Copyright 2015 Technospecs Technologies Pvt Ltd. All Rights Reserved
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2 Contents Company Overview... 3 Our Work Culture... 5 Our Infrastructure at Glance... 6 Our Services... 7 NOC Support... 8 Helpdesk Services Labtech Development Kaseya Development Sales Support and Cold Calling Website Development Satisfaction Guarantee Policy Our Premium Clients... 19
3 Company Overview Technospecs Technologies Pvt Ltd is self-financed privately held company and was incorporated in year 2010 and headquartered in India in state called Punjab and a branch office in Noida, India. Both the offices are well connected to the international airport at New Delhi via road and rail. Technospecs is an ISO 9001:2008 certified IT Company offering the spectrum of IT services and we have a global footprint with customers from different parts of world. Technospecs has several accreditation like Microsoft silver partner, Office 365 reseller and VMWare partner. Technospecs also is Labtech distributor in India and also offers managed services to local customers here with Labtech. We have expertise in offering the following IT: Labtech and Kaseya development and administration including patch management, scripting, module development, monitoring setup and deployment of the templates Infrastructure management services (IMS) for providing support to Microsoft, Linux based OS and Mac support Exchange server administration, migration and implementation support for small to mid-sized organizations Office 365, Microsoft Azure and Amazon cloud services support and development Windows Active Directory services support Firewall administration e.g. Sonicwall, Juniper, Fortinet and Snapgear Workstation management and support AV (Anti-virus) and AM (Anti-malware) administration and support VMWare ESXi servers administration using Vsphere and VCenter Citrix Xen App and Xen Server support and administration Microsoft Hyper-V administration and support Ticket management services using Connectwise and Autotask Network devices support and administration
4 Technospecs has served over 250 MSP businesses since 2010 and continuously strives to build a long term relationship with its clients by providing them the quality services at an affordable cost. Our office is setup with necessary facilities and the IT infrastructure and we currently are team of over 35 professionals from various technical and management backgrounds. We encompass the best practices proposed to improve the overall quality of IT services we offer for our clients. Technospecs completely understands that the IT for any business needs a special care for the machines and devices and we continuously develop and devise the strategies to setup the proactive monitoring and automating the healing process for the managed IT devices. We have set of over 50 ready to deploy scripts which can be used with Labtech or Kaseya for automating certain tasks and to reduce the efforts and time required for manually doing these tasks on multiple machines. We also have developed the customized monitor sets which work with the RMM Solutions for identifying the problems proactively and applying the auto-healing procedures and scripts to bring those problems back to the normal state. Information technology (IT) has become very essential for most of the businesses and with the technology taking part in automating majority of the business processes, it makes it even more vulnerable if it is not managed properly. The technology demands the system to run optimized for better output and the performance of the system therefore needs to be set under special checks. These additional requirements have increased the demand of the right professional who knows how to set it up and cost that gets involved in setting these parameters up. Our package serves both these purposes and we offer our services to correctly setup the system at a much competitive cost.
5 Our Work Culture Technospecs is an equal opportunity company with a right blend of employees from different sex, religion and age. Technospecs believes in hiring the best talent and offering them a rewarding career with us and for that reason we are rated among one of the top IT companies in our region. We have an open door policy setup at our office and we have implemented a unique yet effective approach to the work culture at our office which encourages every employee here to work beyond the boundaries set and motivates them to go extra mile for achieving the goals set. We offer a complete peace of mind work environment at our office with proper escalation matrix setup for seeking the help from seniors or co-workers and the periodic technical refreshers for all employees to remain up-to-date with the latest and upcoming technology. We believe in a work and life balance and for that reason we arrange/organize activities and an upbeat party once every quarter for our employees to rejuvenate.
6 Our Infrastructure at Glance Technospecs office is spread over 5500 sq. ft. of space with state of art infrastructure to facilitate a well-rounded experience working for numerous clients from one location. We have capacity to accommodate 40 technical support professionals and 10 manager cabins to get visual of the technical team sitting in hall. The office internet comes at 20 mbps of bandwidth with a failover link of 10 mbps from Class A internet services provider. The technical support stations are well partitioned to cut off the noise and interference from the neighbour seat. Every technical support workstation has one dedicated VOIP phone device and dual monitor computer with latest hardware specifications and authentic software loaded with up-to-date AV. The office devices are protected with power backup from online UPS for offering 99.99% uptime. Every section of the office is covered under CCTV with recording feature and we offer our clients to be able to watch their operations via Dropcam device. We have an on-premises server room with 4 hypervisors to offer our technical support to setup the demo environment for development purposes.
7 Our Services NOC Support Helpdesk Services Labtech Development Kaseya Development Sales Support and Calling Web Development
8 NOC Support Technospecs supports and follow the ITIL best practices involved in implementing the robust service desk and NOC support platform for our clients. We have around 1500 sq. ft. of NOC centre that houses around 20 LED screens for performing a vigilant NOC for our premium customers. Technospecs offers NOC services for the MSP businesses that enable the following areas be regularly checked and the issues found in these be resolved. Backup and disaster recovery Our NOC team keeps a vigilant check on how the backups are being performed to the LOB applications and servers and make sure the backups are restorable by doing a periodic restore checks. AV Management - Anti-virus management is one main area that cannot be ignored when computers are exposed to the network and additional storage. Our NOC makes sure the AV versions and the signature/definition files are up-to-date and that the computers are well protected. AM Management - Anti-malware is another essential security component and many AV applications available these days are already bundled with this feature. Our NOC makes sure the anti- malware is setup and protect the machines from the malware attacks.
9 Patch Management - Patching is a vital parameter that cannot be ignored and that makes a computer or server optimized and well protected. The patches are released periodically for the OS and for applications both. NOC makes sure that the patches are regularly applied to the machines and that the applications are set to the latest versions. Outage Management Our NOC keeps a vigilant check on any possible outage in term of the servers go offline or the essential services go to the stopped state and make sure that those machines or the services come back online as soon as possible. Performance Monitoring - NOC keeps a strong check on the performance for e.g. the resource utilization like CPU, disk space and memory. The machines that happen to have high utilization of the resources can have performance issues and NOC identifies the real cause of such problems with help of applying the necessary diagnosis and checks. Consultation and Gap Analysis NOC will go through the existing setup and during the process of onboarding of new customers to the managed services to see if there is any area that hasn t been setup correctly and will provide consultation over the same with help of the concerned team or department at our office. Documentation on Setup NOC will setup documentation or the standard operating procedures on the processes that are followed in case of any outage, alert and the remediation technique followed. NOC will also make sure the documentation is sent to the on-premises staff for their reference to avoid any confusion.
10 Application Maintenance Applications are required to be upgraded to the recent versions on a timely basis and these applications can t always be upgraded during the normal office hours since users need to use those applications. NOC team works during the afterhours and can assist in upgrading those applications on the user machines. Monthly Reporting Technospecs NOC will make sure the monthly reports of the networks managed are sent and that the score obtained on those reports are healthy for getting the customer satisfaction. Our NOC process is streamlined by extensive research done for past many years after working on the hybrid environment consisting of hundreds and thousands of the devices and on that basis we implemented the following approach which has been a bullet proof model so far for our NOC operations.
11 Helpdesk Services Technospecs offers a competent and experienced L1 - L3 support to the MSP that would help them augment their existing IT department by having us help on per incident basis and on a monthly retainer agreement. We have technicians who are certified to handle the tickets assigned and resolve those with utmost accuracy in an appropriate time window to every project or process we get from our customers. Technospecs has real time experience working for over 1,00,000 hours of support for the IT related support tasks and requests. Technospecs provides the complete support for the following technologies: Microsoft Linux Blackberry Eset Vipre Acronis AppAssure Amazon VMWare Sonicwall Citrix Snapgear Fortinet We are available 24 hours a day Monday through Friday and US afterhours on Weekends. Please visit our Odesk profile to know more about our skills and feedback on our past work done by clicking Click Here Technospecs follows an ITIL best practices when implementing the service desk for our customers to ensure the full satisfaction and best results.
12 Labtech Development Technospecs has a vast knowledge and experience working with Labtech software deployment and support. We have done a great deal of advancement for following areas in this product: Scripting - Technospecs has delivered over 50 customized scripts which are different from or modified version of the canned scripts that come with the product. These scripts are successfully tested in our development environment and are ready for the deployment in the production environment. Some of the examples of the scripts we have setup are: Exchange back pressure for standalone or multiple Exchange servers in the forest Exchange log file size calculation Listing down machines with no update deployed for over month time and autofixing of the broken windows update agent Active Directory health status check Module Development - Technospecs offers the module development like Ignite, patch management and monitoring with applying the best practices for automation of the majority of the tasks and proactive management of the devices enrolled.
13 Integration - Technospecs offers integration services and support for the third party vendor products with Labtech. Some of the examples include: CDyne for voice call on the outage of any of the LOB server Logmein and Teamviewer integration Ninite integration for updating the third party applications Connectwise integration Ongoing Maintenance Technospecs offers an ongoing maintenance for the Labtech that would cover the produce enhancement, implementing the best practices and remediation techniques.
14 Kaseya Development Technospecs offers support for setting up, administration and development of Kaseya software for the MSP. We have done significant work on this software for our clients and we offer the support in the following areas for this software. Scripting - Technospecs has developed and built scripts which are tested and ready for deployment into the production environment for automating and resolving the issues on managed machines. Some of the examples of the scripts prepared are listed below: BSOD (blue screen of death) analysis using Microsoft minidump analyzer Exchange server health report Microsoft Active Directory logs analysis and health check Identifying broken patch agents on the machines and auto-healing of the same Module Development - Technospecs offers module development for monitoring, patching and service desk in Kaseya.
15 Integration Services - Technospecs offers the integration services for Kaseya with the third party vendor products like Connectwise, Ninite, CCleaner and Network detective. Service Desk Development Technospecs offers the Kaseya service desk administration and development to enable it to fully support the IT managed services and provide the auto-remediation of the alerts with advanced scripting. Ongoing Maintenance Technospecs offers complete maintenance of Kaseya for the MSP who don t find enough manpower or skills to manage Kaseya on their own. We shall work on setting it up and implementing the best practices for the monitoring and remediation techniques.
16 Sales Support and Cold Calling Technospecs offers the services for the phone based sales support and cold calling to generate leads and prospects for the MSP businesses. We have a team of qualified sales agent and tele-callers who have proven track record and great deal of experience in closing the sales or generating the sales leads over the phone. We execute the sales and cold calling process from a section of our office that promises complete silence, good hardware for high quality calls and high speed Internet. Our sales support services not only help our customers to increase their business but also reduce the cost involved by not having to pay a high amount for the hiring of the qualified sales agent. Technospecs has worked with many MSP from different countries and therefore understands the business model of such businesses which helps our sales team to pitch right services and solutions for the customers.
17 Website Development Technospecs offers the quality web development services for the companies. The websites are the essential component for running the business and the good website would help attracting more visitors and eventually good business and reputation over the internet. Technospecs offers the comprehensive web development with the latest programming languages and setting up the websites using the latest frameworks available. The web packages we offer consists of the entire website development, SEO, SEM and SMM. The websites we prepare are responsive and mobile ready and are tested with the quality for the compatibility with different browsers. We can take care of both the designing and development part for the website creation and can also provide the content writing if needed. The designs will match to the business model and the content written will help making the website listed in the search results on the leading search engines.
18 Satisfaction Guarantee Policy Technospecs is confident of the services we provide to our clients and our pride policy comes with a satisfaction guarantee for our clients on starting up the contract with us and during a 30 days period they are covered under a money back guarantee and are eligible to ask for a refund if they don t find our services satisfactory. Our satisfaction policy also offers to our clients an escalation matrix on start of every new contract and on every renewal of the running contract that would entail the next level for escalating the requests or any concerns our clients may have at any point of time. We also have a fully functional rating system for our employees and every employee of us has his manager s contact page mentioned in his/her signature.
19 Some of Our Premium Clients
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