Cisco Unified Communications 500 Series Model 560 for Small Business

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1 Cisco Unified Communications 500 Series Model 560 for Small Business Platform Reference Guide 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.

2 Contents Product Overview 3 Product Part Numbers 3 Interfaces and Modules 3 Licensing 4 Basic Call Center Capabilities 5 Voice Resource Utilization 5 Localization 8 Hardware Specifications Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 2 of 12

3 Product Overview The Cisco Unified Communications 560 (Figure 1), a central part of the Cisco Smart Business Communications System, is an affordable unified communications appliance that provides voice and data communications, voic , automated attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, , and customer relationship management (CRM) programs. This easy-to-manage platform supports up to 104 phones and voice mailboxes and provides flexible deployment options based on your needs, including support for a wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity. This reference guide describes the specifications and capabilities of the Cisco Unified Communications 560 (UC 560). Figure 1. Cisco UC 560: FXO Model Product Part Numbers The Cisco UC 560 is available in two base versions: an FXO (analog) model and a Basic Rate Interface (BRI) base model. The FXO model is also available with a built-in T1/E1 interface. With ease of ordering as a focus area, each has its own product ID. In addition, there is one software licensing product, multiples of which can be installed to achieve the desired user count. Table 1 lists the part numbers for the Cisco UC 560. Table 1. Product Part Numbers for the Cisco UC 560 Part Number UC560-FXO-K9 UC560-BRI-K9 UC560-T1E1-K9 L-UC-PRO-8U= UC 560 system with 4 FXO, 4 FXS, and 2 voice interface card (VIC) expansion slots UC 560 system with 2 BRI, 4 FXS, and 2 VIC expansion slots UC 560 system with 4 FXO, 4 FXS, 1 T1/E1, and 1 VIC expansion slot Software license upgrade, authorizing an additional 8 users (e-delivery) Interfaces and Modules The Cisco UC 560 has built-in interfaces that offer fixed configurations, reducing complexity. In addition, this platform offers voice interface card (VIC) slots to support additional Cisco VIC modules. Table 2 lists the built-in interfaces, and Table 3 lists the modular interfaces supported on the UC 560. Table 2. Built-In Interfaces Supported on the Cisco UC 560 Interface Music on hold (MoH) port Single 3.5-mm audio port Onboard Ethernet ports Three 10/100/1000 Ethernet expansion ports 1 One 10/100/1000 WAN uplink FXS and direct inward dialing (DID) ports 4 built-in FXS ports (DID is available via the additional module listed in Table 3) PSTN interfaces (FXO, BRI, or T1/E1) 4 FXO, 2 BRI, or 4 FXO with built-in T1/E1 1 One of the three expansion ports defaults to a PC/LAN port to enable configuration of the box and/or to connect to a server. The port can be changed to function as an expansion port Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 3 of 12

4 Table 3. Modular VIC Cards for the Cisco UC 560 Part Number VIC-4FXS/DID, VIC3-4FXS/DID VIC2-2FXS VIC2-2FXO VIC3-2FXS/DID VIC2-4FXO VIC2-2BRI-NT/TE VWIC2-1MFT-T1/E1 VWIC2-2MFT-T1/E1 2 4-port FXS/DID module 2-port FXS module 2-port FXO module 2-port FXS/DID module 4-port FXO module 2-port BRI NT/TE module 1-port T1/E1 for voice (ISDN Primary Rate Interface [PRI] and channel associated signaling [CAS]); data is not supported 2-port T1/E1 for voice (ISDN PRI and CAS); data is not supported Licensing The Cisco UC 560 includes 16 user licenses. These licenses enable the use of Cisco IP phones and allow users to access the IP PBX features, including voic . In addition, supplementary user licenses are bundled to help with deployments that need a few extra licenses. For additional licensing needs, the L-UC-PRO-8U= may be ordered. This increases the existing license count by eight. Table 5 lists the number of users supported based on the hardware/license configurations. The UC 560 also has built-in licenses for unified communications features. Table 4 lists the license count bundled with the system for each feature. Guidance for licenses associated with unified messaging on the UC 560 is included in Table 6. Table 4. Licensing and User Capacity for the Cisco UC 560 License Configuration UC560 (FXO, BRI, or T1E1 model) UC560 (FXO, BRI, or T1E1 model) and 1 x L-UC-PRO-8U= UC560 (FXO, BRI, or T1E1 model) and 2 x L-UC-PRO-8U= UC560 (FXO, BRI, or T1E1 model) and 3 x L-UC-PRO-8U= UC560 (FXO, BRI, or T1E1 model) and 4 x L-UC-PRO-8U= UC560 (FXO, BRI, or T1E1 model) and 5 x L-UC-PRO-8U= UC560 (FXO, BRI, or T1E1 model) and 6 x L-UC-PRO-8U= UC560 (FXO, BRI, or T1E1 model) and 7 x L-UC-PRO-8U= UC560 (FXO, BRI, or T1E1 model) and 8 x L-UC-PRO-8U= UC560 (FXO, BRI, or T1E1 model) and 9 x L-UC-PRO-8U= UC560 (FXO, BRI, or T1E1 model) and 10 x L-UC-PRO-8U= UC560 (FXO, BRI, or T1E1 model) and 11 x L-UC-PRO-8U= 16 user licenses, 2 supplemental user licenses 24 user licenses, 4 supplemental user licenses 32 user licenses, 4 supplemental user licenses 40 user licenses, 4 supplemental user licenses 48 user licenses, 4 supplemental user licenses 56 user licenses, 4 supplemental user licenses 64 user licenses, 4 supplemental user licenses 72 user licenses, 6 supplemental user licenses 80 user licenses, 6 supplemental user licenses 88 user licenses, 6 supplemental user licenses 96 user licenses, 6 supplemental user licenses 104 user licenses, 6 supplemental user licenses Table 5. Feature Licensing for the Cisco UC 560 Feature Number of Licenses Included Virtual LANs (VLANs) 15 VPN tunnels 3 20 Remote teleworker sites 20 Users per teleworker site 5 Multisite deployments 5 2 A maximum of two T1/E1 cards are supported on a UC 560. VWIC2-2MFT-T1/E1 will not work on a UC560-T1E1-K9 model. 3 Includes IP Security (IPsec), Secure Sockets Layer (SSL), or generic routing encapsulation (GRE) tunnels Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 4 of 12

5 Table 6. Unified Messaging Licensing for the Cisco UC 560 Configuration Unified Messaging Licenses 16-user system 24 mailboxes 4 24-user system 40 mailboxes 4 32-user system 48 mailboxes 4 40-user system 56 mailboxes 4 48-user system 64 mailboxes 4 56-user system 72 mailboxes 4 64-user system 80 mailboxes 4 72-user system 92 mailboxes 4 80-user system 100 mailboxes 4 88-user system 108 mailboxes 4 96-user system 116 mailboxes user system 124 mailboxes 4 Default voic storage per mailbox 12 minutes Sessions to voic and automated attendant 12 Internet Message Access Protocol (IMAP) 20 5 Basic Call Center Capabilities The Cisco UC 560 supports basic automatic call distribution (B-ACD) that can help answer outside calls with greetings and menus and allow callers to select the appropriate departments. B-ACD also provides managed call queues for calls that are waiting to be answered. Table 7 lists the B-ACD capabilities of the UC 560. Table 7. Cisco UC 560 B-ACD Capabilities Feature Number Hunt groups associated with B-ACD 10 Calls allowed in each call queue 30 Agents (members) for each hunt group 20 Statistics accumulated for all B-ACD groups 168 hours Hunt groups used with automated attendant 3 In addition to B-ACD, the Cisco UC 560 integrates with Cisco Unified Contact Center Express (UCCX). UCCX works with up to a maximum of 12 users (agents and supervisor combined) on the UC 560. Voice Resource Utilization The Cisco UC 560 includes eight digital signal processors (DSPs) that enable digitized voice processing on the platform. The DSP resources available on the platform are used for various unified communications features, namely support of analog and digital VICs, prescheduled or ad hoc voice conference calls, and translation of digitized voice from a less complex codec (such as g711) to a more complex codec (such as g729) typically used for deployments that use IP trunking (SIP or H.323) for PSTN access or multisite interconnection. 4 Any combination of personal mailboxes and general delivery mailboxes can be used. 32 hours of voic storage is available by default across all user configurations. For additional voic storage, a higher-capacity compact flash, 4 GB (UC500-4GB=) or 8 GB (UC500-8GB=), may be used. 5 There are 20 simultaneous available between IMAP Client and IMAP server. If all 20 are used up, the remaining session requests will be rejected by the IMAP server. IMAP clients will automatically attempt to establish session with the server once some of the server ports are freed up. This does not limit the number of IMAP clients to Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 5 of 12

6 Each DSP can support 16 g711 channels or 8 g729 channels. This enables a total of 64 g711 channels on the Cisco UC 560. Table 8 indicates the DSP resource utilization for each feature. Tables 9 and 10 show a few deployment scenarios based on combinations of these features. Table 8. DSP Resource Utilization on the Cisco UC 560 Feature Support for built-in FXS ports Support for built-in FXO ports DSP Resource Utilization 4 channels 4 channels Support for built-in music on hold (MoH) port 2 channels Support for T1/E1 voice/wan interface card (VWIC) 24 channels 6 (g711 to g729) Conferencing 7 2 channels 16 channels Tables 9 and 10 list the maximum for either ad hoc or meet-me. DSP resources allocated for can be shared by both features, and a mix of these can be configured. Below are a few examples based on Table 9. The concept of sharing resources applies to Table 10 as well. Ad hoc 56x8 Meet-me 0x0 Ad hoc 28x8 Meet-me 28x8 Ad hoc 56x4 Meet-me 7x32 The above examples indicate Sessions x Participant. The column lists the maximum number of transcoding that the system can be configured for, for a given configuration of DSPs. For example, the first row in Table 9 indicates that a maximum of three transcoding are available if seven DSPs are allocated for. If more transcoding are required, DSP resources will need to be diverted from to transcoding. For example, in the second row of Table 9, one of the DSPs is dedicated to transcoding, leaving six DSPs for. Notice the increase in the number of transcoding and the drop in the number of. 6 Total DSP resources will depend upon the number of channels provisioned in the T1. 7 Conferencing always uses up an entire DSP. The rest of the features can share a DSP. The number of available will vary depending upon the codec used in a conference call Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 6 of 12

7 Table 9. DSP Resources: Scenario 1 UC500 Model Additional Voice Card (VIC) SIP Trunk Preferred Codec Ad-hoc Conference (Sessions x Participants) Meet-me Conference (Sessions x Participants) Comments UC 560 None 56x8 or 104x4 48x8 or 24x16 or 12x32 1 DSP for supporting voice ports and transcoding Remaining 7 DSPs used for A maximum of 3 transcoding for this configuration 12x8 or 24x4 12x8 or 6x16 or 3x32 1 DSP for supporting voice ports and transcoding 1 DSP reserved for transcoding Remaining 6 DSPs used for A maximum of 11 transcoding for this configuration 2FXS 2FXS/DID 2FXO 56x8 or 104x4 56x8 or 28x16 or 14x32 1 DSP for supporting voice ports and transcoding Remaining 7 DSPs used for A maximum of 2 transcoding for this configuration 12x8 or 24x4 12x8 or 6x16 or 3x32 1 DSP for supporting voice ports and transcoding 1 DSP reserved for transcoding Remaining 6 DSPs used for A maximum of 10 transcoding for this configuration 4FXS 4FXS/DID 4FXO 2BRI NT/TE 56x8 or 104x4 12x8 or 24x4 56x8 or 28x16 or 14x32 12x8 or 6x16 or 3x32 1 DSP for supporting voice ports and transcoding Remaining 7 DSPs used for 1 DSP for supporting voice ports and transcoding 1 DSP reserved for transcoding Remaining 6 DSPs used for A maximum of 1 transcoding for this configuration A maximum of 9 transcoding for this configuration 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 7 of 12

8 Table 10. DSP Resources: Scenario 2 UC500 Model Additional Voice Card (VIC) SIP Trunk Preferred Codec Ad-hoc Conference (Sessions x Participants) Meet-me Conference (Sessions x Participants) Comments UC 560 1MFT T1/E1 No. of Ch 6 56x8 or 104x4 56x8 or 28x16 or 14x32 1 DSP for supporting voice ports, fractional T1/E1 and transcoding Remaining 7 DSPs used for 0 session for 6 ch 1 session for 4 ch 2 for 2 ch 12x8 or 24x4 12x8 or 6x16 or 3x32 1 DSP for supporting voice ports, fractional T1/E1 and transcoding 1 DSP reserved for transcoding 8 for 6 ch 9 for 4 ch 10 for 2 ch Remaining 6 DSPs used for 1MFT T1/E1 6 No. of Ch 22 48x8 or 96x4 48x8 or 24x16 or 12x32 2 DSPs for supporting voice ports, and transcoding 1 DSP reserved for transcoding Remaining 5 DSPs used for 0 for 22 ch 1 session for 20 ch 2 for 18 ch And so on 10x8 or 20x4 10x8 or 5x16 3 DSPs for supporting voice ports, and transcoding 0 DSP reserved for transcoding Remaining 5 DSPs used for 8 for 22 ch 9 for 20 ch 10 for 18 ch And so on 1MFT Full T1 40x8 or 80x4 40x8 or 20x16 or 10x32 3 DSPs for supporting voice ports, and transcoding Remaining 5 DSPs used for A maximum of 7 transcoding, disable for more transcoding 10x8 or 20x4 10x8 or 5x16 3 DSP for supporting voice ports, and transcoding 0 DSP reserved for transcoding Remaining 5 DSPs used for A maximum of 7 transcoding, disable for more transcoding 1MFT Full T1 40x8 or 80x4 40x8 or 20x16 or 10x32 3 DSPs for supporting voice ports, and transcoding Remaining 5 DSPs used for A maximum of 4 transcoding, disable for more transcoding 10x8 or 20x4 10x8 or 5x16 3 DSP for supporting voice ports, and transcoding 0 DSP reserved for transcoding Remaining 5 DSPs used for A maximum of 4 transcoding, disable for more transcoding Localization Cisco UC 500 series is enabled with localization for IP Phones, Voic and Dial Plan. Table 11 summarizes the localization support on the platform Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 8 of 12

9 Table 11. Localization support on UC 500 Series Hardware Specifications The hardware specifications for the Cisco UC 560 include physical specifications, environmental specifications, power specifications, and regulatory compliance. Table 12 lists the physical specifications. Table 13 lists the power requirements for the platform. Table 14 provides the environmental specifications, and Table 15 shows the compliance information Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 9 of 12

10 Table 12. Physical Specifications for the Cisco UC 560 Feature Packaging type Rack Mount form factor (2 rack units high) Console port (up to kbps) 1 Auxiliary port 8 1 Table 13. Power Specifications for the Cisco UC 560 Feature AC input voltage AC input frequency 100 to 240V AC 50 to 60 Hz AC input current 3 to 1.5A (100 to 240V) AC input surge current 30 to 60A (100 to 240V) Power dissipation (AC) 67W Table 14. Environmental Specifications for the Cisco UC 560 Feature Operating temperature 32 to 104 F Operating humidity Nonoperating temperature Operation altitude Dimension (H x W x D) Power supply dimensions (H x W x D) Rack height Weight (fully configured) Noise level (minimum and maximum) 10% to 85% noncondensing, operating 5% to 95% noncondensing, nonoperating 4 to 149 F ( 20 to 65 C) 104 F (40 C) at sea level 87.8 F (31 C) at 6000 ft (1800 m) 77 F (25 C) at 10,000 ft (3000 m) 34.7 F (1.5 C) per 1000 ft 3.5 x x in. (8.89 x x cm) Internal power supply 2 rack units (RU) 14.5 lb (6.58 kg) Normal operating temperature: < 81 F (27 C): 37 dba < 93 F (34 C): 44 dba 54 dba (at maximum fan speed) 8 The auxiliary port on the Cisco UC 560 is the same as the console port. The port has the ability to auto-detect modem tones and switch over to the auxiliary port capability Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 10 of 12

11 Table 15. Regulatory Compliance for the Cisco UC 560 Category Compliance Safety IEC AS/NZS CAN/CSA-C22.2 No EN UL Immunity EN EN EN EN EN (CISPR 24) Electromagnetic compatibility (EMC) Telecommunications FCC Part 15, ICES-003 EN55022, CISPR 22 AS/NZS CNS13438 VCCI V-3 EN EN EN EN EN EN (CISPR 24) EN EN EN EN EN EN EN EN FXS/DID TIA-968-A3 CS-03 Part I ACIF S002 ACIF S003 ANZ PTC200 ISDN BRI S/T (voice and data BC) TIA-968-A3 CS-03 Part VI TBR3 ACIF S031 ANZ PTC200 MPMHAPT Japan Digital FXO TIA-968-A3 CS-03 Part I TBR21 MPMHAPT Japan Analog ACIF S002 ACIF S003 ACIF S004 ANZ PTC200 MOH interface ACIF S038 ACIF S004 TIA-464C 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 11 of 12

12 Americas Headquarters Cisco Systems, Inc. San Jose, CA Asia Pacific Headquarters Cisco Systems (USA) Pte. Ltd. Singapore Europe Headquarters Cisco Systems International BV Amsterdam, The Netherlands Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at CCDE, CCENT, CCSI, Cisco Eos, Cisco HealthPresence, Cisco IronPort, the Cisco logo, Cisco Nurse Connect, Cisco Pulse, Cisco SensorBase, Cisco StackPower, Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flipshare (Design), Flip Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Capital, Cisco Capital (Design), Cisco:Financed (Stylized), Cisco Store, Flip Gift Card, and One Million Acts of Green are service marks; and Access Registrar, Aironet, AllTouch, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Lumin, Cisco Nexus, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, Continuum, EtherFast, EtherSwitch, Event Center, Explorer, Follow Me Browsing, GainMaker, ilynx, IOS, iphone, IronPort, the IronPort logo, Laser Link, LightStream, Linksys, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, PCNow, PIX, PowerKEY, PowerPanels, PowerTV, PowerTV (Design), PowerVu, Prisma, ProConnect, ROSA, SenderBase, SMARTnet, Spectrum Expert, StackWise, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0910R) Printed in USA C / Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 12 of 12

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