Compliance training simplified

Transcription

1 Compliance training simplified COURSE CATALOG 2015

2 Our new course catalog Table Of Contents simplifies assigning training and aligns with new bank regulations TRAINING SOLUTIONS LENDING LAWS AND REGULATIONS RETAIL FINANCIAL PRODUCTS / SERVICES LAWS and REGULATIONS BSA / ANTI-MONEY LAUNDERING LAWS and REGULATIONS CORPORATE COMPLIANCE LAWS and REGULATIONS RETAIL BANKING ACTIVITIES HUMAN RESOURCE ISSUES IN BANKING LEGEND Course Number Course Title Course Length Contiuing Education Designation & Credit BAI Center For Certification Course Description Bank Security: An Overview 30 minutes CFSM CRCM 0.75 CRCM 0.75 This program examines the importance of security procedures and the minimum security required by regulators and outlines additional security measures. To request a demo click here or contact us at learn@bai.org or call S. LaSalle Street, Suite 3300 Chicago, IL LearnBAI.org B a n k i n g S E R I E S C o u r s e C a t a l o g 2

3 Lending Training Solutions Laws And Regulations BAI Learning & Development Compliance training simplified BAI has over 85 years of experience in the financial services industry and is trusted by more than 1,500 institutions and multiple federal regulatory agencies to provide the most up-to-date and comprehensive compliance training. Our trusted training solutions are developed by compliance experts, delivered through the easy-to-use BAI Learning Manager and supported by a team dedicated to helping your bank achieve its training goals. BAI Learning & Development offers all the tools and resources your bank needs to successfully navigate the latest regulatory compliance challenges. Learning Manager System Assign and track employee training Automate reminders and reports Modify or design your own courses BANKING Series Courseware CUSTOMER AND TECHNICAL SUPPORT Nearly 300 interactive, up-to-date online courses Developed by a team of regulatory compliance experts, including CRCMs and CRPs Numerous federal regulatory agencies train employees with BAI courseware BAI implementation specialists assist in creating and implementing your training program Dedicated Relationship Managers ensure your program evolves with your training needs Customer Support Services support your use of the Learning Manager B a n k i n g S E R I E S C o u r s e C a t a l o g 3

4 Lending Training Solutions Laws And Regulations Tools and Resources BAI customers enjoy complimentary access to L&D Connect, an online customer community connecting peers from more than 1,500 BAI customer organizations. Our webinars, whitepapers and regulatory alerts keep you informed of the latest compliance changes affecting bankers. L&D Connect is conveniently accessible through the BAI Learning Manager or from any computer or mobile device. Easily view and download our compliance and training resources when you need them. Webinars & Whitepapers Addressing hot topics in regulatory compliance and training Discussion Forums Where peers in the compliance industry can connect to one another and share ideas Regulatory Alerts Ensure you are aware of new regulatory announcements and key dates EXPERT OPINION SERVICE Receive direct feedback when submitting compliance questions or challenges to our experts B a n k i n g S E R I E S C o u r s e C a t a l o g 4

5 Lending Training Solutions Laws And Regulations BAI Learning Manager Additional Offerings As the premier training provider, we believe in offering flexible solutions that meet your bank s unique training needs. From custom branding and HR integration to in-person training materials and professional development courses, BAI s comprehensive solutions can all be delivered and tracked through one simplified Learning Manager System. Professional Skills Courseware Library 130+ courses that cover business management, customer relationships and more Virtual Classroom Trainers can administer courses in multiple locations and track them in the Learning Manager System Learning Manager System Compliance Classroom Toolkits Out-of-the-box in-person training sessions on regulatory hot topics like Reg Z and BSA Custom Services HR Information System Integration Custom branding Institution Specific Reports Customized Courses If your organization already has a training system, our courseware is available for purchase and our technology team will ensure a seamless integration. Whatever your needs, we can help simplify training and prepare your employees to reduce compliance risk. B a n k i n g S E R I E S C o u r s e C a t a l o g 5

6 Lending Training Solutions Laws And Regulations Continuing Education Earning and maintaining a professional certification is a valuable asset for both an individual and your organization. More than 70 online courses and multiple video courses within the BAI Banking Series have been pre-approved for Continuing Professional Education (CPE) credits by the Institute of Certified Bankers (ICB) and/or the Bank Administration Institute (BAI). Leverage these courses to secure and maintain your professional certifications and those of your employees. BAI Center for Certification AMLP CBA CRP Anti-Money Laundering Professional Certification Certified Bank Auditor Certified Risk Professional Institute of Certified Bankers* CRCM CLBB CFSSP CFMP CSOP CISP CRSP CCTS CTFA Certified Regulatory Compliance Manager Certified Lender-Business Banking Certified Financial Services Security Professional Certified Financial Marketing Professional Certified Securities Operations Professional Certified IRA Services Professional Certified Retirement Services Professional Certified Corporate Trust Specialist Certified Trust and Financial Advisor *To apply for these credits, contact: Institute of Certified Bankers icb@aba.com The Institute of Certified Bankers (ICB), a subsidiary of the American Bankers Association, is dedicated to promoting the highest standards of performance and ethics within the financial services industry. The courses designated for these certifications have been approved for certification credits. This statement should not be viewed as an endorsement of this program or its provider. B a n k i n g S E R I E S C o u r s e C a t a l o g 6

7 4LENDING LAWS AND REGULATIONS LEARNING & DEVELOPMENT

8 Lending Laws And Regulations Regulation B Reg B: An Overview CLBB CRCM 0.75 This course, recommended for new hires and loan personnel, provides a better understanding of prohibited discrimination, loans that apply to Reg B, and types of lenders who must comply with this regulation Reg B: Nine Prohibited Discrimination Factors 60 minute tutorial CLBB CRCM 2.00 This course, recommended for loan personnel, teaches ways to identify the definition of discrimination as it pertains to Reg B and the financial industry, and recognize the nine types of discrimination described under Reg B Reg B: Prescreening, Cosigners, and Disparate Treatment 45 minute tutorial CLBB CRCM 1.25 In this course, recommended for all personnel involved in in providing loan applications, students will recognize violations regarding prescreening, the definition of cosigners, and recognition of properly secured loans; comprehension of disparate treatment on a prohibited basis and the effects test will also be covered Reg B: Notification Requirements CRCM CLBB 0.75 This course, recommended for loan personnel, will teach about the notification process, counteroffers and when they should be made, what constitutes a loan application and a withdrawn application, and the steps to take when information is missing Reg B: Credit and Loan Handling CRCM CLBB 1.25 This course, recommended for loan personnel, addresses how Reg B affects small and large business loans, what information must be gathered for eligibility, when it s appropriate to gather credit information on a spouse, and the requirements for providing copies of an appraisal. Fair Lending Fair Lending: Basic Topics and Terms 60 minute tutorial CLBB CRCM 1.25 This course intended for lending, lending secretaries, individuals who receive or give loan applications, and compliance personnel addresses how to apply fair lending laws and regulations on the job, including the Equal Credit Opportunity Act and the Fair Housing Act. This course will also help you to recognize different types of discrimination, identify what your institution can do to prevent discrimination, and consider the reputational risk impact of fair lending violations. L E N D I N G L A W S A N D R E G U L A T I O N S L E A R N B A I. O R G 8

9 Lending Laws And Regulations Fair Lending: Implementation, Monitoring and Review 90 minute tutorial CLBB CRCM 2.00 This course, intended for lending management, management, senior management, legal, compliance, and Board of Directors, addresses how implementing a fair lending program improves compliance, the teams, policies, and procedures that are involved in a fair lending performance review, the components of a fair lending monitoring system to evaluate day-to-day activities, how regulators measure enforcement penalties in the event of a violation, and the reputational risk impact of a fair lending violation. new course Fair Lending: Risks in Indirect Lending 45 minute tutorial This course, intended for lending officers, management, and compliance officers, discusses fair lending risks involved with indirect lending. After exploring the process of indirect lending and the risks of fair lending violations, strategies to mitigate these risks are outlined Fair Lending: Personal Bias Aside (Video) 23 minute video This course, recommended for all lending personnel, addresses equal and consistent assistance to all loan applicants, and eight simple questions to keep personal bias out of lending decisions. Regulation Z Reg Z: Purpose and Application 75 minute tutorial CLBB CRCM 2.50 In this course, intended for all mortgage lending personnel, you will learn how to define the purpose of Reg Z, recognize when and where Reg Z applies, identify the penalties that occur from failure to comply with Reg Z, determine the difference between open-end and closed-end loans, identify key requirements of Reg Z, understand the requirements regarding the transfer of mortgage loans, and recognize Reg Z s rules regarding advertising Reg Z: Closed-End Credit Disclosures 120 minute tutorial CFMP CLBB CRCM 2.50 In this course, intended for all lending personnel, you will learn how to identify the Annual Percentage Rate and the disclosure rules relating to it, recognize the finance charge and the corresponding disclosure rules, identify the amount financed and the appropriate disclosures, and recognize what other disclosures exist and the rules that pertain to them Reg Z: Open-End Credit Disclosures 90 minute tutorial CFMP CLBB CRCM 2.00 In this course, intended for all lending personnel, especially credit card lenders, home equity lenders, and other consumer credit line lenders, you will learn to identify what information must be included in disclosures and what open-end credit disclosures are, indicate what comprises Annual Percentage Rate disclosures, determine the information required in new loan disclosures, and recognize what information is included in periodic statement disclosures. L E N D I N G L A W S A N D R E G U L A T I O N S L E A R N B A I. O R G 9

10 Lending Laws And Regulations new course RML: Complying with Reg Z 90 minute tutorial Upon completion of this course, recommended for mortgage lending personnel, students will be able to identify the background and purpose of Reg Z, indicate the key elements of a disclosure statement, and determine when disclosures are required. new course new course new course new course new course new course new course Reg Z: HPMLs and the Escrow Rule This course, intended for mortgage lenders and anyone else associated with mortgage servicing, examines the criteria that makes up a HPML, the escrow requirements for HPMLs, and exemptions from these escrow requirements Reg Z: An Overview 45 minute tutorial Upon completion of this course, recommended for all employees who need a general knowledge of Regulation Z, students will be able to apply Reg Z including fees, charges, APR, and disclosures to real estate loans Reg Z: Adjustable Rate Mortgages 45 minute tutorial Students will be able to apply the requirements for different types of ARM loans including disclosures and advertisements. Enforcement of ARM loans will also be covered Reg Z: Right of Rescission 45 minute tutorial This course, intended for mortgage lenders and employees involved in mortgage lending, addresses the timing, loan type and notification requirements of the right of rescission, and how to apply the right of rescission to liens, funds and waivers Reg Z: Section 32 (HOEPA) Loans 60 minutes minute tutorial This course, intended for all loan personnel, examines the distinguishing features of HOEPA loans, including compliance criteria that must be considered when dealing with HOEPA loans, limitations and prohibitions in place when servicing HOEPA loans, and how the Ability to Repay rules apply to HOEPA Reg Z: Reverse Mortgages In this course, intended for all lending personnel, you ll learn to identify provisions for reverse mortgages, recognize and apply consumer impact, and review and utilize disclosures required under Reg Z for reverse mortgages Reg Z: Ability-to-Repay and Qualified Mortgages 60 minute tutorial In this course, you ll learn how to apply the Ability-to-Repay (ATR) rule, understand the differences between Qualified Mortgages (QM), and distinguish between Debt-To-Income (DTI) requirements for ATR and QM. This course also includes information about prepayment penalty criteria, as well as violation penalties including record retention suggestions. L E N D I N G L A W S A N D R E G U L A T I O N S L E A R N B A I. O R G 10

11 Lending Laws And Regulations Reg Z: Appendix Q 75 minute tutorial In this course, intended for mortgage loan underwriters, you will learn how to use a borrower s income tax returns to determine consumer mortgage loan eligibility for a Qualified Mortgage. RESPA RML: Complying with the Real Estate Settlement Procedures Act CLBB CRCM 1.25 This course, recommended for lending personnel, provides an overview of the Real Estate Settlement Procedures Act. After describing the purpose of RESPA, it outlines the procedures that lenders must follow and the information that lenders must provide to applicants. It also provides examples of common RESPA violations and types of mortgages that are exempt from RESPA RESPA: Introduction and Applicability 15 minute tutorial This RESPA course, recommended for consumer loan personnel, provides a quick introduction to RESPA. It explains when RESPA applies to a loan and outlines the exceptions to RESPA s coverage RESPA: Key Disclosures and Procedures 45 minute tutorial CLBB CRCM 1.25 This course, recommended for loan application personnel, discusses key disclosures required by RESPA. It provides the details and purpose of the Good Faith Estimate (GFE), demonstrates how to use the Settlement Costs Booklet, and outlines how to prepare the HUD-1/1A. It also outlines additional disclosures and requirements under RESPA. This course also provides information on the upcoming changes to the RESPA disclosures that will take effect August 1, new course RESPA: Mortgage Servicing Rules 90 minute tutorial This course, intended for mortgage loan servicers and supervisors, explains the RESPA and Regulation Z rules that pertain to loan servicing, including force-placed insurance, error resolution, loss mitigation procedures, and payments and periodic statements. Flood Disaster Protection Act new course 20011LS Flood Insurance for Loan Servicers 30 minutes This course, recommended for loan servicing personnel, is an overview of the FDPA and covers the following topics: the purpose of the FDPA, how to comply with the FDPA, special situations, fees and violation penalties. L E N D I N G L A W S A N D R E G U L A T I O N S L E A R N B A I. O R G 11

12 Lending Laws And Regulations new course RMR: Complying with the Flood Disaster Protection Act CRCM 0.75 This course, recommended for mortgage lenders, is an overview of the FDPA, and covers the following topics: the purpose of the FDPA, how to comply with the FDPA, special situations, fees and violation penalties CL Flood Insurance for Commercial Lenders 30 minutes This course, recommended for commercial lending personnel, covers the Flood Disaster Protection Act rules, coverage, and exclusions. new course new course new course 20011ML Flood Insurance for Mortgage Loan Originators 30 minutes This course, recommended for mortgage loan originators, is an overview of the FDPA and covers the following topics: the purpose of the FDPA, how to comply with the FDPA, special situations, fees, and violation penalties. HMDA HMDA: Basic Information 45 minute tutorial This course, recommended for mortgage loan personnel, looks at the basic issues surrounding HMDA, including the rationale for the law, how to determine whether HMDA affects your financial institution, and the kinds of information covered financial institutions must collect HMDA Basic Compliance This course, recommended for mortgage lending personnel, focuses on compliance issues surrounding the Home Mortgage Disclosure Act (HMDA). Specifically, it lists the information that institutions must collect, describes the procedure to complete the Loan Application Register, and details the information that institutions must make public HMDA: Loan Application Scenarios 45 minute tutorial In this interactive course, intended mortgage lending staff, especially those responsible for filling out the Loan Application Register (LAR), learners will apply their HMDA training by examining four different hypothetical situations that an MLO might face and use this information in completing a mock LAR. L E N D I N G L A W S A N D R E G U L A T I O N S L E A R N B A I. O R G 12

13 Lending Laws And Regulations Home Equity Loans Lending: Home Equity Loans 60 minute tutorial This course, intended for all lending personnel, addresses the reasons home equity loans are so popular, the different features of home equity loans, ways to better comply with regulations related to lending, the information to gather from a potential customer, and how to make well-informed loan decisions Advertising: Home Equity Loans and Lines of Credit 60 minute tutorial Make sure your institution s advertising and promotional efforts meet compliance standards for this popular consumer product by learning about home equity lending products and the associated compliance issues. This course, intended for employees who are involved with home equity marketing, outlines the Truth in Lending Act s unique requirements for marketing home equity loans and HELOCs, and identifies the triggering terms that require additional disclosures. Predatory Lending Predatory Lending Awareness CLBB 0.75 This course, intended for all lending personnel, will help you to differentiate between good subprime lending and predatory lending, determine the risks predatory lending poses to financial institutions, recognize how to help your financial institution avoid predatory lending, and identify the most common predatory lending practices HOEPA: An Overview This program, designed for personnel requiring a cursory knowledge, gives a brief overview of HOEPA including compliance and the Ability-to-Repay (ATR) rule. Servicemembers Civil Relief Act Servicemember Issues 45 minute tutorial In this course, intended for loan personnel, you will learn why the Servicemembers Civil Relief Act was created and who it covers, how to handle existing loans, and how to comply with the Act. SAFE Act SAFE Act: Required Policy and Procedure 60 minute tutorial CRCM 1.00 This course, recommended for mortgage lending staff and compliance officers, addresses the purpose of the SAFE Act and what it requires of MLOs and financial institutions, and the registration and renewal steps for MLOs. L E N D I N G L A W S A N D R E G U L A T I O N S L E A R N B A I. O R G 13

14 Lending Laws And Regulations Deceptive / Abusive Practices Elder Financial Abuse: Detection and Prevention This program, intended for all frontline employees, addresses some of the more common scams that occur at financial institutions, what red-flags to look for, and how most effectively to handle a situation in which an elderly customer is being victimized Reg AA: The Credit Practices Rule After completing this brief tutorial, consumer lenders will have a solid working knowledge of the four prohibited contract provisions, know when and how to notify cosigners of the nature and extent of their liability, and recognize prohibited charges, such as the pyramiding of late fees UDAAP: An Overview 60 minute tutorial CRCM 1.00 This course, recommended for any employees who deal with consumers, will explore what it means to be abusive, possible acts or practices that would now be considered abusive under this new standard, and identify steps you can take now to minimize your UDAAP risk. new course new course new course UDAAP: Regulation Between the Cracks 45 minute tutorial CRCM 0.75 This course, recommended for management personnel, looks at existing enforcement UDAAP actions, and how financial institutions may make inferences from these actions as to what might pose UDAAP risks UDAAP: Compliance Management Challenges CRCM 0.75 This course will look at some of the challenges that managers face in mitigating the UDAAP risk at their financial institutions. The course will examine the cultural changes brought about by UDAAP, the subjectivity involved in determining UDAAP, and the CFPB s use of behavioral economics and data-driven supervision UDAAP: How to Prepare Your UDAAP Program 45 minute tutorial CRCM 1.00 This course, recommended for management personnel, examines the challenges and issues involved with designing your UDAAP compliance program. It lists the various elements of a model UDAAP program and describes the possible structures that your UDAAP program can take. L E N D I N G L A W S A N D R E G U L A T I O N S L E A R N B A I. O R G 14

15 Lending Laws And Regulations Marketing Marketing: Understanding the Regulations 105 minute tutorial This course, intended for marketing personnel and management, addresses the basics of advertising; requirements for signage and solicitations in the lobby, by telephone, by electronic means, and by direct mail; provisions for triggering terms; rules that affect lending and credit card advertisements; and consumer protection rules, such as FCRA and UDAAP. Appraisals Appraisal Requirements: How to Comply 60 minute tutorial CLBB CRCM 0.75 This course, intended for lending personnel, any personnel who deal with appraisals or appraisers, and appraisers themselves, addresses how to define appraisals and associated terms, the standards and requirements that institutions must follow, when appraisals are and are not required, who may conduct appraisals and evaluations, what evaluations are, when they may be used, and the requirements for such evaluations, and the standards of an appraisal and evaluation management program. Credit Cards Credit Cards: Regulations and Liabilities 60 minute tutorial CFMP CRCM 1.25 In this course, intended for tellers, new accounts representatives, loan personnel, security, compliance officers, and senior management, you will learn how to identify open-end or revolving credit; determine the requirements and regulations that impact credit cards and the opening of credit card accounts; recognize the various levels of cardholder liability; identify offsets against accounts and actions on accounts regarding fees, penalties, opt-ins, and APRs; and determine how to update applicant information Credit Cards: Disclosure Requirements 90 minute tutorial CFMP CRCM 2.00 In this course, intended for new accounts representatives and loan personnel, you will learn how to recognize which disclosures are required on credit card applications, identify information required on the initial disclosure statements for new loans, determine how to handle billing disputes, determine what disclosure information is required on periodic statements, recognize the rules the apply to change-in-terms notices, and identify the rules pertaining to credit card agreements. Regulation M Reg M: Rules for Consumer Leasing In this course, designed for personnel who handle consumer leases, you ll learn how to determine whether Regulation M applies, when to provide the appropriate disclosures, what information needs to be in the disclosures, and which lease terms are restricted and how. L E N D I N G L A W S A N D R E G U L A T I O N S L E A R N B A I. O R G 15

16 Lending Laws And Regulations FDCPA Fair Debt Collection Practices Act CLBB CRCM 0.75 This course, designed for lending personnel, provides a firm understanding of the purpose of the FDCPA and addresses which behaviors are deemed acceptable and unacceptable by debt collectors. FCRA and the FACT Act FCRA: An Overview In this course, intended for lending personnel, human resources personnel, and loss control and investigative personnel, you will learn why the FCRA exists, permissible uses of credit reports, and the process for enforcement of the FCRA FCRA: Credit Reporting Regulations 60 minute tutorial CLBB CRCM 1.25 In this course, intended for all lending personnel, human resources personnel, and loss control and investigative personnel, you will learn key definitions and rules that affect the Fair Credit Reporting Act, the timelines for how long certain contents may appear inside a consumer report, where an alert may need to be added to a consumer report, proper procedures that apply to agencies and financial institutions when assisting consumers with a consumer report request, distribution, or dispute, when notices for adverse actions, risk-based pricing, and opt-in/out should be sent to consumers, and the FCRA s enforcement agencies and penalties for noncompliance The FACT Act: Rules and Implications 60 minute tutorial CRCM 1.25 Upon completion of this course, intended for all lending personnel, human resources personnel, and loss control and investigative personnel, learners will be able to recognize and apply identity theft provisions, identify how the FACT Act can empower consumers to protect their credit reports and control the use of their information, and apply new standards of preserving the accuracy and integrity of consumer reporting information FCRA and FACT Act: Game Show 45 minute classroom session Use this game show course to liven up FCRA and FACT Act training! Specially built for the classroom setting, this Jeopardy-like course was developed to test employee knowledge regarding all facets of FCRA and FACT Act compliance, with categories such as Identity Theft, Protecting Consumers, Notifications and Disclosures, Consumer Reporting Timelines, and Accuracy and Integrity. This course also includes an instructional guide for the host to help conduct the classroom session, and printable score sheets for students. With questions that utilize applicable employee scenarios, as well as standard procedures, your students will be excited about FCRA and FACT Act compliance and daily customer interactions! L E N D I N G L A W S A N D R E G U L A T I O N S L E A R N B A I. O R G 16

17 Lending Laws And Regulations CRA CRA: An Overview Develop an understanding of the purpose behind the Community Reinvestment Act (CRA) and the relevant responsibilities the financial institution and its employees have when members of the public seek information about the financial institution s record of meeting the credit needs of the community. This high-level course provides the foundation for more technical compliance issues explored in other courses and is intended for any employee who needs this background knowledge, particularly employees who provide customer service CRA: Public File Requirements 60 minute tutorial CLBB CRCM 1.25 In this course, intended for staff trainers, branch managers, auditors, compliance officers, teller supervisors, and any employees exposed to this regulation, addresses performance evaluation methods and ratings under CRA, CRA required recordkeeping, CRA reporting requirements, the CRA Performance Evaluation, and what information is included in the public file and CRA Notice CRA: How Compliance Is Monitored 90 minute tutorial This course, intended for staff trainers, branch managers, auditors, compliance officers, teller supervisors, and any employee exposed to this regulation, addresses small institution performance standards, the differences between the lending, investment, and service tests, strategic plans, and what comprises a community development test Regulation G: Disclosure and Reporting of CRA-Related Agreements 10 minute compliance brief This compliance brief covers Regulation G, which implements section 711 of the Gramm-Leach-Bliley Act requiring (among other things) depository institutions to make information regarding covered CRA-related agreements available to the public and available to the appropriate federal regulatory agency Community Reinvestment Act: An Introduction (Video) 10 minute video This video, recommended for managers and compliance officers, and any employees requiring knowledge about the Community Reinvestment Act (CRA), addresses what the CRA is, how it impacts customers and institutional compliance with the Act. Mortgage Lending Underwriting Residential Mortgage Loans 45 minute tutorial This course, recommended for lending personnel, is designed to provide the general guidelines of the underwriting process. Upon completing this course, the learner will be able to recognize the laws that affect underwriting, determine how the secondary mortgage market affects the availability of funds for mortgage loans, identify the process for underwriting mortgage loans, and recognize the role that technology plays in underwriting mortgage loans. L E N D I N G L A W S A N D R E G U L A T I O N S L E A R N B A I. O R G 17

18 Lending Laws And Regulations Laws and Regulations for Mortgage Lending 45 minute tutorial CRCM CLBB 1.00 Upon completion of this course, recommended for mortgage lenders, learners will be able to identify the history and purpose of major laws and regulations which concern residential mortgage lending. Learners will also be able to recognize lender requirements and best practices when providing disclosures and notification to applicants Basics of Residential Mortgage Lending 60 minute tutorial CRCM CLBB 1.25 This course, recommended for mortgage lenders, introduces employees to basic principles and terms found in residential mortgage lending. It outlines the initial steps of the mortgage process and provides information on the categories of residential mortgage loans, such as government-insured loans and conventional mortgage loans. It also defines the different types of mortgage loan products and key mortgage documents like mortgages, deeds of trust, promissory notes, loan applications, and disclosures. Learners will also discover the various costs associated with purchasing a home and obtaining a residential mortgage loan, as well as how to do necessary calculations and determine amortization amounts The Mortgage Lending Process 60 minute tutorial Upon completion of this course, recommended for all mortgage lending personnel, employees will be able to identify key features of a loan application and determine which types of documentation must be collected after an application is received. Also, employees will learn the two parts of the underwriting process, including how to calculate the Debt-to-Income ratio. Rounding out the last steps of the mortgage lending process, employees will learn proper loan closing procedures and recognize a lender s responsibilities for loan servicing Before You Foreclose 45 minute tutorial This course, recommended for mortgage lenders and other employees involved in the foreclosure process, describes the responsibilities your institution will have as a property owner and enables you to conduct a proper file review in order to preempt legal objections from the borrower Helping Borrowers Avoid Scams During Foreclosure This course, recommended for mortgage lenders and other employees involved in the foreclosure process, is designed to provide you with information on the various foreclosure scams that borrowers facing foreclosure face, and the ways in which you can help them avoid the scam artists who prey on their vulnerabilities Assessing Your Mortgage Loan Foreclosure Process This course, recommended for mortgage lenders and other employees involved in the foreclosure process, will explain the importance of self-assessments, examine the six foreclosure management standards identified by the OCC that your financial institutions should include in its self-assessment, and identify some of the key issues involved with third-party vendors. L E N D I N G L A W S A N D R E G U L A T I O N S L E A R N B A I. O R G 18

19 Lending Laws And Regulations 1041 Mortgage Loan Compliance (Video) 16 minute video This video, recommended for all personnel involved in lending decisions, outlines a number of federal regulations pertaining to mortgage lending, including Reg Z, Reg B, RESPA, Fair Credit Reporting and the Flood Disaster Protection Act. Users will learn how to comply with each of these regulations and learn the most common mistakes and pitfalls for each. Mortgage Fraud Detecting Mortgage Fraud: The Red Flags 60 minute tutorial CRCM 1.25 Designed especially for lending and compliance personnel, this course will educate these staff members on how to prevent mortgage fraud through the recognition of red flags. In addition, learners will be able to identify common mortgage fraud schemes and mechanisms used for fraud. Basic Consumer Lending Consumer Lending Basics 150 minute tutorial This course will introduce supervisors and loan officers to the types of consumer loans and how financial institutions reach a lending decision. Key topics include the advantages that different kinds of consumer loans offer consumers, the different consumer loan classifications, the consumer loan process, and the regulations that affect consumer lending Underwriting Consumer Loans 60 minute tutorial This course, designed for frontline personnel, discusses the four Cs of credit and the three primary sources of credit verification. It also outlines three basic sources of collateral verification and the most important characteristics to analyze when making the credit decision. Finally, it describes credit scoring systems and how they are used, and describes events that trigger the notification requirements of the ECOA Servicing Consumer Loans 135 minute tutorial CLBB 2.00 This course is designed for lenders and other bankers who need an in-depth understanding of the consumer loan servicing function. This course covers security interest and perfection, the ways in which a lender maintains security interest in collateral, how a lender releases its security interest when a loan is paid off, the three main loan payment systems, a lender s reporting requirements, the activities involved in servicing indirect loans and credit cards, and how to handle customer inquiries. L E N D I N G L A W S A N D R E G U L A T I O N S L E A R N B A I. O R G 19

20 Lending Laws And Regulations Consumer Loan Collections 165 minute tutorial This course, recommended for lenders, describes which factors affect delinquency rates for consumers. It also identifies delinquent borrowers and outlines the components of an effective collection policy, as well as the steps in preliminary collection procedures. In addition, it explains the provisions of the Fair Collection Practices Act, various collection methods, and remedial payment techniques Lending: Analyzing Personal Tax Returns 60 minute tutorial This course, intended for lending personnel, addresses when to use the tax return and its importance to the lender. It also examines the significant parties involved in the tax return, how to use the tax return to identify income sources, major expenses, and potential liabilities and risks, how to use the tax return to verify information obtained from other credit sources, especially the personal financial statement and loan application, and the supporting tax schedules and what each covers Lending: Analyzing Personal Financial Statements 120 minute tutorial CBA 1.25 In this course, intended for loan officers, loan auditors, credit analysts, and anyone involved in the loan process, you will learn how to identify all parts of a personal financial statement; determine the value, ownership, and control of the most common assets; recognize how to analyze an applicant s cash flow; and identify any special risks facing the applicant. Bankruptcy Bankruptcy and Consumer Loans 90 minute tutorial This course, designed for anyone involved in consumer loans, is designed to provide the learner with information on Chapter 7 and Chapter 13 bankruptcy, focusing on the steps lenders can take to minimize losses due to bankruptcy. Major topics include voluntary and involuntary bankruptcy petitions, the qualifications for Chapter 7 and Chapter 13 bankruptcy, the importance of filing a petition, how creditors prepare for the creditors meeting, the responsibilities of the parties involved in a bankruptcy case, the repayment plan, and the concept of discharge. Commercial Lending Commercial Lending: An Introduction 60 minute tutorial In this course, intended for all personnel who are new to commercial lending, you will learn how to determine the process and documentation required of a loan application, identify the types of commercial loans available, recognize the fundamentals of credit analysis, and indicate how to close a commercial loan. L E N D I N G L A W S A N D R E G U L A T I O N S L E A R N B A I. O R G 20

21 Lending Laws And Regulations Cash Flow Analysis Cash Flow Analysis: Introduction and Accounting Review 90 minute tutorial CBA 2.00 This course, intended for commercial lenders, loan trainees, loan analysts, and any personnel dealing with balance sheets and income statements, addresses the basics of commercial lending, the definition of cash flow, the importance of cash flow analysis, the differences between cash-based and accrual-based accounting, and financial accounting skills Cash Flow Analysis: Constructing the Cash Flow Statement 120 minute tutorial CBA 2.00 In this course, intended for all credit analysts and loan personnel of financial institutions, especially loan trainees, loan analysts, and experienced commercial lenders, you will learn how to work with accrual-based financial statements, the basic mechanics of cash flow analysis, how to construct a cash flow statement, and how to apply cash flow analysis Cash Flow Analysis: Interpreting the Cash Flow Statement 90 minute tutorial CBA 2.00 In this course, intended for all credit analysts and loan personnel of financial institutions, especially loan trainees, loan analysts, and experienced commercial lenders, you will learn the five key checkpoints for interpreting the cash flow statement, how to analyze specific sources and uses of cash, how to use your cash flow analysis worksheet to make better loan decisions, and how this process works with a cash flow statement. Financial Accounting Financial Accounting: Understanding the Accounting Cycle 120 minute tutorial CBA 1.25 As a lender, you use financial statements to gauge a company s creditworthiness and its ability to repay a loan. In this course, intended for trainees, commercial lenders, and branch managers, you will learn how to recognize the role of accounting in business, determine the general framework of the accounting process, demonstrate the basic accounting equation and expand that equation, and identify the importance of internal control Financial Accounting: The Basic Financial Statements 120 minute tutorial CBA 2.50 This course, intended for all credit analysts and loan personnel of financial institutions, especially trainees, commercial lenders, and branch managers, examines the differences between cash-based and accrual-based accounting, how to make adjusting and closing entries to accounts, the income statement and the balance sheet, and what comprises the accountant s opinion letter and footnotes to the financial statements. Financial Accounting Financial Accounting: GAAP and Asset Recognition 120 minute tutorial CBA 2.50 This course, intended for commercial lenders and branch managers, addresses the basics of Generally Accepted Accounting Principles (GAAP), when and how much revenue or expenses are recognized on the income statement, and how accounting methods relate to major current and noncurrent assets on the balance sheet. L E N D I N G L A W S A N D R E G U L A T I O N S L E A R N B A I. O R G 21

22 Lending Laws And Regulations Financial Accounting: GAAP, Liabilities and Stockholders Equity 150 minute tutorial CBA 2.50 This course, intended for all credit analysts and loan personnel of financial institutions, especially trainees, commercial lenders, and branch managers, will help you to recognize the basics of Generally Accepted Accounting Principles (GAAP), when and how to account for the major current and long-term liabilities on the balance sheet, how to account for changes in stockholders (owners ) equity, and the limitations of a financial statement. Loan Documentation Loan Documentation: The Basics 120 minute tutorial This course, intended for loan officers, loan auditors, credit analysts, loan secretaries, and anyone involved in commercial loans, addresses how to identify the borrower and signers of loans, the components of promissory notes, and attributes of loan agreements Loan Documentation: Ensuring Your Right to Collateral 120 minute tutorial This course, intended for loan officers, loan auditors, credit analysts, loan secretaries, and anyone involved in commercial loans, examines types of collateral, ownership of collateral, ways to establish your rights to collateral, how to protect your rights from other creditors, and how to successfully compile supporting documents Document Preparation and Consumer Loan Closing 135 minute tutorial This course, designed for loan officers and their supervisors, discusses the basic elements of the promissory note, Truth in Lending disclosures, the forms necessary for perfecting a security interest, the differences between first and junior mortgage instruments, the purpose of loan closing activities, and three ways of disbursing loan proceeds. Integrated Mortgage Disclosures Introduction to the Integrated Disclosure Rule 45 minutes This course, intended for mortgage lenders and employees involved in the mortgage lending process, identifies and explains the key features of the new requirements and prohibitions of the TILA-RESPA Integrated Disclosure Rule, effective August 1, L E N D I N G L A W S A N D R E G U L A T I O N S L E A R N B A I. O R G 22

23 Retail Financial Products / Services Laws and Regulations 4RETAIL FINANCIAL PRODUCTS / SERVICES LAWS and REGULATIONS LEARNING & DEVELOPMENT F i n a n c i a l P r o d u c t s / S e r v i c e s L a w s a n d R e g u l a t i o n s B A I. O R G 23

24 Retail Financial Products / Services Laws and Regulations Truth in Savings TISA: An Overview CFMP CRCM 0.75 In this course, intended for new hires, frontline personnel, and any employee exposed to this regulation, you will learn how the purpose of the Truth in Savings Act, what accounts are covered under the Truth in Savings Act, who must comply with the Truth in Savings Act, and the disclosure requirements of the Truth in Savings Act TISA: Disclosure Requirements 60 minute tutorial In this course, intended for new hires, frontline personnel, and any employee exposed to this regulation, you will learn why and when disclosures are needed, which disclosures are needed before an account is opened, and which disclosures are needed when changes occur TISA: Calculating Interest 60 minute tutorial In this course, intended for compliance officers, you will learn permissible methods of interest calculation, the definition of Annual Percentage Yield (APY) and the rules that pertain to it, and the rules to follow regarding the compounding of interest TISA: Advertising Compliance In this course, intended for all frontline employees and compliance officers, you will learn how TISA regulates the advertising of deposit accounts, which words trigger disclosures, and which advertising records must be obtained. Regulation II Reg II: How Interchange Fees Affect Your Institution CFSSP CRCM 0.75 This course is designed to help management, executives, and compliance staff determine how their institutions are most affected by interchange fee rules. Upon completion of this course, staff will be able to apply important Reg II terms, identify the interchange fee amounts dictated by Reg II, apply proper processing procedures related to network exclusivity, and will understand dates for compliance. Regulation E Reg E: Key Disclosures and Liability 60 minute tutorial CRCM CSOP 1.25 This course, recommend for all personnel, discusses the key elements of Regulation E, ranging from transfers and liability to disclosures and documentation. The course addresses authorized, unauthorized and preauthorized transfers, consumer and institutional liability for unauthorized transfers, what must be included in the required disclosures, and when they should be provided to consumers. Retail Financial Products/Services Laws and Regulations LEARNBAI.ORG 24

25 Retail Financial Products / Services Laws and Regulations Reg E: Handling Errors and Complaints 45 minute tutorial CRCM CSOP 0.75 This course, recommended for frontline employees, teller supervisors, operations officers, branch managers, staff trainers, and compliance officers, covers what an EFT error is, what procedures must be followed when investigating and resolving errors, how the rules differ for new accounts, foreign or point-of-sale accounts and much more Reg E: EFT and Overdraft Compliance CRCM 0.75 This course, appropriate for all employees, is designed to give students a basic understanding of the Reg E rules that regulate Electronic Fund Transfers (EFTs) and overdraft protection services. Upon completion of this course, students will be able to recognize how Reg E applies in today s world and why it originated, distinguish between types of EFTs and other transactions covered under Reg E, identify which transactions require consumers to opt-in before being charged a fee for overdraft protection services, and consider the consequences of violating Reg E Reg E: The Remittance Rule 45 minute tutorial Institutions that transmit remittances to foreign countries must provide their customers with very specific information about the remittances. This course, recommended for frontline employees, describes the Remittance Rule and the information it requires you to disclose. You will also learn about the safe harbor exceptions to the Remittance Rule Reg E: Game Show 45 minute classroom session Use this game show course to liven up Reg E training for your frontline employees! Specially built for the classroom setting, this Jeopardy-like course was developed to test employee knowledge regarding all facets of Reg E compliance, with categories such as EFTs and Overdraft Compliance, Liabilities and Disclosures, and Handling Errors and Complaints. This course also includes an instructional guide for the host to help conduct the classroom session, and printable score sheets for students. With questions that utilize applicable employee scenarios, as well as standard procedures, your students will be excited about Reg E compliance and daily customer interactions! Regulation CC Reg CC: An Overview CRCM 0.75 This course, recommended for all personnel, gives employees a better understanding of Regulation CC, including its purpose, institutional requirements, and institutions and accounts that are affected by it Reg CC: How to Comply 45 minute tutorial CRCM 2.00 This course, recommended for new hires and frontline employees who handle checks, teaches the ins and outs of how to comply with this complex regulation. This tutorial covers why different holds are allowed for different types of deposits, what the maximum amounts of holds are, how to identify the correct calendar date on which funds must be available and much more. Retail Financial Products/Services Laws and Regulations LEARNBAI.ORG 25

26 Retail Financial Products / Services Laws and Regulations Reg CC: Exceptions and the $200 Rule CRCM 1.25 This course, recommended for all employees who handle checks, teaches about the exceptions allowed under Reg CC. This tutorial covers Reg CC rules for handling exceptions to normal funds availability requirements. It will help you identify situations where the First $200 Rule applies and recognize deposit items that are exceptions to normal availability requirements Reg CC: Customer Disclosures CRCM 1.25 This course, recommended for any employee who handles checks, teaches your tellers and frontline employees about the disclosures required by this complex regulation. It covers how and when to inform customers of hold policies, how to handle check endorsements properly, and the disclosure process to follow in exceptional situations Reg CC: An Overview of Check Fraud Prevention 45 minute tutorial This course, intended for tellers, new accounts representatives, and security personnel, addresses who commits check fraud, the purpose of Reg CC and its impact on institutions, the limits on deposit holds, and special rules for depositing funds. The course also examines blanket vs. case-by-case hold policies, and how disclosure requirements, customer service, and fraud prevention are related Reg CC: New Account Security 60 minute tutorial In this course, intended for tellers, new accounts representatives, and security personnel, you will learn how to define new account fraud, recognize traits of con artists and how criminals commit new account fraud, determine how to properly identify depositors and verify their IDs, and recognize (and prevent) new account fraud Reg CC: Check Kiting 45 minute tutorial This course, intended for tellers, frontline employees, and security personnel, examines the check kiting process, the characteristics of check kiters, clues that indicate check kiting attempts, and ways to prevent check kiting Reg CC: Funds Availability Simplified (Video) 15 minute video This video, recommended for tellers and teller supervisors, addresses the provisions of Reg CC, the First $200 Rule, protecting your institution against losses by utilizing holds, and improving your institution s image by effectively communicating hold policies to your customers. Check Check 21: Purpose of the Act CRCM CSOP 0.75 This course, designed for all employees, is an introduction to Check 21. It covers the three main purposes of Check 21, the features of a substitute check, and how Check 21 can improve the overall efficiency of the nation s payment system. Retail Financial Products/Services Laws and Regulations LEARNBAI.ORG 26