Health IT in Georgia. Lessons Learned from Providers, Clinicians, and CIOs

Size: px
Start display at page:

Download "Health IT in Georgia. Lessons Learned from Providers, Clinicians, and CIOs"

Transcription

1 Health IT in Georgia Lessons Learned from Providers, Clinicians, and CIOs

2

3 Executive Summary In April of 2012, the Georgia Department of Community Health (DCH) partnered with researchers from Georgia Tech s Institute for People and Technology to conduct research and gather community input on the goals, motivations, and concerns of Georgia healthcare professionals regarding health information technology (IT). The initiative informs a customer-centric approach to DCH and its partners programs in support of health IT, including electronic health records (EHRs), meaningful use, and health information exchange. Georgia Tech s research consisted of three complimentary efforts: An online survey of Georgia physicians Interviews with healthcare professionals across a range of roles and organizations A literature review of peer-reviewed papers and industry articles Survey The online survey used a combination of structured and open-ended questions to collect information about participants backgrounds, demographics, and outlook on health IT. Of the demographic data collected, the three most signifi cant differentiators regarding providers attitudes on health IT are number of years of experience (i.e., age), organization size, and level of technology adoption. The survey found that: Fewer years of experience, larger organizations, and higher levels of technology adoption correlate to more positive views on health IT. More years of experience, smaller organizations, and lower levels of technology adoption correlate to more negative views on health IT. Overall, physicians feel that health IT will improve patient outcomes and quality of care. Overall, physicians do not feel that health IT will improve cost savings; respondents in large organizations were a notable exception to this trend. Out of seven possible options, Impact on Workfl ow and Ease of Use were selected as the most important criteria for evaluating health IT by a strong margin; Cost was a distant third. 1

4 Interviews Over forty individuals across a range of roles were interviewed, including providers, clinicians, offi ce administrators, CIOs, IT directors, and directors of service area HIEs. In addition to their different roles, participants represented a diverse sampling of locations, organization sizes, and patient populations. Interviews were synthesized into Personas detailed portraits of fi ctional characters representing the real viewpoints expressed by participants. The activities and attitudes of Georgia healthcare providers documented in the Personas help readers put themselves in the shoes of research participants, which in turn facilitates better collaboration and decision-making. 2

5 The Kano Model of Customer Satisfaction An area in which interviews especially complemented the survey was the recognition that participants priorities followed the Kano model of customer satisfaction. The Kano model is a business theory that identifi es three types of product attributes, each of which has a unique value curve: Basic attributes are taken for granted when fulfi lled but result in dissatisfaction when not fulfi lled. Performance attributes have a direct correlation between the degree of achievement and customer satisfaction. Delight attributes are wow features; they provide satisfaction when achieved fully, but do not cause dissatisfaction when not fulfi lled. Delight attributes frequently become performance attributes over time as customers come to expect them. Participants consistently ranked performance attributes as their top priorities and were most vocal about those concerns. Basic Attributes Performance Attributes Delight Attributes Privacy Security Reliability Open Standards Meaningful Use Workfl ow Ease of Use Cost Integration with other care settings Ubiquitous access (online, mobile Unexpected timesavers smart fi lters, short codes 3

6 Additional fi ndings have been organized into six categories: Health Information Exchange, Workfl ow, Ease of Use, Cost, and EHR Selection. Health Information Exchange A central goal of the research was to understand participants outlooks on health information exchange. In order to avoid potential connotations associated with the terms HIE and health information exchange, Georgia Tech opted to use the slightly awkward but less loaded phrase electronic exchange of health information throughout the research process. Participants were rarely enthusiastic about health information exchange as a capability unto itself, even when asked directly. However, they were emphatically positive about the outcomes associated with HIE again and again, participants spoke about the need for better integration in transitions of care. Key Findings Integration of transitions of care is viewed as one of the most valuable payoffs of health IT investments, but most have yet to achieve it. The highest demand for HIE is between ambulatory and acute care settings within local communities. Physicians and clinicians frequently must switch between two or more EHR systems, often in the same patient visit. You want something that is going to work with our Development of a service area HIE is partly a business decision with the potential to preserve hospital. access to patients and providers, especially in highly competitive markets. HIE is a strategy to get physicians and patients virtually connected it s a battleground you can t see. It s a battle to tie physicians and patients to your brand. Hospitals and practices alike are ambivalent about who should bear the cost of HIE implementation and participation. Given the substantial outlay for initial implementation of an EHR, many practices are reluctant to make additional investments in HIE beyond what is required for Meaningful Use. Although many regional and service area HIEs are planned or underway, only a small number are operational and active. 4

7 Recommendations Promote open standards and interoperability between EHRs. If banks can talk together, why can t physicians and hospitals? I can go to Chicago and get money out of my bank account, but [hospitals] can t access my healthcare information. Create facilities for demonstrating and testing health IT integration between acute and ambulatory settings. The hard thing about transitions of care is that you can put all that stuff in the EHR, but if it s not being received by the end user, it doesn t really matter. Coordinate communication and collaboration between directors of regional and service area HIEs. Workfl ow Adapting to health IT requires a compromise the organization must change its workfl ow to accommodate the technology, and the technology must be customized to support the unique needs of the organization. For implementation to be a success, they must meet somewhere in the middle; organizations that fail to close the gap fi nd themselves in limbo. The transition can be especially taxing for small practices, which face many of the same challenges as larger organizations but with much smaller revenues to absorb the cost. Not surprisingly, organizations that already have well-defi ned processes and workfl ows tend to have smoother transitions to health IT adoption. Key Findings Many organizations are using health IT adoption as an opportunity to realize effi ciencies through process-oriented practice management and workfl ow. 5

8 For organizations of all sizes, health IT requires new roles that frequently require re-training and re-thinking of responsibilities. Integration as an organization, we re still trying to get comfortable with the concept of what it means. It means that a lot more people initially may feel a loss of control. Integration of computers into face-to-face patient interactions and widespread use of tablet/ laptop computers by clinical staff appear to correlate with more successful adaptations to health IT. However, providers and clinicians who are new to EHRs frequently have not yet invested in tablets/laptops and may be uncomfortable using computers in front of patients due changes in interaction style or risk of embarrassment. I m more of a people person, so I don t like going into a room with a laptop or tablet because I don t want them to think I m not paying attention to them. Providers are frequently subject to deadlines and penalties for completing patient notes; one benefi t of online access to EHRs is that it allows them to log in after hours from the comfort of their home. Recommendations Proponents of health IT should recognize that paper-based systems have their upsides, including fl exibility, simplicity, and familiarity. Health IT implementations should seek to preserve as many of those positive qualities as possible. I try to be new-wave but old-fashioned at the same Develop case studies and reference implementations for different types of organizations time. that highlight common problems/solutions and lessons learned. Communicate the value of health IT and secure commitment by actively engaging providers and clinicians in change management. Promote the long-term benefi ts of optional components of EHR implementation that cost more initially but pay off over time. These include change management consulting, initial reduction of patient volume, hardware investment in tablets/laptops, and template customization. 6

9 Ease of Use Ease of use impacts workers directly and continuously as health IT becomes a part of their day-today responsibilities, and has a signifi cant impact on productivity and satisfaction. There is plenty of room for improvement overall, ease of use for EHRs lags behind what users have come to expect from consumer technology such as websites, productivity software, and smartphones. Compared to other roles, clinicians are the most impacted by ease of use, but they usually have the least infl uence in organizations decision-making. Poor ease of use can lead to low morale and even outright rejection of health IT; to reduce that possibility, organizations should look for ways to engage staff at all levels during the EHR selection and implementation process. Key Findings Ease of use is a complex challenge software is usually a part of the problem, but workfl ow, training, and natural resistance to change are also factors to consider. Users perceptions of ease of use are infl uenced by technology previously used by the organization (e.g., practice management software) and other technologies in their daily lives. EHRs with too many required fi elds can actually introduce errors by providing an incentive for providers and clinicians to enter bad data so that they can move on to the next task. However, users acknowledge that there is value in the structure that EHRs impose, especially for patients. [The EHR] doesn t make you faster, but it makes you potentially more honest and more representative of what you do. Information overload is a frequent complaint of providers and clinicians, who are particularly concerned that critical information will blend into the background of an EHR and escape their attention. Technical problems such as crashes and bugs are disruptive and embarrassing. Providers expect systems to perform reliably, without compromising patient care. My biggest fear is the system going down. When the system goes down, we re totally blind. 7

10 Recommendations Promote best practices and resources so that organizations don t waste time and money reinventing the wheel. Ease of use and workfl ow go hand in hand; optimizing processes enables organizations to implement customizations that will serve them well into the future. Everyone s trying to design a model that everybody can customize to their own practice style. It leaves it so broad and so open, there s so much work to be done. Encourage organizations to limit numbers of fi elds and data requirements to simplify the experience of the end user and decrease the likelihood of erroneous data entry. EHRs should support a range of experience levels. New or infrequent users need an intuitive interface with clear controls, while experts benefi t from more advanced features such as shortcuts and hotkeys. Custom reports and templates should account for differences in needs and usage patterns between providers and clinicians. Cost For participants whose responsibilities include the business side of healthcare particularly CIOs and independent providers cost is a signifi cant concern and source of stress. The costs associated with health IT threaten many organizations fi nancial sustainability, especially those already impacted by larger market forces such as consolidation and an economy in recession. For at least the fi rst year of adoption, the costs of EHR implementation usually outweigh any potential savings by a signifi cant margin. Most providers agree that health IT will lead to improvements in patient care and outcomes, but many are skeptical that it will ever result in cost savings once additional expenses are taken into account. Key Findings Cost savings is not a guaranteed outcome of health IT, especially in the short term. Emphasis on cost savings has the potential to undermine the credibility of health IT advocates. The incentives and future penalties associated with Meaningful Use are a strong infl uencer of health IT adoption, especially for public hospitals serving rural communities and organizations with signifi cant Medicare and Medicaid patient populations. 8

11 As small business owners, independent providers are especially mindful of cost when it comes to EHR selection and implementation decisions. I m in private practice; I defi nitely need to worry about the profi tability of a system. Indirect factors such as impact on productivity and patient load can make the true cost of EHR implementation diffi cult to calculate. Many organizations, especially those whose budgets are already stretched thin, are reluctant to accept that they will need to invest in and update their technology on an ongoing basis moving forward. Technology changes so much, you don t want to throw a lot of money into it and 3-6 months later have to pay for something else. Providers are apprehensive that EHR adoption will ultimately cost more than it saves. Recommendations Provide roadmaps that set realistic expectations for indirect costs of EHR implementation and time for organizations to realize a return on their investment. Highlight opportunities for organizations to reduce overhead costs and demand for in-house expertise by leveraging HIE and Software as a Service (SaaS) for storage, backup, and security. How much do you want to pay to house someone else s information when you can get it from the HIE on demand? Provide EHR contract boilerplate and suggest best practices for negotiating licensing and support agreements. Continue to promote awareness of Meaningful Use with an emphasis on timelines for incentives/penalties and setting expectations for future phases. 9

12 EHR Selection Interviews revealed that the EHR selection process is a signifi cant pain point, especially for independent practices transitioning to electronic records for the fi rst time. It can be diffi cult for small organizations to know whom they can trust for advice vendors are obviously biased, and hospitals/hies have an incentive to standardize the ambulatory software used in their catchment areas. Hospitals and large practices face their own set of worries when it comes to EHR selection, including interoperability with existing systems, vendor lock-in, and initiatives that are too big to fail. Key Findings There is a reasonable fear of commitment in selecting an EHR vendor; the cost of implementation is so high that once a decision has been made, the organization is usually locked in for several years. Decision-makers want to be in charge of the EHR selection and purchasing process, but they often feel that the vendor is in control. It s not always clear to buyers which capabilities are available out of the box and which ones require custom development. Some organizations felt that vendors had overpromised on what their software could do. Compatibility with software used by others in an organization s local healthcare ecosystem is a factor in the EHR selection process. Some HIEs and hospitals offer providers discounts on selected EHRs to encourage adoption and platform standardization. Recommendations Provide EHR selection guidelines targeted to the needs and priorities of key decisionmakers, including hospital CIOs, CEOs and IT directors of large practices, and providers in independent practices. Create a statewide directory of organizations EHRs and encourage peer-to-peer interaction for sharing best practices and lessons learned. Promote webinars and demonstrations by unbiased, non-vendor sources, including veteran users and early adopters. Encourage the development of purchasing cooperatives for ambulatory EHRs to give smaller practices more power to negotiate. 10

Taking the Guesswork Out of Vendor Selection: Minnesota s Charter School Consultant Survey

Taking the Guesswork Out of Vendor Selection: Minnesota s Charter School Consultant Survey PROMISING PRACTICE Taking the Guesswork Out of Vendor Selection: Minnesota s Charter School Consultant Survey Center for School Change, Hubert H. Humphrey Institute of Public Affairs, University of Minnesota

More information

The New World of Wealth Management: Structuring Your Business for Competitive Advantage

The New World of Wealth Management: Structuring Your Business for Competitive Advantage The New World of Wealth Management: Structuring Your Business for Competitive Advantage Wherever your company is on the wealth management supply chain advisory services provider, product distributor, manufacturer,

More information

New Radiology Infrastructure Delivers Effi cient Information Sharing By Existing RIS/PACS Platforms

New Radiology Infrastructure Delivers Effi cient Information Sharing By Existing RIS/PACS Platforms New Radiology Infrastructure Delivers Effi cient Information Sharing By Existing RIS/PACS Platforms SuperPACS Architecture Boosts Productivity, Lowers Costs For Imaging Services Providers By: Patrick Koch

More information

SALES GUIDE: INSURANCE INDUSTRY

SALES GUIDE: INSURANCE INDUSTRY SALES GUIDE: INSURANCE INDUSTRY How to successfully sell in the Insurance Industry TABLE OF CONTENTS THE INSURANCE MARKET 04 MARKET OVERVIEW CULTURAL BACKGROUND TECHNOLOGICAL BACKGROUND WORKFLOW SWOT ANALYSIS

More information

Making Healthcare Easier: Benefits of an Integrated Electronic Medical Record and Practice Management System

Making Healthcare Easier: Benefits of an Integrated Electronic Medical Record and Practice Management System Making Healthcare Easier: Benefits of an Integrated Electronic Medical Record and Practice Management System An integrated practice management and electronic medical records system refers to applications

More information

Simplifying the user experience and helping organise, sync and share content.

Simplifying the user experience and helping organise, sync and share content. Development Simplifying the user experience and helping organise, sync and share content. What is it? With, your staff can share ideas and expertise, fi nd the right information to make better business

More information

BUSINESS ANALYTICS. BIO for Microsoft Dynamics SL

BUSINESS ANALYTICS. BIO for Microsoft Dynamics SL BUSINESS ANALYTICS BIO for Microsoft Dynamics SL One Truth Unlock information to help your people discover the one truth for your business so they can be more effective. One Truth for Your Business The

More information

Making the EHR Switch

Making the EHR Switch Making the EHR Switch If you are contemplating the move to a new electronic health record (EHR) solution, you are not alone. A 2013 survey by Black Book Rankings* shows that nearly one in six medical practices

More information

Fundamentals Level Skills Module, Paper F5

Fundamentals Level Skills Module, Paper F5 Answers Fundamentals Level Skills Module, Paper F5 Performance Management June 2010 Answers 1 (a) Costs and quoted prices for the GC and the EX using labour hours to absorb overheads: GC $ EX $ Materials

More information

Evaluating Customer Loyalty Solutions

Evaluating Customer Loyalty Solutions Evaluating Customer Loyalty Solutions Customer Loyalty Programs (CLP) have come a long way from their early beginnings in the 1970 s. Conceptualized with the original idea of gaining a better understanding

More information

How Office Copiers Can Pay for Themselves and Then Some

How Office Copiers Can Pay for Themselves and Then Some WHITE PAPER How Office Copiers Can Pay for Themselves and Then Some Understanding the ROI of distributed document imaging and workflow solutions Contents Benefi ts Explained...2 Tangible Hard-Dollar Savings...2

More information

Successful EHR Usage. It s not about the bits and the bytes, nor the size of the practice. Practice culture drives EHR success.

Successful EHR Usage. It s not about the bits and the bytes, nor the size of the practice. Practice culture drives EHR success. Successful EHR Usage It s not about the bits and the bytes, nor the size of the practice. Practice culture drives EHR success. WHITE PAPER Successful EHR Usage It s not about the bits and the bytes, nor

More information

Summary Report. Best Practices for Driving Employee Performance. Taleo Business Edition. All rights reserved.

Summary Report. Best Practices for Driving Employee Performance. Taleo Business Edition. All rights reserved. Summary Report Best Practices for Driving Employee Performance Taleo Business Edition. All rights reserved. TABLE OF CONTENTS I. Introduction... 4 II. Goal Management... 5 III. Performance Reviews... 6

More information

Financial Services. Gaining competitive advantage by attracting and retaining more loyal, profitable clients

Financial Services. Gaining competitive advantage by attracting and retaining more loyal, profitable clients Financial Services Gaining competitive advantage by attracting and retaining more loyal, profitable clients Today s fi nancial services organizations challenged by globalization, deregulation, industry

More information

Time-Tested and Practice Proven: Top Tips for Collecting Payments

Time-Tested and Practice Proven: Top Tips for Collecting Payments Time-Tested and Practice Proven: Top Tips for Collecting Payments On one hand, healthcare practices have reason to be optimistic. The challenges of the past few years, including economic turmoil and the

More information

Compliance and Where You Could Be at Risk. How an EMR System Can Help Support Your Practice and Minimize Your Risks

Compliance and Where You Could Be at Risk. How an EMR System Can Help Support Your Practice and Minimize Your Risks Compliance and Where You Could Be at Risk How an EMR System Can Help Support Your Practice and Minimize Your Risks Medicare Requirements Medicare has very specifi c requirements about receiving authorization

More information

The Dollars and Sense of Electronic Medical Records:

The Dollars and Sense of Electronic Medical Records: The Dollars and Sense of Electronic Medical Records: The bottom line case for an EMR. Making the transition to an electronic medical record (EMR) is a major undertaking for any clinic. It involves an expenditure

More information

The Outlook for Wholesale Distribution in 2014 A Survey of Key Business Objectives and Challenges Facing Wholesale Distribution Companies

The Outlook for Wholesale Distribution in 2014 A Survey of Key Business Objectives and Challenges Facing Wholesale Distribution Companies The Outlook for Wholesale Distribution in 2014 A Survey of Key Business Objectives and Challenges Facing Wholesale Distribution Companies in partnership with Executive Summary Concern about the U.S. government

More information

SOLUTIONS. Microsoft Dynamics Business Management Solutions

SOLUTIONS. Microsoft Dynamics Business Management Solutions SOLUTIONS Microsoft Dynamics Business Management Solutions Integrated, adaptable business management solutions that work like and with familiar Microsoft software, helping you drive business success. ENABLE

More information

CFO Insights: Gaining fi nancial visibility into your project portfolio

CFO Insights: Gaining fi nancial visibility into your project portfolio CFO Insights: Gaining fi nancial visibility into your project portfolio From simple research analyzing competitor data to complex ERP implementations, most work in modern corporations is done in projects.

More information

Enabling Growth and Driving Business Transformation. cloud

Enabling Growth and Driving Business Transformation. cloud Enabling Growth and Driving Business Transformation cloud Cloud that works for you. All Covered IT Services from Konica Minolta can cut costs and help grow your business. For IT professionals, the cloud

More information

The Outlook for Wholesale Distribution in 2013 A Survey of Key Business Objectives and Challenges Among Wholesale Distribution Companies

The Outlook for Wholesale Distribution in 2013 A Survey of Key Business Objectives and Challenges Among Wholesale Distribution Companies The Outlook for Wholesale Distribution in 2013 A Survey of Key Business Objectives and Challenges Among Wholesale Distribution Companies in partnership with Executive Summary By far, the economy was the

More information

Make Global Recruiting a Winning Strategy

Make Global Recruiting a Winning Strategy Make Global Recruiting a Winning Strategy A ManpowerGroup TM Solutions White Paper Make Global Recruiting a Winning Strategy Today s global workforce is on the move like never before. Macro-economic forces,

More information

BYOD in a private cloud environment

BYOD in a private cloud environment BYOD in a private cloud environment BYOD in a private cloud environment SITUATION OVERVIEW Cloud computing has become more than a buzz word. CIOs and IT managers are seeing a real opportunity to bring

More information

Everything You Need to Know About Effective Mobile Device Management. mastering the mobile workplace

Everything You Need to Know About Effective Mobile Device Management. mastering the mobile workplace Everything You Need to Know About Effective Mobile Device Management mastering the mobile workplace Table of Contents Introduction... 3 1. What exactly is Mobility Management Anyway?... 4 Impenetrable

More information

Electronic Health Records Are You Ready?

Electronic Health Records Are You Ready? Electronic Health Records Are You Ready? By Kari Lidstone, Network Engineer for MMIC Health IT This paper will discuss the areas of implementation that need to be reviewed before the transition onto an

More information

Focusing Trade Funds on Your Best Customers: Best Practices in Foodservice Customer Segmentation

Focusing Trade Funds on Your Best Customers: Best Practices in Foodservice Customer Segmentation Blacksmith Applications The Leader in Foodservice Trade Spending Solutions Focusing Trade Funds on Your Best Customers: Best Practices in Foodservice Customer Segmentation Contents Introduction 2 What

More information

ELECTRONIC MEDICAL RECORDS. Selecting and Utilizing an Electronic Medical Records Solution. A WHITE PAPER by CureMD.

ELECTRONIC MEDICAL RECORDS. Selecting and Utilizing an Electronic Medical Records Solution. A WHITE PAPER by CureMD. ELECTRONIC MEDICAL RECORDS Selecting and Utilizing an Electronic Medical Records Solution A WHITE PAPER by CureMD CureMD Healthcare 55 Broad Street New York, NY 10004 Overview United States of America

More information

Trading & Its Features

Trading & Its Features Trading & Its Features The buying and selling of futures contracts, equity shares, bonds and options is known as trading. There are several types of trading styles that persons seeking to profi t from

More information

Blended Learning Technology: Connecting with the Online-All-the-Time Student

Blended Learning Technology: Connecting with the Online-All-the-Time Student Blended Learning Technology: Connecting with the Online-All-the-Time Student Table of Contents 03 Executive Summary 05 Survey Method 06 Respondent Profi les 07 Instruction delivered through a blended learning

More information

5 Common Myths about Dental Marketing

5 Common Myths about Dental Marketing 5 Common Myths about Dental Marketing 5 Common Myths About Dental Marketing...... & We ll Let You in on a Secret There are 185,000 dentists in North America, and patients are expecting more choice and

More information

Comprehensive Enterprise Content Management

Comprehensive Enterprise Content Management Comprehensive Enterprise Content Management 1 Comprehensive Enterprise Content Management with d.3ecm Trends such as cloud computing, social networks or the mobile office result in changing needs and new

More information

OVERCOMING THE CHALLENGES IN IMPLEMENTING EMR

OVERCOMING THE CHALLENGES IN IMPLEMENTING EMR OVERCOMING THE CHALLENGES IN IMPLEMENTING EMR The bottom line of any Electronic Medical Records (EMR) implementation is operational efficiency. Implementing EMR software surely proves to be valuable to

More information

RE: Comments on Discussion Draft Ensuring Interoperability of Qualified Electronic Health Records.

RE: Comments on Discussion Draft Ensuring Interoperability of Qualified Electronic Health Records. April 8, 2015 The Honorable Michael Burgess, MD 2336 Rayburn House Office Building Washington, DC 20515 RE: Comments on Discussion Draft Ensuring Interoperability of Qualified Electronic Health Records.

More information

Prospectus. The Document Outsourcing Evolution - A Vertical Market Analysis

Prospectus. The Document Outsourcing Evolution - A Vertical Market Analysis Focused Responsive Credible Visionary Prospectus Headquarters U.S. Libbey Industrial Parkway Weymouth, MA 02189 USA +1 781 616 2100 info@infotrends.com Europe Sceptre House 7-9 Castle Street Luton, Beds

More information

BUSINESS MANAGEMENT AND CONSULTING FOR PHYSICIAN PRACTICE GROUPS

BUSINESS MANAGEMENT AND CONSULTING FOR PHYSICIAN PRACTICE GROUPS BUSINESS MANAGEMENT AND CONSULTING FOR PHYSICIAN PRACTICE GROUPS +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Increasing

More information

10 Steps for EHR Success

10 Steps for EHR Success 10 Steps for EHR Success Introduction Implementing an electronic health records system does not have to be a painful process. By using the right methods and our strategies, the implementation process can

More information

Food and Beverage. Microsoft Dynamics NAV Solutions for Food and Beverage Companies

Food and Beverage. Microsoft Dynamics NAV Solutions for Food and Beverage Companies Food and Beverage Microsoft Dynamics NAV Solutions for Food and Beverage Companies ADAPT Regulatory Compliance What s Your Strategy? Regulatory compliance is costly, especially for small and midsize companies.

More information

Insurance Accounting:

Insurance Accounting: Financial Services Insurance Accounting: The Implications By Alexander Dollhopf and Kamran Foroughi Insurers will face unprecedented change in the way they report their business under International Financial

More information

Closing the IT Talent Gap in Health Care. The Towers Watson 2013 Health Care IT Survey Report

Closing the IT Talent Gap in Health Care. The Towers Watson 2013 Health Care IT Survey Report Closing the IT Talent Gap in Health Care The Towers Watson 2013 Health Care IT Survey Report The U.S. health industry, already struggling to find sufficient numbers of skilled, faces an even tougher road

More information

What Physicians Want in an EHR

What Physicians Want in an EHR What Physicians Want in an EHR Next evolution of the Small Practice EHR software for personalized health management 2 What Physicians Want in an EHR Article citation: Butterfield, Blair. What Physicians

More information

Connecting Customer Demand to the Plant Floor

Connecting Customer Demand to the Plant Floor Connecting Customer Demand to the Plant Floor How discrete manufacturers can leverage market information for improved performance and new product development Introduction Discrete manufacturers produce

More information

Lab Orders Made Easy.

Lab Orders Made Easy. EMR-Link Lab Orders Made Easy. Liaison Healthcare Informatics: P r ov i d i n g c o n n ec ti v it y & i n t e r o p e r a b i l it y th r o u g h s ec u r e c lo u d - b a s e d s e rv i c e s Liaison

More information

How To Help The Alabama Regional Extension Center

How To Help The Alabama Regional Extension Center From: Lee Libby Fax number: 214-377-0102 Alabama Regional Extension Center 307 University Blvd. TRP III, Suite 1100 Mobile, Alabama 36688 251-414-8170 http://www.al-rec.org Regarding: Alabama Regional

More information

Regulatory Compliance Needs Process Management

Regulatory Compliance Needs Process Management White Paper Regulatory Compliance Needs Process Management A Pathfinder Technology Solutions Whitepaper October 22, 2004-1 - Introduction All businesses need to comply with government regulations, regardless

More information

5 Barriers to EHR Replacement

5 Barriers to EHR Replacement Ease EHR replacement worries and succeed 5 Barriers to EHR Replacement Introduction 1 2 3 4 5 Haven t you spent enough money already? Training again Turn a burden into an opportunity! Am I going to lose

More information

2014 MedData Group. WHITE PAPER: Meaningful Use Stage 3: How Health IT Marketers Should Adapt & Embrace the Delay

2014 MedData Group. WHITE PAPER: Meaningful Use Stage 3: How Health IT Marketers Should Adapt & Embrace the Delay WHITE PAPER: Meaningful Use Stage 3: How Health IT Marketers Should Adapt & Embrace the Delay The government s EHR Incentive Program, also known as Meaningful Use, led to an EHR gold rush 1 that has had

More information

BAILEY LAUERMAN AD AGENCY RELIES ON KEY SURVEY

BAILEY LAUERMAN AD AGENCY RELIES ON KEY SURVEY BAILEY LAUERMAN AD AGENCY RELIES ON KEY SURVEY TO DELIVER RAPID SOLUTIONS TO ITS CLIENTS AND ADD SUPERIOR VALUE TO ITS SERVICES ONE OF THE TOP ADVERTISING AGENCIES IN THE USA Bailey Lauerman is a full

More information

I D C H e a l t h I n s i g h t s : H e a l t h c a r e P r o v i d e r I T S t r a t e g i e s

I D C H e a l t h I n s i g h t s : H e a l t h c a r e P r o v i d e r I T S t r a t e g i e s Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4445 F.508.988.7881 www.idc-hi.com Business Strategy: The Current State of Ambulatory EHR Buyer Satisfactio n I D C H e a l t h I

More information

Fiduciary Asset Management. A Discretionary Investment Management Solution

Fiduciary Asset Management. A Discretionary Investment Management Solution Fiduciary Asset Management A Discretionary Investment Management Solution 01 / MORGAN STANLEY The Fiduciary Asset Management program is designed to provide a customized, discretionary solution to help

More information

Tapping into the Power of Integrated Financial Planning

Tapping into the Power of Integrated Financial Planning Tapping into the Power of Integrated Financial Planning A Primer for CFOs and Controllers A Prophix whitepaper Inside this document The Executive Viewpoint 3 Introduction Who should read this whitepaper

More information

BEST PRACTICES: Ten Best Practices for Selecting EHR Software

BEST PRACTICES: Ten Best Practices for Selecting EHR Software BEST PRACTICES: Ten Best Practices for Selecting EHR Software Introduction to EHR Software Selection Your degree is in medicine, not computer science. Why then are so many physicians finding themselves

More information

How to Fast-Track Your Meaningful Use Effort

How to Fast-Track Your Meaningful Use Effort How to Fast-Track Your Meaningful Use Effort A PRAGMATIC APPROACH TO FILLING IN THE GAPS AND EARNING YOUR INCENTIVES BY JUDY MURPHY AND BOB SCHWYN EXECUTIVE SUMMARY: While there is no shortcut to meaningful

More information

Unleashing BPM: Eliminate process bottlenecks created by paper

Unleashing BPM: Eliminate process bottlenecks created by paper WHITE PAPER Unleashing BPM: Eliminate process bottlenecks created by paper Streamline workflows and increase productivity by performing document imaging at the front-end of business processes Contents

More information

BUILDING THE BUSINESS CASE FOR A UNIFIED COMMERCE PLATFORM. Optimize the Consumer Experience

BUILDING THE BUSINESS CASE FOR A UNIFIED COMMERCE PLATFORM. Optimize the Consumer Experience BUILDING THE BUSINESS CASE FOR A UNIFIED COMMERCE PLATFORM Optimize the Consumer Experience EXECUTIVE SUMMARY The 2014 report Digitizing the Store The Next Wave of Online and Offline Convergence by the

More information

Software as a Service (SaaS)

Software as a Service (SaaS) Software as a Service (SaaS) Cloud computing is the ability to access and interact with data on any platform with an internet connection. There are several subsets of cloud computing, including: Infrastructure

More information

Hospice Provider, Caris Healthcare, Improves Customer Service and Secures Patient Information while Speeding-up the Intake Process

Hospice Provider, Caris Healthcare, Improves Customer Service and Secures Patient Information while Speeding-up the Intake Process Hospice Provider,, Improves Customer Service and Secures Patient Information while Speeding-up the Intake Process THE CHALLENGE, a private hospice care provider company with branches in Tennessee and South

More information

Document Management 2.0 - Web-based Collaboration and the Road to Compliance

Document Management 2.0 - Web-based Collaboration and the Road to Compliance Document Management 2.0 - Web-based Collaboration and the Road to Compliance New web-based document management tools can provide the foundation required for comprehensive records management Whitepaper

More information

2013 CONSUMER VIEWS OF EMAIL MARKETING

2013 CONSUMER VIEWS OF EMAIL MARKETING BLUEHORNET REPORT: 213 CONSUMER VIEWS OF EMAIL MARKETING For two consecutive years, BlueHornet has surveyed over 1, consumers across the United States to better understand their behavior and sentiment

More information

The Top Five EHR Implementation and Integration Imperatives

The Top Five EHR Implementation and Integration Imperatives The Top Five EHR Implementation and Integration Imperatives How to Identify Them and Achieve Success Introduction Since the push to deploy electronic health records (EHRs) began in earnest with passage

More information

HOW TO ACCELERATE ADOPTION OF ELECTRONIC HEALTH RECORDS

HOW TO ACCELERATE ADOPTION OF ELECTRONIC HEALTH RECORDS HOW TO ACCELERATE ADOPTION OF ELECTRONIC HEALTH RECORDS Build a thoughtful IT strategy that includes the EHR to enable growth Leverage virtualization and cloud computing to reduce cost and increase IT

More information

Successful EHR Change Management

Successful EHR Change Management Successful EHR Change Management Roles and responsibilities White paper Table of contents Executive summary... 2 Introduction... 3 Never underestimate the power of the people... 3 People... 4 From resisting

More information

Pricing Optical Products to Maximize Gross Profit

Pricing Optical Products to Maximize Gross Profit Pricing Optical Products to Maximize Gross Profit By Neil Gailmard, OD, MBA, FAAO Summary of a Webinar Review of Optometric Business and CareCredit INTRODUCTION Retail pricing is one of the most important

More information

Meaningful Use Stage 2. Creating the Foundation for Population Health

Meaningful Use Stage 2. Creating the Foundation for Population Health Meaningful Use Stage 2 Creating the Foundation Creating the Foundation You ve downloaded this ebook just in time. Are you ready to begin building toward Meaningful Use (MU) Stage 2? Each MU requirement

More information

Agenda. Government s Role in Promoting EMR Technology. EMR Trends in Health Care. What We Hear as Reasons to Not Implement and EMR

Agenda. Government s Role in Promoting EMR Technology. EMR Trends in Health Care. What We Hear as Reasons to Not Implement and EMR Agenda A 360-Degree Approach to EMR Implementation Environmental Overview Information on the HITECH Stimulus Opportunities Hospitals, Physicians and Interoperability Preparing for an EMR Implementation

More information

Project Management and the Organisational Strategy

Project Management and the Organisational Strategy Project Management and the Organisational Strategy An ESI International White Paper Tel: +44 (0) 20 7017 7100 www.esi-emea.com Table of Contents Project Management and the Organisational Strategy 2 An

More information

Health Information Exchange First Considerations

Health Information Exchange First Considerations Health Information Exchange First Considerations Overview Health Information Exchange (HIE) is one of the most common forms of utilizing an EHR solution and supports key requirements of Meaningful Use

More information

Ubuntu Server Edition 2009 Survey the results are in!

Ubuntu Server Edition 2009 Survey the results are in! Ubuntu Server Edition 2009 Survey the results are in! Almost 7000 respondents share who they are, how they use Ubuntu Server and what they are going to do next. Executive Summary Ubuntu Server Edition

More information

Accounts Payable. Consolidating AP Workflow. Outside the SAP System. www.esker.co.uk ESKER ON DEMAND

Accounts Payable. Consolidating AP Workflow. Outside the SAP System. www.esker.co.uk ESKER ON DEMAND Accounts Payable Consolidating AP Workflow Outside the SAP System www.esker.co.uk ESKER ON DEMAND Table of contents Introduction... 3 Impact on IT infrastructure and operations... 3 Why businesses automate

More information

Strategic Interoperability:

Strategic Interoperability: The Clinical and Business Imperative for Healthcare Organizations Featuring the results of the HIMSS Analytics Interoperability Study Interoperability1 the ability of health information systems to exchange,

More information

Warehouse Management Systems for 3PL Providers

Warehouse Management Systems for 3PL Providers Warehouse Management Systems for 3PL Providers Purpose-Built or Retrofit? Five business drivers that make this decision a no-brainer. About icepts Technology Group, Inc. icepts Technology Group, Inc. is

More information

Distributed Document Imaging: Maximizing Your Investment in Microsoft Technology

Distributed Document Imaging: Maximizing Your Investment in Microsoft Technology WHITE PAPER Distributed Document Imaging: Maximizing Your Investment in Microsoft Technology Integration with Windows SharePoint Services (WSS) and Microsoft Office SharePoint Server (MOSS) Contents Introduction...1

More information

Webmedx Technology and Services Provide a Bridge to the EHR for Rockwood Clinic

Webmedx Technology and Services Provide a Bridge to the EHR for Rockwood Clinic Webmedx Technology and Services Provide a Bridge to the EHR for Rockwood Clinic Combination of Narrative Transcription and EHR Templates Ease Transition, Improve Physician Adoption and Support Physician

More information

WHITE PAPER. Integrating Paper Documents Into Digital Workflows

WHITE PAPER. Integrating Paper Documents Into Digital Workflows WHITE PAPER Integrating Paper Documents Into Digital Workflows Contents Market opportunity...1 Scanning in the offi ce today...2 Business opportunity...3 Application integration with multifunction devices...4

More information

Seasoned accountants know that it s far better to keep

Seasoned accountants know that it s far better to keep Serving and Retaining Small Business Clients Seasoned accountants know that it s far better to keep existing clients happy than to expend resources prospecting for new ones. This is true for firms both

More information

Secure Information Exchange

Secure Information Exchange Secure File Delivery Secure Information Exchange in an Insecure World www.biscom.com 321 Billerica Road, Chelmsford, MA phone: 978-367-3612 email: sales@biscom.com EXECUTIVE SUMMARY Ask a group of offi

More information

Wholesale Distribution

Wholesale Distribution Wholesale Distribution Microsoft Dynamics NAV Solutions for Wholesale Distribution Enhance the profi tability of your inventory and operations Optimize inventory and processes for success Wholesale distributors

More information

Chart a Cost-Effective and Simple Course to ICD-10

Chart a Cost-Effective and Simple Course to ICD-10 Chart a Cost-Effective and Simple Course to ICD-10 Change isn t easy, and it can be disruptive, especially if you aren t prepared for it. Big changes are coming in healthcare October 1, 2014 with the introduction

More information

To Cloud or Not? Fri, 08/31/2012-12:28pm Don Lyman, CEO, Docassist cloud document managment

To Cloud or Not? Fri, 08/31/2012-12:28pm Don Lyman, CEO, Docassist cloud document managment This article was originally published on http://www.mbtmag.com To Cloud or Not? Fri, 08/31/2012-12:28pm Don Lyman, CEO, Docassist cloud document managment For a manufacturer considering a move to the cloud,

More information

Managing a State-wide emr Clinical Transformation

Managing a State-wide emr Clinical Transformation Managing a State-wide emr Clinical Transformation Abstract Eleonore Fuchter, Program Manager, Organisational Change Management Ronan Herlihy, Benefits Realisation Manager Nollaig Shalloo, emr Project Consultant

More information

Evaluating EMR Solutions. A Guide for Physician Practices

Evaluating EMR Solutions. A Guide for Physician Practices Evaluating EMR Solutions A Guide for Physician Practices Evaluating EMR Solutions A Guide for Physician Practices In this guide: The changing landscape of the healthcare industry Key considerations when

More information

A Guide to Choosing the Right EMR Software. A Guide to Choosing the Right EMR Software

A Guide to Choosing the Right EMR Software. A Guide to Choosing the Right EMR Software A Guide to Choosing the Right EMR Software A Guide to Choosing the Right EMR Software Eight Important Benchmarks for Community and Critical Access Hospitals Eight Important Benchmarks for Community and

More information

Electronic Health Records 101. Denise Reilly, MBA June 6, 2012

Electronic Health Records 101. Denise Reilly, MBA June 6, 2012 Electronic Health Records 101 Denise Reilly, MBA June 6, 2012 Electronic Health Record (EHR) Defined e lec tron ic health re cord /eè lek trónnik helth rékərd/ Noun 1. a plot by insurance companies to

More information

Transform to the power of digital. Digital transformation to empower CFOs

Transform to the power of digital. Digital transformation to empower CFOs Transform to the power of digital Digital transformation to empower CFOs How Digital transformation empowers CFOs? Most CFOs consider their function as already mature. However, they tend to focus mainly

More information

Four rights can t be wrong: why now is the right time to implement an EHR

Four rights can t be wrong: why now is the right time to implement an EHR White Paper Four rights can t be wrong: why now is the right time to implement an EHR OptumInsight www.optum.com Page 1 White Paper EHRs and small to mid-size physician practices: Finding the right fit

More information

ACHIEVE RESULTS. Microsoft Dynamics SL Overview Brochure. Achieve more with solutions designed to help you drive business success.

ACHIEVE RESULTS. Microsoft Dynamics SL Overview Brochure. Achieve more with solutions designed to help you drive business success. ACHIEVE RESULTS Microsoft Dynamics SL Overview Brochure Achieve more with solutions designed to help you drive business success. Designed for forward-thinking organizations, Microsoft Dynamics SL is an

More information

ADUK resource sheet. Selecting ticketing and marketing systems. Roger Tomlinson, ACT Consultant Services

ADUK resource sheet. Selecting ticketing and marketing systems. Roger Tomlinson, ACT Consultant Services ADUK resource sheet Selecting ticketing and marketing systems Roger Tomlinson, ACT Consultant Services When choosing a new ticketing and marketing system, generally speaking, the choice in the UK is from

More information

Health Care Leader Action Guide on Implementation of Electronic Health Records

Health Care Leader Action Guide on Implementation of Electronic Health Records Health Care Leader Action Guide on Implementation of Electronic Health Records July 2010 TRANSFORMING HEALTH CARE THROUGH RESEARCH AND EDUCATION 2 Health Care Leader Action Guide on Implementation of Electronic

More information

Strate gic Risk Management

Strate gic Risk Management Strate gic Risk Management For the Hospital Industry in Transition For the evolving hospital industry, managing risk is a high-stakes business issue. For hospitals and other organizations caring for people

More information

Price Optimization. For New Business Profit and Growth

Price Optimization. For New Business Profit and Growth Property & Casualty Insurance Price Optimization For New Business Profit and Growth By Angel Marin and Thomas Bayley Non-life companies want to maximize profits from new business. Price optimization can

More information

IBM Business Consulting Services. IBM Institute for Business Value. Financial Management. The agile CFO. Acting on business insight

IBM Business Consulting Services. IBM Institute for Business Value. Financial Management. The agile CFO. Acting on business insight IBM Business Consulting Services IBM Institute for Business Value The agile CFO Acting on business insight Financial Management The agile CFO Acting on business insight ibm.com/bcs Table of contents

More information

Cloud Computing Safe Harbor or Wild West?

Cloud Computing Safe Harbor or Wild West? IT Best Practices Series Cloud Computing Safe Harbor or Wild West? With IT expenditures coming under increasing scrutiny, the cloud is being sold as an oasis of practical solutions. It s true that many

More information

USAGE AND PUBLIC REPORTING GUIDELINES FOR THE GREEN GRID S INFRASTRUCTURE METRICS (PUE/DCIE)

USAGE AND PUBLIC REPORTING GUIDELINES FOR THE GREEN GRID S INFRASTRUCTURE METRICS (PUE/DCIE) WHITE PAPER #22 USAGE AND PUBLIC REPORTING GUIDELINES FOR THE GREEN GRID S INFRASTRUCTURE METRICS (PUE/DCIE) EDITORS: JON HAAS, INTEL JAMIE FROEDGE, EMERSON NETWORK POWER CONTRIBUTORS: JOHN PFLUEGER, DELL

More information

care tips Advanced Care Planning Updated 05/12

care tips Advanced Care Planning Updated 05/12 Advanced Care Planning Updated 05/12 Advanced Care Planning Advanced Planning...1 Choosing a Health Care Representative...2 Designated Representative Form...4 Final Arrangements...5 Medicare Hospice Benefit...8

More information

Evaluating CPSI s Accounts Receivable Management Services In Community Hospitals:

Evaluating CPSI s Accounts Receivable Management Services In Community Hospitals: Evaluating CPSI s Accounts Receivable Management Services In Community Hospitals: Contributors to Success Sponsored by CPSI Reported by Porter Research January 2007 EXECUTIVE SUMMARY Computer Programs

More information

Centricity Practice Solution An integrated EMR and Practice Management system

Centricity Practice Solution An integrated EMR and Practice Management system Centricity Practice Solution An integrated EMR and Practice Management system Flexibility for today s challenges Centricity Practice Solution is an integrated EMR and Practice Management system designed

More information

Mini-Guide to Selecting and Working with Consultants

Mini-Guide to Selecting and Working with Consultants Mini-Guide to Selecting and Working with Consultants Before Contacting a Consultant What to expect from a consultant Thinking through your needs Interviewing Consultants Describe what will happen during

More information

ANALYZE THIS: A joint guide by Convio and Event 360 highlighting key metrics and best practices driving event fundraising success.

ANALYZE THIS: A joint guide by Convio and Event 360 highlighting key metrics and best practices driving event fundraising success. ANALYZE THIS: A NONPROFIT S GUIDE TO EVENT FUNDRAISING ANALYTICS A joint guide by Convio and Event 360 highlighting key metrics and best practices driving event fundraising success. Kari Bodell, Vice President,

More information

A 3 Step Strategy for Delivering Exceptional Dining Experiences

A 3 Step Strategy for Delivering Exceptional Dining Experiences A 3 Step Strategy for Delivering Exceptional Dining Experiences Stop reading reports, start delivering great experiences An Empathica Whitepaper www.empathica.com Restaurants rise and fall based on the

More information

EMR Implementation In Community Hospitals:

EMR Implementation In Community Hospitals: EMR Implementation In Community Hospitals: Critical Factors for Success Sponsored by CPSI Reported by Porter Research December 2006 1 EXECUTIVE SUMMARY We've got 21st century medical practices, but (a)

More information