The Gartner CRM Vendor Guide, 2015

Size: px
Start display at page:

Download "The Gartner CRM Vendor Guide, 2015"

Transcription

1 G The Gartner CRM Vendor Guide, 2015 Published: 11 March 2015 Analyst(s): Jim Davies, Ed Thompson, Gareth Herschel, Michael Maoz, Robert P. Desisto, Kimberly Collins, Joanne M. Correia, Patrick J. Sullivan, Bern Elliot, Twiggy Lo, TJ Singh, Kensuke Kawabe, Chris Fletcher, Jenny Sussin, Penny Gillespie, Saul Judah, Olive Huang, David Kohler, Rob Dunie, Brian Manusama, Tad Travis, Jason Daigler Digital CRM technologies that drive growth and elevate the customer experience top the list of CEOs' investment priorities for the next five years. Data and analytics tools that facilitate consistent, contextual interactions across all communications channels help provide market differentiation. Key Findings The CRM software market is projected to grow at a 14.7% compound annual growth rate (CAGR). SaaS- or cloud-based deployments represent more than 40% of all CRM deployments, and they appear set to reach 50% during Recommendations Leverage the Gartner CRM Maturity Model framework to assess your organization's CRM maturity objectively and to form the basis for your CRM road map. Ensure that CRM programs are business-driven. Organizations that believe that only a technology investment is needed to solve their problems are likely to fail. Leverage mobile, social media and technologies that facilitate enterprise collaboration internally and externally throughout your CRM products to increase sales, marketing and service opportunities. Beware of expectations that everything will be in the cloud, and do not expect to source all applications that way. Maintain some on-premises skills in-house to be prepared for hybrid CRM delivery models. Focus on integration skills. Review "Predicts 2015: CRM Sales" and the Gartner Recommended Reading at the end of this document for additional perspective. Table of Contents

2 Analysis...3 Market Forecast: Positive Outlook for CRM, Worldwide, Through Cool Vendors... 5 Cool Vendors, Cool Vendors, 2013 Through Sales Sales Opportunity Management...11 Sales Effectiveness Sales Performance Management Social for Sales...27 Partner Relationship Management Digital Commerce...30 Digital Commerce Platforms Digital Commerce Ecosystem...33 Marketing Integrated Marketing Management Multichannel Campaign Management...48 Digital Marketing...51 Lead Management Marketing Resource Management Marketing Analytics...55 Social for Marketing...56 Customer Service...58 Customer Engagement Center Contact Center Workforce Optimization...62 Web Customer Self-Service...68 Contact Center Infrastructure...77 Social for Customer Service...83 Customer Service Analytics Text Analytics Field Service Customer Experience Management...90 Voice of the Customer Customer Experience Management Service...93 Cross-CRM Cross-Functional Customer Analytics Page 2 of 134 Gartner, Inc. G

3 Real-Time Decisioning Text Analytics Intelligent Business Process Management Suites Master Data Management for Customer Data Regional CRM Specialists European CRM Application Software Specialists Asia/Pacific Region CRM Application Software Specialists CRM Business Process Outsourcers Outsourcing Providers With Capabilities in North America Outsourcing Providers With Capabilities in Latin America Outsourcing Providers With Capabilities in EMEA Outsourcing Providers With Capabilities in the Asia/Pacific Region CRM Service Providers CRM Service Providers With Capabilities in North America CRM Service Providers With Capabilities in EMEA CRM Service Providers With Capabilities in Asia/Pacific Region and Japan CRM Service Providers for SaaS Implementations CRM Suites for Small or Midsize Businesses (SMBs) CRM Suites for SMBs Gartner Recommended Reading List of Figures Figure 1. Actual Growth (2013) Versus Expected CRM Market Growth Through Figure 2. Percentage of Worldwide CRM Revenue by Region, 2014 and Analysis Market Forecast: Positive Outlook for CRM, Worldwide, Through 2018 Gartner expects CRM market growth to increase slightly, continuing to grow at a moderate rate in 2015 (see Figure 1 and "Forecast: Enterprise Software Markets, Worldwide, , 4Q14 Update"), following multiple strong years of investment. The outlook continues to be positive throughout the forecast period, with an overall CAGR of 14.7%, as buyers focus on technologies that enable more-targeted customer interactions in multichannel environments. Gartner, Inc. G Page 3 of 134

4 Currently, SaaS- or cloud-based deployments represent more than 40% of all CRM deployments, and they appear set to reach 50% during In many ways, the "low-hanging fruit" for cloud adoption has already been picked. The remaining areas of CRM application functionality will be ever harder to adopt in a cloud delivery model, so the switch to cloud will slow down steadily. Figure 1. Actual Growth (2013) Versus Expected CRM Market Growth Through 2018 Source: Gartner (March 2015) Today, North America is the largest CRM regional market. Growth in underserved markets, such as the Asia/Pacific region and Latin America, will be driven through 2018 by large global company purchases and rapid establishment of new enterprises, changing consumer buying patterns, and increasing adoption among the small or midsize businesses (SMBs). Emerging markets, particularly Latin America and the Asia/Pacific region, will see the strongest growth over the next five years, although from a much smaller installed and revenue base. North America and Western Europe remain the largest regions for CRM, accounting for 80% of total software revenue in 2014, with the regions expected to decline 2.3% of share over the forecast period to 77.7% in 2018 (see Figure 2 and "Forecast: Enterprise Software Markets, Worldwide, , 4Q14 Update"). Most regions will experience double-digit growth rates for the next five years, with Western Europe having the lowest CAGR at 12.4%, as the markets will have a mixed economic performance. Page 4 of 134 Gartner, Inc. G

5 Figure 2. Percentage of Worldwide CRM Revenue by Region, 2014 and 2018 Source: Gartner (March 2015) Customer service support is the backbone of CRM operations and has the largest share in Greater China, Latin America and emerging Asia/Pacific countries. "Greenfield" opportunities from these emerging regions come from all CRM subsegments (sales, customer service support, marketing and digital commerce). Nevertheless, emerging countries tend to be fragmented, with uneven growth opportunities across different verticals (see "Forecast Overview: CRM Software Worldwide, 2014"). Cool Vendors Gartner's definition of a Cool Vendor is a small company offering a technology or product that is: Innovative It enables users to do things they couldn't do before the technology emerged. Impactful It has or will have a business impact; it's not just technology for the sake of technology. Intriguing It has caught Gartner analysts' and clients' interest or curiosity during the past six months. Our research is structured so that users can quickly determine what is cool about the vendor, what its challenges are and who in the buyer organization will benefit from the vendor's offering. Gartner, Inc. G Page 5 of 134

6 Cool Vendors, 2014 We have updated the following Cool Vendors lists to reflect changes to a vendor status or name since first being mentioned in our Cool Vendors research. Adam Software Buttle Information Systems ClearSlide DataSource Eudata FacitiltyLive Gainsight HubSpot KMS lighthouse MindMixer Personetics Provenir Selligy Cool Vendors, 2013 Through 2006 Cool Vendors, 2013: Conversocial Datahug Lattice Engines Rant & Rave RedPoint SproutLoud SundaySky The TAS Group WalkMe Workfront Page 6 of 134 Gartner, Inc. G

7 Xiaoi Cool Vendors, 2012: Badgeville Blooming Commerce Guys CustomerXPs Decideware Engage121 GeoFluent GoodData Hearsay Social Interactions KomBea OctaShop Oracle (BlueKai) Peer Squared (renamed Smartify) Qlika (acquired by The Priceline Group) Qvidian Social Vision (Ni3) Spendsetter Vivastream Cool Vendors, 2011: Acumen Solutions Anboto Coffee Bean Technology Collective Intellect (acquired by Oracle) General Sentiment Gigya Gartner, Inc. G Page 7 of 134

8 Lucent (Proxomo) Openstream Qontext (acquired by Autodesk) Soluto Telnic ThreatMetrix Whisbi WorkFlex Solutions ZoomSafer (Aegis Mobility) Cool Vendors, 2010: Artisan Solutions (now known as Artisan) Balihoo Foursquare GyPSii Jigsaw (acquired by Salesforce) modomodo NextStage Evolution Pontis Prolifiq Software QuickSearch SelfService Company Siri (acquired by Apple) Synthetix Thunderhead Transera Cool Vendors, 2009: Cloud9 Analytics Digby (acquired by Phunware) Page 8 of 134 Gartner, Inc. G

9 dna13 (acquired by CNW) Helpstream Makana Solutions (acquired by Cornerstone Software) MuseWorx NexJ Systems Pontis Reimage Silent Edge Viclone Visible Measures Cool Vendors, 2008: Advizor Solutions Aggregate Knowledge Cvent Eidoserve (GetAbby) EveryScape LandSonar (acquired by Triangle Software) Lemonade Orchestra Networks Saepio SalesCentric SupportSpace The Fizzback Group (acquired by Nice Systems) TopQuadrant Vitrium Systems Xmonic-Imparta Ydilo Zoomix (acquired by Microsoft) Gartner, Inc. G Page 9 of 134

10 Cool Vendors, 2007: 5Square Technologies Accept Software Eloqua Enkata Experian Hitwise Exploria Infonis International InsideView KXEN (acquired by SAP) Landslide Loyalty Lab (acquired by Tibco Software) NearbyNow (acquired by JiWire) OpenQ PowerReviews RLPTechnologies Swivel Secure TOA Technologies (acquired by Oracle) Vistaar Technologies XpertUniverse Cool Vendors, 2006: Business Events Communispace Exchange Solutions Health Market Science InvisibleCRM Invoke Solutions Involve Technology Page 10 of 134 Gartner, Inc. G

11 Marketing Management Analytics Massive Nice Systems Olista Savo Sigma Dynamics (acquired by Oracle) SugarCRM Umbria Venda Sales Sales Opportunity Management Opportunity Management (Activities, Contacts, Accounts, Pipeline) Opportunity management is a systematic approach to modeling a sales process to pursue opportunities in the context of a sales channel's preferred philosophy, methodology or strategy. A sales process, or set of phases/steps, is defined to capture and track progress in following up on leads and closing sales. Sales pipeline management capabilities provide an aggregated view of all opportunities by sales stage or potential close date. The opportunity management system (OMS) enables salespeople to create and submit forecasts from their active opportunities, or sales management to draw from forecasts, without involving salespeople, by analyzing sales activity progress. Aplicor Aptean (Pivotal CRM) CRMnext FrontRange Solutions (GoldMine) Infor (Saleslogix) Maximizer Software Microsoft (Dynamics CRM, Dynamics CRM Online) NetSuite Gartner, Inc. G Page 11 of 134

12 Oracle (Sales Cloud, Siebel CRM) Sage CRM Salesforce SAP Soffront Software SugarCRM Swiftpage (Act) Tour de Force CRM Zoho Sales Analytics and Reporting Sales analytics solutions encompass business intelligence technologies predesigned by best-ofbreed vendors or packaged to support sales organizations in identifying, modeling and understanding the root causes of sales trends and outcomes. New sales analytics tools have emerged that create actionable metrics that enable sales management to take action on the data being presented. Sales analytics systems provide functionality that supports the discovery and diagnostic exercises that enable the manipulation of parameters, measures, dimensions or figures as part of an analytics or planning exercise. Typically, interfaces, fields, models and features are tailored to reflect sales terminology, responsibilities (e.g., pipeline analysis), and discovery and optimization processes (such as deal analysis or territory balancing). Graphical interfaces have become easier to use, and the presentation of the information has been converted to endless options of graphs, charts and diagrams. Solutions vary in technical sophistication, from embedding simple, ad hoc querying capabilities in dashboards, to supporting more complex multidimensional analyses, to providing data mining models that improve visibility into sales channels and market conditions, discern actual progress and generate forecasts. Angoss Software Birst GoodData IBM (Cognos) Microsoft (SQL Server Analysis Services) MicroStrategy Oracle (Oracle Business Intelligence Suite Enterprise Edition Plus [OBIEE]) Page 12 of 134 Gartner, Inc. G

13 Qlik Right90 Salesforce (Wave) SAP (SAP BusinessObjects) SAS Tableau Software Tibco Software (Spotfire) Vecta Recurring Revenue Management The business of managing renewal revenue or recurring revenue has created a new market for SaaS technology companies. While existing CRM systems assist in managing accounts, contacts and new opportunities, companies must also capitalize on every customer-recurring opportunity to meet and exceed revenue targets. Revenue from customer relationships represents a frequently undervalued asset that, when properly managed, can provide an annuity stream and platform for growth. Recurring revenue management companies utilize operational data from existing systems (e.g., CRM and ERP analytics) to provide qualitative benchmarking of their clients' key service consumption and adoption metrics. They also conduct performance analyses by contract size, customer segment, product group, service level, distributor or reseller throughout the customer life cycle. Some vendors also provide customer success management capabilities. Renewal or recurring revenue is not reserved only for technology companies or SaaS models, although numerous startups have emerged to manage the billing aspects of SaaS. The concept of managing accounts that buy products consistently every month and have to manage the business is a complex challenge for many companies. There are many CRM and partner relationship management tools for managing and attaining new business. However, a new market has emerged where vendors focus on renewal or recurring revenue. Companies lose business consistently due to the lack of attention to their customers and shifts in buying patterns. Aria Systems Bluenose Gainsight Intacct NetSuite Gartner, Inc. G Page 13 of 134

14 Pros ServiceSource Right On Interactive Totango Zilliant Zuora Sales Predictive Analytics Sales predictive analytics is an emerging category of sales enablement software. Solutions in this space are SaaS-only, and fill a gap between traditional sales force automation (SFA) functionality and sales business intelligence (BI) solutions. Applying heuristic and machine learning algorithms to a firm's historical opportunity data, predictive analytics solutions provide data-driven insights into the sales process. They perform analytical tasks not provided in most opportunity management systems, such as calculating propensity-to-close scores, providing estimated close dates, calculating estimated deal size and updating forecast category values. The leading vendors provide functionality akin to lead scoring models, whereby different opportunity scoring models can be applied to different business units. Other vendors use predictive analytics to identify product white space opportunities, in support of customer success and renewal processes. Early adopters of opportunity management predictive analytics solutions cite improvements in deal closure rates, win rates, renewal rates, pipeline and revenue. Gartner also notes that it improves the productivity of sales teams because it reduces time spent updating forecasts and pipeline reports. 6sense C9 Clari Fliptop Gainsight Host Analytics Infer Lattice Engines Leadspace Mintigo ServiceSource Page 14 of 134 Gartner, Inc. G

15 TopOPPS Totango Sales Effectiveness Mobile Sales Productivity This is a new emerging category of vendors that have specially designed mobile applications to help salespeople be more productive in their daily tasks, such as logging s and phone calls, preparing for sales meetings, managing tasks, and following through with prospects for fulfillment. At this time, these applications are not replacements for a corporate-based SFA system and are often directly purchased by salespeople. Most of these apps will integrate information with a sales organization's SFA system. Not included on this list are SFA vendors, all of which provide some mobile application to provide access to CRM data. Instead, we are looking at mobile-centric vendors that are focused more on the productivity of a salesperson. AppMesh Base Clari MobileForce Software Resco Selligy Tactile Configure, Price and Quote Application Suites Configure, price and quote (CPQ) application suites provide an integrated software feature set that supports sales configuration, pricing and quote/proposal generation activities. CPQ application suites improve the guidance, governance and efficiencies of selling unique combinations of products and/or services for different sales situations, while reducing the nonselling work and selling cycle times, as well as improving overall sales effectiveness. These applications are designed to be deployed directly to salespeople, as well as for usage by indirect channels (partners) and customers in self-serve environments. CPQ application suites support needs assessments, guided selling, and solution and negotiated sales processes. Gartner, Inc. G Page 15 of 134

16 Emerging capabilities include product and pricing data management, proposal generation, deeper analytics and knowledge management (KM), contract management, sales order management, and revenue management capabilities. Apttus CallidusCloud Cincom Systems Configit Configure One FPX IBM Sterling CPQ Infor Product Configuration Management (PCM) Oracle (BigMachines CPQ Cloud, E-Business Suite, Siebel CPQ) Pros (Cameleon Software) SAP CPQ Tacton Systems Proposal Generation Proposal generation systems are sales and business development tools that automate the creation of documents for presenting value propositions, business justifications, product details, deal components, terms and conditions, and/or pricing of a company's product line tailored to a specific sales situation. The purpose of the generated deliverables is to satisfy outstanding points raised by prospects or clients, and to help salespeople close transactions. This category can be divided into two segments: Supporting selling personnel directly by generating standard sales proposals, drawing upon largely boilerplate content Providing support to sales and subject matter experts for generating responses to RFPs and participating in formal bidding processes Advanced tools should provide templates, content administration and collaborative capabilities (to manage projects), as well as workflow for versioning, approval and publication processes, to improve the scaling of proposal resources. Users may desire support for FAQ knowledge bases, marketing collateral repositories and integrations to contract management systems for standard legal language to facilitate formal responses to RFPs, as well as to enforce communication discipline and governance over deals. Page 16 of 134 Gartner, Inc. G

17 Apttus Cincom Systems Intravation Octant Oracle Proposal Software Qorus Software Quosal Quote Roller Qvidian RFPMonkey.com saleselement Savo SpringCM Digital Content Management for Sales Digital content management applications for sales encompass repositories, authoring tools, collaborative environments and interfaces dedicated to publishing, managing and presenting documentation and information that help salespeople develop and close sales opportunities or grow recurring business. These systems manage sales collateral, presentations, best practices, cases studies, objection-handling points, sales insights, RFPs and responses, and competitive information in a variety of formats that sales personnel can assess and share. Many solutions in this space serve as content management systems that provide strong content library functions like versioning, workflow, search and relevancy indicators. The leading solutions provide a dedicated mobile application, where sales presentations can be accessed, shared and ed to contacts and leads. Other solutions are built on HTML5, which means that the applications are fully optimized for tablet form factors. Other solutions offer deep integration into sales processes and SFA applications. Also, several solutions have consumption and adoption metrics, so that managers can determine how collateral pieces affected sales cycles. bigtincan Bloomfire Gartner, Inc. G Page 17 of 134

18 Brainshark CallidusCloud Exploria Microsoft Oracle Osix (Speedshare) Prolifiq Software Proscape Technologies Qvidian Salesforce Savo Seismic Skura SpringCM Price Optimization and Management Price optimization and management (PO&M) is based on a set of analytics, SFA and sales effectiveness tools that enable companies to analyze, optimize and execute more-effective pricing strategies, and to maximize both margin and revenue. The three core functional areas of PO&M include price analytics, price optimization and price execution. These three functional capabilities enable companies to implement and improve closed-loop pricing processes that quantify the size and scope of the pricing challenge; provide guidance to maximize margins, revenue and profits; and enable pricing governance and oversight of sales processes and direct/indirect sales channels. PO&M adoption is concentrated in industries that sell high-volume products and that rely on price as one of the key differentiators of the product. Major industry segments include airlines and travel, chemicals, consumer goods, energy, financial services, food and beverage, high tech, life sciences, manufacturing, telecommunications, and wholesale. Vendors in this category may provide all of the three core PO&M functionalities; more broadly, some vendors will provide a subset of the total PO&M functionality or may focus on the specific needs of one or two vertical industries. Other companies may provide a combination of analytics tools and price management services to achieve similar results. Integration with SFA, sales effectiveness applications, CPQ tools, and tablet or mobile devices is a growing priority of the sector, as companies focus on making PO&M capability a more integral part of the customer experience. Page 18 of 134 Gartner, Inc. G

19 Accenture Apttus Capgemini Deloitte FICO Hitachi IBM L&T Infotech McKinsey & Co. Model N Navetti Pros PTC Syncron Vendavo Vistaar Technologies Wipro Zilliant Sales Order Management Sales order management is a critical application for opportunity-to-cash processes. These applications enable sales and business partners to manage sales orders, reduce administrative sales workload, increase solution/order accuracy, improve the quality of deliverables to clients and prospects, and, through analytics, provide valuable insights into customers' buying patterns. The applications enable numerous functions, including inventory availability and available-to-promise information, load and delivery management and bulk stock management, user-defined information, recurring order and order template processing, customer and item preference profiles, comprehensive order and line status tracking, flexible pricing, and discounting, which support promotions, contracts and allowances. OMS-centric SFA vendors provide configuration and customization tools that enable users to create "good enough" order management capabilities, eliminating the need for a third-party vendor. ERP suite vendors often provide more breadth of functionality to cover multiple functional areas. Gartner, Inc. G Page 19 of 134

20 Acctivate Acumatica Amdocs CloudSense Esker Fujitsu (Glovia) IBM Microsoft NetSuite Oracle Rootstock Software SAP TradeGecko Zoho Sales Information Services Sales information services provide, capture, filter, cleanse or aggregate data used by sales and marketing organizations. Sales information services are used to: Develop databases for marketing campaigns and lead management programs. Augment internal sources of data for customers, partners and prospective customers. Provide informed levels of insight about competitive, partner, peer or prospect organizations. Sales information services are increasingly used to establish individual, personal contacts in the context of sales networking and initiatives. Sales information services can provide access to information such as financial data, credit ratings, news, organizational hierarchies, and management teams and personnel changes. Analytics applications in this segment can extract insight on opportunities from external and internal data sources to identify correlations and improve lead conversion rates. Other applications use social tools to correct, append or augment customer and prospect data. The insight can be used for lead scoring, lead prioritization and customer acquisition, and to improve sales effectiveness. Sales and marketing teams are also using social CRM and social sites as sources of insight and data to augment third-party sales information data sources and to keep customer databases current. Page 20 of 134 Gartner, Inc. G

21 Acxiom Artesian Solutions Avention Bureau van Dijk BoardEx Broadlook Technologies Dow Jones (Factiva) Dun & Bradstreet Experian Harte Hanks Infogroup InsideView Lattice Engines Mintigo Reed Elsevier Salesforce (Data.com) SalesPredict ZoomInfo Sales Contract Management Sales contract management systems (also referred to as sell-side contract management) support the creation and/or assembly of binding legal documents and any associated content, such as statements of work (SOWs) and addenda. These systems usually help sales support organizations oversee and assist sales teams in exploiting suitable contract content in the closing phases of sales cycles (when a deal goes to contract and negotiations). Such systems focus on ensuring compliance with corporate standard terms and conditions, managing proposed changes, and exercising revision control during negotiations. Baseline functionality includes online document repositories (for boilerplate templates and executed agreements), clause libraries, search functionality (full text), authoring and editing tools, version control, approval workflow, and administrative features for managing executed contracts and monitoring the expiration of agreements. Gartner, Inc. G Page 21 of 134

22 Functionality may also extend support for project workspace, contract pricing, contract profitability impact analytics, e-signature capabilities and renewals, and invoice compliance and terms management. Organizations are focusing on contract compliance and renewals as they transform to subscription-based engagements. Sales contract management remains a fragmented, niche market. Vendors active in this space tend to cater to specific industries and departmental priorities, or provide add-ons to third-party business applications or content management systems. Apttus CLM Matrix FPX (Glider) IBM Model N Oracle Prodagio Software Revitas SAP SciQuest (Upside Software) Selectica SpringCM Symfact Vistex Sales Performance Management Sales Incentive Compensation Management Software Sales incentive compensation management (ICM) applications document remuneration plans and associated rules and quotas for internal and external salespeople, and track and report results and performance-based payments. Sales ICM applications are designed to manage credits, adjustments and calculations of commissions and bonuses for direct and partnered sales organizations. Such software packages should provide extensive reporting for sales management and finance, and include tools to model and analyze compensation strategies for influencing selling behaviors. Page 22 of 134 Gartner, Inc. G

23 Anaplan beqom CallidusCloud Cornerstone Software IBM (Cognos Sales Performance Management [SPM]) Incentives Solutions NetCommissions Nice Systems Optymyze Oracle (Sales Cloud) SAP Xactly Zoho Territory Management Software Territory management software helps organizations define the market coverage of their sales channels, typically with an emphasis on field sales. This software segment encompasses the planning, mapping, definition and assignment processes for allocating sales resources to maximize market coverage productivity. Such applications should help enterprises establish the sales hierarchies, different types and levels of sales territories, and accounts assigned to salespeople, based on the enterprise's strategies for growing revenue, margins or product unit volumes. The sophistication of these applications ranges from basic administrative functionality for rendering hierarchies, assignments and crediting rules, to simple mapping software, to advanced analytics for optimizing territories. The advanced analytics category may help companies determine the market potential of specific regions. It includes functionality for balancing and sizing territories to ensure that territories provide equitable opportunities to each selling resource. AlignStar CallidusCloud Cegedim Cognizant IBM (Cognos Sales Performance Management) Gartner, Inc. G Page 23 of 134

24 Mapping Analytics (ProAlign) Oracle (Sales Cloud) Optymyze Salesforce SAP Tactician The TerrAlign Group Zoho ZS Associates Sales Training Management Solutions Sales training solutions are designed to help organizations train salespeople on the policies, procedures, processes, methodologies, best practices, and market and product information required to fulfill sales responsibilities. Solutions in this category are commonly termed as learning management systems (LMS), but Gartner notes that there are several non-lms solutions emerging, coming from companies that embed training videos and rich-content text directly into SFA systems. Enterprises typically seek sales training solutions to improve onboarding processes for new hires, enable appraisal processes to better understand skill levels, provide continuing education on business practices and skills requirements, and help salespeople address events in sales cycles more effectively. Axiom Sales Force Development Brainshark CallidusCloud ClearSlide CloudCoaching International Cornerstone OnDemand IBM (Kenexa) Miller Heiman Richardson Saba Sales Performance International (SPI) Page 24 of 134 Gartner, Inc. G

Gartner delivers the technology-related insight necessary for our clients to make the right decisions, every day.

Gartner delivers the technology-related insight necessary for our clients to make the right decisions, every day. Gartner delivers the technology-related insight necessary for our clients to make the right decisions, every day. The Digital Commerce Challenge "By 2017, due to Internet-enabled price visibility, the

More information

Magic Quadrant for Digital Commerce

Magic Quadrant for Digital Commerce G00262399 Magic Quadrant for Digital Commerce Published: 29 September 2014 Analyst(s): Chris Fletcher, Gene Alvarez, Praveen Sengar, Penny Gillespie, David Kohler We see continuing strong demand for digital

More information

OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT

OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT KEY FEATURES Manage leads, configure vehicles, prepare quotes, submit invoice and process orders Capture customer, vehicle and service

More information

TECHNOLOGY VALUE MATRIX 2H2015 - CRM

TECHNOLOGY VALUE MATRIX 2H2015 - CRM R E S E A R C H N O T E D O C U M E N T P 1 4 9 S E P T E M B E R 2 0 1 5 TECHNOLOGY VALUE MATRIX 2H2015 - CRM A N A L Y S T S Rebecca Wettemann, Fernando Cruz T H E B O T T O M L I N E Customer relationship

More information

ENGAGEMENT. Special Report ACCELERATION. Cool Tools & Wrap-Up Report INTELLIGENCE ANALYTICS WATCH LIST

ENGAGEMENT. Special Report ACCELERATION. Cool Tools & Wrap-Up Report INTELLIGENCE ANALYTICS WATCH LIST ENGAGEMENT Special Report ACCELERATION Cool Tools & Wrap-Up Report INTELLIGENCE ANALYTICS WATCH LIST Dreamforce 2014 Cool Tools & Wrap-up Report Special Report Salesforce s big news at this year s Dreamforce

More information

Episerver Digital Experience Cloud Omni-Channel Digital Commerce for Dynamics AX

Episerver Digital Experience Cloud Omni-Channel Digital Commerce for Dynamics AX Episerver Digital Experience Cloud Omni-Channel Digital Commerce for Dynamics AX Power closed-loop digital commerce helping retailers sell online faster and more easily Online marketing and digital commerce

More information

DRIVING B2B SALES IN THE AGE OF DIGITAL

DRIVING B2B SALES IN THE AGE OF DIGITAL DRIVING B2B SALES IN THE AGE OF DIGITAL DRIVING B2B SALES IN THE AGE OF DIGITAL WE RE ON THE CUSP OF A GENERATION SHIFT IN B2B PURCHASING. As Business-to-Business (B2B) buyers are exposed to innovative

More information

RESEARCH NOTE CRM TECHNOLOGY VALUE MATRIX FIRST HALF 2012

RESEARCH NOTE CRM TECHNOLOGY VALUE MATRIX FIRST HALF 2012 RESEARCH NOTE CRM TECHNOLOGY VALUE MATRIX FIRST HALF 2012 THE BOTTOM LINE Many companies are evaluating additions, upgrades, and changes to their core CRM solutions because of the innovations vendors are

More information

Magic Quadrant for Sales Force Automation

Magic Quadrant for Sales Force Automation Magic Quadrant for Sales Force Automation 15 July 2014 ID:G00263071 Analyst(s): Robert P. Desisto VIEW SUMMARY Sales application managers will find that improvements in the viability of SAP and Oracle

More information

Oracle CPQ Cloud Product Overview. Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014

Oracle CPQ Cloud Product Overview. Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014 Oracle CPQ Cloud Product Overview Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014 Copyright 2014 Oracle and/or its affiliates. All rights reserved. Oracle Confidential

More information

NetSuite CRM+ Powerful CRM That Drives The Complete Customer Lifecycle. Why NetSuite CRM+? NETSUITE BENEFITS. Data Sheet

NetSuite CRM+ Powerful CRM That Drives The Complete Customer Lifecycle. Why NetSuite CRM+? NETSUITE BENEFITS. Data Sheet NetSuite CRM+ Powerful CRM That Drives The Complete Customer Lifecycle Data Sheet NETSUITE BENEFITS Benefits experienced by organizations using NetSuite CRM+ include 1 : Improve sales productivity by 15%

More information

ebay Enterprise Is A Strong Performer Among Omnichannel Order

ebay Enterprise Is A Strong Performer Among Omnichannel Order For ebusiness & Channel Strategy Professionals July 29, 2014 ebay Enterprise Is A Performer Among Omnichannel Order Management Vendors Excerpted From The Forrester Wave : Omnichannel Order Management,

More information

Safe Harbor Statement

Safe Harbor Statement Safe Harbor Statement Statements in this presentation relating to Oracle's future plans, expectations, beliefs, intentions and prospects, are "forwardlooking statements" and are subject to material risks

More information

WebSphere Commerce Overview for Vector. 2014 IBM Corporation

WebSphere Commerce Overview for Vector. 2014 IBM Corporation WebSphere Commerce Overview for Vector Agenda WebSphere Commerce Overview Starter Stores Extended Sites Mobile Commerce Tooling Precision Marketing Promotions Search Solr Summary Capabilities References

More information

The table below shows the satisfaction and scale scores that determine vendor placement on the Grid.

The table below shows the satisfaction and scale scores that determine vendor placement on the Grid. Best CRM Products G2 Crowd rated these products highest based on reviews and data gathered by June 9, 2013: n Leaders: Salesforce.com and Microsoft Dynamics CRM n High Performers: Workbooks, SugarCRM,

More information

Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed

Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed TM Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed Deploy a digital experience that delights customers and drives meaningful business results Make online

More information

Winning with EPiServer

Winning with EPiServer Winning with EPiServer Doing what no one else is doing Digital Marketing E-Commerce Improving customer experience by combing e-commerce and digital marketing software Doing what no one else is doing Customer

More information

Enterprise Marketing Automation Platform

Enterprise Marketing Automation Platform Enterprise Marketing Automation Platform Marketing is undergoing a fundamental shift. Emerging channels such as email and mobile have created new and unique opportunities to reach a new generation of customers

More information

W o r l d w i d e B u s i n e s s A n a l y t i c s S o f t w a r e 2 0 1 3 2 0 1 7 F o r e c a s t a n d 2 0 1 2 V e n d o r S h a r e s

W o r l d w i d e B u s i n e s s A n a l y t i c s S o f t w a r e 2 0 1 3 2 0 1 7 F o r e c a s t a n d 2 0 1 2 V e n d o r S h a r e s Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com M A R K E T A N A L Y S I S W o r l d w i d e B u s i n e s s A n a l y t i c s S o f t w a r e 2

More information

Adobe Experience Manager: Commerce

Adobe Experience Manager: Commerce Adobe Experience Manager: Commerce Datasheet Adobe Experience Manager: Commerce Benefits of e-commerce capabilities Agile merchandising and marketing Rapid and flexible customization of the shopping experience

More information

ZS Executive Summary

ZS Executive Summary ZS Executive Summary Diamonds in the Rough: ZS Research on SMB Cloud Channel Preferences Three things tech vendors need to know of channel partners in defining cloud service programs for SMBs John DeSarbo

More information

6/10/2015. Chapter Nine Overview. Learning Outcomes. Opening Case: Twitter: A Social CRM Tool

6/10/2015. Chapter Nine Overview. Learning Outcomes. Opening Case: Twitter: A Social CRM Tool Opening Case: Twitter: A Social CRM Tool McGraw-Hill-Ryerson 2015 The McGraw-Hill Companies, All Rights Reserved Chapter Nine Overview SECTION 9.1 CRM FUNDAMENTALS Introduction Using Information to Drive

More information

Oracle istore. Deliver Intelligent, Personalized Customer Experiences

Oracle istore. Deliver Intelligent, Personalized Customer Experiences Oracle istore Oracle istore is the Enterprise E-Business Suite ecommerce application that provides a personalized, comprehensive and cost-effective Internet sales channel. istore is a key component of

More information

White Paper. An itelligence White Paper SAP Cloud for Sales: An Innovative Approach to Navigating a New Era of Sales Challenges

White Paper. An itelligence White Paper SAP Cloud for Sales: An Innovative Approach to Navigating a New Era of Sales Challenges White Paper An itelligence White Paper SAP Cloud for Sales: An Innovative Approach to Navigating a New Era of Sales Challenges SAP Cloud for Sales: An Innovative Approach to Navigating a New Era of Sales

More information

BI Platforms User Survey, 2011: Customers Rate Their BI Platform Vendors

BI Platforms User Survey, 2011: Customers Rate Their BI Platform Vendors BI Platforms User Survey, 2011: Customers Rate Their BI Platform Vendors Gartner RAS Core Research Note G00211769, Rita L. Sallam, 4 April 2011, RA1 07132011 Gartner recently surveyed business intelligence

More information

MARKETING AUTOMATION PLAYBOOK 2014

MARKETING AUTOMATION PLAYBOOK 2014 MARKETING AUTOMATION PLAYBOOK 2014 Nestor Galina, 2009 Madison Logic. 2014 EXECUTIVE SUMMARY Marketing Automation has gotten a lot of recognition lately and for the right reasons. Marketers should be asking

More information

edynamic edynamic Customer Relationship Management Capabilities www.edynamic.net

edynamic edynamic Customer Relationship Management Capabilities www.edynamic.net Customer Relationship Management Capabilities Blending Creativity and Technology to Deliver Better Business Solutions New York. Portland. Toronto. Dubai. New Delhi Introduction to About : ( ) is a Global

More information

Subscription Business 2.0

Subscription Business 2.0 WHITE PAPER Subscription Business 2.0 Is your business ready for it? GET IN TOUCH (844) 4OB-SOFT sales@onebillsoftware.com 2015 OneBill www.onebillsoftware.com 1 What is a Subscription 2.0 Billing Platform?

More information

Predictive Analytics Enters the Mainstream

Predictive Analytics Enters the Mainstream Ventana Research: Predictive Analytics Enters the Mainstream Predictive Analytics Enters the Mainstream Taking Advantage of Trends to Gain Competitive Advantage White Paper Sponsored by 1 Ventana Research

More information

SMBs Prefer an Integrated Business Applications Suite

SMBs Prefer an Integrated Business Applications Suite Yankee Group DecisionNote SM Survey Analysis February 22, 2006 by Sanjeev Aggarwal, Small & Medium Business Strategies Senior Analyst, saggarwal@yankeegroup.com, 617-880-0246 SMBs Prefer an Integrated

More information

Digital Customer Engagement

Digital Customer Engagement Digital Customer Engagement First Analysis Investment Banking Industry Update July 2013 Industry Focus: Wave of Consolidation Changing Landscape for Digital Customer Engagement Solutions With the global

More information

Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator

Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator Introduction Enterprise Data Hub Accelerator Retail Sector Use Cases Capabilities Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator Introduction Enterprise Data Hub Accelerator

More information

Name of the system: Accura Supply Chain Name of the company offering it: Accura Software Link to website: http://www.accurasoft.

Name of the system: Accura Supply Chain Name of the company offering it: Accura Software Link to website: http://www.accurasoft. Seydi Abdishev, Activity #5, ID:100071130 1. Supply Chain Management Systems Name of the system: Accura Supply Chain Name of the company offering it: Accura Software Link to website: http://www.accurasoft.com/

More information

Avangate Subscription Billing

Avangate Subscription Billing Launch Products. Retain and Service Your Customers. Generate Recurring Revenues Across Any Channel. Accelerate Customer Insight. Software as a Service (SaaS) is quickly becoming the preferred mode of delivery

More information

Enhancing productivity, enabling. Success. Sage CRM

Enhancing productivity, enabling. Success. Sage CRM Enhancing productivity, enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Sage 300 ERP 2014 Get more done.

Sage 300 ERP 2014 Get more done. Sage 300 ERP 2014 Get more done. Get more done by connecting your business, providing a better customer experience, and increasing revenue. New web and mobile functionality: driving better customer experiences

More information

Agenda Overview for Digital Commerce, 2015

Agenda Overview for Digital Commerce, 2015 G00270685 Agenda Overview for Digital Commerce, 2015 Published: 18 December 2014 Analyst(s): Jennifer Polk Marketing is making a greater impact on, and taking more responsibility for, digital commerce.

More information

On Your Mark, Get Set, Go! ebook

On Your Mark, Get Set, Go! ebook On Your Mark, Get Set, Go! ebook Order Management Best Practices for Sporting Goods Retailers Technology levels the playing field to allow small to medium-sized sporting goods retailers to compete with

More information

GOMEMBERS. GOMEMBERS OVERVIEW Membership driven solution to help you fulfill your mission. www.aptean.com

GOMEMBERS. GOMEMBERS OVERVIEW Membership driven solution to help you fulfill your mission. www.aptean.com GOMEMBERS association management system GOMEMBERS OVERVIEW Membership driven solution to help you fulfill your mission. brochure gomembers overview 2 MEMBERSHIP MANAGEMENT FINANCIAL MANAGEMENT ONLINE SOLUTIONS

More information

Good Day Sunshine. From Me to You

Good Day Sunshine. From Me to You The outlook for CRM is a positive one, as more organizations move to employ these systems more widely in an effort to deliver better customer experience. At the same time, there s a lot of talk these days

More information

TOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012

TOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012 TOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012 1. CLICKHQ BY CLICK INNOVATION CLOUD BASED CRM SOFTWARE FOR SMALL BUSINESS Overview Designed, developed and supported in the UK by people who have built and run

More information

RESEARCH NOTE NETSUITE S IMPACT ON MANUFACTURING COMPANY PERFORMANCE

RESEARCH NOTE NETSUITE S IMPACT ON MANUFACTURING COMPANY PERFORMANCE Document K59 RESEARCH NOTE NETSUITE S IMPACT ON MANUFACTURING COMPANY PERFORMANCE THE BOTTOM LINE When Nucleus analysts investigated the use of NetSuite by manufacturers, they found these companies were

More information

DEEP DIVE COMPARATIVE ANALYSIS OF E-COMMERCE TOOLS

DEEP DIVE COMPARATIVE ANALYSIS OF E-COMMERCE TOOLS DEEP DIVE COMPARATIVE ANALYSIS OF E-COMMERCE TOOLS Kumar Mallampalli Head Emerging Solutions and IT Services Table of Contents 1 Introduction... 2 2 The Challenges... 3 3 Solutions Options... 4 3.1 Open

More information

Real-Time Dashboards. Prepackaged Roles and Drag-and-Drop Capability

Real-Time Dashboards. Prepackaged Roles and Drag-and-Drop Capability Get Superior Value with an Affordable Solution. Built from the ground up for growing and midsize enterprises, NetCRM offers affordable pricing, accelerated implementation, and comprehensive support packages

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty

CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty CRM Best Practice Webinar Next generation CRM for enhanced customer journeys: from leads to loyalty Featured guest speaker Leslie Ament SVP Research and Principal Analyst at Hypatia Research Group and

More information

Salesforce Automation

Salesforce Automation Salesforce Automation Bill Evanow Vice President, Sales salesforce.com Alana Kaselitz Principal Founder Echo Lane Jim Thompson Founder and CEO Rogue IT 1 July 16-17, 2009 Napa Valley Marriott Salesforce.com

More information

THE 10 Ways that Digital Marketing + Big Data =

THE 10 Ways that Digital Marketing + Big Data = 1 Ways that Digital Marketing + Big Data = Sales Productivity The best global companies are transforming the way they market and sell. Here s how! Evolves into Digital TOP 10 about us MarketBridge is a

More information

A Manufacturer s Guide to Increasing Service Revenue

A Manufacturer s Guide to Increasing Service Revenue A Manufacturer s Guide to Increasing Service Revenue WHITE PAPER Services Made Simple Copyright 2014 by MaintenanceNet, Inc. All Rights Reserved. 1 A Manufacturer s Guide to Increasing Service Revenue

More information

NetSuite: Global Leader in Cloud ERP

NetSuite: Global Leader in Cloud ERP NetSuite: Global Leader in Cloud ERP NYSE : N As of April 28, 2015 Safe Harbor Statement This presentation contains forward-looking statements that involve risks, uncertainties and assumptions relating

More information

February 16th, 2012 Prague. Smarter Commerce. Robert Mahr. Leader Smarter Commerce CEE & RCIS

February 16th, 2012 Prague. Smarter Commerce. Robert Mahr. Leader Smarter Commerce CEE & RCIS February 16th, 2012 Prague Smarter Commerce Robert Mahr Leader Smarter Commerce CEE & RCIS Complex Fuzzy Interlocked Powerful! The Smarter Consumer is more instrumented Instrumented 36% more consumers

More information

Mind Commerce. http://www.marketresearch.com/mind Commerce Publishing v3122/ Publisher Sample

Mind Commerce. http://www.marketresearch.com/mind Commerce Publishing v3122/ Publisher Sample Mind Commerce http://www.marketresearch.com/mind Commerce Publishing v3122/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

Magento and Microsoft Dynamics GP: Make the Most of Selling Online

Magento and Microsoft Dynamics GP: Make the Most of Selling Online Magento and Microsoft Dynamics GP: Make the Most of Selling Online Make every interaction count. Every day companies choose to sell online, but they often jump in before developing a well-formed plan.

More information

Customer Success Platform Buyer s Guide

Customer Success Platform Buyer s Guide Customer Success Platform Buyer s Guide Table of Contents Customer Success Platform Overview 3 Getting Started 4 Making the case 4 Priorities and problems 5 Key Components of a Successful Customer Success

More information

Intacct Financial Management and Accounting System

Intacct Financial Management and Accounting System Intacct Financial Management and Accounting System Intacct is the award winning cloud financial management and accounting system specifically designed to help small and midsized enterprises improve company

More information

YOUR PRESENTER. Ken Lorenz Regional Director 20+ Years in the CRM & ERP Industry Earned the Respect of Thousands of Customers

YOUR PRESENTER. Ken Lorenz Regional Director 20+ Years in the CRM & ERP Industry Earned the Respect of Thousands of Customers YOUR PRESENTER Ken Lorenz Regional Director 20+ Years in the CRM & ERP Industry Earned the Respect of Thousands of Customers email: ken.lorenz@ticomix.com Twitter: kenlorenz46 LinkedIn: www.linkedin.com/in/klorenz

More information

Enhancing productivity. Enabling success. Sage CRM

Enhancing productivity. Enabling success. Sage CRM Enhancing productivity. Enabling success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

Own, launch, grow and support your cloud backup and recovery offering

Own, launch, grow and support your cloud backup and recovery offering Asigra Hybrid Partner Program Own, launch, grow and support your cloud backup and recovery offering Recovery is Everything Get powered by Asigra. Deliver your own backup service, be a data recovery specialist,

More information

A Whitepaper for Corporate Decision-Makers

A Whitepaper for Corporate Decision-Makers A Whitepaper for Corporate Decision-Makers Optimizing the Monetization of a Connected Universe Leveraging a Carrier-Grade Billing Platform to Maximize Service Revenues in the New Digital & Subscription

More information

Oracle Business Intelligence Applications Overview. An Oracle White Paper March 2007

Oracle Business Intelligence Applications Overview. An Oracle White Paper March 2007 Oracle Business Intelligence Applications Overview An Oracle White Paper March 2007 Note: The following is intended to outline our general product direction. It is intended for information purposes only,

More information

Integrated Marketing Management Aprimo Marketing Studio On Demand

Integrated Marketing Management Aprimo Marketing Studio On Demand Integrated Marketing Management Aprimo Marketing Studio On Demand The cloud-based platform that adds new efficiency and effectiveness to all aspects of your marketing. A robust suite of marketing operations

More information

CRM Buyers Guide CRM Buyers Guide

CRM Buyers Guide CRM Buyers Guide CRM Buyers Guide If you have any questions, please call +46 8 59038010 where one of our analysts will be happy to help you understand your options and find a good solution. Introduction CRM solutions provide

More information

Making the Transition. From ISV to SaaS. with Xterity Wholesale Cloud

Making the Transition. From ISV to SaaS. with Xterity Wholesale Cloud Making the Transition From ISV to SaaS with Xterity Wholesale Cloud CONTENTS: 1 The New Business Model...Page 3 2 Business Challenges...Page 5 3 Technology Challenges...Page 7 4 Xterity Wholesale Cloud...Page

More information

Enhancing Productivity. Enabling Success. Sage CRM

Enhancing Productivity. Enabling Success. Sage CRM Enhancing Productivity. Enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

YOUR PATH TO GROWTH. Best Practice Channel Sales Compensation

YOUR PATH TO GROWTH. Best Practice Channel Sales Compensation YOUR PATH TO GROWTH Best Practice Channel Sales Compensation OUR PRESENTERS TODAY Erik Charles Sr. Product Marketing Manager Xactly Corporation Daniel Hawtof VP, Product Management Channelinsight Adam

More information

INVESTOR PRESENTATION. First Quarter 2014

INVESTOR PRESENTATION. First Quarter 2014 INVESTOR PRESENTATION First Quarter 2014 Note to Investors Certain non-gaap financial information regarding operating results may be discussed during this presentation. Reconciliations of the differences

More information

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and

More information

Sage CRM. Communicate, Collaborate, Compete with Sage CRM

Sage CRM. Communicate, Collaborate, Compete with Sage CRM Sage CRM Communicate, Collaborate, Compete with Sage CRM FEATURES AT-A-GLANCE FOR ALL USERS Easy to use with fresh look and feel Fully customisable interactive dashboard End-user personalisation of interface

More information

Grid for CRM Summer 13

Grid for CRM Summer 13 Best CRM Products G2 Crowd rated these products highest based on reviews and data gathered by June 9, 2013. CRM vendors are listed within each category in order of highest to lowest G2 score: Leaders:

More information

Oracle Fusion Incentive Compensation

Oracle Fusion Incentive Compensation Oracle Fusion Incentive Compensation Oracle Fusion Incentive Compensation empowers organizations with a rich set of plan design capabilities to streamline the rollout of new plan initiatives, productivity

More information

Case Study: How a Scalable E-Commerce Platform Supports Growth

Case Study: How a Scalable E-Commerce Platform Supports Growth Case Study: How a Scalable E-Commerce Platform Supports Growth Featuring: Steve Miller, Xcentium; Randy Higgins, Insite Software Moderated by: Jenel Stelton-Holtmeier, Modern Distribution Management Sponsored

More information

IBM Coremetrics Web Analytics

IBM Coremetrics Web Analytics IBM Coremetrics Web Analytics Analytics to power digital marketing optimization and execution Highlights Real-time Key Performance Indicators (KPIs) suitable for marketers from finance, retail, content

More information

Extending the Value of Salesforce with Quote-to-Cash Apps

Extending the Value of Salesforce with Quote-to-Cash Apps Extending the Value of Salesforce with Quote-to-Cash Apps Given the huge gap between CRM and ERP processes, capturing and transferring details on what products customers bought at what price and for what

More information

Integrated Social and Enterprise Data = Enhanced Analytics

Integrated Social and Enterprise Data = Enhanced Analytics ORACLE WHITE PAPER, DECEMBER 2013 THE VALUE OF SOCIAL DATA Integrated Social and Enterprise Data = Enhanced Analytics #SocData CONTENTS Executive Summary 3 The Value of Enterprise-Specific Social Data

More information

Why is it so difficult to grow revenue, identify emerging customers and partners, and expand into new markets through the indirect sales channel?

Why is it so difficult to grow revenue, identify emerging customers and partners, and expand into new markets through the indirect sales channel? 1 Spring, 2012 Increase Revenues with Channel Sales Management www.channelinsight.com EXECUTIVE SUMMARY Why is it so difficult to grow revenue, identify emerging customers and partners, and expand into

More information

The Competitive Edge: Professional Services. The Competitive Edge: Professional Services. Strategies for Software Companies

The Competitive Edge: Professional Services. The Competitive Edge: Professional Services. Strategies for Software Companies Presenters Today Dr. Katherine Jones Director of Marketing NetSuite Inc. The Competitive Edge: Professional Services. Strategies for Software Companies Managing Director Adexta Agenda About NetSuite The

More information

Software Industry KPIs that Matter

Software Industry KPIs that Matter Software Companies Run Better on NetSuite. Software Industry KPIs that Matter Sponsored by Improved Results from Businesses Like Yours Business Visibility 360 o Visibility & Actionable Insight Increased

More information

When Worlds Collide: Next Generation ERP

When Worlds Collide: Next Generation ERP ADVANCED MANUFACTURING RESEARCH When Worlds Collide: Next Generation ERP Bruce Richardson Vice President, Research Strategy When Worlds Collide The View From The Marketplace The Next Generation ERP Market

More information

Smart Ways To Improve Contact Center Performance

Smart Ways To Improve Contact Center Performance Smart Ways To Improve Contact Center Performance The right technology helps measure what matters White Paper sponsored by Aligning Business and IT To Improve Performance Ventana Research 1900 South Norfolk

More information

Recalibrating for Growth: Manufacturers Use CRM to Identify and Capture New Opportunities

Recalibrating for Growth: Manufacturers Use CRM to Identify and Capture New Opportunities Recalibrating for Growth: Manufacturers Use CRM to Identify and Capture New Opportunities Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.988.7900 F.508.988.7881 www.manufacturing-insights.com

More information

Global Marketing Automation Software Market Marketing Automation Evolves into a True Cross-Channel Marketing Suite

Global Marketing Automation Software Market Marketing Automation Evolves into a True Cross-Channel Marketing Suite Global Marketing Automation Software Market Marketing Automation Evolves into a True Cross-Channel Marketing Suite April 2015 Contents Section Slide Number Executive Summary 3 Market Overview 10 Total

More information

scoring PREDICTIVE SCORING VENDORS

scoring PREDICTIVE SCORING VENDORS scoring PREDICTIVE SCORING VENDORS An overview of vendors in Predictive Scoring Vendors Predictive categories Lead Generation Lead Scoring Opportunity scoring Churn/upsell/cross-sell Lattice Engines (US)

More information

Solve your toughest challenges with data mining

Solve your toughest challenges with data mining IBM Software IBM SPSS Modeler Solve your toughest challenges with data mining Use predictive intelligence to make good decisions faster Solve your toughest challenges with data mining Imagine if you could

More information

2013 CRM BENCHMARK REPORT THE NUMBERS TO BUILD A FINANCIAL BUSINESS CASE FOR CRM

2013 CRM BENCHMARK REPORT THE NUMBERS TO BUILD A FINANCIAL BUSINESS CASE FOR CRM 2013 CRM BENCHMARK REPORT THE NUMBERS TO BUILD A FINANCIAL BUSINESS CASE FOR CRM November 2012 THE BOTTOM LINE Companies continue to invest in CRM technologies because they deliver significant return on

More information

BUSINESS INTELLIGENCE. Keywords: business intelligence, architecture, concepts, dashboards, ETL, data mining

BUSINESS INTELLIGENCE. Keywords: business intelligence, architecture, concepts, dashboards, ETL, data mining BUSINESS INTELLIGENCE Bogdan Mohor Dumitrita 1 Abstract A Business Intelligence (BI)-driven approach can be very effective in implementing business transformation programs within an enterprise framework.

More information

Capitalizing on the power of big data for retail

Capitalizing on the power of big data for retail IBM Software Big Data Retail Capitalizing on the power of big data for retail Adopt new approaches to keep customers engaged, maintain a competitive edge and maximize profitability 2 Capitalizing on the

More information

Software Company Edition

Software Company Edition Software Company Edition NetSuite Software Company Edition offers the industry s first and only: Integrated revenue recognition and advanced billing Role-based, customizable dashboards Integrated CRM,

More information

Order Management: Overview and Solution Options

Order Management: Overview and Solution Options Order : Overview and Solution Options Sapient Corporation 2011 1 Order Title of : White Paper Overview Lorem ipsum and Solution dolor sit Options amet Order : Overview and Solution Options Many Multi-channel

More information

Top 5 Transformative Analytics Applications in Retail

Top 5 Transformative Analytics Applications in Retail Top 5 Transformative Analytics Applications in Retail Learn how you can boost your bottom line and acquire engaged, happy customers with actionable insight from the world s most comprehensive analytics

More information

W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e r s, U p d a t e ( 0 4. 1 2.

W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e r s, U p d a t e ( 0 4. 1 2. Athens Tower, Building B, 2-4 Mesogeion Ave., 5th Floor, GR 115 27, Athens, Greece Tel.: +30 2107473674 W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e

More information

Meet & Exceed Rising Customer Expectations

Meet & Exceed Rising Customer Expectations Infor Customer Relationship Management Meet & Exceed Rising Customer Expectations Manufacturing businesses today need a customer-centric business strategy to survive and thrive. They must increase customer

More information

COMPETITIVE ANALYSIS. Worldwide Business Intelligence Tools 2010 Vendor Shares IDC OPINION. Dan Vesset

COMPETITIVE ANALYSIS. Worldwide Business Intelligence Tools 2010 Vendor Shares IDC OPINION. Dan Vesset COMPETITIVE ANALYSIS Worldwide Business Intelligence Tools 2010 Vendor Shares Dan Vesset IDC OPINION Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

More information

Chapter 9. Video Cases. 6.1 Copyright 2014 Pearson Education, Inc. publishing as Prentice Hall

Chapter 9. Video Cases. 6.1 Copyright 2014 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Video Cases Video Case 1a: What Is Workday: Enterprise Software as a Service (Saas) Video Case 1b: Workday: Mobile

More information

Monetizing Software as a Service Solutions. June 12, 2008 Version 1.0

Monetizing Software as a Service Solutions. June 12, 2008 Version 1.0 Monetizing Software as a Service Solutions June 12, 2008 Version 1.0 Monetizing SaaS Solutions The research firm Gartner defines SaaS as, hosted software based on a single set of common code and data definitions

More information

The Definitive Guide to Subscription Commerce!

The Definitive Guide to Subscription Commerce! The Definitive Guide to Subscription Commerce January 2011 "#$%&'()*+*,-..*/0"%1*2345*677*8&'()9*8:9:%;:

More information

Tuning Incentives To Motivate Sales & Drive Profits. Christopher W. Cabrera, Founder, President & CEO Jeff Williams, Vice President Sales, IronPort

Tuning Incentives To Motivate Sales & Drive Profits. Christopher W. Cabrera, Founder, President & CEO Jeff Williams, Vice President Sales, IronPort Tuning Incentives To Motivate Sales & Drive Profits Christopher W. Cabrera, Founder, President & CEO Jeff Williams, Vice President Sales, IronPort Agenda Introduction to Xactly Corporation How to Use Incentive

More information

Copyright 2014 Oracle and/or its affiliates. All rights reserved.

Copyright 2014 Oracle and/or its affiliates. All rights reserved. How Hitachi Consulting Standardized Globally on Oracle Sales Cloud Chris Buri Vice President & CIO (Hitachi Consulting) Dave Sheridan Vice President, Global Oracle CX Practice Leader (Hitachi Consulting)

More information

Streamlining the Process of Business Intelligence with JReport

Streamlining the Process of Business Intelligence with JReport Streamlining the Process of Business Intelligence with JReport An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) Product Summary from 2014 EMA Radar for Business Intelligence Platforms for Mid-Sized Organizations

More information