MAN Solutions Combined solutions - bringing you success

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1 MAN Solutions Combined solutions - bringing you success MAN Truck & Bus (S.A.) Pty Ltd 105 Andre Greyvenstein Avenue, Isando, 1601, South Africa PO Box 330, Isando, 1600, South Africa Tel: Fax: MAN Truck & Bus - A member of the MAN Group Engineering the Future since MAN Truck & Bus

2 Contents Introduction INTRODUCTION MAN SUPPORT MAN SERVICE MAN FINANCE MAN has the solutions for you Investing in an MAN pays off quickly. MAN Solutions shows you how you can speed up this return on investment. Our tailored and flexible offers, covering all aspects of our commercial vehicles, make your vehicle fleet highly efficient. The idea is to take out more and put in less. It s all about increasing and optimising the deployment of your vehicles so that not only the wheels roll, but also the cash. The MAN team can provide you with a full suite of support services, including: Transport consultancy simulations Life cycle cost predictions Technical product training Sales engineering Product demonstrations Driver training and model competence certification Fleet management telematics Everything can be so easy include a variety of projections covering such areas as vehicle performance, mass distribution, operating cost estimates based on route profiles and payload productivity. Simulated predictions are based on the latest legislation regulations and incorporate the best engineering technology available from the local southern African and international markets. The goal improved efficiency and vehicle productivity. These business solutions have a common objective to express the MAN drive for total economy for the overall lifetime cost of a vehicle, and therefore prove the sound economic value of your investment in an MAN vehicle. of economy through service and maintenance is provided by MAN technical training throughout the dealer organisation. Following the process of a thorough theoretical business plan simulation and analysis and evaluation of your transport operation, MAN can provide advice on our range of Financial and Insurance s through MAN Financial s. MAN maintains a variety of models within the South African demonstrator fleet, which can prove the actual performance of an MAN vehicle in a dedicated operation. This complete range of MAN Solutions shows the MAN commitment to provide tangible benefits at all levels of the business decision making process and therefore become the first choice truck equipment supplier, and long term business partner MAN TOPUSED MAN transport solutions are provided through our national network of 39 sales dealers within South Africa and 18 countries across the Sub-Equatorial Africa region. MAN Truck & Bus puts its full muscle of more than employees behind making your business a success. With various options to meet the customers specific transport needs, MAN has a range of theoretical programmes to quantify the various options and generate actual operational simulations. These simulations With MAN Driver Training, our professional driver training process, drivers learn how to reduce fuel consumption and travel safely and economically. Let us surprise you with what else we can do for you. Talk to us. We have the solutions. MAN Finance MAN MAN MAN TopUsed 01 02

3 Driving your success It is well known that in practice, fuel and maintenance costs amount to more than half of a fleet owner s expense over the operating life of a vehicle. At MAN we are committed to ensuring that our products provide our customers with the best potential for success by diligently targeting key expense areas with the latest technology and cost-effective features - like the MAN TGS EfficientLine range for example. Such state-of-the-art innovations only provide the means for these prospects to be realized; correct operation of the vehicle and fleet transparency are key mechanisms to speed up the return on investment. For MAN, being Consistently Efficient means focusing on extending our customer value chain to the whole package of driver, vehicle and fleet management, with the aim of reducing your company s Total Cost of Ownership. The solution? MAN ProfiDrive and MAN TeleMatics SA. TeleMatics SA In a highly competitive business environment, fleet owners are faced with the increasing pressures to keep costs low and effectively manage their asset risk. Fleet transparency and performance management are key requirements for ensuring the long term equity and sustainability of transport companies. In addition, fleet owners in emerging markets face other challenges in their areas of operation, such as the risk of vehicle and fuel theft. Skilled drivers are not always in high supply and managing driver behaviour is taking on greater emphasis than ever in the measuring of a successful transport operation. With MAN TeleMatics SA, these complex demands and challenges have been targeted head-on, by developed a fleet management tool tailored to addressing these needs in a cost-savvy package, ensuring your fleet becomes and remains consistently efficient. Fleet Management at the click of a mouse MAN TeleMatics SA offers active vehicle and fleet monitoring on the World Wide Web without the need for additional software. Fleet owners can manage their vehicles in a user-friendly manner and have a transparent birds-eye-view of the current operations while monitoring driver behaviour. Fleet management reports are easy to generate and provide information on the performances of drivers and vehicles. Performance grading provides a convenient means of establishing performance benchmarks and targets for drivers with customizable KPI s. Owners may be notified of customized event flags and alerts via or SMS. An accelerometer on the control unit detects aggressive driving techniques such as harsh turning, acceleration and braking. As a standard feature, MAN TeleMatics includes an insurance approved stolen vehicle tracking and recovery services in Sub-Saharan Africa through our strategic partner: Cartrack, one of South Africa s leading stolen vehicle recovery service providers. At MAN we understand the importance of minimizing down-time and attending to breakdown and emergency situations rapidly. A switch in the cab alerts MAN s Mobile 24 response unit of such an event with specific information on the location of the vehicle for faster response and shorter downtimes. MAIN COMPONENTS: - Stolen Vehicle Recovery - Fleet Management with CANBus Reporting - Driver ID Tag System - Routing and Notifications - Mobile24 KEY CUSTOMER BENEFITS: - Tracking unit with Stolen Vehicle Recovery included - No installation and activation fees on new vehicles - Fleet management with MAN Reporting - MAN Mobile24 switch in cab - Customizable KPIs for flexible management - Compatibility with other vehicle makes Driving your success ProfiDrive SA The main objective of any driver is to ensure that they arrive safely at their destination while using as little fuel as possible and with minimal wear and tear to the vehicle. MAN ProfiDrive ensures that its training programs and methods are well-aligned with this objective. MAN vehicles have been equipped with advanced features to facilitate easier vehicle operation. For example, the MAN BrakeMatic system coordinates and harmonizes the application of the service and wear-free braking systems. By correctly applying this feature to their driving style, drivers can minimize brake pad and lining wear. With MAN ProfiDrive, our pool of professional driver trainers are committed to ensuring your drivers receive expert instruction on how to effectively operate such systems and apply the various functions in order to achieve the best results from your MAN vehicle. This product-specific focus ensures that your drivers become fluent with the operating controls and can target optimal fuel economy and safety. MAN ProfiDrive offers a variety of flexible training options to suite your business. These include but are not limited to: Vehicle Instruction and Practical Training This one-day, hands-on training program is generally done remotely at the point of handover of the vehicle. Drivers are given a healthy dose of theory and practical training through explicit vehicle familiarization and demonstration of the various features and controls. Drivers then put theory into practice by driving the vehicle over a suitable distance under the guidance of the trainer. Route and Operation Benchmarking Upon arrangement, MAN Driver Trainers can assist in establishing trip time and fuel consumption targets for a pre-defined route and operating scenario. On-the-job Training At MAN we understand that it is not always feasible to withdraw your drivers from their day-to-day tasks and responsibilities. Upon arrangement, MAN Driver Trainers can provide product-specific training en route where possible. Train the Trainer MAN Senior Driver trainers take your driver trainer through a series of intensive theory and practical sessions over a three-day period. The primary focus is on ensuring that your fleet s driver trainer becomes a fluent operator of the vehicle and act as a repeater in relaying the lessons learned to your drivers. Considerable attention is devoted to ensuring your driver trainers understand and demonstrate the principles of operating your MAN vehicle safely and economically

4 A focus on your core business Focus on your core business and we ll do the rest We focus on your business with an uptime philosophy that ensures fleet mobility and reduces downtime. Productivity is assured via our extensive 45 dealer network with fully trained factory technicians throughout Southern Africa, and off-the-shelf guaranteed original parts. and repair contracts Our value added service offers a selection of competitive tailor-made maintenance contracts for MAN and VW heavy vehicles, each offering unique benefits. Moreover, customised extended warranties, such as the five year/ km driveline, provide long-term peace of mind and ensure maximised vehicle utility and productivity. Quality is irreplaceable MAN Genuine parts are always top quality. When you choose a MAN vehicle you choose excellent quality. With MAN Genuine Parts our 12 month guarantee offers assurance that you re driving with top quality parts. MAN s premium truck and bus products are sourced from a global supply chain based on extensive European research, development and engineering. With two manufacturing facilities in South Africa, our world leading technology is further enhanced through a local engineering and production facility where products are tested to meet with our strict quality standards and ready to deliver optimal performance in the tough operating conditions of Southern Africa. The benefits for you Genuine Parts based on state of the art technology Quality incorporating the latest technology ensuring consistent efficiency Worldwide genuine parts guarantee Parts held in stock for all MAN vehicle types including older models and special vehicles A focus on your core business MAN - Consistently Efficient Economy is king and with diesel now representing 50% of your total cost of ownership, your focus is on how to save the litres. MAN, in our km road test proved that in a 4 year/ km* first life of an MAN Efficientline Truck you save 4,7 litres of fuel per 100km. So, whether you increase your fleet with those savings or simply relish the cost benefits, you re ahead of the game. You will also simultaneously be reducing your CO² emissions over that period by tons, putting you in the drivers seat when it comes to compliance regulations. And if that s not enough, ask one of our sales people how else you can save with an MAN package

5 Customised fleet finance solutions Customised fleet finance solutions A primary objective of MFS in South Africa is to create a long term partnership with you by providing a unique selection of tailor made products and services specifically designed to add value to your fleet operation. Our products include Finance and Comprehensive Insurance Solutions. Through our team s collective expertise in the fields of finance, insurance, fleet and risk management coupled with an extensive knowledge of the commercial industry, we pride ourselves on our ability and flexibility in providing you with an appropriate comprehensive solution. With our headquarters in Johannesburg, Gauteng, MFS service offering is supported by a team of Business Development Managers based in strategic regional locations throughout South Africa. Finance solutions In consultation with you, any of the finance options available through MFS can be customised to suit your specific business requirements. The following finance options are available for you through MFS. Instalment/Suspensive Sale MFS will finance a vehicle for which you make regular monthly payments over a fixed contract period. The asset will reflect on your balance sheet and finance charges and depreciation are fully tax deductible Upon payment of the final instalment, you will obtain ownership of the vehicle. A deposit is normally required and the percentage could vary. VAT is capitalised up front (VAT is handled differently for subsidised bus transporters). Lease This option allows you the use of the vehicle for an agreed period for which regular monthly payments are made. The asset will reflect on your balance sheet. You have the option of taking ownership, or extend the finance agreement at the end of the initial finance period in the case of a residual value. VAT is capitalised up front (VAT is handled differently for subsidised bus transporters). There is no asset disposal risk. Accounting principles will determine whether the asset will be reflected on your balance sheet or not. VAT is not capitalised up front but is payable monthly. Rentals are fully deductible as an operating expense. Full Maintenance lease (FML) The same as a Rental, a Full Maintenance Lease provides cost effective and hassle free solution to customers requiring the use of a vehicle for a period shorter than the asset s anticipated useful life with no disposal risk and the same accounting and VAT principles. In addition to the above, the cost of maintenance and service is calculated based on pre-determined set parameters and paid monthly for the agreed maintenance period in conjunction with the monthly rental payment. Comprehensive Insurance Through capitalising on our MAN brand we offer Value Proposition to our customers due to the vested long term interest that we share with you by ensuring that you are optimally insured. Comprehensive insurance offers cover against any accidental damage and or loss including accidental damage or loss to third parties. Personal Accident Cover 24/7 injury cover to you, family member, driver and or your passengers. Goods-in-Transit - Protects you against accidental damage or loss of goods being transported in your vehicle. Value Added Benefits - Credit Protection and Excess Reducer Covers Deposit Protector Protect the cash investment you have made when paying a deposit for your finance by insuring the amount or a cover limit closest to your investment. In the event of a Total Loss due to Theft Hijack or Write-off of your vehicle a deposit reimbursement would be paid to you as per the selected cover. This cover allows you to pay a deposit on your replacement vehicle, thereby placing you in a position as close to where you prior to the Total Loss of your Payment Protector This option covers your finance instalments for a limited period following accidental damage to your vehicle that may require lengthy repairs and therefore cause Loss of Income. This cover is not available if the Loss of Use option has been selected. Credit Shortfall and Violation Cover In the event of a total loss of your vehicle during the period of insurance, the Statutory Settlement Balance would be paid by the Insurance Company, less any excess and other amounts due by you. This could potentially result in the amount owed to a Financial Institution being greater that the value of your asset thereby creating a shortfall. Credit shortfall cover would therefore ensure that this shortfall is significantly reduced or paid in full. Where the terms and conditions of the insurance policy is unintentionally violated resulting in a rejection of the claim, the Statutory Settlement Balance would be paid less any deductibles due by you limited to your cover. Loss of Use/Downtime Cover This cover provides a weekly cash benefit for a limited period to reduce the loss of income following accidental damage to your vehicle which may also require lengthy repairs. This cover is not available if Payment Protector option has been selected. Total Loss/Own Damage Excess Reducers These products are designed to reduce the excess payable by you on your underlying comprehensive insurance policy in the event of accidental damage and or total loss up to specified limits. MFS is an Authorised Financial s Provides (License No: 27399) and Registered Credit Provider (Registration No: NCRCP 64). Rental A Rental provides a cost-effective solution to customers requiring the use of a vehicle for a period which is shorter than the vehicles anticipated useful life. Passenger Liability - Protects you against costs and expenses for which you may be held liable, in the event of death or bodily injury to a passenger travelling in your vehicle as a result of an accident

6 Used commercial vehicle trading with integrity Used commercial vehicle trading with integrity TopUsed is an extension of the MAN brand and customers can purchase with confidence knowing every vehicle has been checked and that the mileage in our vehicle report is genuine. There is 100% transparency on the status of every TopUsed truck or bus. Furthermore, our sales personnel are fleet consultants, assisting customers in optimum vehicle selection and the sourcing of trailers. Customers come to us from all over Sub-saharan Africa in search of the right deal and buyers are able to have servicing and maintenance on their vehicles done at any of 30 MAN service centres. MAN TopUsed Assurance Our TopUsed vehicles are extensively tested before they are offered for sale. Each vehicle is given a report so that buyers can purchase with confidence knowing the status of their vehicle. MAN TopUsed Purchase - all makes all models. Stay on a winning streak. Bring your used vehicle to MAN TopUsed no matter the make, model or style. We purchase all types for all sectors. Assuring fair prices - whether you buy your used vehicle outright or whether you trade one in. Top Quality Modern vehicles of all brands Highest quality standards Best quality at the best price MAN TopUsed Navigator App. MAN TopUsed keeps you going: The MAN TopUsed app is for you to download from the app store to help you find a truck to suit your needs. Top Rated Expert advice The right package for your needs Top Choices Extensive used vehicle selection All brands of vehicles available Online browsing of a vast selection of vehicles Top Finance Individual financial solutions Top 5 sales centres and over 30 service centres nationwide Low mileage, fast availability and low downtime 09 10

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