Speaker. Ma Teresa Azicate Human Resources Consultant for Health, Safety & Wellness, IBPAP
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2 Speaker Ma Teresa Azicate Human Resources Consultant for Health, Safety & Wellness, IBPAP
3 THE GOOD NEWS: Partnering to Promote Voluntary Compliance with General Labor and Occupational Safety & Health Standards in the IT-BPM Industry 1 ST IT-BPM Human Resource Summit 26 May 2015
4 Presentation Outline Industry Self-Regulation: History & Context The Memorandum of Agreement (MOA) Partnering Organizations Objectives Joint Action Plan Groups that Operationalize the Action Plan Accomplishments as of April 2015 Next Steps Elements for a Successful Partnership 4
5 The Information Technology and Business Process Association of the Philippines: IBPAP IBPAP is the enabling association for the information technology and business process management (IT-BPM) industry in the Philippines. Has approximately 300 industry and support-industry members, including six partner associations: Animation Council of the Philippines, Inc. (ACPI) Contact Center Association of the Philippines (CCAP) Game Developers Association of the Philippines (GDAP) Global In-house Center Council (GICC) Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP) Philippine Software Industry Association (PSIA) It serves as the industry s one-stop information and advocacy gateway for investments, research, HR, business development, knowledge sharing and networking opportunities. 5
6 History & Context: IBPAP s IT-BPM Industry Self-Regulation Framework Evaluation & Review Set Industry Standards (statutory to international standards) Partner Associations Establish High Degree of Awareness (training & promotion) IBPAP PMAP Enforcement of Standards International Standards (IIP) DOLE Certification & Compliance (GLS & OSHScompliant) RECOGNITION (Stamp of Approval) 6
7 History & Context: Why SAFETY & WELLNESS? Focus of execution of industry self-regulation framework: culture of safety and wellness and good people practices. Why safety, wellness and good people practices? IT-BPM workforce is biggest in the country challenges regarding generational lifestyle choices o poor diet o sedentary lifestyles o smoking and drinking o sexual practices safety and security risks attributable to nature of work o Night-shift, 24/7 work schedules o desk bound, requiring repetitive motion o intense work demand/pressure need to nurture pool of talent to ensure productivity, engagement and retention. need for guidance on people management methods and approaches that will yield consistent, sustainable results. 7
8 Partnership Framework for Safety & Wellness and Good People Practices AWARENESS ASSESSMENT RESOURCES PROCESSES REWARD Culture of Safety & Wellness and Good People Practices General Labor Standards Occupational Health & Safety Standards With DOLE Certificate for GLS/OSHS Compliance BUSINESS OUTCOMES - Improved individual performance: productivity, quality - Improved engagement - Lower Attrition - Better company performance - Lower costs associated with health: health claims, covering absenteeism, replacing attrition - Preferred Employer Status 8 8
9 DOLE-IBPAP MOA Signing, 25 April 2014 ECC Building, Makati City 9
10 The MEMORANDUM OF AGREEMENT (MOA) Partnering Organizations Department of Labor & Employment (DOLE) Occupational Safety & Health Center (OSHC) Bureau of Working Conditions (BWC) Information Technology and Business Process Association of the Philippines (IBPAP) Period of Effectivity: 25 April 2014 to 31 December 2015 Objectives: increase awareness of the IT-BPM industry on General Labor Standards (GLS) and Occupational Safety and Health Standards (OSHS) end in view: to establish the industry s compliance rate to develop industry-specific GLS and OSHS to build within the industry a culture of voluntary compliance 10
11 The JOINT ACTION PLAN Joint Action Plan Components: orientation of IBPAP members on compliance requirements development of information, education, communication (IEC) packages on GLS, OSHS and Labor Relations determination of baseline compliance levels with GLS and OSHS via Joint Assessment determination of changes in compliance levels 12 months post initial Joint Assessment systematic compilation of relevant industry-specific GL, LR, OSH data/information 11
12 GROUPS that OPERATIONALIZE the ACTION PLAN Technical Working Committee Occupational Safety & Health Center (OSHC) Bureau of Working Conditions (BWC) Bureau of Labor Relations (BLR) National Labor Relations Commission (NLRC) National Conciliation and Mediation Board (NCMB) Information Technology & Business Process Association of the Philippines (IBPAP) DOLE NCR Regional Office (Joint Assessment) IBPAP HRCC s Health Safety & Wellness Committee Accenture IHG Maersk Shell Shared Services TDS 12
13 Accomplishments as of April 2015 Orientation Sessions Completed all 6 planned sessions June 23, 2014 August 11, 2014 September 8, 2014 October 20, 2014 November 17, 2014 February 16, 2015 Topics Covered Overview of DOLE Agencies The Labor Law Compliance System (LLCS) and General Labor Standards (GLS) Occupational Safety and Health Standards (OSHS) Alternative Dispute Resolution System (ADRS)
14 Accomplishments as of April 2015 DEMOGRAPHICS Orientation Sessions IBPAP MEMBERSHIP: Membership base: 288 ATTENDANCE: Number of attendees: 275 participants Number of unique members: 146 companies (50.3% of total membership) SATISFACTION RATING: Satisfaction ratings for both the value of the session and the effectiveness of the speakers: highly satisfactory to very good.
15 Accomplishments as of April 2015 Information Packages Developed and Disseminated: Orientation Session Presentation Decks: Overview of DOLE Agencies Labor Law Compliance System and General Labor Standards Occupational Safety and Health Standards Alternative Dispute Resolution Systems Reference Matrix containing resources on LLCS, GLS and OSHS
16 Accomplishments as of April 2015 Members completing Joint Assessment (as of April 2015) *Total IBPAP members in DOLE-NCR list: 244 *By status of Joint Assessment (Total of 244): - JA completed (184): 75.4% - JA to be completed/conducted (60): 24.6% Effective assessment rate: 75.4% *Joint Assessment completed, by status/finding (Total of 184): - No findings (110) 59.8% - With findings (39) 21.2% - Other (35) 19%
17 Accomplishments as of April 2015 Members completing Joint Assessment (as of April 2015) * No Findings status (Total of 110) COCs Issued (37) 33.6% Cleared for COC issuance (2) 1.8% Effective compliance rate: 35.4% Validating JA results/subcontractor status (71) 64.6% Note: The Joint Assessment of IBPAP companies will continue until December 31, 2015 at which time the association baseline compliance rate will be determined.
18 Famous City Holdings Limited - ROHQ DEUTSCHE KNOWLEDGE SERVICES PTE. LTD. 18
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20 Accomplishments as of April 2015 Joint Action Plan Components Operationalized: orientation of IBPAP members on compliance requirements development of information, education, communication (IEC) packages on GLS, OSHS and Labor Relations determination of baseline compliance levels with GLS and OSHS via Joint Assessment systematic compilation of relevant industry-specific GL, LR, OSH data/information (in-progress)
21 Steps thru End of MOA Continue JA for IBPAP members under partnership arrangements until December 2015 IBPAP and DOLE NCR to continue sharing information to facilitate conduct of JA for IBPAP members Continue information drive: GLS and OSHS refreshers will be offered semi-annually for members continue sharing GLS and OSHS relevant materials to members Nearing end of MOA (December 2015), assess effectiveness of partnership and make plans to sustain the benefits derived from it
22 Elements for a Successful Partnership The motivation to comply must come from the industry, driven by a sincere desire to protect the welfare of its workforce. A well-defined framework for partnership and collaboration is key to the identification of appropriate partners and the definition of partner roles. A Joint Action Plan embedded within the MOA ensures that time is spent on program execution rather than extended planning. The Government must be seen as a partner, rather than a police, in helping the industry achieve compliance.
23 Elements for a Successful Partnership (cont d) Tight collaboration among partnering organizations and diligent program management facilitate the achievement of desired outcomes. Flexibility in terms of timelines and activities can spell the difference in achieving more despite unforeseen limitations. The partnership must be open and transparent and premised on mutual trust and the common desire to help and learn from one another. The collaborative experience must be utilized to improve current mechanisms and processes.
24 Safety does not happen by accident Health and Wellness cannot be left to chance 24
25 THANK YOU! 25
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