What is Itesalgroup?

Transcription

1 Managed Services Turning technology burdens into seamless services

2 Managed Services Our ICT managed services provide you with a hassle-free, costeffective operational process, from project scoping and planning to engineering, implementation, and evaluation. Itesalgroup is committed to providing quality managed services that help organizations focus on their business activities and initiatives without the need to worry about infrastructure, communication, or administrative tasks. As your trusted business partner, we will design and build an array of managed services and applications that answer all your goals. Itesalgroup specializes in delivering comprehensive outsourcing services by onsite management organizations. Our experience in all aspects of ICT management and operations enable us to deliver customized services just right. Our outsourcing service portfolio covers strategic thinking, business analysis, and project management, as well as creating systematic service models that suit any specific requirement or difficult circumstance. Thus, corporate clients are assured that services are provided proficiently, effectively, and only within the highest standards.

3 Your benefit Thanks to our broad experience in the local market, Itesalgroup is committed to deliver quality managed solutions by adopting creative outsourcing techniques, where clients benefit from: Adopt best-in-class technologies at fixed costs Build seamless, well structured ICT environment Reducing risks and resource requirements Guaranteed service qualities thru measurable SLA parameters Better focus on core business lines Take control of your Total Cost of Ownership - TCO Stress-free, cost effective, and proven processes On site or remote management and monitoring

4 manage change Managed Services deploy consult design Itesalgroup managed services help reduce the cost and complexity of managing your own networking ICT infrastructure, while increasing corporate efficiency, productivity and operation agility. To achieve this goal, we adopt a structured framework based on the following five key processes: 1. Consult We offer extensive evaluation of your business objectives, organizational needs, process challenges, and technical requirements. 2. Design We enjoy an outstanding record in solution design. Our solution architects employ advanced and best practices to ensure all of our solutions are fully integrated, robust, secure, and fit for purpose. 3. Deploy We employ qualified personnel to ensure solutions are deployed on time, within budget, and as per client s specific requirements. 4. Manage We provide a structured framework for the continued delivery of managed services, reinforcing our commitment to quality, security, and best practices. Transparency is the key to our success. We take complete ownership and accountability for our solutions and provide reports to view the status and performance of services and to measure service levels. 5. Change We understand that the operational environment is constantly changing. Service delivery needs to accommodate this change and in some cases drive it. That is done through the continuous measurement of services while applying necessary changes to the control framework, ensuring that you always receive quality service. Features Reduce operational costs Cost transparency and predictability Enhanced quality of service and experience Access to broader and deeper skill sets and experience Easier adoption of standardized tool sets Availability of technology previously unobtainable Speed of deployment and improved business flexibility Latest technology with upgrades included Reduce risk when adopting new technologies One point of contact

5 Over years of combined experience Why Itesalgroup? Clients Interest First Our clients interest always comes first. We strive to respond to clients requests efficiently and promptly, which enable us to gain your trust and build strong mutual bonds for years to come. Global Technology Vendors Itesalgroup enjoys strategic connections with world leading technology vendors that play a major role in delivering best of breed solutions that address every kind of business specific requirement. As a result higher quality and cost efficient services are guaranteed. Vast industry expertise With over 40 years of combined experience in IT and the telecom industry, Itesalgroup experts understand complex requirements and project challenges. and can help respond to and answer clients goals effectively. Resourcing From basic networks to complex telecom service providers, Itesalgroup maintains a diverse access to knowledgeable resources that help deliver the highest level of service to our clients. info@itesalgroup.com tel: fax: Abdallah Al-Salem St., Baitak Tower, Office 15 P.O.Box 15642, Al-Daeyha Kuwait itesalgroup.com