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1 Chris Amaris, MCITF? CISSP Rand Morimoto, Ph.D., MCITP Pete Handley, MCITP David E. Ross, MCITP lechnical Edit by Guy YardenI Microsoft Center 2012 Syste UNLEASHE 800 East 96th Street, Indianapolis, Indiana USA

2 Table of Contents Introduction 1 1 Overview of the System Center Suite 5 What Is System Center? 6 Understanding System Center Configuration Manager 9 Understanding System Center Operations Manager Understanding System Center Data Protection Manager Understanding System Center Virtual Machine Manager Understanding System Center Service Manager 40 Understanding System Center 2012 Orchestrator 45 Understanding System Center Licensing Best Practices SO Configuration Manager 2012 Design and Planning 55 What's New in ConfigMgr Explaining How Configuration Manager Works 60 Understanding Content Distribution 66 Understanding Asset Management 70 Reporting from Configuration Manager 74 Configuration Manager Architecture Components 75 Securing Configuration Manager 88 Understanding Component Requirements Configuration Manager Design Considerations 94 Understanding Client Schedules 105 Planning for Internet-Based Client Management 106 Putting It All Together in a Design Best Practices Configuration Manager 2012 Implementation and Administration 115 Sample Organization 115 Configuring Installation Prerequisites 118 Implementing the Centra] Administration Site 124 Deploying the Primary Sites 129 Deploying the Secondary Sites 134 Configuring the Hie chy 138

3 Contents v Configuring Sites 148 Configuring Client Settings 156 Implementing Internet-Based Client Management Best Practices Using Configuration Manager 2012 to Distribute Applications, Updates, and Operating Systems 181 Understanding Content Distribution 181 Defining Collections 185 Understanding Application Management 189 Managing Deployments 203 Understanding Software Updates 215 Deploying Software Updates 219 Understanding Operating System Deployment 225 Deploying Operating Systems 234 Extending with Microsoft Deployment Toolkit Best Practices Using Configuration Manager 2012 for Asset Management and Reporting 245 Understanding Asset Data 246 Configuring Client Settings for Inventory Collection 248 Understanding Reporting 249 Customizing Hardware Inventory 261 Understanding Asset Intelligence 269 Understanding Software Metering 277 Understanding Compliance Settings 278 Monitoring the Baselines and Compliance Best Practices Operations Manager 2012 Design and Planning 289 What's New With Operations Manager Understanding How OpsMgr Works 291 OpsMgr Architecture Components 296 Securing OpsMgr 311 Fault Tolerance and Disaster Recovery 317 Understanding OpsMgr Component Requirements 323 OpsMgr Design Considerations 328

4 vi Microsoft System Center 2012 Unleashed Putting It All Together in a Design 335 Planning an Operations Manager Deployment 345 Best Practices Operations Manager 2012 Implementation and Administration 355 Installing Operations Manager Deploying OpsMgr Agents 373 Monitoring DMZ Servers with Certificates 385 Configuring Operations Manager Administering Operations Manager Backing Up OpsMgr Best Practices Using Operations Manager 2012 for Monitoring and Alerting 421 Using OpsMgr Consoles 422 Working with Management Packs 425 Exploring the Operations Manager Management Pack 432 Exploring the Windows Management Pack 440 Exploring the Active Directory Management Pack 451 Exploring the Exchange 2010 Management Pack 466 Exploring the SQL Server Management Pack 478 Exploring the Cross Platform Management Packs 487 Management Pack Templates 491 Custom Management Packs Best Practices Using Operations Manager 2012 for Operations and Security Reporting 511 Reporting from OpsMgr 512 Generating and Scheduling Reports 514 OpsMgr 2012 Maintenance Reports 532 Audit Collection Services Reporting 541 Service Level Tracking 548 OpsMgr 2012 Dashboards 554 Publishing Dashboards into SharePoint Best Practices 566

5 Contents vii 10 Data Protection Manager 2012 Design, Planning, Implementation, and Administration 567 What Is System Center Data Protection Manager? 568 Data Protection Manager Background 572 Data Protection Manager Prerequisites 578 Planning a Data Protection Manager Deployment 580 Deploying Data Protection Manager 587 Completing Required Configuration Tasks 591 Creating Protection Groups 601 Administrating Data Protection Manager Best Practices Using Data Protection Manager 2012 to Protect File Systems, Exchange, SQL, and SharePoint 619 Protecting File Servers 620 Protecting System State 622 Protecting Exchange Servers 624 Protecting SQL Servers 635 Protecting SharePoint Farms 643 Protecting Virtualized Environments Best Practices Virtual Machine Manager 2012 Design, Planning, and Implementation 663 Understanding Virtual Machine Manager 663 Virtual Machine Manager Background 673 What's New in System Center Virtual Machine Manager Virtual Machine Manager Prerequisites 678 Planning a Virtual Machine Manager Deployment 682 Deploying Virtual Machine Manager Best Practices Managing a Hyper-V Environment with Virtual Machine Manager Understanding the VMM Private Cloud 704 Using the VMM Management Interfaces 707 Understanding Virtual Machine Conversions 716 Managing VMM User Roles 729 Deploying Virtual Machines 740 Migrating Virtual Machines 747

6 viii Microsoft System Center 2012 Unleashed Understanding and Implementing Server App-V Best Practices Service Manager 2012 Design, Planning, and Implementation 761 What's New in Service Manager Explaining How Service Manager Works 763 Service Manager Design Parameters 769 Putting It All Together in a Service Manager Design 775 Planning a Service Manager Deployment 783 Deploying Service Manager 791 Deploying Service Manager Connectors 805 Backing Up Service Manager Best Practices Using Service Manager 2012 for Incident Tracking and Help Desk Support 819 Incidents and Problems 819 Configuring Incident Settings 821 Service Manager Notifications 830 Creating New Incidents 836 Working with Incidents 846 Configuring Problem Settings 856 Working with Problems 859 Incident and Problem Reports Best Practices Using Service Manager 2012 for Service Offerings and Change Control Management 871 Service Manager 2012 and the Infrastructure Optimization Model 871 Service Offerings and Request Offerings in SM Release Management in SM Change Requests and Activities 885 Configuring Change Settings 887 Change Management Templates and Workflows 889 Initiating Change Requests 892 Working with and Approving Change Requests 896 Implementing Change Requests 903 Managing Configuration Items 910

7 Contents ix Working with Change, Activity, and Configuration Management Reports Best Practices 920 System Center Orchestrator 2012 Design, Planning, and Implementation 921 Overview of System Center Orchestrator 921 History of System Center Orchestrator 924 System Center Orchestrator 2012 Installation Prerequisites 924 Orchestrator Security Planning 926 Installing System Center Orchestrator 2012 on a Single Server 928 Installing System Center Orchestrator 2012 on Separate Systems 933 Additional Tasks Following Orchestrator Installation 939 Getting Familiar with the Orchestrator 2012 Management Consoles 942 Installing Integration Packs 949 Designing and Using Runbooks 952 Runbook Permissions Best Practices 968 Index 969

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