To give you further peace of mind we have made improvements to the security of our system.
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1 The secure handling of our members credit card details is very important to us. We already have a number of effective measures in place to ensure the security of these details once we receive them. To give you further peace of mind we have made improvements to the security of our system. Our secure portal will allow you to send credit card details to us without unnecessary risk of interception. By using this portal card details will be securely encrypted until we safely receive them, at which point they will be decrypted. The system is easy to use and this guide will answer any questions you may have. 1 of 5
2 Step One: You will have received an allowing you to register on our secure portal. Step Two: Simply click on the link within the . This will take you to our secure Symantec Webpage. Step Three: Choose a secure passphrase* and input this in the two boxes displayed. You will need to use this passphrase every time you log in and send us credit card details. Please note this passphrase will need to be a combination of alphabetic and non-alphabetic characters (numbers and punctuation marks). Then click Continue. You are now ready to use our secure portal. *Please note: We strongly recommend that you do not choose the same passphrase/password you already use for any of your existing systems. 2 of 5
3 Our secure portal looks and works just like a normal account. Step One: Once you have set up your access to our secure portal, to send us credit card details, simply click Compose. Step Two: Add our secure address: BrokerccardApp.health@axa-ppp.co.uk in the To box. Step Three: Attach the completed credit card form using the Add Attachment option and ensure that you quote the policy reference number. Then click Send. You have successfully sent the credit card details to us. Please note that any messages you send us will remain in your Sent mailbox for 10 days. After this time it will be automatically deleted from your sent messages box. 3 of 5
4 How do I log back in to the secure portal? Simply go back to the secure portal webpage. Then enter your address and passphrase. What happens if I change my address? Please just let us know, and we will send you a new to register again using your new address. What happens if my account is compromised? This will not prevent your ability to use our secure portal. However, if you had sent us credit card details through normal , rather than through our secure portal, it is possible that this information might also be compromised. Why do I need to use a passphrase? The longer and more complex a password is, the more secure it will be. A passphrase should be easy to remember, but difficult for someone else to guess. Why can t I just send credit card details through my normal ? Although this method has a very low risk of interception, our secure portal will give you additional security, particularly in the event of your being hacked. It will also ensure that your card details are received by the correct department. 4 of 5
5 Are other companies using similar technology? All insurance companies are bound by PCIDSS (Payment Card Industry Data Security Standard) and are required to ensure that sufficient measures are in place to safeguard the receiving, storing and use of credit card details. We take this obligation very seriously, and we are among the first insurance companies to introduce this type of technology. Will you send any unsolicited s to me through the secure portal? No. We will not use this portal to send you any s, notifications or marketing mailings. This means you only need to log into the secure portal when you need to send us credit card details. Can I use this secure portal to send s to any address? No. The secure portal is configured to just one address, at AXA PPP International. This address is intended to receive credit card details only. Please note, it is not possible to copy in (Cc) another person, as they will not receive the message. Can I use this secure portal for other general queries or claims? No. This secure portal can only be used to send in documents that contain credit card details. For general queries or claims, please contact us through Amplify International. 5 of 5
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