Higher Education Operations Officer (Admissions) Ref: Salary Circa 18,687-20,400 per annum 37 hours per week, 52 weeks per year

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1 Higher Education Operations Officer (Admissions) Ref: Salary Circa 18,687-20,400 per annum 37 hours per week, 52 weeks per year We are looking for a Higher Education Operations Officer (Admissions) to join our HE Operations Team; you will be responsible for providing effective and appropriate information and advice to applicants to higher education. To administer applications to higher education through UCAS and Colchester Institute processes. You will have experience of building relationships with customers and knowledge of educational courses/programme. In addition you will have supplementary administrative duties to support the smooth running of the HE Operations Office. Applicants must have a good standard of education with a level 3 qualification or equivalent, coupled with an IT and a Customer Services qualification or equivalent. Experience of working or studying in a Higher Education environment is desirable. Closing date: Thursday 10 th December 2015 A job description and application pack can be obtained from our website: Applications, by CV if preferred, should be ed to

2 Vacancy Information Higher Education Operations Officer (Admissions) Ref: Hours Salary Duration Location To apply: 37 hours a week, 52 weeks per year 18,687-20,400 per annum Permanent Colchester Please complete and return an application form, or send in your CV with covering letter if preferred, by to In either case, we would be grateful if you could complete and return an equal opportunities monitoring form. Closing date: Thursday 10 th December 2015 Colchester Institute is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The College places a strong emphasis on recruiting high quality staff and on supporting continuing professional development for all staff to ensure that they are effective in providing high standards of teaching and learning and in putting customers first. Please visit our website to obtain further details about the College.

3 JOB DESCRIPTION Job title: Reports to: Location: Higher Education Operations Officer (Admissions) Higher Education Senior Officer - Administration Colchester Salary: Scale 4 points ,687-20,400 per annum Overall Responsibilities: To provide effective and appropriate information and advice to applicants to higher education. To administer applications to higher education through UCAS and Colchester Institute processes. Maintaining close liaise with other Admission Officers, Tutors, Guidance, Student Services, Registry and Marketing Main Duties: 1. To respond effectively and appropriately to all direct and referred enquiries via face-to-face, telephone, mail, , text within agreed timescales. 2. To develop specialist knowledge and provide detailed advice relating to specific course areas e.g. relevant learning styles, progression routes, specific entry requirements, etc. 3. To assist in the accurate and efficient processing of applications and enrolments for higher education in line with college policy and procedures. 4. To maintain specialist knowledge of the UCAS database and admission system to advise potential applicants. 5. To develop specialist knowledge of the Student Loan Company database and Travel Scholarship Programme to advise potential applicants. 6. To process Disclosure and Barring Service (DBS) applications in accordance with DBS and Colchester Institute procedures. 7. To be responsible for the monitoring of and update of all Debtors information on the ATS2 Database system. 8. To be responsible for the administration of Higher Education Mobility through the Erasmus Plus programme. 9. To assist with the recording of assignment extensions on ATS2 Database system. 10. To assist with the registration of students with accredited bodies. For example BA (Hons) Counselling students and their British Association of Counselling Practitioners (BACP) registration. 11. To assist with the inputting of data accuracy checking of Module Evaluation forms.

4 12. To maintain and promote effective links with Admission Tutors and keep upto-date on curriculum developments. 13. Work to promote and apply the College s Safeguarding and Child Protection policy and practices. 14. To actively promote equality and diversity in all aspects of the role. 15. To undertake any other associated duties as determined by the Dean of Higher Education or the Higher Education Senior Officer Administration. This job description is current as the date shown. It may be amended in any way following consultation with the post holder to take account of changes or anticipated changes in the organisation or management of Colchester Institute.

5 PERSON SPECIFICATION Higher Education Operations Officer (Admissions) Ref: Essential Desirable Qualifications / Training Knowledge / experience Educated to Level 3 or equivalent IT qualification or equivalent Customer Service qualification or equivalent Experience of using complex information systems and databases within a work environment. Significant work experience with an educational establishment Experience of working with different age and client groups Knowledge of educational courses and programmes A Higher Education (Level 4 or above) qualification A Business Administration Qualification Experience of processing applications for educational courses Experience of the UCAS application system. Experience of administering DBS disclosures. Experience of working or studying in Higher Education. An understanding of safeguarding and its importance within the College Commitment to and understanding of equality and diversity Skills / abilities Good organisation skills Ability to promote Colchester Institute through positive communication skills Ability to present accurate, interesting and informative information to both small and large groups. An ability to work with various forms of enquiry media, including texting, web and telephone Ability to provide professional and empathetic advice to applicants Ability to work to a high degree of accuracy

6 Ability to meet targets/objectives and timescales Ability to follow College procedures Ability and willingness to embrace changes within organisations Special requirements Ability to work flexibly and put in the hours needed to meet the job and College requirements Willingness to take on new tasks

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