UNDERGRADUATE DEGREE PROGRAMME IN BUSINESS MANAGEMENT SUBJECT (UNIT) OUTLINE

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1 UNDERGRADUATE DEGREE PROGRAMME IN BUSINESS MANAGEMENT SUBJECT (UNIT) OUTLINE 1. Subject title in Lithuanian and Information Systems and Organisations English: 2. Subject code: Application: Core 4. Subject cluster and specialisation: Study Area Subject 5. Delivery in the study program: Semester 4 in the Full time delivery. 6. Language of instruction: English 7. Credits: 5 ECTS Table 1 8. Allocated hours: Total 135 nominal hours: Contact hours: 30 hrs Lectures, 20 hrs Seminars, 85 hrs self-directed study 9. Methods of Assessment: Exam 10. Learning Outcomes: LO1. Identify the need for informational business management systems (BMS). LO2. To know and apply BMS for managing business processes. LO3. To identify interaction of different types of BMS. LO4. To evaluate BMS benefits for business executives and managers of different levels. LO5. To identify business with the help of indicators. LO6. To evaluate the impact of introducing BMS on changes in organization and to make decisions for their management. 11. Short subject description: The course introduces types of informational business management systems, students are provided with the main functions and benefits of informational business management systems for the organization, practical examples of successfully implemented and operating informational business management systems are given. 12. Indicative contents Main topics Table 2 Lectures 1. Introductory lecture. General review of business management systems. The types of business management Tutorials

2 Main topics systems, their goals. Lectures Tutorials 2. Resource planning business management systems. Internal company resource planning system (ERP - enterprise resource planning). Components of the system, tasks to be dealt with, business processes managed by the system (such as financial management, personnel management, quality management). 3. Customer relationship business management systems. Company's customer relationship management (CRM - Customer Relationship Management). Components of the system, tasks to be dealt with, the business processes managed by the system (such as marketing management, sales management, services management). 4. Supply process business management systems. Company supply process management system (SCM - Supply chain management). Components of the system, tasks to be dealt with, business processes managed by the system (such as ordering, presentation, storage, delivery of goods). 5. Production management business management systems. The company's manufacturing process management system. Components of the system, tasks to be dealt with, business processes managed by the system (e.g., product acquisition, cost calculation, manufacturing process management). 6. Online stores. Company sales process organization on the internet (portal). Components of the system, tasks to be dealt with, business processes managed by the system (e.g., assortment formation, product orders, product delivery). 7. Document management systems. Company's document management. System components and basic functions. Practical examples. 8. Staff management systems. Company's personnel management. System components and basic functions. Practical examples. 9. The prevalence of business management systems Lithuania. The prevalence of business management systems in Lithuanian enterprises, reasons of their emergence, major obstacles to their implementation. Practical examples. 10. Balanced scorecard management systems. Preparation and management of the company's balanced scorecard plan. System components and basic functions. Practical examples. 12. Integration of different BMS. System integration needs, objectives and methods of the integration. Practical examples. BMS systems development perspectives. Development directions of BMS, innovations and trends in this area. 13. Simulation of business processes. How to correctly describe the business processes before implementing business management system. 1. Modeling ERP and CRM system implementation by a given task, discussions. 2. Modeling production and supply process management system implementation by a given task, discussions. 4. Modeling online store implementation by a given task, discussions. 5. Modeling document management system implementation by a given task, discussions. 6. Modeling staff management system implementation by a given task, discussions. 7. Modeling BSC system implementation by a given task, discussions. 8. Integration of different business management systems by a given task, discussions. 9. Modeling business processes by a given task, discussions.

3 Main topics Lectures 14. Selection of business management system. How to select the right business management system, selection criteria, and practical examples. 15. E-government decisions. E-government decisions, their benefits the population and the state. Tutorials 10. Modeling e-government decisions. 13. Methods of assessment and individual self-directed learning plan Written test Method of Assessment Presentation (report, speech, presentation) Weighting: Frequency of assessment Estimated hours of study for the assessment in the full time program Table 3 Weighting in the final mark Exam Total: Evaluation of learning outcomes A cumulative assessment is applied when appropriate in order to ensure a student s active and effective performance during the whole semester, the ability to apply theoretical knowledge in practice, an objective achievement assessment and the prevention of plagiarism: In the case of a cumulative assessment, learning outcomes are assessed by means of interim tests (see Table 4); specific learning outcomes are assessed by different components of a cumulative assessment; in the case of a cumulative assessment, exam tasks shall embrace 60 percent of the overall learning outcomes prescribed in the study programme; the final grade shall consist of a cumulative grade point average from interim assessments, which makes up 40 percent of the final grade, and an examination mark, which constitutes 60 percent of the final grade. 15. Programme and learning outcomes, unit learning outcomes, teaching strategies and methods of assessment Table 4 Programme Unit Learning Outcomes Teaching strategies Methods of assessment and learning outcomes 2.3. To evaluate and manage changes and risks LO 5. To identify business LO 6. To evaluate the impact of introducing BMS on changes in organization and to make decisions for

4 Programme and learning outcomes Unit Learning Outcomes Teaching strategies Methods of assessment their management To make decisions independently and responsibly. LO 1. Identify the need for informational business management systems (BMS). LO 4. To evaluate BMS benefits for business executives and managers of different levels To evaluate economic feasibility of the necessary resources for optimal performance of a company and / or its departments LO 3. To identify interaction of different types of BMS. LO 4. To evaluate BMS benefits for business executives and managers of different levels. LO 5. To identify business 7.1. To use information sources and apply data analysis methods LO 4. To evaluate BMS benefits for business executives and managers of different levels. LO 5 To identify business 7.2. To apply the results of data analysis to the business decision-making LO 5. To identify business Description of the system of student achievement assessment: Threshold of results Mark and short description of competence * Extended description of knowledge and understanding Pass 10 (excellent) Excellent, exclusive and broad-based its application in dealing Table 5 Extended description of Excellent application of theoretical knowledge.

5 Threshold of results Mark and short description of competence * Extended description of knowledge and understanding Extended description of Excellent, exclusive with difficult practical problems. Individual studies of additional material. A student knows and can use concepts and is able to analyze and operate them in a wider context. A student can think in an original and critical way. Excellent analytical skills and insight. Excellent preparation for further studies. Excellent performance in dealing with difficult extraordinary tasks. Impeccable performance quality. Excellent expression and presentation skills. Clear understanding of tasks performed. All study aims achieved 9 (very good) Substantial Substantial, very good, broad-based its application in dealing with difficult practical problems. Individual studies of additional material. Very good understanding of material, suitable application of concepts. A student can think in an original and critical way. Very good analytical, evaluative and synthesis skills. Very good preparation for further studies. Very good application of theoretical knowledge. Very good performance of complicated typical tasks. Very good performance quality. Very good expression and presentation skills. Understanding of applicable methods and techniques and argumentation of application thereof. No less than 90 % of study aims achieved 8 (good) Better than average Better than average and their application in dealing with practical problems. Obligatory material studied. A student is able to work with additional material, understands concepts and principles, can apply them properly. Good argumentation and factual support. Good preparation for further studies. Good application of knowledge. Proper performance of moderately complicated or more complicated tasks. Good performance quality. Good skills. Understanding of applicable methods and techniques. No less than 80 % of study aims achieved 7 (average) average knowledge and, some minor Average, some minor inaccuracies. A student applies knowledge in practical problem solving. Obligatory material studied. Understands and uses concepts and principles. Some essential knowledge is Application of knowledge for provided examples. Good performance quality. Good performance of moderately complicated tasks. Sufficient

6 Threshold of results Mark and short description of competence * Extended description of knowledge and understanding Extended description of inaccuracies coherently integrated. Quite good argumentation. Sufficient preparation for further studies. skills. No less than 70 % of study aims achieved 6 (satisfactory) Knowledge and lower than average, inaccuracies occur Knowledge and are lower than average, inaccuracies occur. A student applies knowledge for simple practical problem solving. Obligatory material studied. Satisfactory understanding of concepts and ability to describe information in one s own words. Analysis of separate issues, without their coherent integration. Satisfactory preparation for further studies. Knowledge applied according to given examples. Satisfactory performance quality. Performance according to analogical examples. Correct performance of simple tasks. Inability to understand more difficult tasks. Satisfactory skills. No less than 60 % of study aims achieved 5 (weak) Knowledge and meet minimal requirements Knowledge and meet minimal requirements. A student applies knowledge for simple practical problem solving. Primitive listing of concepts or text information. The answer focuses on one aspect. Minimal preparation for further studies. Minimal satisfactory skills to solve problems based on examples. Performance according to analogical examples. Satisfactory skills. No less than half of study aims achieved Fail 4 Unsatisfactory Does not meet minimal requirements Knowledge does not meet minimal requirements Competences do not meet minimal requirements. Less than half of study aims achieved 16. References: 1. Davidavičienė V.; Gatautis R. Elektroninis verslas. Vilnius: Technika, Efraim Turban, Dorothy Leidner, Ephraim McLean, James Wetherbe. Information Technology for Management: Transforming organization into Digital Economy. Wiley John + Sons, Kiauleikis Mindaugas, Patašienė Irena, Kiauleikis Valentinas. Informacijos išteklių integravimas. KTU, 2006.

7 17. Additional references: 1. Baltrunienė V. Dokumentu valdymas. Vilnius Sekliuckis V.; Gudas S.; Garšva G. Informacijos sistemos ir duomenų bazės. Kaunas: Technologija, Sodžiūtė, L.; Sūdžius, V. Elektroninis verslas: pardavimas ir finansinės priemonės. Vilnius: Kronta, Tojotos sėkmės kelias. Kaunas: Smaltija, Žobakas, T. Biznio taisyklų modeliavimas, informacinės technologijos. Kaunas: Technologija, Byars L. L.; Rue L. W. Human Resourse Management. McGraw-Hill/Irwin, Bocij, P.; Chaffey, D.; Hickie, S.; Greasley, A. Business Information Systems. Pearson Education, Havey, M. Essential Business Process Modeling. O Reilly Kaplan R. S.; Norton D. P. The Balanced Scorecard: Measures That Drive Performance. Harvard Business Review. January February Steve Morrell, Laurent Philonenko 20:20 CRM, Genesys Telecomminications Labs., 2001.