GlobeOp Managed Services

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1 GlobeOp Managed Services GlobeOp Managed Services 1

2 GlobeOp Managed Services and IT/data center > > Co-location > > Business continuity > > Disaster recovery > > Hosting and private cloud 2012 GlobeOp Financial Services GlobeOp Managed Services 2

3 BE CONFIDENT THAT YOUR DATA THE LIFEBLOOD OF YOUR BUSINESS IS UP AND RUNNING, WITHOUT FAIL. Whatever unpredictable events come the world s way hurricanes, floods, cyber attacks your way to your data, your business, your clients, should be clear and secure. GlobeOp Managed Services 3

4 GlobeOp already serves the most data-sensitive clients in the world. Unlike other data centers, GlobeOp managed services and IT/data center give you 24/7 access to our wholly owned and operated data center that is relied on by our clients for: > > Best-of-breed infrastructure > > Leadership in operational excellence > > Proven, leading-edge technologies > > High redundancy and security > > Highly transparent processes > > Experienced, knowledgeable management > > Financial strength > > Physical and environmental security and problem-management controls certified under Service Organization Control (SOC 1) in accordance with SSAE No.16 and the ISAE 3402 GlobeOp Managed Services 4

5 The GlobeOp difference is Trust. It s in every detail. This bold endeavor is in the strategically chosen location of Yorktown Heights*. A meticulously planned and realized dream, GlobeOp s IT/data center serves as the production data center for the world s premier independent fund administrator, GlobeOp Financial Services. > > 24/7 manned three-factor security access > > Predictable, redundant electrical distribution > > On-site substation > > N+1 UPS & HVAC redundancy > > Highly available redundant networks > > Telecommunications carrier neutrality > > Licensed master electrician > > Dedicated staging workspace > > Facility-wide Internet access/mobile kiosks > > Private, secure cabinets for power efficiency > > Full commercial kitchen and cafeteria * No bridges or tunnels to get here from Manhattan, Westchester County, Connecticut and northern New Jersey GlobeOp Managed Services 5

6 Your business isn t typical. Your data center shouldn t be anything less than remarkable. While many data centers cut corners and focus on space rental profitability, GlobeOp knows you and your clients expect more: >> Uncompromising physical facilities and >> >> >> >> >> managed services that support GlobeOp s own middle and back office and fund administration services Comprehensive services built on our state-of-the-art infrastructure World-class co-location and suite of services: business continuity, disaster recovery, private cloud services and more Focus on technology-intensive businesses Cost-effective mitigation of operational risk Enhanced technology, network security GlobeOp Managed Services 6

7 If co-location is what you need > > If you are experiencing on-site space limitations, data storage and security > > Rising costs of equipment > > Barriers to IT expansion and modernization > > Desire to move IT expenses from CapEx to OpEx > > Increasing data storage and processing needs > > colliding with fixed infrastructure, personnel or expertise selecting the right provider is critical. > > New York based, centrally located co-location facility > > Flexible and cost effective infrastructure to support you business growth > > Match your business requirements to the right provider of space, power and connectivity > > Three-factor security for all your business critical data > > Facility-wide Internet access through mobile kiosks and Wi-Fi > > Certified under Service Organization Control (SOC 1) in accordance with SSAE No. 16 and the ISAE 3402 GlobeOp Managed Services 7

8 Business continuity. Disaster recovery solutions. Workgroup recovery. Business Continuity (BC) Planning Support > > Comprehensive business continuity planning support includes: - Detailed strategic responses to recover and restore critical operations - Fail-over protocols - Personnel assignments - Strategies, actions, and responsibilities to guard against unexpected and/or catastrophic events that could endanger a company s long-term survival - Protocols for virtually all types of disasters, both man-made and natural - Continual evolution of your plan to incorporate new solutions as new threats arise Disaster Recovery (DR) Solutions Goal in a disaster: Expedite the recovery of your critical business functions and manpower. How: Advanced planning that minimizes potential loss and downtime for your business, while creating the best and fastest chance to recover after a disaster. Planning for business survival > > Coordinated and executable disaster recovery program > > GlobeOp disaster recovery services include: - Proactive, comprehensive, 24/7 monitoring - High-availability resources and on-demand, 24/7 help desk services - Business-critical tools and functionality at your fingertips GlobeOp Managed Services 8

9 Workgroup Recovery A plan for keeping your people up and running along with your systems. > > Strategically located 40 miles from midtown Manhattan (with no bridges or tunnels) > > Easy commute from southern Connecticut, Westchester County and northern New Jersey > > Dedicated or shared office space in the same building as its N+1 redundant data center > > The only split-site business continuity and data center of its kind in metro New York area > > 24/7 access, whatever the emergency > > Stand-alone building owned by GlobeOp > > No landlord intermediating between you and your provider > > Access to amenities, including: - Comprehensive crisis management center with situation monitoring - 24/7 help desk to support your business infrastructure - Meeting and conference facilities - On-site kitchen and facilities for custom provisioning - Showers and on-site parking GlobeOp provides the workstations, phones, furniture and amenities to fit your requirements. GlobeOp Managed Services 9

10 GLOBEOP PRIVATE CLOUD IS YOUR OWN ENTERPRISE-CLASS DEDICATED NETWORK. Platform as a Service (PaaS) > > Platform as a Service (PaaS) is the delivery of a computing platform and solution stack as a service - PaaS facilitates deployment of applications without the cost and complexity of buying and managing the underlying hardware and software layers - PaaS provides all of the facilities required to support the complete lifecycle of building and delivering web applications and services entirely available from the Internet with no software downloads or installation for developers, IT managers or end users GlobeOp Private Clouds: For mission-critical applications > Dedicated PaaS matches your needs: computing servers, database servers, and hosted application servers, and more > > GlobeOp s UNIX and LINUX servers solution is highly secure and completely hardened from the ground up - Servers can be configured and/or modified to meet your business requirements - UNIX and LINUX models can also be connected to powerful and highly reliable fiber-connected SAN or NAS storage arrays and can be clustered at a local site to provide high-availability or a disaster recovery server configured in a second GlobeOp data center > Leading virtualization solutions > Professional round-the-clock management > Decades of experience in network planning and design > Ability to scale quickly and confidently across standard and high-availability resources > Built to be bulletproof, leveraging best-of-breed technology and people GlobeOp Managed Services 10

11 World-class hosted applications Software as a Service (SaaS) > > Reduce investment in infrastructure and IT management > > Leverage GlobeOp s IT/data center, hosting and managed services > > Benefit from a variety of GlobeOp applications > > High-performance hosted Sun Solaris and Windows platforms available in both production and mirrored disaster recovery data centers. Access is provided via secure, redundant, dedicated network infrastructure > > Advent Geneva solutions HOW HOSTED GENEVA WORKS WITHIN YOUR GLOBEOP MANAGED SERVICES: > > You secure an Advent Geneva Software license from Advent > > GlobeOp then works with Advent to initially install and test the software > > GlobeOp provides installation and setting of warm servers for disaster recovery to support data replication with maximum time lag of 15 minutes > > GlobeOp support services: from security master set-up to custom integration with existing customer platforms > > Operational monitoring of servers for disk space, memory, CPU usage, etc. > > Network monitoring for hardware, carrier performance and more SUPPORT PACKAGE INCLUDES: > > First-level support: 24/7 help desk > > Second-level support: installation of patches, troubleshooting of hardware and communication of problems > > Third-level support: product experts with strong technical understanding of application and systems GlobeOp Managed Services 11

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