Comprehensive List of XenDesktop Event Log Entries

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1 Comprehensive List of XenDesktop Event Log Entries VDA Events 1200 Error Exception '%1' of type '%2' while starting the service. The service will now stop. When VDA fails to initialise or start. Renaming the Cdsutilities.dll file generates this Error Exception '%1' of type '%2' while starting the service. The service will initialize again Error The Citrix Virtual Desktop Agent Workstation Service could not contact the Citrix XenDesktop Server Service. Exception '%1' of type '%2' Error Ping request was rejected by the Citrix XenDesktop Server service. It may be unable to contact this workstation. Check that there is not a firewall blocking connections. When VDA fails to complete the start up process. When an error has occurred when sending period heartbeat to the controller. When a heartbeat was actively rejected by the controller Disconnect the Network Cable of the CDS or Worker. Enable the Worker s Firewall Info Agent starting. When the VDA starts Start the Worker successfully Error Failed to determine base OU (%1) When there is an error when determining the base OU. 1: Error when trying to get OU from the registry: <exception > or The AD Guid cannot be found from the registry: <exception > or COM Error Code: <COM Error code> : <> 1212 Info Determined base OU (%1) 1: GUID of the base OU When the GUID Base OU of the VDA has been successfully read from the registry, the AD object with the given GUID found and verified to have the expected structure. Once this has been log it will not be logged again until there is a failure in determining base OU. Set invalid permissions on the registry key holding the GUID. Start the Worker successfully Error Failed to start WCF services (%1). WCF services fails to start for any reasons Info Started WCF services OK. WCF started successfully Start the Worker

2 successfully Error Failed to get list of controllers (%1). When the agent fails to obtain the list of Controller from AD Set invalid permissions on the Controller Info Got list of controllers (%1). 1: A list of controllers DNS When the agent found a list of Controllers from AD Start the Worker successfully Warning Failed to resolve %1 in DNS (%2) Warning Register request to %1 at %2 failed (%3) Info Successfully registered with controller %1 at % Error Unable to register with any controllers; will retry later Info Session %1 started for user %2. 1: endpoint address of the controller registration service when resolving the HOST in the endpoint address in DNS or Not a DNS name 1: Endpoint address of the controller 2: IP address of the controller 3: Exception 1: Endpoint address of the controller 2: IP Address of the controller 1: session id 2: username of brokered user When the HOST entry inside the endpoint address cannot be resolved by DNS server or the HOST is not a DNS name. When there is an error while attempting to register with the controller When no exceptions were thrown when registering with the controller. When the agent fails to connect to any controllers in the list of controllers it found from AD. When a brokered session was created for a brokered user 1227 Info Session %1 ended. 1: session id When a brokered session is being removed 1228 Info Agent shutting down. When the agent started its shutdown sequence 1229 Info Agent shutdown complete. When the shutdown sequence completes Remove DNS records. Change the IP address of the controller. Add worker to a Virtual Desktop Group. Change permissions required for SCP. Launch a session. End a session. Shut down the Controller. Shut down the Controller.

3 Controller Events 1100 Error Exception '%1' of type '%2' while attempting to initialize the Controller Service. This service will initialize again. When the Controller encounters an exception on start up Error Exception '%1' of type '%2' while attempting to start the Controller Service. This service will now stop Info Controller is ready to accept connections. When the Controller fails to start. Controller Ready to accept Connections. Restart service Info Controller started. Once the Controller has started Restart service Error The controller encountered a problem communicating with Active Directory. Please run the Citrix Active Directory Configuration Wizard again. When the controller fails to contact IMA or the GUID returned from IMA isn t a valid AD object or the OU doesn t has the expected structure. Change OU name, or introduce some other AD-related error. Error details: '%1' Info Determined base OU (%1) 1: GUID of the OU found Base OU was determined and verified to have the correct structure Should appear on startup or recreate OU changed above Error Failed to start WCF services (%1). Failed to start up any WCF services 1114 Info Started WCF services OK. Good WCF. Should appear on startup Error Failed to publish service connection point (%1). Failed to update the controller SCP with the registration service endpoint point information Change permissions on SCP Info Published service connection point SCP has been updated Should appear on startup Error Properties in Active Directory for machine %1 are incomplete. The 'serviceprincipal' property is missing or incorrect. 1: Workstation. Worker SPN Not found. Change SPN Error Failed to resolve %1 in DNS. Falling back to NetBIOS name (%2) Error Request to %1 at %2 failed (%3). %1 = Workstation. 1: Worker s DNS name 2: Worker s IP address Cannot resolve Workstation in DNS. When there is an error while sending WCF request to a worker Change DNS name of a Worker. Shut down worker. 3: Exception 1120 Info Controller shutting down. Controller Stopping. Shut down Service Info Controller shutdown Controller Stopped. Shut down complete. Service.

4 1122 Error Failed to resolve NetBIOS name %1. Failing registration of worker %2. 1: DNS name of worker Cannot resolve NetBIOS name of Workstation. Change DNS entries. 2: worker s SAM account name 1123 Error Failed to apply settings on the Virtual Desktop Agent on machine %1. Reason:% Error Failed to apply session policies on the Virtual Desktop Agent running on machine % Error Failed to gather settings for virtual desktops. Reason:% Error Unauthorized request received from %1. 1: Worker ID (worker s SID + timestamp) 1: Worker ID (worker s SID + timestamp) 1: Message of the exception Unauthorized Worker Machine name. Failed to apply Static PortICA settings to worker Failed to apply dynamic policy settings to worker Failed to generate static settings for a worker Unauthorized Worker Machine. Enable firewall on worker.

5 XDS Subsystem Events 1300 Info Launch of virtual desktop '%1' by user '%2' was unsuccessful. Failure code: '%3'.. 1 = Virtual Desktop 2 = Username When the Session fails to launch Disconnect Workstation Info No available virtual desktops found for user '%1' when launching desktop group '%2' Info Virtual desktop '%1' rejected a request from the controller to prepare itself for a connection with error code '%2'. This occurred while the controller was processing a launch request by user '%3' of virtual desktop group '%4'. This generally indicates that the desktop is engaged in an activity such as rebooting, entering a suspended state, or processing a recent disconnect or logoff Info User '%1' already has an active session for desktop group '%2' Info Failed to reconnect session for user '%1' when launching desktop group '%2' Info Failed to obtain desktop group information for desktop group '%1' Info Failed to assign a virtual desktop to user '%1'. This may indicate a problem in communicating with the datastore Info Virtual desktop '%1' has been successfully assigned to user '%2' when launching desktop group '%3' Info Unable to connect to virtual desktop in maintenance mode for user '%1' when launching desktop group '%2'. 3 = Failure Code 1 = Username 2 = Desktop Group %1 = Virtual Desktop %2 = Error Code %3 = Username %4 = Desktop Group %1 = Desktop Group No available workstation found in the desktop group The workstation refused to prepare itself for connection. There is already an active session for the given user in the group. Failed to reconnect session for the user in the group Query Group Failed. Disconnect Workstations. Disconnect Workstation. Break connection to Data Store. Disconnect remote SQL Server. User Assignment Failed. Break connection to Data Store. Disconnect remote SQL Server. %1 = Virtual Desktop %2 = Username %3 = Desktop Group User Assigned successfully. Desktop Group (Workstation) in Maintenance Mode attempted connection. Assign Desktop to user. Put Worker into Maintenance mode and attempt to launch a session.

6 1309 Info An assigned virtual desktop was found for user '%1' when launching desktop group '%2', but no connection could be made. This may be because the desktop is not connected to a delivery controller, another user is already using the desktop, or it may still be initializing. Connection to Assigned Workstation Failed. Attempt to connect to a Desktop that is in use Info User '%1' attempted to launch a desktop from disabled desktop group '%2'. The launch request was rejected Info Controller has successfully contacted the license server % Error Controller cannot contact the license server % Error The licenses required by Controller are not present on the license server % Warn Your Citrix Desktop Delivery Controller license expired. The controller will try to request a new license from the license server % Warn Controller has entered the grace period. You have %1 hour(s) remaining before this controller stops providing desktop sessions Error Controller will now stop providing desktop sessions. This controller is no longer in or could not enter a licensing grace period Info Controller is successfully communicating with the license server %1. This controller has left the grace period..... %1 = Grace Period remaining (Hours).. Attempt to launch a disabled Desktop. Successful contact with the license server Unable to contact the license server. Required licenses not present (there may be some, just not the right ones). License expiry. Grace Period Entered. Grace Period Expired. Successful communication, License acquired Disable Desktop Group. Add License Server. Disconnect License server, or stop service. Should only Should only Should only Should only

7 1007 Error The version of the license server running on %1 is older than the version of Controller. Please upgrade your license server or specify a license server location with the correct version.. Old License Server Version Should only 1008 Error Controller is unable to retrieve the license server location. Check to see if the Citrix Independent Management Architecture service is running without errors. If necessary, set the license server location in the Access Management Console Error Controller is unable to retrieve the product edition. Check to see if the Citrix Independent Management Architecture service is running without errors. Controller cannot request licenses until it can obtain the product edition. No endpoint devices can connect. The product must be set to the same edition as your licenses Error Controller is unable to retrieve the product version. Check to see if the Citrix Independent Management Architecture service is running without errors. Controller cannot request licenses until it can obtain the product version. No endpoint devices can connect Warning You have exceeded the number of licenses available on the license server for this edition of Controller. The license server granted you an overdraft license. Wsxica cannot get the License Server details in persistent store. IMA service or the data store may be down. Wsxica cannot get the Product Edition details in persistent store. IMA service or the data store may be down. The edition is sometimes referred to as the Feature. Wsxica cannot get the Product Version details in persistent store. IMA service or the data store may be down. Overdraft License Issued. Incorrect Product version?. Stop IMA.

8 1012 Error A logon to this server has been denied because you have exceeded the maximum number of installed licenses for the %1 feature. The maximum allowed number of licenses for this feature is %2; you have %3 licenses for this feature installed on your license server. %1 = Feature. %2 = Maximum Available Licenses for Product Edition that allows %1. %3 = # of available licenses for %1 Maximum License Count Exceeded.

9 XDS Pool Management Events 1500 Error Pool '%1' could not start because it was unable to contact the server managing your hosting infrastructure on the given address: '%2'. 1: Pool Message Pool Management Address not found. Add invalid infrastructure address Error Pool '%1' could not start because invalid credentials were supplied: '%2' Error Pool '%1' could not start because of a server communication failure: '%2' Error Pool '%1' could not start because of exception '%2' of type '%3' Error In pool '%1', the following machines experienced server address not found failures: % Error In pool '%1', the following machines experienced invalid credential failures: % Error In pool '%1', the following machines experienced server communication failures: % Error In pool '%1', the following errors occurred on the given machines: % Error In pool '%1', the following machines failed to register with the controller within a reasonable time: %2. 1: Pool Message 1: Pool Message 1: Pool Message 3: Exception type 1: Pool 2: List of Machines 1: Pool 2: List of Machines 1: Pool 2: List of Machines 1: Pool 2: List of Machines 1: Pool 2: List of Machine Invalid Credentials. Server Communication Failure. Pool could not start. Address not found Invalid Credentials. Server Communication Failure. Generic Failure. Registration Failure.. Use incorrect credentials for infrastructure. Use invalid SSL certificate to communicate with infrastructure. XDS IMA Proxy Service Events 0001 Error Exception '%1' of type '%2' when starting the Citrix IMA Proxy Service. When the IMA Proxy Service fails to initialise or start

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