COMPUTING CAMPUS UNIVERSITY OF WISCONSIN-MADISON

Transcription

1 COMPUTING ON CAMPUS WHAT STUDENTS NEED TO KNOW UNIVERSITY OF WISCONSIN-MADISON

2 COMPUTI ON CAMP

3 NG US Getting Started 4 My-UW Madison 5 On-Campus Internet Connections 7 Off-Campus Internet Connections 14 Help Desk 15 Protect your Computer and Identity 16 Be a Good Net-Citizen 17 Purchasing Technology 17 Advice and Information 17 Tech Store 18 Online Tech Store 19 Apple and Dell Computer Discounts 19 WISC Software 20 Other Software 21 Accessories and Supplies 21 Rentals 21 Equipment Service and Repair 22 Training 23 TechNews 25 Assistive Technology 26 Directory Back Cover

4 The Division of Information Technology (DoIT) coordinates the computing, networking, telephone, video, and other information technology services on the UW-Madison campus. DoIT offers expert consulting and advice to help you select and purchase computers, software and other IT-related products and services to achieve your academic goals. 3 Visit the Tech Store (in Computer Sciences at 1210 West Dayton Street or Health Sciences at 750 Highland Avenue), shop online at techstore. doit.wisc.edu, contact us at (608) 264-DOIT (3648), info@doit.wisc.edu or click on the Chat icon at the top of every online Tech Store page.

5 GETTING STARTED Your NetID is your unique key to accessing numerous campus services such as My UW-Madison, WiscMail, course enrollment, My WebSpace, WiscCal, your class schedule, student records, work records and more. If you haven t already done so, activate your NetID. You can activate your NetID from any computer with Internet access and a web browser by going to my.wisc.edu, clicking on Activate my NetID, and following the online instructions. 4

6 MY UW-MADISON My UW-Madison (My UW) is a secure, easy-to-use gateway to personalized campus information and services. When you log on to My UW at my.wisc. edu you get secure access to content based on your NetID and password. You can customize My UW to meet your unique needs by adding, arranging and removing features from your display. You can even change the layout of My UW to match your style. My UW is organized into several tabs, and under each tab are numerous modules of information (e.g., links, applications, data) related to the tab subject. Some of the useful information you can find at My UW includes: STUDENT CENTER: You can search for course offerings, enroll in courses, add or drop classes, access or epay your tuition, check on the status of your financial aid application, accept or decline your financial aid award, review your class schedule, check your grades, and update personal information, including your address and phone number. WISCMAIL: Your web-based account provides you with unlimited storage and includes spam and virus filtering. 5

7 MY WEBSPACE: Your personal online storage (1GB) allows you to store files such as homework, notes, papers, and graphic images; host a personal website; share files with others; or do team projects online. WISCCAL: A personal, interactive scheduler that enables you to combine your class schedule, academic calendar, personal appointments, and events into one handy, interactive calendar. LEARN@UW: A course website your professor may use to help teach or supplement your classes. Includes course management for online quizzes and tests, class discussion groups, document sharing, course events calendars, and grade postings. WISCALERTS: Sign up for UW-Madison s text messaging emergency notification system. You will receive a text message in the event of a life-threatening, personal safety emergency. CAMPUS CHAT CONNECTIONS: Provides an online clearinghouse for campus-wide chat services including Ask Bucky, Ask a Librarian, DoIT Help Desk, Ask a Trainer, GUTS, the Writing Center and the DoIT Tech Store. UW LIBRARIES SERVICES: Access your UW Libraries account (My MadCat) to see items checked out, renew items, check library requests, and check library fines and fees. 6

8 ON-CAMPUS INTERNET CONNECTIONS UW-Madison offers a variety of options for on-campus Internet access. These include ResNet, campus computer labs, laptop checkout, Internet kiosks, and the campus wireless network. RESNET: This service of University Housing provides a direct Ethernet connection in all University Residence Hall rooms. ResNet also offers wireless access in most common areas of UW Housing residences. For more information on using these services, visit the ResNet website at or call (608) COMPUTER LABS: UW-Madison provides 19 computer labs located across the campus. Anyone with a valid UW-Madison ID can use the computers free of charge. With more than 1,000 computers, the labs provide access to the Internet and popular word processing, spreadsheet, and statistical software packages, as well as course-specific offerings. These resources are available for both Windows and Macintosh users. The labs also provide access to color printers, scanners, and digital editing resources. Consultants are on duty to help you get started and to answer questions. 7 Most labs are open into the evening and on weekends. Computers are usually available with little or no waiting. At peak times, such as the end of each semester, certain labs can be very busy. For details

9 of each lab s location, hours, available hardware and software, and accessibility, see the website at (see map on page 10) 8

10 1. CALS Rms. 149 & 150, Animal Science (608) College Library Rm. 2250, Helen C. White Hall (608) HSLC Ebling Library Rm. 2355/3340, Ebling Library (608) LSS Rm. 464, Van Hise Hall (608) Memorial Library Rm. 140 (608) MSC/CfLI at Red Gym 2nd Floor, Red Gym (608) COMPUTER LABS 7. Steenbock Library 2nd Floor (608) (Windows only) 8. Student Activities Center 4th Floor, 333 East Campus Mall (608) TLC at Chadbourne Hall* Rm. 113 (608) TLC at Phillips Hall* 2nd Floor, Rm. 214 (608) TLC at Kronshage Hall* Lower Level (608) TLC at Lakeshore Hall* Rm. 1112, Lakeshore Hall (608) TLC at Liz Hall* Rm. 3414, Elizabeth Waters Hall (608) * UW Housing students only 19. Wendt Commons 2nd Floor (Windows only) 18. Union South 2nd Floor (608) TLC at Witte Hall* Rm. 101 (608) TLC at Smith Hall* 1st Floor (608) TLC at Sellery Hall* Rm. 12 (608) TLC at Ogg Hall* 1st Floor (608)

11 Campus Dr. Highland Ave. Walnut St. 3 Marsh Dr. WEST CAMPUS Campus Dr. WEST CAMPUS Elm Dr. 1 Willow Dr Babcock Dr. 7 Regent St. Monroe St. Orchard St. Randall Ave. 18 Johnson St. Spring St. 19 Brooks Henry Mall University Ave. Charter St. 4 Observatory Dr Park St. Dayton St Lake St. Frances St. State St. 5 Langdon St. 6

12 INTERNET KIOSKS: Over 120 conveniently located kiosks provide easy access to the Internet. You can stop at a kiosk to check your My UW- Madison site, find information on the web, or access web-based . For more information on kiosks go to Kiosk locations include: 1. ASM Student Activities Center 2. Art Lofts 3. Bascom Hall 4. Biochemistry Addition 5. Biochemistry Building 6. Birge Hall 7. Brogden Psychology Building 8. Chamberlain Hall 9. Chemistry Building 10. Computer Sciences and Statistics 11. Education Building 12. Educational Sciences 13. Genetics-Biotechnology Center Building 14. Health Sciences Learning Center Lathrop Hall 16. Helen C. White Hall (College Library) 17. Law School 18. McBurney Center 19. Memorial Union 20. Microbial Sciences 21. Middleton Building 22. Mosse Humanities Building 23. Natatorium 24. Nielsen Tennis Stadium 25. Noland Zoology Building 26. Rennebohm Hall (Pharmacy Building) 27. SERF 28. Sewell Social Sciences Building 29. Shell 30. Sterling Hall 31. Teacher Education Building 32. Union South 33. Van Hise Hall 34. Van Vleck Hall 35. Welcome Center (21 N. Park St.) 36. Wisconsin Institutes for Discovery

13 23 Campus Dr. Highland Ave. Walnut St. WEST 24 CAMPUS 26 Marsh Dr. 14 Campus Dr. WEST CAMPUS Willow Dr. Elm Dr. 29 Babcock Dr Regent St. Monroe St. Orchard St. Randall Ave Observatory Dr. Spring St Charter St Park St. Dayton St Brooks Johnson St. University Ave Lake St. Frances St. State St. Langdon St.

14 EQUIPMENT FOR LOAN: Wireless laptops, cameras, ipads, audio recorders and other electronic equipment are available for free 3-day checkout to anyone with a valid UW-Madison ID. Laptops come equipped with basic productivity software that allow you to write a paper, create a spreadsheet, update or review class notes and project deadlines, or catch up on world news. Please check specific locations for equipment availability. Equipment checkout locations: CALS Computer Lab, Room 150, Animal Science, (608) College Library, Room 2250, Helen C. White, (608) Grainger Hall Business Library, 2200 Grainger Hall, (608) Health Sciences Learning Center, Ebling Library, (608) Memorial Library, Room 140, (608) Memorial Union DoIT Help Desk, Memorial Union, (608) 264-HELP (4357) Social Science Reference Library, Room 8432, Social Sciences, (608) Steenbock Library, 2nd Floor Computer Lab, (608) TLC at Chadbourne Hall, First Floor, Chadbourne Hall, (608) TLC at Kronshage Hall, Holt Commoms Front Desk, Kronshage Hall, (608) TLC at Liz Waters, Room 3414, Elizabeth Waters Hall, (608) TLC at Ogg Hall, First Floor, Ogg Hall, (608) TLC at Sellery Hall, Room 12, Sellery Hall, (608) TLC at Smith Hall, First Floor, Smith Hall, (608) TLC at Tripp Hall, Tripp Gatehouse, Tripp Hall, (608) TLC at Witte Hall, Front Desk, Witte Hall, (608) Union South, 2nd Floor, Room 221, (608) Van Hise Hall, Room 464, (608) Wendt Library, Circulation Desk, (608) For the most current information on laptop checkout, see www. doit.wisc.edu/ecs 13

15 WIRELESS: You can connect to the Internet using the campus wireless network. This fast and convenient connection offers Ethernet-like speed without the need to plug your computer into a data jack. To use this free service, your computer will need a wireless network card. Almost all campus buildings offer wireless access. To connect to the campus wireless network, open your browser, go to any web site and authenticate with your NetID. It s that easy. If you have questions or experience any problems with the wireless network, contact the DoIT Help Desk at 264-HELP (4357) or visit the wireless website at Off-CAMPUS INTERNET CONNECTIONS If you live off-campus (including the private residence halls) you have several options for connecting your computer to the Internet. These options vary in performance, convenience and cost. DSL, CABLE MODEM AND OTHER BROADBAND SERVICES: There are several commercial providers in the area who provide DSL, cable modem and other broadband services, such as Mad City Broadband, for a monthly fee. These services may also be provided as part of private residence hall fees. 14

16 help desk DoIT provides full Help Desk services. Phone and support is accessible seven days a week. At Help Online, helpdesk.wisc.edu, you will find answers to most common computing questions and you can send a request for more assistance to the Help Desk. You can chat with a Help Desk technologist in real time with LiveChat. Just click the Chat us icon at helpdesk.wisc.edu. Visit the DoIT Help Desk at one of our three locations. The main Help Desk is located in the Computer Sciences Building at 1210 W. Dayton Street. Additional Help Desks are located in the Memorial Union, 800 Langdon Street and Health Sciences Learning Center, 750 Highland Avenue. Help Desk services are available: Phone: HELP (4357), 7 days a week: 6 a.m. 1 a.m. help@doit.wisc.edu, 7 days a week: 6 a.m. 1 a.m. Walk-in Help Desk: Computer Sciences Building (1210 W. Dayton St.) Mon Fri: 7:45 a.m. 5 p.m. Health Sciences Learning Center (750 Highland Ave.) Mon Fri: 7:45 a.m. 5:30 p.m.; Sat: 10 a.m. 3 p.m. Memorial Union (800 Langdon St.) Sun: 12 p.m. 8 p.m. Mon Thur: 10 a.m. 8 p.m.; Fri: 10 a.m. 5 p.m. LiveChat: helpdesk.wisc.edu, 7 days a week: 8 a.m. 10 p.m. Web: helpdesk.wisc.edu 15

17 protect your computer & identity The security tips below are key to practicing safe computing. See wisc.edu/security for more information. Install the free Security Software (anti-virus and spyware protection) that is available at SOAR and the DoIT Tech Store and Help Desk locations. Keep your operating system patches up to date. Use the Virtual Private Network (VPN) when accessing the campus network from off-campus locations or when using wireless networks. Choose strong passwords and do not share them with others. Don t open or attachments from unknown sources. Never give out personal information or account numbers (e.g., Social Security number) in response to an unsolicited phishing request. Adjust your spam filters to ward off spam. Back up your computer data on separate media (i.e., external hard drive, flash drive, CD, DVD, etc.) and store in a secure place. Log out of applications fully, especially on public machines (e.g., campus kiosks) and quit web browsers. Limit the amount and type of identity information you post on social networking and other websites. 16

18 be a good net-citizen As a UW student, you are expected to adhere to campus IT policies that govern the use of the campus network and other electronic devices. Failure to follow these policies may result in loss of access privileges or other disciplinary actions. Respect copyright. Download only from legal sources. Turn off file-sharing. Be civil in your electronic communication. Be respectful of others privacy online. Use computing resources legally. purchasing technology ADVICE AND INFORMATION: Before you purchase technology products, contact DoIT for information and prices. For the latest advice and information, see buying.aspx. Then visit the Tech Store in person or online. 17

19 TECH STORE: The DoIT Tech Store has computing products available for viewing and testing, including computers, printers, monitors, software, network devices and more. Consultants can help you assess your computing needs and find solutions that fit your budget and academic requirements. 18

20 ONLINE TECH STORE: At the online Tech Store, you can find DoIT-recommended products, comparisons, information concerning compatibility and other advice. Check out the online Tech Store at techstore.doit.wisc.edu and click on the Personal Store button. APPLE AND DELL COMPUTER DISCOUNTS: UW-Madison has Higher Education discount programs for Apple and Dell computers. DoIT stocks and sells standard Apple computer systems and a select number of standard Dell computer systems. DoIT also provides links to the Apple Store for Education and Dell s Higher Education online store so you can build and order customized versions of these systems. To purchase either Apple or Dell products in person, visit one of the DoIT Tech Stores located at 1210 W. Dayton Street or 750 Highland 19

21 Avenue. To purchase online, go to techstore.doit.wisc.edu and click on the Personal Store button. Then choose the appropriate link in the upper-left corner of the page. When purchasing from Apple or Dell online or by phone, you can choose to have your computer shipped directly to your home or your campus residence. For computer recommendations and other information, see Computer Discounts at students/buying.asp. Tech Store consultants are available to discuss your computing needs and recommend appropriate solutions. Contact the consultants at (608) 264-DOIT (3648), click on the Chat icon at the top of every online Tech Store page, or in person at 1210 W. Dayton Street or 750 Highland Avenue. WISC SOFTWARE DISCOUNTS: There are many popular software programs available at educational discounts. The best discounts on the most popular products are through the WISC program. You can buy WISC products online at the WISC website at or in person at the two DoIT Tech Store locations: Computer Sciences at 1210 W. Dayton Street or Health Sciences at 750 Highland Avenue. WISC titles include: Adobe Acrobat Pro Adobe CS Design & Web Premium Adobe CS Master Collection Adobe Dreamweaver Adobe Photoshop Extended Adobe Lightroom Endnote Filemaker Pro Microsoft Office Microsoft Visio Pro Parallels Check the web for more titles. 20

22 OTHER SOFTWARE: The DoIT Tech Store sells additional software products such as word processing, spreadsheet, databases, statistics packages and programming languages to name a few. In person, you can pay with cash, personal check, Wiscard, Visa or MasterCard. Online, you can use Visa or MasterCard. For more information about software products, visit the online Tech Store at techstore.doit.wisc.edu or contact the Tech Store at (608) 264- DOIT (3648), info@doit.wisc.edu, or click on the Chat icon on the Tech Store website during normal business hours. ACCESSORIES AND SUPPLIES: The DoIT Tech Store carries RAM (memory), hard drives, scanners, printers, Ethernet cards, wireless cards, assorted cables and more at competitive prices. You can also purchase printer paper, laser printer cartridges, ink cartridges, mailing labels and more. For more information or assistance in selecting the right accessory for you, contact the Tech Store at (608) 264-DOIT (3648), info@doit.wisc.edu or click on the Chat icon on the Tech Store website during normal business hours. To shop online, go to techstore.doit.wisc.edu. RENTALS: DoIT offers laptops, projectors and projector screens for daily, weekly, monthly or semester rental. Both Dell and Apple laptops are available. For more information about rental options, see or rentals@doit.wisc.edu. 21

23 EQUIPMENT SERVICE AND REPAIR: DoIT is an award-winning, authorized warranty service center for Apple and Dell computers and for HP laser printers. We also service many other brands of PCs, but cannot honor their warranties. Manufacturer s warranties range from one to four years, depending on the manufacturer and the product. Other services include installation and repair for selected software and hardware, data recovery for lost data or a failing hard drive, and a virus evaluation, detection and removal service. For more information on these and other services, call (608) 264-HELP (4357) or check the website at 22

24 training FREE CLASSES FOR STUDENTS: The Software Training for Students program offers free training to UW-Madison students. The student-led classes are generally two hours in length and are offered in convenient locations at times throughout the week. Over 200 classes are also available online. Course schedules are available at multiple campus locations or at Call or , or for more information. COMPUTER WORKSHOPS/SHORT COURSES: For a greater variety of computing/programming training topics, consider a feebased course. For schedules and fee information, go to the DoIT Professional and Technical Education website at edu/training/pte. 23 LIBRARY WORKSHOPS: UW-Madison libraries offer workshops throughout the semester to all campus users at no cost. These workshops cover a wide range of topics including overviews of library resources and services, information management software like RefWorks and EndNote, using Google to do research, and finding books and articles. A number of the workshops focus on using subject-specific information resources. Check out the current semester s workshop calendar by going to library.wisc.edu/ workshops/workshop-date.html or by contacting the Library and Information Literacy Instruction Office at libinstruct@library. wisc.edu or (608)

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26 25 technews TechNews is DoIT s information technology e-newsletter that brings you information about the latest computing trends, computing services, and more. Published twice a month through the school year, TechNews has articles related to instruction and technology issues with tips and hints on better use of the UW s computing resources. From novice to power user, you ll find something of interest. Look for special prices and new products in the Tech Store, training opportunities, Q&A, where to find useful websites and more. TechNews provides summaries of longer stories, with links to more detail if you want them.

27 assistive technology WEBSITES: UW-Madison has implemented a policy to make the web more accessible for people with vision, hearing or other disabilities. For more information on web accessibility issues, go to the website at COMPUTER LABS AND KIOSKS: Most of the open computer labs are equipped with adjustable tables to improve wheelchair access. All the computer labs have assistive technology including screen reader, screen magnification software and reading/writing tools networked to the workstations. Internet kiosks have accessibility features activated to ensure that they are more accessible to users with disabilities. 26

28 DIRECTORY COMPUTING INFORMATION FOR STUDENTS HELP DESK 6:00 a.m. 1:00 a.m., 7 days a week (608) 264-HELP (4357) help@doit.wisc.edu helpdesk.wisc.edu WALK-IN HELP DESK Computer Sciences 1210 W. Dayton Street Monday Friday: 7:45 a.m. 5 p.m. Health Sciences 750 Highland Avenue Monday Friday: 7:45 a.m. 5:30 p.m. Saturday: 10 a.m. 3 p.m. Memorial Union 800 Langdon Street Sunday: 12 p.m. 8 p.m. Monday Thursday: 10 a.m. 8 p.m. Friday: 10 a.m. 5 p.m. COMPUTER REPAIR 1210 W. Dayton Street Monday Friday: 7:45 a.m. 5 p.m. (608) 264-HELP (4357) repair@doit.wisc.edu TECH STORE (608) 264-DOIT (3648) info@doit.wisc.edu techstore.doit.wisc.edu Computer Sciences 1210 W. Dayton Street Monday Friday: 7:45 a.m. 5 p.m. Health Sciences 750 Highland Avenue Monday Friday: 7:45 a.m. 5:30 p.m. Saturday: 10 a.m. 3 p.m. TRAINING Various locations (608) or sts@doit.wisc.edu facebook.com/uwdoit twitter.com/uwdoit 5/12