JOB DESCRIPTIONS Page 1 JOB TITLE: DIRECTOR

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1 JOB DESCRIPTIONS Page 1 JOB TITLE: DIRECTOR Reports to: Board of Trustees Education and Work Experience: Masters of Library Science from a library school accredited by the American Library Association required. Preferred qualifications include four years of library work experience; two years administrative library work experience; two years of supervisory experience. Decision Making Authority: The Director operates under the general guidance of the Library Board, making independent decisions and judgements within the parameters of policies and budget determined by the Board. Required Competencies: Comprehensive knowledge, skill and ability in every phase of the public library field Experience in a wide range of public library work Exceptional written and oral communication skills Strong ability to establish and maintain effective working relationships with superiors, associates, staff, and the general public. Strong knowledge of library automation system Attention to detail Ability to exercise initiative and good judgment. Excellent decision making skills. Talent for creative problem solving. Ability to prioritize and carry out numerous tasks simultaneously. Excellent supervisory skills. Drafts and recommends policy to the Library Board Plans for the implementation of public library goals and objectives Directs the operations of all aspects of library service Leads the development, evaluation, and administration of all library programs Reviews and refines procedures to produce optimal service Directs the development and maintenance of the library collection Directs the development, repair and maintenance of the Library facilities Implements policy as determined by the Board Prepares and presents the annual budget requests to the Library Board Directs and controls the expenditure of library funds within the constraints of approved budgets Represents the library at functions of the State Library, library consortiums and cooperatives, other public libraries, library associations and community groups Prepares statistical reports on library finances and services for the State Library and the Board Coaches, schedules, evaluates and supervises staff department heads

2 JOB DESCRIPTIONS Page 2 JOB TITLE: ADMINISTRATIVE MANAGER The Administrative Manager is a member of the Library Leadership Team. He provides excellent customer service to his primary customers, the Public Service Team Leaders. He also works with vendors, contractors and service providers to make sure the library building and equipment stay in tip-top shape. He is a leader who inspires confidence and respect from the entire library staff. He is a creative problem-solver, but more importantly he is proactive and addresses problems before they happen. Reports to: Director Classification: Two Education and Work Experience: Three years of relevant work experience or a bachelor s Degree in relevant field. Library of Michigan Basic Workshop is required for employees who do not have two years of work experience in a public library at the time of hire. Completion of Leading with Zing or similar training. Completion of The Art of Giving Great Service from ZingTrain or similar training. Required Competencies: Ability to plan, implement and manage complex projects Comprehensive skills with office software including word processing and spreadsheets Good attention to detail Excellent communication skills, both written and oral Exceptional problem-solving skills Open-minded and open to change Administrative: Acts with the authority of the Director in the Director s absence Building and Security: Develop and implement schedules for routine building maintenance and security Ensure that parking lot, lawn and grounds are well maintenance Identify and address building and furnishings maintenance issues Supervise housekeeping staff to ensure cleanliness of library Records and Bookkeeping: Collect and count payment for all overdue fines, copier fees etc. Maintain personnel, board and other library records Make purchases and/or recommendations for purchases of supplies Prepare financial reports for Director, Board and auditor Provide bookkeeping services using accounting software Sort mail and distribute to appropriate staff Work with contractor to process payroll services Equipment and Technology: Administer the library s accounts Ensure computer and network security Ensure maintenance and repair of equipment as needed Maintain inventory of equipment Place orders and/or make recommendations for purchases to meet those needs Work closely with all teams to determine their equipment needs Work with contractors on design and development of website Marketing and Communications Develop publicity materials including flyers, newsletters and press releases Facilitate internal communication to keep all staff informed of upcoming changes and events Maintain up-to-date information on the website and social media Oversee all signage inside library Work closely with leaders to develop and implement marketing plan Work with the local news media to assure the library s services and activities are publicized Volunteer Management Act as liaison with the Friends of the Library

3 JOB DESCRIPTIONS Page 3 Recruit and manage volunteers Work with leaders to identify tasks appropriate for volunteers 1.0 hours Confirm upcoming calendar of events with Public Service Team Leaders 0.5 hours Schedule repair work with plumber 0.5 hours Order supplies for housekeeping 1.0 hours Prepare financial report for Board meeting 1.0 hours Submit payroll for processing 0.5 hours Distribute mail 0.5 hours Call Internet service provider to discuss issues 2.5 hours Prepare monthly newsletter 1.0 hours Attend Friend s Board meeting 1.0 hours Update website

4 JOB DESCRIPTIONS Page 4 JOB TITLE: HOUSEKEEPER The Housekeeper takes pride in maintaining a clean, welcoming library building for our community. She loves it when people say, "This is a beautiful library!" because she knows she s the one who made it that way. Reports to: Administrative Manager for Building and Security Classification: Five Education and Work Experience: High school diploma Ability to lift and carry 20 pounds Ability to stand and or walk continuously during four-hour shift Ability to work outdoors in all weather for short periods (fifteen thirty minutes) Can identify what needs to be done in order to maintain a clean building Can squat, bend, stretch, climb and balance as required for cleaning and maintenance from floor to ceiling Self-motivated; ability to work with little supervision Essential functions: Clean and stock bathrooms Clean all windows and glass doors Clean kitchen areas including sinks, cabinets and refrigerators Dust and clean all surfaces Maintain all areas in a clean and sanitary condition Vacuum, mop and/or sweep all floors Example of a Typical Work 4.5 Hour Day: The work of the Housekeeper follows a routine; while there will be some variation, most days will be similar to the example provided below. 1.5 hours Vacuum floors 1.0 hours Clean and stock bathrooms 1.0 hours Clean tables and chairs 0.5 hours Clean water fountains 0.5 hours Clean staff lounge

5 JOB DESCRIPTIONS Page 5 JOB TITLE: CATALOGING AND CIRCULATION TEAM LEADER The Cataloging and Circulation Team Leader is a member of the Library Leadership Team. She models exemplary customer service for not only her team, but for all library employees. She takes tremendous pride in a collection that is orderly, clean and neat in appearance and a catalog that is accurate in every detail. Her team handles hundreds of records and transactions each day and she understands that getting them all right the first time is mission critical. Reports to: Director Classification: One Education and Work Experience: Five years of relevant work experience in a library setting. Employees in this position with a Masters of Library Science from an ALA accredited university receive a higher salary. Employees who do not have an MLS must obtain Advanced Cataloging Certification from Michigan Collaborative for Library Services Completion of The Art of Giving Great Service from ZingTrain or similar training Completion of Leading with Zing or similar training Ability to create a cohesive and motivated team Ability to plan, implement and manage complex projects which require accuracy and attention to detail Excellent communication skills both written and verbal Excellent problem-solving skills Flexible and open to change Strong attention to detail Strong skills with office software including word processing and spreadsheets Understand cataloging principles and practices Understand circulation policies and practices Understand database structures including bibliographic records and MARC records Develops and implements plans for continued improvement in circulation and cataloging services Develops and implements projects to encourage circulation of the library s collection Oversees cataloging and processing of all library materials Plans, organizes and supervises all circulation and cataloging services including ILL Responsible for maintenance and upgrades of ILS and ILL systems Trains team to carry out cataloging and circulation practices 1.0 hours Check books out for patrons 1.0 hours Run interlibrary-loan overdue reports and resolve issues 1.0 hours Call patrons to let them know the books they have requested through interlibrary-loan are ready 1.0 hours Copy-catalog a small box of new books 0.5 hours Help newest employee resolve issue with patron who disputes overdue fines 0.5 hours Register new patrons and introduce them to our services. 0.5 hours Meet with team to discuss recent changes in procedures for video check-outs 1.0 hours Run report of books set to lost and call patrons 0.5 hours Update receipt printer messages 0.5 hours Call patron who has returned empty video case

6 JOB DESCRIPTIONS Page 6 JOB TITLE: CATALOGING AND CIRCULATION TEAM MEMBER III The Cataloging and Circulation Team Member likes order and structure. She has a thorough understanding of the complex and uncompromising rules that govern the library s catalog and circulation system. She also understands that great customer service requires bending the rules once in a while. Reports to: Cataloging and Circulation Team Leader Classification: Three Education and Work Experience: Three years of relevant work experience in public library and a high school diploma. Advanced Cataloging Certification from Michigan Collaborative for Library Services. Completion of Customer Service Express by ZingTrain or similar training Ability to carry out projects which require accuracy and attention to detail Ability to work effectively as a team member Ability to work with office software including word processing and spreadsheets Excellent communication skills Good judgment Good problem-solving skills Understand of circulation practices and policies Understand cataloging principals Assists with catalog and collection maintenance projects Assists with projects to encourage circulation of the library s collection Uses the ILS system to carry out circulation services for the public Uses the ILS system to catalog library materials 0.5 hours Check books out for patrons 1.0 hours Check books and sort for re-shelving 1.0 hours Pull books on hold from shelf and call patrons to notify them 1.0 hours Original cataloging of several new items 2.0 hours Copy cataloging for new videos 1.5 hours Process large box of new books and place on shelf 0.5 hours Change shelving location code for items moving off of new book shelf

7 JOB DESCRIPTIONS Page 7 JOB TITLE: CATALOGING AND CIRCULATION TEAM MEMBER IVV The Cataloging and Circulation Team Member is always focused on the customer. She takes every opportunity to use her frequent one-on-one communications with customers to promote the library. Although most of her customer interactions are routine and brief she finds ways to makes each customer feel valued. Reports to: Cataloging and Circulation Team Leader Classification: Four Education and Work Experience: High School diploma Library of Michigan Basic Workshop Completion of Customer Service Express by ZingTrain or similar training Ability to carry out projects which require accuracy and attention to detail Ability to work effectively with other team members Ability to work with office software including word processing and spreadsheets Demonstrate understanding of circulation practices and policies Good communication skills Good problem-solving skills Good work ethic Uses the ILS system to carry out circulation services for the public Assists with catalog and collection maintenance projects Assists with projects to encourage circulation of the library s collection 3.0 hours Check books out for patrons 2.0 hours Check books and sort for re-shelving 0.5 hours Register new patrons 1.5 hours Inventory audiobooks 0.5 hours Call patrons to let them know the books they had placed on hold are now available

8 JOB DESCRIPTIONS Page 8 JOB TITLE: CATALOGING AND CIRCULATION TEAM PAGE The Cataloging and Circulation Team Page. Reports to: Cataloging and Circulation Team Leader Classification: Five Education and Work Experience: High school diploma Ability to lift and carry 10 pounds Ability to stand and or walk continuously during four-hour shift Can squat, bend, stretch, climb and balance as required for re-shelving books Self-motivated; ability to work with little supervision Excellent attention to detail Ability to understand library filing systems Ability to put items in proper shelf order Essential functions: Place returned items onto shelf in proper order Maintain books in proper shelf order Example of a Typical Work 4.5 Hour Day: Almost all of a Page s time is spent placing items onto the shelves; there is little variety in the work. 4.0 hours Place returned items onto shelf in proper order 3.5 hours Maintain books in proper shelf order

9 JOB DESCRIPTIONS Page 9 JOB TITLE: COMMUNITY ENGAGEMENT TEAM LEADER The Community Engagement Team Leader is a member of the Library Leadership Team. She furthers the mission of the library by building relationships with community organizations. If you want to know who in the community is doing what- she is the one to ask. She has outstanding listening skills that allow her to understand the needs of others. She is a resourceful and creative problem-solver. She can manage complex projects; she sees the big picture and at the same time understands the importance of focusing on the details. Reports to: Director Classification: One Education and Work Experience: Four years of relevant work experience or a bachelor s Degree in relevant field. Employees in this position with a Masters of Library Science from an ALA accredited university receive a higher salary. Library of Michigan Basic Workshop is required for employees who do not have two years of work experience in a public library at the time of hire. Completion of The Art of Giving Great Service from ZingTrain or similar training Completion of Leading with Zing or similar training Ability to create a cohesive and motivated team Ability to plan, implement and manage complex projects Comprehensive skills with office software including word processing and spreadsheets Excellent communication skills, both written and verbal Excellent problem-solving skills Flexible and open to change Strong attention to detail Builds and maintains relationships with a wide variety of organizations in our community Develops partnerships and collaborations with organizations in our community that have missions aligned with our own Develops programs and events which are responsive to the community s information and entertainment needs Identifies opportunities for the library to serve the community s information and entertainment needs 1.5 hours Present information about the library s services for special needs population at a meeting of area human services agencies 0.5 hours Meet with Director to discuss possibility of new services for special needs population 0.5 hours Order supplies for upcoming after-hours event 0.5 hours Return call from organization interested in setting up a display at the library 1.0 hours Meet with team to finalize plans for upcoming after-hours event 0.5 hours Reply to inquiries about availability of library s meeting space 1.0 hours Drop off brochures about library services, deposit collection items and meet with director of organization serving area seniors 1.0 hours Work on promotional materials 0.5 hours Return call from patron upset about content of recent library program 0.5 hours Track statistics and prepare reports

10 JOB DESCRIPTIONS 10 JOB TITLE: COMMUNITY ENGAGEMENT TEAM MEMBER The Community Engagement Team Member cultivates relationships with organizations in our community. A typical work day is made up of a couple meetings and several phone calls, some paper work and dozens of small, absolutely essential tasks. He keeps a to-do list and a detailed calendar but knows that the person in front of him comes first no matter what else is on his to-do list. Page Reports to: Community Engagement Team Leader Classification: Three Education and Work Experience: Three years of relevant work experience or an Associate s Degree in relevant field. Library of Michigan Basic Workshop is required for employees who do not have two years of work experience in a public library at the time of hire. Completion of Customer Service Express by ZingTrain or similar training Ability to coordinate and carry out complex projects Ability to work effectively with other team members Comprehensive skills with office software including word processing and spreadsheets Excellent communication skills Flexible and open to change Good problem-solving skills Builds and maintains relationships with a wide variety of organizations in our community Develops partnerships and collaborations with organizations in our community that have missions aligned with our own Develops programs and events which are responsive to the community s information and entertainment needs Identifies opportunities for the library to serve the community s information and entertainment needs 1.0 hours Attend meeting of community development committee 0.5 hours Meet with Team Leader to discuss library involvement in upcoming community development projects 0.5 hours Set-up room and refreshments for writer s group meeting 1.0 hours Facilitate writers group meeting 1.0 hours Meet with Team Leader to finalize plans for upcoming after-hours event 0.5 hours Copy hand-outs for presenter for upcoming after-hours event 0.5 hours Set-up speakers and computer screen for after-hours event 1.0 hours Cover information desk while other staff take lunch 0.5 hours Clean-up after after-hours event 1.0 hours Prepare display of books to highlight topic of upcoming program

11 JOB DESCRIPTIONS 11 JOB TITLE: INFORMATION AND READERS SERVICES (IRS) TEAM LEADER The Information and Readers Services Team Leader is a member of the Library Leadership Team. She can find the right book for any reader. She loves the process of searching for information whether its minutia or metaphysical. She sets the standard of excellence in reference service for her team and for the whole library. She takes pride in developing our collection of materials to meet the information and reading needs of our community. Page Reports to: Director Classification: One Education and Work Experience: Four years of relevant work experience in a library setting or a bachelor s Degree in relevant field at time of hire. Employees in this position with a Masters of Library Science from an ALA accredited university receive a higher salary. Completion of The Art of Giving Great Service from ZingTrain or similar training Completion of Leading with Zing or similar training Ability to create a cohesive and motivated team Ability to plan, implement and manage complex projects Attention to detail Comprehensive skills with office software including word processing and spreadsheets Effectively use Internet and database search strategies Excellent problem-solving skills Excellent communication skills, both written and verbal Familiar with technologies and devises used by patrons for information and leisure reading Familiar with a wide range of literature and fiction genres Understand collection development practices and policies Understand principles of reference service and reader s advisory Helps patrons find the right book for their interests and information needs; trains the team do so the same Helps patrons utilize technology to find information and entertainment that meets their needs; trains the team do so the sameplans and organizes all information and readers services for adults Leads IRS team members in planning and implementing projects and programs designed to encourage patron interest in and usage of adult collections, online resources and the computer lab Responsible for all aspects of collection development for adult collections, including online resources Reaches out to local colleges and organizations to offer and promote the library s services Works to identify and meet the information and reading needs of our community 1.0 hours Read book reviews and order books for collection 0.5 hours Place requests for interlibrary loan for patrons 0.5 hours Answer reference and reader s advisory questions 1.0 hours Train class of high school students on how to use online databases 1.0 hours Show patron how to use library s e-book service 0.5 hours Meet with team to discuss recent patron conduct issue 1.0 hours Weed large print books 1.0 hours Develop genre guide for graphic novels 1.0 hours Train newest employee to place interlibrary loan requests for book club patrons

12 JOB DESCRIPTIONS 12 JOB TITLE: INFORMATION AND READERS SERVICES (IRS) TEAM MEMBER The IRS Team Member enjoys the process of learning, teaching and the researching. She can t wait to get her hands on the newest information technologies and devices. She is the one to beat in a Trivial Pursuit because she spends much of her work days chasing down the bits of trivial information that are very important to our patrons. She is a voracious reader and enjoys books from a variety of genres. And, above all else, she enjoys sharing her knowledge with others. Page Reports to: Information and Readers Services Team Leader Classification: Three Education and Work Experience: Three years of relevant work experience or an Associate s Degree in relevant field. Library of Michigan Basic Workshop is required for employees who do not have two years of work experience in a public library at the time of hire. Completion of Customer Service Express by ZingTrain or similar training Ability to work effectively with other team members Comprehensive skills with office software including word processing and spreadsheets Effectively use Internet and database search strategies Excellent communication skills Familiar with technologies and devices used by patrons for information and leisure reading Familiar with variety of literature and fiction genres Flexible and open to change Good problem-solving skills Understand principles of reference service and reader s advisory Helps patrons find the right book for their interests and information needs Helps patrons utilize technology to find information and entertainment that meets their needs Assists with collection maintenance projects Assists with implementing projects and programs designed to encourage patron interest in and usage of adult collections, online resources and the computer lab 0.5 hours Answer reference and reader s advisory questions 0.5 hours Help patron create, print and copy flyer about rummage sale 1.5 hours Assist computer lab patrons in finding information online 1.5 hours Facilitate meeting of local genealogists 1.5 hours Facilitate book discussion group 0.5 hours Show patron how to use library s e-book service 1.5 hours Inventory large print books

13 JOB DESCRIPTIONS 13 JOB TITLE: YOUTH SERVICES (YS) TEAM LEADER The Youth Services Team Leader is a member of the Library Leadership Team. He is a teacher who inspires a passion for learning. He strives to find the right book to enchant each child he serves and develops the collection with that goal in mind. He enjoys helping teens gain the skills they need to be successful in their personal and academic pursuits. He models excellent customer service for the entire youth services team. He reaches out to schools and other organizations to bring books to children wherever they are in our community. Page Reports to: Director Classification: One Education and Work Experience: Four years of relevant work experience or a bachelor s Degree in relevant field. Employees in this position with a Masters of Library Science from an ALA accredited university receive a higher salary. Library of Michigan Basic Workshop is required for employees who do not have two years of work experience in a public library at the time of hire. Completion of The Art of Giving Great Service from ZingTrain or similar training Completion of Leading with Zing or similar training Ability to plan, implement and manage complex projects Ability to create a cohesive and motivated team Effectively teach pre-literacy and literacy skills including basic reading, writing and comprehension Enjoy working with children from toddler to teens Excellent problem-solving skills Excellent communication skills Exercise initiative and good judgment Familiar with a wide range of children s and young adult literature Strong attention to detail Strong skills with office software including word processing and spreadsheets Understand collection development practices and policies Understand principles of reference service and reader s advisory Understand stages of child and adolescent development Helps young patrons find the right book for their interests and information needs; trains the team do so the same Helps young patrons utilize technology to find information and entertainment that meets their needs; trains the team to do the same Leads YS team members in planning and implementing projects and programs designed to encourage patron interest in and usage of adult collections, online resources and the computer lab Reaches out to local schools and organizations to promote and offer library services Responsible for all aspects of collection development for youth collections, including online resources Works to identify and help meet the information and reading needs of parents, teachers and children in our community 1.5 hours Provide book talk for third grade class 1.0 hours Lead library tour of Boy Scouts 1.0 hours Read book reviews and order books 1.5 hours Work with team to plan story times and upcoming programs 0.5 hours Show grandmother how to use computers in children s area 1.0 hours Work on promotional material for upcoming programs 0.5 hours Set-up crafts for next day s program 0.5 hours Track statistics and prepare reports

14 JOB DESCRIPTIONS 14 JOB TITLE: YOUTH SERVICES (YS) TEAM MEMBER The YS Team Member enjoys spending time with toddlers, tweens and teens. She can turn a child s momentary curiosity into a valuable teaching moment. She has a creative bent and can turn a popsicle stick and some construction paper into a Valentine, an American flag or a reindeer depending on the time of year. She knows Corduroy, Clifford, Hermione, Katniss, Percy and Ramona, and she knows where to find them all on the library s shelves. Page Reports to: Youth Services Team Leader Classification: Three Education and Work Experience: Three years of relevant work experience or an Associate s Degree in relevant field. Library of Michigan Basic Workshop is required for employees who do not have two years of work experience in a public library at the time of hire. Completion of Customer Service Express by ZingTrain or similar training Work Level: Broad responsibilities and decision-making authority. Ability to work effectively with other team members Comprehensive skills with office software including word processing and spreadsheets Enjoy working with children from toddlers to teens Excellent communication skills Familiarity with a wide range of children s and young adult literature Flexible and open to change Good problem-solving skills Understand principles of reference service and reader s advisory Very creative Assists with implementing projects and programs designed to improve young patrons pre-literacy and literacy skills and encourage a love of reading Helps young patrons find the right book for their interests and information needs Helps young patrons utilize technology to find information and entertainment that meets their needs 0.5 hours Help third-grader find books for school assignment 1.0 hours Prepare hand-outs for Boy Scouts upcoming tour 0.5 hours Set out crafts for story time 0.5 hours Clean up crafts after story time 1.0 hours Prepare crafts for next week s story time 0.5 hours Work on inventory of easy-reader books 0.5 hours Provide informal tour and information about library services to new patron 1.0 hours Facilitate fifth-graders book discussion group 1.0 hours Create display of books on American presidents 0.5 hours Register teens for upcoming after-hours event 0.5 hours Read reviews of YA books and make recommendations for purchase