DATA BACKUP AND STORAGE SERVICE LEVEL AGREEMENT

Transcription

1 DATA BACKUP AND STORAGE SERVICE LEVEL AGREEMENT The purpose of this Agreement (hereafter referred to as the Agreement ) is to set forth a contract arrangement under which Company will provide offsite Data Backup and Storage service ( Service ) on behalf of Customer. Agreements In consideration of the mutual covenants set forth in this Agreement, Company and Customer hereby agree as follows: 1) Terms Subject to the terms and conditions of this Agreement, Company will provide Data Backup and Storage Services for Customer subject to the following terms: a) Length of Service: Customer agrees to an initial twelve (12) month contractual term of service ( Term ). b) Service Start Date: The first payment plus setup charges, if any, shall by due in advance of any service provided. Service shall begin upon Company receipt of payment for such first Terms of service or upon a mutually agreed-upon alternate date. c) Renewal by Customer: This Agreement will automatically renew for successive one (1) month Term unless cancelled in writing by Customer at least 10 days prior to the end of Term renewal date. Renewal prices are subject to change. Renewal of services by Customer indicates agreement to any contract revisions and price changes. Renewal fees for the following term will be automatically invoiced to Customer s account. d) Type of Service(s): Company will provide Customer with a custom, offsite data backup and storage solution according to the attached Specifications (Exhibit B) and may comprise one or more of the following types of backups or consulting: Page 1 of 8

2 i) Backup and Restoration of Data Consulting: Company consultants will make recommendations to Customer on the type(s) of backups and storage that fit the Customer s goal and objectives. Consultants will take into consideration the amount of storage space as well as the speed of the restoration and retrieval of archived data. Consultants may recommend a combination of different full backup and incremental backup types to meet Customer goals and objectives. ii) Standard Copy Backup: A standard copy backup that copies all selected files, but will not mark each file as archived or otherwise flagged as having been backed up. iii) Standard Daily Backup: A standard daily backup that copies all selected files that have been modified on the day that the backup is performed, however, the files are not marked as archived or otherwise flagged as having been backed up. iv) Standard Incremental Backup: A standard incremental backup that copies all of the data that has been modified since the last standard incremental backup. v) Archival Backup: An archival backup that copies all of the data, whether or not it has been modified since the last backup. vi) Physical Storage of Backup Media: A physical location that serves as storage for Customer s data, data backups, and related storage media. vii) Transportation of Backup Media: Services involved in the transporting of backup media between Customer and Company s facilities or location(s). e) Limitation of Service: The nature of Customer data and backups is that they are stored on impermanent physical media which are subject to degradation and technological change. Company will make every effort to continually transfer or upgrade storage devices and media in order to fulfill its obligations under this agreement. Company reserves the right to transfer and upgrade all media and backups as it sees fit unless otherwise agreed upon in the Specifications f) Limitations Due to Time: All data backup and storage is performed on pre-determined schedules (i.e. hourly, daily, weekly), determined by the level of service desired and set forth in the Specifications. Company is not responsible for loss of data or absence of a backup between the time a backup starts and the next scheduled backup. The type of backup performed will also dictate the availability of restorable media; restore points, snapshots, or any other data backup or storage requirement that may be needed by the Customer at any given time. Page 2 of 8

3 2) End User Pricing and Compensation End user pricing is outlined on Exhibit A, attached, and is subject to change at the sole discretion of Company. a) Excessive Use of Services: Company may impose an additional charge or a restriction of services at any time that Customers use of the services imposes a considerable effect on Company resources or system performance. Company shall have sole discretion as to what constitutes excessive use and what activity is considered a violation of either the Company Acceptable Use Policy, or level of service that the Customer is currently using. Company is responsible for monitoring such excessive use for the account as a whole, and has no responsibility to identify a Customer s individual end user, employee, or other agent who may or may not be responsible for the excessive use of services. 3) Terms of Payment Terms of payment are COD unless credit approval has been granted by Company. If credit approval has been granted, credit terms are net 10 days upon receipt of invoice. We reserve the right to revoke any credit extended if payment is in arrears for more than 30 days. 4) Proprietary Information Proprietary information exchanged here under shall be treated as such by Customer. This information shall include, but not be limited to, the provisions of this Agreement, product and services information, and pricing. Customer further agrees to not decompose, disassemble, decode or reverse engineer any Company program, code, or technology delivered to Customer or any portion thereof. 5) Censorship Company will exercise no control whatsoever over the content of the information passing through the network, or web site. Page 3 of 8

4 6) Warranties Company makes no warranties or representations of any kind, whether expressed or implied for the service it is providing. Company also disclaims any warranty of merchantability or fitness for any particular purpose and will not be responsible for damages that may be suffered by Customer, including loss of data resulting from delays, no-deliveries or service interruptions by any cause, or own risk, and Company specifically denies any responsibility for the accuracy or quality of information obtained through its services. Connection speed represents the speed of an end-to-end connection. Company does not represent guarantees of speed or availability of end-to-end connections. Company expressly limits its damages to Customer for any non-accessibility time or other down time to the pro-rata monthly charge during the system unavailability. Company specifically denies any responsibilities for any damages arising as a consequence of such unavailability. a) Antivirus, Trojan, and Malicious Code Disclaimer Company storage devices make use of enterprise class antivirus software in order to protect the server and detect viruses and other malicious code. Infected files will be handled per Company policy and preferences and Company will notify Customer that an infection has been detected in the data being backed up and stored by Company. Company will not, under any circumstance, attempt to delete, repair, or otherwise remove the infection in any file. Customer assumes all responsibility for data backed up on Company storage devices and media that contain virus or malicious code. Customer is responsible for implementing Customer s own internal policies and procedures for opening potentially dangerous attachments, and is encouraged to install antivirus software on all access points or computers using Company Data Backup and Storage Services. b) Warranties on Restoration of Files and Data Customer assumes all responsibility for the integrity and the suitability of the data that is to be restored. Specific requirements for testing the suitability of any data that is to be restored, schedules for such testing, and scenarios under which the retrieval and restoration of data and backup files will occur shall be outlined in the Specifications. Page 4 of 8

5 7) Trademarks and Copyrighted Material Customer warrants that is has the right to use any applicable trademarks or copyrighted material used in connection with this service. 8) Transfer of Agreement Customer may not assign or transfer this Agreement, in whole or in part without the prior written consent of Company. In the event that Customer contemplates whole or partial sale of its business, ownership change, or change in jurisdiction, Customer shall notify Company by mail, facsimile or no less than 60 days prior to the effective date of the event. 9) Termination Company may terminate this Agreement at its sole discretion upon the occurrence of one or more of the following events: 1) failure to comply with any provisions of the Agreement or the Acceptable Use Policy upon receipt of written notice from Company of said failure, 2) appointment of receiver or upon the filing of any application by Customer seeking relief from creditors, 3) upon mutual agreement in writing of Company and Customer. a) Account Deactivation, Termination or Cancellation Upon account deactivation, termination, or deletion, all files and data stored on Company servers will be immediately deleted. Company has no obligation or responsibility to store Customer s data after Customer s account has been deactivated or terminated. 10) Disputes If legal proceedings are commenced to resolve a dispute arising out of, or relating to this Agreement, the prevailing party shall be entitled to recover all costs, legal fees, and expert witness fees as well as any costs or legal fees in connection with any appeals. Page 5 of 8

6 11) Indemnification Customer shall indemnify and hold Company harmless from and against any and all claims, judgments, awards, costs, expenses, damages and liabilities (including reasonable attorney fees) of whatsoever kind and nature that may be asserted, granted or imposed against Company directly or indirectly arising from or in connection with Customer s marketing or support services of the product or services or the unauthorized representation of the product and services or any breach of this Agreement by Customer. 12) General If any provision of this Agreement is held to be unenforceable, the enforceability of the remaining provisions shall in no way be affected or impaired thereby. This Agreement shall be governed by and construed in accordance with the laws of the State of North Dakota. Exclusive jurisdiction and venue shall by in the Burleigh County, North Dakota Superior Court. A failure by any party to exercise or delay in exercising a right of power conferred upon it in this Agreement shall not operate as a waiver of any such right or power. 13) Acceptance Any and all use of the Service constitutes Acceptance of this agreement by Customer. Page 6 of 8

7 EXHIBIT A DATA BACKUP AND STORAGE SERVICE SPECIFICATIONS CUSTOMER BACKUP PLAN: XXXX GB (See page 8). This is the anticipated storage need, including retention days required. Once a full backup has been performed, our backup system backs up changes and uses compression when storing files. At a minimum, assume you will need what a full backup would require plus the gigabytes in data change over a period of days (or hours) that you would like to retain. Once data reaches its maximum retention time, it is deleted from the backup system. Public IP Private IP Notes / Exclusions VM or Physical OS Max GB* Cycle Req Reten Days * Maximum data storage anticipated in a single, full backup of the data. Assume 1.5x compression. Page 7 of 8

8 EXHIBIT A Cont d DATA BACKUP AND STORAGE SERVICE SPECIFICATIONS Plans include 1 server license with additional licenses available at $15 per month per server. Pricing shown below is current as of: 10/28/2013. Prices are subject to change. Plan Price 50 GB $12.48/m 100 GB $24.95/m 150 GB $37.42/m 200 GB $49.90/m 300 GB $74.85/m 400 GB $99.80/m 500 GB $124.75/m 750 GB $187.13/m 1000 GB $249.50/m Additional Specification Notes: Labor to restore data is NOT included in this backup plan. Data restoration services will be invoiced by the quarter-hour at the Company s then-current hourly rate for such services. Page 8 of 8