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1 IIIIIIIII PRESS KIT IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII October 2012 Press kit At any time, whatever the weather, ERDF is geared up to supply you with power

2 PRESS KIT Contents ERDF faced with climate hazards 3 ERDF takes steps ahead of a possible climate crisis 4 ERDF acquires resources to address every situation 4 ERDF anticipates climate hazards by maintaining and upgrading networks 5 ERDF is geared up for large-scale climate incidents 7 Teams on permanent stand-by 7 High-performance technical and logistical resources 7 Active cooperation with government agencies and regional authorities 11 Stepped-up communication with mobile phone operators 11 ERDF after the crisis: taking stock and prospects Markedly improved responsiveness in the face of climate hazards 12 Reduction in power cut times 12 After the crisis. 13 2

3 PRESS KIT ERDF press office ERDF faced with climate hazards Anticipate, oversee, alert, manage rapidly and effectively while also learning from the experience, these are the five key stages for effective crisis management at ERDF, the public service company. Time for a glimpse behind the scenes of this well-oiled system ERDF is a public service company tasked with the distribution of electricity throughout France. It boasts a workforce of 35,000 at the service of over 35 million customers. In the context of the company's public service mission, it has to manage, maintain and develop the low and medium voltage distribution network. The networks managed by ERDF represent over 1.3 million kms of electricity lines across France where housing is scattered and primarily in rural areas. The network is therefore particularly extensive and much of it is comprised of overhead lines. Certain weather conditions (high winds, storms, flooding, heavy snow, etc.) lead to incidents on these lines. Trees can fall on electricity lines or else they can become laden with sticky snow causing damage. Following the great storm of 1999, ERDF introduced a series of measures to manage the fall-out from large-scale climate phenomena. In 2006, these measures were bolstered by a "Climate hazards" plan established in liaison with the public authorities. A climate incident has two major phases: the monitoring phase where the company anticipates possible crises. This phase is of key importance since proper anticipation enables better responsiveness when the crisis actually starts. Then comes management of the crisis itself... ERDF in a few figures* 35 million customers including 450,000 new customers in million km (or 30 times the circumference of the Earth) of electricity distribution network 11 million interventions at customers on average annually 35,000 employees 1,700 recruitments (over 2,000 in 2012) 2.8 billion euros in capital expenditure (3 billion in 2012) 1,047 sites nationwide *2011 figures 3

4 ERDF takes steps ahead of a possible climate crisis ERDF acquires resources address every situation: The weather with Geriko! A weather monitoring and modelling tool dubbed Geriko enables ERDF to evaluate the risks for the network depending on the weather forecasts (storms, winds, sticky snow, ice, etc.) two or three days in advance and prepare to intervene without delay. For instance, Geriko alerted ERDF ahead of Storm Joachim in December 2011, so allowing it to put personnel on stand-by, with the result that 95% of 700,000 customers without power had the service restored within 24 hours. WARNING on 15/12/2011 Extreme winds compared to the annual variation (km/h) Peak gusts from 11pm on 15th to midnight on 16th Storm Joachim feedback (16/12/2011) Return times observed Zone in which the wind was strong and approached the annual variations without exceeding them Return time 1 year Zone in which the return time was between 1 and 2 years Return time 2 years Zone in which the return time was between 2 and 5 years Return time 5 years Zone in which the 5-year return time was occasionally exceeded Real- time information on the network Every second something happens on the network administered by ERDF which runs to more than 1.3 million kilometres. A tool termed "networks info" provides real-time information on the network's status. Moreover, an alert system warns those tasked with managing climate crises of any incidents disrupting the network at both regional and national levels. Exercises for enhanced management ERDF regularly participates in load-shedding exercises organised by the State to prepare management of electricity crises caused by climate hazards. For instance, during a cold snap when electricity consumption soars, the production means may be insufficient, leading to large-scale power cuts. To avoid this "domino effect", power cut-offs may be scheduled. These exercises enable testing of the collective organisation of the national and regional public authorities and network administrators in the event of a crisis so as to improve their coordination and communication. The last one, dubbed "nuit totale", took place on 17 November

5 ERDF anticipates climate hazards by maintaining and upgrading networks: ERDF is pushing ahead with its plan to modernise and secure the networks initiated in To attain its objectives, the company has begun a significant resumption in its long-term capital expenditure and has doubled sums allocated since Every year, this item jumps by 10% and will stand at 3 billion in A significant upturn in capital expenditure Capital expenditure 2.8m up 10% on m 2m 2.3m 2.6m 2.8m These funds are primarily channelled into: Modernising the networks to make them more resistant to climate hazards ERDF is modernising the network and pushing ahead with line automation. The company is also improving the mechanical resistance of electricity lines. As a result, the line conductors are no longer composed of a basic aluminium alloy but instead assembled around a steel cable to withstand additional effort. Pursuing burial of those electricity lines which are most exposed to climate hazards. In wooded zones, for instance, electricity lines are particularly exposed to climate hazards and the best solution is to bury them. In the context of the public service contract and in response to environmental and aesthetic objectives, ERDF undertook to bury 90% of new medium voltage lines and use "discreet methods" for two thirds of new low voltage lines. ERDF has made considerable efforts to bury lines since underground networks now represent 41% of the distribution network. Between 2009 and 2012, the burial target was gradually raised from 3,700 km to 5,000 km. The electricity network in a few figures 1.3 million km of electric lines managed by ERDF 11,600 km of new electricity lines constructed between 2010 and ,300 km of medium voltage overhead lines were taken out of service including 2,320 km of lines with a significant exposure to climate hazards *2011 figures 5

6 Why not bury all electricity networks? Burial of electricity lines is particularly valuable in those zones which are most exposed to climate hazards such as forests or regions where strong winds prevail. However, on certain parts of the network, burial is a non-starter due to the type of land (granite for instance) or the location (mountains, floodable zones, etc.). Moreover, total burial would cost almost 100 billion, which would represent an unacceptable outlay both for customers and the public authorities (the cost of burying one kilometre of line is estimated to be between 80,000 and 120,000). Effective pruning of trees near electricity lines likely to cause incidents on the lines. In certain heavily wooded zones, ERDF can cut down trees which could pose a threat to electricity lines in bad weather; each felled tree is replaced by another replanted in a safer area. Pruning of trees is also one of the key actions conducted by ERDF to ensure the safety of people in the vicinity of lines. Pruning operations by helicopter 6

7 ERDF is geared up for large-scale climate incidents To deal with large-scale climate hazards, ERDF has set up a crisis system which won its spurs during the recent storms. When a climate crisis is declared, considerable human and technical resources are implemented to re-establish power for private electricity customers as soon as possible. Teams on permanent stand- by After the storm in 1999, ERDF created FIRE (Force d Intervention Rapide Electricity, rapid electricity intervention force). This system makes it possible to mobilise, within 24 hours, more than 2,000 designated personnel in units and trained up for this crisis management mission. As of the first warnings, FIRE units intervene in support of local teams in the regions affected. Counting ERDF personnel and work service providers, we can mobilise up to 6,000 people in the context of FIREs. They have been called on over forty times since the system came into being, stressed Gilles Galléan, technical director and crisis director at ERDF. Moreover, to strengthen this system, ERDF can turn to specialised firms which are fully familiar with the electricity distribution network and able to intervene in full safety. Beyond borders There exists a mutual assistance pact between ERDF and administrators of electricity distribution networks in surrounding countries (United Kingdom, Germany, the Iberian Peninsula, etc.) which can provide back-up during exceptional climatic events. And vice-versa, since ERDF can be called on to help network administrators in neighbouring countries and beyond! High- performance technical and logistical resources During a climate crisis, it is important to urgently assemble the technical and logistics resources required for interventions by teams in the field. Generators, replacement cables, equipment, in fact, all material resources which are available on the 11 storage platforms operated by SERVAL, the logistics supply unit specific to ERDF. These are divided up strategically nationwide and make it possible to rapidly transport the equipment needed for technical teams. 7

8 To restore power during repair periods, 2,000 generators are made available on the logistics platforms in Aix-en-Provence, Bordeaux and Orléans. ERDF has 800 additional generators thanks to contracts signed with equipment hire firms. This service allows companies to continue operating during work to restore the power supply. The FIRE rapid intervention force in a few figures* 99 equipment kits are kept in reserve at 11 platforms (33 medium voltage kits, 33 low voltage kits and 33 connection kits) along with strategic stocks, enabling intervention teams to operate. During the storms which occurred between 1999 and 2009, Serval sent out over 400 tonnes of equipment... *2011 figures 16 December 2011 Storm Joachim Interventions on the network and the crisis unit of Bordeaux-Mérignac in the Bordeaux region (33) 8

9 Location of SERVAL platforms Bernard, Director of the Serval operational unit "The Serval platform is a key part of the crisis management system. It serves as the interface for the national crisis unit. It retrieves requests for equipment from the field via the national unit and delivers kits and generators kept on standby at logistics platforms. Finally, it provides the company with an extensive supply of additional equipment ordered from fifty or so suppliers which have been notified in advance. In the event of the kind of major crisis we saw in 2009, our eleven platforms can operate around the clock. Once out of the crisis, we pick up the left-over equipment and use it to rebuild our stocks." Photos of the SERVAL platform in Orléans, supplying the equipment needed after Storm Xynthia blew through. 9

10 System set up by ERDF to handle power cuts on the network: During both normal periods and crises, ERDF teams carry out emergency repairs at customers on a 24/7 basis (phone number shown on electricity bill). Every day, ERDF oversees operation, maintenance and development of just under 1.3 million km of electricity lines, including 685,400 km low voltage (BT) and 608,000 km medium voltage (HTA). The system for managing technical incidents differs according to the type of network: THE MEDIUM VOLTAGE NETWORK (HTA) VISION REMOTE INTERVENTION THE LOW VOLTAGE NETWORK (BT) A customer contacts ERDF's CAD (service breakdown call centre) THE LOW VOLTAGE NETWORK (BT) ACRs (regional control agencies) the ERDF's "control towers" 2,200 substations in France The CAD sends out an ERDF team To supervise the medium voltage network, ERDF has 300 ACRs (regional control agencies) nationwide. From these fully-fledged control towers, 500 "electricity air traffic controllers" monitor the status of the medium voltage network on a 24/7 basis in real time. Thanks to over 105,000 remote control devices on the medium voltage networks, the "electricity air traffic controllers" can provide solutions to any incident on the networks within minutes. For instance, when an incident occurs on the medium voltage network, automatic systems can restore power to 70% of customers cut off within two minutes, before any human intervention. These processes make it possible to automatically resupply electricity on a remote basis. In other words, the electricity network is becoming smart and able to reconfigure itself in record time, often even before the customers have realised there is a problem. ERDF intervention The low voltage network is the last link in the electricity chain through to the customer. Contrary to the medium voltage network, it is neither equipped with a detector nor any automatic controls enabling remote management. Today, for instance, when a failure occurs, it is up to the customer to notify the ERDF service breakdown call centre which will send out a team. In the future, the Linky smart meter means ERDF will be able to monitor the low voltage network and intervene remotely. 10

11 Active cooperation with government agencies and regional authorities For the most effective cooperation possible, the ERDF's organisation is modelled on that of the public authorities. In fact, in the event of a crisis, ERDF works closely with the government agencies and, in particular, with the préfectures concerned. Moreover, to facilitate cooperation with local authorities in a crisis situation, ERDF encourages local authorities to designate a "storm correspondent" among their personnel who is tasked with keeping the ERDF up to date on the status of networks in the municipality. Stepped- up communication with mobile phone operators On the strength of its experience in crisis management, in June 2012 ERDF signed a partnership agreement with the three leading telephone operators, Bouygues, Orange and SFT, to consolidate information exchange in the event of a major event or crisis situation. The four companies were keen to pool information which is vital to the mobilisation and implementation of emergency procedures during crisis situations in order to restore their networks as rapidly as possible. In fact, telephone operators are keen to have rapid access to information on zones where the infrastructures have no power supply and on timeframes for restoring power in order to identify where their generators should be deployed. And conversely, ERDF may be required to call on operators to re-establish services to these zones as a priority. 11

12 ERDF after the crisis: taking stock and prospects All these measures have enabled ERDF to boost its efficiency and restore power to more private customers in ever shorter timeframes. Since the 1999 storm, ERDF has continually upgraded its organisation and adopted the resources needed to re-establish power to private customers faster. Markedly improved responsiveness in the face of climate hazards During Storm Klaus in 2009, 96% of the 1.7 million private customers cut off had their power supply restored within 5 days, in line with the commitments made in the context of the public service contract. This progress was confirmed during Storms Quinten and Xynthia in while during Storm Joachim in December 2011, 95% of 700,000 customers cut off had their power back on within 24 hours. Days Trends in power re- supply times Reduced power cut times Thanks to its continual investments, ERDF has seen a marked improvement in the quality of electricity distribution. The average annual outage time by customers (all reasons taken together) dropped from 119 minutes in 2010 to 73 minutes in 2011, i.e. a 39% reduction. 12

13 After the crisis When a climate crisis triggers power cuts, teams in the field are in a race against the clock. ERDF's public service contract stipulates that electricity must be restored for 90% of consumers within five days and the crisis management procedure allows this challenge to be met. In 2010, after Storm Xynthia, 3 million people had no electricity. We managed to restore power for 90% of them within two days, notes Jean-Louis Portebois, responsible for "crisis management" at ERDF's technical division. After each crisis, ERDF takes stock of its performance in order to continually improve its system and prepare for future climate hazards. Areas for improvement are identified and then included in actions plans in readiness for future crises. By taking stock in this way, the type of capital expenditure on the network can be determined and the priority areas for spending identified. Photo credits: page 3, Médiathèque ERDF- Paul Robin - PWP; page 6, Médiathèque ERDF- Olivier Banon PWP/ Médiathèque ERDF- Olivier Ulrich PWP; page 7, Médiathèque ERDF- Cyril Entzmann - PWP; page 8, Médiathèque ERDF- Paul Robin PWP; page 9, Médiathèque ERDF- William Beaucardet PWP; page 11, Médiathèque ERDF- Damien Charfeddine PWP/ Médiathèque ERDF- François Chevreau; page 13 - Médiathèque ERDF- Laurent Vautrin. 13

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