Service Level Agreement for IT Services (ITS)

Size: px
Start display at page:

Download "Service Level Agreement for IT Services (ITS)"

Transcription

1 Service Level Agreement fr IT Services (ITS) The missin f ITS is t prvide high quality and reliable central Cmmunicatins and Infrmatin Technlgy (C&IT) services that are cst-effective, based n best practice, and meet the requirements f Cllege staff and students engaged in teaching & learning, research and administrative activities. The strategic cntext fr the prvisin and develpment f central C&IT services is prvided by the Cllege's Cmmunicatins & Infrmatin Technlgy, elearning and Infrmatin Strategies, alng with the ITS strategic and perating plans. Objective f the Agreement The purpse f this Service Level Agreement is t describe the key services we prvide and the quality standards we have agreed with ur service users in terms f service delivery. This Agreement sets ut the services we prvide t the students, Schls, ther internal departments and external partners the verall standard which we aim t achieve in the prvisin f ur services a mechanism fr reslving any prblems relating t the delivery f the service Future reviews and amendments t this Service Level Agreement This agreement will be reviewed annually as part f the annual planning prcess and any changes will be agreed with service users. Changes made t this agreement will be signed ff by all parties annually. Objectives f the Service Manage and develp a secure, resilient and high perfrmance Cllege netwrk infrastructure fr data and vice (including prvisin fr remte and wireless access) Prvide a set f cre C&IT services which are secure, up-t-date, easy t use and meet the actual and perceived needs f users. These include: Authenticatin and authrisatin (user accunt prvisining) Web (institutinal websites, intranets and web cntent management system) Virtual learning envirnment (Blackbard) General purpse applicatin sftware Data strage and backup Netwrk printing Anti-spam and virus prtectin Wrkstatin rms fr pen access and teaching Management infrmatin and administrative systems Prvide help, advice, training and supprt in the use f all centrally maintained C&IT services 1

2 Service Users Internal All Students All Staff External Prspective students Cllege website visitrs Visitrs and rganisatins requiring access t ITS managed facilities and services Respnsibilities wh we are, what we d IT Services is led by the Directr f IT Services, Jasbir S Gill Tel: Fax: ITS is rganised int fur teams: ITS User Supprt Team Led by the User Supprt Manager, Nigel Buckle Tel: Helpdesk The Helpdesk team prvides users with a primary pint f cntact fr enquiries regarding ITS staff and services. The helpdesk staff are able t answer mst user queries and prvide first-line technical supprt r direct users t apprpriate specialist ITS staff. Their respnsibilities include registering users, dealing with wrkshp bkings, maintaining and supplying up-t-date ITS dcumentatin, allcating wrkstatin rms fr teaching, selling cnsumables, and maintaining centralised recrds fr equipment, ITS finances and sftware licenses. Learning Technlgy The Learning Technlgy team is primarily respnsible fr the prmtin, develpment and supprt f the centrally prvided learning management system (Blackbard via the BLE - Blmsbury Learning Envirnment) and the prvisin f sftware applicatin supprt n a range f cre applicatins, particularly in areas that supprt the use f technlgy fr teaching and learning. The Learning Technlgy supprt staff als plan, rganise and run training wrkshps n a variety f general-purpse applicatins aimed at bth student and staff users at all levels. Other respnsibilities include writing user dcumentatin, undertaking evaluatin and prcurement f new sftware packages and training materials, c-rdinating and prmting elearning initiatives, prviding supprt fr staff develpment and undertaking help desk duties. E-Learning Website: Blmsbury Learning Envirnment (Blackbard): 2

3 IT Infrastructure (Systems & Netwrking) Team Led by the IT Infrastructure Manager, David Willcx Tel: The IT Infrastructure team is primarily cncerned with the peratin, maintenance, develpment and management f the Cllege data and telecmmunicatins infrastructure and assciated netwrk services including electrnic mail, remte access (virtual private netwrk), wireless netwrking, printing, netwrk security, user accunt registratin, data strage and backup. Systems and netwrking supprt staff are als respnsible fr administering the central systems infrastructure based n a number f Unix and Windws servers prviding a range f multi-user applicatins. In additin, the Systems Supprt Grup prvide a system supprt helpdesk service, desktp supprt t users in Central Administratin Departments, and are respnsible fr the maintenance f centrally prvided teaching and pen access wrkstatin rms. The Systems and Netwrking team als prvides managed IT supprt fr the Schls f Arts, Law, and Scial Sciences, Histry & Philsphy. Management Infrmatin Systems (MIS) Team Led by the MIS Manager, David Rsen Tel: The MIS team is primarily respnsible fr supprting and develping central management infrmatin applicatins and crprate databases, such as HR/Payrll, Finance and Student Recrds. The MIS supprt staff undertake the analysis, design, maintenance and develpment f these systems t meet the Cllege's prcessing and reprting requirements. The MIS team liaises clsely with apprpriate staff in the Prfessinal and Administrative Departments t ensure the satisfactry prcessing f statutry returns n infrmatin abut Cllege staff, students and finances. Other respnsibilities include database administratin, maintenance f central applicatin, web and database servers, database / applicatin user accunt registratin, and the prvisin f user supprt, advice and training. Web Team Led by the Web Manager, Adrian Tribe Tel: The Web team is primarily respnsible fr the technical maintenance and develpment f central web facilities, which include the Cllege's public site and intranets, administratin f central web servers, rll-ut f the web cntent management system, and supprt fr varius web-enabled applicatins in use within the Cllege fr teaching and learning, administratin and marketing. The Web team members prvide advice and technical supprt t web maintainers and Cllege staff within Schls and the Central Administratin t ensure that web technlgy cntinues t be used in the mst effective manner in all Cllege activities. Twards this end, the Web team prvides supprt fr the develpment and implementatin f a Cllege-wide strategy fr the use f the web. 3

4 Service Availability Fr supprt users shuld cntact the ITS Helpdesk in the first instance. The helpdesk staff will refer queries t the relevant ITS team where necessary. ITS Helpdesk Website: Tel: Fax: In persn: Grund Flr, Malet Street Main Building. Open Mnday t Friday 9:00am t 8:00pm during term time 9:00am t 6:00pm during vacatins Blackbard Fr specific queries related t Blackbard - Infrastructure (Systems & Netwrking) Tel: In persn: rm 110c, Malet Street Main Building The Systems Team are n duty at the fllwing times: 9:00 21:00 Mnday t Friday during term time 9:00 14:30 Saturday during term time 9:00 18:00 Mnday t Friday during vacatins Management Infrmatin Systems (MIS) Tel: The MIS helpdesk is staffed by members f the MIS Team between the hurs f and each weekday. Fr supprt f desktp equipment and applicatins (such as Micrsft Office) Central Administratin staff shuld cntact the ITS Helpdesk. Web Team Tel: The Web helpdesk is staffed by members f the ITS Web Team between the hurs f and each weekday. 4

5 Descriptin f key services, levels and standards IT Services prvide a wide range f services which are utlined belw. Further details are available fr all the services via the indicated links. Netwrk Infrastructure The Birkbeck cre netwrk cnsists f the cabling and wireless infrastructure, interbuilding links, links t external netwrks and the equipment n which the netwrk perates. In general, ITS is respnsible fr prviding and supprting equipment up t the primary cnnectin f a Department. We will help with the design and implementatin f lcal netwrking equipment if required, and wuld expect t add equipment t ur mnitring systems in rder t get ntificatin in case f prblems. ITS als crdinates Birkbeck plicy n netwrk security, manages the Birkbeck perimeter firewall, liaises with external prviders, such as LMN and JANET, and investigates misuse and breaches f security r cpyright. Further details f the netwrking services are available at: Wireless and Mbile Cmputing ITS supprt a variety f services allwing remte access t facilities and the user f persnal equipment. The wireless netwrk cvers mst f the teaching and pen access public areas f the Malet Street site. This is being expanded t include ther Cllege sites. The service is based upn a number f Access Pints and, with wired prts in teaching rms, allws cnnectin via a netwrk access management system t prtect the Birkbeck netwrk and ther users frm prly managed devices. We als supprt the Janet Raming Service, allwing visitrs frm participating institutins t cnnect t the Birkbeck netwrk, and Birkbeck users t cnnect t the netwrk when visiting ther sites. Further details f the wireless service are available at: Wireless users, and staff and students wrking frm hme, may use the Virtual Private Netwrk (VPN) t cnnect t the Birkbeck netwrk allwing access t netwrk fileshares, remte cnnectin t staff PCs, and t use the pilt virtual desktp service. Further details f the VPN service are available at: Telephny Birkbeck perates a traditinal telephne system with several telephne switches lcated n the Cllege estate. A variety f features are available including aut attendant, hunt grups, pick-up grups and telephne cnferencing. An n-line directry is maintained, a central vic system allws ready access t messages, and a call lgger is in place prviding reprting and billing infrmatin. The telephne service is run n a cst neutral basis with a mnthly charge made fr each extensin, and call charges recharged t departments. Further details f the telephny services are available at: 5

6 ITS prvide an electrnic mailbx n central servers t all staff by default and t students wh request ne. The staff service is based upn Micrsft Exchange with Micrsft Outlk and Outlk Web Access the recmmended clients. Fr students, a webmail service is prvided. Other elements f the infrastructure include the gateways which rute t, frm and thrugh the Cllege, the MessageLabs antispam/antivirus service, list servers, archiving and the prvisin f generic mailbxes and aliases as requested. Further details f the services are available at: Web ITS staff wrk with relevant staff in External Relatins and elsewhere t enable and supprt the use f the web and web-related technlgies by Cllege staff fr recruitment and prmtinal activities, the disseminatin f internal infrmatin, the supprt f teaching, learning and research, and fr administrative activities. Twards this end ITS aim t prvide technical supprt, advice, dcumentatin, training (where apprpriate) and disseminatin f best practice t Cllege staff engaged in the maintenance and develpment f Web-based materials. A cllege-wide web cntent management system (Plne) is maintained, t simplify fr nn-technical staff the prcess f maintaining Web cntent. Training will be prvided upn request fr new web cntent maintainers within twenty wrking days f the receipt f the request. Further details f the ITS web services are available at: Wrkstatin Rms ITS maintain nine PC wrkstatin rms that are available fr class teaching and pen access t authrised users. An additinal rm is available t research students. The rms are lcated as fllws: Rms available fr teaching Main Building, Rm MB413 Main Building, Rm MB422 Main Building, Rm MB423 Main Building, Rm MB Grdn Square, Rm Grdn Square, Rm 10 Clre Management Centre, Rm G03 Rms nt nrmally available fr teaching Main Building Rm MB412 Main Building, Rm MB402 [access via the library] Main Building Rm MB159 (restricted access fr Research Students) ITS aim t ensure greater than 90% availability f cmputer equipment in each f the wrkstatin rm during term time. Regular inspectins f the wrkstatin rms are made and fllwing a call t the Helpdesk, ITS staff will usually respnd 6

7 immediately by remtely accessing the PC causing prblems. Timetables are updated regularly prviding infrmatin f wrkstatin rm class bkings and the availability f pen-access slts. Further details f the wrkstatin rm services are available at: Printing ITS supprt a number f netwrked printers available t staff and students, using the PCunter print management system. Printing in ITS wrkstatin rms, the Library and in sme Schls is chargeable, and any mney cllected is distributed t the departments wning the printers, wh als set the level f charging. Further details f printing and assciated services are available at: User Accunt Prvisining ITS prvides a cmputer accunt (and username and passwrd) t all users f Birkbeck IT facilities. This prvides access t electrnic facilities such as , PC wrkstatins, Blackbard, and ther electrnic resurces. Staff accunts are prvisined autmatically when they jin the Cllege and return their cntract t HR. Student accunts are partially created as part f the enrlment prcess, and nce enrlment is cmplete this allws access t all student facilities. Cmputer accunts fr ther users are created when that persn jins the Cllege, nce the ITS Helpdesk has been prvided with the user s infrmatin. ITS aim t prvide access t the required IT services within ne day f the apprpriate user data being entered int the surce system. An entitlement f access chart is maintained which indicates which services each categry f user will receive, and this and ther details f the ITS user accunt registratin service are available at: Helpdesk The ITS helpdesk prvides a first pint f cntact fr all general queries. The helpdesk staff aim t answer the majrity f queries immediately r t refer the query t the relevant ITS supprt team. During busy perids the frnt-line helpdesk team is cmplemented by ther ITS technical supprt staff. In additin t dealing with supprt queries, the helpdesk service prvides site-licensed sftware, cnsumables such as CDs & USB drives, credit user printer accunts, maintain dcumentatin and training materials, and prvide access t scanners and prtable hardware fr shrt-term lan t staff. Further details f the helpdesk service are available at: 7

8 User Liaisn ITS liaises with the Cllege user cmmunity (t btain feedback n IT strategy, planned develpments, services changes and the quality f services prvided) by the fllwing means: IT Advisry Grup (ITAG) prviding a cnsultative frum cmpsed f representative Cllege staff frm all Schls, Prfessinal and Administrative Departments and the Students' Unin. Tw meetings in Octber and April will be scheduled. ITS User Frum held annually and pen t all Cllege staff and students, enabling users t prvide feedback n prpsed develpments, service changes and the quality f services prvided by ITS. IT Technical Representatives Grup cmpsed f IT prfessinal staff within the Cllege. Meetings f this grup are cnvened n a regular basis (usually every 6-8 weeks) t enable the sharing f gd practice, discussin f cmmn issues, review planned develpments and prvide a fcus fr cnsidering arrangements fr IT service cntinuity. ITS als cnducts an annual user satisfactin survey while cmments received via the Helpdesk and queries recrded in the service desk system are analysed and actins taken t imprve services wherever pssible. A text-alert service is als maintained t infrm the user cmmunity f any majr prblems with ur key IT services. Details f the text alert services are available at: Training ITS maintain a range f training resurces t prvide the user cmmunity with intrductry infrmatin and experience f using ITS cmputer systems, netwrk services and cre applicatin sftware packages. Such training resurces can cnsist f face t face wrkshps r self-training materials in the frm f web pages, cmputer based training material r paper dcuments. Bespke wrkshps are arranged (n request) fr Schls and grups f staff frm the Prfessinal and Administrative Departments. Further details f the ITS training services are available at: Applicatin Sftware ITS aim t supply, maintain, and prvide supprt fr applicatin sftware packages as fllwing: General sftware: This includes applicatin sftware in wide use within the Cllege (e.g. Micrsft Office suite f applicatins, Exchange/Outlk , Internet Explrer, Acrbat, Dreamweaver, etc). ITS aim t prvide full supprt, training and dcumentatin n all general applicatin sftware. Specialist sftware: This includes applicatin sftware which is in limited use within the Cllege - usually by ne r tw departments nly (e.g. SPSS, Idealist, Minitab, Firefx, Visual C ++, etc). Limited r n supprt, dcumentatin r training is available n specialist applicatin sftware with ITS mainly ensuring that the 8

9 required sftware is crrectly installed and wrking n the required ITS-maintained wrkstatins. ITS will aim t prvide the mst cst-effective licence deal available fr the required sftware based n the usage requirement. This culd take the frm f an educatinal discunted Cllege-wide site licence, include hme use, cncurrent licence fr a set number f users, r a licence pack fr a limited number f wrkstatins. Up-t-date purchasing infrmatin where available is maintained n the Cllege website. Further details f the applicatin sftware services are available at: elearning Supprt (Blackbard) ITS prvide a central service ffering advice, training and supprt n the use f Blackbard Virtual Learning Envirnment as perated by the Blmsbury Learning Envirnment (BLE) - via a hsted service frm the Blackbard data centre in Amsterdam. ITS will arrange fr autmatic enrlment f students nt Blackbard where mdules exist in SITS unless therwise ntified by the Department. Further details f the BLE service are available at: In additin t the BLE, ITS assist with the disseminatin f best practice in the use f learning technlgy by rganising wrkshps, demnstratins and seminars n elearning tpics f ptential interest t Cllege staff, wrking with Schls t mnitr student IT literacy, prviding training in cre IT skills fr students, and supprting Schl-based elearning initiatives. Desktp Supprt t Prfessinal and Administrative Departments ITS prcure, install and supprt desktp cmputing equipment and peripherals fr staff in the Prfessinal and Administrative Departments, enabling access t MIS applicatins and use f general (and apprpriate specialist) ffice sftware. Micrsft Windws XP Prfessinal is the supprted desktp envirnment. Managed Supprt t Schls ITS-managed staff prcure, install and supprt desktp cmputing equipment and peripherals fr staff in Schls where the Schl has reached agreement with ITS. While IT develpments remain funded by the Schl, these IT staff are lcated within the ITS Systems and Netwrking Team, prviding an extensin f ITS supprt standards and practices t cver departmental equipment where apprpriate, prvisin f peer supprt t the member/s f staff dedicated t prvide IT supprt t the Schl, assistance with majr rll-uts, and ensure that emergency supprt and backup is available t the department in the event f the designated supprt persn being absent thrugh sickness r leave. Currently the Schl IT supprt team cmprises three supprt staff wh prvide dedicated supprt t the Schls f Arts, Law and Scial Sciences, Histry & Philsphy. 9

10 Management Infrmatin System (MIS) ITS develp and supprt the central management infrmatin applicatins and crprate databases, including HR/Payrll (AltaHR), Finance (Symmetry) and Student Recrds (SITS). Thrugh wrking clsely with clleagues in Prfessinal and Administrative Departments, we aim t ensure that the MIS systems are maintained and develped t prvide timely, accurate and cnsistent infrmatin t assist with the management and administratin f the Cllege. Oracle Discverer is supprted as a cmprehensive querying and reprting facility. The user interface f chice fr access t MIS systems is increasingly based upn web brwser technlgy wherever feasible and apprpriate. In particular, sphisticated web interfaces are prvided fr enquirers, applicants, students and staff t the Student Recrds system. Majr sftware upgrades are first implemented n test databases and then put live at a time which minimises incnvenience t users. Further details f the MIS services are available at: Assistive Technlgy ITS aim t prvide access t apprpriate specialist cmputing facilities, advice, infrmatin and supprt t assist staff and students with disabilities and dyslexia. Wrking with ther service prviders, such as the Disability Office and the Library, such advice and supprt is available via training wrkshps, dcumentatin and ne-t-ne cnsultatins. Prtable items, such as ergnmic keybards and mice, can be laned t staff fr trial perids. Further details f the ITS assistive technlgy service are available at: Systems Administratin ITS undertake the evaluatin, peratin and develpment f IT and related systems accrding t best practice and prfessinal standards. This includes ur Micrsft Windws Active Directry infrastructure and server and desktp perating systems; Unix based perating systems including Slaris and Linux; specialist appliance perating systems, such as Netwrk Appliance and VMWare; and assciated netwrking and sftware applicatins, and the links between all the elements. Centrally-maintained systems are adapted where pssible t accmmdate links with Schl-managed equipment. Birkbeck s server infrastructure is split ver tw sites, and where pssible resilience is built int the systems supprted. Data Strage and Backup The cre data strage supprted by ITS is perated frm a pair f Netwrk Appliance strage systems lcated in the Main Building and Grdn Square, which hld mst user filestre securely, alng with the strage fr a number f servers and services. A number f systems als hld lcal strage if required fr particular applicatins. The backup infrastructure explits the strage system capability t maintain a number f previus versins f files which are readily retrievable by the user, and a tape backup system perates which undertakes vernight backups f strage. An n-line, ff-site backup system is in place fr key infrmatin. 10

11 What we need frm Service Users In general users f ITS services are expected t: Be familiar with and cmply with all Cllege IT plicies (including the Cllege Cmputing Regulatins, Netwrk Security Plicy, Wireless and Mbile Cmputing Plicy) which are available at: Be aware f and cmply with JANET acceptable use guidelines which are available at: Adhere t the terms and cnditins f all licence agreements relating t the use f cmputer sftware. Read supplied dcumentatin n the use f ITS facilities. Make themselves familiar with ITS prcedures fr reprting faults, bking wrkstatin rms, btaining supprt, bking training curses etc. Keep abreast f ITS news annuncements (via ntices, , Web, messages prvided upn lgging-in, etc). Upn reprting prblems t ITS help desk - prvide full details f the fault being experienced, including identificatin f equipment invlved, applicatin being used, etc. Any additinal expectatins are detailed in the specific service descriptins. Service Standards The ITS department aims t prvide high quality and reliable C&IT services that are cst-effective, based n best practice and meet the requirements f the Cllege. General service expectatins and standards include the fllwing: Maintain high availability f key netwrk services and applicatins. Aim t reslve netwrk utages affecting cre services within the shrtest pssible perid. Keep service disruptins due t planned utages fr essential upgrades and systems administratin t a minimum (Engage with apprpriate representatives f user cmmunity t schedule dwn-time at a time cnvenient t the majrity f the users affected). Keep the user cmmunity infrmed f service issues at all times. Engage the user cmmunity in new develpments and service changes. Service prblems r faults reprted via the ITS Helpdesk and team supprt desks will be acknwledged within ne wrking day and reslved where pssible within ne wrking week. Requests fr advice, infrmatin, and develpment wrk will be respnded t within tw wrking days f the request being received. Any subsequent wrk that may arise frm the request will be carried ut accrding t a timetable agreed with the requester. 11

12 We will schedule majr changes t the netwrk infrastructure during vacatins as far as pssible. Essential hardware and sftware activities that require interruptins f the service t all r part f the netwrk will usually be carried ut n Tuesday mrnings between 0800 and 0900, thugh urgent wrk maybe carried ut at ther times. If pssible ntice will be given nt later than nn n the preceding day. Specific service standards, where applicable, are prvided in the detailed service descriptins. Key Perfrmance Indicatrs (KPIs) ITS will reprt annually n perfrmance against the fllwing KPIs Service availability (up-time) f key ITS services, including the Cre Netwrk, Cllege Web Server, Exchange, Webmail, Blackbard and SITS. Level f user satisfactin with IT services identified by users as being imprtant (frm annual user survey). Mnitring success ITS will mnitr its perfrmance in the fllwing ways: Prvide an annual reprt f prgress against bjectives listed in the ITS perating plan. Undertake an annual user satisfactin survey the results will be analysed and cnsidered in relatin t service imprvement. Seek feedback n ITS perfrmance frm the IT Advisry Grup. Seek feedback n ITS perfrmance frm the ITS Users Frum. Questins relating t ITS in the Cllege Undergraduate and Pstgraduate surveys will be analysed and cnsidered in relatin t service imprvement. Questins relating t ITS in the Natinal Student Survey will be analysed and cnsidered in relatin t service imprvement. Internal reviews n departments will be read fr feedback n the ITS' perfrmance in relatin t that department. Feedback frm cmment and feedback frms will be mnitred. Cmplaints See the Cre Service Level Agreement that applies t all Central Administratin Departments. Date f Agreement (insert date) Signatries t Agreement (Include details f all parties t the agreement - all parties shuld sign this agreement) Nvember

Systems Support - Extended

Systems Support - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets

More information

Service Level Agreement

Service Level Agreement Template SDSU-TPL-11085 v1.3 18/1/11 IT Services Service Level Agreement Staff Email and SMTP Accunts (EMSF) Versin: 0.1 01/11/2010 Service Level Agreement: Staff Email and SMTP Accunts (EMSF) Cntents

More information

IT Help Desk Service Level Expectations Revised: 01/09/2012

IT Help Desk Service Level Expectations Revised: 01/09/2012 IT Help Desk Service Level Expectatins Revised: 01/09/2012 Overview The IT Help Desk team cnsists f six (6) full time emplyees and fifteen (15) part time student emplyees. This team prvides supprt fr 25,000+

More information

Duty Statement Manager The Early Years at Seymour (TEYS)

Duty Statement Manager The Early Years at Seymour (TEYS) Duty Statement Manager The Early Years at Seymur (TEYS) Psitin Title Respnsible T Time Fractin Status Salary and Cnditins Psitin Purpse: Manager The Early Years at Seymur (TEYS) Business Manager and Head

More information

Information Services Hosting Arrangements

Information Services Hosting Arrangements Infrmatin Services Hsting Arrangements Purpse The purpse f this service is t prvide secure, supprted, and reasnably accessible cmputing envirnments fr departments at DePaul that are in need f server-based

More information

Help Desk Level Competencies

Help Desk Level Competencies Help Desk Level Cmpetencies Level 1 Take user calls and manage truble tickets Ability t staff and manage the rganizatins helpdesk and effectively respnd t rutine custmer calls Ability t use prper grammar

More information

2008-2011 CSU STANISLAUS INFORMATION TECHNOLOGY PLAN SUMMARY

2008-2011 CSU STANISLAUS INFORMATION TECHNOLOGY PLAN SUMMARY 2008-2011 CSU STANISLAUS INFORMATION TECHNOLOGY PLAN SUMMARY OFFICE OF INFORMATION TECHNOLOGY AUGUST 2008 Executive Summary The mst recent CSU Stanislaus infrmatin technlgy (IT) plan was issued in 2003.

More information

Zimbra Professional Services Portfolio, Purchasing Guide & Price List

Zimbra Professional Services Portfolio, Purchasing Guide & Price List In- Tuitin Netwrks Ltd Zimbra Prfessinal Services Prtfli, Purchasing Guide & Price List This dcument prvides an verview f In- Tuitin Netwrks Limited s range f Zimbra Prfessinal Services available n the

More information

Privacy Policy. The Central Equity Group understands how highly people value the protection of their privacy.

Privacy Policy. The Central Equity Group understands how highly people value the protection of their privacy. Privacy Plicy The Central Equity Grup understands hw highly peple value the prtectin f their privacy. Fr that reasn, the Central Equity Grup takes particular care in dealing with any persnal and sensitive

More information

For students to participate in BYOD please follow these two steps

For students to participate in BYOD please follow these two steps www.readingtn.k12.nj.us September 15, 2015 Dear Readingtn Middle Schl Families, We are excited t annunce that we are cntinuing with Bring Yur Own Device fr all middle schl students! We recgnize that many

More information

Symantec User Authentication Service Level Agreement

Symantec User Authentication Service Level Agreement Symantec User Authenticatin Service Level Agreement Overview and Scpe This Symantec User Authenticatin service level agreement ( SLA ) applies t Symantec User Authenticatin prducts/services, such as Managed

More information

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013 Versin: Mdified By: Date: Apprved By: Date: 1.0 Michael Hawkins Octber 29, 2013 Dan Bwden Nvember 2013 Rule 4-004J Payment Card Industry (PCI) Patch Management (prpsed) 01.1 Purpse The purpse f the Patch

More information

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative

More information

COPIES-F.Y.I., INC. Policies and Procedures Data Security Policy

COPIES-F.Y.I., INC. Policies and Procedures Data Security Policy COPIES-F.Y.I., INC. Plicies and Prcedures Data Security Plicy Page 2 f 7 Preamble Mst f Cpies FYI, Incrprated financial, administrative, research, and clinical systems are accessible thrugh the campus

More information

MISSION STATEMENT & CUSTOMER SERVICE CHARTER

MISSION STATEMENT & CUSTOMER SERVICE CHARTER MISSION STATEMENT & CUSTOMER SERVICE CHARTER FINANCE DIVISON April 2016 FINANCE DIVISION MISSION STATEMENT The divisin aims t prvide ethical and effective management f the Schl s financial resurces, t

More information

System Business Continuity Classification

System Business Continuity Classification Business Cntinuity Prcedures Business Impact Analysis (BIA) System Recvery Prcedures (SRP) System Business Cntinuity Classificatin Cre Infrastructure Criticality Levels Critical High Medium Lw Required

More information

THE FACULTY OF LAW AND SOCIAL SCIENCES. Department of Economics and Department of Development Studies

THE FACULTY OF LAW AND SOCIAL SCIENCES. Department of Economics and Department of Development Studies Appendix G REC 25 May 2011 THE FACULTY OF LAW AND SOCIAL SCIENCES Department f Ecnmics and Department f Develpment Studies PROGRAMME SPECIFICATIONS FOR THE DEGREES OF MPHIL AND PHD IN INTERNATIONAL DEVELOPMENT

More information

LATROBE COMMUNITY HEALTH SERVICE MANAGER, MARKETING AND COMMUNICATION JOB & PERSON SPECIFICATION

LATROBE COMMUNITY HEALTH SERVICE MANAGER, MARKETING AND COMMUNICATION JOB & PERSON SPECIFICATION LATROBE COMMUNITY HEALTH SERVICE MANAGER, MARKETING AND COMMUNICATION JOB & PERSON SPECIFICATION JANUARY 2014 POSITION TITLE : MANAGER, MARKETING AND COMMUNICATION CLASSIFICATION : GRADE 5 AWARD : HEALTH,

More information

Request for Proposal Technology Services

Request for Proposal Technology Services Avca Schl District 37 Wilmette, IL Request fr Prpsal Technlgy Services Netwrk and Systems Infrastructure Management Services December 5, 2013 Avca Schl District 37 is seeking an IT cnsulting firm t manage

More information

Wiltshire College. Job Description. Public Relations Officer (Fixed term maternity cover) 5: 21,103 per annum Marketing and Communications Manager

Wiltshire College. Job Description. Public Relations Officer (Fixed term maternity cover) 5: 21,103 per annum Marketing and Communications Manager Wiltshire Cllege Jb Descriptin Jb Title: Grade: Respnsible t: Lcatin: Public Relatins Officer (Fixed term maternity cver) 5: 21,103 per annum Marketing and Cmmunicatins Manager Trwbridge Intrductin All

More information

General Records Authority 33. Accredited Training

General Records Authority 33. Accredited Training General Recrds Authrity 33 2012/00579704 Accredited Training February 2013 This is an accurate reprductin f the authrised recrds authrity cntent, created fr accessibility purpses CONTENTS INTRODUCTION

More information

Personal Data Security Breach Management Policy

Personal Data Security Breach Management Policy Persnal Data Security Breach Management Plicy 1.0 Purpse The Data Prtectin Acts 1988 and 2003 impse bligatins n data cntrllers in Western Care Assciatin t prcess persnal data entrusted t them in a manner

More information

Refer to any of the KFS UPK training courses on the KFS Website for a refresher on logging in to KFS.

Refer to any of the KFS UPK training courses on the KFS Website for a refresher on logging in to KFS. T ur KFS user cmmunity: We are pleased t annunce that the University f Maryland s new financial system, KFS Kuali Financial System is nw live. Please take time t review this e-mail in its entirety as it

More information

Thank you for your interest in this leadership position. Please find enclosed an application and information package to assist you.

Thank you for your interest in this leadership position. Please find enclosed an application and information package to assist you. Applicatin fr the psitin f Assistant Principal Thank yu fr yur interest in this leadership psitin. Please find enclsed an applicatin and infrmatin package t assist yu. Attached are the fllwing: An applicatin

More information

Internet and E-Mail Policy User s Guide

Internet and E-Mail Policy User s Guide Internet and E-Mail Plicy User s Guide Versin 2.2 supprting partnership in mental health Internet and E-Mail Plicy User s Guide Ver. 2.2-1/5 Intrductin Health and Scial Care requires a great deal f cmmunicatin

More information

Plus500CY Ltd. Statement on Privacy and Cookie Policy

Plus500CY Ltd. Statement on Privacy and Cookie Policy Plus500CY Ltd. Statement n Privacy and Ckie Plicy Statement n Privacy and Ckie Plicy This website is perated by Plus500CY Ltd. ("we, us r ur"). It is ur plicy t respect the cnfidentiality f infrmatin and

More information

System Business Continuity Classification

System Business Continuity Classification System Business Cntinuity Classificatin Business Cntinuity Prcedures Infrmatin System Cntingency Plan (ISCP) Business Impact Analysis (BIA) System Recvery Prcedures (SRP) Cre Infrastructure Criticality

More information

Software and Hardware Change Management Policy for CDes Computer Labs

Software and Hardware Change Management Policy for CDes Computer Labs Sftware and Hardware Change Management Plicy fr CDes Cmputer Labs Overview The cmputer labs in the Cllege f Design are clsely integrated with the academic needs f faculty and students. Cmputer lab resurces

More information

Multi-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021

Multi-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021 Multi-Year Accessibility Plicy and Plan fr NSF Canada and NSF Internatinal Strategic Registratins Canada Cmpany, 2014-2021 This 2014-21 accessibility plan utlines the plicies and actins that NSF Canada

More information

TITLE: Supplier Contracting Guidelines Process: FIN_PS_PSG_050 Replaces: Manual Sections 6.4, 7.1, 7.5, 7.6, 7.11 Effective Date: 10/1/2014 Contents

TITLE: Supplier Contracting Guidelines Process: FIN_PS_PSG_050 Replaces: Manual Sections 6.4, 7.1, 7.5, 7.6, 7.11 Effective Date: 10/1/2014 Contents TITLE: Supplier Cntracting Guidelines Prcess: FIN_PS_PSG_050 Replaces: Manual Sectins 6.4, 7.1, 7.5, 7.6, 7.11 Cntents 1 Abut university supplier cntracting... 2 2 When is a cntract required?... 2 3 Wh

More information

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S Service Level Agreement (SLA) Hsted Prducts Netp Business Slutins A/S Cntents 1 Service Level Agreement... 3 2 Supprt Services... 3 3 Incident Management... 3 3.1 Requesting service r submitting incidents...

More information

CTF-ENDORSED NF CLINICS: PRINCIPLES OF OPERATION

CTF-ENDORSED NF CLINICS: PRINCIPLES OF OPERATION Pilt Guidelines 2006 CTF-ENDORSED NF CLINICS: PRINCIPLES OF OPERATION Backgrund Children s Tumr Fundatin supprts research directed tward finding treatments fr neurfibrmatsis (NF) as well as effrts fcused

More information

Key Steps for Organizations in Responding to Privacy Breaches

Key Steps for Organizations in Responding to Privacy Breaches Key Steps fr Organizatins in Respnding t Privacy Breaches Purpse The purpse f this dcument is t prvide guidance t private sectr rganizatins, bth small and large, when a privacy breach ccurs. Organizatins

More information

THE CITY UNIVERSITY OF NEW YORK IDENTITY THEFT PREVENTION PROGRAM

THE CITY UNIVERSITY OF NEW YORK IDENTITY THEFT PREVENTION PROGRAM THE CITY UNIVERSITY OF NEW YORK IDENTITY THEFT PREVENTION PROGRAM 1. Prgram Adptin The City University f New Yrk (the "University") develped this Identity Theft Preventin Prgram (the "Prgram") pursuant

More information

CROPREDY SURGERY Dr J Wright & Dr B Tucker

CROPREDY SURGERY Dr J Wright & Dr B Tucker CROPREDY SURGERY Dr J Wright & Dr B Tucker POLICY - COMPLAINTS Intrductin The bjectives f the cmplaints plicy are as fllws. Any cmplaint is dealt with in an effective and timely manner The cmplainant is

More information

Internet Service Definition. SD012v1.1

Internet Service Definition. SD012v1.1 Internet Service Definitin SD012v1.1 Internet Service Definitin Service Overview InTechnlgy Internet Service is a permanent Internet cnnectivity slutin. The service cnnects custmers t the InTechnlgy natinal

More information

School Psychology Program: Fitness to Practice Policy

School Psychology Program: Fitness to Practice Policy Schl Psychlgy Prgram: Fitness t Practice Plicy This Fitness t Practice Plicy applies t all students upn enrllment in the Schl Psychlgy Prgram, and remains in effect until cmpletin f the Prgram. It is imprtant

More information

UNIVERSITY OF WINCHESTER

UNIVERSITY OF WINCHESTER UNIVERSITY OF WINCHESTER INTRODUCTION DEBT MANAGEMENT POLICY: STUDENTS ACADEMIC YEAR 15/16 This dcument sets ut the plicy f the University in relatin t student debt, alng with the debt management prcedures

More information

Managed Firewall Service Definition. SD007v1.1

Managed Firewall Service Definition. SD007v1.1 Managed Firewall Service Definitin SD007v1.1 Managed Firewall Service Definitin Service Backgrund It is imprtant t nte that the functin f any firewall service is t filter traffic cming int the netwrk (als

More information

Heythrop College Disciplinary Procedure for Support Staff

Heythrop College Disciplinary Procedure for Support Staff Heythrp Cllege Disciplinary Prcedure fr Supprt Staff Intrductin 1. This prcedural dcument des nt apply t thse academic-related staff wh are mentined in the Cllege s Ordinance, namely the Librarian and

More information

University of Texas at Dallas Policy for Accepting Credit Card and Electronic Payments

University of Texas at Dallas Policy for Accepting Credit Card and Electronic Payments University f Texas at Dallas Plicy fr Accepting Credit Card and Electrnic Payments Cntents: Purpse Applicability Plicy Statement Respnsibilities f a Merchant Department Prcess t Becme a Merchant Department

More information

Service Level Agreement

Service Level Agreement Template SDSU-TPL-11085 v1.3 18/1/11 IT Services Service Level Agreement Enterprise CRM (ECRM) Versin: 0.1 01/11/2010 Cntents 1 INTRODUCTION... 4 1.1 Scpe f the Agreement... 4 1.2 Duratin f the Agreement...

More information

Nuance Healthcare Services Project Delivery Methodology

Nuance Healthcare Services Project Delivery Methodology NUANCE PROFESSIONAL SERVICES Nuance Healthcare Services 2008 Nuance Cmmunicatins, Inc. All rights reserved. Nuance Healthcare Services 1 INTRODUCTION This dcument describes the prject management methdlgy

More information

Christchurch Polytechnic Institute of Technology Access Control Security Standard

Christchurch Polytechnic Institute of Technology Access Control Security Standard CPIT Crprate Services Divisin: ICT Christchurch Plytechnic Institute f Technlgy Access Cntrl Security Standard Crprate Plicies & Prcedures Sectin 1: General Administratin Dcument CPP121a Principles Infrmatin

More information

Change Management Process

Change Management Process Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses

More information

MA Social Work. When does it start? The next intake is September 2014. How long is the course? Two years (full-time)

MA Social Work. When does it start? The next intake is September 2014. How long is the course? Two years (full-time) MA Scial Wrk Des successful cmpletin f the curse result in a scial wrk qualificatin recgnised by Health and Care Prfessins Cuncil (HCPC)? Yes. It is imprtant t pint ut that successful cmpletin f the award

More information

Troubleshooting and Supporting Windows 7 in the Enterprise

Troubleshooting and Supporting Windows 7 in the Enterprise Lincln Land Cmmunity Cllege Capital City Training Center 130 West Masn Springfield, IL 62702 217-782-7436 www.llcc.edu/cctc Trubleshting and Supprting Windws 7 in the Enterprise Curse 6293; 3 Days, Instructr-led

More information

SaaS Listing CA Cloud Service Management

SaaS Listing CA Cloud Service Management SaaS Listing CA Clud Service Management 1. Intrductin This dcument prvides standards and features that apply t the CA Clud Service Management (CSM) SaaS ffering prvided t the Custmer and defines the parameters

More information

Strategic Plan 2015 2018

Strategic Plan 2015 2018 The Illinis Chapter f the Natinal Schl Public Relatins Assciatin Strategic Plan 2015 2018 Missin Statement The missin f the Illinis Chapter f the Natinal Schl Public Relatins Assciatin (INSPRA) is t prvide

More information

Organisational self-migration guide an overview V1-5 April 2014

Organisational self-migration guide an overview V1-5 April 2014 Organisatinal self-migratin guide an verview V1-5 April 2014 Cpyright 2013, Health and Scial Care Infrmatin Centre. 1 Self Migratin t NHSmail an verview fr rganisatins Cntents Intrductin 3 1. Initial preparatins

More information

IT CHANGE MANAGEMENT POLICY

IT CHANGE MANAGEMENT POLICY IT CHANGE MANAGEMENT POLICY Effective Date May 19, 2016 Crss-Reference 1. IT Operatins and Maintenance Plicy 2. IT Security Incident Management Plicy Respnsibility Apprver Review Schedule 1. Plicy Statement

More information

Mid North Coast Health Research Collaborative. APPLICATION GUIDELINES - Research Support Program

Mid North Coast Health Research Collaborative. APPLICATION GUIDELINES - Research Support Program Mid Nrth Cast Health Research Cllabrative APPLICATION GUIDELINES - Research Supprt Prgram Versin 1.0 Jul 2015 Cntents Backgrund... 2 Purpse... 3 Key Dates - 2015... 3 MNCHRC Research Pririties... 3 Eligibility...

More information

BIBH Duty Statements and Governance chart reviewed and approved April 2014. BIBH Executive Governance & Management Arrangements

BIBH Duty Statements and Governance chart reviewed and approved April 2014. BIBH Executive Governance & Management Arrangements BIBH Duty Statements and Gvernance chart reviewed and apprved April 2014 BIBH Executive Gvernance & Management Arrangements BIBH COMMITTEE CEO - Paul O Cnnell Executive Secretary - Brian Firth Executive

More information

Sources of Federal Government and Employee Information

Sources of Federal Government and Employee Information Inf Surce Surces f Federal Gvernment and Emplyee Infrmatin Ridley Terminals Inc. TABLE OF CONTENTS General Infrmatin Intrductin t Inf Surce Backgrund Respnsibilities Institutinal Functins, Prgram and Activities

More information

HIPAA HITECH ACT Compliance, Review and Training Services

HIPAA HITECH ACT Compliance, Review and Training Services Cmpliance, Review and Training Services Risk Assessment and Risk Mitigatin: The first and mst imprtant step is t undertake a hlistic risk assessment that examines the risks and cntrls related t fur critical

More information

Business Plan 2014-15

Business Plan 2014-15 Cmmissin fr Lcal Administratin in England Business Plan 2014-15 All Business Plan activity is linked t ur fur Strategic Objectives LGO Business Plan 2014-2015 v web 3 Page 1 descriptin 1. Prvide a cmplaints

More information

PENETRATION TEST OF THE INDIAN HEALTH SERVICE S COMPUTER NETWORK

PENETRATION TEST OF THE INDIAN HEALTH SERVICE S COMPUTER NETWORK Department f Health and Human Services OFFICE OF INSPECTOR GENERAL PENETRATION TEST OF THE INDIAN HEALTH SERVICE S COMPUTER NETWORK Inquiries abut this reprt may be addressed t the Office f Public Affairs

More information

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012 Army DCIPS Emplyee Self-Reprt f Accmplishments Overview Revised July 2012 Table f Cntents Self-Reprt f Accmplishments Overview... 3 Understanding the Emplyee Self-Reprt f Accmplishments... 3 Thinking Abut

More information

Customer Care Policy

Customer Care Policy Custmer Care Plicy Page 1 f 12 CUSTOMER CARE POLICY Keighley & District Vlunteer Centre and Bradfrd Vlunteer Centre are independent charities that wrk in partnership t prmte vlunteering and t supprt lcal

More information

ITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days

ITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days ITIL Service Offerings & Agreement (SOA) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management

More information

CLIENT AGREEMENT School Based Trainees

CLIENT AGREEMENT School Based Trainees Smart Emplyment Slutins Ltd t/as Hassle Free Apprentice Management Versin: 04 Date: 01/15 Smart Emplyment Slutins trading as Hassle Free Apprentice Management (ACN 067 508 338) (ABN 68 067 508 338) Email:

More information

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd.

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd. Cmmittee: Date(s): Infrmatin Systems Sub Cmmittee 11 th March 2015 Subject: Agilisys Managed Service Financial Reprt Reprt f: Chamberlain Summary Public Fr Infrmatin This reprt prvides Members with an

More information

FAYETTEVILLE STATE UNIVERSITY

FAYETTEVILLE STATE UNIVERSITY FAYETTEVILLE STATE UNIVERSITY IDENTITY THEFT PREVENTION (RED FLAGS RULE) Authrity: Categry: Issued by the Fayetteville State University Bard f Trustees. University-Wide Applies t: Administratrs Faculty

More information

Connect Applications Service Annex to General Services Schedule Connect Acceleration

Connect Applications Service Annex to General Services Schedule Connect Acceleration 1 Definitins The fllwing definitins apply, in additin t thse in the General Terms and Cnditins and the General Service Schedule. Applicatin means a cmputer prgram r prgrams supprting a business task fr

More information

Revised October 27, 2011 Page 1 of 6

Revised October 27, 2011 Page 1 of 6 Keystne STARS Accreditatin Applicatin Philsphy The Keystne STARS prgram is Pennsylvania s QRIS which began in 2002. There are fur quality levels frm STAR 1 t STAR 4, each level building n the prir levels;

More information

MCSA: Windows 7 Boot Camp for Desktop Support Technicians

MCSA: Windows 7 Boot Camp for Desktop Support Technicians MCSA: Windws 7 Bt Camp fr Desktp Supprt Technicians Prepare fr the Enterprise Desktp Supprt Technician certificatin n Windws 7. Gain the clud-related skills required fr the latest Micrsft certificatins

More information

Web Development the Next Steps

Web Development the Next Steps Web Develpment the Next Steps Significant prgress has been made n the redesign f the Western Washingtn University hme page. The ATUS Web Services team has wrked hard in cllabratin with the University Cmmunicatins

More information

Weber State University Stewart Library Information Technology Plan Contents

Weber State University Stewart Library Information Technology Plan Contents Weber State University Stewart Library Infrmatin Technlgy Plan Cntents Weber State University Stewart Library Infrmatin Technlgy Plan... 2 Intrductin... 2 Current State f Technlgy in the Library... 4 Missin

More information

THIRD PARTY PROCUREMENT PROCEDURES

THIRD PARTY PROCUREMENT PROCEDURES ADDENDUM #1 THIRD PARTY PROCUREMENT PROCEDURES NORTH CENTRAL TEXAS COUNCIL OF GOVERNMENTS TRANSPORTATION DEPARTMENT JUNE 2011 OVERVIEW These prcedures establish standards and guidelines fr the Nrth Central

More information

ACTIVITY MONITOR Real Time Monitor Employee Activity Monitor

ACTIVITY MONITOR Real Time Monitor Employee Activity Monitor ACTIVITY MONITOR Real Time Mnitr Emplyee Activity Mnitr This pwerful tl allws yu t track any LAN, giving yu the mst detailed infrmatin n what, hw and when yur netwrk users perfrmed. Whether it is a library

More information

Electronic and Information Resources Accessibility Compliance Plan

Electronic and Information Resources Accessibility Compliance Plan Electrnic and Infrmatin Resurces Accessibility Cmpliance Plan Intrductin The University f Nrth Texas at Dallas (UNTD) is cmmitted t prviding a wrk envirnment that affrds equal access and pprtunity t therwise

More information

Corporate Standards for data quality and the collation of data for external presentation

Corporate Standards for data quality and the collation of data for external presentation The University f Kent Crprate Standards fr data quality and the cllatin f data fr external presentatin This paper intrduces a set f standards with the aim f safeguarding the University s psitin in published

More information

Microsoft Certified Database Administrator (MCDBA)

Microsoft Certified Database Administrator (MCDBA) Micrsft Certified Database Administratr (MCDBA) 460 hurs Curse Overview/Descriptin The MCDBA prgram and credential is designed fr individuals wh want t demnstrate that they have the necessary skills t

More information

Watlington and Chalgrove GP Practice - Patient Satisfaction Survey 2011

Watlington and Chalgrove GP Practice - Patient Satisfaction Survey 2011 Watlingtn and Chalgrve GP - Patient Satisfactin Survey 2011 Backgrund During ne week in Nvember last year patients attending either the Chalgrve r the Watlingtn surgeries were asked t cmplete a survey

More information

Implementing an electronic document and records management system using SharePoint 7

Implementing an electronic document and records management system using SharePoint 7 Reprt title Agenda item Implementing an electrnic dcument and recrds management system using SharePint 7 Meeting Finance, Prcurement & Prperty Cmmittee 16 June 2008 Date Reprt by Dcument Number Head f

More information

Request for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply

Request for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply Sectin 1 General Infrmatin RFR Number: (Reference BPO Number) Functinal Area (Enter One Only) F50B3400026 7 Infrmatin System Security Labr Categry A single supprt resurce may be engaged fr a perid nt t

More information

LINCOLNSHIRE POLICE Policy Document

LINCOLNSHIRE POLICE Policy Document LINCOLNSHIRE POLICE Plicy Dcument 1. POLICY IDENTIFICATION PAGE POLICY TITLE: ICT CHANGE & RELEASE MANAGEMENT POLICY POLICY REFERENCE NO: PD 186 POLICY OWNERSHIP: ACPO Cmmissining Officer: Prtfli / Business-area

More information

In addition to assisting with the disaster planning process, it is hoped this document will also::

In addition to assisting with the disaster planning process, it is hoped this document will also:: First Step f a Disaster Recver Analysis: Knwing What Yu Have and Hw t Get t it Ntes abut using this dcument: This free tl is ffered as a guide and starting pint. It is des nt cver all pssible business

More information

Malpractice and Maladministration Policy

Malpractice and Maladministration Policy TR340 Malpractice and Maladministratin Plicy This plicy aims t: Define malpractice and maladministratin in the cntext f CIM/CAM studying members, Accredited study centres (ASCs), examinatin centres, invigilatrs

More information

State of Wisconsin. File Server Service Service Offering Definition

State of Wisconsin. File Server Service Service Offering Definition State f Wiscnsin File Server Service Service Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 2/16/2008 1.0 JD Urfer First pass 2/16/2008 2.0 Tm Runge Editing changes 2/19/2009 2.1 Tm

More information

The local school Technology Specialist will provide support for laptop and printer configurations.

The local school Technology Specialist will provide support for laptop and printer configurations. Chapter 34 Easy IEP fr Special Educatin Easy IEP, a cmpnent f Fultn Cnnect, is the infrmatin management system fr dcumentatin f events fr special educatin students. The student infrmatin system fr Fultn

More information

Hillsborough Board of Education Acceptable Use Policy for Using the Hillsborough Township Public Schools Network

Hillsborough Board of Education Acceptable Use Policy for Using the Hillsborough Township Public Schools Network 2361/Page 1 f 6 Hillsbrugh Bard f Educatin Acceptable Use Plicy fr Using the Hillsbrugh Twnship Public Schls Netwrk It is the gal f the HTPS (Hillsbrugh Twnship Public Schls) Netwrk t prmte educatinal

More information

JOINT BOARD OF MODERATORS GUIDELINES FOR CHECKING OUTPUT STANDARDS OF DEGREE PROGRAMMES

JOINT BOARD OF MODERATORS GUIDELINES FOR CHECKING OUTPUT STANDARDS OF DEGREE PROGRAMMES JOINT BOARD OF MODERATORS GUIDELINES FOR CHECKING OUTPUT STANDARDS OF DEGREE PROGRAMMES 1. Intrductin 1.1 These Guidelines are fr higher educatin institutins (r ther educatinal establishments) prviding

More information

ICT50415 - Diploma of Information Technology Networking

ICT50415 - Diploma of Information Technology Networking ICT50415 - Diplma f Infrmatin Technlgy Netwrking 1. Aims T prvide the skills and knwledge fr an individual t manage, as an independent ICT specialist r as part f a team, the installatin f a range f netwrks,

More information

Database Services - Extended

Database Services - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and Database Services t dcument: The technlgy services Database Services prvides t the custmer. The targets fr respnse times, service

More information

esupport Quick Start Guide

esupport Quick Start Guide esupprt Quick Start Guide Last Updated: 5/11/10 Adirndack Slutins, Inc. Helping Yu Reach Yur Peak 908.725.8869 www.adirndackslutins.cm 1 Table f Cntents PURPOSE & INTRODUCTION... 3 HOW TO LOGIN... 3 SUBMITTING

More information

Patient Participation Report

Patient Participation Report Patient Participatin Reprt In 2011, Westngrve Partnership decided t establish a PPG (Patient Participatin Grup) that wuld allw us t engage with ur patients, receive feedback frm them and ensure that they

More information

Johnston Public Schools Special Education Procedural Manual. IEP Overview

Johnston Public Schools Special Education Procedural Manual. IEP Overview Jhnstn Public Schls Special Educatin Prcedural Manual IEP Overview Definitin The Individualized Educatin Prgram (IEP) is a written plan fr the apprpriate educatin f students with disabilities. It is a

More information

Represent New College Stamford at both national and regional events and serve on appropriate external committees.

Represent New College Stamford at both national and regional events and serve on appropriate external committees. JOB DESCRIPTION Pst: Reprts t: Respnsible fr: Executive Directr Partnerships & Skills Principal and Chief Executive Apprenticeship Develpment Manager Head f Marketing Business Sales Team Salary: Attractive

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT Suth Australia Plice POSITION INFORMATION DOCUMENT Stream: Career Grup: Discipline: Classificatin: Service: Branch: Psitin Title: Administrative Services Cnsultancy and Infrmatin AO ASO-6 Infrmatin Systems

More information

Cornwall Partners in Care

Cornwall Partners in Care Crnwall Partners in Care Mving Frward Versin 2.0 8 th January 2014 By Richard Mnk Crnwall Partners in Care August 2013 Page 1 f 6 CPIC mving frward This dcument has been created t help prvide a little

More information

WASHINGTON STATE UNIVERSITY EXTENSION NEW EMPLOYEE CHECKLIST

WASHINGTON STATE UNIVERSITY EXTENSION NEW EMPLOYEE CHECKLIST PRIOR TO START DATE Receive letter f ffer. Cnfirm acceptance f ffer, start date and wrk hurs. Review schedule and dates fr department s ne-n-ne, unit-specific rientatin with new hire and new Emplyee and

More information

FINANCE SCRUTINY SUB-COMMITTEE

FINANCE SCRUTINY SUB-COMMITTEE REPORT FOR: PERFORMANCE AND FINANCE SCRUTINY SUB-COMMITTEE Date f Meeting: 6 January 2015 Subject: Staff Survey and Sickness Absence Mnitring Results and Actin plans Respnsible Officer: Scrutiny Lead Member

More information

LAW ENFORCEMENT TECHNOLOGY CREDIT BY EXAMINATION FACT SHEET Texas

LAW ENFORCEMENT TECHNOLOGY CREDIT BY EXAMINATION FACT SHEET Texas LAW ENFORCEMENT TECHNOLOGY CREDIT BY EXAMINATION FACT SHEET Texas Ri Salad Cllege, a Maricpa Cunty Cmmunity Cllege in Tempe, Arizna, is prud t annunce its Credit by Examinatin prgram in Law Enfrcement

More information

Service Request Form

Service Request Form New Prfessinal Services Order Frm Editable PDF Service Request Frm If yu have any questins while filling ut this frm, please cntact yur CDM, email Prfessinal Services at PS@swipeclck.cm, r call 888-223-3250

More information

Virtual Meetings and Virtual Teams Using Technology to Work Smarter

Virtual Meetings and Virtual Teams Using Technology to Work Smarter http://www.psu.edu/president/pia/innvatin/ INNOVATION INSIGHT SERIES NUMBER 9 Virtual Meetings and Virtual Teams Using Technlgy t Wrk Smarter Yu need t have a meeting. Sme f the peple yu d like t include

More information

Gravesham Borough Council

Gravesham Borough Council Classificatin: Part 1 Public Key Decisin: Please specify - N Gravesham Brugh Cuncil Reprt t: Perfrmance and Administratin Cmmittee Date: 12 Nvember 2015 Reprting fficer: Subject: Crprate Perfrmance Manager

More information