Quries and replies for the tender for the AMC of Server, Networking Products, UPS at 41 KMA ULBs. Name of the firm: CMC

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1 1 Provide onsite support and Maintenance Name of the firm: CMC Request to clarify whether comprehensive AMC (spare & labour) are required for the Bill of material or only FM support? Comprehensive AMC support including spare and labour support is required along with FM support. 2 Server system (HP RX 6600) with Red Hat Linux version 4 upgrade 4 ii) Network Core switch (D-link DGS3100) iii) Emerson 3 KVA UPS with 1 hour battery back up iv) Local Area Networking for the entire ULB. Requesting to provide detail (make,model,configuration,quantity) bill of material locationwise? Details provided in Annexure A of corrigendum 1 3 The vendor needs to provide central support for the stated ULBs for Please clarify whether the vendor have to provide central helpdesk from KUSP location or can be done from vendor's premises? Where is the present helpdesk for KUSP located for the equipment the services are sought and how many seater helpdesk?incase, located in KUSP, can the vendor use the existing facility including hardware & software? Central Helpdesk Support is to be provided from Vendor's Location and the composition of the same will have to be decided by the vendor. The existing helpdesk is maintained by the present vendor and the infrastructure can not be guaranteed for the selected vendor. 4 Management of connectivity with ULBs, proper management of all the servers, Computer Systems items at the ULBs. Request to share the WAN connectivity details? If helpdesk is at KUSP location,can Vendor can access the ULB servers through remote access to servers or KUSP network be given from central helpdesk?if helpdesk the ULB system using remote login facility as be located in vendor's premise can access be given for all location/wan aggregation all the locations are having internet facilities. point? 5 Maintenance of active part of IT infrastructure including LAN of ULBs and making the entire system operational including all hardware, software, LAN, maintaining the service level as mentioned above. Plz share the LAN diagram location-wise and details of the active components (including model,serial no,quantity)? LAN Diagram varies from location to location. Bidders may however visit the ULBs for better understanding. 6 Proactive maintenance of server, other items at ULBs and ensuring at least 99% uptime on quarterly basis.performance monitoring and management of all servers, peripherals, system software components, backup systems etc. Incase the bidder is not permitted to use the existing helpdesk,do the vendor have to provision automated monitoring tools for helpdesk,server,network,backup for proactive monitoring or KUSP is having?if KUSP is having request to share the details of the tools being used to deliver the service? KUSP does not have any such mandate, however, the matter being bidders prerogative, they will decide how to provide the services.

2 7 Facilitation of activities at ULB level such as server backups etc. What is the backup methodology & what is the frequency of the same?what are the tools,media used? Do we have to provide comprehensive AMC for backup also? If yes, then provide the detail configuration & quantity of backup devices? Complete backup is being taken at each ULB location every day at LTO drive. AMC support is required for the backup devices as well as mentioned in Annexure A. 8 UPS for Server system with Battery- Support and maintenance for 5 years Plz clarify whether battey(spares) is included in the scope of work for AMC at no extra cost? The battery is not included in the AMC, however, for UPS, the comprehensive AMC support is to be provided for 5 years. Unit price for battery is to be provided along with the bid as per the revised financial bid, but this unit price will not be considered for evaluation of financial bids. During the 5 years of AMC support, the required number of batteries are to be provided against the faulty batteries detected, as per the quoted price for the batteries. 9 Beyond 48 hours 5% of Quarterly Bill for each fault Request to clarify whether the penalty applicable is for Quarterly bill of affected item/location? Plz cap the penalty to a maximum of 10% of quarterly AMC value for the affected location? Panalty clause is applicable on entire quarterly bill for any fault. No cap on penalty will be there. Penalty clause has got revised and for the same, please see Corrigendum 1. Name of the firm: orange

3 this tender includes 41 nos HP rx 6600 (64 bit server), UPS & Network Switches. specially all the server are 64 bit Epic server, spares and authorized engineer are only available with the Original Equipment Manufacturer. SO OEM can only support this machine with desired SLA. so we would like to request you please mention bidder must submit tender specific manufacturer for this tender. MAF should be made MANDATORY & needs to be included in the Technical Evaluation Marking System as well. Support Service Window ( Indrectly Explained ) this project has got some components which can be primarily supported by OEM Engineers only hence allow consortium with OEMs.Consortium with OEMs will even ensure better and transparent services for CMU during maintenance period. Consortium is not allowed under the current scope of the project. b) Scope of work: Provide onsite support and Maintenance for 5 years for all the above mentioned 41 locations for the listed equipments below: i) Server system (HP RX 6600) with Red Hat Linux version 4 upgrade 4 ii) Network Core switch (D-link DGS3100) iii) Emerson 3 KVA UPS with 1 hour battery back up iv) Local Area Networking for the entire ULB. All the above stated items were supplied and installed starting from January, 2008 at the ULBs. Request to share the detail Asset List comprising Make,Model,SERIAL NUMBERS of each items like servers,storages,netowrking,local area networking,operating system license serial number etc ( Covered in Scope Of Work ) to enable us to identify which are having valid support life & which are decalared End Of Support by respective OEMs.This is very important aspect in order to get a smooth support & avoiding surprise deinal of support ny the successfull bidder during maintenance period. The same given in annexure A of corrigendum The tender should be accompanied by earnest money of Rs. 1,00,000/- (Rupees One Lakh only) by crossed Bank Draft/ Pay Order payable at Kolkata, drawn in favour of Change Management Unit. Please accept EMD in the form of Bank Guarantee and share the Bank Guarantee Format Cannot be considered

4 4. ISSUE OF TENDER DOCUMENT 4.1 Tender Documents are to be obtained by downloading from the website of Change Management Unit : Tender Documents downloaded from CMU, KUSP website shall be considered valid for participating in the tender process. During scrutiny, if any modification / correction etc. is noticed as compared to the original documents posted on the website, the bid submitted by such bidder is liable to be rejected in whole May we know the process CMU is going to follow in order to identify whether the ToR /RFP /Tender Document downloaded by Bidder or not as there is no user id/passowrd /Profile restriction to monitor the downloading of the tender document.some people can even forward the tender document to some bidder and bidder can submit the bid on the basis of forwarded bid. We will accept the Tender Document as long as it is in total conformity with the Document on the website. Any deviation will make the document liable for rejection. 1. Existence The Bidder should be a Registered Firm or Partnership Firm or a Company registered under The Companies Act of India. The Bidder should be operational in the Information Technology industry for at least 5 (Five) consecutive years, preferably in West Bengal, India Pre Merged or Pre Acquired Organization Credentials should be allowed to comply to the pre qualification/eligibility criterion of 5 years Existence.Please accept and allow Firms, which have lawfully changed their names and possess valid supporting documents confirming such change and fulfil all the qualification criteria as mentioned in the ToR, may bid in the tender. 2. Experience Please allow Global Project Experience as well instead of restricting it to India Only The firm/company should have handled at least Two (2).We, a global organization having presence in 166 countries have huge experience in similar projects in India for support and this kind of services oriented project. All of our Global Customers are being served maintenance, including help desk support, of server and from one of our Major Service Centre in India & by Indian Engineers only hence other IT equipments with valuation of 50 bringing in and allowing global bidders to bid will not only increase the healthy Cannot be considered Lakh each within the last 3 Financial years. Customer competition but it will also ensure that the end customer is ebing served by indian satisfaction certificates must be enclosed enginneers only with global backend support. along with the bid for each of the projects being declared, otherwise the bid will be rejected.

5 3. Financial Profile The bidder should have had an average turnover from supply/integration of Computer hardware/networking/software should be in excess of Rupees Twenty Five Crore (Rs. 25 Crore) in the last 3 financial years as revealed by audited accounts, as on 31st March, Audited balance sheet must be submitted to substantiate any claim. In case the bidder is engaged in other businesses, audited accounts, duly certified by the auditor, for the Information Technology Business only, would be considered Please allow and accept our Global Financial Profile /Financials as well instead of restricting it to India Only.Even pure Indian bidder's Audited Annualr Report will also have some financials figures contributed by their overseas project. Hence it should be vice versa. Means that a true global bidders like us should be allowed to submit thier global financials ( Consolidated ) to secure high scores in Technical Evaluation Marking.We will qualify even with existing 25 crore Turn Over Crieterion but having seen the technical evalaution matrix,we request you to amend and allow global financial credentials of the bidder also.otherwise this marking system is supporting only 2 bidders ( Indian MNC,national bidder with overseas branch ) As per bid requirement, the bidder is required to submit their total turnover, irrespective of any location. 4. SUPPORT INFRASTRUCTURE 4.1 The bidder must have its own office within the KMA Area for providing proper and in time support. The details of such centers need to be furnished along with address and contact number. 5. CERTIFICATIONS a) The bidder must have ISO 9001: latest Quality Standards Please elaborate more on this clause " Within KMA Area ". We do hope that Kolkata,Salt Lake comes under KMA area only and all these 41 locations can be covered /responded within 4 hrs SLA even. Since this is pure IT Service Management hence request you to add ISO which is a certificates given for ITSMS covering the lt infrastructure supportingn etworko perationsc entre, Security Operations Centre, External Server Managemen&t lt Service Desk environments deployed for the provision of lt infrastructure management service. And Include these Credentials into your technical evaluation matrix also with Points e.g. Min 20 Points to be given to Bidder having these ISO Certificates. Salt Lake is within KMA Area. Can not be considered at this stage.

6 6. BIDDER REGISTRATIONS AND LICENSES The bidder must have the following certificates/ Licenses: a) Valid Sales Tax/VAT Registration Certificate. b) Valid Service Tax Registration Certificate. c) Valid Trade License. d) Latest Income Tax clearance. e) Valid Employees Provident Fund registration certificate Please remove d) Latest Income Tax Clearence as IT authority of India stopped issuing IT Clearence Certificate instead requested buyer to ask for PAN copy /PAN from the contractor/bidder, Replace this with PAN copy from which a buyer can identify the tax related inputs by approaching IT Authority of India. Either Income tax clearance or the challan of submission of Income tax may be submitted. 2. MANPOWER The bidder must furnish the total no. of technical manpower in its payroll and declaration from HR department of the firm in its letter head is to be submitted in support of the same. [Please note that, technical manpower means the employees having a minimum qualification of B.Tech/B.E./BCA/B.Sc.(IT/CS)/MCA or equivalent]. Apart from the above, the list of their manpower to be engaged for this project along with the detailed profile of them is to be furnished in annexure as per table 3 below: Do we need to consider all technical manpowers ro be engaged for this project on our own payroll or sub contracting is allowed? Please allow Sub-contracting of Manpower " Outsourcing " in order to minimize the cost.. OR kindly include this clause " Bidders own Payroll Manpower proposed for this Project " into your technical evaluation matrix score board and give min 20 points.some bidder may score high marks having manpower on payroll but those would not be realy involved or engaged into this CMU Project. subcontracting is not allowed. Bidder has to deploy all the manpower from its own payroll. 4. SUPPORT AND MAINTENANCE REQUIREMENTS Help Desk Support:vi. Resolving all problems pertaining to all servers and equipments to ensure at least 99% uptime. This would include interfacing with all other third party vendors, ISPs and agencies involved in running of the IT infrastructure Please share the detail of third party vendors/isp/agencies,their respective offering /installation/products running in 41 ULBs in a Excel Format cpaturing Products,Bandwidth,Support Centre etc The same is not required as vendor management is out of scope for this project. On requirement for case to case basis, liaison has to be done with the vendors as will be mentioned.

7 2. Examination of Short listed Technical Bids Section C The short listed technical bids shall be examined for completeness and clarifications if any shall be sought for from the respective Bidders in case the same is considered essential. Technical evaluation criteria, sub criteria and point system for the evaluation of Full Technical Proposals are As requested earlier in this query sheet,reqyest to allow and accept bidder's global financials,project expriences and track record in ordcer to secure high scores followed by prompting healthy competition in financial bid evaluation. Apart from the turnover of the bidder as mentioned earlier, others can not be considered 8. PAYMENT SCHEDULE On equated quarterly basis at the end of each quarter against satisfactory services rendered. Kindly amend it to : On equated quarterly basis at the start of each quarter.cmu can deduct certain penalty in susbequent quarters if services are not rendered satisfactorily. Can not be considered 9. PENALTY Penalty for non-attendance/non rectification of problems reported would be imposed on the scales mentioned in the table below Please elaborate whether non-attendance OR non rectification would be the benchamrk for identifying penalty. If the conditions specified in the SLA is not fulfilled, penalty will be imposed. 8 SUBMISSION OF TENDER & DATE OF SIBMISSION 8.1 Deadline for submission of Tender Tenders must be received by CMU, KUSP at the following address not later than hrs. on Please extend this submission date for 10 working days or proportinate to the timeframe taken for clarifying the pre bid queries of the bidders. Can not be considered Name of the firm: TRISITA Marketting Pvt. Ltd

8 This tender includes 41 nos HP RX 6600 (64 bit server), UPS & Network Switches. All the Servers are 64 bit Epic server. These Servers are proprietary in nature & spares & technical skills needed to support these Servers are available with the OEM only. Hence the OEM can only support this machine with desired SLA. Hence, we would like to request you please mention bidder must submit tender with specific Back to Back support from the Original Equipment Manufacturer for this tender project with M/s Hewlett Packard India Pvt Ltd. who are the OEM for the Servers which are to be supported. We would request you to please confirm us on validity of our consortium with respect to your tender. Necessary documentary confirmation will be provided by us from M/s Hewlett Packard. This would enable us to provide necessary support at reasonable cost to the required SLA. The qualifiers in the tender document demanding minimum turnover of Rs 25crores last 3 years & minimum AMC project of Rs 50lacs each for last 3 years would be submitted in consortium with M/s Hewlett Packard. Kindly confirm validity of this. Name of the firm: CMS The same is not accepted. we would like to do a consortium for the entire project with Hewwlett packerd India pvt Ltd. Pls confirm us on acceptance of our consortium with respect to your tender. The same is not accepted.

9 Name of the firm: Sigma Infotech Pvt. Ltd we would like to do a consortium for the entire project with Hewwlett packerd India pvt Ltd. Pls confirm us on acceptance of our consortium with respect to your tender. The same is not accepted. We request for relax the minimum criteria of turnover and the bidder's exp The same is not accepted. Name of the firm: Mintergraph Systems pvt. Ltd.

10 we would like to do a consortium for the entire project with Hewwlett packerd India The same is not accepted. pvt Ltd. Pls confirm us on acceptance of our consortium with respect to your tender. Name of the firm: ONTRACK Systems Ltd. through the 5 years duration. we would like to do a consortium for the entire project with Hewwlett packerd India The same is not accepted. pvt Ltd. Pls confirm us on acceptance of our consortium with respect to your tender. Name of the firm: ACCEL FRONTLINE we would like to do a consortium for the entire project with Hewwlett packerd India pvt Ltd. Pls confirm us on acceptance of our consortium with respect to your tender. The same is not accepted.

11 Name of the firm: Bard Roy Infotech (P) Ltd. we would like to do a consortium for the entire project with Hewwlett packerd India The same is not accepted. pvt Ltd. Pls confirm us on acceptance of our consortium with respect to your tender. Name of the firm: Trimax Kindly request you to share the complete inventory details location wise (Sr. no, Configuration details of Hardware etc) The same is given in Annexure A of corrigendum 1. Kindly request you to include an additional clause with respect to the companies who are currently banded or blacklisted by any Central/State Govt Department/Authority/Body/Undertaking/ Enterprise from conducting business with them as a disqualification clause. The same is already mentioned in annexure I of bid document. Name of the firm: HCL Infosystems Ltd. As per SOW of tender notice has to provide support On LINUX OS as software item, but from the frame Work it cleared that the ORACLE database and the Application is running on those servers. So let us know About the support of ORACLE component. For REDHAT LINUX O/S, Oracle DB, Oracle Apps server, no back to back OEM suport is required, but bidder has to provide support with their own technical manpower for any issues, which may be reported from time to time.