LEADERSHIP DEVELOPMENT

Size: px
Start display at page:

Download "LEADERSHIP DEVELOPMENT"

Transcription

1 RESEARCH RESULTS CLIENT RESEARCH RESULTS BY: JAZMINE BOATMAN MANAGER, CABER REALIZATION RESULTS: Leaders reported a 49 percent improvement in the number of leaders with positive leadership behaviors since attending the program; observers reported a 72 percent improvement. Leaders found the development program to be useful and applicable. Support and reinforcement for the program are high. Work groups are experiencing improvements in communication, teamwork, and engagement. LEADERSHIP DEVELOPMENT INDUSTRY Pharmaceuticals Distribution & Wholesale LOCATION(S) United States DDI PRODUCT USED Interaction Management : Exceptional Leaders... Extraordinary Results (IM: EX ) BUSINESS NEED As the largest pharmaceuticals distributor in North America, McKesson delivers prescription and generic drugs as well as health and beauty care products to more than 40,000 retail and institutional pharmacies throughout the United States and Canada. The company is also a major medical supplies wholesaler, providing medical and surgical equipment to alternate health care sites, such as doctors offices, surgery centers, and long-term care facilities. In addition to distribution services, McKesson offers software and technical services that help pharmacies, health care providers, and insurers manage their supply chain, clinical, administrative, and financial operations. McKesson was looking to create a program that would give its leaders the necessary leadership skills to coach, develop, and effectively manage the performance of others. SOLUTION McKesson partnered with DDI to develop training for its supervisors. The resulting program, 365 to High Performance, consisted of the following DDI IM: EX courses: Essentials of Leadership Coaching for Success Coaching for Improvement Setting Performance Expectations Reviewing Performance Progress Leading Change RESEARCH DESIGN A version of the DDI tool Training Checkpoint SM was then used to determine the extent to which McKesson s leaders changed their behaviors after the training as well as the program s impact on the organization. Training Checkpoint SM is an online survey that focuses on the specific goals of a development program and the behaviors addressed in the training. Participants and their observers receive the survey a few months after the trainees have completed the program to give them enough opportunities to practice implementing what they ve learned. A total of 95 participants of 365 to High Performance and 41 of their managers participated in this evaluation. The majority of participants had completed the training three or more months prior to completing the survey.

2 RESULTS Overall Results Behavioral indicators identified as learning objectives were specified for Training Checkpoint SM. Then, both leaders and their managers were asked to rate the frequency (i.e., Never or almost never, Rarely, Sometimes, Often, Almost always) with which the leader exhibited each behavior both before and after completing the 365 to High Performance program. Because each of the behavioral indicators selected was considered a critical outcome of the program, we focused on the percentage who displayed each behavior often or almost always. Leaders reported a 49 percent improvement in the number of leaders with positive leadership behaviors since attending the program; observers reported a 72 percent improvement. Figure 1 depicts the frequency of trainees positive behaviors (according to self- and manager reports), both before and after the training. Overall, before the training 57 percent of leaders reported frequently displaying positive leadership behaviors related to the curriculum. After they completed the program, the leaders displaying these behaviors rose to 85 percent (a 49 percent improvement). Their managers were less positive regarding leader behaviors before the training, which could explain the higher overall improvement they reported (i.e., 72 percent) compared to the leaders. Only 41 percent of managers reported observing frequent positive behaviors from the leaders before the training; after the training, they conveyed that 71 percent were now leading effectively. Figure 1: Frequency of Positive Behaviors Reported Across Courses 2

3 Figure 2 presents the frequency, according to leaders, of positive behaviors targeted by the courses. Before the training, not many (only two-fifths) were collaboratively choosing competencies with team members that supported performance objectives or were scheduling coaching sessions with their team members to discuss new opportunities. After the training, three-fourths of the leaders were displaying these same behaviors often or almost always. Figure 2: Percent of Leaders Displaying Positive Behaviors (self-perspectives) Address team members' concerns about changes that are occurring in the workplace. Address poor performance issues as soon as possible. Coach team members for improved performance. Discuss performance with team throughout the Performance Cycle (not just at the end of the year). Clearly communicate the Business Unit's performance expectations. Involve team members in their ideas how to implement a change. Model behavior as an agent for change. Collaboratively choose competencies with team members that support performance objectives. Schedule a coaching session with team members to discuss an opportunity for a new project or task Percent of leaders who do this often or almost always After training Before training Figure 3 presents the managers perspectives of the frequency of the leaders positive behaviors by course. Compared to the leaders, they reported significantly lower amounts of positive behavior before the leaders completed their training. In particular, the managers recounted that not many leaders were coaching their team members for improved performance or actually scheduling coaching sessions to discuss job opportunities, nor were they involving their teams by incorporating their ideas for implementing change. The managers observed that after the training the majority of leaders were indeed displaying these positive behaviors as well as others. 3

4 Figure 3: Percent of Leaders Displaying Positive Behaviors (managers perspectives) Involve team members in their ideas how to implement a change. Model behavior as an agent for change. Collaboratively choose competencies with team members that support performance objectives. Discuss performance with team throughout the Performance Cycle (not just at the end of the year). Coach team members for improved performance. Address team members' concerns about changes that are occurring in the workplace. Clearly communicate the Business Unit's performance expectations. Address poor performance issues as soon as possible. Schedule a coaching session with team members to discuss an opportunity for a new project or task Percent of leaders who do this often or almost always After training Before training When addressing employee concerns, I ve used the worksheets provided in the class to be better prepared and organized. They also help me to stay focused on the issues being addressed. Reactions and Outcomes McKesson leader Leaders found the development program to be useful and applicable. Relevance is a major determinant of training transfer. If, after a training session, leaders believe what they learned was irrelevant or not applicable, then the likelihood of their transferring those concepts to their jobs is highly improbable. Fortunately, leaders at McKesson reported that 73 percent of their total job skill set was covered in their training a very significant amount. In fact, they reported a 16 percent improvement in their overall job performance; their managers corroborated by reporting an 18 percent improvement. Nearly all the leaders reported that the program was important for their jobs (93 percent) and that they had opportunities to apply the trained skills on the job at the time of this study (91 percent). In addition, 87 percent of leaders agreed that the training increased their confidence in applying their skills on the job. The positive responses to the relevance of the program are likely a major reason for the significant improvement in leader behaviors at McKesson seen after the training. Support and reinforcement for the program are high. In addition to relevance, reinforcement is a critical aspect of creating an environment that supports applying what was learned in training. Nearly three-fourths of leaders (73 percent) agreed that their manager has supported and reinforced the application of their learned skills on the job. And two-thirds (66 percent) believe that they are held accountable for applying the skills. Continuous improvement is an important tenet of any development program, and McKesson is clearly on the right track for reaping the benefits of its program. In terms of environmental support, 81 percent of the leaders reported having the resources they need to apply the trained behaviors on the job. 4

5 Work groups are experiencing improvements in communication, teamwork, and engagement. Both leaders and managers at McKesson reported improvements in their work groups after the program. Figure 4 shows that the majority of both groups cited improvements in engagement, teamwork, and communication among managers following the training. Figure 4: Percent of Employees Reporting Improvements in Work Groups After Leaders Attended 365 to High Performance CONTACT INFORMATION WORLD HEADQUARTERS INFO@DDIWORLD.COM This document was developed by DDI s Center for Applied Behavioral Research (CABER). For more information, contact CABER@ddiworld.com. CONCLUSIONS The results of this study clearly demonstrate that McKesson s 365 to High Performance program and efforts have had a significant positive effect on its leader behaviors and work groups. After completing the training, leaders demonstrated significant (49 percent) improvement, while their managers cited even greater improvement. This leader uses what he learned in 365 to High Performance to give his employees genuine and honest feedback/recognition. He digs into his employees performance daily to find opportunities to reward successes. McKesson manager Reinforcement and support for the program were high; thus, the overall impact of the training was observed for the leaders, but it also carried over to those with whom they work. Communication, teamwork, and engagement improved in the leaders work groups, which will undoubtedly benefit the organization in multiple ways. McKesson s devotion to providing leaders with the coaching and performance management skills they need has helped to ensure its place among leaders in its industry. 5 MKTIMRR QMA

LEADERSHIP DEVELOPMENT

LEADERSHIP DEVELOPMENT RESEARCH RESULTS CLIENT RESEARCH RESULTS BY: JAZMINE BOATMAN CONSULTANT, CABER REALIZATION RESULTS: Trainees reported a 90 percent improvement in the number of leaders displaying positive leadership behaviors

More information

LEADERSHIP DEVELOPMENT

LEADERSHIP DEVELOPMENT RESEARCH RESULTS CLIENT RESEARCH RESULTS BY: JAZMINE BOATMAN CONSULTANT, CABER REALIZATION RESULTS: Trainees reported a 52 percent improvement in the number of leaders displaying positive leadership behaviors

More information

Ambulatory Surgery Center Solutions

Ambulatory Surgery Center Solutions Ambulatory Surgery Center Solutions Leading the industry with quality medical products, innovative technology and customer-driven services. McKesson Medical-Surgical McKesson Corporation Facts McKesson

More information

DRIVING STRATEGY THROUGH CULTURE CHANGE

DRIVING STRATEGY THROUGH CULTURE CHANGE RESEARCH RESULTS CLIENT RESEARCH RESULTS BY: PAULINE NOLTE STRATEGIC ACCOUNT MANAGER SAMANTHA YORK MARKETING CONSULTANT REALISATION RESULTS: Since attending the Behaviours Imbedding Program, trainees are

More information

2007 Bear Stearns 20 th Annual Healthcare Conference. New York, New York September 11, 2007

2007 Bear Stearns 20 th Annual Healthcare Conference. New York, New York September 11, 2007 2007 Bear Stearns 20 th Annual Healthcare Conference New York, New York September 11, 2007 John Hammergren Chairman and Chief Executive Officer Safe Harbor Clause Some of the information in this presentation

More information

BUSINESS NETWORKING: A NECESSARY THIRD MILLENNIUM SKILL

BUSINESS NETWORKING: A NECESSARY THIRD MILLENNIUM SKILL WHITE PAPER A WHITE PAPER BY WILLIAM C. BYHAM, CHAIRMAN & CEO DDI BUSINESS NETWORKING: A NECESSARY THIRD MILLENNIUM SKILL If a single word defines the business environment a decade into the third millennium,

More information

A Prescription for Customer Engagement: An Inside Look at Email Marketing for the Pharmaceutical Industry

A Prescription for Customer Engagement: An Inside Look at Email Marketing for the Pharmaceutical Industry RESEARCH MARCH 2009 A Prescription for Customer Engagement: An Inside Look at Email Marketing for the Pharmaceutical Industry Epsilon s Email Branding Study Marketing As As Usual. Not Not A A Chance. Introduction

More information

WHITE PAPER The Impact of Rising Generic Drug Prices on the U.S. Drug Supply Chain

WHITE PAPER The Impact of Rising Generic Drug Prices on the U.S. Drug Supply Chain WHITE PAPER The Impact of Rising Generic Drug Prices on the U.S. Drug Supply Chain Over the past two years, the pharmacy industry has seen unprecedented increases in the prices of generic drugs, causing

More information

Employer and Coalition Trends in Health Care Management. Participant Summary. June 2010

Employer and Coalition Trends in Health Care Management. Participant Summary. June 2010 Employer and Coalition Trends in Health Care Management Participant Summary June 2010 Contents Participants Key Research Findings: Top Three Trends Employer Research Highlights Employer Health Coalition

More information

Training trainee solicitors Guidelines on performance review and appraisals

Training trainee solicitors Guidelines on performance review and appraisals Training trainee solicitors Guidelines on performance review and appraisals Education and Training Unit Version 1 29/07/05 Page 1 of 7 www.sra.org.uk For alternative formats email, info.services@sra.org.uk

More information

Warning. Not all leadership development is created equal! The Talent Management Expert. QUICK GUIDE: Leadership Development That Measures Up

Warning. Not all leadership development is created equal! The Talent Management Expert. QUICK GUIDE: Leadership Development That Measures Up Warning Not all leadership development is created equal! QUICK GUIDE: Leadership Development That Measures Up The Talent Management Expert Question How effective is your organization s leadership development?

More information

MNASQ Program Meeting October 9, 2012

MNASQ Program Meeting October 9, 2012 Best Practices in Change Management MNASQ Program Meeting October 9, 2012 WHY CHANGE MANAGEMENT? 2 Why Change Management? Increases probability of project success Manages employee resistance to change

More information

Women Work: Global Leadership Forecast 2011 Jazmine Boatman, Ph. D., Rich Wellins, Ph. D., with Stephanie Neal, M.A.

Women Work: Global Leadership Forecast 2011 Jazmine Boatman, Ph. D., Rich Wellins, Ph. D., with Stephanie Neal, M.A. Women Work: The Business Benefits of Closing the Gender Gap Jazmine Boatman, Ph. D., Rich Wellins, Ph. D., with Stephanie Neal, M.A. The Talent Management Expert Revolutionize leadership, revolutionize

More information

McKesson For Better Health

McKesson For Better Health McKesson For Better Health Better Health Starts with You Helping businesses and patients get healthier. Better Health Starts with You Changing lives. We are uniquely positioned to shape the future of Healthcare

More information

RESEARCH RESULTS IMPACT ANALYSIS

RESEARCH RESULTS IMPACT ANALYSIS RESEARCH RESULTS IMPACT ANALYSIS RESEARCH RESULTS BY: DDI s Center for Applied Behavioral Research (CABER) DRIVING HEALTH CARE PATIENT SATISFACTION (HCAHPS) THROUGH TALENT MANAGEMENT PRACTICES OVERVIEW

More information

EXECUTIVE ASSESSMENT AND DEVELOPMENT

EXECUTIVE ASSESSMENT AND DEVELOPMENT RESEARCH RESULTS REALIZATION RESULTS: Program yielded a human capital ROI of 333 percent, or nearly AUS $700,000. Senior leaders observed a 26 percent increase in overall job effectiveness. Senior leaders

More information

PERFORMANCE MANAGEMENT SYSTEM

PERFORMANCE MANAGEMENT SYSTEM WHITE PAPER BY PATRICIA DAVIS LEADER, PERFORMANCE MANAGEMENT ROBERT W. ROGERS PRESIDENT, DDI WHITE PAPER GETTING THE MOST FROM YOUR 1 GETTING THE MOST FROM YOUR PERFORMANCE MANAGEMENT SYSTEM Is your organization

More information

www.worldatwork.org The Magazine of WorldatWork Total Rewards Model LEADS THE WAY

www.worldatwork.org The Magazine of WorldatWork Total Rewards Model LEADS THE WAY The Magazine of WorldatWork www.worldatwork.org 04 06 THENew Total Rewards Model LEADS THE WAY THE IT FACTORA New Total Rewards Model LEADS THE WAY By Jean Christofferson and Bob King, WorldatWork at Starbucks,

More information

Maximizing the Value of Learning & Development. Robert O. Brinkerhoff Professor Emeritus Western Michigan University

Maximizing the Value of Learning & Development. Robert O. Brinkerhoff Professor Emeritus Western Michigan University Maximizing the Value of Learning & Development Robert O. Brinkerhoff Professor Emeritus Western Michigan University Training: Benefit vs. Business Driver Staff Benefit EXPECTATION: Participate Appreciate

More information

MANAGING PERFORMANCE:

MANAGING PERFORMANCE: EXECUTIVE SUMMARY AN EXECUTIVE SUMMARY BY ROBERT W. ROGERS PRESIDENT, DDI PAUL BERNTHAL MANAGER, ASSESSMENT DESIGN AUDREY SMITH SENIOR VICE PRES., EXECUTIVE SOLUTIONS DDI EXECUTIVE SUMMARY MANAGING PERFORMANCE:

More information

Supply Chain Management Professional Education Review

Supply Chain Management Professional Education Review Supply Chain Management Professional Education Review A monthly e Newsletter by the Department of Supply Chain Management and Marketing Sciences June 2009 In this month s issue Increasing profits will

More information

*Note: Screen magnification settings may affect document appearance.

*Note: Screen magnification settings may affect document appearance. Good afternoon and welcome to today s Coffee Break presented by the Evaluation and Program Effectiveness Team in the Division for Heart Disease and Stroke Prevention at the CDC. We are very fortunate today

More information

Health Insurance Marketplace in Illinois Plan Comparison Charts

Health Insurance Marketplace in Illinois Plan Comparison Charts 2015 Independent Authorized Agent for An Independent Licensee of the Blue Cross Blue Shield Association Health Insurance Marketplace in Illinois Plan Comparison Charts preventive services and maternity

More information

Performance management the key to ensuring effective staff

Performance management the key to ensuring effective staff Performance management the key to ensuring effective staff How do you get the best out of your staff? What factors are key in people achieving what they need to achieve -- being effective in their role?

More information

Charlie Delta Pharmaceutical Sales Management Dashboard Design February 2008

Charlie Delta Pharmaceutical Sales Management Dashboard Design February 2008 CASE STUDY Charlie Delta Pharmaceutical Sales Management Dashboard Design February 2008 Michael Rose, Ph. D. The Sales Management Association +1 312 278-3356 www.salesmanagement.org 2007-2008 The Sales

More information

DOING GOOD IS GOOD FOR YOU. 2013 Health and Volunteering Study

DOING GOOD IS GOOD FOR YOU. 2013 Health and Volunteering Study DOING GOOD IS GOOD FOR YOU 2013 Health and Volunteering Study UNITEDHEALTH GROUP 1 WeLCome For the people of UnitedHealth Group, our business goals and social mission are inextricably entwined. To help

More information

Iowa Medicaid Enterprise Average Actual Acquisition Cost Reimbursement Frequently Asked Questions

Iowa Medicaid Enterprise Average Actual Acquisition Cost Reimbursement Frequently Asked Questions Iowa Medicaid Enterprise Average Actual Acquisition Cost Reimbursement Frequently Asked Questions What are Average Actual Acquisition Cost (AAC) rates? Average Actual Acquisition Cost (AAC) rates are based

More information

Changing the shape of the Australian pharmacy industry

Changing the shape of the Australian pharmacy industry + Changing the shape of the Australian pharmacy industry An API & Alphapharm partnership A five year strategic partnership: Brings together two of the pharmacy industry s leading brands Alphapharm is the

More information

Women can benefit from mentoring and from being mentors. So why aren t more women engaging in mentoring relationships?

Women can benefit from mentoring and from being mentors. So why aren t more women engaging in mentoring relationships? Trend Research Women as Mentors: Does She or Doesn t She? A Global Study of Businesswomen and Mentoring Written by Stephanie Neal, Jazmine Boatman, Ph.D., and Linda Miller Women can benefit from mentoring

More information

Guide to MHBP and Medicare

Guide to MHBP and Medicare Guide to MHBP and Medicare You ve Earned It... Go Get It! You ve Earned It You ll be eligible for Medicare soon. You owe it to yourself to take full advantage of these long-awaited benefits. Medicare Part

More information

By Robyn Melhuish Table of Contents 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19

By Robyn Melhuish Table of Contents 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 2010 by MedReps.com Copyright holder is licensing this under the Creative Commons License, Attribution 3.0. http://creativecommons.org/licenses/by/3.0/us Table of Contents I. Is a Medical Sales Career

More information

Medicine price regulation the South African experience

Medicine price regulation the South African experience Medicine price regulation the South African experience Dr Anban Pillay Chief Director: Health Financing and Economics National Department of Health PillaA@health.gov.za pillayanban@yahoo.com.au Tel: +27

More information

UPS 2009 Pain in the Healthcare (Supply) Chain Survey

UPS 2009 Pain in the Healthcare (Supply) Chain Survey UPS 2009 Pain in the Healthcare (Supply) Chain Survey Overview UPS, a leading provider of healthcare logistics and transportation services, has launched its second annual Pain in the (Supply) Chain survey

More information

ADMINISTRATION OF MEDICATION BY SCHOOL PERSONNEL

ADMINISTRATION OF MEDICATION BY SCHOOL PERSONNEL TRUMBULL BOARD OF EDUCATION SECTION: 5000 BOARD OF EDUCATION CATEGORY: Students POLICY MANUAL POLICY CODE: 5141.21-Administration of Medication by School Personnel Policy ADMINISTRATION OF MEDICATION BY

More information

Frequently Asked Questions

Frequently Asked Questions The Silent Treatment: Why Safety Tools and Checklists Aren t Enough to Save Lives Frequently Asked Questions Q: Why did AACN, AORN, and VitalSmarts conduct this study? A: In 2010, the American Association

More information

McKesson and the Future of Healthcare

McKesson and the Future of Healthcare McKesson Corporation One Post Street San Francisco, CA 94104 John H. Hammergren Chairman and Chief Executive Officer To Our Stockholders: Each year at this time, I share with you my perspective on how

More information

M&LD13 Support individuals to develop and maintain their performance

M&LD13 Support individuals to develop and maintain their performance Overview What this unit is about This unit is about supporting individuals to develop and maintain their at work. These may be people in your own team or individuals from another work group to whom you

More information

A reliable and convenient way to optimize your prescription drug benefit

A reliable and convenient way to optimize your prescription drug benefit Introducing... Pharmacy Benefit Management and the Express Scripts Canada Pharmacy SM A reliable and convenient way to optimize your prescription drug benefit Did you know... that healthcare costs in Canada

More information

Understanding supply chain risk: A McKinsey Global Survey

Understanding supply chain risk: A McKinsey Global Survey Page 1 of 6 Survey Understanding supply chain risk: A McKinsey Global Survey Executives believe they face growing risk from disruptions to their supply chains yet many are unprepared to manage those risks.

More information

KENT CAREER TECHNICAL CENTER SEGMENTS/STANDARDS/TASK LIST

KENT CAREER TECHNICAL CENTER SEGMENTS/STANDARDS/TASK LIST KENT CAREER TECHNICAL CENTER SEGMENTS/STANDARDS/TASK LIST Course: MARKETING: RETAIL & MANAGEMENT Instructor: Kirk Helferich Cip Code: 52.1999 Tehnical Standards Segments 1. Foundations of Marketing Standards

More information

Anthem HealthKeepers Renewal Information for Benefit Managers (for groups in the Large Group market)

Anthem HealthKeepers Renewal Information for Benefit Managers (for groups in the Large Group market) Anthem HealthKeepers Renewal Information for Benefit Managers (for groups in the Large Group market) Thank you once again for offering your employees Anthem HealthKeepers health care coverage. We d like

More information

What is Healthcare Reform? Get a view of the future health care system in the US; learn. success factors for healthcare administrators?

What is Healthcare Reform? Get a view of the future health care system in the US; learn. success factors for healthcare administrators? What is Healthcare Reform? Get a view of the future health care system in the US; learn about primary resources and tools for the healthcare administrator, and what are the success factors for healthcare

More information

PROFILE OF THE PRESCRIPTION DRUG WHOLESALING INDUSTRY

PROFILE OF THE PRESCRIPTION DRUG WHOLESALING INDUSTRY PROFILE OF THE PRESCRIPTION DRUG WHOLESALING INDUSTRY EXAMINATION OF ENTITIES DEFINING SUPPLY AND DEMAND IN DRUG DISTRIBUTION FINAL REPORT 1.3 Major Categories of Wholesalers Wholesalers can be classified

More information

Addressing the challenges of Performance Management. part of our We think series

Addressing the challenges of Performance Management. part of our We think series Addressing the challenges of Performance Management part of our We think series Contents Contents 2 The Return on Investment in Performance Management 3 The challenges of effective Performance Management

More information

HOSPITAL DRUG SHORTAGES

HOSPITAL DRUG SHORTAGES HOSPITAL DRUG SHORTAGES OVERVIEW More than 45,000 different prescription drug products are on the market today, originating from about 1,400 different manufacturers. Each year, the U.S. experiences a shortage

More information

WORKERS COMPENSATION. Claims Handbook

WORKERS COMPENSATION. Claims Handbook WORKERS COMPENSATION Claims Handbook Contents IMMEDIATE MEDICAL NEEDS of the injured worker...2 LET SOCIETY KNOW when an injury occurs...3 COST CONTAINMENT programs...3 5 WITNESSES and SUBROGATION...5

More information

Employee Engagement: Bridging the Gap Between Knowledge and Action

Employee Engagement: Bridging the Gap Between Knowledge and Action Employee Engagement: Bridging the Gap Between Knowledge and Action Scott Blanchard Principal and EVP The Ken Blanchard Companies #EmployeeWorkPassion @LeaderChat Tips for the Webinar Tweeting? Please use

More information

How To Become A Pharmacy Technician

How To Become A Pharmacy Technician Pharmacy Technician Overview The Field - Preparation - Day in the Life - Earnings - Employment - Career Path Forecast - Professional Organizations The Field Pharmacy technicians help licensed pharmacists

More information

Discount Healthcare Programs: A Consumer s Guide to Choosing the Best Program

Discount Healthcare Programs: A Consumer s Guide to Choosing the Best Program Discount Healthcare Programs: A Consumer s Guide to Choosing the Best Program About the Consumer Health Alliance The Consumer Health Alliance (CHA) is the national trade association of the discount healthcare

More information

Medicare + GEHA. Protect yourself from unexpected health care expenses

Medicare + GEHA. Protect yourself from unexpected health care expenses Medicare + GEHA Protect yourself from unexpected health care expenses Table of contents Facts about Medicare 5 Medicare Part A 6 Medicare Part B 6 Medicare Part C 7 Medicare Part D 8 GEHA + Medicare 10

More information

Barriers to Growth in Australian Services Exports: Issues Paper Submission from Service Skills Australia

Barriers to Growth in Australian Services Exports: Issues Paper Submission from Service Skills Australia Australian Services Exports Productivity Commission services.exports@pc.gov.au 5 June 2015 Barriers to Growth in Australian Services Exports: Issues Paper Submission from Service Skills Australia This

More information

Achieving Results Through Genuine Leadership TM

Achieving Results Through Genuine Leadership TM Achieving Results Through Genuine Leadership TM T R A I N I N G Struggling daily with tough business issues and essential goals, organizations are prepared when genuine leaders are eager to live out the

More information

Boomer Expectations for Retirement 2015. Fifth Annual Update on the Retirement Preparedness of the Boomer Generation

Boomer Expectations for Retirement 2015. Fifth Annual Update on the Retirement Preparedness of the Boomer Generation Boomer Expectations for Retirement 2015 Fifth Annual Update on the Retirement Preparedness of the Boomer Generation April 2015 About the Insured Retirement Institute: The Insured Retirement Institute (IRI)

More information

PRIVATE HEALTH INSURANCE EXCHANGES THE LARGE EMPLOYER PERSPECTIVE

PRIVATE HEALTH INSURANCE EXCHANGES THE LARGE EMPLOYER PERSPECTIVE PRIVATE HEALTH INSURANCE EXCHANGES THE LARGE EMPLOYER PERSPECTIVE 2014 Pacific Resources Benefits Advisors, LLC. All Rights Reserved. ABOUT THE SURVEY The survey conducted by Pacific Resources, with question

More information

From the AP-NORC Center s Employer Survey objective metrics of health plan quality information, and most

From the AP-NORC Center s Employer Survey objective metrics of health plan quality information, and most Research Highlights Employer Perspectives on the Health Insurance Market: A Survey of Businesses in the United States Introduction A new survey conducted by the Associated Press-NORC Center for Public

More information

Introducing... Active Pharmacy service SM. Innovative new ways to enhance benefits and reduce costs

Introducing... Active Pharmacy service SM. Innovative new ways to enhance benefits and reduce costs Introducing... Active Pharmacy service SM Innovative new ways to enhance benefits and reduce costs Did you know... that healthcare costs in Canada have doubled in the last decade?* Added value and cost

More information

EDUCATING, MOTIVATING, and EMPOWERING PATIENTS to SAVE MONEY

EDUCATING, MOTIVATING, and EMPOWERING PATIENTS to SAVE MONEY EDUCATING, MOTIVATING, and EMPOWERING PATIENTS to SAVE MONEY 1 AGENDA AGENDA! Company Overview! How Rx Savings Solutions Works! Navigating Your Report! Frequently Asked Questions 2 BACKGROUND! Founded

More information

Long Term Care. McKesson Patient Care Solutions. More Products, More Tools and More Support for Long Term Care Facilities

Long Term Care. McKesson Patient Care Solutions. More Products, More Tools and More Support for Long Term Care Facilities Long Term Care McKesson Patient Care Solutions More Products, More Tools and More Support for Long Term Care Facilities At McKesson Patient Care Solutions (MPCS), we understand your top priorities are

More information

http://www.bls.gov/oco/ocos252.htm

http://www.bls.gov/oco/ocos252.htm http://www.bls.gov/oco/ocos252.htm Pharmacy Technicians Nature of the Work Training, Other Qualifications, and Advancement Employment Job Outlook Projections Data Earnings OES Data Related Occupations

More information

Performance Review (Non-Exempt Employees)

Performance Review (Non-Exempt Employees) Performance Review (Non-Exempt Employees) Name: Department: Campus ID Number: Title: Review Period: - Job Description Review: I. Essential Job Requirements: (Consider employee s knowledge of duties, responsibilities

More information

Workplace Action Steps for Leveraging Mature Talent:

Workplace Action Steps for Leveraging Mature Talent: Workplace Action Steps for Leveraging Mature Talent: Findings from the Talent Management Study Jungui Lee, Ph.D. Tay McNamara, Ph.D. Marcie Pitt-Catsouphes, Ph.D. table of contents The Right Time for Employers

More information

ADMINISTRATION OF MEDICATION

ADMINISTRATION OF MEDICATION SOUTH LYON COMMUITY SCHOOLS 5330/page 1 of 6 ADMINISTRATION OF MEDICATION Definitions Medication includes both prescription and non-prescription medications including those taken by mouth, inhaler, injection,

More information

Business Ideas for Nurse Practitioner Entrepreneurs V7 Spring 2013

Business Ideas for Nurse Practitioner Entrepreneurs V7 Spring 2013 Business Ideas for Nurse Practitioner Entrepreneurs V7 Spring 2013 2008-2013 Nurse Practitioner Business Owner Barbara C. Phillips, NP Business Ideas for Nurse Practitioners Page 1 Business Ideas for Nurse

More information

CIGNA Small Group Business

CIGNA Small Group Business HEALTH BENEFIT SOLUTIONS 806774 11/06 CIGNA HEALTHCARE. PROTECTING THE HEALTH OF SMALL GROUPS IN A BIG WAY. Business owners with 50 or fewer employees face a big decision. How can they provide their employees

More information

Gateway Health Medicare Assured RubySM (HMO SNP) $6,700 out-of-pocket limit for Medicare-covered services. No No No No. Days 1-6: $0 or $225 copay per

Gateway Health Medicare Assured RubySM (HMO SNP) $6,700 out-of-pocket limit for Medicare-covered services. No No No No. Days 1-6: $0 or $225 copay per Assured RubySM (HMO Premium $0 monthly plan $0 - $33.90 monthly plan Assured GoldSM (HMO $12.40 - $46.30 monthly plan $43.90 - $77.80 monthly plan In Network Maximum Out-of-Pocket $3,400 out-of-pocket

More information

GEHA 2014. Health Savings AdvantageSM High-deductible health plan with a health savings account (HSA) (800) 821-6136 geha.com

GEHA 2014. Health Savings AdvantageSM High-deductible health plan with a health savings account (HSA) (800) 821-6136 geha.com GEHA 2014 Health Savings AdvantageSM High-deductible health plan with a health savings account (HSA) (800) 821-6136 geha.com CODE Self Only 341 Self + Family 342 Enrollment checklist 1. Research health

More information

Field Report Field Report Field Report Field Report Field Report

Field Report Field Report Field Report Field Report Field Report Starting a Pharmaceutical Program Program for Pharmaceutical Care A report written by organizers of volunteerbased health care programs serving the uninsured. 1 to Underserved PHARMACEUTICAL Starting a

More information

MARY T. INC. PROGRAM POLICY MANUAL

MARY T. INC. PROGRAM POLICY MANUAL MARY T. INC. PROGRAM POLICY MANUAL POLICY Safe Medication Assistance and SECTION: 2-2C TITLE: Administration Policy REVISED BY: Jane Strobel, RN PAGE: 1of 6 APPLIES TO: All Services Operating Under Rule

More information

Allsup Medicare Advisor Seniors Survey

Allsup Medicare Advisor Seniors Survey Allsup Medicare Advisor Seniors Survey Examining Medicare Plan Selection Issues Among Seniors November 2009 Confidence in Medicare Plan Only one-quarter of respondents are very confident in their Medicare

More information

A Guide To Understanding Your 360- Degree Feedback Results

A Guide To Understanding Your 360- Degree Feedback Results A Guide To Understanding Your 360- Degree Feedback Results 1 Table of Contents INTRODUCTION CORE BELIEFS... 1 PART ONE: UNDERSTANDING YOUR FEEDBACK... 2 360 Degree Feedback... 2 Evaluate Your Effectiveness...

More information

SATO Healthcare Solutions

SATO Healthcare Solutions SATO Healthcare Solutions Barcode, RFID, Printers, Tags, Labels Patient Wristbands, Scanning Solutions and Software www.satoamerica.com Hospitals and clinics Examination centers Clinical laboratory centers

More information

Successfully identifying, assessing and managing risks for stakeholders

Successfully identifying, assessing and managing risks for stakeholders Introduction Names like Enron, Worldcom, Barings Bank and Menu Foods are household names but unfortunately as examples of what can go wrong. With these recent high profile business failures, people have

More information

We re Tufts Health Plan the #1 Health Plan in the Country.*

We re Tufts Health Plan the #1 Health Plan in the Country.* We re Tufts Health Plan the #1 Health Plan in the Country.* * Rankings according to the National Committee for Quality Assurance s (NCQA s) Private Health Insurance Plan Rankings 2014 2015, HMO/POS Tufts

More information

This fact sheet was adapted from www.cancerinsurancechecklist.org

This fact sheet was adapted from www.cancerinsurancechecklist.org IBD Insurance Checklist How This Checklist Can Help You The IBD Insurance Checklist is designed to help you compare insurance plans and consider your health needs when shopping for insurance in the Health

More information

Workers Compensation Optimal Claims Management

Workers Compensation Optimal Claims Management OVERALL OBJECTIVE - ECM seeks to provide a consultative relationship in which we work with our clients to influence and improve their Risk Management Process. Following are a few suggestions regarding

More information

DEVELOPING DEVELOPING EXCEPTIONAL SALES PROFESSIONALS JUNE2013 EXCEPTIONAL SALES PROFESSIONALS

DEVELOPING DEVELOPING EXCEPTIONAL SALES PROFESSIONALS JUNE2013 EXCEPTIONAL SALES PROFESSIONALS DEVELOPING DEVELOPING EXCEPTIONAL EXCEPTIONAL SALES PROFESSIONALS SALES PROFESSIONALS JUNE2013 Contents Overview 1 Key Findings 2 Sales Training Investment 3 Sales Training Effectiveness 4 Revenue Growth

More information

AGENDA. Data Collection Methodologies. Sampling and Projection. Quality Control. Selected Countries

AGENDA. Data Collection Methodologies. Sampling and Projection. Quality Control. Selected Countries Use of IMS Data in Pharmaceutical Policy Analysis Andreas Gieshoff Vice President Statistics & Advanced Analytics, EMEA Utrecht, January 2010 IMS Health 2008 AGENDA Data Collection Methodologies Sampling

More information

Patient Advocate Checklist For:

Patient Advocate Checklist For: Today s Date Patient Advocate Checklist For: Name of Patient An advocate is not a Health Care Proxy and can not make decisions for the patient. The advocate should know who the Health Care Proxy is and

More information

Small steps to a new you. Inside. 2014/2015 Benefit Enrollment Guide

Small steps to a new you. Inside. 2014/2015 Benefit Enrollment Guide Small steps to a new you 2014/2015 Benefit Enrollment Guide Inside New this Year - Benefit Changes Wellness Resources Online Tools welcometouhc.com/colorado Thank you for considering UnitedHealthcare We

More information

Successfully installing a sales process

Successfully installing a sales process Successfully installing a sales process How we get our sales process to stick? It s the most common question we get asked, and there is no straightforward answer. Nevertheless, we believe that the foundation

More information

Veterinary Practice Management

Veterinary Practice Management Veterinary Practice Management Fees for the Modern Practice Fees are obviously an important factor in the economic wellbeing of any practice. But, they also have a significant impact on a client s view

More information

GROUP MEDICARE. supplement plans

GROUP MEDICARE. supplement plans 2016 GROUP MEDICARE supplement plans Create a Healthier Organization Your employees are your organization s most valuable asset. As they retire, you want to show your commitment to them and manage health

More information

Sample Behavioural Questions by Competency

Sample Behavioural Questions by Competency Competencies that support LEADING PEOPLE Change Leadership Please tell us about a time when you led a significant change in your organization and how you helped others to deal with the change. Tell me

More information

340B Drug Discount Program Overview and Emerging Issues

340B Drug Discount Program Overview and Emerging Issues 340B Drug Discount Program Overview and Emerging Issues I. APPLICABLE STATUTE AND OTHER LEGAL AUTHORITIES Section 340B of the Public Health Service Act (42 U.S.C. 256b) requires pharmaceutical manufacturers,

More information

Specialty Drug Care: Case management services in Quebec

Specialty Drug Care: Case management services in Quebec Specialty Drug Care: Case management services in Quebec QUEBEC SUPPORTING HEALTHIER OUTCOMES Your health benefit plan is designed to provide you and your family with financial protection for a variety

More information

G. Michael Hendon, Director McDonald s Worldwide Training Learning and Development

G. Michael Hendon, Director McDonald s Worldwide Training Learning and Development Integrating e-learning into McDonald s Worldwide On-the-Job Restaurant Learning System (original draft provided to Pearson Prentice Hall for publication in Workplace Training and Learning, Cases from Cross-Cultural

More information

VIM Alliance National Conference August 22, 2014

VIM Alliance National Conference August 22, 2014 VIM Alliance National Conference August 22, 2014 Volunteers in Medicine Mission - to understand and serve the health and wellness needs of the medically under-served and their households, who live or work

More information

Choice Plus Plan. UnitedHealthcare. with a HEALTH REIMBURSEMENT ACCOUNT. Medical. You can choose any doctor or hospital you want.

Choice Plus Plan. UnitedHealthcare. with a HEALTH REIMBURSEMENT ACCOUNT. Medical. You can choose any doctor or hospital you want. Medical UnitedHealthcare Choice Plus Plan with a HEALTH REIMBURSEMENT ACCOUNT welcometouhc.com Find a network doctor. Choose with confidence. Our UnitedHealth Premium designation program recognizes physicians

More information

STATE OF CONNECTICUT REGULATION of State Department of Education Name of Agency

STATE OF CONNECTICUT REGULATION of State Department of Education Name of Agency Page 1 of 12 STATE OF CONNECTICUT REGULATION of State Department of Education Name of Agency Concerning Subject Matter of Regulations Administration of Medication by School Personnel and Administration

More information

Do No Harm: Congress Should Leave Canadian Prescription Drugs Alone

Do No Harm: Congress Should Leave Canadian Prescription Drugs Alone Submission by the Canadian Pharmacists Association, the Ontario Pharmacists Association, and the Best Medicines Coalition to the Subcommittee on Interstate Commerce, Trade and Tourism of the Senate Committee

More information

Competency Management at Its Most Competent

Competency Management at Its Most Competent Competency Management at Its Most Competent Competencies That Work for Business A recent survey by Human Resource Executive found that two of the top five challenges facing organizations today are aligning

More information

Health Professions Act BYLAWS SCHEDULE F. PART 3 Residential Care Facilities and Homes Standards of Practice. Table of Contents

Health Professions Act BYLAWS SCHEDULE F. PART 3 Residential Care Facilities and Homes Standards of Practice. Table of Contents Health Professions Act BYLAWS SCHEDULE F PART 3 Residential Care Facilities and Homes Standards of Practice Table of Contents 1. Application 2. Definitions 3. Supervision of Pharmacy Services in a Facility

More information

Crew Resource Management

Crew Resource Management Crew Resource Management DR TIMOTHY BRAKE, SENIOR MEDICAL OFFICER, UNITED CHRISTIAN HOSPITAL HONORARY SECRETARY HKSSIH Crew Resource Management 1 Crew Resource Management I am not an expert in CRM CRM

More information

GUIDE TO EFFECTIVE STAFF PERFORMANCE EVALUATIONS

GUIDE TO EFFECTIVE STAFF PERFORMANCE EVALUATIONS GUIDE TO EFFECTIVE STAFF PERFORMANCE EVALUATIONS The research is clear. The outcome is consistent. We know with certainty that the most powerful leadership tool for improving productivity and increasing

More information

SAFETY GUIDANCE MATERIAL

SAFETY GUIDANCE MATERIAL SAFETY GUIDANCE MATERIAL SAFETY MANAGEMENT MONDAY MARCH 23,GUIDANCE 2015 This safety resource was written for the scrap industry by the scrap industry and was developed to assist you in making your scrap

More information

Bethpage Federal Credit Union. Long Island Small Business Survey

Bethpage Federal Credit Union. Long Island Small Business Survey Bethpage Federal Credit Union Long Island Small Business Survey Report Prepared by STONY BROOK UNIVERSITY CENTER FOR SURVEY RESEARCH December 2012 [1] INTRODUCTION Bethpage Federal Credit Union, New York

More information

ADMINISTRATION OF MEDICATIONS POLICY

ADMINISTRATION OF MEDICATIONS POLICY Policy 6.007. ADMINISTRATION OF MEDICATIONS POLICY It is the policy of Cooperative Educational Services (C.E.S.) that students who require any medications to be administered during school hours, including

More information

Your Guide to Individual Development Planning

Your Guide to Individual Development Planning Your Guide to Individual Development Planning Updated 3/2/2015 1 Introduction A commitment to continuously learning and developing knowledge and skills that are valued by the University opens the door

More information

1. Overall, how satisfied are you working for The Company? Extremely Dissatisfied. Very Dissatisfied. Somewhat Dissatisfied.

1. Overall, how satisfied are you working for The Company? Extremely Dissatisfied. Very Dissatisfied. Somewhat Dissatisfied. Gathering information on employee satisfaction, this survey focuses on how employees feel about their job description, position within the company, relationships with colleagues and superiors, advancement

More information