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3 Welcome to the Résumé Workshop Goal: At the end of this workshop, you will be better prepared to write your winning résumé that will truly answer the question why should an employer hire you? An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.. WSHP_04_02/2014


5 Table of Contents What is a Résumé... 4 Basic Writing Tips... 5 Lucky 13 Guidelines... 7 Résumé Formats: Which One is Best?... 8 Applicant Tracking Software... 9 Keywords Getting Prepared Personality Traits/Soft Skills Transferable Skills Business Skills Areas of Accomplishment Creating Your Accomplishment Statements Action Words Accomplishment Worksheet Key points of a Résumé Chronological & Combination Résumé Samples Functional Résumé Samples Text Résumés Templates Cover Letter Tips and Cover Letter Samples Thank You Follow-up Letter... 61


7 WHAT IS A RÉSUMÉ? 1. A résumé is an organized written presentation of relevant information and accomplishments specifically targeted toward your work/job search objective. 2. It is the answer to why an employer should hire you. 3. It is your initial introduction to process people and decision makers, inside or outside your company, when applying for a job or promotion. 4. It is support documentation to pass on to your existing network of contacts... people you know who then pass it on to people they know. 5. It forces you to inventory your skills, background, education, soft skills and accomplishments in a concise manner. 6. It is an essential tool that supports your job search campaign. 7. It helps you to write your quality cover letters. 8. It prepares you for your interview. 9. It validates who you are and what you have to offer. 10. It serves as an attachment to your job application or contract proposal. 11. It can assist your references in speaking out in your behalf. 12. It is a reference tool to match job leads with your experience. 13. It is a tool that can build your confidence. 14. It helps you make a favorable impression. 15. It is a tool that can help you prepare your infomercials, personal introductions, working a room and small talk. It is your story, your track record, your working life. 4

8 BASIC WRITING TIPS A résumé will be read/skimmed in approximately 20 seconds. It should be clear, direct, effective, professional and easy to read. These days, job seekers must have two versions of their résumés. One version should be an unformatted and text only résumé ideal for online posting through EFM and other job search websites; the second version should be a well formatted (Word Document or PDF) résumé for in-person interactions (interviews, networking opportunities, etc.). Both résumés must address your market value and answer in 20 seconds or less, the question Why should I hire you? Key in on accomplishments, credentials and experience. Prioritize this information and put these important facts first in the top third of the page. BEFORE YOU BEGIN, THINGS TO KNOW: Use 1/2 inch margins, bold type and headings, indentations and bullets for emphasis and to guide the reader s eye. Balance white space and information; use short sentences and short paragraphs. Use the left-hand margin for emphasis. Print only on one side of 8 1/2 x 11 paper. Use an excellent printer. Smudged, faint, heavy or otherwise poor quality print will discourage readers. Do not staple or paperclip your correspondence. For in web/text only résumés, use Courier New font in type; do not use special formatting like bullets, tabs, italics, etc. For in-person only résumés use the New Times Roman, Tahoma or Arial fonts in a type. Use bullet statements to facilitate skimming. Avoid long paragraphs and large blocks of text. 1. Know your audience before you begin to prepare the document. Target the résumé to the job and the employer. Use a good quality white or ivory paper only. 2. Make sure your résumé is free of all spelling, grammatical or typographical errors. Have someone else proofread your résumé. 3. Use a standard address format and, if you have more than one phone number, enter it on a separate line 4. Have a Job Title and place it high on your résumé (underneath your name and contact information). 5. Have a Performance Profile section on your résumé that describes your ability to do the job. 6. Have at least 8 Keyword nouns comprised of industry specified hard skills, qualifications or terms, which can be identified by going through 10 job postings/listings with similar job titles in your field and taking the words that are repeatedly mentioned. Repeat these keywords throughout your résumé and cover letter. 5

9 BASIC WRITING TIPS-continued 7. Sell features and benefits. What skills do you have that will interest the employer? 8. Quantify your accomplishments. Tell how much, how many, how often. 9. Don t extend your employment dates to fill in gaps. 10. Package the résumé in an exciting way. Use action words. 11. Be sure the résumé is well organized and concise; 1 to 2 pages in most cases. 12. Provide the last 10 years of your work history (15 years if relevant). 13. Do not overuse capitalization, italics or underlines. 14. The résumé must be professionally presented, consistent with the industry. 15. Your résumé can have a distinct personality. Choose your language carefully. 16. Your most recent job may use current or past tense depending on your current status. Use past tense to describe accomplishments, as they are completed actions. 17. Use up-to-date terminology, key words relevant to the industry you have targeted. 18. Spell out terms versus using abbreviations and acronyms. 19. Write the résumé in the third person and avoid using the pronoun I. 20. Do not include personal information. 21. Always include a cover letter unless you are told differently by the employer. 22. If you are a graduate student or have been out of the workforce for a while, you must make a special effort at displaying high emotion, potential, motivation and energy. For example, show that you are resourceful, innovative, and a contributing team member. 23. The résumé should be a positive document. Do not lie, but you don t have to tell all. Keep negative thoughts and concepts out of your résumé. 6

10 LUCKY 13 GUIDELINES The single most important thing to remember when you are preparing a printed résumé is that you are writing a sales document. You have a product to sell yourself and it must be attractively packaged and presented. To compete against hundreds, if not thousands, of other qualified candidates, your résumé must be sharp, distinctive, and dynamic in both its wording and its visual presentation. Here are some guidelines that will help you accomplish this goal: Guideline #1 Guideline #2 Guideline #3 Guideline #4 Guideline #5 Guideline #6 Guideline #7 Guideline #8 Guideline #9 Guideline #10 Guideline #11 Guideline #12 Guideline #13 Think bottom line. How can you improve a company s economics? Think goals. What can you do to further the achievement of organizational goals? Think about ways to exceed expectations, such as noting that you made more sales than you were projected to make or service more customers than required. Choose your words with care. Make them powerful and compelling. Remember that your résumé is a sales tool. Don t write an autobiography or memoir. Use strategy, not gimmicks, like hiding dates or leaving them out completely. Make the format reader friendly. Key points should be easy to find, easy to read, and readily accessible. Don t be afraid to blow your own horn. Remember, your competition will! Don t include salary or other information not relevant to your career objective. Separate responsibilities from achievements in the employment section. For instance, responsibilities can be outlined within paragraphs but achievements can be bulleted to stand out. In most cases, it s not what you did but how well you did it that determines hireability. Put yourself in the shoes of the person who is hiring you. What would he or she want to see on your résumé? Identify and clearly document your signature talents, such as saving money, adding to sales, improving productivity, or enhancing efficiency. These have high-impact value. Wear your résumé with pride, confidence, and certainty. When you do, you ll interview well. 7

11 RÉSUMÉ FORMATS: WHICH ONE IS BEST? RÉSUMÉ FORMAT Reversed Chronological Combination Functional ADVANTAGES DISADVANTAGES BEST USED BY Widely used format Logical flow, easy to read Showcases growth in skills and responsibility Shows promotions and impressive titles Show company loyalty Highlights most relevant skills and accomplishments De-emphasizes employment history in less relevant jobs Combines skills developed in a variety of jobs or other activities Minimizes drawbacks such as employment gaps and absence of directly related experience Emphasizes skills rather than employment Organizes a variety of experience (paid and unpaid work, other activities) Disguises gaps in work record or a series of short term jobs Emphasizes gaps in employment Highlights frequent job changes Emphasizes employment but not skill development Emphasizes lack of related experience and career changes Points out demotions/career set backs Confusing if not well organized Requires more effort and creativity to prepare Viewed with suspicion by employers due to lack of information about specific employers and dates De-emphasizes growth/job titles Individuals with steady work record Individuals with experience that relates directly to the position applied for Career changers or those in transition Individuals reentering the job market after some absence Individuals who have grown in skills and responsibility Individuals pursuing the same or similar work as they ve had in the past Individual with no previous employment Individuals with gaps in employment Frequent job changers Individuals who have developed skills from other than documented employment 8

12 APPLICANT TRACKING SOFTWARE What is Applicant Tracking Software (ATS)? Applicant Tracking Software is a database of both jobs and jobseekers that gives a recruiter the ability to build a searchable file of candidates with very little administrative effort, and then to search that database easily for the purpose of finding all candidates who might be qualified to fill an open position. It allows recruiters to review and consider résumés based on the skills and requirements that are needed for a listed job. Mistakes that could remove you from consideration: 1. Résumé Not Attached to Application Cut and paste résumé; if attaching, make sure résumé gets attached to application before submitting. 2. Wrong Contact Information Ensure that contact information is correctly inputted in the right field. Double check all information before saving and submitting. 3. Unfocused Search Ensure that you are only applying for positions that you are qualified to do. Applying to too many positions or to positions without similar skill sets can disqualify you from serious consideration. 4. Did Not Include Keywords in Résumé and Cover Letter Whether you're a project manager, or a marketer, read every job posting related to your profession to get a sense of the key skills and capabilities organizations consistently seek. Even if you don't plan to apply for these jobs, scanning the ads will increase your awareness of the most commonly used industry-standard terms and keywords that you should build into your résumé and cover letter. Applicant tracking software use keyword-matching algorithms as one way to identify potentially qualified candidates 5. Used fancy formatting or fonts Depending on the tracking software, its system might scan your résumé into a back-end database. To ease scanning, format your résumé as simply as possible; don't include graphics, pictures or tables, because they won't scan. Also limit the amount of bold, italics and underlining, and use a font that scans easily, such as Times New Roman, Arial, Helvetica, Century, Century Gothic, Bookman, Garamond or Trebuchet. Once your information is in the system, you may be considered for other positions, as recruiters search their candidate database on the ATS system frequently. 9

13 KEYWORDS The key to matching employer s needs Job candidates need to speak the language of employers. Communicate the right messages to the right people through the use of keywords and keyword phrases. What are keywords? Keywords are hot words, jargon or buzzwords associated with a specific industry, profession or job function. When used effectively, a keyword phrase can communicate an entire message with a simple word or two. These keywords are used by recruiters, employers and job seekers, as each explore databases and job websites for résumé and job leads. Most companies today use applicant-tracking software, which scans résumés for keywords about training, degrees, job titles and experience. Today, keywords are everywhere - in industry and every profession - and must be vital components of each job seeker s campaign. Keywords get you noticed, not passed over! Keywords should be used in: Powerful résumés Cover letters Thank you letters Career profiles Infomercials Interview responses Example #1 Human Resources Professional Benefits Design & Administration Diversity Management Employee Communications Employee Recognition Employee Relations Example #2 International Business Professional Cross-Border Transactions Cross-Cultural Business Relations Foreign Government Relations Global Business Development Import & Export Operations Example #3 Manufacturing Professional Human Resources Information Systems Labor Relations & Union Negotiation Performance Appraisals & Promotions Training & Development International Trade Joint Venture Transactions Mergers & Acquisitions Multinational Contract Negotiations Worldwide Sales & Marketing Capital Projects Facilities Management & Expansion Logistics Operations Management Process Automation Product Manufacturability Productivity Improvement Quality Assurance Warehousing & Distribution Workforce Management 10

14 Example #4 Retail Professional Buying Customer Loyalty Customer Service Department Management Inventory Planning & Control Loss Prevention Merchandising Product Planning & Positioning Retail Store Operations Sales & Sales Management Example #5 Technology Professional E-Commerce Information Systems Management Internet Technology Multimedia Technologies Networking Technology Next-Generation Technology Systems & Applications Technology Commercialization Technology Transfers & Licensing User Training & Support Example #6 Human Services Professional Behavior Management & Modification Case Management Client Advocacy Counseling Crisis Intervention Diagnostic Assessment & Evaluation Discharge Assessment & Evaluation Discharge Planning Program Planning & Administration Social Services Treatment Planning Example #7 Hospitality Professional Back-of-the-House Catering & Convention Services Facilities Management Food & Beverage Front-of-the-House Guest Services Labor Cost Controls Menu Planning & Pricing Multi-Unit Operations Management Occupancy Management 11

15 GETTING PREPARED The key to writing a winning résumé is GETTING PREPARED. The most important exercise you can do is take a personal inventory of who you are and the value you bring to the employer. Make a list of your: Soft skills Transferable skills Business skills Technical skills Accomplishments Refer to the worksheets in this section to help you through this process. 12

16 PERSONALITY TRAITS / SOFT SKILLS H = High A = Average L = Low Active Easy-going Methodical Self-Confident Accurate Efficient Meticulous Self-Controlled Adaptable Emotional Motivating Self-Motivated Adventurous Energetic Moderate Sensible Affectionate Enterprising Modest Sensitive Aggressive Enthusiastic Natural Serious Alert Fair-minded Obliging Sharp-witted Ambitious Farsighted Open-minded Sincere Articulate Firm Opportunistic Sociable Artistic Flexible Optimistic Spontaneous Assertive Fabulous Organized Spunky Attractive Forceful Original Steady Bold Friendly Outgoing Story-teller Broad-minded Fun-loving Passionate Supervisor Business-minded Generous Patient Tolerant Businesslike Goal Oriented Peaceable Technical Calm Gentle Persevering Terrific Capable Good Attitude Pleasant Tender Careful Good-natured Poised Team-player Cautious Happy-go-lucky Polite Trainable Cheerful Hardworking Popular Troublemaker Clear-thinking Humble Perceptive Talker Clever Helpful Practical Unique Competitive Honest Precise Understanding Confident Humorous Problem solver Unreasonable Conscientious Idealistic Progressive Vain Conservative Imaginative Project oriented Verbal Considerate Independent Punctual Venturous Cooperative Individualistic Purposeful Vibrant Courageous Industrious Quick Voluntary Creative Informal Quiet Willing Curious Integrity Rational Wasteful Daring Intellectual Realistic Weak Deliberate Inventive Reasonable Winner Democratic Kind Reflective Worker Dependable Leisurely Relaxed Yawning Determined Light-hearted Reliable Yielding Dignified Likable Reserved Youthful Discreet Logical Resourceful Zany Dominant Loyal Responsible Zealous 13

17 TRANSFERABLE SKILLS Transferable skills are general skills that can be useful in a variety of jobs and can be transferred from one job or even one career to another. Performed successfully in highly visible positions of increasing responsibility Outstanding telephone communications; patient, personable and receptive Accurately interpret customer s problems and offer the best solution Sincerely enjoy serving the public, excellent listening skills Proficient at organizing & prioritizing tasks Good verbal/written communication skills Industry reputation for professionalism and competence Confident in making on-the-spot decisions Versed in preparation and analysis of financial statements Strong interpersonal and communication skills Remain calm and work well under demanding conditions Diplomatic and effective in customer relations Reputation for excellence and high quality service to clients Enjoy a dynamic and challenging work environment Well organized with good time management skills Able to defuse difficult situations Fast learner with a wide range of practical skills/computer skills/basic office systems Skilled in handling sensitive issues with diplomacy and objectivity Positive, professional attitude; committed to service excellence Dependable and hard working, gets along well with colleagues Excellent at follow-up and accurate detail work Experienced team worker; able to work cooperatively or independently Skilled in assessing needs Poised and self-confident in dealing with a wide variety of people Take pride in doing a good job and achieving results/able to set and achieve goals High energy, peak performing professional Goes the extra mile and adheres to high business standards Great with numbers, research projects, data compilation, pricing statistics Interface well with superiors, peers and subordinates Reputation for attaining organizational profit and growth objectives Effective supervisory skills Bi-lingual--English/Spanish or other Creative business writer Eager to learn and apply new information and skills Resourceful with ideas and concept development Strong skills in training and development Track record of making a company money, saving them money or saving them time Good salesmanship 14

18 BUSINESS SKILLS Business skills are specific skills needed to perform a job task. Communicating Relating to customers Managing conflict Corresponding Editing Interviewing Listening Mediating Negotiating Presenting ideas Public speaking Writing Drawing Facilitating Coordinating Scheduling Following up Reporting Recording Cataloging Correcting Managing/Directing Advising Approving Decision making Delegating Developing procedures and systems Directing Formulating Implementing Instructing Interpreting policy Managing details Managing people Managing tasks Problem solving Project managing Revitalizing Serving as change agent Developing People Coaching Counseling Teaching Developing Helping others Motivating Team building Training Assessing performance Managing Data Assessing quality Computing Judging quality Measuring Setting standards Taking inventory Managing information Gathering data Researching and analyzing economics Financial Management Analyzing budgets Analyzing finances Auditing Budgeting Cost accounting Managing finances Financial planning Fundraising Serving Serving customers Responding promptly Relating Handling complaints 15

19 Planning Analyzing Conceptualizing Designing Developing strategy Organizational development Policy development Researching Reviewing Strategizing Surveying Selling/Marketing Selling Marketing Writing proposals Pricing Analyzing markets Advertising Promoting Managing sales Relating to clients Creating Technical Skills Computer literate Engineering Designing Programming Tooling Inventing Manufacturing Designing systems Developing products Organizing Administering Categorizing Developing work plans Setting priorities Assigning Projecting Specialized Skills Strongest Skills: 16

20 Areas of Accomplishment Increased sales Reduced overhead Reduced inventories Improved productivity Reduced workforce/headcount Identified an overlooked problem Made your own job easier Made job easier for others Implemented new office systems Trained new or existing employees Promoted employees Suggested new products Increased profits Saved the company money Increased inventory turns Reduced overtime expenditures Managed growth without additional costs Caught errors early Overcame obstacles Met difficult deadlines Implemented more efficient procedures Developed a training manual Motivated employees to achieve goals Worked as production (office) team leader Earned production bonus by exceeding quota Solved problems not related to my job Actively served on quality improvement teams Exceeded management expectations Created new programs Evaluated new equipment Promoted twice based on merit Attracted new customers Eliminated costly downtime Reduced customer response delay time Earned production bonus Enhanced customer loyalty Remember: Always quantify (when possible) your accomplishments. Tell how much, how many, how often. Use dollar amounts, numbers, and percentages. Samples: (more samples are available in the résumé chapter) Achieved and maintained a 98% Customer Satisfaction rating. Reduced travel expenses by 9% by using in-house internet technology. Overhauled organizational reporting systems resulting in more timely and accurate reports. Increased growth of national publication by improving weekly circulation by 15%. Developed a patient checklist to assist physicians in educating patients in the use of equipment that led to a 75% decrease in after-hours service calls. Established and directed a full-time volunteer staff of 20 people. Successfully opened new markets throughout Latin America. Sales profit growth generated $2.7 million annually. Significantly improved staff morale and teamwork, resulting in high productivity and overall production. 17

21 CREATING YOUR ACCOMPLISHMENT STATEMENTS Identifying an Accomplishment Identifying an accomplishment is very similar to telling a story. The story might go something like this: When I was in the Employee Records Department, I was responsible for processing salary increases. It took one week to process an increase and this seemed too long. I flow-charted the process and found duplication in three of the steps. I proposed a new process to management in both my Department and the Payroll Department which eliminated the duplication. I documented the new procedure, trained the staff in both departments, and established check points to see if everything was working. After using this new procedure for two weeks, we had reduced the processing time by about 20%. Analyzing an Accomplishment The components of the above accomplishment are: PROBLEM: Processing time of salary increases too slow. ACTION: Flow-charted and analyzed current procedure, identified duplicate work, developed and proposed new procedure, documented the new procedure, trained the staff and checked for accuracy. OUTCOME/BENEFIT: Processing time reduced by 20%. Writing the Accomplishment Statement An accomplishment statement is a concise statement, which combines the ACTION and OUTCOME/BENEFIT components of an accomplishment. An accomplishment statement for our sample accomplishment might look like this: Analyzed, modified and implemented a revised procedure for processing salary increases, which reduced processing time by 20%. Another accomplishment statement which can be derived from this example is: Trained staff on new procedure for processing salary increases, which resulted in increased accuracy and efficiency. 18

22 ACTION WORDS Look over these words and find ones that best describe your knowledge and skills. Use them in your career summary statement, job descriptions and accomplishment statements. Management Communication Communication Research Technical Teaching Skills Skills (continued) (continued) (continued) Skills Appointed Addressed Published Inspected Equipped Adapted Administered Arbitrated Persuaded Interpreted Engineered Applied Analyzed Arranged Promoted Interviewed Fabricated Advised Assigned Authored Reasoned Investigated Innovated Assisted Attained Advised Re-negotiated Identified Installed Clarified Contributed Convinced Rewrote Obtained Integrated Coached Chaired Corresponded Reconciled Observed Invented Communicated Consolidated Composed Recruited Organized Maintained Coordinated Contracted Communicated Screened Recorded Managed Consulted Coordinated Conducted Staffed Researched Mapped Developed Conceptualized Created Spoke Reviewed Modified Defined Conducted Collaborated Translated Solved Monitored Enabled Counseled Developed Tripled Studied Operated Encouraged Delegated Directed Trained Summarized Originated Evaluated Directed Drafted Wrote Surveyed Overhauled Explained Eliminated Demonstrated Won Systematized Programmed Educated Executed Delivered Widened Uncovered Packaged Encouraged Headed Designed Unraveled Photographed Facilitated Improved Debated Research Validated Prepared Guided Increased Exhibited Skills Verified Remodeled Informed Innovated Explained Repaired Instructed Incorporated Edited Audited Technical Redesigned Illustrated Implemented Enlisted Clarified Skills Reduced Persuaded Launched Facilitated Collected Reproduced Presented Managed Formulated Conducted Assembled Restructured Set goals Mobilized Interpreted Critiqued Assessed Set up Simplified Organized Illustrated Classified Accelerated Solved Trained Oversaw Inspired Collaborated Built Separated Planned Interviewed Collected Changed Shaped Financial Prioritized Involved Compared Coded Synthesized Skills Produced Instructed Compiled Collated Tailored Recommended Influenced Completed Computed Upgraded Administered Reorganized Lectured Computed Converted Utilized Allocated Reviewed Lobbied Diagnosed Calculated Validated Analyzed Scheduled Marketed Determined Devised Appraised Streamlined Mediated Discovered Developed Audited Strengthened Moderated Evaluated Displayed Authorized Supervised Negotiated Examined Diagnosed Balanced Unified Provided Extracted Detailed Budgeted Widened Publicized Exhibited Decreased Calculated Proposed Gathered Designed Computed 19

23 Financial Creative Helping Clerical Skills (continued) (continued) (continued) Converted Integrated Represented Supported Cut Introduced Instructed Restructured Systematized Controlled Inspired Supported Separated Corrected Invented Solicited Served Developed Launched Suggested Dispersed Originated Clerical Supported Forecasted Performed Skills Tabulated Funded Redesigned Updated Generated Shaped Approved Justified Simplified Arranged Marketed Streamlined Administered Managed Visualized Attended Purchased Catalogued Planned projected Helping Classified Reconciled Skills Collected Reduced Compiled Re-evaluated Achieved Coded Re-negotiated Attended Collated Reported Assessed Created Researched Assisted Delivered Set Counseled Dispatched Simplified Clarified Distributed Trimmed Coached Dispersed Tabulated Diagnosed Executed Tailored Designated Expedited Updated Distributed Expanded Validated Delivered Filed Verified Demonstrated Generated Expedited Gathered Creative Educated Helped Skills Exhibited Identified Founded Inspected Acted Facilitated Implemented Attended Familiarized Inspected Conceived Guided Monitored Conceptualized Gathered Modified Created Generated Ordered Customized Initiated Operated Designed Inspected Organized Developed Identified Prepared Directed Informed Processed Eliminated Located Provided Established Motivated Purchased Expanded Monitored Proceeded Fashioned Mapped Recorded Founded Modified Retrieved Illustrated Nominated Repaired Initiated Referred Reported Innovated Rehabilitated Screened 20


25 Key Points of a Résumé 22

26 23

27 KEY POINTS OF A RÉSUMÉ JOB TITLE EXAMPLES: Call Center Manager Construction Manager Personnel Clerk Retail Sales Associate Legal Secretary Plant Manager Bank Teller Medical Claims Examiner Forklift Operator Policeman Food & Beverage Manager Maintenance Worker Computer Programmer Nurses Aide CAREER SUMMARY STATEMENT EXAMPLES: SAMPLE #1 Administrative Assistant with more than twenty years experience in the pharmaceutical and banking industries. A self-starter with exceptional computer skills in: Desktop Publishing Data Management Systems Graphics SAMPLE #2 Two and a half years of diversified administrative experience in the health care industry. Demonstrated effectiveness handling complex projects, developing strong internal and external customer relations and responding to department needs on short notice. SAMPLE #3 Unique telecommunications and MIS background. Demonstrated excellence using technical skills to build internal and external customer satisfaction. Record of no-downtime over a three-year period while solely supporting 1,100 employees. SAMPLE #4 Senior marketing executive with 12 years experience in cosmetics and packaged goods industry in the United States and France. Unique combination of analytical and strategic approach with creative ability and intuition for business moves. Track record of developing and implementing successful strategies and programs resulting in opening new market segments. SAMPLE #5 Extensive experience in credit policy and risk management. Establishing guidelines and reaching decisions quickly in a transaction-oriented atmosphere. Proven experience managing credit approval in five departments experiencing difficulties, reducing loan losses by an average of 50%. SAMPLE #6 Financial executive with expertise in managing staff and operations including internal controls, policies and procedures. Consistently able to implement cost efficiencies and streamline operations, even during acquisitions and divestitures. 24

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