Managed Application Services - A Key to EMEA Region PRE Production

Transcription

1 EMEA Client Conference

2 Managed Application Services Daniel Storms Director of Managed Services Europe, Middle East and Africa International Division

3 This session will enable you to gain a greater understanding of the Managed Services that Fiserv offers in the EMEA region PRE Production services POST Production services Financials Product Agnostic services 3

4 Extending the Services Value Chain Extending our services value chain will bring greater benefits to our clients financial technology investments in terms of reduced Total Cost of Ownership and improved Return on Investment: Service Benefits 4

5 PRE Production Services 5

6 Managed Services: Extending The PS Value Chain PRE Implementation Third Party Business Consultancy ETL, Data Warehousing & Business ETL Intelligence & Data Preparation Testing & Quality Assurance Technical Documentation Writing & Communication plans 75% 25% ELearning Training Product Implementation otal Cost To 6

7 Managed Services: Extending The PS Value Chain PRE Implementation Third Party Business Consultancy ETL, Data Warehousing & ETL Business & Data Preparation Intelligence Testing & Quality Assurance -40% -40% -40% -60% -50% ELearning Training Technical Documentation Writing & Communication plans Product Implementation t Reduction Cost 7

8 POST Production Services 8

9 BTS: Extending The PS Value Chain POST Implementation Fiserv Product Managed Application -25% Services Business Activities -40% Cost Reduc ction 9

10 Scope of Managed Applications Services Example for Accurate Reconciliation Accurate Reconciliation IT Activities Day to Day application monitoring Application Housekeeping Projected growth / Volumes analysis Performance Projections Application Upgrades Regression testing Scalability testing HW recommendations Ongoing Coordination with IT Performance dashboard Application Healthchecks ITIL Service Delivery framework Agreed IT Transformation activities Global Delivery Model (follow the sun if needed) Business Activities Swift regression testing / new msgs Recon rules set-up Testing Elearning Documentation Recs effectiveness Healthchecks Transformation on-boarding process 10

11 The Fiserv Proposition Client Advantages Risk Free and Predictable Application Management Contract based on Service Provision rather than Proving people Product Proximity Application Business Activities following the pace of Client s business, not limited to internal resource pools Continuous training and career planning of our Delivery teams, for Accurate Products and Client s specific business processes 11

12 Service Due Diligence Content Validation of the Initial Application Implementation cost Definition of the services set-up cost to initiate the Managed Service component Definition of the hardware and application monitoring requirements and associated KPIs and SLAs Definition of tasks and workload to be performed on an ongoing basis Definition of testing strategies in scope for this agreement Application upgrade strategy and effort inclusion in the overall MS component Patch Management Remote management requirements and investment analysis 12

13 Service Due Diligence Content, Continued Infrastructure software upgrade strategy Back up strategy DRP strategy and yearly test scope Definition and mapping of all main ITIL related processes including Change Management/ Incident Management/SLA Management/Configuration Management Governance structure and MS relationship reporting Definition of the Additional Services Portfolio 13

14 Implementation Approach Fiserv has a three step approach to implement Managed Application Services: 1 Transition: Well defined methodologies to facilitate smooth knowledge and responsibility acquisition without impacting the business 2 Transformation: Assets (People, Technology, Processes) are quantitatively measured to provide value for investment 3 Optimization: Assets are optimized for productivity and efficiency improvements while overall cost of the ownership is reduced 14

15 Financials 15

16 Financial Proposal Amortization of Pre Production investments over the length of a BPO and/or Managed Services offer. Pre - PRE Production Production cost cost Yearly POST Production costs Yearly POST Production costs Year 1 Year 1-5 From Year 1 5 : Yearly charge including Year 1 amortization 16

17 Product Agnostic Services 17

18 Product Agnostic Services From Fiserv QA and Testing Services Business Analysis User Experience and User Interface Data Warehouse and ETL Mobile Services Elearning Analytics Services Technical Writing Product Architecture and Technology 18

19 Next Steps Come and see us in the Managed Services booth in the Technology Showcase 1:1 appointment Further discussion Daniel Storms Fiserv is a registered trademark. Other products referenced in this material may be trademarks or registered trademarks of their respective companies. 19

20 Break 4:00 4:30 p.m. The Gallery