OUR FOCUS YOUR GROWTH

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1 ANALYTICS SERVICES

2 OUR FOCUS YOUR GROWTH There is a plethora of data around us. For most companies, managing this data is becoming vital to building competitive advantage, sustaining and identifying new areas for productivity growth, driving innovation, and managing evolving customer demands. The global data analytics outsourcing market is expected to grow at a compounded annual growth rate of 31.68% between , according to a recent report from Research and Markets. OUR DIFFERENTIATORS In a fiercely competitive market, companies are balancing the business need for revenue growth and operational effectiveness, with an ever increasing customer demand for innovation in products, services and experiences. In addition, shrinking demand in matured markets, has compelled organisations to shorten their decision making and reduce the time-to-market. Therefore, business leaders need to make quicker and more informed decisions to outpace competition. At Xchanging, our domain centric bespoke solutions, encompassing Strategic Business and Operational Performance, enable you to stay ahead of the curve and drive top line and bottom line impact. Xchanging s Strategic Business offering, a combination of processes, tools and expertise, helps organisations analyse the prevailing business environment. In addition, we also help in forecasting future trends by drawing meaningful and engaging insights from past data. We achieve this by moving away from standard reporting to more advanced predictive modeling, forecasting and optimisation models, that shape strategic decision making. At Xchanging, we are focused on helping you: Drive business growth, by leveraging Xchanging s Strategic Business offering. The solution provides deep insights into the existing business scenario, and helps you take informed decisions Attract and retain customers by leveraging Xchanging s and Marketing. The offering allows you to drive tailored marketing programmes, actively manage customer interactions to increase retention, and improve your marketing team s performance Improve risk management by leveraging Xchanging s Risk offering. This supports you in strategic decision making, and also to execute rigorous risk-management analysis Domain Expertise: We have a highly skilled team of experienced professionals, with deep analytical skills, industry knowledge and process experience. They have a rich academic background in statistics, mathematics and advanced econometrics; and are advanced Statistical Analysis System (SAS) certified professionals. In addition, we also have a team of PhD holders, with domain specialisation in analytics Bespoke Industry Solutions: We offer industry tailored solutions, built around an end-to-end range of data and analytical services, with consulting and domain services layer on the top. Our analytics platform comes with role-based dashboards, data models, source data connectors, and a rich easy-to-use interface. We are working with some of the leading brands across industries such as financial services, telecom, healthcare, retail, real estate and insurance; offering a combination of consulting and process re-engineering solutions. We offer this, by leveraging our technology and analytics expertise, to help our customers achieve desired business outcomes Business Transformation: We leverage our data and analytical services, to help you unlock the potential of your data, and acquire a strong competitive advantage, operational efficiency, risk management, and market intelligence 02 03

3 OUR ASSETS YOUR ADVANTAGE At Xchanging, we integrate our experience and understanding of business scenarios, with advanced technology and analytical techniques. We leverage these to offer you a wide range of analytics services, from basic data management to matured advisory and consulting services. Our Strategic Business offering helps you gain a stronger competitive advantage, and drive innovation. With our and Marketing solution, we analyse the growing data on customer behaviour and buying patterns, and help you influence buying decisions in a timely manner. In addition, we also harness our understanding and insights into customer behaviour, to help you introduce tailored marketing and customer engagement programmes; actively manage customer interactions to increase retention; and improve marketing performance. In Operational Performance, we apply analytical tools and methodologies to operational data, to help you drive operational and sales efficiency, and increase customer satisfaction. For instance, we undertake root cause analysis of complaints for identifying key grievances. This results in improved process efficiency and customer satisfaction. Similarly, our Instant Experience (ICE) analysis, identifies factors contributing to low ICE scores. In Satisfaction Survey Analysis, our experts use various statistical techniques like correlation analysis, association analysis and multivariate analysis, to group highly correlated parameters influencing overall satisfaction. Our analytical support can be valuable in helping you identify cross-sell and up-sell opportunities for your various products and services, based on your customers behaviour and transaction data. Xchanging s Industry specific ANALYTICS Offerings REAL ESTATE In a restrictive real estate market, stakeholders are demanding more information and greater transparency about the performance of their real estate portfolios. Hence, it is imperative for commercial real estate service providers, to build a strong business analytics strategy, in order to quickly assemble, analyse and share information, for driving customer satisfaction and business growth. At Xchanging, our team of analytics experts provides customers with quick and insightful analysis, thus helping them take quicker and more effective business decisions. By leveraging our domain specific expertise and Property Management offering, we provide you with a comprehensive view of asset utilisation, capacity planning and lease expirations. XCHANGING S REAL ESTATE SPECIFIC ANALYTICS OFFERINGS STRATEGIC BUSINESS ANALYTICS Corporate Spend Spend Analysis (by region, client and property type) Benchmarking Spend across various categories Behavioural / Satisfaction Forms Forecasting Spend Profiling Acquisition Modeling XCHANGING S ANALYTICS OFFERINGS FOR BUSINESS AND OPERATIONAL BENEFITS Analysis of Average Service Charge (by property type, client, region, etc.) Benchmarking Analysis (by client and property type, etc.) Common Area Maintenance Helps drive profitability, by faciliating an understanding of factors impacting cost, revenue and margins Helps reduce operational cost by analysing factors impacting operational efficiency Profitability Strategic Business and Marketing Operational Efficiency Risk Helps introduce tailored marketing and customer engagement programmes to manage customer retention and improve marketing performance Supports in strategic decision making and to execute rigorous risk-management analysis Property Management OPERATIONAL PERFORMANCE ANALYTICS Vendor Property Management Performance Analysis Vendor Data Management Vendor Delivery Analysis (by terms of agreement, pricing, quality and delivery time, etc.) Daily Sales Outstanding Revenue Trending (by industry and customer) Revenue Trends/Forecast Analysis Payment Timeliness and Discount Opportunity Identification Payment Behaviour Portfolio Analysis Helps identify key factors influencing customer satisfaction Satisfaction Survey Analysis Sales Efficiencies Helps devise better strategies to improve sales efficiencies by understanding customer behaviour Dashboards Data Cleaning and Restructuring Data Management Creation of Operational Dashboard Operational Performance Property Management Analyse Management Fees Determining an Ideal Property Management Fees Structure Budgets versus Actual Costing 04 05

4 Healthcare MANUFACTURING During the last decade, there has been a significant progress in digitisation of medical records, and putting more patient history online, in the form of electronic databases. Hospitals too have adopted information systems such as electronic medical records, integrated information management systems and hospital management systems, to improve clinical care and operations. This is adding real-time data to the electronic database. At Xchanging, we help you analyse this data to improve the quality of healthcare. We enable healthcare providers, to strike a perfect balance between offering high quality services, at affordable costs. The manufacturing industry is challenged with increasing input costs, declining sales, shrinking margins, labour shortage and technology advancement. The companies, therefore want to optimise operations, costs and products. Xchanging s analytics offerings will help you innovate based on customer feedback, reduce costs using benchmarking, and most importantly, establish a proactive rather than reactive strategy to enhance business performance and improve operational efficiency. XCHANGING S HEALTHCARE SPECIFIC ANALYTICS OFFERINGS XCHANGING S MANUFACTURING SPECIFIC ANALYTICS OFFERINGS Payer Provider Performance Plan Performance Pharmacy Patient Claims PRODUCTION Production Forecasting Production Optimisation Operational Analysis Working Capital Optimisation Provider Cost of Care Analysis Payment Modules Analysis Supply and Demand Analysis Pricing and Segmentation Patient Risk and Safety Analysis Work Force Management Hospital Facility Spend Analysis INVENTORY Inventory Planning Route and Load Optimisation Waste Management Raw Material Benchmark Analysis Pharmacy Sales Force Effectiveness Analysis Demand Forecasting Marketing Effectiveness Campaign Effectiveness Market Segmentation SUPPLIER Supplier On-boarding Supplier Evaluation Spend Retail The global retail market, after an exponential growth, is showing signs of a slow down. In addition, the advent of social media and multi-channel distribution, has resulted in retailers having better ability to collect personalised data about their customers. Xchanging s analytics experts can help you analyse large amounts of data related to market, competition, product, customer and supply chain, by using algorithms to discover patterns and trends. We can also help you to improve effectiveness of your sales and marketing activities, resulting in greater returns on investments, and in the end, a happier customer. Xchanging s Retail Specific ANALYTICS Offerings Financial Services With the explosion in data availability, financial institutions are rich in data. However companies are unable to deduce relevant information from this mountain of data. Xchanging s Strategic Business analytics can help you transform unstructured data into structured intelligence, to provide meaningful insights into your business, and ensure informed decision making. We also help you optimise product development and distribution. XCHANGING S FINANCIAL SERVICES SPECIFIC ANALYTICS OFFERINGS Market Basket Analysis Loyalty Analysis Demographic Analysis Demand Forecasting and Inventory Management Profiling and Segmentation Targeted Marketing and Promotions Sentiment Analysis Pricing Optimisation Market Mix Modeling Commercial Marketing and Contact Centre Optimisation Security and Portfolio Analysis Portfolio Monitoring Risk Management Risk Management Collections and Fraud Analysis Collections Know Your (KYC) Analysis Capital Markets Merger and Acquisition Support Company Research Valuation Comparables Equity Research Performance Attribution Market Risk Assessment and Analysis Liability Management Basel Compliance Regulatory Reporting RISK AND COMPLIANCE 06 07

5 telecoms Rising infrastructure costs, increasing customer acquisition rates, lack of customer loyalty, and decrease in average revenue per user are some of the challenges, the telecom industry is facing. In addition, both the volume of data and applications is increasing, making it difficult for service providers to identify and stay focused on growth drivers. At Xchanging, we help you mitigate these challenges by providing data mining and real time intelligence capability, which helps you understand what customers want. In addition, we also help you segment databases, to enable you to offer more targeted products and services, and understand customer profitability (by segments). Xchanging s Telecom Specific ANALYTICS Offerings Churn Prediction Modeling Cross Sell/Up Sell Analysis Loyalty Analysis Profiling and Segmentation Sentiment Analysis Transactional Behaviour Analysis Insurance Given the competitive nature of the industry and the limited differences in product features, insurance companies are always looking for ways to differentiate. Xchanging s Strategic Business analytics capability, can help you come up with customised products, at competitive pricing. Moreover, our Data offering can help you in fraud detection. XCHANGING S INSURANCE SPECIFIC ANALYTICS OFFERINGS Plans and Pricing Analysis Segmentation Churn Analysis and Loan-to-Value Modeling (LTV) Loyalty Modeling Claims Severity Loss Reserves Forecast Process Optimisation! Risk Outcome-based Pricing Models Fraud Detection Collection and Delinquency Analysis Organisation and Market Customisable Reporting and Dashboard Functionality Claims Predictive Analysis Business and Industry Dashboards Fraud Reporting Reserve Analysis, Competitor Analysis and Risk Analysis Reports 08 09

6 transport HOSPITALITY Being an asset intensive business, the transportation companies are focused on maximising asset utilisation. In addition, due to a shift towards multi-modal transportation system, organisations want to have a more in-depth understanding of how people travel, for maximum utilisation of each mode. Xchanging s domain focused analytics capability can help companies consolidate and analyse the large volumes of data (collated from multiple transportation modes) by providing real time forecasting methodologies, to gain an actionable insight. Our Fleet Optimisation analytics offering can help you analyse data generated by equipment and understand the usage patterns. Xchanging s Preventive Maintenance analytics can help you collate and analyse equipment-generated sensor data, in order to, maximise production uptime, and minimise costly unscheduled downtime. The hotel industry is challenged with unused inventory, fluctuating room rates and demand for excellent services. Hence, companies are focusing on: understanding the decision factors that attract a customer to a hotel, understanding past purchase behaviour and preferences, and collating and evaluating property data, to identify areas of operational improvement. Xchanging s analytics expertise can help this industry unlock the power of analytics, by tapping into transactional data and digital data to discover actionable insights. Our wide range of hospitality focused analytics solutions can help you: Improve capacity utilisation, by fixing optimal room rates Improve customer satisfaction, by collating guest profile and preferences, to cater to demanding customers Improve campaign effectiveness and deliver improved returns, by profiling sales and inventory data XCHANGING S TRANSPORTATION SPECIFIC ANALYTICS OFFERINGS XCHANGING S HOSPITALITY SPECIFIC ANALYTICS OFFERINGS Fleet Optimisation Demand Forecasting Vehicle Planning and Scheduling Root Cause Analysis (for trip cancellation) Segmentation Lifetime Value Asset Integrity Preventive Maintenance Corrective Maintenance Deferment Analysis ORGANISATION Buzz Analysis Sentiment Analysis Response Rate/Activation Modeling New Location Launch Analysis Product Assortment Analysis Customised Offering Analysis Oil and Gas POPULAR PRODUCTS The oil and gas companies have traditionally been harnessing data for exploration, production, refining and processing. However, with growing data volumes, it is becoming increasingly difficult for companies to deduce and verify meaningful information. Not surprisingly, the industry is now turning to analytics for predictive maintenance, forecasting, analysis, energy trading, buy/sell, trade off, risk management, and optimisation. Xchanging s domain specific analytics offerings can help enhance asset utilisation, reduce downtime, increase production, and reduce non-productive drilling time. MARKETING Loyalty Management CSAT Drivers XCHANGING S Oil and Gas SPECIFIC ANALYTICS OFFERINGS Reserve Forecasting Benchmarking Competitor Product Analysis Oil And Gas Asset Integrity Demand Planning and Forecasting Equipment Reliability Modeling Inventory Analysis Compliance Reporting and Analysis Monitoring Dashboards Optimisation in Exploration and Drilling Risk Assessment and Modeling Exploration Transportation Route/Load Optimisation Pipeline Risk Assessment Storage Optimisation Lead Time Analysis 10 11

7 About Xchanging Xchanging is a global business processing, technology and procurement services provider, with over 8,000 people serving customers in 48 countries. These three service lines are applicable across industries, as well as industry-specific offerings for insurance and financial services companies. We have a ten-year track record of innovation and reliable delivery, and anticipating and responding to our customers needs. Our service quality is reflected in the industry awards and world-class certifications we receive. FIND OUT MORE Transform your business, stimulate growth. AMERICAS 281 Winter Street Suite 380, Waltham, MA 02451, USA Phone: +1 (781) EUROPE The Walbrook Building, 25 Walbrook, London, EC4N 8AQ, UK Phone: +44 (20) ASIA-PACIFIC Xchanging Towers, SJR ipark, EPIP Area, Whitefield Bangalore, , India Phone: +91 (80) Realise more at: xchanging.com/business-analytics Business Processing/Technology/Procurement twitter.com/xchanginggroup linkedin.com/company/xchanging 04/06/14

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