STUDENT SERVICES PROGRAM REVIEW WORKSHEET

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1 STUDENT SERVICES PROGRAM REVIEW WORKSHEET Student Services Area: Counseling & Student Support Services Program (SSSP) Prepared by: Marissa Iliscupidez Academic Year: I. Student Services Area Overview 1. Mission Statement The mission of the Norco College Counseling Department is to foster and promote the intellectual, emotional, social and cultural development of students by offering a wide range of counseling, career consultation, instructional and educational services. Our services assist students in acquiring the skills, attitudes, abilities, and knowledge that will enable them to take full advantage of their college experience and achieve success. ( ) 2. Philosophy Statement Counseling supports the academic goals of the college through consultation and collaboration with faculty, staff, and campus organizations. We offer comprehensive guidance courses and counseling services reflective of our diverse population and evolving student needs. ( ) 3. Summary Counselors advise students in planning and achieving their personal, educational, and career/vocational goals through: Individual counseling appointments, express/walk-in counseling, online counseling Orientation Student Educational Plans (SEPs) Academic probation/dismissal counseling Transfer course selection Certificate and associate degree requirements Instruction of guidance courses Assessment and Interpretation of career inventories Referrals to other support services Career exploration AA/AS and Transfer Workshops Special Programs (Puente; T3P, Honors, Summer Advantage, BSI Population)

2 4. Strengths 1. Counseling provides Student Educational Plans based on the most up-to-date and accurate information. 2. Counseling uses online resources to provide appointment scheduling and counseling services to Norco students. 3. Counselors communicate and maintain relationships with instructional faculty to keep abreast of new curriculum and career trends. 4. Counselors serve a large volume of students through appointments and express counseling. 5. Active involvement in student clubs and activities -two counselors serve as Co-Coordinators/Advisors ( Puente, T3p) and one counselor serves as the Counseling Lead (Honors) and continue to collaborate with various departments and programs to promote student success (Veterans, Cal Works, Articulation, Curriculum, Transfer Center, EOPS, DRC, Financial Aid, etc.) 6. Strong Counseling Component in Summer Advantage (HS Visitations, Norco Orientation Week, and SEP follow up) 7. BSI Outreach 8. Outreach to promote SEPs- Ask a Counselor and SEP Marathon (pilot in Spring 2014) -A partnership between Norco College and International Rectifier Corporation (IR) has impacted the Counseling Department. The Counseling Department has provided IRC students counseling support and services to assist them with the completion of the degree in A.S. Digital Electronics. This required Counselor prep time, travel time, and appointment time as counseling was provided to IRC student at their work site. -CTE and Counseling have been working together to make sure that Counseling is informed of curriculum changes that affect students. Counselors and CTE Leads have co-facilitated workshops to students in the Commercial Music Program and Gaming Program to discuss requirements and promote the development of a comprehensive educational plan. In , Counselor Liaisons will be assigned to CTE Faculty Leads to maintain communication regarding curriculum changes, pre-requisite/requisite challenges, substitutions, etc. -Currently the Distance Education Plan is being developed by the Distance Ed committee. There is a need to increase student services to our Distance Ed students. There is a need to offer a more engaging platform for online counseling appointments and workshops. The Blackboard platform is limited to chat. This semester Counseling piloted appointments and workshops using PrepTalk. This platform is very useful for students and counseling. Its accessibility, ease of use, and engaging features make it a great tool. Students were able to attend online synchronous workshops and viewed archived workshops. Students enrolled in fully-online courses had access to online counseling appointments. Online Counseling Appointments (March 10- June 12, 2014) Online Appointments created: 51 Online Appointments attended: 25 Online Appointment show rate: 49% Online Appointments that received SEP: 76% (19/25 students)

3 Online Workshops March 26, 2014: How to Pick a Major -17 viewed event details -9 registered to attend -3 attended -2 viewed archived event April 2, 2014: Stress Management -36 viewed event details -17 registered to attend -8 attended -8 viewed archived event April 9, 201: Personality and Career -25 viewed event details prior to workshop -24 registered to attend -15 attended Wednesday, April 23: Associate Degree for Transfer (ADT) -25 viewed event details prior to workshop -25 registered to attend -11 attended Monday, April 28: Tools for Student Success -27 viewed event details prior to workshop -20 registered to attend -7 attended -3 viewed archived event Wednesday, April 30: I got in!...now What? (UC/CSU Transfer Admits) -40 viewed event details prior to workshop -33 registered to attend -15 attended Thursday, May 1: UC TAG -31 viewed event details prior to workshop -17 registered to attend -6 attended Wednesday, May 7: What First Year College Students Show Know -41 viewed event details prior to workshop -25 registered to attend -8 attended

4 Transfer to the CSU/Associate Degree for Transfer -20 viewed event details prior to workshop -5 registered to attend -2 attended Norco Graduation Requirements -18 viewed event details prior to workshop -15 registered to attend -5 attended What Students Need to Know to Be Successful -19 viewed event details prior to workshop -15 registered to attend -9 attended Workshop Survey/SLO Assessment Highlights: Students were able to respond to surveys at the end of the workshop by click on polls directly in PrepTalk. Counselors did not have direct student to an outside website for surveys. Regarding ease of registering/logging on/accessing PrepTalk all students who responded to this question on the surveys indicated that they were able to access PrepTalk easily Overall positive comments from students (see PrepTalk Survey/SLO document) Direct Learning Assessment questions incorporated into the surveys Outreach Efforts WWW series link on Norco College home page Weekly blast reminders about WWW blast to Online Students to promote online counseling/seps/workshops blast to DE instructors to promote online counseling/seps/workshops -In , Counseling conducted outreach/workshops in BSI classes to provide an overview of educational requirements and promote counseling services. These workshops will continue in summer of 2014 and will be encouraged for incoming new college students. -During the last week in May and with the collaboration of college faculty and administrators, adjunct counselors conducted five minute presentations for 16 courses throughout various disciplines. The goal was to inform students on the importance of developing a

5 Student Educational Plan for their academic success in addition to showing students an magnified sample of an SEP as a visual aid. At the end of the presentations, 365 student surveys were conducted: 127 Student stated they did not have an SEP. (These students will be contacted to arrange a counseling appointment to develop an SEP). 100 stated they needed to update their current SEP. Students who provided their contact number will be reached for an appointment. 138 students identified they had an SEP on file. 5. Students Served As of Fall 2013, the student headcount was 9,357. The Fall 2013 full-time equivalent student (FTES) count was 2, Summer/Fall 2013: From July 2013-December 2013, there were 2,765 appointments scheduled, an increase from 2,232 appointments scheduled in Fall Of the Fall 2013 appointments, 2,240 students showed to their appointment, resulting in a 81% appointment show rate. From July 2013-December 2013, 3,707 students were seen during express advisement. Winter/Spring 2014: From January 2014-June 12, 2014, there were 2,607 appointments scheduled. Of those appointments, 2046 students showed to their appointment, resulting in a 78.48% counseling show rate. From January-June 12, 2014, 2,682 students were seen during express advisement. 6. Closing the Loop Statement Note: Please provide a paragraph on how your area used outcome data from last year to drive programmatic modifications to improve services to students. SLO/SAO #1: Students participating in counseling services will attend their (ONLINE) counseling commitments. (SAO) Improvement Recommendations During the academic year the online counseling appointment show rate has surpassed our target performance level. Counseling wanted to improve the online counseling show rate to a 40% show rate. Changes were made in Fall 2012 and the show rate in November 2012 was 71%. The Winter/Spring 2013 show rate was 57.89%. There is a need to improve how online counseling is delivered. Counseling may develop a pilot which explores how online counseling can be improved with Adobe Connect. Closing the Loop:

6 There is a need to improve how online counseling is delivered. Counseling may develop a pilot which explores how online counseling can be improved with a different platform which offers more engaging features. SLO/SAO #2: Students who participate in the Summer Advantage Program s Extended Orientation (June 11-12, 2012) will learn about general requirements and resources available to them at Norco College. Improvement Recommendations Counseling will continue to play an important part in the Summer Advantage Program. The department will continue its commitment to providing accurate information to students. Closing the Loop: Counseling continues to provide accurate and helpful information to students. In Summer 2013, students completed learning surveys at the end of their educational planning workshops. The results are discussed are in the Assessment Plan. SLO/SAO #3: Summer Advantage Students who attend the SEP/WebAdvisor tutorial (July 2012) will understand requirements pertaining to their educational goal. Improvement Recommendations Counseling will continue to play an important part in the Summer Advantage Program. The department will continue its commitment to providing accurate information to students. Closing the Loop: Counseling continues to provide accurate and helpful information to students. In Summer 2013, students completed learning surveys at the end of their educational planning workshops. The results are discussed are in the Assessment Plan.

7 II. Assessing Outcomes 1. Report on Assessment Plan and Objectives for Student Services Area: Counseling Objectives: Note: List about 5 of your service area objectives. Your objectives must be related to a strategic initiative, student services goal, or campus goal AND have one or more measurable outcome. 11 Fall students who receive counseling services (at least 1 appointment) will persist at a higher rate into Spring 2012 than students who make no appointment Students will understand requirements pertaining to their educational goal. New online appointment procedures will increase the online counseling show rate. Average show rate for the past two semesters is 28.5%. Complete direct assessment on two SLOs from the GUI 47 COR. 1. Objective New online appointment procedures will increase the online counseling show rate Student Learning Outcome (SLO) or Service Area Outcome (SAO) Students participating in counseling services will attend their (ONLINE) counseling commitments. (SAO) Linked to Student Service Goal/ Campus Goal/ Strategic Initiative/ Student Equity Plan Norco Strategic Plan Goal 1: Increase student retention, persistence, and success Goal 2: Improve the quality of student life Goal 3: Increase student access Assessment Criteria (Specify Target Performance Level) 40% of students, who make an online appointment during the fall semester of 2012, will show up. This data will be gathered from SARS Assessment Measure SARS Completion (or anticipated completion)/ Findings During Spring 2012 Counseling implemented a change in online appointment scheduling. Students receive 5 contacts to remind them about their appointment. As of November 6,, 2012, Counseling implemented the changes to online appointment scheduling: Findings: Since the Improvement Recommendations (next step) During the academic year the online counseling appointment show rate has surpassed our target performance level. Counseling wanted to improve the online counseling show rate to a 40% show rate. Changes were made in Fall 2012 and the show rate in November 2012 was 71%. The Winter/Spring 2013 show rate was 57.89%. There is a need to improve how online counseling is Describe how you used outcome data for programmatic modifications The Counseling Department continues to evaluate online counseling show rates. This objective is included in the Assessment Plan. The Counseling Department will pilot a more engaging online counseling format in

8 implementation of the new online counseling appointment procedures, the online counseling show rate has risen to 71% (Nov 6-27, 2012). The online appointment show rate for Winter/Spring %. delivered. Counseling may develop a pilot which explores how online counseling can be improved with Adobe Connect. 2. Students who participate in the Summer Advantage Program s Extended Orientation (June 11-12, 2012) will learn about general requirement s and resources available to them at Norco College Students who attend the Summer Advantage Program s Extended Orientation will learn about Norco College Resources. Students who attend the Summer Advantage Program s Extended Orientation will learn about Norco College s Educational Options. Norco Strategic Plan Goal 1: Increase student retention, persistence, and success Goal 2: Improve the quality of student life Goal 3: Increase student access 80% of students will be able to identify at least 2 Norco College Resources 80% of students will answer the direct learning assessment questions correctly 111 students completed a SLO survey at the end of the Summer Advantage Extended Orientation Students completed the SLO survey at the end of the Summer Advantage Program s Extended Orientation (June 11-12, 2012). Over 80% of the students answered the majority of the questions on the direct learning assessment correctly. 99% of students felt that information presented at the orientation was helpful. Counseling will continue to play an important part in the Summer Advantage Program. The department will continue its commitment to providing accurate information to students. There is a strong counseling component present during high school visitations and during Norco Orientation Week for Summer Advantage students. The counseling department recognizes that it plays a critical role in this program and will continue to provide support to the program.

9 Assessment complete 3. Summer Advantage Students who attend the SEP/WebAd visor tutorial (July 2012) will understand requirement s pertaining to their educational goal. Students who attend the Summer Advantage Program s Semester Planning/WebAdvi sor Tutorial will learn about Norco College s Educational Options Norco Strategic Plan Goal 1: Increase student retention, persistence, and success Goal 2: Improve the quality of student life Goal 3: Increase student access Matriculation/Equity Plan (COUN/ADVISEMEN T) Goal 1: Require all first time matriculants to create a onesemester educational plan through the online WebAdvisor portal. Counseling, or advisement, will be available through individual express or appointment settings for all matriculated students (including exempt students), with regard to course placement. 80% of students will answer the direct learning assessment questions correctly 90 students completed a SLO survey at the end of the SEP/WebA dvisor Tutorial Workshop Students completed the SLO survey at the end of the Summer Advantage Program s Semester Planning/WebA dvisor Tutorial (July 2012). Data has been collected. Over 80% of the students answered the questions on the direct learning assessment correctly. 90% of students felt that had a greater understanding of what is required to meet their educational goal. Assessment Complete Counseling will continue to play an important part in the Summer Advantage Program. The department will continue its commitment to providing accurate information to students. There is a strong counseling component present during high school visitations and during Norco Orientation Week for Summer Advantage students. The counseling department recognizes that it plays a critical role in this program and will continue to provide support to the program.

10 Assessment Plan for Student Services Area: Counseling Objectives: Note: List about 5 of your service area objectives. Your objectives must be related to a strategic initiative, student services goal, or campus goal AND have one or more measurable outcome. Students who participate in the Summer Advantage Program s Educational Planning Workshop (July, 2013) will learn about general requirements and resources available to them at Norco College Students who attend the Summer Advantage Program s Educational Planning Workshop will develop a student educational plan with a counselor Basic Skills students will learn about counseling services and basic skills requirements. BSI Students who attended classroom BSI workshops will make a follow up appointment with a counselor Online appointment scheduling procedures will increase the online counseling show rate 1. Objective Students who participate in the Summer Advantage Program s Educational Planning Workshop (July, 2013) will learn about general requirements and resources available to them at Norco College Student Learning Outcome (SLO) or Service Area Outcome (SAO) Students who attend the Summer Advantage Program s Educational Planning Workshop will learn about Norco College s Educational Options. (SLO) Linked to Student Services Goal/ Campus Goal/ Strategic Initiative/ Student Equity Plan Norco Strategic Plan Goal 1: Increase student achievement and success Goal 2: Improve the quality of student life Goal 3: Increase student access Student Services Goals Goal 3: Support the concept that assessment, orientation, and counseling services, including follow-up advising and education planning, are vital for student success. Goal 4: Promote and enhance effective, ongoing communication with students. Assessment Criteria (Specify Target Performance Level) 85% of students will answer the direct learning assessment questions correctly Assessment Measure (Measurement tool) 253 students completed a SLO survey at the end of the Educational Planning Workshop Completion (or anticipate completion)/ Findings* Students completed the SLO survey at the end of the Educational Planning Workshop (July 15-18, 2013). Over 95% of the students answered the majority of the questions on the direct learning assessment correctly. 88% of students felt that they gained a greater understanding of what is required to meet their educational goal. Assessment complete Improvement Recommendations (next step)* Counseling will continue to play an important part in the Summer Advantage Program. The department will continue its commitment to providing accurate information to students. Goal 5: Provide comprehensive outreach

11 services to prospective and current students within the communities we serve. Goal 8: Collaborate with academic departments and community partners on programs and initiatives designed to enhance equity, access and student success, with an emphasis on recent high school graduates. Norco Equity Plan Goal 3.2: To develop and implement educational strategies that increase student success for all participants in Basic Skills Math and English courses. Goal 4.1: To achieve proportional degree and certificate attainment of Norco College students, particularly of underrepresented student groups. 2. Students who attend the Summer Advantage Program s Educational Planning Workshop will develop a student educational plan Summer Advantage participants will develop a comprehensive student educational plan with a counselor (SAO) Goal 5.1: To achieve proportional transfer attainment to 4-year institutions of Norco College students, particularly of underrepresented student groups. Norco Strategic Plan Goal 1, 2, and 3 Student Services Goals Goal 3, 4, 5, and 8 Student Equity Plan Goals 3.2, 4.1, % of the Summer Advantage cohort will make a follow-up appointment with a counselor and develop a comprehensive student educational plan. SARS/DATAT EL This is the first year that Summer Advantage has been institutionalized. We will be % of 2013 Summer Advantage Students have developed a comprehensive SEP with a counselor (155 out 268 students). An Counseling will continue to provide support to Summer Advantage Students and encourage them to develop a comprehensive educational plan. This will goal with increased

12 with a counselor establishing baseline data. was sent to 2013 Summer Advantage throughout the encouraging them to develop a comprehensive student educational plan. target criteria will be included in the Counseling Program Review. A SARS alert appearred to the counselor when the student checked in to their counseling appointment. 3. Basic Skills students will learn about counseling services and basic skills requirements. Students will learn basic skills sequence and basic skills graduation requirements (SLO) Norco Strategic Plan Goal 1, 2, and 3 Student Services Goals Goal 3, 4, 5, and 8 Student Equity Plan Goals 3.2, 4.1, % of students will answer the direct learning assessment questions correctly Assessment Survey Fall 2013 Total # of surveys: 565 Total # of surveys (answered all 3 questions correctly): 446 (446/565=78%) Spring 2014 Total # of surveys: 342 Total # of surveys (answered all 3 questions correctly): 271 (271/342=79% Recommend that Counseling continue to provide incentives (free flash drive); Assign adjuncts to assist with BSI presentations; Scale up pilot to general population and work with adjunct counselor on SEP Marathons (promotion of counseling services). 4. Norco Home College Basic Skills Students who attended classroom BSI workshops will make a follow up appointment with a counselor Basic Skills Students will learn about the services the counseling department provides (SAO) Norco Strategic Plan Goal 1, 2, and 3 Student Services Goals Goal 3, 4, 5, and 8 Student Equity Plan Goals 3.2, 4.1, % of Norco Home College Basic Skills student who attended a BSI workshop will make a follow-up appointment with a counselor SARS Assessment Criteria Met In , BSI workshops were presented to 681 Norco Home College Students to promote counseling services. 250 BSI Norco Home College Students made a counseling Recommend that Counseling continue to provide incentives for students to make an appointment to see a counselor (free flash drive); Assign adjuncts to assist with BSI presentations. Work towards meeting the objective for this goal in

13 appointment after the BSI workshops % of Norco Home College Basic Skills student who attended a BSI workshop will make a follow-up appointment with a counselor. 5. Online appointment scheduling procedures will increase the online counseling show rate Students participating in counseling services will attend their (ONLINE) counseling commitments. (SAO) Norco Strategic Plan Goal 1, 2, and 3 Student Services Goals Goal 3, 4, 5, and 8 Goal 7: Provide comprehensive and technologically-advanced student support services that are accessible to all students regardless of location. Student Equity Plan Goals 3.2, 4.1, % of students, who make an online appointment during the academic year, will attend their appointment. SARS Assessment Criteria Not Met Fall 2013 Online Counseling Show Rate: 46%. Spring 2014 Online Counseling Show Rate: 49% Continue to do promote online counseling services to online students and Distance Ed instructors. Request to purchase PrepTalk to be used for Norco College s Online Appointment and Online Workshop platform can be found under Needs Assessment Area 5: Equipment. Data as well as a summary of the student/counselor experience with PrepTalk is discussed in strengths. *More detailed description on the following page. Recommend that Counseling purchase PrepTalk and use as the platform to facilitate online counseling appointments.

14 Assessment Plan Findings/Data Analysis SLO/SAO #1: Students who attend the Summer Advantage Program s Educational Planning Workshop will learn about Norco College s Educational Options. (SLO) Findings/Data Analysis: Students completed the SLO survey at the end of the Educational Planning Workshop (July 15-18, 2013). Over 95% of the students answered the majority of the questions on the direct learning assessment correctly. 88% of students felt that they gained a greater understanding of what is required to meet their educational goal. Below are the results of the SLO survey: 253 students were surveyed after they went through the orientation and educational planning workshop. 1. How many units are required for transfer to a CSU/UC? (253 responses) 98 % (249 students) answered this correctly 60 units are required for the Associate Degree or Transfer to UC/CSU 2. Which is the minimum English required for the Associate Degree or transfer to a CSU/UC? (176 responses) Out of the students who responded to this question, 98% answered this correctly English 1A is required for the Associate Degree or transfer to a CSU/UC 3. True or False: General Education is required for transfer to a CSU/UC? (253 responses) 95% (242 students) answered this correctly TRUE, general education is required for the Associate Degree or Transfer to a CSU/UC 4. I have a greater understanding of what is required to meet my educational goal: 88% of students felt that they gained a greater understanding of what is required to meet their educational goal. a. Strongly Agree (125 students) b. Agree (100 students) c. Neutral (25 students) d. Disagree (2 students e. Strongly Disagree (1 student)

15 Improvement Recommendations: Counseling will continue to play an important part in the Summer Advantage Program. The department will continue its commitment to providing accurate information regarding the requirements of Summer Advantage, Academic Requirements for AA/AS and Transfer, and Norco College support services to students during High School Visits, Parent Information Nights, and Counseling Workshops during Norco Orientation Week. SLO/SAO #2: Summer Advantage participants will develop a comprehensive student educational plan with a counselor (SAO) Findings/Data Analysis: % of 2013 Summer Advantage Students developed a comprehensive SEP with a counselor. s were sent to 2013 Summer Advantage students throughout encouraging them to develop a comprehensive student educational plan. Improvement Recommendations: Continue to promote the development of comprehensive SEPs to 2014 Summer Advantage Students. Establish communication with 2014 Summer Advantage students earlier in the academic year. SLO/SAO #3: Students will learn basic skills sequence and basic skills graduation requirements (SLO) Findings/Data Analysis BSI students who participated in the BSI classroom presentations completed the following survey:. The Counseling Department provides the following services: a. Student Educational Plan b. Academic, Transfer, Career and Personal Counseling c. Advice on class selection d. All of the above (Correct Answer) 2. Which math class is required in order to get an associate s degree at Norco? a. Math 35 (Correct Answer) b. Math 52 c. Math Which English class is required in order to get an associate s degree at Norco? a. English 1A (Correct Answer) b. English 50

16 c. English 80 Fall 2013 Total # of surveys: 565 Total # of surveys (answered all 3 questions correctly): 446 (446/565=78%) Spring 2014 Total # of surveys: 342 Total # of surveys (answered all 3 questions correctly): 271 (271/342=79%) Improvement Recommendations Assessment Criteria Met Recommend that Counseling continue to provide incentives (free flash drive); Assign adjuncts to assist with BSI presentations; Scale up pilot to general population and work with adjunct counselor on SEP Marathons (promotion of counseling services) SLO/SAO #4: Basic Skills Students will learn about the services the counseling department provides (SAO) Findings/Data Analysis In , BSI workshops were presented to 681 Norco Home College Students to promote counseling services. 250 BSI Norco Home College Students made a counseling appointment after learning about counseling services through BSI workshops. 36% of Norco Home College Basic Skills student who attended a BSI workshop will make a follow-up appointment with a counselor. Improvement Recommendations Recommend that Counseling continue to provide incentives for students to make an appointment to see a counselor (free flash drive); Assign adjuncts to assist with BSI presentations. Work towards meeting the objective for this goal in SLO/SAO #5: Students participating in counseling services will attend their (ONLINE) counseling commitments. (SAO) Findings/Data Analysis Students continue to receive 5 contacts to remind them of their online counseling appointment. The online counseling show rate in Fall 2013 was 46%. The online counseling show rate in Spring 2014 was 49%. In , Counseling explored offering online counseling appointments in a new platform. In November/December 2013, Adobe Connect was used to facilitate more engaging online sessions. In Spring 2014, PrepTalk was used to facilitate more engaging counseling sessions. In , there were only 51 Online Appointments requested. Norco College has requested that hybrid students have access to online appointments. However, this may need to be a district policy and the other two colleges currently do not want to open online appointment to hybrid students. Improvement Recommendations:

17 Continue to do promote online counseling services to online students and Distance Education Instructors. Request to purchase PrepTalk to be used for Norco College s Online Appointment and Online Workshop platform can be found under Needs Assessment Area 5: Equipment. Data as well as a summary of the student/counselor experience with PrepTalk is discussed in strengths. Recommend that Counseling purchase PrepTalk and use as the platform to facilitate online counseling appointments.

18 III. Needs Assessment 1. Staffing Level Provide a very brief description of your current staffing level or attach an organizational chart that includes positions only Faculty: FTE Counselor/Assistant Chair Reassignment (0.12) 1.0 FTE Counselor/Puente Reassignment (0.50) 1.0 FTE Counselor/Articulation Reassignment (0.60) 1.0 FTE Counselor-GUI Teaching Assignment within load- Fall 2013: ; Spring 2014: 0.20/T3P Reassignment (0.20) 1.0 FTE Counselor 1.0 FTE Counselor -GUI Teaching Assignment within load- Fall 2013: 0.20 Fall 2013 Counselor FTE available to General Population: FTE Spring 2014 Counselor FTE available to General Population: 4.38 FTE Staff: Counseling Clerk III Counseling Clerk II Matriculation Program Assistant Part Time College Receptionist Part Time College Receptionist 2. Staffing Profile Please indicate the number in terms of FTE. (In other words a full time staff person is a 1.0, and a half time person is a.5) Staffing Levels for Each of the Previous Five Years Anticipated total staff needed Position Administration Classified Staff FT

19 Classified Staff PT PTP.94 Confidential Staff FT Faculty FTE Full time 3 Fall : 3 Spring 2011: 5 Faculty FTE Part time Fall 2013: **0.88 Spring **1.13 Total Full Time Equivalent Permanent Staff Hourly/Short Term Staff Student Workers PTP.94 2 PTP.94 2 PTP.94 **Part of Adjunct Counselor Assignments included outreach efforts vs. Counseling Appointments/Walk-Ins 3. Improvement Areas Note: Identify specific issues that are affecting the efficiency or effectiveness of your area due to lack of staffing, equipment, or other resources. Increased reassigned time for Articulation Officer o In the Spring 2014 term the Norco College articulation officer received a re-assignment of.40 for Norco College articulation and a.20 for district-wide articulation duties needed for submitting courses for C-ID approval. The C-ID course submissions are part of a mandate from the CCC chancellor s office. With the implementation of the ADT (Associate Degree for Transfer) program at Norco College, which is part of the SB1440 law and also mandated by the CCC chancellor s office, the workload of each of the 3 college articulation officers has increased significantly. Involvement of the articulation officer in the development of the ADT degrees also requires a lot of time to be able to review the TMC and work with the faculty to make sure their ADT will meet the requirements for state approval. o There have also been many scenarios when students have taken courses at other colleges and wonder whether the courses can be applied towards Norco s ADT major requirements. At the request of a counselor or evaluator, the articulation officer will take the time to research whether the course fulfills the requirement. Since articulation officers are involved in creating the transfer degrees, have been trained in reciprocity guidelines, and since they have knowledge of the TMC the degree was based on, they can make an informed decision as to whether a course substitution is appropriate. In some cases 2 PTP.94

20 it is necessary for the articulation officer to contact the CSU campus articulation officer, CSU chancellor s office or the C- ID articulation liaison to get the correct information. These tasks are very important because with the ADT degrees we are not allowed to require a student to take more than 60 units and cannot make a student repeat a course where a requirement has been fulfilled. A re-assignment of at least a.80 would be an appropriate amount of time for all of the related duties, but a 1.0 would be ideal Work with Instructional Faculty to promote counseling services to students. Counseling is addressing this by piloting SEP Marathons and promoting counseling during APC meetings. Counseling will work closely with CTE Faculty Leads in District workgroup is exploring vendors for an electronic student educational planning tool. In , SEPs will be ed to students to comply with Student Success Act. District IT may not be able to do the programming necessary to open online appointments to Norco Home College Hybrid students. Counseling will continue to promote online counseling services to students and Distance Ed Faculty

21 4. Staff Needs NEW OR REPLACEMENT STAFF (Administrative, Faculty, or Classified) Unit Name: Counseling/SSSP List Staff Positions Needed for Academic Year Please be as specific and as brief as possible when offering a reason. Place titles on list in order (rank) or importance. Indicate N = New R=Replacement I = Increase time Annual TCP* TCP for employee

22 1. General Counselor (CTE/Financial Aid) Reason: There has been an increase in requests to meet with CTE faculty to discuss curriculum changes and how the changes affect the write-up of SEPs for CTE students. There has also been an increase in requests to present to CTE programs/students about Norco College programs, Transfer Programs, and the importance of developing an SEP. Partnerships between CTE and outside organizations (ie. International Rectifier Corporation) must include counseling to ensure that students are accurately advised and student educational plans developed (on site). On May 13 th, Gov. Jerry Brown s revised state budget proposal boosts career technical education funding by $50 million. As demand for CTE programs grow, there will be an increase in need to work with CTE students when they matriculate and throughout their time at Norco College. N $102,000 With the departure of counselors who specialize in financial aid (one part-time counseling faculty at Norco and 2 full-time counseling faculty in the district) there is a need to hire a counselor who has specialized training in financial aid policies/procedures (changing BOG policies due to SB1456), review financial aid appeals, and who can develop approved class lists. A counselor who has specialized training in financial aid is critical because: -Between 8/27/14 and 4/17/14, there have been 300 counseling appointment seen by the Part-Time Counseling Faculty in Financial Aid (only at Norco College two days a week) -There is an average of 200 Norco College student financial aid appeals per year -Appointment wait time for a financial aid counselor is 1.5 weeks. Delays in submitting and approving appeal affects disbursement date of a student s financial aid -There will be the new Satisfactory Academic Progress (SAP) requirements for the BOG. - There are recent regulations that will limit subsidized loans once a student completes 150% of their program. -New changes in FAFSA Application Process (Single Sex Couples; Unmarried Parents Living together) 2. Adjunct Counseling (20Hrs/wk x $72 x 52 wks) Reason: We currently do not have enough adjunct counselors to meet the student need and demand. With each full-time counselor having a reassignment, it necessitates the need for adjunct coverage to ensure that we are providing an adequate number of appointments for the general student population. We also need to keep our adjunct pool because various hours given do not allow us to keep our trained adjunct counselors here at Norco college. The FTE Counselor time is projected to be 4.28 in Fall Norco s Summer Advantage requires several counselors to be available in July to provide two semester student educational plans to Summer Advantage students during Norco Orientation Week. N 74,880

23 * TCP = Total Cost of Position for one year is the cost of an average salary plus benefits for an individual. New positions (not replacement positions) also require space and equipment. Please speak with area manager to obtain accurate cost estimates. Please be sure to add related office space, equipment and other needs for new positions to the appropriate form and mention the link to the position.

24 Unit Name: Counseling/SSSP 5. Equipment (including technology) Needs Not Covered by Current Budget List Equipment or Equipment Repair Needed for Academic Year Please list/summarize the needs of your unit below. Please be as specific and as brief as possible. Place items on list in order (rank) or importance. 1. PrepTalk Cost per item Annual TCO* Number Requested Total Cost of Request Reason: Goal: To facilitate online counseling appointments using a more interactive/engaging platform; provide online counseling workshops Concern: Online Counseling using Blackboard is limited to chat PrepTalk Features: Audio/Video ability, desktop sharing, white board, YouTube integration, Multi presenter (Panel) capabilities, private/public events, recording, ability to poll/survey students from appt/workshop, rosters w/ time attendance (# of minutes in event), analytics reports, tech support, chat translation, students can view archived events See data on PrepTalk under Area 4: Strengths $7500/year 1 $ ipads $ Reason: Allows for more effective use of time during meetings and projects. Three Counseling Faculty members have ipads and the number requested will meet the needs of all Full-Time Counseling Faculty $400 3 * TCO = Total Cost of Ownership for one year is the cost of an average cost for one year. Please speak with your area manager to obtain accurate cost estimates. If equipment needs are linked to a position please be sure to mention that linkage.

25 Unit Name: Counseling/SSSP 6. Facilities Needs Not Covered by Current Building or Remodeling Projects* List Facility Needs for Academic Year (Remodels, Renovations or added new facilities) Place items on list in order (rank) or importance. Total Cost of Request 1. N/A Reason: *Please speak with your area manager to obtain accurate cost estimates and to learn if the facilities you need are already in the planning stages.

26 7. Professional or Organizational Development Needs Not Covered by Current Budget* Unit Name: Counseling/SSSP List Professional Development Needs for Academic Year Reasons might include in response to assessment findings or the need to update skills. Please be as specific and as brief as possible. Some items may not have a cost per se, but reflect the need to spend current staff time differently. Place items on list in order (rank) or importance. Cost per item Number Requested Total Cost of Request 1.UC Conference Reason: Stay current with University of California(UC) requirements and policies that affect Norco students who are interested in transferring to a UC 2. CSU Conference Reason: Stay current with California State University(CSU) requirements and policies that affect Norco students who are interested in transferring to a CSU 3. UC Ensuring Transfer Success Reason: Stay current with University of California(UC) transfer requirements and policies that affect Norco students who are interested in transferring to a UC. Receive updates on transfer and counselor tools. 4. The RP Group: Strengthening Student Success Conference Reason: Gain an understanding of system-wide changes and learn best practices/student support approaches 5. College/Campus Specific Counselor Trainings Reason: Stay current with college/university requirements and policies that affect Norco students who are interested in transferring to various colleges and universities 6. Umoja Conference Reason: Learn best practices and information that will help support T3P 7. Career Counseling Training/Conferences Reason: Stay current with career trends, tools, and resources that can help Norco $ $ $ $ $ $ $ $ $ $ $ $ $ $500.00

27 College students in their career development. 8. Articulation Conferences Reason: Stay current with regards to articulation policies that affect Norco College students 9. A2MEND African American Male Education Network & Development Summit Reason: A look at African American Male Success in Community Colleges. In response to the lack of educational success of African American male students in California Community Colleges, A2MEND was organized to address the administrative and instructional strategies that have an impact on the success of African American male students. $ $ $ $ On Course Reason: Enhance counseling and Guidance teaching skills. On Course focuses on providing a model for transforming a traditional student success program focused primarily on study skills into one that empowers students to become active, responsible learners $ $ *It is recommended that you speak with Human Resources or the Management Association to see if your request can be met with current budget.

28 Unit Name: Counseling/SSSP 8. SAFETY NEEDS not covered by current budget List Safety Needs for Academic Year Please list/summarize the needs of your unit below. Please be as specific and as brief as possible. Not all needs will have a cost, but may require a reallocation of current staff time. Place items on list in order (rank) or importance. Cost per item Number Requested Total Cost of Request 1. N/A Reason: Unit Name: Counseling/SSSP 9. OTHER NEEDS not covered by current budget List Other Needs for Academic Year Please list/summarize the needs of your unit below. Please be as specific and as brief as possible. Not all needs will have a cost, but may require a reallocation of current staff time. Place items on list in order (rank) or importance. Cost per item Number Requested Total Cost of Request 1. N/A Reason:

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