White Paper for CapEm Datacenter Capacity & Performance Management

Transcription

1 White Paper for CapEm Datacenter Capacity & Performance Management White Paper for CapEm 2012 TriMetriks Software Solutions Page 1

2 Contents Terminology... 3 Introduction... 3 Challenges of most companies... 4 CapEm s Architecture... 4 A Product Comparison... 4 What does CapEm Do and why is it unique?... 5 What can you Do with CapEm?... 5 Business Oriented View Model... 6 Capacity Management Report (Expanded)... 6 Automated Combined Capacity / Service Level Management Reporting (Simple)... 9 RBAC (Role Based Access Control) Service Level Model Reports (Analysis Module) Drill Down CI Selection (Down from Business To IT Level) Trend / Prediction Graphs Analysis using thresholds Low and High (Inside and outside thresholds) / Rightsizing Availability Output formats Data Manipulation, filtering and trend - reevaluation How does CapEm solve the described Company issues? Potential Savings How do companies use CapEm? White Paper for CapEm 2012 TriMetriks Software Solutions Page 2

3 Terminology In this table terms used in the documentation are explained. Term CI BA BC Alert / Alarm RBAC ASM SLR SLA Capacity Change Explanation Configuration Item, Can be a Server, Database but also amongst others an application Business Application, level that holds actual Applications attached to CI s Business chain, service line representing business functionality for the customer Terms used in this document explaining the same thing Role Based Access Control, system used to allow users in an organization to allow or deny access to specific functionality in an application (Oracle) Asynchronous Storage Management (Way of looking to generic storage partition) Usually a ASM partition is formed out of an array of multiple disks ((made) invisible for the application using it) Service Level Report. Report that shows the results from the delivered service. It can be compared with the contracted SLA Service Level Agreement; Contracted managed service between customer and service organization Each CI has been configured to a certain Capacity configuration of time x. If this configuration for ever reason was changed, we can speak of a Capacity Change. CapEm will detect these capacity changes and indicate these with an indicator en date in the database Introduction This document is intended to educate the reader about the powerful capabilities of CapEm in controlling an Business and ICT Infrastructure in a very broad way. White Paper for CapEm 2012 TriMetriks Software Solutions Page 3

4 Challenges of most companies Most companies struggle in underneath different area s; - Performance Management, how do we keep up to speed and deliver a satisfying performing solution to both the (internal) users and customer demands at the same time? - Capacity Management, how do we manage (i.e. nowadays virtual environments require a whole new way of thinking and management (e.g. when we would only look at license and asset management), thus we can say that capacity management is not just juggling with absolute stock levels but a combination of taking into account current and future (predicted) load history together with the configuration parameters of the ICT infrastructure. Also the more generic question how to plan both performance and capacity development for near and more distant future, this seems often an horrendous task, since often details how to manage this are not available. Most certainly, no or sometimes little information is available about future demands in regards to both mentioned subjects. CapEm supports and assist in answering these complex questions by offering detailed information about the ICT infrastructure. CapEm s Architecture A Product Comparison What do the different products offer and what a their shortcomings? Most companies active in the service management and monitoring working field focus on monitoring single entities in the ICT infrastructure, some even offer to make a logical consistency by grouping White Paper for CapEm 2012 TriMetriks Software Solutions Page 4

5 servers together. CapEm s is actually using the concept of Business And IT Macro management using the customers business model and combining it with a combined view on system parameters, prediction into the future about the ICT infrastructure behavior. Adding automated SLA / Capacity Reporting it elevates the concept of capacity management to the next level. What does CapEm Do and why is it unique? CapEm s unique features include next to combining the measurements for most important essential system parameters for servers and databases together into one single picture, but most of all giving a prediction based on history data. This all is combined by using a macro view on the clients business and IT ICT infrastructure where other competitors offer a view on the current status based on single IT entities like a server or database. Furthermore TriMetriks decided to work in close corporation with NimSoft a supplier of state of the art agent / probe technology where TriMetriks has made an seamless integration of both solutions, leaving an extremely flexible and powerful combined solution capable to offer capacity and performance management services to a great variety of different clients. What can you Do with CapEm? CapEm enables business users to keep their Capacity of their Business and ICT Infrastructure for short and long future under control. CapEm envisions Capacity Management on an understandable White Paper for CapEm 2012 TriMetriks Software Solutions Page 5

6 level by using an unique view on the architecture combining customers Application and Business Service Line model with the technical architecture. Besides that it combines multiple system parameters for servers and databases and links these together to be seen into one single view. Analyzing load and the actual (capacity) utilization of your infrastructure can be monitored and analyzed using CapEm s own data analyzing module. Next to these very powerful feature CapEm offers an alert view on which users can take view events and take action. Business Oriented View Model Using the [Business Line Service Business Applications] the Customer s CMDB is mapped on Technical ICT Infrastructure containing CI s (Configuration Items). These CI s can be nested up to 6 levels deep; o Business Line Service Business Application Server Database(s) (MS SQL + Oracle Databases) Storage Mounts Database Data files / Table spaces By doing so business and IT are potential users of CapEm s Business IT view Model CBITM Capacity Management Report (Expanded) Shows a capacity report per datacenter on the summarized per datacenter: White Paper for CapEm 2012 TriMetriks Software Solutions Page 6

7 - Physical (no relations to applications of business line services) or Functional (Assignment to customer Application(s) and Customer Business Lines Service) - a summary per datacenter, for each virtual cluster including the virtual hosts, for all virtual machine clients, for all installed Bare Metals (non virtualized); - Shows Measured load over selected time span for measurement parameters CPU, Memory & Storage - Shows Virtual Client + Host Configuration - Shows free capacity per Client over selected period referenced to the client configuration Totals - Shows free capacity per Client over selected period referenced to the host configuration Totals - Shows free capacity per Client prediction for selected period referenced to the client configuration Totals - Shows free capacity per Client prediction for selected period referenced to the host configuration Totals - Performs stock management overviews of the different models and types of servers in the datacenter. White Paper for CapEm 2012 TriMetriks Software Solutions Page 7

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9 Automated Combined Capacity / Service Level Management Reporting (Simple) CapEm reports standard the following (per business Line service / per application); Trend information graphs combined for all measured system parameters CPU, Memory, Storage & Availability, Information for database data files & Table spaces, Mounted (File) Drive Storage Information all including the 90 day prediction, Capacity Changes on individual CI s, Calculated Technical Availability in % White Paper for CapEm 2012 TriMetriks Software Solutions Page 9

10 RBAC (Role Based Access Control) Offers users the ability to limit or just grant access to certain functionality of CapEm Service Level Model All defined CI s within CapEm have a (User Defined) Service Level attached, containing; Define Service Windows (Availability) Low and high thresholds for servers & databases for CPU, Memory and Storage Load Values User can be assigned to individual CI s or an entire Business Application, Business Line Service to be able to view only parts of their interest. Reports (Analysis Module) Drill Down CI Selection (Down from Business To IT Level) White Paper for CapEm 2012 TriMetriks Software Solutions Page 10

11 Trend / Prediction Graphs In the analysis Module an overview for the current application (and business line service) Analysis using thresholds Low and High (Inside and outside thresholds) / Rightsizing Using this feature the user is able to examine the behavior for the measurements for CPU, Memory & Storage for the selected set of CI s within a certain time frame. If the load values within this time White Paper for CapEm 2012 TriMetriks Software Solutions Page 11

12 frame are between the specific thresholds, the CI will be presented in the report with the following values; Resulting in a list of CI (whether they are CPU, Memory, Storage values from servers or databases) that comply to the rules that the user has set. This feature offers you the possibility to right-size your infrastructure and see whether the selected set still complies to your rules of necessary load utilization. Possible outcome could be that the selected set can be examined together with server management and explore the possibilities either to; Combine certain CI s with other CI s Off-load CI s Switch off CI s Availability Example of an availability view of applications, servers. These availability figures are taking into account the defined service level window for the selected CI(s) White Paper for CapEm 2012 TriMetriks Software Solutions Page 12

13 Availability data grid contains the following columns; Expressed over the selected time period in minutes and a percentage bound to the service level assigned to the specific CI Separate planned / unplanned maintenance, these figures are separately displayed Output formats Output can be generated in the popular formats like PDF, XLS, TXT and many others. Data Manipulation, filtering and trend - reevaluation Savitzky Golay (Noise Filtering, signal enhancement increasing trend reliability). Note that this filtering is default switched on. Signal Capping (On Load %), certain unwanted or known behavior can be removed, enhancing signal quality and increasing trend reliability Signal Deletion (Time Axis), it s possible to delete certain (unwanted) signal portions using high flexible date settings Switch Trend Calculation On-Off How does CapEm solve the described Company issues? White Paper for CapEm 2012 TriMetriks Software Solutions Page 13

14 TriMetriks knows by experience the problems that most companies with (large numbers) of CI s struggle with. Often the Capacity and or Performance Management Process does not have the adequate focus it needs. Actually is forms the basis of ITIL processes that rely on the output and analysis outcomes of the process like ALM (Application Life Cycle Management), Configuration and Asset management) Actually one off the basis of attacking this problem is to gather as much as possible information about the behavior and configuration of the ICT infrastructure is possible. CapEm s offers a lending hand and helps to ease the struggle. (Cost) investment is actually very low and the implementation length extremely low. Potential Savings Underneath is just a small example of the extreme powerful values of CapEm. TriMetriks uses a very bold statement in saying that in every IT infrastructure a potential of around 25% - 30% cost savings are possible. In actual figures: White Paper for CapEm 2012 TriMetriks Software Solutions Page 14

15 How do companies use CapEm? CapEm can be used in a variety of ways but most companies indeed CapEm to keep their capacity and performance management process (end thereby prevent unnecessary investments) in a way that is was intended. Implicitly it will open the possibility to open up the interaction with the internal (functional) and business users and give them the information about the status of their environment now and in the future. CapEm s powerful capacity report offers a wide range of possibilities. White Paper for CapEm 2012 TriMetriks Software Solutions Page 15