Efficiency/Accuracy Challenges in the Tolling Adjudication Process

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1 STATE ROAD AND TOLLWAY AUTHORITY Efficiency/Accuracy Challenges in the Tolling Adjudication Process IBTTA Summit on All Electronic Tolling, Managed Lanes & Operability July 21-23, 2013 Merryl Mandus, General Counsel State Road and Tollway Authority

2 Georgia Toll Facilities Enforcement Systems Process Problems (Inefficiencies & Inaccuracies) Solutions / Approaches Adjudication Processes Process Problems (Inefficiencies & Inaccuracies) Solutions / Approaches 2

3 Who Cares About Lawyers Anyway? 3

4 Georgia Toll Facilities GA 400 Extension completed in 1993 Static $0.50 toll since opening 4 ORT Peach Pass lanes/ 14 cash lanes VES Camera in every lane GA 400 4

5 Georgia Toll Facilities I-85 HOT Lanes I-85 High Occupancy Lanes/ Express Lanes opened toll points, ½ mile apart Dynamic pricing Registration mandatory VES cameras for nonregistered violator 3 Violations to enforce Invisible Barrier enforcement technology 5

6 6 Toll Modes Mode Occupants TOLL Less than 3 NON-TOLL 3 or more Change between modes made by phone, online, in person, by mobile app Changes must be made 15 minutes in advance Toll mode Duration (4 options) 4 hours Weekdays 1 day Indefinite

7 Vehicle Occupancy Enforcement SRTA transmits list of registered vehicles in the 3+ non-toll mode Full list downloaded daily Incremental updates every 5-10 minutes throughout the day ALPR scans license plate and notifies officer to check occupancy for vehicles registered with SRTA in the 3+ non-toll mode Officer s on board computer system will send stop/citation information back to SRTA

8 m MLPR Elsag MPH-900 8

9 9 Invisible Barrier Detects Double White Line Crossing Gantry spacing deters dodging into the Express Lanes Gantry to gantry monitoring detects entry/exit violations Tolling system logic will issue toll violation notices, based on number of missed gantries Indirectly enforces double white line weaving Toll Gantry Toll Gantry Violation Enforcement Camera Toll Gantry Entry/Exit weaving zone with skip lines Double white line separation

10 Adjudication Occupancy-I-85 Recorder s Court-Moving Violation-Solicitor Evidence Package Officer Eyewitness Evidence SRTA Trip Report history of account (toll mode changes & how done) Conversations with violator, if any

11 Monthly Summary In Lane Enforcement Impact Monthly Trips % of Trips Non-Tolled Weekday Trips Average* Highest Fare by Month Daily Fare Average* OCT '11 159, % 7,273 $5.55 $1.19 NOV '11 221, % 10,353 $3.35 $1.09 DEC '11 209, % 9,385 $3.90 $1.16 JAN '12 254, % 11,623 $4.40 $1.26 FEB '12 349, % 14,630 $4.75 $1.18 MAR '12 413, % 16,817 $4.85 $1.19 APR '12 385, % 16,334 $5.00 $1.08 MAY '12 439, % 17,585 $5.00 $1.14 JUN '12 387, % 16,447 $4.95 $1.03 JUL '12 380, % 15,968 $4.95 $1.09 AUG '12 429, % 16,916 $5.75 $1.35 SEP '12 387, % 17,182 $5.95 $1.47 OCT '12 446, % 17,701 $6.05 $1.51 NOV '12 419, % 18,223 $6.25 $1.44 DEC '12 368, % 16,125 $6.35 $1.27 JAN '13 401, % 16,723 $6.50 $1.42 FEB '13 395, % 17,777 $6.50 $1.49 MAR '13 438, % 18,211 $6.50 $1.52 APR '13 467, % 18,960 $6.50 $1.56 MAY '13 485, % 19,564 $6.50 $1.57

12 Tickets Issued Month HOT DWL Driver License Insurance Safety Restraint DUI Drug Arrests Other Misdemeanor Other Felony Arrests Fugitives Apprehended Stolen Vehicles Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

13 13 Invisible Barrier Detects Double White Line Crossing Gantry spacing deters dodging into the Express Lanes Gantry to gantry monitoring detects entry/exit violations Tolling system logic will issue toll violation notices, based on number of missed gantries Indirectly enforces double white line weaving Toll Gantry Toll Gantry Violation Enforcement Camera Toll Gantry Entry/Exit weaving zone with skip lines Double white line separation

14 Adjudication-Failure to Pay/Occupancy Administrative Long time between violation and 1/5 respond to notice Evidence Package cumbersome Inefficiencies Day 0: Day 1: Day 91: Day 181: Day 211: Day 241+: Third Toll Violation Toll Bill Mailed Violator File Sent to Collections Final Demand Letter Sent DoR Report Ordered ALJ

15 Administrative (GA-400 & I-85 Express Lanes) Adjudication Failure to Pay Toll Violation = Toll + Admin Fee Non-Payment of Violation OSAH State Court Case Recorder s Court (I-85 Express Lanes) Occupancy Violation Recorder s Court

16 Three types of violations Toll avoidance Occupancy DWL (Double White Line) Images Problematic Digital/Fingerprinting Back Office System Inefficiencies Initial photo review process o An error here creates far more work later o BO is not built to prepare case files The file preparation o It can take over a week for one person to complete the review and preparation for only 15 violators files Evidence package cumbersome 16

17 State Road and Tollway Authority 47 Trinity Avenue, 4 th floor Atlanta, GA (404) Merryl Mandus, General Counsel (Office) (404) (Fax) (404)

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