Ideapreneurship- HCL s Culture. Copyright 2012 HCL Technologies Limited

Transcription

1 Ideapreneurship- HCL s Culture 1

2 CULTURE: THE FORMULA OF SUCCESSFUL BUSINESS TRANSFORMATION

3 WHAT SETS HIGH PERFORMING TEAMS APART FROM THE REST AND HELPS THEM TRANSFORM EVERYDAY BUSINESS TO A SUCCESS STORY? A common set of VALUES and BEHAVIORS that lead to PROGRAMS CULTURE ARCHITECHTURE which generate transformational business OUTCOMES Eventually a common CULTURE Let s look at 2 stories at HCL that followed this approach and delivered transformational business outcomes 3

4 INCLUSIVE FOOTPRINT THROUGH DIVERSITY Focus on: Inclusion Equal opportunities Innovation and leadership Making HCL: Culturally inclusive Ability sensitive and Gender Neutral in thinking and actions, Leverage conflicting ideas and thoughts constructively, Rebalance Culturati Working across Work Life Coach, Employee Affinity Networks Improving gender, disability and local hires in the work force Retention and leadership pipeline Good governance 4

5 PASSION AROUND EMPLOYEE CENTRICITY REWARD & RECOGNITION Need to reward & showcase our achievers Recognition is the most important Use wisdome of crowds & peer recognition to drive the R & R energy Created platforms for showcasing talent & achievers Consistent policies across the year Coached leaders to mentor & nurture innovation O2 for consistent extraordinary performance MAD JAM employee driven recognition platform to celebrate innovation O2 one of a kind program that felicitates employee families MAD JAM Only employee platform with grassroots participation 5

6 A BILLION $ NAPKIN: MERCK 6

7 AN IDEA TO BUILD A $ 100 MILLION ACCOUNT MERCK Visibility of backend process to customers & clients Collaboration of Delivery & Sales Teams across LoBs Skip level meetings cut Management layer Foster ideas for continues upgrade and value creation that impact business Senior most leaders mentor 3x3 Measurement Framework (beyond KPAs) Merck o Meter Escape Velocity Tool In A Box TRIBE $1.3 Million in savings through idea generation (Value Portal employees 2nd largest revenue generator for HCL 7

8 7 IDEAS THAT MADE XEROX Account started using Procurement Platform as a new business service Managed Print Service for XEROS, now a $billion business for the client Meeting the CEO, Anne Mulcahy, leading to engineering deals to flow $120 million Infra deal signed SAP looking for SAP partner, one of the largest SAP deals XEROX launches e-concierge on AGORA Mega R&D deal signed Management Councils Knowledge Management Platform Service Maturity Index 2nd Largest client engagement with multiple service lines Largest SAP engagement No.1 partner to Xerox 8

9 REVERSE ENGINEERING MODEL VALUES Values that are reflected through EFCS tenets, Behaviors that Seed, Mentor and Harvest ideas and promote entrepreneurial energy. BEHAVIORS PROGRAMS Programs that align to these beliefs and behaviors in creating a differentiated employee experience. Strong business outcomes further strengthen our culture tenets OUTCOMES HCL S CULTURE 9

10 LEADING TO 100+ CEOs 300 % growth in market cap- 8.3 bn$ from 2.62 bn$ in % increase in revenues at 4.2 bn$ from 750 mn$ in 2005 Best in Class Shareholder Returns of 65% in One Year Annual CSAT score at from 27.2 in 2005 Incubation of four distinct $billion businesses (Infra,EAS, ERS & BFSI It is the unique HCL culture of innovation, leadership & performance is reflected in our transformation. HCL the world s largest IDEAPRENEURSHIP 10

11 BUILDING BLOCKS OF THE IDEAPRENEURSHIP FRAMEWORK

12 12 Values: Employees First Mirror Mirror Trust Through Transparency Inverting The Organizational Pyramid Recasting The Role Of The CEO Behaviors: Entrepreneurial Seed: platforms to foster alternate ideas that impact customer business Mentor: provide guidance and training in Up-skilling talent and seeing ideas to execution with an appetite for measured risk Harvest: bring in measurable achievement orientation that recognizes and rewards entrepreneurial spirit

13 THE OTHER HALF OF HCL S IDEAPRENEURSHIP FRAMEWORK

14 PROGRAMS & OUTCOMES PROGRAMS Value Portal Platform for employees to submit ideas and create value for the organization and clients O2 R&R program celebrating high performers and offering them opportunities to be role models and connect with leadership MAD Jam Launch pad for new idea generators to showcase potential and win venture fund to execute their ideas OUTCOMES Value Portal employees involved in idea generation ideas generated till Jun 30, 2012 $102 million value delivered $148 million value pipeline O achievers in the O2 League Connect with families of employees Mad Jam 647 ideas, 1500 innovators discovered HCLites engaged across HCL 14

15 PROGRAMS & OUTCOMES (CONT D) PROGRAMS Top Gun Identify next generation leaders and mentor them through fast paced development program led by leaders across enterprise Lead Gen Platform for delivery organization to contribute to the top line by introducing business opportunities and get recognized for the impact created OUTCOMES Top Gun Leadership bench created for the company Deployed 40 leaders in E6 & above roles $1.5 million saved through Development and Retention of Top Guns Lead Gen $22.5 million Business generated $35 million Funnel created 15

16 to stay ahead! 16