NO FORCE FIRST. Changing the culture to create coercion free environments. Iris Benson, Katharine Tyrer, (Dave Riley), Lynn King

Size: px
Start display at page:

Download "NO FORCE FIRST. Changing the culture to create coercion free environments. Iris Benson, Katharine Tyrer, (Dave Riley), Lynn King"

Transcription

1 NO FORCE FIRST Changing the culture to create coercion free environments. Iris Benson, Katharine Tyrer, (Dave Riley), Lynn King and Jenny Robb

2 Why? Start with Service User Perspective Impact on staff Safety of staff and service users: In the U.S., it is estimated that between 50 and 150 deaths occur each year from the use of restraint and seclusion. In the UK, recent incidents such as the Winterbourne View abuse scandal (DH, 2013) and the Francis Report (2013) have raised public and professional concerns about standards of care

3 A quick overview Initiative to fundamentally change how challenging behaviour was dealt with in mental health units in the US. Aims to change in patient culture from one of containment to one of recovery. Sets force elimination as the ultimate goal.

4 How is this Achieved? The Evidence: Describe the use of force and coercion as a treatment failure Make public NFF policy and commitments De-briefing, including service user, whenever force is used

5 How is this achieved? Characterise relationships with service users as risk sharing partnerships rather than risk management control. Use of peer support Effective use of advance statements. Trauma informed care

6 Initial Plan Reach for the stars: reduce incidents of restraint to zero Link this to safeguarding & to Implementing Recovery through Organisational Change, (ImROC) Recruit champions from every service to plan and implement Identify Executive Sponsor and support from AqUA Set up Steering Group and Operational Group

7

8 main header SUB HEADER Year One 50% Year Two 75% Year Three 75%

9 Data Issues Reliability of baseline data particularly medication led restraint: Lack of Trust standard definitions of physical and medication led restraint Variability in reporting of restraint incidents due to differing perceptions of what constitutes restraint Adopted NICE guidelines for Physical restraint and took several months to agree standard project definition of medication led restraint

10 Implementation Staff engagement events: standard briefing and awareness session co-produced and delivered Quality Improvement Methodology to evaluate and measure improvement, (e.g. driver diagrams and PDSA cycles) Cycles include core evidence base interventions and those identified by staff team as a priority for their service area Results of PDSA cycles to Operational and Steering Groups: central monitoring and evaluation essential for future sustainability

11 Improving relationships: the heart of NFF Demonstrate listening using Advanced Statements and peer support Show flexibility moving away from a rule based culture Show compassion and understanding - behaviour always seen in the context of past events: trauma informed care Patience - careful interaction, respectful and compassionate, even during challenging periods Positive, recovery focused, communication - how we talk about service users strongly indicates how we value them

12 Recovery Focused Education is Key We all know what patients are capable of You will need this training to keep you safe You always have to be on your guard If you allow that person any space they will exploit it Don t take chances - you can get badly hurt

13 Changing culture through training Q. What are Management of Violence and Aggression trainers telling your employees about challenging behaviour and the need for coercion? MVA trainers use FREDA principles: Trauma informed perspective on challenging behaviour, recognising negative life experiences can generate it. Language: person-centred, compassionate and positive. Question any language used during training that does not reflect this. Teaching a range of physical interventions to meet a range of needs and actively promote those that are less intrusive and more dignified for the service user.

14 Leadership Pilot Wards Maintain an Open office service users warmly invited in for a chat. The office is not treated like a fortress Instantly remove staff from a fraught situation if he does not feel their interventions are likely to generate a non-coercive response. Active on the shop floor to mediate between disputing parties at fraught times. Openly demonstrates relaxed and respectful inter-personal relationships with service users.

15 Leadership: from Containment to Recovery Articulate a No Force First vision to all staff: hold them accountable for the quality of their interactions. Describe the use of force and coercion as a treatment failure. Ensure that nurse bank and agency staff are aware of the vision, mindful that they may have worked in areas with a different approach. Characterise relationships with service users as risk sharing partnerships - rather than risk management control. Use peer support Use advance statements & trauma informed care

16 Impact to date: Physical Restraint

17 Example of run chart for pilot ward incorporating PDSA Actions

18 Medication Led Restraint

19 Sustaining Improvement Bottom up and top down support: Board and staff ownership: Promoting achievements Telling stories of service user and staff experience Research and evaluation Planned roll out of evidence based PDSA cycles Continuous measurement and evaluation of improvements: on going development of balancing measures Support from National ImROC Learning Sets Shift in workforce (Peer Support Workers) More Recovery Education for service users and staff

20 Lessons Learned the importance of Connecting to the strategic vision of the organisation Visible support from the Board Credible evidence base and rationale for improvement Use of QI methodology and measurement Collecting reliable data Leadership (having local champions for change ) Involving people who use services in co-production and co-delivery

Safe Management Group (SMG) Student Orientation. At Ontario Shores Centre for Mental Health Sciences

Safe Management Group (SMG) Student Orientation. At Ontario Shores Centre for Mental Health Sciences Safe Management Group (SMG) Student Orientation At Ontario Shores Centre for Mental Health Sciences Safe Management Group Safe Management Group (SMG) Training Program offers generic skills & techniques

More information

NMC Standards of Competence required by all Nurses to work in the UK

NMC Standards of Competence required by all Nurses to work in the UK NMC Standards of Competence required by all Nurses to work in the UK NMC Standards of Competence Required by all Nurses to work in the UK The Nursing and Midwifery Council (NMC) is the nursing and midwifery

More information

Engaging staff and service users in Quality Improvement

Engaging staff and service users in Quality Improvement Engaging staff and service users in Quality Improvement qi.elft.nhs.uk @ELFT_QI The presenters have nothing to disclose Objectives for this session 1. Describe a framework for engaging people in quality

More information

Answers to CQC s five key questions. Is the service safe?

Answers to CQC s five key questions. Is the service safe? Answers to CQC s five key questions The Care Act 2014 came into place on 1 st April 2015, which includes the changes CQC have made to the regulation and inspection of adult social care services. They have

More information

customer experiences Delivering exceptional Customer Service Excellence

customer experiences Delivering exceptional Customer Service Excellence Delivering exceptional customer experiences Customer Service QA can work with you to create customer experiences that consistently reflect the aims, values and aspirations of your organisation. Every organisation

More information

Council Meeting, 26/27 March 2014

Council Meeting, 26/27 March 2014 Council Meeting, 26/27 March 2014 HCPC response to the Final Report of A Review of the NHS Hospitals Complaint System Putting Patients Back in the Picture by Right Honourable Ann Clwyd MP and Professor

More information

Competencies for entry to the register: Adult Nursing

Competencies for entry to the register: Adult Nursing for entry to the register: Adult Nursing Domain 1: Professional values All nurses must act first and foremost to care for and safeguard the public. They must practise autonomously and be responsible and

More information

Delivering High Quality Compassionate Care

Delivering High Quality Compassionate Care Strategy 2015-17 Nursing Delivering High Quality Compassionate Care 1 Foreword Lincolnshire Partnership NHS Foundation Trust (LPFT) is the main provider of NHS mental health and wellbeing services in Lincolnshire,

More information

A positive and proactive workforce

A positive and proactive workforce A positive and proactive workforce A guide to workforce development for commissioners and employers seeking to minimise the use of restrictive practices in social care and health Ministerial foreword

More information

Staff side have been consulted over the action plan which is being cascaded and implemented throughout the organisation.

Staff side have been consulted over the action plan which is being cascaded and implemented throughout the organisation. Dudley and Walsall Mental Health hip NHS Trust Staff Survey 2008/09 Introduction The NHS staff survey is carried out annually and is used to measure staff perception of their employment. The results of

More information

GM Area Team NPSA Conference 2013 COMMISSIONING FOR IMPROVEMENT: GREATER MANCHESTER HARM FREE CARE CQUIN 12/13

GM Area Team NPSA Conference 2013 COMMISSIONING FOR IMPROVEMENT: GREATER MANCHESTER HARM FREE CARE CQUIN 12/13 COMMISSIONING FOR IMPROVEMENT: GREATER MANCHESTER HARM FREE CARE CQUIN 12/13 Greater Manchester Large Scale Improvement 2.6 Million people NHS Greater Manchester = 1 cluster PCT (from 10 PCT s) (will become

More information

Including positive behaviour support in the core service specification. The papers relating to this are as follows: Paper 1 Background and outline

Including positive behaviour support in the core service specification. The papers relating to this are as follows: Paper 1 Background and outline Including positive behaviour support in the core service specification The papers relating to this are as follows: Paper 1 Background and outline Paper 2 Detailed service specification Paper 3 Implementation

More information

An evaluation of peer-led recovery education in a pre-registration mental health nursing curriculum

An evaluation of peer-led recovery education in a pre-registration mental health nursing curriculum + An evaluation of peer-led recovery education in a pre-registration mental health nursing curriculum Dr Andy Mercer, Dr Sarah Eales Bournemouth University + Aim of Session To provide an initial evaluation

More information

Clinical Quality Strategy. A systematic approach to the development and maintenance of safe effective compassionate healthcare April

Clinical Quality Strategy. A systematic approach to the development and maintenance of safe effective compassionate healthcare April Clinical Quality Strategy A systematic approach to the development and maintenance of safe effective compassionate healthcare April 2014-17 Liz Herring, director of nursing, quality & development Susan

More information

CHC42015 Certificate IV in Community Services

CHC42015 Certificate IV in Community Services CHC42015 Certificate IV in Community Services Release 1 CHC42015 Certificate IV in Community Services Modification History Release Release 1 Comments This version was released in CHC Community Services

More information

Easy Read Guide to making and checking the Joint Local Plan

Easy Read Guide to making and checking the Joint Local Plan Easy Read Guide to making and checking the Joint Local Plan Everyone has a part to play to make sure that people with learning disabilities get the chance to lead good, healthy lives. By April 2014, your

More information

Introduction to Dementia Care Mapping (DCM )

Introduction to Dementia Care Mapping (DCM ) Introduction to Dementia Care Mapping (DCM ) Dementia Care Mapping is an established approach to achieving and embedding person-centred care for people with dementia. For over 20 years it has been used

More information

Suite Overview...2. Glossary...8. Functional Map.11. List of Standards..15. Youth Work Standards 16. Signposting to other Standards...

Suite Overview...2. Glossary...8. Functional Map.11. List of Standards..15. Youth Work Standards 16. Signposting to other Standards... LSI YW00 Youth Work National Occupational Standards Introduction Youth Work National Occupational Standards Introduction Contents: Suite Overview...2 Glossary......8 Functional Map.11 List of Standards..15

More information

Shared Solutions: An Overview Special Education Policy and Programs Branch Ministry of Education

Shared Solutions: An Overview Special Education Policy and Programs Branch Ministry of Education Shared Solutions: An Overview Special Education Policy and Programs Branch Ministry of Education Table of Contents 1. Shared Solutions: Overview 2. Understanding Conflict 3. Preventing Conflicts 4. Video:

More information

Date of Trust Board 29 th January 2014. Title of Report Performance Management Strategy - 2013-2016

Date of Trust Board 29 th January 2014. Title of Report Performance Management Strategy - 2013-2016 ENCLOSURE: P Date of Trust Board 29 th January 2014 Title of Report Performance Management Strategy - 2013-2016 Purpose of Report Abstract To set out the Performance Management Strategy of the Trust in

More information

ACHIEVING COMPLIANCE THROUGH PEOPLE: TRAINING SUPERVISORS TO TACKLE PROCEDURAL NON-COMPLIANCE

ACHIEVING COMPLIANCE THROUGH PEOPLE: TRAINING SUPERVISORS TO TACKLE PROCEDURAL NON-COMPLIANCE ACHIEVING COMPLIANCE THROUGH PEOPLE: TRAINING SUPERVISORS TO TACKLE PROCEDURAL NON-COMPLIANCE Paul Leach 1, Jonathan Berman 1 and David Goodall 2 1 Greenstreet Berman Ltd, London, UK 2 National Grid, UK

More information

Putting the patient first: issues for HR from the Francis report

Putting the patient first: issues for HR from the Francis report February 2013 Discussion paper 7 Putting the patient first: issues for HR from the Francis report This discussion paper has been designed to help inform and shape the format of our forthcoming listening

More information

JOB DESCRIPTION. Chief Nurse

JOB DESCRIPTION. Chief Nurse JOB DESCRIPTION Chief Nurse Post: Band: Division: Department: Responsible to: Responsible for: Chief Nurse Executive Director Trust Services Trust Headquarters Chief Executive Deputy Chief Nurse Head of

More information

High Quality Care for All Measuring for Quality Improvement: the approach

High Quality Care for All Measuring for Quality Improvement: the approach High Quality Care for All Measuring for Quality Improvement: the approach Our vision 1. Improving quality has always been a central motivation for all who work in the NHS. High Quality Care for All, the

More information

Driver Diagram and Change Package Leadership and Culture. Primary Drivers

Driver Diagram and Change Package Leadership and Culture. Primary Drivers Aim Driver Diagram and Change Package Leadership and Culture Primary Drivers Promote a culture of reflective learning and improvement. Secondary Drivers Increase awareness of safety issues within practice,

More information

JOB DESCRIPTION. Person Centred Care Facilitator Nightingale Hammerson Care Services Nightingale House & Hammerson House

JOB DESCRIPTION. Person Centred Care Facilitator Nightingale Hammerson Care Services Nightingale House & Hammerson House JOB DESCRIPTION Post Title: Department: Work Location: Full/Part Time: Hours of Work: Postholder Reports to: Postholder Supervises: Main Purpose of the Job Person Centred Care Facilitator Nightingale Hammerson

More information

Education and Development Framework for Senior Charge Nurses

Education and Development Framework for Senior Charge Nurses Education and Development Framework for Senior Charge Nurses Contents 1. Introduction 1 2. Using this framework 3 3. The Senior Charge Nurse role 7 4. Capabilities, key knowledge and skills 13 5. Planning

More information

STAFF SURVEY 2013 RESULTS

STAFF SURVEY 2013 RESULTS STAFF SURVEY 2013 RESULTS Trust Board Meeting Item: 7.4 26 th March 2014 Enclosure: F Purpose of the Report: To inform the Board of the results of the national staff survey, provide an analysis, opportunity

More information

Age UK Rotherham. Age Concern Rotherham Limited. Overall rating for this service. Inspection report. Ratings. Good

Age UK Rotherham. Age Concern Rotherham Limited. Overall rating for this service. Inspection report. Ratings. Good Age Concern Rotherham Limited Age UK Rotherham Inspection report Galax Building Fitzwilliam Road, Eastwood Trading Estate Rotherham South Yorkshire S65 1SL Tel: 01709835214 Website: www.ageuk.org.uk/rotherham

More information

Compassion In Practice: A Summary of the Implementation Plans. are. is our business. Developing our culture of compassionate care

Compassion In Practice: A Summary of the Implementation Plans. are. is our business. Developing our culture of compassionate care Compassion In Practice: A Summary of the Implementation Plans Care Compassion Commitment are Competence Courage is our business Communication Developing our culture of compassionate care 1 Compassion in

More information

Dementia Health and Social Care Stakeholder Event Programme: Looking Back and Moving Forward Dementia it s everyone s business Table 3

Dementia Health and Social Care Stakeholder Event Programme: Looking Back and Moving Forward Dementia it s everyone s business Table 3 Dementia Health and Social Care Stakeholder Event Programme: Looking Back and Moving Forward Dementia it s everyone s business Table 3 Sue Clarke South Eastern Hants CCG / Health Education Wessex Table

More information

360 Degree Leadership Competencies and Questions

360 Degree Leadership Competencies and Questions 360 Degree Leadership Competencies and Questions Educational Impact 2007 1 360 Degree Leadership Assessment Responses Below is a list of the questions that appear in the Educational Impact 360 Degree School

More information

Human factors is the term used to describe the interaction

Human factors is the term used to describe the interaction Human factors defined Human factors is the term used to describe the interaction of individuals with each other, with facilities and equipment, and with management systems. This interaction is influenced

More information

Section 4: Methodology for case studies

Section 4: Methodology for case studies Appendix I: Section 4: Methodology for case studies 38 The case study examples that are included in this document are considered a first round. We set out to provides case studies to illustrate implementation

More information

Update on NHSCB Key features of (proposed) NHSCB operating model for primary care

Update on NHSCB Key features of (proposed) NHSCB operating model for primary care Aim to cover Update on NHSCB Key features of (proposed) NHSCB operating model for primary care NHSCB dental commissioning strategy all dental services Concept and context of local professional networks

More information

2014 Staff Survey Action Plan (as at 20 May 2014)

2014 Staff Survey Action Plan (as at 20 May 2014) Staff Survey Action Plan (as at 20 May ) These are actions to address areas where the Trust scored in the worst 20% of MHTs or service lines or staff groups scored in the worst 20% of MHT scores. Competent

More information

Training and consultancy services. Improvement support for the care and health sectors

Training and consultancy services. Improvement support for the care and health sectors Training and consultancy services Improvement support for the care and health sectors Updated and extended December 2015 1 About SCIE The Social Care Institute for Excellence (SCIE) is the leading improvement

More information

Programme Manager Relationship Management System

Programme Manager Relationship Management System Programme Manager Relationship Management System Russam Ref 4573 Job Profile This document is a generic description for the role. Any specific requirements in the published advert should also be taken

More information

Position Description: Services Manager

Position Description: Services Manager Position Description: Services Manager Position Details Position Title: Location: Classification: Time Fraction: Contract Detail: Services Manager Mentis Assist, Mornington (or as directed) SCHCADS Level

More information

CHC52015 Diploma of Community Services

CHC52015 Diploma of Community Services CHC52015 Diploma of Community Services Release 1 CHC52015 Diploma of Community Services Modification History Release Release 1 Comments This version was released in CHC Community Services Training Package

More information

MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION

MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION PART OF A MODULAR TRAINING RESOURCE Commonwealth of Australia 2015. With the exception of the Commonwealth Coat of Arms and where otherwise noted all material

More information

2-D2 Reviewed 2011 Review 2014 ST JOSEPH S SCHOOL S O U T H E R N C R O S S CRISIS MANAGEMENT PLANNING IN CATHOLIC SCHOOLS

2-D2 Reviewed 2011 Review 2014 ST JOSEPH S SCHOOL S O U T H E R N C R O S S CRISIS MANAGEMENT PLANNING IN CATHOLIC SCHOOLS ST JOSEPH S SCHOOL S O U T H E R N C R O S S CRISIS MANAGEMENT PLANNING IN CATHOLIC SCHOOLS RATIONALE Catholic schools have a responsibility to provide a safe and supportive environment for staff, students

More information

Trust Communications Strategy a discussion draft

Trust Communications Strategy a discussion draft ITEM: 09/005 Doc : 4 MEETING: TITLE: Trust Board 21 st January 200 Trust Communications Strategy a discussion draft SUMMARY: This discussion paper lays out a revised draft communications strategy for the

More information

Age-Appropriate Reactions & Specific Interventions for Children & Adolescents Experiencing A Traumatic Incident

Age-Appropriate Reactions & Specific Interventions for Children & Adolescents Experiencing A Traumatic Incident The Florida Crisis Consortium is supported by the Florida Dep:ntment ofhealth. Age-Appropriate Reactions & Specific Interventions for Children & Adolescents Experiencing A Traumatic Incident The following

More information

Skills for Care Safeguarding route planner

Skills for Care Safeguarding route planner Skills for Care Safeguarding route planner 1 Contents Route one Route two Route three Route four Making sure you are meeting CQC standards for a safe service What are the ten top tips from ADASS for Directors

More information

Positive and Proactive Care: reducing the need for restrictive interventions

Positive and Proactive Care: reducing the need for restrictive interventions Positive and Proactive Care: reducing the need for restrictive interventions Prepared by the Department of Health Title: Positive and Proactive Care: reducing the need for restrictive interventions Author:

More information

A fresh start for the regulation and inspection of substance misuse services

A fresh start for the regulation and inspection of substance misuse services A fresh start for the regulation and inspection of substance misuse services Working together to change how we regulate, inspect and monitor specialist substance misuse services The Care Quality Commission

More information

Director: Improvement and Corporate Services. Improvement & Corporate Services

Director: Improvement and Corporate Services. Improvement & Corporate Services HAY Job description JOB TITLE: DIRECTORATE: GRADE: Director: Improvement and Corporate Services Improvement & Corporate Services Director DATE PREPARED: March 2013 REPORTS TO: Chief Executive JOB PURPOSE:

More information

SCDLMCA2 Lead and manage change within care services

SCDLMCA2 Lead and manage change within care services Overview This standard identifies the requirements associated with leading and managing change within care services. It includes the implementation of a shared vision for the service provision and using

More information

BOARD OF DIRECTORS PAPER PART 1 COVER SHEET. Meeting Date: 30 May 2012. National NHS Staff Survey report and action plan.

BOARD OF DIRECTORS PAPER PART 1 COVER SHEET. Meeting Date: 30 May 2012. National NHS Staff Survey report and action plan. BOARD OF DIRECTORS PAPER PART 1 COVER SHEET Meeting Date: 30 May 2012 Agenda Item: 1.11 Paper No: F Title: National NHS Staff Survey report and action plan. Purpose: To advise of the main findings of the

More information

Aspirations Support Bristol Limited

Aspirations Support Bristol Limited Aspirations Support Bristol Limited Aspirations Support Bristol Inspection report Design House 26 South View Staple Hill Bristol BS16 5PJ Tel: : 0117 965 1447 Website: www.aspirations-support.co.uk Date

More information

Middlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager

Middlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework + = Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework Background Middlesbrough Council is going through significant

More information

Standards for competence for registered nurses

Standards for competence for registered nurses Standards for competence for registered nurses The Nursing and Midwifery Council (NMC) is the nursing and midwifery regulator for England, Wales, Scotland and Northern Ireland. We exist to protect the

More information

The Nursing, Midwifery and Allied Health Professions Vision

The Nursing, Midwifery and Allied Health Professions Vision The Nursing, Midwifery and Allied Health Professions Vision Presentation to the Board of Directors September 2015 Vision In 2012 the Nursing, Midwifery and Allied Health Professions Vision was developed

More information

Enhanced dementia practice for social workers and other professionals

Enhanced dementia practice for social workers and other professionals Guidance for trainers Enhanced dementia practice for social workers and other professionals Online resource http://workforcesolutions.sssc.uk.com/enhanced-dementia-practice Understanding dementia Personal

More information

United Response. Overall rating for this service Good. Inspection report. Ratings. Overall summary. Is the service safe? Good

United Response. Overall rating for this service Good. Inspection report. Ratings. Overall summary. Is the service safe? Good United Response Kumba Imani Millenium Centre Inspection report 4 Princes Road Toxteth Liverpool L8 1TH Tel: 0151 203 1125 Website: www.unitedresponse.org.uk Date of inspection visit: 6 and 29 August and

More information

Leeds Drug and Alcohol Strategy and Action Plan (2013 2016)

Leeds Drug and Alcohol Strategy and Action Plan (2013 2016) 1 Leeds Drug and Alcohol Strategy and Action Plan (2013 2016) Leeds is a city that promotes a responsible attitude to alcohol and where individuals, families and communities affected by the use of drugs

More information

The policy explains the Service's stance with regard to professional standards, integrity and investigation. Branch / OCU

The policy explains the Service's stance with regard to professional standards, integrity and investigation. Branch / OCU Freedom of Information Act Publication Scheme Protective Marking Not Protectively Marked Publication Scheme Yes No Y/N Title Professional Standards Policy Version Version 3 Summary The policy explains

More information

IMPLEMENTING ZERO TOLERANCE ON THE WARDS: SUSTAINING PREVENTION OF PRESSURE ULCERS IN HOSPITALS

IMPLEMENTING ZERO TOLERANCE ON THE WARDS: SUSTAINING PREVENTION OF PRESSURE ULCERS IN HOSPITALS 1 IMPLEMENTING ZERO TOLERANCE ON THE WARDS: SUSTAINING PREVENTION OF PRESSURE ULCERS IN HOSPITALS HAMISH LAING Consultant plastic and reconstructive surgeon Director of clinical strategy ABM University

More information

Learning Disabilities Nursing: Field Specific Competencies

Learning Disabilities Nursing: Field Specific Competencies Learning Disabilities Nursing: Field Specific Competencies Page 7 Learning Disabilities Nursing: Field Specific Competencies Competency (Learning disabilities) and application Domain and ESC Suitable items

More information

Warrington Safeguarding Children Board Neglect Strategy

Warrington Safeguarding Children Board Neglect Strategy Warrington Safeguarding Children Board Neglect Strategy Every child and young person in Warrington should be able to grow up safe from maltreatment, neglect, bullying, discrimination and crime -receiving

More information

F36D 04 (LMC B1) Lead and manage provision of care services that respects, protects and

F36D 04 (LMC B1) Lead and manage provision of care services that respects, protects and Elements of competence LMC B1.1 LMC B1.2 LMC B1.3 Lead and manage provision that complies with legislation, registration, regulation and inspection requirements Lead and manage provision that promotes

More information

Culture and leadership in the NHS

Culture and leadership in the NHS HEADLINES Culture and leadership in the NHS The King s Fund 2014 survey May 2014 Overview In February and March 2014 The King s Fund conducted a survey of NHS managers and clinicians about leadership,

More information

GET CONNECTED, GET IN THE KNOW

GET CONNECTED, GET IN THE KNOW GET CONNECTED, GET IN THE KNOW Online Respect and Responsibility Email the Internet cell phones BlackBerr ys instant messaging MP3 players Chances are you used at least one of these technologies today.

More information

Employee Engagement Strategy

Employee Engagement Strategy Sunshine Coast Hospital and Health Service Employee Engagement Strategy - 2016 Health and wellbeing through exceptional care. Great state. Great opportunity. Version control Version No. Modified by Comments

More information

CHIEF NURSE / DIRECTOR OF CLINICAL GOVERNANCE

CHIEF NURSE / DIRECTOR OF CLINICAL GOVERNANCE www.gov.gg/jobs JOB POSTING CHIEF NURSE / DIRECTOR OF CLINICAL GOVERNANCE JOB TITLE Chief Nurse / Director of Clinical Governance SALARY Attractive Remuneration Package available with post TYPE Full Time

More information

An Implementation Guide and Toolkit for Making Every Contact Count: Using every opportunity to achieve health and wellbeing

An Implementation Guide and Toolkit for Making Every Contact Count: Using every opportunity to achieve health and wellbeing An Implementation Guide and Toolkit for Making Every Contact Count: Using every opportunity to achieve health and wellbeing Maintain or improve mental and physical wellbeing Maintain or improve mental

More information

Connecticut Valley Hospital s. Restraint and Seclusion Prevention and Reduction Initiative

Connecticut Valley Hospital s. Restraint and Seclusion Prevention and Reduction Initiative Connecticut Valley Hospital s Restraint and Seclusion Prevention and Reduction Initiative Connecticut Valley Hospital 615 Bed State Operated Inpatient Psychiatric Hospital Provide services to adults Treatment

More information

Hospitality I Compassion I Respect I Justice I Excellence

Hospitality I Compassion I Respect I Justice I Excellence Hospitality I Compassion I Respect I Justice I Excellence St John of God Health Care s Mission is to continue the healing mission of Jesus Christ. In his life and ministry, Jesus provided compassionate

More information

THE STATE OF HEALTH CARE AND ADULT SOCIAL CARE IN ENGLAND 2014/15

THE STATE OF HEALTH CARE AND ADULT SOCIAL CARE IN ENGLAND 2014/15 15 October 2015 THE STATE OF HEALTH CARE AND ADULT SOCIAL CARE IN ENGLAND 2014/15 This briefing summarises today s publication of the Care Quality Commission s annual State of Health and Adult Social Care

More information

Improving Workplace Health: what support do managers need to make a difference?

Improving Workplace Health: what support do managers need to make a difference? Improving Workplace Health: what support do managers need to make a difference? Dugdill L, Coffey M, Garrow A, Nuttall C, University of Salford Powell S & Holt M, Manchester Metropolitan University Funded

More information

Workforce Development Pathway 8 Supervision, Mentoring & Coaching

Workforce Development Pathway 8 Supervision, Mentoring & Coaching Workforce Development Pathway 8 Supervision, Mentoring & Coaching A recovery-oriented service allows the opportunity for staff to explore and learn directly from the wisdom and experience of others. What

More information

Strengthening nursing leadership and the role of ward managers: The Francis recommendations

Strengthening nursing leadership and the role of ward managers: The Francis recommendations Strengthening nursing leadership and the role of ward managers: The Francis recommendations Howard Catton Head of Policy and International Mid Staffordshire: What went wrong? The decline in standards was

More information

Emotionally Intelligent Leadership

Emotionally Intelligent Leadership Emotionally Intelligent Leadership Leadership and Emotions Copyright 2005 Claus Møller Consulting. All rights reserved. This work may not be altered in any way, but may be distributed freely in its current

More information

MEETING OF TRUST BOARD EXECUTIVE SUMMARY AGENDA ITEM 4.2

MEETING OF TRUST BOARD EXECUTIVE SUMMARY AGENDA ITEM 4.2 MEETING OF TRUST BOARD EXECUTIVE SUMMARY TITLE & DATE: AGENDA ITEM 4.2 National NHS Staff Survey and Trust Staff Satisfaction Survey 2013 Action Plan 27 February 2014 This paper is for: Approval x Decision

More information

Your guide to. Diversity & Inclusion

Your guide to. Diversity & Inclusion Your guide to Diversity & Inclusion So, just what is Diversity & Inclusion? Diversity is what makes us the individuals we are. That could be nationality, education, religion, sexual orientation, life experience,

More information

Policy for Preventing and Managing Critical Incident Stress

Policy for Preventing and Managing Critical Incident Stress Policy for Preventing and Managing Critical Incident Stress Document reference number HSAG 2012/3 Document developed by Revision number 1.0 Document approved by Consultation with 14 September 2012 Presented

More information

Hello :) introducing Shiree Hart Knowledge Director shiree@allfields.co.nz +64 21 277 3101. allfields. 2015. All rights reserved.

Hello :) introducing Shiree Hart Knowledge Director shiree@allfields.co.nz +64 21 277 3101. allfields. 2015. All rights reserved. Hello :) introducing Shiree Hart Knowledge Director shiree@allfields.co.nz +64 21 277 3101 allfields. 2015. All rights reserved. What is Change Management? Preparing for the Change Change Management Plans

More information

Developing The College of Social Work

Developing The College of Social Work Research, Policy and Planning (2010) 28(2), 129-137 Developing The College of Social Work Dorit Braun 1 and Bridget Robb 2 1 Social Care Institute for Excellence (SCIE) 2 British Association of Social

More information

Sharing: one service user sharing their experience of distress with another and discussing how it can be overcome utilising the other s experience.

Sharing: one service user sharing their experience of distress with another and discussing how it can be overcome utilising the other s experience. Peer2Peer Group Information Brief No.3 November 2010 The Peer2Peer Group A chance to sit with someone in distress and say to them the things I know they need to hear, the things I needed to hear and I

More information

Maintaining our momentum in public health. Linda Hindle, Lead AHP, National Engagement Lead for Fire and Police Services twitter @hindlelinda

Maintaining our momentum in public health. Linda Hindle, Lead AHP, National Engagement Lead for Fire and Police Services twitter @hindlelinda Maintaining our momentum in public health Linda Hindle, Lead AHP, National Engagement Lead for Fire and Police Services twitter @hindlelinda Format Celebrating what AHPs have achieved in our public health

More information

The NHS staff survey: why does it matter?

The NHS staff survey: why does it matter? The NHS staff survey: why does it matter? Staff satisfaction in the NHS is not an optional extra for directors on commissioning and provider trust boards. This paper outlines the case for an investment

More information

Appropriate staffing in health and care settings

Appropriate staffing in health and care settings NMC Briefing Appropriate staffing in health and care settings What is the NMC s interest in staffing? The importance of appropriate staffing was reinforced by the Francis Reports into failings at Mid Staffordshire

More information

The Way Forward: Strategic clinical networks

The Way Forward: Strategic clinical networks The Way Forward: Strategic clinical networks The Way Forward Strategic clinical networks First published: 26 July 2012 Prepared by NHS Commissioning Board, a special health authority Contents Foreword...

More information

Change and project management

Change and project management Change and project management www.first.com What gets measured, gets d! -Change leader Change and Project Management Change and project management Prince 2, PMI and PCI When projects fail in an organisation,

More information

Clinical Nurse Specialist Acute Adult Inpatient Unit

Clinical Nurse Specialist Acute Adult Inpatient Unit Date: 15 April 2016 Job Title : Clinical Nurse Specialist Department : Acute Inpatient, District Mental Health Services Location : He Puna Waiora, North Shore Hospital Waiatarau, Waitakere Hospital Reporting

More information

INSTRUCTIONS Monitoring Progress for Sustainable Improvement

INSTRUCTIONS Monitoring Progress for Sustainable Improvement INSTRUCTIONS Monitoring Progress for Sustainable Improvement What is this tool? This tool provides guidance on how to monitor and report your progress in sustaining performance improvements, including

More information

Standards for pre-registration nursing education

Standards for pre-registration nursing education Standards for pre-registration nursing education Contents Standards for pre-registration nursing education... 1 Contents... 2 Section 1: Introduction... 4 Background and context... 4 Standards for competence...

More information

UNIVERSITY OF DUNDEE SCHOOL OF NURSING AND MIDWIFERY PRACTICE ASSESSMENT DOCUMENTATION

UNIVERSITY OF DUNDEE SCHOOL OF NURSING AND MIDWIFERY PRACTICE ASSESSMENT DOCUMENTATION UNIVERSITY OF DUNDEE SCHOOL OF NURSING AND MIDWIFERY PRACTICE ASSESSMENT DOCUMENTATION Date of Approval Event: 5 May 2011 CONTENTS Information for Mentors and Students Ongoing Achievement Record (Parts

More information

Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England

Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England As a Healthcare Support Worker

More information

Capitalising on the Contribution of Nurses in Clinical Research

Capitalising on the Contribution of Nurses in Clinical Research Capitalising on the Contribution of Nurses in Clinical Research Gordon Hill Associate Director Edinburgh Academy of Clinical Research Education Edinburgh Napier University and Chair, Scottish Research

More information

SCDLMCB3 Lead and manage the provision of care services that deals effectively with transitions and significant life events

SCDLMCB3 Lead and manage the provision of care services that deals effectively with transitions and significant life events Lead and manage the provision of care services that deals effectively with transitions and significant life events Overview This standard identifies the requirements associated with leading and managing

More information

Employee Assistance Programmes Manager s Guide

Employee Assistance Programmes Manager s Guide March 2012 Employee Assistance Programmes Manager s Guide Support and assistance when you need it Vhi Corporate Solutions Employee Assistance Programme Confidential Professional Help Support Communicate

More information

Thank you for your interest in the above position. Please find enclosed the following:

Thank you for your interest in the above position. Please find enclosed the following: March 2015 Fairthorne Manor Curdridge Southampton SO30 2GH Tel: 01489 785228 Fax: 01489 798936 Dear Applicant Re: Role of Youth Worker (ref 462) at YMCA Fairthorne Group Thank you for your interest in

More information

Employee Wellness and Engagement

Employee Wellness and Engagement Employee Wellness and Engagement HEALTH POLICIES 01. Proactive Health Policy 02. Internal Health Relationships 03. Health Surveillance and Screening 04. Mental Health and Stress 05. Getting People Back

More information

SCDLMCE2 Lead the performance management of care service provision

SCDLMCE2 Lead the performance management of care service provision Lead the performance management of care service provision Overview This standard identifies the requirements when leading and managing the performance of the care service provision. It includes identifying

More information

1. How would you define vulnerability in terms of a young person (under 24 who is in NOMS custody?

1. How would you define vulnerability in terms of a young person (under 24 who is in NOMS custody? Royal College of Nursing submission to the Independent Review into self- inflicted deaths in National Offender Management Service (NOMS) custody of 18-24 year olds With a membership of more than 410,000

More information

South Australian Women s Health Policy

South Australian Women s Health Policy South Australian Women s Health Policy 1 2 South Australian Women s Health Policy To order copies of this publication, please contact: Department of Health PO Box 287 Rundle Mall Adelaide SA 5000 Telephone:

More information

Middlesbrough College : We re better without bullying THE FUTURE IS OURS SAFE, FUN AND CONNECTED

Middlesbrough College : We re better without bullying THE FUTURE IS OURS SAFE, FUN AND CONNECTED Middlesbrough College : We re better without bullying THE FUTURE IS OURS SAFE, FUN AND CONNECTED ANTI-BULLYING WEEK 18-22 NOVEMBER 2013 What is Bullying? Middlesbrough College students define bullying

More information

The centre of government: an update

The centre of government: an update Report by the Comptroller and Auditor General Cabinet Office and HM Treasury The centre of government: an update HC 1031 SESSION 2014-15 12 MARCH 2015 4 Overview The centre of government: an update Overview

More information