processes of Telecom Service Providers Using BPM and Web Services for NGOSS by MohanRam B. R. and Balasubramanian S. Infosys Technologies Limited www.infosys.com Abstract Telecom service

More information

Technology Consulting. Infrastructure Consulting: Next-Generation Data Center

Technology Consulting. Infrastructure Consulting: Next-Generation Data Center Technology Consulting Infrastructure Consulting: Next-Generation Data Center Page Next-generation Heading data centers: Page Sub Title Provisioning IT services for high performance Elasticity is not the

More information

EXPERIENCE ICT. Ericsson IT Managed Services

EXPERIENCE ICT. Ericsson IT Managed Services EXPERIENCE ICT Ericsson IT Managed Services Evolve the Experience BUILT WITH YOUR CUSTOMERS IN MIND Studies show that network and service performance are the most important factors in ensuring customer

More information

[PRIVATE LABEL TELEPHONY SOLUTION]

[PRIVATE LABEL TELEPHONY SOLUTION] POWERED BY: [PRIVATE LABEL TELEPHONY SOLUTION] DISTRIBUTION UNDER 3NG NETWORKS NON-DISCLOSURE AGREEMENT ONLY Table of Contents INTRODUCTION:... 3 MISSION:... 4 OVERVIEW:... 5 WHAT DO OUR PARTNERS GET WITH

More information

DYNAMIC INFRASTRUCTURE Helping build a smarter planet

DYNAMIC INFRASTRUCTURE Helping build a smarter planet John Sheehy Systems Architect 18 Feb 2009 Building a smarter planet with a dynamic infrastructure DYNAMIC INFRASTRUCTURE Helping build a smarter planet 1 2009 IBM Corporation The world is smaller and flatter.

More information

The Complete Telecommunications Solution. Telecommunications Resellers. Mobile Virtual Network Operators (MVNO) Internet Service Providers

The Complete Telecommunications Solution. Telecommunications Resellers. Mobile Virtual Network Operators (MVNO) Internet Service Providers TELCO-bill The Complete Telecommunications Solution One single bill, per customer account, that combines all services, equipment and payments into the next generation of bill presentment that all demanding

More information

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the

More information

IBM Cloud Managed Infrastructure Services for New Zealand Government

IBM Cloud Managed Infrastructure Services for New Zealand Government IBM Cloud Managed Infrastructure Services for New Zealand Government An agile cloud infrastructure designed to provide quick access to a security- rich, enterprise- class virtual server environment. 2

More information

Enhancing Business Performance Through Innovative Technology Solutions

Enhancing Business Performance Through Innovative Technology Solutions Enhancing Business Performance Through Innovative Technology Solutions Contact Center = Customer Experience FIELD SERVICE Customer Service BACK OFFICE CONTACT CENTER BRANCH OFFICE Help Desk HR Finance

More information

Optimizing Application Management Outsourcing:

Optimizing Application Management Outsourcing: A P P L I C A T I O N S A WHITE PAPER SERIES SYNTEL, A U.S.-BASED IT SERVICE PROVIDER WITH AN EXTENSIVE GLOBAL DELIVERY SERVICE, SUGGESTS SPECIFIC BEST PRACTICES FOR REDUCING COSTS AND IMPROVING BUSINESS

More information

Transition to SaaS. Ensuring the availability and accessibility of quality software services. www.leosys.net

Transition to SaaS. Ensuring the availability and accessibility of quality software services. www.leosys.net Ensuring the availability and accessibility of quality software services www.leosys.net P a g e 2 Introduction This e-book is dedicated to the research made in analyzing how leading companies successfully

More information

OVERVIEW. GDC is - Your Best Connection

OVERVIEW. GDC is - Your Best Connection OVERVIEW General DataComm (GDC) has over 35 years of field-proven experience in the successful deployment and maintenance of voice and data networking equipment. GDC is highly skilled in all aspects of

More information

Telekom Malaysia Case Study

Telekom Malaysia Case Study Clarity Case Study Telekom Malaysia Case Study Telekom Malaysia Deploys Clarity s Integrated Next Generation OSS and Consolidates Seven Inventory Systems in Two Years in Preparation for NGNs. Telekom Malaysia

More information

Standardization in the Outsourcing Industry

Standardization in the Outsourcing Industry Standardization in the Outsourcing Industry November 2010 Outsourcing provides rapid business transformation and cost reductions through labor arbitrage and consolidation of business processes spread across

More information

IBM Tivoli Netcool network management solutions for enterprise

IBM Tivoli Netcool network management solutions for enterprise IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals

More information

Cisco Unified Computing. Optimization Service

Cisco Unified Computing. Optimization Service Improve your unified compute so it remains a competitive resource with the Cisco Unified Computing Optimization Service. Cisco Unified Computing Optimization Service Increase Agility and Performance with

More information

GMI CLOUD SERVICES. GMI Business Services To Be Migrated: Deployment, Migration, Security, Management

GMI CLOUD SERVICES. GMI Business Services To Be Migrated: Deployment, Migration, Security, Management GMI CLOUD SERVICES Deployment, Migration, Security, Management SOLUTION OVERVIEW BUSINESS SERVICES CLOUD MIGRATION Founded in 1983, General Microsystems Inc. (GMI) is a holistic provider of product and

More information

White Paper. Managed IT Services as a Business Solution

White Paper. Managed IT Services as a Business Solution White Paper Managed IT Services as a Business Solution 1 TABLE OF CONTENTS 2 Introduction... 2 3 The Need for Expert IT Management... 3 4 Managed Services Explained... 4 5 Managed Services: Key Benefits...

More information

Alcatel-Lucent Managed Services Overview

Alcatel-Lucent Managed Services Overview Alcatel-Lucent Managed Services Overview Operators have to continuously evolve their networks and be savvy about the use of technology to meet the exploding bandwidth demand being created by today s end

More information

AL RAFEE ENTERPRISES Solutions & Expertise.

AL RAFEE ENTERPRISES Solutions & Expertise. AL RAFEE ENTERPRISES Solutions & Expertise. Virtualization Al Rafee has strategically made substantial investment in building up a large end to end portfolio of Virtualization across the entire IT infrastructure

More information

Fibre Networks Deliver Customer Value

Fibre Networks Deliver Customer Value Turning networks into a competitive edge Fibre Networks Deliver Customer Value NCS GROUP OFFICES Australia Bahrain China Hong Kong SAR India Korea Malaysia Philippines Singapore Sri Lanka Your Partner

More information

S T R A T E G I C P A R T N E R S H I P D A T A, N E T O W R K S P E O P L E, P R O C E S S, T E C H N O L O G Y, Europe

S T R A T E G I C P A R T N E R S H I P D A T A, N E T O W R K S P E O P L E, P R O C E S S, T E C H N O L O G Y, Europe S T R A T E G I C P A R T N E R S H I P WHERE INNOVATION BEGINS Web-enabled, transparent, optimized business processes, extensive data analytics, continuously innovated business solution for the P&C /

More information

The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution

The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution BEST PRACTICES WHITE PAPER The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution Nine Things to Look For in Your Next SaaS Service Desk Table of Contents Introduction...................................................

More information

Solutions for Communications with IBM Netezza Network Analytics Accelerator

Solutions for Communications with IBM Netezza Network Analytics Accelerator Solutions for Communications with IBM Netezza Analytics Accelerator The all-in-one network intelligence appliance for the telecommunications industry Highlights The Analytics Accelerator combines speed,

More information

What s the next big thing for telecom operators? Chances are we re already working on it.

What s the next big thing for telecom operators? Chances are we re already working on it. tieto.com/operators Austria, Belarus, Canada, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, India, Indonesia, Italy, Latvia, Lithuania, Malaysia, Netherlands, Norway, Poland, Russia,

More information

Vodafone Global Supplier Management

Vodafone Global Supplier Management Vodafone Global Supplier Management Vodafone Global Enterprise One global communications supplier for streamlined processes, reduced costs and fully centralised management. Vodafone Power to you 78% of

More information

Viewpoint. MNS Viewpoint: Managed Services Challenges and Strategies for MNO. 1 Managed Services Strategy

Viewpoint. MNS Viewpoint: Managed Services Challenges and Strategies for MNO. 1 Managed Services Strategy MNS Viewpoint: Managed Services Challenges and Strategies for MNO 1 Managed Services Strategy 1. Market trends Over the last years, new trends have redefined the telecoms market, including mass-market

More information

Consulting and Systems Integration

Consulting and Systems Integration Consulting and Systems Integration Paolo Colella, VP and Head of Consulting and Systems Integration, Ericsson Public Ericsson AB 2010 2010-12-01 Page 1 THIS PRESENTATION CONTAINS FORWARD LOOKING STATEMENTS.

More information

Application Visibility and Monitoring >

Application Visibility and Monitoring > White Paper Application Visibility and Monitoring > An integrated approach to application delivery Application performance drives business performance Every business today depends on secure, reliable information

More information

Enterprise Technology Vendor Service

Enterprise Technology Vendor Service Enterprise Technology Vendor Service E-SPIN's provide full range of Enterprise Technology Vendor Services, from routine ICT technology product (hardware, software, consumables) procurement, to software

More information

BUYER S GUIDE. flexible service delivery. Top 5 reasons for adopting SAP Managed Services. Remixing SLA s! Managing the post merger IT landscape

BUYER S GUIDE. flexible service delivery. Top 5 reasons for adopting SAP Managed Services. Remixing SLA s! Managing the post merger IT landscape BUYER S GUIDE IT Managed Services Buyer s Guide for SAP customers May 2012 flexible service delivery Moving to the beat of IT innovation with SAP Managed Services to control costs and harmonise IT landscapes.

More information

Management of Multi-OS Smart Devices Made Simple.

Management of Multi-OS Smart Devices Made Simple. Singtel Business Product Factsheet Managed Mobility Device Defense Manager Services Management of MultiOS Smart Devices Made Simple. A smart solution that enables companies to secure, control and manage

More information

Empowering Smart Utilities. 0 Brochure Cover Slogan

Empowering Smart Utilities. 0 Brochure Cover Slogan Empowering Smart Utilities 0 Brochure Cover Slogan C Your Preferred Partner Rapid economic development over the last decade in the Asia-Pacific region has injected dynamism into the region s energy markets,

More information

THE NEXT GENERATION CMDB - ALIGNING IT TO BUSINESS

THE NEXT GENERATION CMDB - ALIGNING IT TO BUSINESS WWW.WIPRO.COM WIPRO CONSULTING SERVICES THE NEXT GENERATION CMDB - ALIGNING IT TO BUSINESS SERVICE MODELING IS CRITICAL ACROSS INDUSTRIES TO DELIVER SERVICE CENTRIC VIEW TO THE IT. DO BUSINESS BETTER Today,

More information

Monetising FTTx Networks: FTTx rollouts give operators the opportunity to apply lessons learnt from earlier technology evolutions

Monetising FTTx Networks: FTTx rollouts give operators the opportunity to apply lessons learnt from earlier technology evolutions Monetising FTTx Networks: FTTx rollouts give operators the opportunity to apply lessons learnt from earlier technology evolutions clarity.com MONETISING FTTX NETWORKS FTTx rollouts give operators the opportunity

More information

Delivering Cloud Services Transformation : Plan > Build> Assure> Secure. Stephen Miles Vice President, Solution Sales, APJ

Delivering Cloud Services Transformation : Plan > Build> Assure> Secure. Stephen Miles Vice President, Solution Sales, APJ Delivering Cloud Services Transformation : Plan > Build> Assure> Secure Stephen Miles Vice President, Solution Sales, APJ Agenda Cloud is Great, Cloud is Good More Options, More Complexity From Outlier

More information

WIRELESS MARKET. Top 5 Qualities of a Successful Wireless Service Provider. Functions and features of H2O, a next-gen billing & back-office solution

WIRELESS MARKET. Top 5 Qualities of a Successful Wireless Service Provider. Functions and features of H2O, a next-gen billing & back-office solution HOW TO SURVIVE THE WIRELESS MARKET OVERVIEW: Top 5 Qualities of a Successful Wireless Service Provider Choosing the right BSS/OSS Functions and features of H2O, a next-gen billing & back-office solution

More information

A Corporate Profile. www.thakralone.com

A Corporate Profile. www.thakralone.com A Corporate Profile www.thakralone.com WHO WE ARE Incorporated in 1997, Thakral One (formerly known as Raffles Solutions) aims to bridge the gap between business and information technology in emerging

More information

E f f e c t i v e p r o c e s s - d r i v e n

E f f e c t i v e p r o c e s s - d r i v e n E f f e c t i v e p r o c e s s - d r i v e n S e r v i c e S u p p o r t Frontier Business Systems has over a decade of experience in design, delivery, deployment and support of complex IT infrastructure

More information

iworks healthcare Managed IT services

iworks healthcare Managed IT services iworks healthcare Managed IT services SunGard s iworks HEALTHCARE: Managed IT Services Organizations around the globe face an array of critical issues in today s business environment. Economic conditions

More information

Wilhelmenia Ravenell IT Manager Eli Lilly and Company

Wilhelmenia Ravenell IT Manager Eli Lilly and Company Wilhelmenia Ravenell IT Manager Eli Lilly and Company Agenda Introductions The Service Management Framework Keys of a successful Service management transformation Why transform? ROI and the customer experience

More information

PULSE SECURE CARE PLUS SERVICES

PULSE SECURE CARE PLUS SERVICES DATASHEET PULSE SECURE CARE PLUS SERVICES Service Overview In today s dynamic marketplace, organizations are under constant pressure to meet market demand while maintaining or increasing return on investment.

More information

www.wipro.com NFV and its Implications on Network Fault Management Abhinav Anand

www.wipro.com NFV and its Implications on Network Fault Management Abhinav Anand www.wipro.com NFV and its Implications on Network Fault Management Abhinav Anand Table of Contents Introduction... 03 Network Fault Management operations today... 03 NFV and Network Fault Management...

More information

Management of Multi-OS Smart Devices Made Simple.

Management of Multi-OS Smart Devices Made Simple. Singtel Business Product Factsheet Managed Mobile Device Defense Manager Services Management of Multi-OS Smart Devices Made Simple. A smart solution that enables companies to secure, control and manage

More information

IT Operations Managed Services A Perspective

IT Operations Managed Services A Perspective IT Operations Managed Services A Perspective 1 Introduction This paper examines the concept of Managed Services for IT Operations, the real business drivers, the key factors to be considered, the types

More information

Next Generation Electric Utilities Gear up Using Cloud Based Services

Next Generation Electric Utilities Gear up Using Cloud Based Services A Point of View Next Generation Electric Utilities Gear up Using Cloud Based Services Abstract Globally, liberalization of the electricity sector has driven a paradigm shift in the ownership structure,

More information

OSS/BSS. Introduction

OSS/BSS. Introduction OSS/BSS OSS/BSS Introduction In order to support the demand for new multimedia applications, service providers must be prepared to provision and activate features on the fly, add bandwidth, bill for content,

More information

2008 Small Business Technology Trends Survey: A Peer Perspective on IT in Small Business

2008 Small Business Technology Trends Survey: A Peer Perspective on IT in Small Business Enabling Small Business Success 2008 Small Business Technology Trends Survey: A Peer Perspective on IT in Small Business 2008 All Covered Inc. www.allcovered.com Contents EXECUTIVE SUMMARY... 3 RECOMMENDATIONS...

More information

HiPath Managed Services. Communications Management Simplified. www.hipath.com

HiPath Managed Services. Communications Management Simplified. www.hipath.com HiPath Managed Services. Communications Management Simplified. www.hipath.com Optimized communications management. With HiPath Managed Services. The dawn of the third Millennium is ushering in a new era

More information

CUSTOMER EXPERIENCE MANAGEMENT. enabled by. www.infonova.com

CUSTOMER EXPERIENCE MANAGEMENT. enabled by. www.infonova.com CUSTOMER EXPERIENCE MANAGEMENT enabled by www.infonova.com CEM TURN YOUR CUSTOMERS INTO FANS In the changing and highly competitive business environment of the Telecommunication and Digital Services marketplace,

More information

VAR Services & Support Offerings

VAR Services & Support Offerings Interlink Communication Systems and Network Dynamics, Inc. VAR Services & Offerings Interlink Communication Systems, and Network Dynamics, Inc. Professional Services &... 3 Services Coverage.......................................................

More information

Business Cases for Brocade Software-Defined Networking Use Cases

Business Cases for Brocade Software-Defined Networking Use Cases Business Cases for Brocade Software-Defined Networking Use Cases Executive Summary Service providers (SP) revenue growth rates have failed to keep pace with their increased traffic growth and related expenses,

More information

ARE YOU READY. to unveil your next-generation services?

ARE YOU READY. to unveil your next-generation services? ARE YOU READY to unveil your next-generation services? Give your subscribers WHAT THEY WANT ( ) Subscribers want more. More services, more control, more flexibility. At Redknee, we help operators maximize

More information

INFRASTRUCTURE SOLUTIONS OVERVIEW

INFRASTRUCTURE SOLUTIONS OVERVIEW INFRASTRUCTURE SOLUTIONS OVERVIEW CONTACT US Head Office Comtec House Albert Road North Reigate Surrey RH2 9EL T: 0800 008 7599 E: infrastructure@comtec.com www.comtec.com infrastructure datacentre communications

More information

CyberSecurity Solutions. Delivering

CyberSecurity Solutions. Delivering CyberSecurity Solutions Delivering Confidence Staying One Step Ahead Cyber attacks pose a real and growing threat to nations, corporations and individuals globally. As a trusted leader in cyber solutions

More information

O p t i m i z i n g t h e N e t w o r k t o M e e t T o m o r r o w ' s I C T D e m a n d s

O p t i m i z i n g t h e N e t w o r k t o M e e t T o m o r r o w ' s I C T D e m a n d s EXECUTIVE BRIEF O p t i m i z i n g t h e N e t w o r k t o M e e t T o m o r r o w ' s I C T D e m a n d s Adapted from IDC research by Eric Owen Click here to enter text. September 2014 INTRODUCTION

More information

for Oil & Gas Industry

for Oil & Gas Industry Wipro s Upstream Storage Solution for Oil & Gas Industry 1 www.wipro.com/industryresearch TABLE OF CONTENTS Executive summary 3 Business Appreciation of Upstream Storage Challenges...4 Wipro s Upstream

More information

SOLUTION WHITE PAPER. BMC Manages the Full Service Stack on Secure Multi-tenant Architecture

SOLUTION WHITE PAPER. BMC Manages the Full Service Stack on Secure Multi-tenant Architecture SOLUTION WHITE PAPER BMC Manages the Full Service Stack on Secure Multi-tenant Architecture Table of Contents Introduction................................................... 1 Secure Multi-tenancy Architecture...................................

More information

Is backhaul the weak link in your LTE network? Network assurance strategies for LTE backhaul infrastructure

Is backhaul the weak link in your LTE network? Network assurance strategies for LTE backhaul infrastructure Is backhaul the weak link in your LTE network? Network assurance strategies for LTE backhaul infrastructure The LTE backhaul challenge Communication Service Providers (CSPs) are adopting LTE in rapid succession.

More information

Klickstart Business Solutions & Services

Klickstart Business Solutions & Services About us With an Engineering background & vast experience spanning across two decades with an expertise in Technology Marketing, Branding, Business development & Sales we set out to create a platform every

More information