Keolis Group Safety organisation an example Fjord1 Partner in Bergen
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1 Keolis Group Safety organisation an example Fjord1 Partner in Bergen OSLO, 7th November 2012 Thierry GUINARD Metro & Trams Head of Safety Trond Magne MALSNES - F1P - Head of Safety
2 Topics cover Keolis & Fjord 1 Partner in Brief Organisation for Safety : get people aware Process & Tools Our pitfalls, challenges & learning Bergen : a good example / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
3 Keolis in Brief A Worldwide Public transports Operator leader in Europe & across the world: 70% Develop tailor-made mobility solution to suit the needs of local authorities in tune with the changing travel patterns of today s passengers 30% Multimodal Operator - Bus & Coaches - Tram - Metro - Passengers trains Services Provider Bike rental Airport Shuttle Car Sharing Airport Operation PRM services Sea Shuttle Parking services -Effia / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
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5 Fjord1 Partner Key figures (from 2011) - Employees per: Vessels (ferries, passenger boats): 81 - Transported passengers (ferry, boat, bus): 30,6 million -Transported vehicles on ferries: 10,2 million - Operating income NOK million 9.8 km of Tram line (3.6 km extension in 2013) 15 stations 14 vehicles 29,600 passengers/day 1,056,000 km/ year 80 employees / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
6 Topics cover Keolis & Fjord 1 Partner in Brief Organisation for Safety : get people aware Process & Tools Our pitfalls, challenges & learning Bergen : a good example / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
7 Organisation for safety: accidents situations Specificity of Tram operation is the urban environment. How to make it safe? / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
8 Organisation for safety : risks mitigation Safety Design & Build barriers Maintenance barriers Operation barriers Hazards Hazards Hazards Hazards Bogie Design, Brakes component Regular Tests & Services Driving rules, Operation & Traffic control procedures / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
9 Safety for operation: Key factors Urban environment SAFETY for OPERATION Sub- SYSTEMS Safety Traffic Monitoring & Control Tram Driving Maintenance Plans Maintenance Operators skills Dispatching rules Operation plan, Emergency plan, OCC operators Competencies Knowledge Operating Rules Driving Rules Drivers Competencies Knowledge Rules, procedures and plans are key BUT High competencies & knowledge are MANDATORY / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
10 Organisation at Group level Safety Governance Shareholders level Group level Specific for Metros & Trams operations Safety Committee Rail / Metros & Trams 11th may 2011 Have consistent Key Safety Indicators Put in place strong return on experience, sharing of good practices and training org. Have Safety managers aware, focus & communicating together Continuous improvement plans for safety Local operations remain responsible and fully empowered to manage safety. Safety Culture is a MUST / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
11 Topics cover Keolis & Fjord 1 Partner in Brief Organisation for Safety : get people aware Process & Tools Our pitfalls, challenges & learning Bergen : a good example / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
12 Tools: Training standard HR Process: -Recruitments, -Interview, -Abilities evaluation Training program development Job description Training specification - Missions -Objectives, - Knowledge -Training organization - Competencies -Methods -Evaluations criteria Programs -Sequences -Modules - Means - Resources - Evaluations Driving in commercial service: - Daily logs, - operational events & accidents -Communication with OCC - Customer survey - KPIs for operation - Infrastructure of the Infra. & Rolling Stocks Maintain the certification Refresher training -Programs / Objectives -Evaluations Driving audits: - Evaluations standards Certification: - Assessment on theory - Scenarios for practical assessment Assessment & Certification Evaluations: - Evaluations forms for theory - Evaluation for practices Trainers material: - Presentations, - Texts, - Exercises - Tools Trainees material: - Manuals Safety / Procedures Track Energy Rolling Stock.. - Training material - Exercises, - Fiches etc Training Modules Modules / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
13 Simulation tools as key components for the improvement of the safety Put drivers trainees in situations: normal & degraded modes Train to procedures rarely applied or complex to exercise Check their skills and competencies Have multiple case of near accidents or accidents situation: cars, pedestrians, bicycle / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
14 Tram diving simulator: characteristics Dedicated Virtual line: designed for training purposes «only» To represent different urban environments, To have different case of tram traffic situation, To provide a specific environment applying local rules, Main characteristics of the line: 7 km, 18 Stations 4 different types of terminus 1 depot area : inbound / outbound Multiples ambiances for urban environment Road Traffic & railways Signaling, Power distribution Multiple type of situations of accidents with cars, pedestrians, bicycles Pedestrians in stations with different situations Appropriate training organisation, programs and tools appear as key factors for safety improvement / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
15 Process: audits activity Project Put In Service Ops. & Maint 1 Year 100 days +1 Year Done Angers Brest Dijon Nîmes Melbourne Class E Tours Planned Gold Coast METZ BRT Done Angers Brest Dijon Nîmes Paris Airport Orleans Line B Planned Melbourne Class E Tours Safety purpose Organisation & process Emergency plan Operation safety rules Quality management Recruitment & training Internal control & audit Réalisés Bergen Angers Take over of operations or new project Rennes metro line B Orléans Nottingham / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO 15
16 Topics cover Keolis & Fjord 1 Partner in Brief Organisation for Safety : get people aware Tools deployed Our pitfalls, challenges & learnings Bergen : a good example / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
17 Our pitfalls, challenges & learnings Keolis has never been to faced to serious accident situation where our responsibility has been engaged in Train, Tram or metro - for example no responsible accident in Metro since 30 years, Keolis activities expansions require now to got to a next step to continue this challenge / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
18 Our pitfalls, challenges & learnings Keolis Tomorrow? 1 A VISION What shall be the minimum level of requirements to set up to operations? Keolis Today? 2 The coordination What shall be our processes / procedures to adapt? What shall be the level of control to apply? 3 The changement How to reach this highest level of safety for our customers Employees & the environment? / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
19 Thank you for your attention / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO 19
20 / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
21 Engasjerte og fokuserte medarbeidere. Effektiv, sikker og miljøvennlig drift / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
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37 RESULTATER Sikkerhet Ulykker og farebrems viser synkende trend / T. GUINARD / T.M. MALSNES - NRI Conference - OSLO
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